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OTTAWA COUNTY BOARD OF COMMISSIONERS Strategic Plan and 2009 Business Plan
OTTAWA COUNTY BOARD OF COMMISSIONERS Back Row (Left to Right): Gordon D. Schrotenboer ‐ District 7; Jane M. Ruiter ‐ District 4; Matthew M. Hehl ‐ District 5; Robert W. Karsten ‐ District 9; James C. Holtrop ‐ District 10;
Joyce E. Kortman ‐ District 1; James H. Holtvluwer ‐ District 11
Front Row (Left to Right): Dennis W. Swartout ‐ District 3; Chair Donald G. Disselkoen ‐ District 8; Vice‐Chair Philip D. Kuyers ‐ District 2; Roger G. Rycenga ‐ District 6
O ttawa County, the eighth‐largest county in Michigan, is a beautiful
community of over 250,000 people located along the Lake Michigan
shoreline. The government that serves the community is comprised of approximately 1,100
employees and elected officials with occupations as diverse as nursing, parks, corrections,
administration, and law enforcement.
An 11‐member Board of Commissioners, each elected to a two‐year term, governs the
County. The Board of Commissioners establishes the general direction of government and
provides oversight of administrative functions of the County. The Board appoints a County
Administrator who manages the budget, provides leadership and management of Board
initiatives, and oversees general County operations. The remaining operations are managed by
either elected officers (Clerk, Drain Commissioner, Prosecutor, Register of Deeds, Sheriff, and
Treasurer), statutory boards (Community Mental Health), or the judiciary.
While the Board of Commissioners had conducted strategic planning activities in the
past, the County had not had an active strategic plan, mission, or organizational values in
place for several years, so in 2004 the Board began collecting information needed to develop
a plan. This included the employee and resident surveys, a study of mandated services,
employee input on the mission statement, evaluations of several departments, a wage and
classification study, the United Way Community Needs Assessment, and definitions of the
County’s financing tools.
After collecting and considering this information, the Board met on March 23 and
24, 2006, to begin work on its strategic plan. That initial plan was adopted and implemented
over the next two years. The Board now meets annually to review the strategic plan and
develop an accompanying business plan comprised of objectives that serve as action steps
toward achieving the strategic plan.
The Board of Commissioners met on January 5, 2009, to create the business plan for
2009. This involved an update of objectives for 2009 and a review of the strengths,
weaknesses, opportunities, and threats (SWOT) facing the County. After the Board
established draft objectives, Administration assigned resources to each objective, and
developed outcome measures which will indicate success in completing the plan’s goals. The
results of the process follow.
STRATEGIC PLANNING Process Summary
A MISSION statement assists an organization in easily communicating to a variety of constituencies what it does,
who it serves, and why it does so. The Board of Commissioners has established the following mission statement:
Ottawa County is committed to excellence and the delivery of cost‐effective public services.
A VISION statement indicates how an organization views its ideal, or ultimate, goal. The Board of Commissioners has established
the following vision statement:
Ottawa County strives to be the location of choice for l iving, working, and recreation.
STRATEGIC PLANNING Components
GOALS focus the direction of an organization’s work, under the guidance from the vision and mission statement. Goals are relatively static in nature and will not often change.
The four goals of the Board of Commissioners are:
1. To maintain and improve the strong f inancial position of the County.
2. To maintain and enhance communication with citizens, employees and other stakeholders.
3. To contribute to a healthy physical, economic and community environment.
4. To continually improve the County’s organization and services.
We recognize the importance of the DEMOCRATIC PROCESS in the accomplishment of our mission, and
hold it as a basic value to respect the rule of the majority and the voted choices of the people; to
support the decisions of duly elected officials; and to refrain from interference with the elective process.
We recognize the importance of the LAW in the accomplishment of our mission and hold it as a basic value to work within, uphold, support, and impartially enforce the law.
We recognize the importance of ETHICS in the accomplishment of our mission and hold it as a basic value to always act truthfully, honestly, honorably and without deception; to seek no favor; and to receive no extraordinary personal gain from the performance
of our official duties.
We recognize the importance of SERVICE in the accomplishment of our mission and hold it as a basic value to treat each resident as a
customer; to do all we can, within the bounds of the County's laws, regulations, policies and budget, to meet requests for service.
We recognize the importance of EMPLOYEES in the accomplishment of our mission and hold it as a basic value to treat
each employee with professional respect, recognizing that each person using his or her trade or vocation makes a valuable contribution; to treat each employee impartially, fairly and
consistently; and to listen to the recommendations and concerns of each.
We recognize the importance of DIVERSITY in the accomplishment of our mission and hold it as a basic value to
treat all people with respect and courtesy.
We recognize the importance of PROFESSIONALISM in the accomplishment of our mission and hold it as a basic value
that each employee will perform to the highest professional standards and to his or her highest personal capabilities.
We recognize the importance of STEWARDSHIP of public money in the accomplishment of our mission and hold it as a basic value to discharge our stewardship in a
responsible, cost‐effective manner, always remembering and respecting
the source of the County’s funding.
A formal statement of organizational values was developed to clearly identify not only the principles upon which the organization is based, but the way in which it treats its employees and residents.
BU
SIN
ES
S P
LA
N -
20
09
OB
JEC
TIV
ES, D
EL
IVE
RA
BL
ES
AN
D O
UT
CO
ME
S
Wh
ile g
oa
ls a
re r
ela
tive
ly s
tati
c in
na
ture
, th
e o
bje
ctiv
es t
ha
t a
ssis
t in
acc
om
pli
shin
g t
he
go
als
are
lik
ely
to c
ha
ng
e a
nn
ua
lly.
Del
iver
ab
les
are
sp
ecif
ic
item
s o
f a
ctio
n t
ha
t g
ive
furt
her
mea
nin
g a
nd
su
bst
an
ce t
o a
n o
bje
ctiv
e.
Ou
tco
me
mea
sure
men
ts a
re t
he
ult
ima
te i
nd
ica
tors
of
succ
ess,
mea
suri
ng
th
e
imp
act
of
act
ion
s co
nd
uct
ed t
o a
chie
ve g
oa
ls a
nd
ob
ject
ives
.
