2011 Business & ESP Catalogue

HEINLE ELT2011 Business & ESP Catalogue

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2011 HIGHLIGHTS

Once again we are proud to present the business and ESP listin a separate catalogue, especially as this part of the listcontinues to grow.

To continue our support for the Business English Exams (BEC)we have published a Teacher’s Companion for the Success withBEC series—a book containing extra practice materials,diagnostic tests and other teaching resources.

This year we are also distributing the Delta Publishing list.Delta Publishing’s titles are well known in thebusiness English sector and we are delighted to add their titles to this catalogue.

The Delta publications complement the Heinle ELT list.Absolute Financial English and Absolute Legal English strengthenour exam and ESP list while The Business English Teacher offersa new focus in teacher development. You will find all Deltabusiness publications integrated throughout the catalogue.

We hope you enjoy browsing this catalogue and should youhave any questions please contact your local representative orwrite to us at the email address below.

Wishing you a successful year of teaching.

Heinle ELT team

View our online interactive catalogue at:http://elt.heinle.com/business_catalogue_emea

For a full list of Delta Publishing titles visit:www.deltapublishing.co.uk

BUSINESS ENGLISH COURSES 2-5Total Business 2-3Best Practice 4New Business Matters 4Double Dealing 5English for Business Life 5

EXAM PREPARATION 6-12Success with BEC 6-7Success with BEC Teacher’s Companion 7Pass Cambridge BEC 8Skills for Business English 8Success with BULATS 9Achieve BULATS 9Absolute Legal English 10Success with ILEC 10Absolute Financial English 11Achieve TOEIC® and Achieve TOEIC® Bridge 12

Complete Guide to the TOEIC® Test 12

TEACHER RESOURCES 13The Business English Teacher 13Talking Business in Class 13

ENGLISH FOR SPECIFIC PURPOSES 14-17English for Cabin Crew 14Energy English 15Professional English Series 16Financial English 17Management and Marketing 17Technical English 17Banking English 17

SELF-STUDY / REFERENCE 18-2350 Ways Series 18-19Presenting in English 19The Working Week 19Basic Telephone Training 19English for Telephoning 19Delta Business Communication Skills 20-21The Language of Meetings 22Build your Business Vocabulary 22Build your Business Grammar 22Business Language Practice 22English for I.T. and the Internet 22English for Business 22The Business Skills Series 23

READERS / DICTIONARIES 24-25Summertown Readers 24-25Collins COBUILD Business Vocabulary in Practice 25

CONTACT HEINLE OFFICES 26-28

CONTENTS

Email us at: elt.h

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For online teacher resources go to:

elt.heinle.com

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TOTAL BUSINESSProviding a complete package for the world of work

Mara Pedretti, Rolf Cook, Helen Stephenson, John Hughes, Paul Dummett, Colin Benn

Level: Pre-Intermediate to Upper Intermediate • CEF Level: B1 – C1

Total Business is a three-level business English course for pre-work students and business people wishing to improve their English and their employment prospects*. It is also suitablefor in-company training.

Each Student's Book contains twelve modules divided into thecore lessons of Business topic, Business skills and Learningstrategies. This module division of material makes it flexible tothe needs and requirements of each class. The class CD ispackaged in the back of the book.

*Total Business has been adapted from the Success with BEC Series.

For all table of contents and sample pagesvisit elt.heinle.com/totalbusiness

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Total Business 1 Student’s Book with Class Audio CD 978 0 462 09861 6Workbook with Key 978 0 462 09862 3Class Audio CD 978 0 462 09864 7Teacher’s Book 978 0 462 09863 0Total Business 2 Student’s Book with Class Audio CD 978 0 462 09865 4Workbook with Key 978 0 462 09866 1Class Audio CD 978 0 462 09868 5Teacher’s Book 978 0 462 09867 8Total Business 3Student’s Book with Class Audio CD 978 0 462 09869 2Workbook with Key 978 0 462 09870 8Class Audio CD 978 0 462 09872 2Teacher’s Book 978 0 462 09871 5

The core lessons offer:

� Modern, business-related topics to engage students andinvolve them in the practice of everyday business

� An integrated grammar syllabus offering extensivefunctional practice

� Varied activities and learner strategies to motivate andsupport students in their studies

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For table of contents and sample pages visit elt.heinle.com/bestpractice

� Short two-page modules getstraight to the point, building upbasic language quickly andefficiently

� The Business across Cultures pagesdevelop understanding of the scopeand importance of culture inbusiness

� Extensive presentation and practiceof communication skills

� Comprehensive teacher supportincluding ExamView® test-generatingsoftware and test bank

ElementaryStudent’s Book 978 1 4130 0902 6Student’s Book + AudioCD Pack 978 1 4080 0763 1

Workbook 978 1 4130 0903 3Teacher’s Resource Book 978 1 4130 0904 0Audio CD 978 1 4130 0906 4Assessment CD-ROMwith ExamView® 978 1 4130 0907 1

Pre-IntermediateStudent’s Book 978 1 4130 0908 8Student’s Book + AudioCD Pack 978 1 4080 0764 8

Workbook 978 1 4130 0913 2Teacher’s Resource Book 978 1 4130 0912 5Audio CD 978 1 4130 0910 1Assessment CD-ROMwith ExamView® 978 1 4130 1469 3

IntermediateStudent’s Book 978 1 4130 2185 1Student’s Book + AudioCD Pack 978 1 4080 0765 5

Workbook 978 1 4130 2859 1Teacher’s Book 978 1 4130 2858 4Audio CDs (2) 978 1 4130 2856 0Assessment CD-ROMwith ExamView® 978 1 4240 0886 5

Upper IntermediateStudent’s Book 978 1 4240 0065 4Student’s Book + AudioCD Pack 978 1 4080 0766 2

Workbook 978 1 4240 0066 1Teacher’s Book 978 1 4240 0068 5Audio CDs (2) 978 1 4240 0069 2Assessment CD-ROMwith ExamView® 978 1 4240 1617 4

Student’s Book 978 0 7593 9856 6Workbook 978 0 7593 9859 7Teacher’s Book 978 0 7593 9857 3Audio CDs (2) 978 0 7593 9853 5Assessment CD-ROMExamView® 978 0 7593 9852 8

CNN® Video 978 0 7593 9855 9

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BEST PRACTICEBusiness English in a GlobalContextBill Mascull with David Kerridge

Level: Elementary to Upper IntermediateCEF Level: A1 – B1

Best Practice is a four-level course designedfor both pre-work and in-work students.

