2012 Comcast Privacy Notice

8/3/2019 2012 Comcast Privacy Notice

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@ o m c a s t .

Comcast Customer Privacy Notice

for Cable Television,

High-Speed Internet and

Phone Services

W hy is Com cast providing this notice to m e?

A s a subscriber to cable service or other services provided byC om cast, you are entitled under Section 6 31 of the federal CableC om m unications Policy Act of 1984, as am ended, (the "C ableAct") to know the following:

• the lim itations im posed by the C able Act upon cableoperators in the collection an d disclosure of personallyidentifiable inform ation about subscribers;

• the nature of personally identifiable inform ation w e collect;• the nature of the use of personally iden tifiable in form ation ;• under w hat conditions and circum stances w e m ay

disclose personally identifiable inform ation an d to w hom ;• the period during w hich w e m aintain personally

identifiable inform ation;• the tim es and places at w hich you m ay have access to

your personally identifiable inform ation ; and• your rights under the Cable Act concerning personally

identifiable inform ation and its collection and disclosure.

Personally identifiable inform ation is inform ation that identifiesa particular person; it does n ot include agg regate data that doesnot identify a particular person o r persons. This no tice is alsoprovided to you in accordan ce w ith applicable California law ,w hich on ly applies to our custom ers located in C alifornia w ho

are served by a cable television corporation .

In addition, Section 702 of the federal Telecom m unications Actof 1996, as am ended, (the "Telecom m unications Act") providesadditional privacy protections fo r certain inform ation related toour phon e services:

• inform ation about the quantity, technical configuration,type, destination , location , and am oun t of your use of thephon e services; and

• inform ation contained on your telephone bill concerningthe type o f phone services and features you receive.



That phone inform ation, w hen m atched to your nam e, address,and telephone num ber is know n as custom er proprietary netw orkinform ation or C PN I for short. This notice, w hich includes ourC PN I Policy, describes w hat C PN I inform ation w e obtain, howw e protect it, and how it m ay be used. If you are a custom er of

our phone services, you have the right, and C om cast has a duty,under the Telecom m un ications Act and app licable state law , toprotect the confidentiality of C PN I. W e also honor any restrictionsapplied by state law , to the extent app licable. W E E X P L A IN B E L O W

U N D E R " H o w D O I G I V E O R W I T H H O L D M Y A P P R O V A L F O R C O M C A S T T O U S E

C P N I T O M A R K E T A D D I T I O N A L P R O D U C T S A N D S E R V I C E S T O M E ? " H o w Y O U

C A N A P P R O V E O U R U S E O F C P N I O R W M I D F I A W Y O U R A P P R O V A L ?

Special Note: O ur CPNI Policy applies to the voice comm unications-related services provided by the app licable C om cast operatingcom pany that delivers voice services to our custom ers.

In this notice, the term s "C om cast," "w e," "us," or "our" referto the operating com pany subsidiary or subsidiaries of C om cast

C orporation that (i) ow ns and /or operates the cable televisionsystem in your area pursuant to a cable television franch ise w iththe local franchising authority, or (ii) is operating in your area.The term "you" refers to you as a subscriber to on e or m ore ofour cable service and o ther services.

I. Collection

What kind of information does this notice apply to?

The C able Act applies to personally identifiable inform ation thatyou have furn ished to C om cast, or that Com cast has collectedusin g the cable system , in con nection w ith the provision of

cable service or other services. The Telecom m un ications A ctapplies to C PN I related to our reg ulated pho ne services, andcertain orders of the Federal C om m unications C om m issionapply the C PN I rules to our interconn ected voice over In ternetprotocol com m un ication s services. This notice applies to ourcable television service, our high- speed In ternet service, andour phone services as provided for by applicable law and except

as otherw ise n oted.

Special Note: This notice only covers information that iscollected by C om cast in conn ection w ith the provision of ourcable television service, our high- speed In ternet service, andour phone an d com m unications services to you as a subscriberto one or m ore of these services. It does not cover inform ationthat m ay be collected throug h an y other products, services, orw ebsites, even if accessed throug h ou r services and even ifco-branded w ith them . You should read the privacy policies forthese other products, services, and w ebsites to learn how theyhandle your personal inform ation.



