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2010 Student Satisfaction Survey. Survey Background. Created to address the “Student Satisfaction” Performance Measures Developed and updated by the Student Affairs Action Committee and other key stakeholders Fourth annual survey - trend data available. Survey Topic Areas. - PowerPoint PPT Presentation
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2010 Student Satisfaction Survey
Survey Background• Created to address the “Student Satisfaction”
Performance Measures
• Developed and updated by the Student Affairs Action Committee and other key stakeholders
• Fourth annual survey - trend data available
Survey Topic Areas• Institutional Facilities and Services• Academics• Student Services and Programs• Student Health Clinic• Student Counseling Service• Services Provided by Academic Programs
Survey Administration
• Online survey administered in March and April of 2010
• 801 students participated vs. 722 students in 2009
2010 Student Satisfaction Survey Results
TCOM - DO SHP - MPAS GSBS - Med-ical Science
GSBS - MS GSBS - PhD SPH - MPH SPH - MHA SPH - DrPH/PhD
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
31%
40%
30%
50%
42%
32%
NA
28%
53%
69%
60%55%
72% 71%
100%
82%
52%
92%
43%
86%
58%64%
100%
61%
Chart 1.1 - Response Rate by Program & Degree
2008 2009 2010
Perc
ent o
f Res
pond
ents
2008 2009 20100%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
27%
58% 59%
36%
62% 61%
Chart 1.2 - Response Rate by Gender
Male Female
Perc
ent o
f Res
pond
ents
2008 2009 20100%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
34%
62% 63%
17%
47%
33%
Chart 1.3 - Response Rate by Full Time Status
Full-TimePart-Time
Perc
ent o
f Res
pond
ents
AV Equipment Maintenance Cleanliness Classroom Temperature Outlets and Network Connections
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%94% 92% 91%
64%
76%
93% 92% 92%
72% 73%
87%93% 92%
73%71%
Chart 2.1 - Classrooms
2008 2009 2010
Perc
ent M
et/E
xcee
ded
EAD First Floor EAD Seventh Floor Lounges in CBH Study Lounges in Library0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
80%
89%85%
NA
84%
92%
81%87%
82%86%
92%
81%
Chart 2.2 - Student Lounges
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Printing/Copiers Email Wireless Quality0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
81%
91%
82%80%84%
86%83%
77%
83%
Chart 2.3 - Computing and Technology
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Open sufficient hours
Building con-ductive to quiet
study
Building con-ductive to so-cial interaction
Access to print and electronic
resources
Staff able and willing to help
find what I need
Library Com-puters – Qual-
ity
Library Com-puters –
Availability
Library Outlets and Network Connections
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%95%
84%
94%
88%
97% 96% 95%
79%
93%
84%
94% 92%98%
87%90% 92%
90%
77%
95%91%
98%
91% 91%
80%
Chart 2.4 - Lewis Library
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Teaching Labs - Equipment Quality
Teaching Labs - Safety Research Labs - Equipment Quality
Research Labs - Safety0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
NA NA NA NA
89%
96%94%
97%
90%
98%
92%96%
Chart 2.5 - Laboratories
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Maintenance Cleanliness Handicap Access0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%96%
94% 94%93% 95% 95%96% 95% 95%
Chart 2.6 - Campus
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Security Emergency Communications0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%95% 95%97%
98%95% 97%
Chart 2.7 - Campus Police
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Availability Price0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
72%
66%66%68%
44%
62%
Chart 2.8 - Parking
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Stairway Café Java Lab Coffee Shop Vending Machines0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
49%
77%
70%
53%
76%
63%
56%
73%
66%
Chart 2.9 - Food Service
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Curriculum, Relevance of Quality of Teaching Quality of Faculty Advis-ing
Course and Instructor Evaluations - Adequate
Measure of Quality
