©2007 First Wave Consulting, LLC Tutorials-Documentation-Help Wingman™ Knowledge Capture

©2007 First Wave Consulting, LLC

Tutorials-Documentation-HelpTutorials-Documentation-Help

Wingman™ Knowledge CaptureWingman™ Knowledge Capture

©2007 First Wave Consulting, LLC2

The Media Library is available to all users. Training and documentation materials at your fingertips

The Media Library is available to all users. Training and documentation materials at your fingertips


A complete series of narrated Flash video tutorials for all types of users of Wingman… click on a title to launch a 5 to 8 minute tutorial.

A complete series of narrated Flash video tutorials for all types of users of Wingman… click on a title to launch a 5 to 8 minute tutorial.


Some tutorials are also available in a PDF presentation format with speaker notes.Some tutorials are also available in a PDF presentation format with speaker notes.


A help tab with links to information about the items in the Media LibraryA help tab with links to information about the items in the Media Library


Click on the link under the Help tab for a catalog that describes the videos, presentations, and documents in the Library.

Click on the link under the Help tab for a catalog that describes the videos, presentations, and documents in the Library.


Click on the Learning Paths document link in the Help screen for a recommended series and sequence tutorials and documents that apply to your user role

Click on the Learning Paths document link in the Help screen for a recommended series and sequence tutorials and documents that apply to your user role


A complete set of documentation is available… either in the Library or linked to from various Help screens

A complete set of documentation is available… either in the Library or linked to from various Help screens


Detailed step by step documentation supports and augments the tutorials and Help-in-Context

Detailed step by step documentation supports and augments the tutorials and Help-in-Context


The Model Builder Guide steps the reader through the process with screen captures and examples

The Model Builder Guide steps the reader through the process with screen captures and examples


Easy to understand targeted information for users of the output of your knowledge capture efforts

Easy to understand targeted information for users of the output of your knowledge capture efforts


References and user guides linked to from Help screens targeted to the type of user, where they are, and what they may be doing at the time.

References and user guides linked to from Help screens targeted to the type of user, where they are, and what they may be doing at the time.


For users that build and maintain your process knowledge targeted Help is just a click away and specific to the element or function on the screen

For users that build and maintain your process knowledge targeted Help is just a click away and specific to the element or function on the screen


Appropriate sections of documents that apply to the process at hand are also linked to from HelpAppropriate sections of documents that apply to the process at hand are also linked to from Help


Wingman Media LibraryWingman Media Library

Comprehensive and like Wingman it’s

There When You Need It• See the Help-in-Context Flash video• Wingman Guest accounts are available

– Take a look around– Click on some things… see how it works

www.wingmankc.com

Documents

©2007 First Wave Consulting, LLC Tutorials-Documentation-Help Wingman™ Knowledge Capture