2011 SunGard AS Corporate Overview

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SunGard Availability Services – Corporate Overview

To learn more about SunGard Availability Services, please visit www.sungardas.com.

http://www.sungardas.com/

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SunGard History

Leveraged Buyout of SDS

Second largest leveraged buy out

Transaction valued at $11.4 billion led by Silver Lake

Successful integration of leading Business Continuity Management software tool into Availability Services portfolio

VeriCenter Acquisition

SunGard Data Systems listed on NASDAQ as SNDT

SunGard Data Systems (SDS) formed

SunGard is formed through the leveraged buy-out of a division of Sun Oil Company

1986

IPO

Inflow Acquisition

Comdisco Acquisition

2002

SunGard acquires Comdisco’s business continuity services

Availability Services geography reach extends to Europe

2001

Europe reach expanded

SunGard acquires Guardian IT

2005

SunGard strengthens capability to support production operations

SunGard addresses strong demand for managed hosting and production availability

1983

2005 2007 2008

Strohl Systems Acquisition

Today

The Premier provider of integrated recovery, managed production hosting, consulting and business continuity management software solutions

1997

Stock listed on NYSE as SDS

NYSE Listing

1978

Invented disaster recovery

2010

Acquires Ireland-based leading hosted infrastructure provider to strengthen our portfolio of Managed Services and Cloud offerings

365 Hosting Limited


SunGard Availability Services

The pioneering leader in IT Operations and Information Availability Management, trusted to deliver responsive, integrated and reliable solutions that are easily managed and help our customers win

Over 5 million square feet of global operations space; more than 80 facilities world wide

More than 25,000 workforce continuity positions world wide

Over 30 platforms

Redundant, dedicated global network

Continued investment in technology, tools and infrastructure

6 times winner of the Business Continuity Service Provider of theYear Award

2008 winner of the Outstanding Excellence in Business Continuity and the Data Centre Strategy of the Year Award

Recognized as Leader in the Disaster Recovery space by IT analyst firms Gartner and Forrester; recognized on Gartner's Cloud Services Magic Quadrant

Category Leadership

Specialized Business Process

Broad Industry Footprint


Our Customers

We are a trusted partner, providing flexible, customized solutions to solve customer problems

Over 10,000 customers world wide More than 70% of Fortune 100 corporations rely on our services Financial Services, Manufacturing, Retail, Healthcare and Business Services

industries are heavily represented within the customer base; also significant customers from the Transportation, Telecommunications and Utilities, and Government verticals


Our Vision

SunGard Availability Services:

“The IT solutions provider of choice to ensure the availability of our customers’ business operations."


Recovery Services

Tiered, customized solutions based on applications and business process criticality, delivered by an industry innovator and leader; flexibility to shift solution mix as business requirements change

Experience and track record of success – 100% recovery rate over 30 years; pressure-tested processes

AdvancedRecoverySM options backed by SLAs

Cost optimization – shared infrastructure and skills; optimized spend by using single vendor vs. expensive point-solutions

More than 25,000 workforce continuity positions world wide

More than 40 mobile recovery units world wide

SunGard has successfully supported thousands of recoveries to date. And, to help ensure our customers are prepared, we also assist them with their recovery testing efforts – completing more than 100,000 tests over the last decade alone.

AdvancedRecoverySM for mission-critical applications Replication Solutions

(Storage, Server) Backup & Recovery

Solutions (Secure2Disk)

IT Recovery Services for less time sensitive systems Systems Recovery

Workforce Continuity and Managed Recovery Services for a complete solution Mobile Workplace and

Workplace Center Full System Restoration


Managed Services

Higher levels of availability Operational excellence – Operational structure and

best practices backed by ITILv3 service-centric model, SAS 70 Type II & ISO 9001 certification and PCI DSS-compliant facilities and processes

Comprehensive, scalable offerings – diverse customer mix across industries and sizes

Secure and highly reliable infrastructure with continued investment

Cost benefits – a more effective use of capital (operational versus capital expenses) and more affordable access to infrastructure and skills

Over 3,600 Managed Services customers world wide representing industries such as Business Services, Transportation, Utilities, Healthcare and Financial Services

AdvancedHostingSM Solutions supporting physical and virtual platforms Co-location Managed Co-location Enterprise Managed

Services

Enterprise Cloud Infrastructure

Messaging & Collaboration

Remote Managed IT Services

A commitment to innovation: SunGard's strategic road map is built to leverage advances in virtualization, blade server, wide area network (WAN) and storage-acceleration technologies. We will also continue to help shape emerging utility and cloud computing service delivery models.