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
90%
85%
79%77%
81%
70%
64% 64%
84%
71%
67%
75%
Chart 3.1 - Academics - TCOM-DO
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Course and Instructor Evalua-tions - Used Effectively by
Faculty to Improve the Curricu-lum
Administrative Support Program Clinical Staff Program Teaching/Graduate Assistants
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
67%
94%
88%90%
59%
76%
80% 80%
63%
75%77%
81%
Chart 3.2 - Academics - TCOM-DO
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Curriculum, Relevance of Quality of Teaching Quality of Faculty Advising Course and Instructor Evalua-tions - Adequate Measure of
Quality
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
92%
76% 77%
68%
92%
87%90%
88%
98%
90% 91%96%
Chart 3.3 - Academics - SHP-MPAS
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Course and Instructor Evalua-tions - Used Effectively by Faculty to Improve the Cur-
riculum
Administrative Support Program Clinical Staff Program Teaching/Graduate Assistants
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
61%
94%
86% 87%
65%
97%95%
91%89%
93%95% 96%
Chart 3.4 - Academics - SHP-MPAS
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Curriculum, Relevance of
Quality of Teaching Quality of Faculty Advis-ing
Course and Instructor Evaluations - Adequate
Measure of Quality
Course and Instructor Evaluations - Used Ef-fectively by Faculty to
Improve the Curriculum
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
77%
43%
50%
57%
82%
89%85%
89%
80%
29%
49%
67%
Chart 3.5 - Academics - GSBS-Medical Science
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Course and Instructor Eval-uations - Used Effectively by Faculty to Improve the Cur-
riculum
Administrative Support Program Teaching/Graduate Assistants
Quality of Guidance Provided by Major Professor/Mentor
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
42%
57%
78%
83%
94% 95% 96%
79%
47%
54%
78%
46%
Chart 3.6 - Academics - GSBS-Medical Science
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Curriculum, Relevance of
Quality of Teaching Quality of Faculty Advis-ing
Course and Instructor Evaluations - Adequate
Measure of Quality
Course and Instructor Evaluations - Used Ef-fectively by Faculty to
Improve the Curriculum
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
69%
76%72%
75%70%
85% 84%88% 87%
90%
64%
58%
82%
74%70%
Chart 3.7 - Academics - GSBS-MS
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Administrative Support Program Teaching/Graduate Assistants
Quality of Guidance Provided by Major Professor/Mentor
Availability of Classes0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
93%
84%
92%
83%
97%92% 94% 94%
80% 81%79%
94%
Chart 3.8 - Academics - GSBS-MS
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Curriculum, Rel-evance of
Quality of Teaching Quality of Faculty Advising
Course and Instructor Evaluations - Ade-quate Measure of
Quality
Course and Instructor Evaluations - Used
Effectively by Faculty to Improve the Cur-
riculum
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
89%
76%
89%
70%67%
89%86%
75%
88%
78%
85%89%
84%
91%
82%
Chart 3.9 - Academics - GSBS-PhD
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Administrative Support Program Teaching/Graduate Assistants
Quality of Guidance Provided by Major Professor/Mentor
Availability of Classes0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
91%94%
91%94%
90%87%
84%
71%
95%98%
83%
71%
Chart 3.10 - Academics - GSBS-PhD
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Curriculum & Course Content Sequence of Courses Quality of Teaching Course and Instructor Evalua-tions - Adequate Measure of
Course Satisfaction
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
NA NA
76%
NANA NA
82%
NA
88%84% 82%
88%
Chart 3.11 - Academics - SPH-MPH
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Course and Instructor Evaluations - Adequate Measure of Instructor
Performance
Comprehensive Examination Quality of Guidance Provided by Major Professor/Mentor (Profes-
sional Report, Thesis, and Disser-tation)
Availability of Classes0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
NA NA
79%
31%
NA NA