NEW BUSINESSMATTERSBusiness English with a LexicalApproachMark Powell with Ron Martinez, Rosi Jillett,Charles Mercer

Level: Intermediate to Upper Intermediate CEF Level: B1 – B2

Designed for both in-service and pre-servicecourses the fully updated New BusinessMatters offers a unique lexical/grammaticalsyllabus focusing on the language studentsneed to increase their fluency, understanding,and communication skills in business.

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DOUBLE DEALINGThe all-in-one business course you won’t want to put down!

James Schofield and Evan Frendo

Level: Pre-Intermediate to Upper IntermediateCEF Level: B1 – C1

A three-level business English course thatuses a powerful storyline to teach all theskills, vocabulary and grammar needed forstudents in work or pre-work.

All-in-one package—Student’s Book, Self-Study, Grammar reference and practicesections and Audio CD.*

*Separate self-study book for the Upper Intermediate level.

� Story-driven—motivating andstimulating for students

� Strong cross-cultural focus

� Flexible teaching for modular orsequential use

� Learner autonomy—self-study anddatabank sections

Pre-IntermediateStudent’s Book package 978 1 9027 4151 2Teacher’s Book 978 1 9027 4152 9IntermediateStudent’s Book package 978 1 9027 4174 1Teacher’s Book 978 1 9027 4148 2Upper IntermediateStudent’s Book withAudio CD 978 1 9027 4153 6

Self Study Workbook 978 1 9027 4183 3Teacher’s Book 978 1 9027 4154 3

ENGLISH FOR BUSINESS LIFEThe flexible business English course

Ian Badger and Pete Menzies

Level: Elementary to Upper IntermediateCEF Level: A2 – C1

English for Business Life is suitable for a widerange of training situations from in-companycourses in multinationals to colleges thattrain students for the workplace.

ElementaryCoursebook 978 0 4620 0755 7

Self-Study Book with Audio CD 978 0 4620 0756 4

Trainer’s Manual 978 0 4620 0757 1Class Audio CD (1) 978 0 4620 0758 8Pre-Intermediate

Coursebook 978 0 4620 0759 5


Trainer’s Manual 978 0 4620 0761 8Class Audio CDs (2) 978 0 4620 0762 5IntermediateCoursebook 978 0 4620 0763 2


Trainer’s Manual 978 0 4620 0765 6Class Audio CDs (2) 978 0 4620 0766 3Upper IntermediateCoursebook 978 0 4620 0767 0


Trainer’s Manual 978 0 4620 0769 4Class Audio CD(s) (2) 978 0 4620 0770 0

Flexible study hoursThe hours of study youcan achieve depends onwhich track you choose—Fast, Standard orComprehensive.

Join the Business English Clubat www.summertown.co.uk formultilingual wordlists andother teacher resources.

� Large number of short units withcustomisable sections

� Glossary of key business-relatedterms in the Course Book and Self-Study Guide

� Self-Study Guide to support theCourse Book or as a stand-aloneresource

� Comprehensive grammar syllabussupported by Language Notes andBusiness Grammar Guide

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FEATURES

For table of contents and sample pages visit elt.heinle.com/doubledealing

For table of contents and sample pages visit elt.heinle.com/business

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PreliminaryStudent’s Book 978 1 9027 4180 2Workbook without Key 978 1 9027 4193 2Workbook with Key 978 1 9059 9203 4Teacher’s Book with Class Audio CDs 978 1 9027 4194 9Class Audio CDs 978 1 9059 9200 3VantageStudent’s Book 978 1 9027 4187 1Workbook without Key 978 1 9027 4195 6Workbook with Key 978 1 9059 9204 1Teacher’s Book with Class Audio CDs 978 1 9027 4190 1Class Audio CDs 978 1 9059 9201 0HigherStudent’s Book 978 1 9027 4188 8Workbook without Key 978 1 9027 4196 3Workbook with Key 978 1 9059 9205 8Teacher’s Book with Class Audio CD 978 1 9027 4197 0Class Audio CD 978 1 9059 9202 7

SUCCESS WITH BECThe multi-level course for students preparing for theBusiness English Certificates exams.

Rolf Cook, Mara Pedretti, Helen Stephenson, John Hughes, Paul Dummett with Colin Benn

Level: Preliminary to Higher • CEF Level: B1 – C1

BEC (Business English Certificate) is a business qualification thatdemonstrates an ability to use English in professional contexts. As a University of Cambridge ESOL examination it is officiallyrecognised by educational and professional organisations aroundthe world.

Success with BEC provides complete preparation for the BECexams, but is also an ideal focus for in-company training coursesand for business people and students wishing to improve theirEnglish and job prospects. The course covers the three levels ofthe exam: BEC Preliminary, BEC Vantage and BEC Higher.

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For all table of contents and sample pagesvisit elt.heinle.com/successwithbec

Each module is divided into:

� Business Topic lessons which teach vocabulary from BECtopic areas

� Business Skills lessons which focus on essentialcommunication skills

� Exam Spotlight lessons which present information aboutthe exam, develop exam skills and provide exam practice

Diagnostic Tests for each level are also available on thewebsite elt.heinle.com/successwithbec

Ideal for BEC examination candidates: Complete exampreparation

In-work students: Business topics, business skills and thelanguage students need to get on in business

Pre-work students: Teacher’s Book contains suggestions foradapting activities and photocopiables for this type of learner

SUCCESS WITH BECTEACHER’S COMPANIONThe Teacher’s Companion offers additionalresources for teachers across all three levelsof the exam, Preliminary, Vantage andHigher.