For what purposes may Comcast collect personallyidentifiable Information and CP N I?

The C able Act authorizes C om cast as a cable operator to usethe cable system to collect personally iden tifiable in form ationconcerning any subscriber for the follow ing purposes:

• to obtain inform ation necessary to render our cableservice or other services to our subscribers; and

• to detect un authorized reception of cablecommunications.

The C able Act prohibits us from using the cable system to collectpersonally identifiable inform ation concern ing any subscriberfor any purposes other than those listed above without thesubscriber's prior w ritten or electron ic consen t.

The Telecom m un ications Act authorizes us to use, disclose, orpermit access to individually identifiable C PNI in our provision of :

• the telecom m un ications services from w hich thisinform ation is derived; or

• services necessary to, or used in, the provision of theseservices, including the publishing of directories.

The Telecom m unications Act prohibits us from using C PN I forany purposes other than those listed above except as perm ittedor required by law or w ith your approval.

W hat kind of personally identif iab le inform ation and C P N Idoes C om cast collect?

C om cast collects inform ation from you at several differentpoints w hen you initiate and use our services. S om e of thisinform ation is personally identifiable inform ation, but m uch of itis not. W e collect certain personally identifiable inform ation -thatour subscribers furnish to us in con nection w ith the provisionof cab le service or other services. In order to p rovide reliable,

high q uality service to you , w e keep reg ular business recordscon taining inform ation about you that m ay constitute personallyidentifiable information. These records include some, buttypically not all, of the follow ing inform ation :

your nam e;service address;

billing address;e-m ail address;telephone num ber;driver's license n um ber;social security num ber;bank account num ber;



• credit card numb er; and• other similar accou nt information.

W ith respect to ph one services, exam ples of CP N I inclu deinformation typically available from telephone-related details on

you r monthly bill, such as:

location of service;technical configuration of service;type of service; qu antity of service;am ou nt of use of service; and

calling patterns

C P N I does not includ e you r nam e, address, and te lephonenu m ber, becau se the T elecom m u nications A ct classif ies thatinformation as "su bscriber list information" w hich is not su bjectto the protections applicable to CP NI. H ow ever, that information is

also subject to certain protections as described below u nder " Tow hom may Com cast disclose personally identifiable information?"

W e also collect and m aintain certain other inform ation ab ou tyou r account F or example, this information may include:

• billing, paym ent, and deposit history;

• additional service inform ation;• cu stom er correspondence and com m u nications records;• maintenance and com plaint information;• records indicating the nu m ber of television sets, set-top

boxes, m odem s, or telephon es connected to ou r cablesystem ; and

• additional information abou t the service options you havechosen.

Som e o f ou r serv ices perm it you to e stab l ish secondaryaccou nts , and if you do so w e collect sim ilar inform ationin o rder to estab l ish an d service the second ary accou nts .D u ring the initial provisioning of ou r services, and du ring any

su bseq u ent changes or u pdates to ou r services, C om cast m aycollect technical inform ation a b ou t you r televisions, any set-top boxes, com pu ter hardw are and softw are, cable mod em s,telephones, and/or other cab le or o ther service-related devices,and cu stomization settings and preferences. Ad ditionally, if yourent your residence, w e m ay have a record of w hether landlord

perm ission w as requ ired prior to installing our cable facilities asw ell as your landlord's nam e and address.



W hat kind of information do you collect if I u se Interactive ortransactional services or television view ing controls?

W hen you u se our in teractive or other transaction al servicessuch as video on demand, for example, our systems may

autom atically collect certain in form ation about your use of theseservices. M ost of this inform ation is not personally identifiableinform ation an d it is sim ply used, for exam ple, to carry out aparticular request you m ake using your rem ote control, set-topbox, or other equipm ent This m ay include inform ation requiredto chang e your television channel, review listing s in an electronicprogram guide, pause or fast forward through certain on dem and

program s, or in vok e a callin g feature for our phon e service,among other things. It may also include other informationsuch as the tim e you actually use our services an d the use ofother features of our services, and w hich m enus and m enuscreens are used m ost often an d the tim e spent using them .In o rder to carry out a particular request you m ak e to w atch

a pay-per-v iew prog ram or purchase a product , service, orfeature, for exam ple, our system m ay collect certain personallyidentifiable in form ation . This in form ation typically consists ofaccoun t and bill in g -related inform ation such as the pay-per-view program s or other products, services, or features orderedso that you m ay be properly billed for them . Follow your programg uide com m ands or an y special ins tructions on your videoscreen w hen y ou m ak e these transaction al requests . Th esecom m and s and instruction s w ill explain your choices so thatyou can com plete or cancel your requests as you w ish.