88%
63%
81%77% 79% 79%
Chart 3.12 - Academics - SPH-MPH
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Curriculum & Course Content Sequence of Courses Quality of Teaching Course and Instructor Evalua-tions - Adequate Measure of
Course Satisfaction
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
NA NA NA NANA NA
78%
NA
71%
93%
50%
79%
Chart 3.13 - Academics - SPH-MHA
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Course and Instructor Evalua-tions - Adequate Measure of
Instructor Performance
Comprehensive Examination Quality of Guidance Provided by Major Professor/Mentor (Pro-fessional Report, Thesis, and
Dissertation)
Availability of Classes0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
NA NA NA NANA NA
67% 67%
57%60%
79%
64%
Chart 3.14 - Academics - SPH-MHA
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Curriculum & Course Content Sequence of Courses Quality of Teaching Course and Instructor Evalua-tions - Adequate Measure of
Course Satisfaction
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
1
78%75%
81%
94%
0.785714285714286
0.939393939393939
Chart 3.15 - Academics - SPH-DrPH
2008 2009 2010
Perc
ent M
et/E
xcee
ded
NA NA NA NA NA NA
Course and Instructor Evaluations - Adequate Measure of Instructor Per-
formance
Comprehensive Examination Quality of Guidance Provided by Ma-jor Professor/Mentor (Professional Report, Thesis, and Dissertation)
Availability of Classes0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
1
90%92%
77%
53%
0.928571428571429
0.5
0.823529411764706
0.628571428571428
Chart 3.16 - Academics - SPH-DrPH
2008 2009 2010
Perc
ent M
et/E
xcee
ded
NA NA NA NA
Strongly Agree Agree No Opinion/ Indifferent Disagree Strongly Disagree0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
14%
56%
12% 12%7%
11%
59%
11%15%
3%
Chart 3.17 - Indicate whether you agree or disagree with the following statement: Overall, I am satisfied with the quality of my education.
TCOM-DO
2009 2010
Strongly Agree Agree No Opinion/ Indifferent Disagree Strongly Disagree0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
26%
65%
1%
8%
0%
27%
66%
4% 3% 1%
Chart 3.18 - Indicate whether you agree or disagree with the following statement: Overall, I am satisfied with the quality of my education.
SHP-MPAS
2009 2010
Strongly Agree Agree No Opinion/ Indifferent Disagree Strongly Disagree0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
31%
59%
10%
0% 0%
6%
48%
19%23%
4%
Chart 3.19 - Indicate whether you agree or disagree with the following statement: Overall, I am satisfied with the quality of my education.
GSBS - Medical Science
2009 2010
Strongly Agree Agree No Opinion/ Indifferent Disagree Strongly Disagree0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
18%
58%
12% 12%
0%
11%
61%
14% 14%
0%
Chart 3.20 - Indicate whether you agree or disagree with the following statement: Overall, I am satisfied with the quality of my education.
GSBS-MS
2009 2010
Strongly Agree Agree No Opinion/ Indifferent Disagree Strongly Disagree0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
15%
68%
9%6%
2%
12%
73%
8%5%
2%
Chart 3.21 - Indicate whether you agree or disagree with the following statement: Overall, I am satisfied with the quality of my education.
GSBS-PhD
2009 2010
Strongly Agree Agree No Opinion/ Indifferent Disagree Strongly Disagree0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
18%
68%
5% 7%
1%
12%
69%
9% 8%
2%
Chart 3.22 - Indicate whether you agree or disagree with the following statement: Overall, I am satisfied with the quality of my education.
SPH-MPH
2009 2010
Strongly Agree Agree No Opinion/ Indifferent Disagree Strongly Disagree0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
11%
67%
11% 11%
0%
7%
43% 43%
7%
0%
Chart 3.23 - Indicate whether you agree or disagree with the following statement: Overall, I am satisfied with the quality of my education.
SPH-MHA
2009 2010
Strongly Agree Agree No Opinion/ Indifferent Disagree Strongly Disagree0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
23%
63%
6%9%
0%
12%
73%
9%6%
0%
Chart 3.24 - Indicate whether you agree or disagree with the following statement: Overall, I am satisfied with the quality of my education.