STRENGTHS
• C
om
mu
nit
y im
ag
e -
go
od
pla
ce
to r
ais
e a
fa
mil
y,
qu
ali
ty o
f li
fe
• L
oca
tio
n -
go
od
pla
ce t
o li
ve
• N
atu
ral R
eso
urc
es
(la
ke
s, r
ive
rs,
tre
es)
• F
ina
nci
al h
ea
lth
• Q
ua
lity
ma
na
ge
me
nt
by
Co
un
ty B
oa
rd a
nd
sta
ff
• E
ffe
ctiv
e s
erv
ice
s p
rov
ide
d b
y
de
dic
ate
d e
mp
loy
ee
s
• P
ub
lic
safe
ty -
low
cri
me
• P
ark
s sy
ste
m
• A
gri
cult
ure
• P
ote
nti
al f
or
futu
re e
ne
rgy
de
ve
lop
me
nt
• In
du
stry
an
d in
fra
stru
ctu
re
• E
du
cati
on
al s
yst
em
s; p
ub
lic
an
d
pri
va
te,
hig
he
r e
du
cati
on
WEAKNESSES
OPPORTUNITIES
THREATS
• L
ack
of
a c
oo
rdin
ate
d c
om
mu
nic
ati
on
/ed
uca
tio
n p
lan
fo
r e
ffe
ctiv
e
com
mu
nic
ati
on
on
co
un
ty s
erv
ice
s
• L
ack
of
Div
ers
ity
• P
oo
r tr
an
spo
rta
tio
n/i
nfr
ast
ruct
ure
sy
ste
m w
ith
ina
de
qu
ate
fu
nd
ing
• N
ee
d f
or
incr
ea
sed
re
gio
na
l co
op
era
tio
n
• N
ee
d t
o b
rin
g is
sue
s a
lon
g s
low
er
to m
atc
h a
co
mfo
rt-l
eve
l wit
h lo
cal
un
its
of
go
vern
me
nt
• R
un
off
an
d W
ate
r P
ollu
tio
n
• G
eo
gra
ph
ic d
ivis
ion
by
Gra
nd
Riv
er
• S
tate
re
cess
ion
• S
tate
go
vern
me
nt
• W
ork
forc
e u
np
rep
are
d, i
na
de
qu
ate
fo
r fu
ture
job
s
• L
ack
of
cou
nty
wid
e m
ass
tra
nsi
t, e
spe
cia
lly t
o C
ou
nty
fa
cilit
ies,
ru
ral
are
as
• T
hre
e M
etr
op
olit
an
Pla
nn
ing
Org
an
iza
tio
ns
(MP
Os)
• N
o s
ust
ain
ab
ility
pla
n, l
oo
k a
t p
ap
erl
ess
ag
en
da
s
• B
ala
nci
ng
qu
alit
y-o
f-lif
e w
ith
gro
wth
• M
an
ag
ing
gro
wth
to
ke
ep
op
en
sp
ace
s
• L
eg
isla
tive
act
ivit
y -
lob
by
ist
to d
eve
lop
pro
act
ive
str
ate
gie
s
• L
oca
l go
vern
me
nt
com
mu
nic
ati
on
, re
lati
on
s a
nd
ass
ista
nce
• E
xam
ine
use
of
a le
gis
lati
ve s
tan
din
g c
om
mit
tee
• E
con
om
ic d
eve
lop
me
nt
(Pfi
zer
pla
nt,
en
erg
y, a
gri
cult
ure
)
• E
nh
an
ce c
om
mu
nic
ati
on
pla
n -
we
bsi
te, n
ew
spa
pe
r, r
ad
io, s
cho
ols
• S
ust
ain
ab
le t
hin
kin
g -
“g
oin
g g
ree
n”,
re
cycl
ing
, co
st s
avi
ng
s
• G
row
th in
he
alt
h c
are
ind
ust
ry
• R
eg
ion
al t
hin
kin
g, p
lan
nin
g a
nd
co
nn
ect
ion
s
• P
rog
ram
s to
me
et
ne
w n
ee
ds
(em
erg
ing
ind
ust
rie
s, s
ub
sta
nce
ab
use
)
• M
ain
tain
op
en
sp
ace
s
• In
cre
ase
an
d r
eco
gn
ize
div
ers
ity
• T
ou
rism
(la
ke
s, p
ark
s)
• Im
pro
ve t
ran
sit,
co
nd
uct
co
rrid
or
stu
die
s
• B
rin
g t
he
ro
ad
co
mm
issi
on
clo
ser
to t
he
co
un
ty
• B
rin
g b
ala
nce
to
re
gu
lati
on
in e
con
om
ic c
lima
te
• P
rovi
sio
n o
f in
fra
stru
ctu
re
• In
cre
ase
fu
nd
ing
fo
r m
an
da
ted
se
rvic
es
• R
eve
nu
e s
ha
rin
g a
nd
fin
an
ces
• F
ina
nci
al s
tate
of
the
eco
no
my
- u
ne
mp
loy
me
nt
• L
oss
of
rev
en
ue
sh
ari
ng
• C
risi
s in
th
e h
ou
sin
g in
du
stry
, fo
recl
osu
res
• R
isin
g p
en
sio
n a
nd
he
alt
h c
are
co
sts
• F
ina
nci
al s
ust
ain
ab
ilit
y o
f p
ark
s
• B
igo
try
an
d c
ha
lle
ng
es
of
div
ers
ity
• D
ecr
ea
sin
g w
ate
r q
ua
lity
, b
ea
ch c
losu
res
• E
xce
ssiv
e S
tate
/Fe
de
ral r
eg
ula
tio
n a
nd
ma
nd
ate
s
• A
ir p
oll
uti
on
re
gu
lati
on
ch
an
ge
s
• G
an
g a
nd
dru
g a
ctiv
ity
, W
EM
ET
fu
nd
ing
• C
on
flic
ts b
etw
ee
n b
ein
g e
nv
iro
nm
en
tal a
nd
pro
mo
tin
g b
usi
ne
ss
• A
gin
g p
op
ula
tio
n
• R
oa
d c
on
dit
ion
s a
nd
fu
nd
ing
• D
om
est
ic v
iole
nce
an
d h
un
ge
r
• S
ub
sta
nce
ab
use
• G
lob
ali
zati
on
• T
erm
lim
its
• N
ew
sa
les
an
d b
usi
ne
ss t
ax
es
Pri
or
to s
etti
ng
go
als
, me
mb
ers
of
the
Bo
ard
of
Co
mm
issi
on
ers
exa
min
ed
th
e st
ren
gth
s, w
eak
nes
ses,
op
po
rtu
nit
ies,
an
d t
hre
ats
aff
ecti
ng
th
e C
ou
nty
as
a w
ho
le.
Th
e i
tem
s in
ea
ch
cate
go
ry a
re n
ot
ran
ke
d b
y im
po
rta
nce
, no
r is
th
is i
nte
nd
ed t
o b
e a
n a
ll-i
ncl
usi
ve l
ist,
ho
wev
er i
t fo
rms
a b
asi
s fo
r th
e d
eve
lop
men
t o
f g
oa
ls a
nd
ob
ject
ives
. In
ad
dit
ion
, th
e i
tem
s
ide
nti
fie
d p
rovi
de
a v
iew
of
po
ten
tia
l is
sues
th
at
ma
y i
mp
act
th
e en
viro
nm
ent
in w
hic
h t
he
Co
un
ty p
rovi
des
ser
vice
s in
th
e n
ear-
or
lon
g-t
erm
fu
ture
.
• E
ntr
ep
ren
eu
rs
• R
eg
ion
al c
oo
pe
rati
on
• T
rain
ing
pro
gra
ms
an
d
com
mu
nic
ati
on
wit
h
em
plo
ye
e g
rou
ps
• A
rea
tra
its;
co
nse
rva
tiv
e,
wo
rk e
thic
an
d r
eli
gio
n
• C
lose
to
cu
ltu
ral r
eso
urc
es
• T
ran
spo
rta
tio
n
• H
ea
lth
ca
re,
loca
l ho
spit
als
an
d p
rox
imit
y t
o K
en
t C
ou
nty
• C
ult
ure
of
vo
lun
tee
rin
g a
nd
ph
ila
nth
rop
y,
com
mu
nit
y
serv
ice
s p
rov
ide
d b
y n
on
-
pro
fit
an
d r
eli
gio
us
gro
up
s
• S
tro
ng
re
cre
ati
on
al
op
po
rtu
nit
ies
Ob
ject
ive
3:
Id
en
tify
an
d d
ev
elo
p a
pla
n f
or
fun
din
g l
eg
acy
co
sts.
