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Lotteries & Gambling Authority Malta
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Form LGA/51/2011-13
System DocumentationName of Applicant Submitting this form Date
DD MM YY
Remote Gaming Class Platform
• PleasecompleteinBlockCapitalsandinblackinkandreturnthiscompletedformtotheLotteriesandGamingAuthority(the‘Authority’)
• AllDocumentsmustbecompletedinEnglish
• DocumentsprovidedinotherlanguagesmusthaveasignedEnglishtranslationattachedtheretoandcertifiedthatitisatruecopyandtranslationofanyoriginalsubmitted
• UseN/Ainresponsetoanyquestionwhichisnotapplicable
• Ifthereisnotenoughspaceonthisformforanyparticularanswerkindlyattachasheetherto.Writethesectionnumberatthetopofthesheetandyoursignature
• TheAuthorityreservestherighttorequestadditionalinformation
• IfthereareanychangesintheinformationprovidedinthisApplicationForm,itistheApplicant’sresponsibilitytoadvisetheAuthorityimmediately.Failuretodosocouldresultinsuspensionorrevocationoftherelevantlicence/authorisation
• AllAuthorityformsattachedhavetobeoriginal
• AllAgreementsattachedshouldbecertifiedtruecopies
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1 Personal Information & Business Plan
1.1 Application for a Remote Gaming Licence (Form LGA/51/2004-1)
1.2 Shareholder, Directors, CEO and Ultimate Beneficiary Owners information
1.2.1 Foreachqualifyingshareholderwith5%ormoreinterest,orDirector,CEOorUBO:
1.2.1.1 PersonalDeclarationForm(Form LGA/51/2004-2)
1.2.1.2 Copyofpassport
1.2.1.3 Originalbirthcertificate
1.2.1.4 Policeconductcertificate
1.2.1.5 Bankreference
1.2.1.6 Passportsizephoto
1.2.1.7 Statement of affairs
1.2.1.8 Bookmakerlicenceifissuedinothercountries
1.2.2 InthecaseofUBO’stheFiduciaryAgreementbetweenthetrusteeandtheUBOisrequired
*Reference Notes
*ReferencerefersstrictlytotheDocumentNumber,PageNumberandParagraphNumber
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1.3 Business Plan
1.3.1 TheBusinessPlanshouldinclude:
1.3.2 OverviewofBusinessandObjectivesofOperation
1.3.3 Proposedcompanystructureincludinghumanresourcestobeemployed
1.3.4 Natureofgamestobeoffered
1.3.5 Technologiestobeused
1.3.6 Overviewofapplicationsoftware
1.3.7 Threeyearforecast,including:
1.3.7.1 Marketingandsalesplan
1.3.7.2 Forecaststatementofcomprehensiveincomeandaforecaststatementoffinancialposition
1.3.7.3 Forecaststatementofcashflows
1.3.7.4 Financingplan
Reference Notes
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2 Operations
2.1 Statutory Documentation
2.1.1 AnEEAcountryCompanyRegistrationCertificate
2.1.2 Memorandum&ArticlesofAssociation:
2.1.2.1 Thecompany'smainobjectsincludedinthememorandum&articlesofassociationshouldbetheoperation of remote gaming
2.1.2.2 Thepaid-upissuedsharecapitalstatedinthememorandum&articlesofassociationshouldbe€100,000foraClass1,Class1on4,Class2,andaClass2on4and€40,000foraClass3,Class3on4,andaClass4
2.1.3 BusinessEntityForm:
2.1.3.1 FundsManagement
2.1.3.2 NameofCommercialBankers
2.1.3.3 OperatingAccountNumbers
2.1.3.4 Players'AccountNumbers
2.1.4 Declaration from an EEA Licensed Credit Institution Declaration with respect Players' FundsAccounts:
2.1.4.1 Adeclarationbythecredit institutionholdingtheplayers' fundsaccountsstatingthat itwillnotattempttoenforceorexecute,anycharge,write-off,set-offorotherclaimagainstaclients'account