SPH - DrPH/PhD
2009 2010
Registrar International Student Services Center for Academic Per-formance (CAP)
Student Development0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%96% 94%
86%
91%96% 94%
86%
91%
97% 96%
86%
92%
Chart 4.1 - Student Affairs
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Student Affairs - Career Services
Health Promotions UNTHSC Catalog Student Affairs - Overall0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%NA
NA NA
94%
84%
NA NA
93%91% 90%
93% 93%
Chart 4.2 - Student Affairs
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Financial Aid Office - Overall Access to Loan Information Availability of Scholarships0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
92% 93%
71%
87%90%
69%
91% 89%
65%
Chart 4.3 - Financial Aid
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Student Financials Office Human Resource Services Marketing & Communica-tions General UNTHSC
News & Plans
Alumni Affairs0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
91%94%
90%88%
90%95%
86% 85%
96% 97%92% 92%
Chart 4.4 - Other Institutional Services and Offices
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Never Used Once a week Twice a week Three or more times a week0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
53%
18%
10%
19%
61%
17%
9%14%
65%
15%
8%12%
Chart 4.5 - Founders Activity Center: Frequency of Use
2008 2009 2010
Perc
ent o
f Res
pond
ents
Hours of Operation Activities & Programs Fitness Classes Exercise Facilities Exercise Equipment0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
75% 77%
NA
67% 68%
80%82%
74%
68% 70%74% 74%
65%
53%
59%
Chart 4.6 - Founders Activity Center
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Never Used 1 Time 2-5 Times >5 Times0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
27%
19%
38%
16%
40%
31%26%
3%
37%
26%
32%
4%
Chart 5.1 - Student Health Clinic: Frequency of Use
2008 2009 2010
Perc
ent o
f Res
pond
ents
Promptness of Service Professionalism of Service Quality of Medical Care Convenience of Hours0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
83%86%
88%
67%
82%
90%92%
58%
72%
84% 85%
63%
Chart 5.2 - Student Health Clinic
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Yes No0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
10%
90%
8%
92%
5%
95%
Chart 6.1 - Student Assistance Program (SAP): Used by Students
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Availability Professionalism of Service
Sufficient Length of Service
Quality of Mental Health Care
Convenience of Hours0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%94%
86%82%
88%91%93%
91%
85% 85% 86%88%90%
82%86%
90%
Chart 6.2 - Student Assistance Program (SAP)
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Admissions Administrative Support Career Counseling-Availability Career Counseling-Quality0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100% 96% 95%
87% 87%
95%
87% 89%
84%
98%
91%
85% 84%
Chart 7.1 - Institutional Services Provided by Educational ProgramTCOM-DO
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Student Government Other Student Orga-nizations
Communication of Student Activities
Communication of Academic Deadlines &
Regulations
Communication of News Specific to Program/School
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
93%96% 94%
83%
93%94% 92%90%
81%
86%89%
95%
89%
82%87%
Chart 7.2 - Institutional Services Provided by Educational ProgramTCOM-DO
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Admissions Administrative Support Career Counseling-Availability Career Counseling-Quality0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%100%
97%
88%
80%
94%99% 97% 96%97% 97% 99% 100%
Chart 7.3 - Institutional Services Provided by Educational ProgramSHP-MPAS
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Student Government Other Student Organiza-tions
Communication of Student Activities
Communication of Academic Deadlines &
Regulations
Communication of News Specific to Program/
School
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100% 97%94%
100%97%
94%98% 100%
97%92%
89%
98% 98% 97%94% 94%
Chart 7.4 - Institutional Services Provided by Educational ProgramSHP-MPAS
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Admissions Student Services Communication of Academic Deadlines & Regulations
Communication of News Specific to Program/School
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
71%
86%
64% 64%
95%100%
95%97%
93%89%
93%
80%
Chart 7.5 - Institutional Services Provided by Educational ProgramGSBS-Medical Science
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Admissions Student Services Communication of Academic Deadlines & Regulations