W hat kind of inform ation do you col lect and u se to im proveyou r cab le services and deliver relevant adv ertising?

O ur cable system s m ay collect anon ym ous and/or aggregateinformation using set-top boxes and other equipment. Weuse this inform ation to determ ine w hich program s are m ostpopular, how m any people w atch a program to its conclusion,and w hether people are w atching com m ercials, for exam ple.

As described below under "How does C om cast use personallyidentifiable inform ation and C PN I?", w e m ay provide subscriberlists or certain an onym ous and/or agg regate in form ation to thirdparties w orking on our behalf, such as audience m easurem entor m arket research firm s, for exam ple. These firm s m ay com binethis information with other aggregated or non-aggregateddem ographic inform ation (such as census records) to provide

us w ith audience analysis data, though w e w ill require them toremove personally identifiable inform ation about our subscribersfrom this data. W e use this inform ation to im prove our cabletelevision service and other services and m ake program m ing andadvertising m ore relevant to our subscribers. W e m ay also usethis inform ation to distribute and deliver relevan t prog ram m ing



and advertising to you w ithout disclosing personally identifiableinform ation about you to program m ers or advertisers. In additionto this privacy n otice, w e m ay provide add itiona l n otices toyou reg arding specific advertising or other initiatives. Thesenotices w ill describe the initiatives in g reater detail and m ay,

as appropriate, con tain in form ation you can use to choose toparticipate, or not participate, in these in itiatives.

II. U se

H ow does Com cast u se personal ly identif iable inform ation

and CPN I?iV e collect, maintain, and use personally identifiablef iform ation an d C PN I as perm itted by the C able Act and theTelecom m unications Act and other applicable law s. W e use thisinfo rm ation prim arily to con duct business activities related toproviding you w ith our cable service an d other services, and

' to help us detect theft of service. Gen erally speaking , w e usepersonally identifiable inform ation in con nection w ith:

billing and invoicing;administration;surveys;collection of fees and charges;

marketing;service delivery and customization;m aintenance an d operations;technical support;hardw are and softw are upg rades; andfraud prevention .

More specifically, we also use personally identifiable information to:

• install, configure, operate, provide, support, and m aintainour cable service and other services;

• con firm you are receiving the level(s) of service requestedand are properly billed;

• identify you w hen changes are m ade to your account orservices;

• m ake you aw are of new products or services that m ay beof in terest to you;

• understand the use of, and identify im provem ents to, ourservices;

• detect unauthorized reception , use, or abuse of ourservices;• determ ine w hether there are violations of an y applicable

policies and term s of service;• m anage the n etw ork supporting our services;



W hen m ay C om cast disclose personal Inform ation to othersin conn ection w ith pho ne service?

Comcast may disclose to others personally identifiableinform ation in con nection w ith features an d services such as

C aller ID , 911 /E91 1, an d directory services as follow s:• W e m ay transm it your nam e and/or telephone n um ber

to be displayed on a C aller ID device unless you haveelected to b lock such inform ation . Please note that CallerID blocking m ay not prevent the display of your nam e and/or telephon e num ber w hen you dial certain business or

em ergen cy num bers, 911, 900 num bers, or toll-free 800,888, 877 , 86 , or 855 num bers .

• W e m ay provide your nam e, address, and telephonenum ber to public safety authorities and their vendorsfor inclusion in E 91 1 databases and records, inclusionin "reverse 911" system s, or to troubleshoot 911 /E91 1

record errors.• W e m ay publish and distribute, or cause to be publishedand distributed, telephone directories in prin t, on theInternet, and on disks. Those telephon e directories m ayinclude subscriber nam es, addresses, and telephonenum bers, w ithout restriction to their use.