Reference Notes
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2.1.4.2 Adeclarationbythecredit institutionholdingtheplayers' fundsaccountsstatingthat itwillnotcombinetheaccountwithanyotheraccountinrespectofanydebtowedtoitbytheLicensee
2.1.4.3 Adeclarationbythecreditinstitutionholdingtheplayers'fundsaccountsstatingthatitshallcreditanyinterestpayableonaclients'account,onlytothataccount
2.1.4.4 Anauthorisationbythecreditfinancialinstitutionbywhichaplayers'accountisheldtodiscloseanyinformationasmayberequestedbytheAuthorityinrespectofaplayers'account
2.2 Company Policies
2.2.1 InformationSecurityPolicy:
2.2.1.1 TheobjectivesoftheInformationSecurityPolicyshould includethe integrity,confidentialityandavailabilityoftheinformation
2.2.1.2 TheInformationSecurityPolicyshouldaddressthesafeguardingofdata,inlinewiththeobjectivesofthepolicy:
2.2.1.2.1 The InformationSecurityPolicy shouldcontainprovisionswith respect toportablecomputersand media
2.2.1.2.2 TheInformationSecurityPolicyshouldcontainprovisionsforthedisposalofmedia
2.2.1.2.3 TheInformationSecurityPolicyshouldcontainprovisionsforthedisposalofequipment
2.2.1.3 TheInformationSecurityPolicyshouldaddressthesafeguardingofapplications,inlinewiththeobjectivesofthepolicy
2.2.1.4 The InformationSecurityPolicyshouldaddress thesafeguardingofequipment, in linewith theobjectivesofthepolicy
2.2.1.5 The Information Security Policy should address the safeguarding of networks, in line with theobjectivesofthepolicy
Reference Notes
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2.2.1.6 TheInformationSecurityPolicyshouldaddressthethreatofviruses,inlinewiththeobjectivesofthepolicy
2.2.1.7 TheInformationSecurityPolicyshouldaddressthethreatofintrusion,inlinewiththeobjectivesofthepolicy
2.2.1.8 TheInformationSecurityPolicyshouldcontainadataclassificationsystem,categorizingdataandtherespectivemeasuresaccordingtoitsimportance
2.2.2 IncidentResponsePolicy:
2.2.2.1 TheIncidentResponsePolicyshouldincludeacategorisationofincidents
2.2.2.2 TheIncidentResponsePolicyshouldcaterforanincidentresponseteamanditsresponsibilities
2.2.2.3 TheIncidentResponsePolicyshouldcoverthereportingbytheKeyOfficialthroughtherespectiveformsofanyincidentstotheAuthoritywithin24hours
2.2.3 UserManagementPolicy:
2.2.3.1 TheUserManagementPolicyshouldincludeprovisionswithrespecttoacceptableemailuse
2.2.3.2 The User Management Policy should include provisions with respect to robust passwordmanagement
2.2.3.3 TheUserManagementPolicyshouldincludeprovisionswithrespecttoemployment/termination
2.3 Company Procedures
2.3.1 HumanResourcesRoles&Responsibilities:
Reference Notes
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2.3.1.1 TheHumanResourcesRoles&Responsibilitiesdocumentshouldcontainanorganisationalchart
2.3.1.2 The Human Resources Roles & Responsibilities document should include detailed roles andresponsibilitiesinformation:
2.3.1.2.1 The Human Resources Roles & Responsibilities document should include the role andresponsibilitiesoftheMLRO
2.3.1.2.2 The Human Resources Roles & Responsibilities document should include the role andresponsibilitiesoftheKeyOfficial
2.3.2 Systemaccessrightsshouldbegrantedonaneed-to-knowbasis:
2.3.2.1 The System Access Control document should contain a procedure detailing the assignment ofaccessrights