Includes:

� Checklists for each exam with tips onexam skills

� Additional listening material includingexamples from the speaking test

� Additional grammar exercises andgrammar-based communication activities

� Communication activities to practiseeach of the four skills areas

� Diagnostic tests for each level of theexam, with answer keys

� Student’s Book answer keys for each level

The book comes with a CD-ROM whichcontains the listening material as well asPDFs of the:

— Communication activities

— Diagnostic tests with answer keys

— Student’s Book answer keys

FEATURES

Join the Business English Club atwww.summertown.co.uk for multilingualwordlists and other teacher resources.

Success with BECTeacher’s Companion 978 1 111 35426 8

from Success with BEC Higher

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For table of contents and sample pages visit elt.heinle.com/cambridgebec

PASS CAMBRIDGE BECIan Wood, Anne Williams, Louise Pile, Russell Whitehead, Michael Black, Colin Benn, Paul Dummett & Paul Sanderson

Level: Preliminary to Higher • CEF Level: B1 – C1

Pass Cambridge BEC is a practical course for students who wish togain a recognised business English qualification. Focusing onrelevant international business situations, the course has beenstructured to provide students with a thorough preparation forthe Business English Certificates (BEC).

SKILLS FOR BUSINESSENGLISHIdeal preparation and practice material for BEC Preliminary,Vantage and Higher exams

David Kerridge, Bill Mascull, Anne Dwyer

Preliminary to Higher • CEF Level: B1 – C1

Each level of Skills for Business English comprises a Student Book,Teacher’s Guide and Audio CD. The Student Book at each level isdivided into 12 units, focusing on the main functional areas ofBusiness English as covered in the Cambridge ESOL BusinessEnglish Certificate (BEC) exams.

The Teacher’s Guide for each level provides comprehensive usagenotes for teachers, an answer key for all exercises, extensionactivities for each unit, a full transcript of the cassette, plus anexample of the relevant BEC exam paper.

The recorded material for each level contains all the listeningpassages for the Student Book, plus the listening element of thesample BEC exam paper.

� Wide variety of relevant, work-related situations

� Exam tests to consolidate and review

� Essential tips for exam success

� Opportunities for self-study

Self-Study Practice Tests with Answer Key and Audio CDcan also be used with Success with BEC

� Three complete practice tests

� Sample Cambridge ESOL answer sheets

� Advice on how to approach every task in the exam

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Pass Cambridge BEC PreliminaryStudent’s Book 978 1 9027 4125 3Workbook with Key 978 1 9027 4129 1Teacher’s Book 978 1 9027 4126 0Class Audio CDs 978 1 9027 4128 4

Self-Study Practice Testswith Audio CD 978 1 9027 4140 6

Progress to VantageStudent’s Book 978 1 9027 4143 7Workbook with Key 978 1 9027 4147 5Teacher’s Book 978 1 9027 4144 4Class Audio CD 978 1 9027 4146 8Pass Cambridge BEC VantageStudent’s Book 978 1 9027 4130 7Workbook with Key 978 1 9027 4134 5Teacher’s Book 978 1 9027 4131 4Class Audio CDs 978 1 9027 4133 8


Pass Cambridge BEC HigherStudent’s Book 978 1 9027 4135 2Workbook with Key 978 1 9027 4139 0Teacher’s Book 978 1 9027 4136 9Class Audio CD 978 1 9027 4138 3


Skills for Business English 1Student’s Book 978 1 90078340 8Teacher’s Guide 978 1 90078341 5Audio CD 978 1 90078351 4Skills for Business English 2Student’s Book 978 1 90078343 9Teacher’s Guide 978 1 90078344 6Audio CD 978 1 90078352 1Skills for Business English 3Student’s Book 978 1 90078346 0Teacher’s Guide 978 1 90078347 7Audio CD 978 1 90078353 8

Join the Business English Clubat www.summertown.co.uk formultilingual wordlists andother teacher resources.

SUCCESS WITH BULATSBusiness Language Testing Service

Nick Brieger and Jeremy Comfort

Level: Elementary to Advanced • CEF Level: A2 – C1

This test preparation material for Cambridge ESOL’s BULATS provides threecomplete practice tests for the BULATS Standard Test.

� 3 complete BULATS practice tests for Language Knowledge and Listening

� Tips on how to approach the test

� Answer sheets

� Multilingual version of instructions available on the website

SUCCESS WITH BULATS CD-ROMSummertown’s aid to BULATS is a computer-based language testing system. It prepares students for the actual BULATS test by familiarising them with theformat. The program can be used by students to benchmark their progress aspart of a course or by companies to assess the language abilities of current orfuture employees. For a free trial visit www.summertowndigital.co.uk

ACHIEVE BULATSEnglish for International Business

Russell Whitehead and Mark Harrison

Level: Elementary to Advanced • CEF Level: A2 – C1

Helps BULATS candidates achieve their best score in the test as well asexpanding their knowledge about the business environment.

� Covers all the task types of the BULATS Standard Test

� Comprehensive preparation exercises

� Three complete practice tests

� Writing and Speaking Test sections

� Answer Keys

� Includes 2 audio CDs

Success with BULATSStudent’s Book with Answer Key and Audio CD 978 1 9027 4169 7Achieve BULATSStudent’s Book with Answer Key and Audio CD 978 0 4620 0783 0

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Success with ILEC 978 1 9027 4184 0

Absolute Legal English 978 1 905085 51 4

Areas of Law covered:

— Intellectual property

— Competition law

— Employment law

— Contract law

— Real property law

— Company law

— Environmental law

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ABSOLUTE LEGALENGLISHA practical and stimulating coursebook forinternational legal English

Helen Callanan and Lynda Edwards

Level: Intermediate to Advanced • CEF Level: B2 – C1

Absolute Legal English is a comprehensive course book forstudents of law and practising lawyers who wish to work in aninternational legal environment and need to extend theirlanguage skills.