• W e m ay also m ake subscriber nam es, addresses, and

telephon e num bers available, or cause such subscriberinform ation to be m ade available, through directoryassistance operators.

• W e m ay provide subscribers' nam es, addresses, andtelephon e n um bers to unaffiliated directory publishersand d irectory assistance providers for their use in

creating directories and o ffering directory assistanceservices.• O nce our subscribers' nam es, addresses, and telephone

num bers appear in telephone d irectories or directoryassistance, they m ay be sorted, packag ed, repackag edand m ade available again in different form ats by anyon e.

W e tak e reason able precaution s to ensure that n on -pub lishedand unlisted numbers are not included in our telephonedirectories or directory assistance services, but we cannotguarantee that errors w ill never occur.

W hen is Com cast req u ired to disclose personally identifiable

information and CP N I by law ?

W e m ake every reasonab le effort to protect subscriber privacyas described in this notice. Nevertheless, w e m ay be required bylaw to disclose personally identifiable inform ation or individuallyidentifiable C PN I about a subscriber. These disclosures m ay



be m ade w ith or w ithout the subscriber 's consen t, and w ithor w ithout notice, in com pliance w ith the term s of valid legalprocess such as a subpoen a, court order, or search w arrant

For subscribers to ou r cable television service, the C able A ct

requires C om cast as a cable operator to disclose person allyidentifiable in form ation to a third-party or governm ental en tityin respon se to a co urt order. If the court order is soug ht bya non-governmental entity, we are required to notify thesubscriber of the cou rt order. If the co urt order is soug ht bya g overn m en tal entity, the C able Act requires that the cablesubscriber be afforded the oppo rtun ity to appear and con test

in a cou rt proceeding relevan t to the court order any claim smade in support of the court order. At the proceeding, theC able Act requires the govern m ental entity to offer clear andconvincing evidence that the subject of the information isreasonably suspected of eng ag ing in crim inal activity and thatthe inform ation soug ht w ould be m aterial evidence in the case.

For subscribers to our high -speed In ternet and phone services,the Cable Act requires Com cast to disclose personally identifiableinform ation an d individually iden tifiable C PN I to a private thirdparty in response to a court order, and w e are required to notifythe subscriber of the co urt order. The C able A ct requ ires usto disclose personally iden tifiable inform ation and ind ividually

identif iable C PN I about subscribers to hig h-speed Internetand phon e services to a g overnm ent entity in response to asubpoen a, court order, or search w arrant, for exam ple. W e areusually prohibited from notifying the subscriber of any disclosureof personally identifiable inform ation to a governm ent entity bythe term s of the subpoena, court order, or search w arrant.

How does Comcast protect personally identifiableinformation?

W e follow industry-standard practices to tak e such action s asare necessary to preven t un authorized access to personallyidentifiable in form ation by a person other than the subscriber

or us. H ow ever, w e cann ot guarantee that these practices w illpreven t every un authorized attem pt to access, use, or disclosepersonally identifiable information.

H ow long does C om cast m ainta in personally ident if iab leinformation?

C om cast m aintains personally identifiable inform ation aboutyou in our regular business records w hile you are a subscriberto o ur cable service or other services. W e also m aintain thisinformation for a period of time after you are no longer asubscriber if the in form ation is necessary for the purposes forw hich it w as collected or to satisfy legal requirem ents. These



purposes typically include business, legal, or tax purposes. Ifthese purposes no longer apply, w e w ill destroy the inform ationaccording to our internal policies and p rocedures.

IV . Cu stom er A ccess and Ch oice

H ow can I see m y personally ident if iab le in form at ion orC P N I and correct it, if necessary?

Y ou m ay exam ine and correct, if necessary, the person allyidentifiable inform ation reg ardin g you that is collected an d.

m aintained by C om cast in our regular business records. In m ostcases, the personally iden tifiable inform ation con tained in theseirecords consists solely of billing and accoun t inform ation . W ew ill correct our records if you m ake a reasonable show ing that ;any of the personally identifiable inform ation w e have collectedabout you is inaccurate.