• C
om
ple
te t
he
rep
ort
wh
ich
an
aly
zes
po
ten
tia
l ch
an
ges
to
th
e
ME
RS
Def
ined
Ben
efit
Pla
n.
• C
om
ple
te a
rep
ort
wh
ich
an
aly
zes
po
ten
tia
l ch
an
ges
to
th
e C
ou
nty
hea
lth
pla
n.
WH
AT
DO
WE
WA
NT
TO
DO
?
Ob
ject
ive
2:
Co
nti
nu
e t
o a
dv
oca
te t
ha
t th
e S
tate
re
ma
in c
om
mit
ted
to
con
tin
uin
g r
ev
en
ue
sh
ari
ng
pa
ym
en
ts t
o c
ou
nti
es.
• In
form
th
e p
ub
lic
of
the
imp
act
of
the
loss
of
reve
nu
e sh
ari
ng
.
• C
on
tin
ue
to m
on
ito
r a
pp
rop
ria
tio
ns
bil
ls.
• C
on
tin
ue
to a
ct a
t th
e S
tate
lev
el.
WHAT WILL WE DO TO GET THERE? H
OW
WIL
L W
E K
NO
W O
UR
AC
TIO
NS
WE
RE
EF
FE
CT
IVE
?
GO
AL
1:
TO
MA
INT
AIN
AN
D I
MP
RO
VE
TH
E S
TR
ON
G F
INA
NC
IAL
PO
SIT
ION
OF
TH
E C
OU
NT
Y.
Ob
ject
ive
1:
Co
nti
nu
e t
o w
ork
at
the
Sta
te a
nd
Fe
de
ral
lev
els
to
ad
dre
ss
un
fun
de
d a
nd
un
de
r-fu
nd
ed
ma
nd
ate
s.
• A
dvo
cate
to
rem
ove
ob
sta
cles
th
at
pre
ven
t fu
ll f
un
din
g o
f m
an
da
tes.
• G
ath
er d
ata
wit
h o
ther
co
un
ties
to
use
wit
h t
he
ma
nd
ate
d s
ervi
ces
stu
dy
to g
ain
fu
ll f
un
din
g o
f m
an
da
tes.
Ob
ject
ive
5:
Ma
inta
in o
r im
pro
ve
bo
nd
ra
tin
gs.
• P
rese
nt
tho
rou
gh
, hig
h-q
ua
lity
in
form
ati
on
to
bo
nd
ra
tin
g a
gen
cies
.
Ob
ject
ive
4:
Im
ple
me
nt
an
d c
on
tin
ue
pro
cess
es
to e
nsu
re a
pp
rop
ria
te
sta
ffin
g l
ev
els
an
d p
ay
.
• C
om
ple
te t
he
wa
ge
an
d c
lass
ific
ati
on
stu
dy
pro
cess
.
• Im
ple
men
t p
roce
ss t
o r
evie
w e
very
po
siti
on
as
it b
eco
mes
va
can
t.
10
0%
of
Ott
aw
a l
eg
isla
tiv
e d
ele
ga
tio
n o
pp
ose
ne
w
un
de
r-fu
nd
ed
or
un
fun
de
d m
an
da
tes
an
d s
up
po
rt
full
y f
un
din
g e
xis
tin
g m
an
da
tes.
10
0%
of
leg
isla
tors
vo
te t
o r
em
ov
e o
bst
acl
es
an
d l
oo
ph
ole
s th
at
pre
ve
nt
full
fu
nd
ing
of
ma
nd
ate
s.
Ott
aw
a l
eg
isla
tiv
e d
ele
ga
tio
n r
ep
ort
s u
nd
ers
tan
din
g
of
the
Co
un
ty’s
po
siti
on
on
th
e i
ssu
e a
nd
all
vo
te t
o r
eta
in r
ev
en
ue
sh
ari
ng
.
Co
mm
issi
on
ers
co
nsi
de
r a
pla
n t
o a
dd
ress
th
e f
utu
re
cost
of
the
ME
RS
De
fin
ed
Be
ne
fit
Re
tire
me
nt
Sy
ste
m.
A p
lan
is
pre
sen
ted
to
Co
mm
issi
on
ers
th
at
ad
dre
sse
s
the
Co
un
ty h
ea
lth
pla
n e
xp
en
se.
10
0%
of
wa
ge
stu
dy
wo
rk i
s co
mp
lete
d.
Pro
cess
es
are
in p
lace
to
re
gu
larl
y r
ev
iew
cla
ssif
ica
tio
ns
an
d e
ve
ry
po
siti
on
as
it b
eco
me
s v
aca
nt.
10
0%
of
rati
ng
s fr
om
Fit
ch, S
tan
da
rd a
nd
Po
or’
s,
an
d M
oo
dy
’s a
re m
ain
tain
ed
or
imp
rov
ed
.
Ob
ject
ive
6:
Id
en
tify
an
d d
ev
elo
p s
tra
teg
ies
to a
dd
ress
po
ten
tia
l
fi
na
nci
al
thre
ats
.
• R
esea
rch
an
d d
evel
op
a p
lan
to
ad
dre
ss e
xist
ing
an
d f
utu
re f
ina
nci
al
thre
ats
wh
ich
cle
arl
y id
enti
fies
th
rea
ts a
nd
so
luti
on
s.
• F
ull
y fu
nd
fin
an
cin
g t
oo
ls.
• D
evel
op
a p
lan
to
ad
dre
ss t
he
5-y
ear
pro
ject
ed b
ud
get
def
icit
.
• M
on
ito
r S
tate
an
d F
eder
al
leg
isla
tio
n f
or
fin
an
cia
l im
pli
cati
on
s.
• M
ak
e a
det
erm
ina
tio
n w
het
her
to
ch
an
ge
fisc
al
yea
rs t
o a
Ju
ly 1
to
Jun
e 3
0 f
isca
l ye
ar.
Co
mm
issi
on
ers
ap
pro
ve
a s
tra
teg
y t
o a
dd
ress
fin
an
cia
l
thre
ats
, fin
an
cin
g t
oo
ls a
re f
ull
y f
un
de
d,
the
op
era
tio
na
l b
ud
ge
t d
efi
cit
is e
lim
ina
ted
, an
d
leg
isla
tio
n i
s su
pp
ort
ed
or
op
po
sed
as
ap
pro
pri
ate
.
Co
mm
issi
on
ers
co
nsi
de
r a
stu
dy
to
ch
an
ge
fis
cal
ye
ars
.
Ob
ject
ive
4:
Co
nti
nu
e t
o i
mp
rov
e c
om
mu
nic
ati
on
wit
h C
om
mis
sio
ne
rs.