Communication of News Specific to Program/School
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
83%
93%
86% 86%84%
97%
88%90%
94%97%
82%84%
Chart 7.6 - Institutional Services Provided by Educational ProgramGSBS-MS
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Admissions Student Services Communication of Academic Deadlines & Regulations
Communication of News Specific to Program/School
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
88%85%
64%
79%
92% 91%
80%84%
91%
96%
83%
91%
Chart 7.7 - Institutional Services Provided by Educational ProgramGSBS-PhD
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Admissions Customer Service (submission of curricu-lum plan, registration,
and graduation)
Ease of Completing Forms & Processes
Administrative Support - Office of Student & Academic Services
Administrative Support - Departmental Staff
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%95%
NA NA NA NA
97%
NA NA NA NA
93% 93% 93%96% 95%
Chart 7.8 - Institutional Services Provided by Educational ProgramSPH-MPH
2008 2009 2010
Perc
ent M
et/E
xcee
ded
SPH Computer Lab Career Services (Career Fair, Career Roundtable,
Tuesday Interlude)
Student Government Other Student Organiza-tions
Center for Public Health Practice - Customer
Service (submission of required materials)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
88%
NA
84%82%
NA
82%
NA
91% 92%
NA
90%86%
83% 82%
75%
Chart 7.9 - Institutional Services Provided by Educational ProgramSPH-MPH
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Center for Public Health Practice - Quality of Workshops, Student Manual, and Poster Session
Communication of Student Activi-ties
Communication of Academic Deadlines & Regulations
Communication of News Specific to Program/School
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
NA
89%
78%
89%
NA
92%89%
92%88%
69%
77%
85%
Chart 7.10 - Institutional Services Provided by Educational ProgramSPH-MPH
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Admissions Customer Service (submission of curricu-lum plan, registration,
and graduation)
Ease of Completing Forms & Processes
Administrative Support - Office of Student & Academic Services
Administrative Support - Departmental Staff
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
NA NA NA NA NA
100%
NA NA NA NA
93% 93%
100%
86% 85%
Chart 7.11 - Institutional Services Provided by Educational ProgramSPH-MHA
2008 2009 2010
Perc
ent M
et/E
xcee
ded
SPH Computer Lab Career Services (Career Fair, Career Roundtable,
Tuesday Interlude)
Student Government Other Student Organiza-tions
Center for Public Health Practice - Customer
Service (submission of required materials)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
NA NA NA NA NA
88%
NA
80% 80%
NA
62%
69%
83% 82%
75%
Chart 7.12 - Institutional Services Provided by Educational ProgramSPH-MHA
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Center for Public Health Practice - Quality of Workshops, Student
Manual, and Poster Session
Communication of Student Activi-ties
Communication of Academic Deadlines & Regulations
Communication of News Specific to Program/School
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
NA NA NA NANA
83%86% 86%88%
69%
77%
85%
Chart 7.13 - Institutional Services Provided by Educational ProgramSPH-MHA
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Admissions Customer Service (submis-sion of curriculum plan, regis-
tration, and graduation)
Ease of Completing Forms & Processes
Administrative Support - Of-fice of Student & Academic
Services
Administrative Support - Departmental Staff
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%100%
NA NA NA NA
86%
NA NA NA NA
97%
88%
94% 93% 94%
Chart 7.14 - Institutional Services Provided by Educational ProgramSPH-DrPH/PhD
2008 2009 2010
Perc
ent M
et/E
xcee
ded
SPH Computer Lab Career Services (Career Fair, Career Roundtable,
Tuesday Interlude)
Student Government Other Student Organizations Center for Public Health Practice - Customer Service (submission of required ma-
terials)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
92%
NA
89%
75%
NA
70%
NA
95%
88%
NA
85%
72%
83%86%
94%
Chart 7.15 - Institutional Services Provided by Educational ProgramSPH-DrPH/PhD
2008 2009 2010
Perc
ent M
et/E
xcee
ded
Center for Public Health Practice - Quality of Workshops, Student Manual, and Poster Session
Communication of Student Activities Communication of Academic Dead-lines & Regulations
Communication of News Specific to Program/School
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
NA
100%
85% 86%
NA
93%
83%
77%
94%
83%79%
83%
Chart 7.16 - Institutional Services Provided by Educational ProgramSPH-DrPH/PhD
2008 2009 2010
Perc
ent M
et/E
xcee
ded