2.3.2.2 TheSystemAccessControldocumentshouldcontainSystemaccessrightlevelsperjobdesignation
2.3.2.3 TheSystemAccessControldocumentshouldcontainaphysicalaccessrightlevelperjobdesignation
2.3.2.4 The SystemAccessControl should document the controls in placewith respect to any remoteaccesstotheSystem
2.3.2.5 TheSystemAccessControlshouldincludeprovisionsforaccessbythirdparties
2.3.3 FinancialAccountingprocedures:
2.3.3.1 TheFinancialAccountingproceduresshouldincludeaccountingandreconciliationprocedures
2.3.3.2 TheFinancialAccountingproceduresshouldincludethecompilationofmonthlymanagementaccounts
2.3.3.3 TheFinancialAccountingproceduresshouldstatethattheLicenseeshall,within180daysfromtheendofitsfinancialyear,filewiththeAuthorityanauditedsetoffinancialstatementspreparedinaccordancewithinternationalfinancialreportingstandards
Reference Notes
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2.3.3.4 TheFinancialAccountingproceduresshouldstatethattheLicenseeshall,withinthirtydaysfromtheendofthehalfyearlyperiod,lodgewiththeAuthorityinterimfinancialstatementspreparedinaccordancewithinternationalfinancialreportingstandards,showingtheLicenceholder’sresultsandsignedbythekeyofficial
2.3.3.5 The Financial Accounting procedures should state that the Licensee shall effect payment to theAuthorityofthetaxdueinrespectoftheprecedingmonthbynotlaterthanthetwentiethdayofthefollowingmonth
2.3.3.6 AnoriginalorcertifiedtruecopyoftheLetterofEngagementofexternalauditorsshouldbesubmitted
2.3.3.7 The Financial Accounting procedures should include the submission of a monthly reportreconcilingmonth-endbalancesofallplayers'fundsintheaccount'scurrencyandinEuro,heldincreditinstitutionsandintransit,supportedbycreditinstitutions'andpaymentserviceproviders'statements,withthemonth-endplayerliabilities,supportedbyaSystemreport
2.3.3.8 The Financial Accounting procedures should include the total gaming tax due at month end,togetherwithacomputationofsuchafigureinthecaseofaClass2,Class2on4,Class3andClass3on4operations
2.3.4 BusinessContinuityandDisasterRecovery:
2.3.4.1 The Business Continuity Plan should identify the possible disruptive events threatening thebusinesscontinuityoftheoperation
2.3.4.2 TheBusinessContinuityPlanshouldincludecontingencyplanswithrespecttoeachidentifiedthreat
2.3.4.3 The Business Continuity Plan should include the time required to resume normal operationsfollowingtheoccurrenceofeachidentifieddisruptiveevent
2.3.4.4 TheBusinessContinuityPlanshouldincludeanescalationprocedure,includingcontactpersons,tobefollowedontheeventualoccurrenceofeachidentifiedthreat
2.3.4.5 TheBusinessContinuityplanshouldincludearoutinetestingplanwithrespecttorecoveryplans
2.3.4.6 InthecaseofaClass4operation,theBusinessContinuityPlanshouldcaterforanalternatesitefromwhichtoresumetemporaryoperationsduringamajordisruption
Reference Notes
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2.3.5 BackupProcedure:
2.3.5.1 The Backup Procedure should include details of the data which will be backed-up and therespectivefrequency
2.3.5.2 TheBackupProcedureshouldincludethetypeofbackups
2.3.5.3 TheBackupProcedureshouldincludeprovisionsfortheoffsitestorageofbackups
2.3.5.4 TheBackupProcedureshouldincludeamediarestoretestingplan
2.3.6 ChangeManagementProcedure:
2.3.6.1 TheChangeManagementprocedureshouldincludeachangeapprovalprocedureforanyrequiredchangesinsoftware,hardware,andnetworkconfiguration
2.3.6.2 TheChangeManagementprocedureshouldstatethatapprovalbytheAuthoritywillbesoughtbytheKObeforechangesareimplemented
2.3.6.3 The Change Management procedure should include the utilisation of the Authority's IncidentReportandDecommissioningofEquipmentforms
2.3.6.4 The Change Management procedure should include the request to the Authority for anysealingrequired
2.3.7 FraudManagementProcedures:
2.3.7.1 KnowYourClient(KYC)Procedures:
2.3.7.1.1 TheKYCProceduresshouldstatethatplayerswhoarenotregisteredwillnotbeallowedtoplay
2.3.7.1.2 TheKYCProceduresshoulddetailtheplayerregistrationprocedure, includingwhatdatawillberequestedfromtheplayers
Reference Notes
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2.3.7.1.3 TheKYCProceduresshoulddetailhowtheSystemwillpreventminorsfromregistering
2.3.7.1.4 TheKYCprocedureshouldgivedetailsonhowduediligenceandenhancedduediligencewillbecarriedout
2.3.7.1.5 TheKYCprocedureshoulddetailhowtheemailaddressprovidedbyplayerswillbeverifiedbeforeregistrationisconsideredcomplete
2.3.7.2 AntiMoneyLaundering(AML)Procedures:
2.3.7.2.1 TheAnti-MoneyLaunderingProceduresshoulddetailthemonitoringandverificationsthatwillbecarriedoutforthepurposeofdetectingmoney-launderingactivities
2.3.7.2.2 TheAnti-MoneyLaunderingProceduresshoulddetailthereportingofsuspiciousmoney-launderingactivitiesandtherespectivereportingofsuchcasestotheAuthorityandtheFIAU
2.3.7.3 PayoutManagementProcedures:
2.3.7.3.1 ThePayoutManagementProceduresshouldstate that the identityofplayerswillbeverifiedoncumulativewithdrawalsof€2,330
2.3.7.3.2 ThePayoutManagementProceduresshouldstatethattheLicenseewillonlyremitwithdrawalstothesameaccountfromwhichthefundsoriginated
2.3.7.3.3 ThePayoutManagementProceduresshouldincludethatnocashdeposits/withdrawalswillbeeffected
2.4 System Hardware and Applications Details
2.4.1 SystemArchitecture:
2.4.1.1 TheSystemArchitecturedocumentshouldincludealistofallthehardwareinuse,therespectivespecifications,thelocationofthehardware,andanyvirtualmachinesinuse
2.4.1.2 TheSystemArchitecturedocumentshouldincludedetailsaboutthesecurityoftheSystem
Reference Notes
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2.4.2 ApplicationArchitecture:
2.4.2.1 TheApplicationArchitecturedocumentshouldlistthenameofalltheapplicationsinuse,includingthe games and the website, the version number, the company that developed the software, adescriptionofthesoftwareandtheserversonwhicheachapplicationresides
2.4.2.2 TheApplicationArchitecturedocumentshouldcontainadescriptionofhowtheapplicationsinteractwitheachother
2.4.3 NetworkInfrastructure:
2.4.3.1 The Network Infrastructure document should include a network schematic showing all thehardwareandvirtualmachinesinoperationwiththerespectiveinternalIPaddresses
2.5 Random Number Generator
2.5.1 TheRandomNumberGenerator(RNG)documentshouldstatethebrandandmodeloftheRNGandwhetheritisahardwareorsoftwareRNG
2.5.2 Anoriginalorcertifiedtruecopyofatestcertificate,fromanindependentEEAbasedtestinglab,certifyingtheRNGascompliantwiththerequirementstipulatedintheRemoteGamingRegulationsshouldbesubmitted
2.6 Specification of the Gaming System
2.6.1 TheSpecificationoftheGamingSystemdocumentshouldincludethenameoftheownerofthesoftware
