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Zappos.com 2009 Clothing, Customer Service and Company Culture€¦ · Zappos.com 2009: Clothing, Customer Service, and Company Culture Monica Garcia, Amy Perry, Jerry Holifield TheCaseSolutions.com

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Page 1: Zappos.com 2009 Clothing, Customer Service and Company Culture€¦ · Zappos.com 2009: Clothing, Customer Service, and Company Culture Monica Garcia, Amy Perry, Jerry Holifield TheCaseSolutions.com
Page 2: Zappos.com 2009 Clothing, Customer Service and Company Culture€¦ · Zappos.com 2009: Clothing, Customer Service, and Company Culture Monica Garcia, Amy Perry, Jerry Holifield TheCaseSolutions.com
Page 3: Zappos.com 2009 Clothing, Customer Service and Company Culture€¦ · Zappos.com 2009: Clothing, Customer Service, and Company Culture Monica Garcia, Amy Perry, Jerry Holifield TheCaseSolutions.com
Page 4: Zappos.com 2009 Clothing, Customer Service and Company Culture€¦ · Zappos.com 2009: Clothing, Customer Service, and Company Culture Monica Garcia, Amy Perry, Jerry Holifield TheCaseSolutions.com
Page 5: Zappos.com 2009 Clothing, Customer Service and Company Culture€¦ · Zappos.com 2009: Clothing, Customer Service, and Company Culture Monica Garcia, Amy Perry, Jerry Holifield TheCaseSolutions.com