Consulting Services

Focus on Availability, Security, IT Efficiency and Compliance

Helping clients identify risks, develop strategies and implement and maintain solutions

Extensive Experience: • Over 200 Consultants • Over 10,000 customers world wide • 250,000 hours of customer engagements annually

across multiple industries

Proven Methodology • Pressure-tested plans and processes • Built on best practices and standards

Customized approach On time and on budget delivery

Consulting Practice Areas Business Continuity &

Disaster Recovery Storage Optimization Data Center and IT

Services Information Security

Certified expertise including: CBCP, Project Management, CISSP, VMware®, Storage, Data Center and Microsoft®.


Business Continuity Management Software

A single source for end-to-end Disaster Recovery and Business Continuity Planning and support

Leveraging a common platform, that enables data consistency across multiple planning, testing and execution-management processes, as well as seamless enterprise reporting

All-in-one Continuity Management Solution automates Business Continuity processes and integrates expert guidance and best practices

Modular approach – provides flexibility, allowing customers to start with a single key process and add functionality as needed

BIA Professional® to collect plan information with expertly designed surveys

LDRPS® to build and maintain plans with the industry standard planning tool

Vendor Assessment simplifies the process of gathering and analyzing survey information to assess vendors

Work Force Assessment provides a clear understanding of work force criticality and availability to strengthen planning efforts

Risk Assessment identifies threats to any location

NōtiFind® to send and receive communications whenever necessary by way of several options

Incident Manager Powered by WebEOC®

to manage any disruption you may encounter

PLANet® for Community Financial Institutions to help ensure plans are constructed according to BCP regulations such as those enforced by the FFIEC and NCUA

Business Continuity Management Software strongly supports companies' Business Continuity and Disaster Recovery (BCDR) plans. Regardless of technologies used for BCDR (e.g., physical, virtual, cloud) businesses will continue to rely on Software to manage a holistic Business Continuity strategy, including people and partners.


SunGard Services Leverage Our Availability Foundation

Recovery Production/

IT Operations

Always Available Just In Time

Production & Recovery

Pooled Usage Cloud Services Managed Online Backup – Secure2Disk

Cloud Services Capacity on-demand

Virtualization Services Virtual Server Replication

Virtualization Services Utility Computing

AdvancedRecoverySM

Storage Replication Services Server Replication Services

AdvancedHostingSM

Enterprise Managed Services Server Management, Application Management, DataBase Management, Storage Management

Enterprise Managed Services and Co-location

Recovery Services IT Recovery, Workforce continuity

Dedicated Infrastructure

SunGard Mitigates

Customer Risk

Managed Solutions

SunGard Mitigates

Customer Risk

Shared Capacity

SunGard Mitigates

Customer Risk


Global facilities by location


Pune, India

Bangalore, India

Shanghai, China

SunGard Global Solution Centers


Sustainable Development

We believe in accountability, doing business ethically and doing the right thing

Our employees identify strongly with global social, ethical and environmental issues such as climate change

The customers we do business with, and the communities and environment we act in are increasingly influenced by sustainability issues

We recognize that we are at the beginning of an important journey We hope our customers and partners will join us to provide

business leadership as a catalyst for change in the information technology sector


Why SunGard?

Proven Track Record

100% recovery success rate since 1979

Supported over 100,000 tests and 2,300 recoveries

Delivered over 100,000 action plans

People & Processes

Over 2,500 Information Availability experts

24/7 technical centers of excellence

Crisis management process

Integrated customer support through our Service Desk, Monitoring Services Operations and Crisis Management Team

Infrastructure & Operations

More than 80 facilities world wide

Over 5 million square feet of global operations space

More than 40 mobile recovery units world wide for 'at-premises' assistance

Operational excellence and alignment with ITIL-driven standards, etc.

Operational structure and best practices backed by ITILv3 service-centric model, SAS 70 Type II & ISO 9001 certification and PCI DSS-compliant facilities and processes

Documents

2011 SunGard AS Corporate Overview