2.6.2 TheSpecificationoftheGamingSystemdocumentshouldincludethenameoforganisationwhichdidthetestingandtherespectivetestscarriedout
2.6.3 TheSpecificationoftheGamingSystemshoulddetailtheprocesses,rulesandparametersofthegames:
Reference Notes
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2.6.3.1 The Specification of the Gaming System document should detail how the Gaming System willprovidetheplayerwiththefunctionalityrequiredbyPartIXoftheRemoteGamingRegulations
2.6.3.2 Gamedetailsshouldincludethenameofthegameandtherespectiveversionnumber
2.6.3.3 Gamedetailsshouldincludethenameofthecompanythatdevelopedthegame,andtherespectiveSoftwareLicensingAgreementincaseitwasnotdevelopedin-house
2.6.3.4 Gamedetailsshouldincludeadescriptionofthegame
2.6.3.5 Gamedetails should includegeneral screenshotsandscreenshots showingmonetaryamountsquotedwiththecurrencysymbol
2.6.3.6 Gamedetailsshouldincludeadescriptionofanybonusgames,andtherespectivescreenshots
2.6.3.7 Gamedetailsshouldincludealist,pictureanddescriptionofallbuttonsavailable
2.6.3.8 Gamedetailsshouldincludealist,pictureanddescriptionofallgamesymbols
2.6.3.9 Gamedetailsshouldincludetheprobabilityandpayoutofeachwinningcombination
2.6.3.10 Gamedetailsshouldincludetheoverallreturntoplayerrate,anditscomputation
2.6.3.11 Inthecaseofjackpots,gamedetailsshouldincludeinformationofhowthejackpotisfunded
2.6.3.12 Inthecaseofslots,thegamedetailsshouldincludethelayoutofeachreel
2.6.4 TheSpecificationoftheGamingSystemdocumentshouldprovidedetailsonGameRiskManagement:
2.6.4.1 GameRiskManagement-Class1:
Reference Notes
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2.6.4.1.1 Detailsonriskmanagementshouldbeprovided
2.6.4.1.2 Detailsonjackpotmanagementshouldbeprovided
2.6.4.2 GameRiskManagement-Class2:
2.6.4.2.1 Informationonmarket/eventmanagementshouldbeprovided
2.6.4.2.2 Detailsonoddscompilationwithrespecttoriskmanagementshouldbeprovided
2.6.4.2.3 Detailsonexposuremanagementshouldbeprovided
2.6.4.2.4 Detailsonthemanagementoflivebettingshouldbeprovided
2.6.4.3 GameRiskManagement-Class3:
2.6.4.3.1 Detailsonthemonitoringandpreventionofcollusionshouldbeprovided
2.6.4.3.2 Detailsonthemeasurestodetectmoneylaunderingtransactionsshouldbeprovided
2.6.4.3.3 Detailsonthemeasurestodetecttheutilisationofbots/devicesfromplayersshouldbeprovided
2.6.4.4 GameRiskManagement-Class4:
2.6.4.4.1 Detailsontheturnkeysolutionsofferingshouldbeprovided
2.6.4.4.2 DetailsonthereportingcapabilitiesoftheSystemshouldbeprovided
Reference Notes
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2.6.4.4.3 Detailsonthemanagementofjackpotsacrossoperatorsshouldbeprovided
2.6.4.4.4 DetailsonthesegregationbetweenOperatorsshouldbeprovided
2.6.4.4.5 DetailsontheleasingofequipmenttoOperatorsshouldbeprovided
2.7 Terms and Conditions
2.7.1 TermsandConditions'GeneralInformation:
2.7.1.1 TheTermsandConditionsshouldincludeaversionnumber,dateoflastupdate,andifapplicable,avalidityperiod
2.7.1.2 TheTermsandConditionsshouldincludetheregisterednameandaddressoftheLicensee
2.7.1.3 TheTermsandConditionsshouldincludetheofficialLicencenumberanddateofissue
2.7.1.4 TheTermsandConditionsshouldstatethattheLicenseeislicensedinMaltaandregulatedbytheLotteriesandGamingAuthority
2.7.1.5 TheTermsandConditionsshouldstatethatitistheplayer'sresponsibilitytoknowiftheirgamingislegal