• C
on
tin
ue
dep
art
men
tal
an
nu
al
rep
ort
pro
cess
.
• S
urv
ey C
om
mis
sio
ner
s re
ga
rdin
g t
hei
r co
mm
un
ica
tio
n n
eed
s.
• C
om
ple
te a
co
st-b
enef
it a
na
lysi
s o
f th
e u
se o
f p
ap
erle
ss a
gen
da
s.
Ob
ject
ive
1:
De
ve
lop
an
d i
mp
lem
en
t a
co
mp
reh
en
siv
e l
eg
isla
tiv
e a
ctio
n
pla
n t
o c
om
mu
nic
ate
wit
h l
eg
isla
tors
.
• D
evel
op
act
ion
pla
n a
nd
im
ple
men
t p
lan
wit
h l
ob
byi
st a
nd
MA
C.
• E
valu
ate
th
e u
se o
f le
gis
lati
ve b
rea
kfa
st m
eeti
ng
s.
Ob
ject
ive
2:
De
ve
lop
an
d i
mp
lem
en
t a
co
mp
reh
en
siv
e c
om
mu
nic
ati
on
pla
n t
o c
om
mu
nic
ate
wit
h t
he
pu
bli
c.
• D
evel
op
a c
om
mu
nic
ati
on
pla
n f
or
ap
pro
val
of
the
Co
mm
issi
on
,
exa
min
ing
cu
rren
t a
nd
ne
w m
eth
od
s o
f co
mm
un
ica
tio
n.
• C
on
tin
ue
to i
nfo
rm a
nd
mo
bil
ize
the
pu
bli
c a
rou
nd
th
e p
ote
nti
al
imp
act
s o
f th
e lo
ss o
f st
ate
rev
enu
e sh
ari
ng
.
• E
valu
ate
an
d r
eco
mm
end
reg
ard
ing
: m
iOtt
aw
a.o
rg, c
itiz
ens
aca
dem
y, y
ou
th/
sch
oo
l in
volv
emen
t in
go
vern
men
t, c
itiz
en
inte
ract
ion
wit
h t
he
bu
dg
et p
roce
ss a
nd
Ad
min
istr
ato
r b
log
.
Ob
ject
ive
3:
Co
nti
nu
e t
o d
ev
elo
p a
nd
im
ple
me
nt
me
tho
ds
of
com
mu
nic
ati
ng
wit
h e
mp
loy
ee
gro
up
s.
• C
on
tin
ue
usi
ng
th
e F
ron
t P
ag
e a
nd
all
-sta
ff e
-ma
ils
to
com
mu
nic
ate
im
po
rta
nt
info
rma
tio
n t
o e
mp
loye
es.
• C
on
tin
ue
La
bo
r-M
an
ag
emen
t C
oo
per
ati
on
Co
mm
itte
e.
• C
on
tin
ue
an
d i
mp
rove
em
plo
yee-
edit
ed n
ewsl
ette
r.
• C
on
tin
ue
bro
wn
-ba
g l
un
ches
, ben
efit
mee
tin
gs,
an
d o
ther
info
rma
tio
n s
essi
on
s.
Ob
ject
ive
5:
Id
en
tify
an
d a
pp
oin
t th
e b
est
ap
pli
can
ts t
o b
oa
rds
an
d
com
mis
sio
ns.
• C
on
tin
ue
an
d i
mp
rove
bo
ard
an
d c
om
mis
sio
n i
nte
rvie
w p
roce
ss.
• D
evel
op
da
tab
ase
to
ma
na
ge
ap
po
intm
ent
pro
cess
.
GO
AL
2:
TO
MA
INT
AIN
AN
D E
NH
AN
CE
CO
MM
UN
ICA
TIO
N W
ITH
CIT
IZE
NS,
EM
PL
OY
EE
S,
AN
D O
TH
ER
ST
AK
EH
OL
DE
RS.
WH
AT
DO
WE
WA
NT
TO
DO
?
WHAT WILL WE DO TO GET THERE? H
OW
WIL
L W
E K
NO
W O
UR
AC
TIO
NS
WE
RE
EF
FE
CT
IVE
?
Ob
ject
ive
6:
Str
en
gth
en
ro
le i
n s
tate
, re
gio
na
l a
nd
na
tio
na
l p
rofe
ssio
na
l
org
an
iza
tio
ns.
• Id
enti
fy a
ll p
rofe
ssio
na
l m
emb
ersh
ips
an
d p
art
icip
an
ts.
• E
nco
ura
ge
Co
un
ty r
epre
sen
tati
ves
to s
eek
lea
der
ship
po
siti
on
s.
Pe
rce
nta
ge
of
em
plo
ye
es
rep
ort
ing
sa
tisf
act
ion
wit
h
Co
un
ty A
dm
inis
tra
tio
n i
ncr
ea
ses
by
5%
on
20
09
Em
plo
ye
e S
ati
sfa
ctio
n S
urv
ey
.
10
0%
of
Co
mm
issi
on
ers
re
po
rt s
ati
sfa
ctio
n
wit
h c
om
mu
nic
ati
on
fro
m A
dm
inis
tra
tio
n.
Co
mm
issi
on
ers
con
sid
er
a c
ost
-be
ne
fit
an
aly
sis
of
pa
pe
rle
ss a
ge
nd
as.
Co
mm
issi
on
ers
ap
pro
ve
a c
om
pre
he
nsi
ve
com
mu
nic
ati
on
s p
lan
. 2
5%
of
citi
zen
s re
po
rt k
no
wle
dg
e
of
rev
en
ue
sh
ari
ng
an
d p
ote
nti
al
imp
act
s o
f it
s lo
ss.
40
% o
f ci
tize
ns
rep
ort
go
od
aw
are
ne
ss o
f C
ou
nty
act
ivit
ies.
25
% o
f ci
tize
ns
rep
ort
usi
ng
miO
tta
wa
.org
to
co
mm
un
ica
te
wit
h o
r le
arn
ab
ou
t O
tta
wa
Co
un
ty g
ov
ern
me
nt.
Sta
te l
eg
isla
tors
re
po
rt u
nd
ers
tan
din
g o
f th
e C
ou
nty
’s
po
siti
on
s o
n v
ari
ou
s is
sue
s w
ith
in t
he
Le
gis
lati
ve
Pla
n.
Co
mm
issi
on
ers
po
siti
ve
ly e
va
lua
te t
he
lo
bb
yis
t co
ntr
act
.
10
0%
of
ap
pli
can
ts a
re i
nte
rvie
we
d p
rio
r to
ap
po
intm
en
t.
10
0%
of
av
ail
ab
le b
oa
rd a
nd
co
mm
issi
on
se
ats
are
fil
led
.
Ott
aw
a C
ou
nty
, th
e B
oa
rd o
f C
om
mis
sio
ne
rs, a
nd
sta
ff
are
re
cog
niz
ed
as
lea
de
rs a
nd
ho
ld l
ea
de
rsh
ip
po
siti
on
s in
pro
fess
ion
al
org
an
iza
tio
ns.