It is written in an accessible style by authors who combineexperience in language teaching and legal authority. It isinformative and engaging and uses a variety of proven techniquesfrom the field of language teaching combined with anauthoritative knowledge of appropriate legal matters.

The coursebook consists of nine units which cover the main areas ofinternational law. Each unit gives practice in all four key languageskills and all skills work is closely related to real working practice.

Absolute Legal English is suitable for students preparing for theILEC exam, with additional exam-type tasks for each ILEC paperplus specific exam advice.

Absolute Legal English contains a glossary of additional usefulterms as well as all the audio transcripts, answer key and AudioCD, making it suitable for both class and self-study

SUCCESS WITH ILECInternational Legal English CertificateNick Brieger and Joanna Kosta


Success with ILEC provides both detailed information about andvital practice for the ILEC exam. The book and accompanyingaudio CDs will be invaluable for maximising exam results and areperfect for self-study.

� 4 complete ILEC practice tests and advice on how to approachthe exam

� Full answer key including model compositions for the Test ofWriting

� Audioscript for all the Tests of Listening content and a sampleTest of Speaking

� Language support sections for the Tests of Writing andSpeaking

For table of contents and sample units visit www.deltapublishing.co.uk.

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ABSOLUTE FINANCIAL ENGLISHJulie Pratten

Level: Intermediate to Advanced CEF Level: B2 – C1

Absolute Financial English is a coursebook for students following acourse of study in Financial English, written in particular forcandidates preparing for Cambridge ICFE.

It contains 10 units which provide over 60 hours of teachingmaterial. Each unit is divided into four sections with each sectioncovering one of the four skills; closely following the organizationof Cambridge ICFE.

Contents

For table of contents and sample units visit www.deltapublishing.co.uk

Absolute Financial English 978 1 90508528 6

ABOUT THE EXAM Introduction to the four ICFE papers/ Exam hints / Time Management

UNIT 1 INTRODUCTION TO ICFEACCOUNTING Standards / Accuracy of Accounts /History of Accounting

UNIT 2 THE FINANCIALENVIRONMENT FINANCIAL Institutions / Developments inAccountancy / CharteredAccountancy

UNIT 3 ACCOUNTING SYSTEMS Accounting Qualifications /Accounting Software / AccountingInterviews

UNIT 4 COMPANYPERFORMANCE Financial Statements / CompanyReporting / Disclosure

UNIT 5 AUDITING Basic Auditing / Principles /European and US system /Harmonization

UNIT 6 ETHICS Accounting Ethics / EthicalReporting Principles / Sarbanes-Oxley

UNIT 7 FRAUD Corporate Fraud / Changes inAccounting Law / ForensicAccounting

UNIT 8 BANKING Financial Reporting of CentralBanks / Banking Supervision / TheCredit Crunch

UNIT 9 INSURANCE Key Insurance terms / Principles ofInsurance Accounting / RegulatoryFramework of Insurance

UNIT 10 BANKRUPTCY Language of Bankruptcy / The Roleof Insolvency Practitioners / Debt

� Introductory unit which describes the ICFE exam indetail including an introduction to each paper.

� Includes a SKILLS focus and an EXAM focus in everysection of each unit, so both language and exam skillsare introduced and practiced in a stimulating andmethodical way.

� Provides extensive practice of the text types and tasksfeatured in the exam.

� Offers tips and hints to assist candidates with eachsection of the exam.

� Focuses on training, not testing.

� Absolute Financial English can be used successfully inclass and also for self-study.

� Absolute Financial English comes with an Audio CD andincludes a Language Bank of Useful Language, as well asall tape scripts and the answer key.

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ACHIEVE TOEIC®

and ACHIEVE TOEIC® BRIDGEIntermediate to Advanced • CEF B1 – C2

Achieve TOEIC® is designed for higher-level studentsplanning to take the TOEIC® test. It features authenticpractice tests as well as giving strategies for preparingfor the test.

Achieve TOEIC® Bridge is ideal for lower-level studentswho want to take the TOEIC® Bridge test and need extrapreparation materials.

Each book includes:

� An overview and explanation of the contents of theTOEIC® and TOEIC® Bridge tests

� 3 Mini-tests to diagnose and review problem areas

� 2 full-length practice tests

� Strategies for preparing for each section of the testincluding study tips, examples and authenticexercises

� Audio CD

� Vocabulary and grammar review sections

� Answer key and audio script

COMPLETE GUIDE TO THE TOEIC® TEST Third Edition

Bruce Rogers

Level: Intermediate to Advanced • CEF Level B1 – C2

This fully revised edition of the Complete Guide to theTOEIC® Test provides learners with a clearly organised,step-by-step programme for maximising their test scoresand remains one of the most comprehensive and up-to-date guides to the TOEIC® test available.

Each lesson covers the seven parts of the TOEIC® Testand includes:

� ‘Format’, ‘Tactics’, ‘Preview Test’, ‘Testing’, ‘Skills-Building Exercises’, and a ‘Review Test’

� ‘Listening Comprehension’ and ‘Reading’ sections

� A ‘Q&A’ section provides background information onthe test

� ‘Eight Keys to Higher Scores’ suggest ways to preparefor the exam and gives overall strategies for takingthe TOEIC® Test

� Two complete practice tests

� An audio programme using a wide variety of accents,plus audio script and answer key

Student Book 978 1 42400296 2Student Book + Audio CD + AnswerKey Pack 978 1 42409945 0

Audio CDs (5) 978 1 42400377 8

Achieve TOEIC® Student’s Book 978 046200445 7Achieve TOEIC® Bridge Student’sBook 978 046200446 4

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TALKING BUSINESS IN CLASSSpeaking activities for professional students

Chris Sion

Talking Business in Class provides teachers with a wealthof activities and suggestions for student-centredconversation classes. It is designed for use with students:

� Who need conversation as part of an ESP course

� Who want to talk about their occupation and work-related issues

� Who want general conversation practice tosupplement their professional conversation skills

There are more than 50 stimulating activities in thebook, divided into the following sections:

� The World of Work

� Me and My Job

� Bridging the Gap

� The Business of Thinking

� Presentations

THE BUSINESS ENGLISHTEACHERProfessional principles and practical procedures

Debbie Barton, Jennifer Burkart and Caireen Sever

The Business English Teacher is a book not only for teacherswho are thinking of making a career move into the field ofbusiness English teaching but also for those who wouldlike to increase their skills and develop their potential.