2.7.1.6 TheTermsandConditionsshouldstatethatthelawsofMaltaapply
2.7.1.7 In case of Terms and Conditions in different languages, all versions should reflect the sameprinciples
2.7.1.8 IncaseofTermsandConditionsindifferentlanguages,theprevailinglanguageincaseofinterpretationshouldbestated
Reference Notes
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2.7.1.9 IncaseoftheprevailingTermsandConditionsarenotavailableinEnglish,afaithfultranslationinEnglishoftheprevailingversionshouldbesubmitted
2.7.1.10 TheTermsandConditionsshouldstatethatanychangestotheTermsandConditionswillbenotifiedtoplayersinadvanceandtheplayermustre-confirmacceptance,beforechangescomeintoeffect
2.7.2 TermsandConditions'provisionswithrespecttoBonusSchemeConditions:
2.7.2.1 AnybonusTermsandConditionsshouldsufficientlydetailtheconditionsofthebonusscheme
2.7.2.2 Any bonus Terms and Conditions should include a version number, date of last update, and ifapplicable,avalidityperiod
2.7.2.3 IncaseofanybonusTermsandConditionsindifferentlanguages,allversionsshouldreflectthesameprinciples
2.7.2.4 IncaseofanybonusTermsandConditionsindifferentlanguages,theprevailinglanguageincaseofinterpretationshouldbestated
2.7.2.5 IncaseofanybonusTermsandConditionstheprevailinglanguagewhichisnotavailableinEnglish,afaithfultranslationinEnglishoftheprevailingversionshouldbesubmitted
2.7.3 TermsandConditions'provisionswithrespecttoExceptionalCircumstances:
2.7.3.1 The Terms and Conditions should include conditions for cancellations, refunds, losses and/orodds amendment
2.7.3.2 TheTermsandConditionsshouldincludethattheLicenseereservestherighttolimit/refusebets
2.7.3.3 TheTermsandConditionsshouldincludetheproceduresformiscarriedand/orabortedgames
2.7.3.4 TheTermsandConditionsshouldincludetheconditionsfortheLicenseetoapplyitsrighttoterminateeventsand/orgames
2.7.3.5 TheTermsandConditionsshouldincludeproceduresintheeventoferrorinpublishedodds,paytablesorgamingsoftware
Reference Notes
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2.7.4 TermsandConditions'provisionswithrespecttoPlayerRegistration&DeregistrationProcess:
2.7.4.1 The Terms and Conditions should state that the Licensee prohibits player collusion and takesmeasurestoprohibituseofdevices,suchasrobots,thatdistortnormalgameplay
2.7.4.2 TheTermsandConditionsshouldstatethatplayersmustbeatleast18inordertoregisterortheapplicableageintherespectivecountry
2.7.4.3 TheTermsandConditionsshouldstatethatplayersmustgiveavalididentification,addressandcontactemailorpersonaltelephonenumber
2.7.4.4 TheTermsandConditionsshouldstatethatplayersmusthaveonlyoneaccount
2.7.4.5 TheTermsandConditionsshouldstatethatplayersmustregisterpersonally
2.7.4.6 TheTermsandConditionsshouldstatethatplayersmustmaintainaccountdetailsup-to-date
2.7.4.7 The Terms andConditions should state that it is prohibited for players to sell, transfer and/oracquireaccountsto/fromotherplayers
2.7.4.8 TheTermsandConditionsshouldstatethatitisprohibitedforplayerstotransferfundsamongstplayeraccounts
2.7.4.9 The Terms and Conditions should state a player registrationmay be refused or closed at theLicensee'ssolediscretionbutcontractualobligationsalreadymadewillbehonoured
2.7.4.10 TheTermsandConditionsshouldstatewhichpersonalinformationshouldbekept/destroyedbytheLicensee
2.7.4.11 TheTermsandConditionsshouldstatethata'KnowYourClient'procedurewillbecarriedoutwhenplayersdepositmoney
