PCTE INSTITUTE OF HOTEL MANAHEMENT

0 Hotel Front Office (7 th SEM SEM)

Sub code BH -- 407

INTERNAL MARKS- 20 TOTAL LECT. 37

EXTERNAL MARKS-30 TEST- 1+2+2

TOTAL MARKS- 50 case study -2 ASSIGNMENT-2

Objectives of the Course (Front Office):

The main objectives of this subject are to introduce students with all the reports prepared in the front office department and how to deal with emergencies.

Class RULES AND REGULATIONS:

No student will be given attendance, once the roll call is over. And if any student comes late i.e. after 10 minutes of start of lecture, s/He will not be allowed to enter in the class.

Any assignment after the due date will not be accepted. No chance for making the assignment will be given again if it is found copied.

Total Marks: 20;-

MSE-10 Class Test 5

Assignment-5

PCTE INSTITUTE OF HOTEL MANAHEMENT

Course Break-up

Test

T.1 Syllabus covered in 1st 11 lectures (open book test)

T2. Syllabus covered in 13-21 lectures

T3 Comprehensive test

2 one hourly test

SR.NO TOPICS TEST ASSIGNMENT

1 Introduction with course

2 Discrepancy Report

3 Night Room Report

4 Room Key Record

5 Night Clerks report

Message Slip

6 Departure Intimation Control Sheet

Different types of Cards & Vouchers

7 Guest Registration Card

, Guest History Card

8 Reservation Form

Guest Folio

Assignment 1

9 Cash Receipt Voucher

, Allowance Voucher

10 Paid out voucher

, Lobby Control Sheet

11 Short questions – one liner

12 Test 1

13 Local Telephone Call Voucher, Long Distance Telephone Call Voucher

14 Case study 1

15 Front Office Procedures for Emergencies

16 Lost & Found

37. Revision and tutorial