A p
lan
of
act
ion
wit
h m
ea
sura
ble
re
sult
s is
de
ve
lop
ed
fro
m w
ate
r q
ua
lity
re
sea
rch
. 1
00
% o
f a
tte
nd
ee
s
surv
ey
ed
re
po
rt t
he
Wa
ter
Qu
ali
ty F
oru
m p
rese
nte
d
use
ful,
re
lev
an
t in
form
ati
on
. A
co
un
ty g
rou
nd
wa
ter
reso
urc
es
inv
en
tory
is
com
ple
ted
.
O
bje
ctiv
e 4
: E
xa
min
e e
nv
iro
nm
en
tal
an
d w
ate
r q
ua
lity
po
lici
es
an
d
de
ve
lop
a r
ese
arc
h-b
ase
d w
ate
r q
ua
lity
act
ion
pla
n.
• D
evel
op
an
act
ion
pla
n b
ase
d u
po
n w
ate
r-q
ua
lity
res
earc
h r
esu
lts.
• C
on
tin
ue
to h
ost
th
e W
ate
r Q
ua
lity
Fo
rum
.
• P
art
icip
ate
in
reg
ion
al
effo
rts
incl
ud
ing
Wes
t M
ich
iga
n C
lea
n
Cit
ies
Co
ali
tio
n a
nd
“R
ein
in
th
e R
un
off
” S
torm
wa
ter
Init
iati
ve.
• C
on
tin
ue
to w
ork
wit
h l
oca
l u
nit
s o
f g
ove
rnm
ent
to s
eek
fu
nd
ing
op
po
rtu
nit
ies
for
com
ple
tin
g a
gro
un
dw
ate
r re
sou
rces
in
ven
tory
.
WH
AT
DO
WE
WA
NT
TO
DO
?
WHAT WILL WE DO TO GET THERE? H
OW
WIL
L W
E K
NO
W O
UR
AC
TIO
NS
WE
RE
EF
FE
CT
IVE
?
Ob
ject
ive
6:
Co
nsi
de
r o
pp
ort
un
itie
s to
est
ab
lish
a c
ou
nty
wid
e l
an
d u
se
an
d e
con
om
ic d
ev
elo
pm
en
t p
lan
nin
g o
rga
niz
ati
on
.
• In
vest
iga
te t
he
fea
sib
ilit
y o
f es
tab
lish
ing
a c
ou
nty
wid
e la
nd
use
pla
nn
ing
org
an
iza
tio
n.
• W
ork
wit
h t
he
OC
ED
O t
o s
tud
y th
e re
sult
s a
nd
rec
om
men
da
tio
ns
of
the
Eco
no
mic
Dev
elo
pm
ent
Rep
ort
.
Ob
ject
ive
1:
Dis
cuss
an
d a
ct u
po
n r
oa
d p
oli
cy i
ssu
es
as
ap
pro
pri
ate
.
• C
on
tact
leg
isla
tors
on
rel
eva
nt
roa
d-r
ela
ted
leg
isla
tio
n.
• C
om
mu
nic
ate
an
d c
oo
rdin
ate
wit
h t
he
roa
d c
om
mis
sio
n o
n
rele
van
t is
sues
an
d t
o i
mp
rove
pu
bli
c u
nd
erst
an
din
g o
n r
ole
s.
10
0%
of
leg
isla
tors
re
po
rt u
nd
ers
tan
din
g o
f C
ou
nty
po
siti
on
on
ap
pli
cab
le i
ssu
es.
10
0%
of
Co
mm
issi
on
ers
re
po
rt
pro
gre
ss i
n p
ub
lic
un
de
rsta
nd
ing
of
resp
ect
ive
ro
les
of
the
roa
d c
om
mis
sio
n a
nd
Co
un
ty.
GO
AL
3:
TO
CO
NT
RIB
UT
E T
O A
HE
ALT
HY
PH
YS
ICA
L,
EC
ON
OM
IC,
& C
OM
MU
NIT
Y E
NV
IRO
NM
EN
T.
Co
mp
lete
Pu
rch
ase
of
De
ve
lop
me
nt
Rig
hts
an
d U
rba
n
Sm
art
Gro
wth
pro
ject
s. C
om
ple
te o
ne
mu
lti-
juri
sdic
tio
na
l a
cce
ss m
an
ag
em
en
t o
rdin
an
ce.
Co
mp
lete
bu
ild
-ou
t a
na
lysi
s fo
r tw
o l
oca
l
go
ve
rnm
en
t u
nit
s.
Ob
ject
ive
5:
Pro
vid
e q
ua
lity
Co
un
ty f
aci
liti
es
thro
ug
ho
ut
the
co
un
ty.
• A
na
lyze
th
e p
ote
nti
al
use
of
Co
un
ty l
an
d f
or
ad
dit
ion
al
com
mu
nic
ati
on
to
wer
lea
sin
g.
• C
om
ple
te t
he
Gra
nd
Ha
ven
co
nst
ruct
ion
pro
ject
on
-tim
e a
nd
wit
hin
bu
dg
et.
Co
mm
issi
on
ers
co
nsi
de
r re
po
rt o
n u
se o
f a
dd
itio
na
l la
nd
for
com
mu
nic
ati
on
to
we
r le
asi
ng
. G
ran
d H
av
en
pro
ject
is
com
ple
ted
on
-tim
e a
nd
wit
hin
bu
dg
et.
10
0%
of
Co
mm
issi
on
ers
re
po
rt s
ati
sfa
ctio
n t
ha
t o
pti
on
s
for
a c
ou
nty
wid
e l
an
d u
se o
rga
niz
ati
on
ha
ve
be
en
fu
lly
ev
alu
ate
d.
If t
he
OC
ED
O a
pp
rov
es
the
re
po
rt
reco
mm
en
da
tio
ns,
fu
lly
im
ple
me
nt
the
pla
n f
or
a
reo
rga
niz
ed
eco
no
mic
de
ve
lop
me
nt
fun
ctio
n.
Ob
ject
ive
3:
In
ve
stig
ate
op
po
rtu
nit
ies
to i
mp
act
th
e n
eg
ati
ve
con
seq
ue
nce
s o
f d
ev
elo
pm
en
t.
• D
evel
op
Pu
rch
ase
of
Dev
elo
pm
ent
Rig
hts
ord
ina
nce
.
• C
om
ple
te U
rba
n S
ma
rt G
row
th d
emo
nst
rati
on
pro
ject
.
• B
egin
im
ple
men
tati
on
of
the
cou
nty
wid
e co
rrid
or
stu
dy,
sp
ecif
ica
lly
mu
lti-
juri
sdic
tio
na
l a
cces
s m
an
ag
emen
t o
rdin
an
ces.
• C
on
du
ct b
uil
d-o
ut
an
aly
sis
for
loca
l g
ove
rnm
ent
un
its.
Ob
ject
ive
2:
Id
en
tify
an
d d
ev
elo
p s
tra
teg
ies
to a
dd
ress
po
ten
tia
l n
ew
in
itia
tiv
es.
• D
evel
op
a c
om
pre
hen
sive
su
sta
ina
bil
ity
pla
n.
• D
iscu
ss w
ith
Co
mm
issi
on
ers
po
ten
tia
l d
iver
sity
in
itia
tive
s.