The Business English Teacher contains three distinctiveparts which focus in turn on theory, practice anddevelopment:

Part A

What is a business English teacher? The answer involvesa reassuring yet challenging mix of general and specificteaching skills, where the focus is always on the learners’needs. The authors look into who you teach, what youteach, where you teach and, above all, how you teach.

Part B

A bank of activities covering all the stages of asuccessful business English course from the verybeginning, investigating and practising the languageneeded for business skills and the language skills neededfor business. The sections cover telephoning andsocialising, emailing and negotiating, meetings andpresentations—not forgetting aspects of grammar,vocabulary and phonology.

Part C

A reflection on one’s current degree of success, withstrategies for further development, both as an Englishteacher in general and a business English teacher inparticular—in other words, as an all-round professional.

Talking Business in Class 978 1 90078364 4

The Business English Teacher 978 1 905085 34 7

Delta Teacher Development Series is a pioneeringnew series of books for English Language Teachers. Formore information on this and other titles in the series

visit: http://www.deltapublishing.co.uk/titles/methodology/delta-teacher-development-series

Professional Perspectives is a series of practicalmethodology books designed to provide the teacher ofEnglish with fresh insights, innovative ideas and originalclassroom materials. For more information on this and

other titles in the series visit:http://www.deltapublishing.co.uk/titles/methodology

/professional-perspectives

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ENGLISH FOR CABIN CREWA course that gives cabin crew the language theyneed to communicate effectively in English whencarrying out their pre- and in-flight responsibilities

Terence Gerighty

Level: Intermediate • CEF Level: B1 – B2

English for Cabin Crew is an essential course for those preparingfor a career as a cabin crew member. It is equally suitable forthose already working in the industry who need to improve theircommunication skills when carrying out their pre and in-flightresponsibilities.

Student’s Book with Audio MP3 CD 978 0 4620 9873 9Class Audio CD 978 0 4620 9875 3

For table of contents and sample pages visitelt.heinle.com/cabincrew

� English for Cabin Crew is a comprehensive coursedesigned to:

— Improve fluency and pronunciation

— Build key vocabulary and expressions

— Develop listening skills

� Ideal for self-study or for one-to-one or group teaching.

� The student’s book is organised into three sections:

— Units 1-10 follow the routine stages of any flight

— Case Studies present real incidents involvingpassenger experiences and the actions of cabin crew

— Self Study provides additional practice exercises forindependent study

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For sample pages and wordlists visitelt.heinle.com/energyenglish

Course Book with Audio MP3 CD 978 0 4620 9877 7Teacher’s Book 978 0 4620 9878 4Class Audio CD 978 0 4620 9879 1

The Student’s Book is organisedinto:

� 24 topic units covering each partof the gas and electricity supplychain

� 12 communication skills unitswhich develop fluency incommon work situations (e.g.presenting yourself and yourcompany, writing emails, formalmeetings)

� Grammar section with practiceexercises

Pre-course tests available todownload from:elt.heinle.com/energyenglish

FEATURES

ENERGY ENGLISHFor the gas and electricity industries

Paul Dummett


Energy English is an essential resource for professionals working inthe gas and electricity industries who need to use English in theirwork. It is also suitable for those preparing for a career in theenergy sector.

Energy English is a comprehensive course designed to:

— Teach key industry vocabulary

— Improve fluency

— Develop listening skills

— Review key grammar points

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PROFESSIONAL ENGLISHSERIESLevel: Intermediate • CEF Level: B1 – B2

The five-volume series is designed for both pre-work students andthose already working. Learners will find a variety of practiceopportunities in problem-solving, critical thinking andprofessional communication.

Each title offers:

� Integrated four-skills approach

� Two-page lessons

� Grammar Reference

� International English audio programme

� Comprehensive Teacher’s Resource Book with photocopiable material

Also see pages 10 and 11.

ENGLISH FORPROFESSIONALSUCCESSHector Sánchez, Eric Tejada, Norma González, Arturo Frías, Isa Tirado, David Ramos

For university students who want touse English for internationalcommunication in professionalcontexts such as:

— Professional development

— Job-hunting

— Relocating

— On-the-job skills

— Language of the workplace

ENGLISH FORBUSINESSJosephine O’Brien

Provides pre-work students with thelanguage and life skills necessary topursue business-related careergoals. Topics include:

— Job-hunting

— Interview techniques

— Language of sales, marketing andfinance

— Corporate culture

ENGLISH FORHUMANITIESKristin Johannsen

Designed for university studentsspecialising in liberal artsprogrammes or studying for adegree in the social sciences.Integrated skills to practice Englishlanguage in these areas:

— Philosophy

— Language

— Arts

— History

— Social Science

ENGLISH FORHEALTH SCIENCESMartin Milner

Written for university students whowant to use their English forinternational communication inHealth Sciences fields. Students canpractise English language skills inthese job-related scenarios:

— Diagnosing

— Patient treatment

— Critical patient care

— Rehabilitation and long-termtreatment

— Patient referrals

ENGLISH FORSCIENCE ANDENGINEERINGIvor Williams

An integrated skills book providingpractice for university students andprofessionals specialising andworking in the fields of exactscience or engineering. Englishlanguage skills can be practiced inthese job-related scenarios:

— Research and development

— Design and testing

— Construction and manufacturingproduction

— Quality control and inspection,operation and maintenance

— Management

English for Professional SuccessStudent’s Book withAudio CD 978 1 4130 2087 8

Teacher’s Resource Book 978 1 4240 0007 4English For BusinessStudent’s Book withAudio CD 978 1 4130 2088 5

Teacher’s Resource Book 978 1 4240 0011 1English for HumanitiesStudent’s Book withAudio CD 978 1 4130 2090 8

Teacher’s Resource Book 978 1 4240 0012 8English for Science and EngineeringStudent’s Book withAudio CD 978 1 4130 2091 5

Teacher’s Book 978 1 4240 0013 5

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FINANCIAL ENGLISHWith Mini-Dictionary of Finance

Ian MacKenzie

Level: Intermediate to Upper IntermediateCEF Level: B1 – B2

This book is ideal for students preparing for a career infinance or for those already working who wish toimprove their financial English.