2.7.4.12 TheTermsandConditionsshouldstatethecountriesfromwhichregistrationisprohibited
2.7.5 TermsandConditions'provisionswithrespecttoDeposits:
Reference Notes
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2.7.5.1 TheTermsandConditionsshouldstatethatplayershavetherighttoclosetheiraccount,detailingtherelativeproceduretobefollowed
2.7.5.2 TheTermsandConditionsshouldincludethemethodsavailablefordeposits
2.7.5.3 TheTermsandConditionsshouldstatethetimingdepositsrequiredforqualification/withdrawalforeachmethodavailable
2.7.5.4 TheTermsandConditionsshouldstateanydepositlimits
2.7.5.5 TheTermsandConditionsshouldincludetheprocessingfees,whereapplicable
2.7.6 TermsandConditions'provisionswithrespecttoWithdrawals:
2.7.6.1 TheTermsandConditions should state that players shall not treat theLicensee as a financialinstitutionnorexpectinterestontheirdeposits
2.7.6.2 TheTermsandConditionsshouldincludethewithdrawalmethods,options,settlementtimeandanydelaysimposedbytheLicensee
2.7.6.3 TheTermsandConditionsshouldstatethattheidentityofaplayerwillbeverifiedoncumulativewithdrawalsof€2,330
2.7.6.4 TheTermsandConditionsshouldstatethatwithdrawalswillberemittedonlytothesameaccountfromwherethefundspaidintotheplayer'saccountoriginated
2.7.6.5 TheTermsandConditionsshouldincludeanywithdrawalprocessingfees,whereapplicable
2.7.6.6 The Terms and Conditions should state any restrictions on withdrawal of funds not used forwagering/betting
2.7.7 TermsandConditions'provisionswithrespecttoInactive/DormantandClosedAccounts:
2.7.7.1 The Terms andConditions should state that if no transaction has been recorded on a player'saccountforthirtymonths,theLicenseeshallremitthebalanceinthataccounttotheplayerandtotheAuthorityiftheplayercannotbecontactedsatisfactorily
Reference Notes
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2.7.7.2 TheTermsandConditionsshouldincludeanyfeesapplicablewithrespecttoinactive/dormantaccounts
2.7.7.3 The Terms and Conditions should include details and procedures for recovering funds held indormant,closed,blockedandexcludedaccounts
2.7.8 TermsandConditions'provisionswithrespecttoPlayerSelfProtectionMechanisms:
2.7.8.1 TheTermsandConditionsshouldexplaintheplayerselfprotectionmechanismsstipulatedbytheRegulations,namelytherighttosetfinanciallimitsonwagersandlosses,righttosetlimitsonsessiontime,rightofselfexclusionforadefiniteorindefiniteperiodoftimeandacooldownperiodofsevendaysafterthelicenseehasreceivedthenotice
2.7.9 TermsandConditions'PrivacyPolicy:
2.7.9.1 ThePrivacyPolicyshouldstatethepurposeofthecollectionofpersonaldata
2.7.9.2 ThePrivacyPolicyshouldstatewhowithintheorganisationshallhaveaccesstopersonaldata
2.7.9.3 ThePrivacyPolicyshouldstatethatthesupplyofpersonaldatatothirdpartiesisonanopt-inbasis
2.7.9.4 The Privacy Policy should state the circumstances inwhich the Licensee has the obligation toforwardinformationtotherelevantAuthorities
2.7.10 TermsandConditions'provisionswithrespecttoAnti-MoneyLaundering:
2.7.10.1 TheTermsandConditionsshouldstatethatitisunlawfultodepositmoneyfromill-gottenmeans
2.7.10.2 TheTermsandConditionsshouldstatethatalltransactionsarecheckedtopreventmoneylaundering
2.7.10.3 The Terms and Conditions should state that suspicious transactions will be reported to therelevantAuthorities