A c
om
pre
he
nsi
ve
su
sta
ina
bil
ity
pla
n i
s p
rese
nte
d t
o t
he
Co
mm
issi
on
. C
om
mis
sio
ne
rs r
ev
iew
an
d d
iscu
ss p
ote
nti
al
div
ers
ity
in
itia
tiv
es.
Ob
ject
ive
4:
Co
nti
nu
e i
mp
lem
en
tati
on
of
ou
tco
me
-ba
sed
pe
rfo
rma
nce
me
asu
rem
en
t sy
ste
m.
• A
na
lyze
per
form
an
ce m
easu
rem
ents
su
bm
itte
d b
y ea
ch
dep
art
men
t to
en
sure
th
e q
ua
lity
of
ou
tco
mes
.
GO
AL
4:
TO
CO
NT
INU
AL
LY
IM
PR
OV
E T
HE
CO
UN
TY
’S O
RG
AN
IZA
TIO
N A
ND
SE
RV
ICE
S.
Ob
ject
ive
1:
Re
vie
w a
nd
ev
alu
ate
th
e o
rga
niz
ati
on
, co
ntr
act
s, p
rog
ram
s,
an
d s
erv
ice
s fo
r p
ote
nti
al
eff
icie
nci
es.
• C
on
du
ct o
rga
niz
ati
on
al
effi
cien
cy a
nd
str
uct
ure
rev
iew
s, i
ncl
ud
ing
Cle
rk/
Reg
iste
r, P
ub
lic
Uti
liti
es a
nd
Fis
cal
Ser
vice
s.
• E
valu
ate
dru
g c
ou
rts
an
d s
ervi
ces
to v
eter
an
s.
• C
on
tin
ue
the
wo
rk o
f th
e Ja
il M
enta
l H
ealt
h T
ask
Fo
rce.
Ob
ject
ive
3:
Pri
ori
tize
ma
nd
ate
d a
nd
dis
cre
tio
na
ry s
erv
ice
s.
• C
om
mu
nic
ate
res
ult
s o
f d
iscr
etio
na
ry s
ervi
ces
ran
kin
g t
o f
un
din
g
reci
pie
nts
.
• C
om
ple
te s
tud
y o
f m
an
da
ted
ser
vice
s se
rvic
e-le
vels
an
d p
rio
riti
ze
resu
lts.
WH
AT
DO
WE
WA
NT
TO
DO
?
WHAT WILL WE DO TO GET THERE? H
OW
WIL
L W
E K
NO
W O
UR
AC
TIO
NS
WE
RE
EF
FE
CT
IVE
?
Ob
ject
ive
5:
Est
ab
lish
be
tte
r e
mp
loy
ee
-ma
na
ge
me
nt
com
mu
nic
ati
on
s.
• C
on
tin
ue
La
bo
r-M
an
ag
emen
t C
oo
per
ati
on
Co
mm
itte
e.
• C
on
tin
ue
emp
loye
e n
ewsl
ette
r, b
row
n-b
ag
lu
nch
es, b
enef
it
pre
sen
tati
on
s, e
mp
loye
e p
otl
uck
s, a
nd
oth
er c
om
mu
nic
ati
on
effo
rts.
• C
om
ple
te d
isea
se m
an
ag
emen
t a
nd
hea
lth
co
ach
stu
dy.
All
re
cip
ien
ts o
f d
iscr
eti
on
ary
fu
nd
ing
are
aw
are
of
the
ran
kin
g o
f se
rvic
es,
pro
cess
use
d, a
nd
th
e p
ote
nti
al
imp
act
of
the
lo
ss o
f re
ve
nu
e s
ha
rin
g.
Se
rvic
e l
ev
els
are
id
en
tifi
ed
for
all
ma
nd
ate
d s
erv
ice
s a
nd
re
sult
s a
re r
an
ke
d b
y
Co
mm
issi
on
ers
.
Co
mm
issi
on
ers
re
ceiv
e a
re
vie
w a
nd
co
nsi
de
r re
po
rts
on
th
e C
lerk
/R
eg
iste
r o
f D
ee
ds,
Pu
bli
c U
tili
tie
s a
nd
Fis
cal
Se
rvic
es.
Co
mm
issi
on
ers
re
ceiv
e a
th
oro
ug
h e
va
lua
tio
n o
f th
e d
rug
co
urt
pil
ot
pro
ject
an
d v
ete
ran
s se
rvic
es.
C
om
mis
sio
ne
rs r
ece
ive
a r
ep
ort
fro
m t
he
Ja
il M
en
tal
He
alt
h
Ta
sk F
orc
e.
10
0%
of
Co
un
ty d
ep
art
me
nts
use
ou
tco
me
-ba
sed
pe
rfo
rma
nce
me
asu
rem
en
ts t
o m
ak
e m
an
ag
em
en
t a
nd
serv
ice
de
cisi
on
s.
10
0%
of
reg
ula
rly
-att
en
din
g L
ab
or-
Ma
na
ge
me
nt
Co
op
era
tio
n
Co
mm
itte
e m
em
be
rs r
ep
ort
im
pro
ve
d s
en
se o
f
com
mu
nic
ati
on
be
twe
en
la
bo
r a
nd
ma
na
ge
me
nt
an
d r
ep
ort
gre
ate
r u
nd
ers
tan
din
g o
f is
sue
s fa
cin
g t
he
Co
un
ty.
5%
incr
ea
se i
n e
mp
loy
ee
sa
tisf
act
ion
wit
h “
clim
ate
of
tru
st”.
A
dis
ea
se m
an
ag
em
en
t p
lan
is
pre
sen
ted
to
th
e C
om
mis
sio
n.
Ob
ject
ive
2:
Ev
alu
ate
su
bst
an
ce a
bu
se f
un
din
g, s
erv
ice
str
uct
ure
, an
d
com
mu
nit
y n
ee
ds.
• E
valu
ate
op
tio
ns
for
pro
vid
ing
su
bst
an
ce a
bu
se s
ervi
ces.
• C
om
ple
te i
nte
rna
l ev
alu
ati
on
of
PA
2 a
llo
cati
on
eff
ecti
ven
ess.
• C
om
ple
te e
xter
na
l re
view
of
La
kes
ho
re C
oo
rdin
ati
ng
Co
un
cil
to
det
erm
ine
ap
pro
pri
ate
ve
hic
le f
or
ad
min
iste
rin
g f
un
ds.
10
0%
of
Co
mm
issi
on
ers
are
sa
tisf
ied
th
at
sub
sta
nce
ab
use
se
rvic
es
an
d f
un
din
g a
re a
pp
rop
ria
tely
fun
de
d a
nd
ev
alu
ate
d.
GO
AL
4:
TO
CO
NT
INU
AL
LY
IM
PR
OV
E T
HE
CO
UN
TY
’S O
RG
AN
IZA
TIO
N A
ND
SE
RV
ICE
S.
Co
mm
issi
on
ers
ad
op
t a
“C
on
tin
uit
y o
f G
ov
ern
me
nt”
Pla
n
wh
ich
in
clu
de
s a
dis
ast
er-
reco
ve
ry c
om
po
ne
nt
for
all
pa
pe
r
an
d e
lect
ron
ic r
eco
rds.