Topics include:

� Talking Figures

� Accounting Basics

� Company Finance

� World Economic Issues

— Trade

— Money and Banking

MANAGEMENT ANDMARKETINGWith Mini-Dictionary of 1000 common words

Ian MacKenzie

Level: Intermediate to Upper Intermediate CEF Level: B1 – B2

This book is ideal for students who need to be able tounderstand and effectively communicate managementand marketing concepts. It focuses on essential languageand terminology.

Suitable for class or self-study it provides 70 lessons ofextensive reading and vocabulary practice.

TECHNICAL ENGLISHVocabulary and Grammar

Nick Brieger & Alison Pohl


A reference and practice book for class or self-study.Divided into vocabulary and grammar topic sections.

� 30 vocabulary topic units cover key technicalvocabulary drawn from professional activities andcompany profiles

� 20 grammar topic units review core grammar uses intechnical contexts

� Grammar glossary explaining key grammatical terms

� Vocabulary glossary of 1,500 key technical termswith multilingual list of the website

� Answer key

Financial English 978 1 8993 9600 9

Management and Marketing 978 1 8993 9680 1

Technical English 978 1 9027 4176 5

BANKING ENGLISHJulie Pratten

Level: Pre-Intermediate to Advanced • CEF: B1 – C1

Banking English provides comprehensive coverage of thelanguage and vocabulary needed to operate in today’sfinancial world.

It consists of 9 units providing language practice in awide range of related banking and finance topics e.g. theBanking Environment, International Trade Operations,Foreign Exchange and Money Markets, Stock Exchangeand Capital Markets.

It provides challenging activities designed for use inclass or by students working on their own.

The full Answer Key to all activities is provided at theback of the book, as well as an extensive glossary, whichexplains the meaning of over 200 language terms.

Banking English 978 1 90078321 7

Also see pages 10 and 11.

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50 WAYS SERIESLevel: Intermediate to Upper Intermediate • CEF Level: B1 – C1

The 50 ways to improve your… series provides a range of instantways to improve your communications skills in business. Suitablefor business people, language teachers, and trainers who wish toimprove their communication skill competence through flexibleand practical activities and thus ensure more successful businessoutcomes.

50 ways to improve your

INTERCULTURAL SKILLSBob Dignen with James Chamberlain

This innovative title applies the theory of intercultural studies tothe practice of communicating in English in a business andprofessional context.

This title comes from an EFL tradition and blends:

� An understanding of culture

� An understanding of communication across cultures

� Focus on traditional situations but with greater sensitivity tocultural/personal context

� Examination of new areas such as team and leadership tobroaden beyond traditional EFL scope

Packaged with an Audio CD.


TELEPHONING ANDTELECONFERENCING SKILLSKen Taylor

With the advent of sophisticated digital telephony technologiesand the pressure on business people not to travel unnecessarilyfor environmental reasons, the importance of one-to-one phonecalls and teleconferencing takes on a new dimension. This bookprovides a range of useful tips and tasks to help business peoplewhose first language is not English prepare for that all-importantphone call or teleconference meeting.

Packaged with an Audio CD containing extensive listeningpractice.

50 ways series50 ways to improve your Business English 978 1 9027 41 82 650 ways to improve your Presentation Skills 978 1 9027 41 86 450 ways to improve your Business Skills using the Internet 978 1 9027 41 89 550 ways to improve your Telephoning and Teleconferencing Skills 978 1 9059 92 06 550 ways to improve your Intercultural Skills 978 1 9027 41 85 7

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BUSINESS ENGLISH USING THE INTERNETEric Baber

The aim of this book is to develop specific Englishlanguage skills frequently used online such as:

� Reading and writing emails

� Understanding websites

� Taking part in online conferences and discussions

Also to introduce ways to use the Internet to continueimproving English via news websites, podcasts toimprove listening or setting up e-learning exchanges topractise speaking English with a native speaker, online.


PRESENTATION SKILLS INENGLISHBob Dignen

This title will support those presenting internationallydevelop their language skills and presentation style to be effective with a wide range of audiences. The bookcovers essential areas such as:

� Preparing, structuring and closing presentations

� Cross-cultural communication

� Why to present benefits not objectives

� Building rapport with your audience

� 10 ways to influence internationally

� The value of improvisation

and finishes with detailed advice on question handling.


BUSINESS ENGLISHKen Taylor

Provides instant ways to improve readers’ businessEnglish skills. The 50 ‘tips’ in this book include:

� Networking

� Socialising

� Presentations

� Telephoning

� Meetings

Containing a mixture of learning activities, thedifferent learning styles allow students to concentrateon specific areas which work best for them.

For table of contents and sample pages visit elt.heinle.com/50ways

Presenting in EnglishText 978 1 8993 9630 6Audio CD 978 1 1110 6795 3The Working WeekText 978 1 8993 9685 6Teacher’s Notes 978 1 4130 1858 5Cassette 978 1 8993 9650 4Basic Telephone TrainingText 978 0 9067 1742 4English for TelephoningCD-ROM 978 1 9007 8382 8*Network licences are available

PRESENTING IN ENGLISHHow to give successful presentations

Mark Powell

Level: Intermediate to Upper Intermediate CEF Level: B1 – C1

Presenting in English combines all the skills, language andtechniques needed to present with confidence.

