20110607 communication styles

Communication Stylestelluscommunica-ons2011

1Wednesday, June 8, 2011

Communication │goal

Recognize cultural influences on

communication.

Adapt appropriately.


Communication | defined

• What defines communication? – Process by which human beings interact.

• What defines a message?– Human behavior which is reaches an audience and is intended to elicit

a response.

Messages are subject to interpretation!

Messages can be sent unintentionally!


communication │intercultural

Cultural experience

Person from one culture who wants

to communicate

Individual experience

Encoded message

Individual experience

Cultural experience

Decoded message

Person from another culture who wants

to communicate

Communication Channel


THERE ARE MANY COMMUNICATION STYLES

–


Communication in short sentences. Rapid speech. Loud speech.

Direct style of communication.

Indirect style of communication. Periods of silence.

Displays of emotion. Limited body language. Quiet speech.

Emotional volatility. Little direct eye contact. Reserved behavior.

Extrovert behavior. Lots of talk about food. Slowness to speak.

Extreme politeness. Lots of gesticulation. Talkativeness.

Communication | styles


COMMUNICATION STYLES ARE CULTURE BOUND

–


Get on your feet.

Ladies and gentleman ...

Get up, get up, come onWhat’s that sound?I have 4 words for you: I love this company. Yes!

Communication │culture-bound


Communication │co-verbal


Communication | national style









COMMUNICATION STYLES ARE THE MESSAGES OF

TIME and DISTANCE–


" Culture hides more than it reveals and strangely enough what it hides, it hides most effectively

from it’s own participants. Years of study have convinced me that the

real job is not to understand foreign culture but to understand

our own. "

Dr. Edward T. Hall (1914 - 2009)

Cultural Dimensions | hall model


Cultural Dimensions | chronemics


I’m afraid I can’t fit a meeting in today. This morning it’s my

weekly team meeting. Then I’ve planned two hours’ work on the

budget. I could see you tomorrow at 11 o’clock,

between a visitor who leaves at 10:45 and a scheduled lunch

appointment.

Don’t worry about the timing. Just come when you’re ready. I have a few things going

on at the moment, but I’m sure we can always squeeze in a discussion of your problem.


Cultural Dimensions | proxemics


Cultural Dimensions | haptics



ACTION–


Language is the most important defining element of culture and the biggest barrier to cross-cultural business. The first question about how well they communicate in English is directed at Anglophones. The English, for example, do not recognize that their language is a dialect of a world language and are often difficult to understand.

The way language is used also differs from culture to culture. For example, do people disguise what they think and feel with humour, understatement, politeness and so on.

We all use a mixture of oral, written and visual communication but the proportions vary. For most Italians what is spoken is more important than what is written but the other way round for most Germans.

Cultural Dimensions | mole model


SpeakingVideo conferencing, presentations, meetings,

negotiations, interviews

Listening“The most important thing in

communication is hearing what isn't said.” -Peter Drucker

ReadingContracts, documentation, correspondence

WritingContracts, documentation,

correspondence (e-mail, fax, texting)













SILENCE–


Communication Styles | silence




Indirect style of communication.

Periods of silence. (acceptance, length)





Communication Styles | silence


COMMUNICATION STYLES CAN BE EXPRESSED WITHOUT WORDS (NON-VERBALLY)

–


Communication Styles | non-verbal


COMMUNICATION STYLES CAN BE EXPRESSED ALONG WITH WORDS (CO-VERBALLY)

–









Communication Styles | kinesics


COMMUNICATION STYLES | What’s yours?

–


Speaking distance

Silence (acceptance, length)

Behavior (outgoing, reserved)

Politeness

Emotional display .

Body language

Eye contact

Gesticulation style

Length of sentences

Speed of speech

Volume of speech (loud, soft)

Communication Styles | exercise


COMMUNICATION STYLES | What’s typical of your nation?

–


COMMUNICATION STYLES CAN BE A PROBLEM

–


Communication Styles | problem

Communication Style

Task Approach

Conflict Resolution

Decision Method

0 20 40 60 80

44.00

44.00

53.00

76.00


NOT ALL COMMUNICATION STYLES ARE OBVIOUS

–


Color Meaning Region

Blackmourning

sophistication Europe, USA

USA

White mourning

brides JapanUSA

Red romancemourning

masculinity

Many regionsIvory CoastFrance, UK

Pink femininity Many regions

Yellowbridal gownfemininity

IndiaMost regions

Purpleroyaltydeath

EuropeLatin America

Green nationalist color

prophetEgyptIslam

Blue masculinity Most regions

Communication Styles | chromatics


Documents

20110607 communication styles