Ob
ject
ive
7:
En
sure
th
e c
on
tin
uit
y o
f g
ov
ern
me
nt
in t
he
ev
en
t o
f a
dis
ast
er.
• P
rep
are
a C
on
tin
uit
y o
f G
ove
rnm
ent
Pla
n.
• D
evel
op
a r
eco
rds
ba
cku
p/d
isa
ster
rec
ove
ry p
lan
fo
r a
ll r
eco
rds.
• D
evel
op
a p
oli
cy a
nd
pro
ced
ure
s fo
r re
cord
sto
rag
e co
ntr
ols
.
• E
valu
ate
co
mp
lia
nce
wit
h r
eco
rd r
eten
tio
n a
nd
sto
rag
e m
an
da
tes.
WH
AT
DO
WE
WA
NT
TO
DO
?
WHAT WILL WE DO TO GET THERE? H
OW
WIL
L W
E K
NO
W O
UR
AC
TIO
NS
WE
RE
EF
FE
CT
IVE
?
Ob
ject
ive
8:
Co
mp
lete
la
bo
r n
eg
oti
ati
on
s w
ith
ap
pli
cab
le e
mp
loy
ee
gro
up
s.
• C
om
ple
te l
ab
or
neg
oti
ati
on
s w
ith
th
e re
ma
inin
g g
rou
ps.
Re
ma
inin
g l
ab
or
con
tra
cts
are
re
ne
we
d b
y M
ay
1, 2
00
9.
Ob
ject
ive
6:
Ex
am
ine
op
po
rtu
nit
ies
for
off
eri
ng
se
rvic
es
to l
oca
l u
nit
s o
f
go
ve
rnm
en
t.
• C
om
ple
te a
rep
ort
on
th
e b
enef
it o
f C
ou
nty
ta
x d
oll
ars
.
• A
na
lyze
op
po
rtu
nit
ies
to o
ffer
ser
vice
s su
ch a
s im
ag
ing
, ass
essi
ng
,
tra
inin
g, m
iOtt
aw
a.o
rg, a
nd
oth
ers
to l
oca
l u
nit
s o
f g
ove
rnm
ent.
Co
mm
issi
on
ers
co
nsi
de
r re
po
rt o
n b
en
efi
t o
f C
ou
nty
ta
x
do
lla
rs.
10
0%
of
Co
un
ty s
erv
ice
s th
at
are
co
st-e
ffe
ctiv
e t
o
off
er
are
ma
de
av
ail
ab
le t
o l
oca
l u
nit
s o
f g
ov
ern
me
nt.
AS
SIG
NE
D R
ES
OU
RC
ES
AN
D D
EA
DL
INE
S
On
ce g
oa
ls, o
utc
om
es, a
nd
ob
ject
ives
ha
ve b
een
est
ab
lish
ed, i
t is
im
po
rta
nt
to
ass
ign
dea
dli
nes
an
d r
eso
urc
es t
o e
nsu
re t
ha
t th
e p
lan
act
ivit
ies
are
co
mp
lete
d.
Ottaw
a County Board of Com
missioners
Strategic Planning: Goals, Objectives, and Outcom
es
Projected Com
pletion
Resources Assigned
Goa
l 1: T
o maint
ain an
d im
prov
e th
e strong fina
ncial p
osition of th
e Co
unty.
100%
of Ottaw
a legislative delegation oppose new
under‐funded or unfunded mandates and support fully funding existing mandates.
Ongoing
Administrator, Fiscal Services, Planning, Corporation
Counsel
100%
of legislators vote to remove obstacles and loopholes that prevent full funding of mandates.
Ongoing
Administrator, Fiscal Services, Planning, Corporation
Counsel
Ob jective 2: C
ontinu
e to adv
ocate that th
e St
ate remain co
mmitted to con
tinu
ing reve
nue sh
aring pa
ymen
ts to cou
nties.
100%
of Ottaw
a legislative delegation reports understanding of the County’s position on the issue and all vote to retain revenue sharing.
Ongoing
Commissioners, Administrator, Fiscal Services
Ob jective 3: Ide
ntify an
d de
velop a plan fo
r fun
ding le
gacy cos
ts.
Commissioners consider a plan to address the future cost of the MERS Defined Benefit Retirem
ent System.
9/30/09
Commissioners, Administrator, Hum
an Resources,
Fiscal Services
A plan is presented to Com
missioners that addresses the County health plan expense.
10/31/09
Commissioners, Administrator, Hum
an Resources,
Fiscal Services
Ob jective 4: Implem
ent a
nd con
tinu
e proc
esses to ens
ure ap
prop
riate staffing le
vels and pay
.
100%
of w
age study work is completed.
6/1/09
Administrator, Hum
an Resources, Fiscal Services
Processes are in place to regularly review
classifications and every position as it becom
es vacant.
12/31/09
Administrator, Hum
an Resources, Fiscal Services
Ob jective 5: M
aintain or im
prov
e bo
nd ra
ting
s.100%
of ratings from
Fitch, Standard and Poor’s, and Moody’s are maintained or im
proved.
Ongoing
Administrator, Fiscal Services
Ob jective 6: Ide
ntify an
d de
velop strategies to add
ress poten
tial fina
ncial threa
ts.
Commissioners approve a strategy to address financial threats that clearly identifies threats and solutions.
12/31/09
Commissioners, Administrator, Fiscal Services
Financing tools are fully funded.
Ongoing
Commissioners, Administrator, Fiscal Services
The operational budget deficit is elim
inated.
Ongoing
Commissioners, Administrator, Fiscal Services
All legislation that would im
pact County finances is identified and supported or opposed as appropriate.
Ongoing
Commissioners, Administrator, Planning
Commissioners consider a study to change fiscal years.
6/1/09
Administrator, Fiscal Services
Objective 1: D
evelop and im
plem
ent a com
preh
ensive le
gislative ac
tion plan to com
mun
icate with legislators
100%
of Ottaw
a legislative delegation report understanding of the County’s positions on various issues w
ithin the Legislative Plan.
12/31/09
Commissioners, Administrator, Planning
100%
of Com
missioners positively evaluate the lobbyist contract.
12/31/09
Commissioners, Administrator, Planning
Objective 2: D
evelop and im
plem
ent a com
preh
ensive com
mun
ication plan to com
mun
icate with the pu
blic
25% of citizens report using miOttaw
a.org to communicate with or learn about Ottaw
a County governm
ent.
12/31/10
Administrator, Information Technology
40% of citizens report good aw
areness of County activities.
12/31/10
Commissioners, Administrato r
25% of citizens report knowledge of revenue sharing and potential impacts of its loss.
12/31/10
Commissioners, Administrato r
Commissioners approve a comprehensive communications plan.
9/1/09
Commissioners, Administrato r
Percentage of employees reporting satisfaction with County Administration increases by 5%
on Em
ployee Satisfaction Survey.
12/31/09
Administrator, Adm
inistration Departments
Ob jective 4: C
ontinu
e to im
prov
e co
mmun
ication with Co
mmission
ers.
100%
of Com
missioners report satisfaction with communication from
Adm
inistration.