� Real language of professional presenters

� Comprehensive range of public speaking tasks

� Techniques for handling an audience

� Attention to the structure and detail of rhetoricallanguage

THE WORKING WEEKSpoken business English with a lexical approach

Anne Watson-Delestrée, Jimmie Hill


Based on a lexical/grammatical syllabus it teaches thevocabulary and language with emphasis oncommunication—speaking, listening and problemsolving—needed during the working week.

BASIC TELEPHONE TRAININGAnne Watson-Delestrée

Level: Elementary • CEF Level: A1 – A2

This unique short course of book and audio materialsharpens students’ telephone skills.

ENGLISH FOR TELEPHONINGJohanna Stirling

Level: Pre-Intermediate to Intermediate • CEF Level: B1 – B2

English for Telephoning is an interactiveCD-ROM, aimed at workingprofessionals with an intermediatelevel of English. It is designed to helpbuild learners’ skills and thereby givethem the confidence to makeeffective telephone calls in English.

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DELTA BUSINESSCOMMUNICATIONSKILLSLevel: Pre-Intermediate to Intermediate • CEF Level: B1 – B2

The Delta Business Communication Skills series is designed to help learners atpre-intermediate and intermediate level to master the key communicationskills required in international business English today.

Each book in the series is designed for classroom use, but is also suitable forself-study.

BUSINESS ENGLISHLANGUAGEPRACTICEGrammar and Vocabulary

Susan Lowe, Louise Pile

Business English Language Practiceaims to help learners of BusinessEnglish develop the grammar andvocabulary needed to participate inbusiness effectively. The book canbe used to support the rest of theDelta Business Communication Skillsseries, building on topics coveredthere, or can be used independentlyfor grammar and vocabularypractice.

Business English Language Practice isdivided into a Practice section and aReference section for bothvocabulary and grammar. Withineach, there are 12 vocabulary topicsand 12 grammar topics.

It opens with a Needs Analysis,encouraging students to considerwhat they need to focus on in orderto get the most out of the book andtheir learning.

The book features a LearningJournal, providing the opportunityto reflect on and personalise what isstudied in the book, and containsthe full Answer Key, enablingstudents to work alone or with ateacher.

For table of contents and sample units visit www.deltapublishing.co.uk

Business English Language Practice 978 1 90508529 3Meetings 978 1 90508518 7Presenting 978 1 90078395 8Negotiating 978 1 90508513 2Telephoning 978 1 90078379 8Emailing 978 1 90078381 1Socialising 978 1 90078394 1

NEWEach book contains:

� A needs analysis to help learners to think about their strengths andweaknesses in English and to identify and prioritise their learningneeds

� A learning journal to help students monitor their learning duringthe course

� A review to help consolidate the language work students have donein each unit

� A reference section listing the vocabulary and useful phrasescovered in each unit

� A resources section containing a range of photocopiable material

� An answer key, including suggested answers, and transcripts

� Audio CD

FEATURES

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MEETINGSDavid King

Everyone has to attend meetings aspart of everyday business life—andmany of these meetings areconducted in English.

Meetings aims to help learners ofBusiness English develop the skillsand language needed to participatein meetings where English is themedium of communication,whether listening to otherparticipants, making points oracting as chair.

The book practises language andskills in the following areas:

� Opening a meeting

� Presenting information

� Problem-solving

� Explaining and clarifying

� Agreeing and disagreeing

� Summarising and closing

PRESENTINGSusan Lowe, Louise Pile

At some time or other most of ushave to make a presentation ofsome sort. Speaking to an audiencecan be a very challengingexperience in one’s own language,let alone in a foreign one.

Presenting addresses both the skillsand the language required for givingeffective presentations.

The six units cover:

� The first few minutes

� Using equipment

� Organising what you want tosay

� Maintaining interest

� Dealing with problems andquestions

� Summarising and concluding

NEGOTIATINGSusan Lowe, Louise Pile

Being able to negotiate well isimportant in a wide range ofbusiness situations, from agreeingdelivery terms with a supplier todiscussing working conditions withyour boss.

Negotiating focuses on the skills andlanguage students need to be ableto negotiate confidently andeffectively in both formal andinformal business situations.

The units cover:

� Preparing to negotiate

� Opening the negotiation

� Making and reacting toproposals

� Reaching agreement

� Involving others

� Concluding the deal

TELEPHONINGSusan Lowe

Telephoning works with the skillsand language required to conductsuccessful phone calls in English.

The units cover:

� Focus on listening

� Making calls

� Receiving calls

� Receiving and leaving messages

� Dealing with problems

� Conference calls

E-MAILINGLouise Pile

E-mailing aims to develop both theskills and language needed to writeeffective business emails in English.

The units cover:

� Getting started

� Structuring your message

� Being clear and concise

� Choosing the right level offormality

� Getting the tone right

� Checking before you send

SOCIALISINGDavid King

Socialising helps learners of businessEnglish to develop the skills andlanguage needed to establish andbuild effective social relationshipswith present and future businesspartners.

The book practises language andskills in the following areas:

� Opening a conversation

� Making conversation

� Building rapport

� Entertaining

� Making arrangements

� Leave-taking

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THE LANGUAGE OF MEETINGSMalcolm Goodale

Level: Intermediate to Upper IntermediateCEF Level: B1 – C1

This book presents and teaches all the language neededto participate effectively in meetings. Ideal for self-studyor class use, each flexible unit gives students theopportunity to practise what they have learnt whiledrawing on personal experience.

BUILD YOUR BUSINESSVOCABULARYJohn Flower


Build Your Business Vocabulary contains gradedvocabulary exercises in a wide variety of businessscenarios. An ideal complement to business Englishcourses and can be used in class or for self-study.

BUILD YOUR BUSINESSGRAMMARTim Bowen


This book covers a carefully selected business syllabus.The emphasis is on grammar practice in natural,functional contexts. Build Your Business Grammar offersuseful vocabulary and exercises. Ideal for self-study orclass use.