2.7.11 TermsandConditions'provisionswithrespecttoPlayerComplaints:
Reference Notes
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Reference Notes
2.7.11 TermsandConditionsprovisionswithrespecttoPlayerComplaints:
2.7.11.1 The Terms and Conditions should include a clear outline on how the Licensee handles playersupport/complaints
2.7.11.2 TheTermsandConditionsshould includethemethodsavailablefor lodgingcomplaintsandtherespectivecontactdetails,whichmustbeinternationallyaccessible
2.7.11.3 TheTermsandConditionsshouldstatethatplayershavetherighttobringdisputestotheAuthority,[email protected],ifdeemedunresolved
2.7.12 TermsandConditions'provisionswithrespecttochatrooms:
2.7.12.1 TheTermsandConditionsshouldstatethepurposeofthechatroomsandtheapplicablecodeofethics
2.7.12.2 TheTermsandConditionsshouldstatetheresponsibility/liabilityfortheuseofthechatrooms
2.7.12.3 TheTermsandConditionsshouldstatethelimitationsontheuseofthechatrooms
2.7.12.4 TheTermsandConditionsshouldstatethecontrolsthatareinplace
2.7.12.5 TheTermsandConditionsshouldstatethatchatroomsaremoderated
2.7.12.6 TheTermsandConditionsshouldstatethatallconversationsareloggedandrecorded
2.7.12.7 TheTermsandConditionsshouldstatethatcollusionthroughtheuseofthechatroomsorseparatechatisprohibited
2.7.12.8 TheTermsandConditionsshouldstate that theLicenseereservestheright toremovethechatroomsifabused
2.7.12.9 TheTermsandConditionsshouldstatethatanysuspiciouschatswillbereportedtotheAuthority
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2.8 Contracts with Business Partners
2.8.1 AgreementswithPaymentSystems/Gateways:
2.8.1.1 AgreementswithEEAlicensedPaymentServiceProviders
2.8.2 AgreementswithSoftwareProviders:
2.8.2.1 AgreementswithSoftwareProvidersintheeventthatthegamingsoftwareisnotdevelopedin-house
2.8.3 OtherContractswithParent/Group/AffiliateCompanies:
2.8.3.1 Anyservices,outsourcingofoperations, leasedequipment,etc., shouldbeaccompaniedby therespective Agreements. All access rights emanating from the Regulations and granted to theAuthorityshouldbeincludedintheseAgreements
2.8.3.2 Agreementwithco-locationfacilityshouldincludeaconfidentialityclausewithrespecttoplayers'data
I,(NameandSurname)___________________________________________________,representing(company)__________________________________________astheapplicant, herebycertifythattheinformationaboveiscorrectandthatthedocumentsmarkedaresubmittedwiththisform.
_______________________________________________
SignatureofRepresentative
Title: SystemDocumentation
Author: StephenSaliba,SystemsandFinancialAuditor,Lotteries&GamingAuthority
Derivation: SystemDocumentationChecklist
Reference Notes
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OriginationDate: N/A
Reviser(s): KarlBrincatPeplow,FionaCaruana,AudreyCordinaSacco,AdrianCortis,RebekahDuca,JasonFarrugia.
Dateoflastrevision: 17thOctober2011
Version: Version1.2011(uploadedonlineJune2011)Version2.2011(uploadedonlineOctober2011)
Status: FinalVersion
SummaryofChanges: 2011June–Version1.20112011September–Version2.2011Draft12011October–Version2.2011Draft22011November–Version2.2011
Circulation: UploadedontotheLGAWebsite
RequiredAction: N/A
FileName/Location: SystemDocumentationLGA-51-2011-13
Approval:
________________________________ReubenPortanier,CEOLotteries&GamingAuthority
Document Control information