6/30/09
Administrator, Adm
inistration Departments
Commissioners consider a cost‐benefit analysis of paperless agendas.
9/1/09
Commissioners, Administrator, Fiscal Services
Ob jective 5: Ide
ntify an
d ap
point t
he best a
pplic
ants to boa
rds an
d co
mmission
s.100%
of applicants are interviewed prior to appointment.
Ongoing
Commissioners, Administrator, HR
100%
of board & commission seats are filled.
Ongoing
Commissioners, Administrator, HR
Objective 6: S
tren
gthe
n role in state, reg
iona
l and nationa
l professiona
l organ
izations
.Ottawa County, the Board of Com
missioners, and staff are recognized as leaders and hold leadership positions in professional organizations.
Ongoing
Commissioners, Administrator, All Departments
Goa
l 2: T
o maint
ain an
d en
hanc
e co
mmun
ication with citize
ns, e
mploy
ees, & oth
er stake
holders.
Objective 3: C
ontinu
e to dev
elop and im
plem
ent m
etho
ds of c
ommun
icating with em
ploy
ee group
s.
Objective 1: C
ontinu
e to w
ork at th
e St
ate an
d Fe
deral lev
els to add
ress unfun
ded an
d un
der‐fund
ed m
anda
tes.
Ottaw
a County Board of Com
missioners
Strategic Planning: Goals, Objectives, and Outcom
es
Projected Com
pletion
Resources Assigned
Goa
l 3: T
o co
ntribu
te to a hea
lthy phy
sica
l, ec
onom
ic, a
nd com
mun
ity en
vironm
ent.
Objective 1: D
iscu
ss and act upo
n road policy issu
es as ap
prop
riate.
100%
of legislators report understanding of County position on applicable issues.
12/31/09
Commissioners, Administrator, Planning
100%
of Com
missioners report progress in public understanding of respective roles of the road commission and County.
12/31/09
Administrator, Planning
A comprehensive sustainability plan is presented to the Commission.
4/1/10
Administrator
Commissioners review and discuss potential diversity initiatives.
10/1/09
Administrator
Ob jective 3: Inv
estiga
te opp
ortunities to im
pact th
e ne
gative con
sequ
ences of dev
elop
men
t.Complete Purchase of Development Rights and Urban Smart Growth projects.
12/31/09
Planning
Complete one multi‐jurisdictional access m
anagem
ent ordinance.
12/31/09
Planning
Complete build‐out analysis for tw
o local governm
ent units.
12/31/09
Planning
Objective 4: E
xamine en
vironm
ental a
nd w
ater qua
lity po
licies an
d de
velop a research‐bas
ed w
ater qua
lity ac
tion plan.
A plan of action with measurable results is developed from
water quality research.
12/31/10
Administrator, Parks, MSU Extension, Health
100%
of attendees surveyed report the Water Quality Forum presented useful, relevant information.
11/30/09
Administrator, Parks, MSU Extension, Health
A county groundw
ater resources inventory is completed.
12/31/10
Planning
Objective 5: P
rovide qua
lity Co
unty fa
cilities throug
hout th
e co
unty.
Commissioners consider report on use of additional land for com
munication tower leasing.
12/31/09
Administrator, Planning, IT, Fiscal Services
Grand Haven project is completed on‐tim
e and within budget.
12/31/09
Administrator, Facilities, Fiscal Services
Ob jective 6: C
onside
r opp
ortunities to estab
lish a co
untywide land use and eco
nomic dev
elop
men
t plann
ing orga
niza
tion
.100%
of Com
missioners report satisfaction that options for a countywide land use organization have been fully evaluated.
9/30/09
Administrator, Planning
If the OCEDO approves the report recommendations, fully im
plem
ent the plan for a reorganized econom
ic development function.
12/31/09
Administrator, Planning
Goa
l 4: T
o co
ntinua
lly im
prov
e th
e Co
unty’s organ
ization an
d se
rvices
.Objective 1: R
eview and eva
luate the orga
niza
tion
, con
trac
ts, p
rogram
s, and services for p
oten
tial efficienc
ies.
Commissioners consider the report regarding the potential com
bination of the offices of Clerk & Register of Deeds.
9/30/09
Administrator
Commissioners consider a report regarding the potential reorganization of Public Utilities.
9/30/09
Administrator, Planning, Corporation Counsel, Fiscal
Services
Commissioners consider the Fiscal Services O
r ganizational Study.
11/30/09
Administrator, Planning, Fiscal Services
Commissioners receive a thorough evaluation of the Drug Court pilot projects.
9/30/09
Planning
Commissioners receive a report from
the Jail Mental Health Task Force.
12/31/09
Administrator, CMH, Planning, Sheriff
Commissioners consider a report regarding veterans services in the County.
11/30/09
Administrator
Ob jective 2: E
valuate su
bstanc
e ab
use fund
ing, service struc
ture, a
nd com
mun
ity ne
eds.
100%
of Com
missioners are satisfied that substance abuse services and funding are appropriately funded and evaluated.
12/31/09
Planning, Fiscal Services, Health, CMH, Corporation
Counsel
Ob jective 3: P
rioritize man
dated an
d discretion
ary services.
All recipients of discretionary funding are aw
are of the ranking of services, process used, and the potential impact of the loss of revenue sharing.
8/31/09
Administrator, Fiscal Services
Service levels are identified for all mandated services and results are ranked by Commissioners.
8/31/09
Administrator, Fiscal Services
Ob jective 4: C
ontinu
e im
plem
entation of o
utco
me‐ba
sed pe
rforman
ce m
easu
remen
t system.
100%
of County departments use outcome‐based performance measurements to make managem
ent and service decisions.
Ongoing
Administrator, Fiscal Services
Ob jective 5: E
stab
lish be
tter employ
ee‐m
anag
emen
t com
mun
ications
.100%
of regularly‐attending Labor‐Managem
ent Cooperation Committee mem
bers report im
proved sense of communication between labor and
mana gem
ent and report greater understanding of issues facing the County.
12/31/09
Administrator, LMCC
5% increase in employee satisfaction with “clim
ate of trust”.
12/31/09
Administrator, LMCC
A disease managem
ent plan is presented to the Commission.
11/30/09
Administrator, LMCC
Ob jective 6: E
xamine op
portun
ities for o
ffering services to lo
cal u
nits of g
overnm
ent.
Commissioners consider report on benefit of County tax dollars.
10/1/09
Administrator, Planning, Fiscal Services
100%
of County services that are cost‐effective to offer are made available to local units of governm
ent.
Ongoing
Administrator, All Departments
Ob jective 7: E
nsure the co
ntinuity of g
overnm
ent in the ev
ent o
f a disas
ter.
Commissioners adopt a “Continuity of Governm
ent” Plan which includes a disaster‐recovery component for all paper and electronic records.
6/30/10
Administrator, All Departments
Ob jective 8: C
omplete labo
r neg
otiation
s with ap
plicab
le employ
ee group
s.Remaining labor contracts are renewed by May 1, 2009.
5/1/09
Administrator, Hum
an Resources
Objective 2: Ide
ntify an
d de
velop strategies to add
ress poten
tial new in
itiative
s .