The Language of Meetings 978 0 9067 1746 2Build Your Business Vocabulary 978 0 9067 1787 5Build Your Business Grammar 978 1 8993 9645 0Business Language Practice 978 0 9067 1754 7English for IT and the Internet 978 1 8448 0527 3English for Business 978 1 8448 0528 0

BUSINESS LANGUAGEPRACTICEJohn Morrison Milne


Designed as a business English workbook offeringextensive practice in the key areas of business grammar,vocabulary, speaking, reading and writing. This book canbe used with business courses, in the classroom or forself-study.

ENGLISH FOR I.T. AND THEINTERNETLesley Gourlay, Paul Hullock


A practical reference book including:

� The most commonly-used terms in IT

� Language focus on pronunciation and usage

� Dialogues illustrating typical conversations betweenhelpdesk operators and other IT professionals

� List of common abbreviations used in email

Not available for sale in Poland

ENGLISH FOR BUSINESSBarbara Campbell

Level: Intermediate • CEF Level: B1 – C1

General business reference book covering:

� Useful phrases for presentations, negotiations,telephoning and letter writing

� Tips on language usage and cultural differences

� Help for preparing for presentations, negotiationsand interviews

� Sample letters and emails

Not available for sale in Poland or Italy

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The Business Skills SeriesNegotiations 978 1 9027 4124 6Meetings 978 1 9027 4115 4Writing Skills 978 1 9027 4117 8Presentations 978 1 9027 4116 1

NEGOTIATIONSPhases of Negotiation

• Stages—prepare, discuss, prose,bargain, settle and conclude

• Develop the language used in eachphase

Approach

• Examine body language, rapportand cultural differences

• Diplomatic language

• Handling problems and objections

Evaluation

• Prepare for negotiation

Checklist

• Assess your performance

MEETINGSPreparing for a meeting

• Reasons

• Planning

At the meeting

• Introduction

• Contribution

• Chairing

• Participation

• Inter-cultural

• Formal

After the meeting

• Follow up

• Review and evaluation

WRITING SKILLSPreparing to write

• Who, why, what, how?

• Writing process

— Functions

— Cohesion

— Clarity, Style and Tone

— Structure

— Pronunciation

— British and American Spellings

— Common Problems

— Sample Business Letters

PRESENTATIONSPreparing the Presentation

• Purpose, People, Place

• Presenting yourself: voice, bodylanguage

• Timing

• Visuals

• Content

• Structure

Putting it into Words

• Main message

• Beginning, middle, end

Evaluating the Presentation

• Before

• During

• After

THE BUSINESS SKILLS SERIESAnne Laws

Level: Upper Intermediate • CEF Level B2 – C1

The Business Skills Series uses diagrammatical illustrations and a systematicalapproach to business situations to provide essential reference for self-study andteaching.

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SUMMERTOWN READERSFictional readers to complement business courses orto enjoy as standalone extended reading materials.

Level: Pre-Intermediate to Advanced • CEF Level: A2 – C1

Summertown Readers are aimed at young adults/adults studyingbusiness English or using English at work. The storylines offerintrigue, murder and mystery to capture the reader andencourage reading for pleasure.

� Each reader is supported by an audio MP3 CD and comes witha unit glossary

� Activities are on the website

ROOM SERVICEPre-Intermediate

James Schofield

This is a collection of short stories of experiences when staying ina hotel. Adventure, disaster, funny and frightening.

SUPERSTARPre-Intermediate

Doug Campbell

John decides to give up his office job for something moreexciting—managing a pop band!

MEET ME IN BRAZIL Pre-Intermediate

Julie Woodward

It’s a case of mistaken identity when businessman Mike Carrington travels to Brazil on business.

Pre-IntermediateMeet me in Brazil 978 0 4620 9880 7Room Service 978 1 9059 9208 9Superstar 978 0 4620 9876 0IntermediateThe Top Floor 978 0 4620 9882 1Peril in Venice 978 1 9027 4191 8Double Trouble 978 0 4620 9881 4Upper IntermediateSink or Swim 978 0 4620 9884 5Awayday 978 0 4620 9883 8Ekaterina 978 1 9027 4192 5

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For a full synopsis of each story and a sample of the audio filevisit elt.heinle.com/summertownreaders

PERIL IN VENICEIntermediate

James Schofield

An exclusive Wellness Centre near Venice is the holidaydestination for an exhausted young executive. But is it as itshould be?

DOUBLE TROUBLEIntermediate

James Schofield

Identical twins whose lives couldn’t be more different findthemselves trading places.

THE TOP FLOORIntermediate

David Evans

A chilling mystery unravels when Maha’s boss disappears on abusiness trip and she hears noises coming from the supposedlyempty neighbouring office.

EKATERINAUpper Intermediate

James Schofield

“My name is Ekaterina. I am eleven years old. I am dead.” Who isshe? What does it mean? This mysterious message continuouslyappears on the website of a mining company.

SINK OR SWIMUpper Intermediate

Andy Cowle

Unfairly sacked by an unpleasant boss he lost his savings, hishouse and almost his wife. What will the outcome be when Eddiecomes face-to-face with his old boss?

AWAYDAY Intermediate

Chris Faram

An office ‘awayday’ tests more than the moral and physicalstrength of friends Charlie, Driller and Beano.

COLLINS COBUILDBUSINESS VOCABULARYIN PRACTICESecond Edition

Level: Intermediate to AdvancedCEF Level: B1 – C2

The second edition of the Collins COBUILDBusiness Vocabulary in Practice equips learnerswith the language they need for the world ofbusiness in the 21st century.

The text has been illustrated with thousands of examples of real English from the Bank ofEnglish to help students write, speak andunderstand business English better. It features a user-friendly format, together with aMaterials Bank containing hundreds ofadditional exercises.

Paperback 978 0 0071 9023 2

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2011 Business & ESP Catalogue