If you have In ternet access, you can view and chang e certaininform ation yourself as follow s:

• For accounts you have established at the C om cast.corn w ebsite, use the Sign In or M y Accoun t (or sim ilar)feature at www,cnn icas tcorn ;

• For high-speed Internet accounts, use the S ign In or M yAccoun t (or sim ilar) feature at www.cnpra§tnet;

• For digital voice accoun ts, use the applicablecom m unications cen ter or voice center, using the Sign Inor M y Accoun t (or sim ilar) feature at www.cnnicastnet/

Oiaitaivnicenenter.Y ou m ay also exam ine the records containing your personally

identif iable info rm ation at your local C om cast off ice uponreasonable prior notice to us and during our regu lar businesshours. If you w ish to exam ine these records, please contact usby m ail or telephone at 1-800-CO M CAS T, giving us a reasonableperiod of tim e to locate and, if necessary, prepare the inform ationfor review , and to arrang e an appointm ent . Y ou w ill only be

perm itted to exam ine records that contain personally identifiableinform ation abou t your account and no o ther account

If you m ake an affirm ative, w ritten request for a copy of yourC PN I, w e w ill disclose the relevant inform ation w e have to youat your account address of record, or to an y person authorizedby you, if w e reasonably believe the request is valid. How ever,

subscribers to ou r phon e services should be aw are that w egen erally do not provide them w ith records of any inboun d oroutbou n d calls or other records that w e don 't furnish in theordin ary course of business (for exam ple, as part of a b ill) orw hich are available only from our archives, w ithout valid legalprocess such as a co urt order. In ad dition , w e can no t correct



• configure cab le service and other service-relateddevices; an d

• comply w ith law .

Th e T elecomm u nications A ct fu rther perm its C om cast to

u se, disclose, and perm it access to C P N I ob tained from ou rcu stomers, either directly or indirectly, to:

• initiate, render, b ill, and collect for telecomm u nicationsservices;

• protect ou r rights and property, and protect ou r usersof these services and other carriers from frau du lent,

abu sive, or unlaw fu l u se of, or su bscription to, theseservices;

• provide any inbou nd telemarketing, referral, oradm inistrative services to you for the du ration of the call,if you initiated the call and you approve of the u se of thisinform ation to provide these services; and

• to provide call location inform ation concerning the u ser ofa com m ercial m obile phone service.

W ith respect to phone services, unless w e obtain you r approvalIn accordance w ith ou r policies described b elow u nder "H owdo I give or w ithhold m y approval for Com cast to u se CP N I to

m arket additional products and services to m e?" , Com cast m aynot use CPN I to market produ cts and services to you other thanthe phon e services.

C om cast transm its, and m ay collect and store for a period oftim e, person ally iden tifiable and n on- person ally iden tifiableinformation abou t you w hen you u se ou r high-speed Internet

and phone services to:

• send and receive e-m ail, video m ail, and instant messages;• transfer and share files;• m ake files accessible;• visit w ebsites;• place or receive ca lls;• leave and receive voice m ail messages;• u se the applicable com mu nications center or voice center;• estab lish cu stom settings or preferences;• comm u nicate w ith u s for su pport; or• otherw ise u se the services and their featu res.

O u r transmission, collection, and storage of this information arenecessary to ren der the services. In certain situations, third-pa rty service prov iders m ay tran sm it, collect, and store thisinformation on ou r beha lf to provide featu res of our services.T hese third pa rties are not perm itted to u se you r personallyidentifiable information except for the pu rpose of providing these



W e m ay also com bine personally Identifiable inform ation, w hichw e collect as described In this n otice as part of our reg ularbusiness records, with personally identifiable informationobtained from third parties for the purpose of creating anenhanced database or business records. We may use this

database and these business records in m arketing and otheractivities related to our cable service and other services. W e alsom aintain records of research concerning subscriber satisfactionand viewing habits, which are obtained from subscriberinterview s and questionnaires.

Ill. D isclosu re

Under what circumstances may Comcast discloseperson ally iden tifiab le inform ation to others?

C om cast con siders the p erson ally ident if iable in form ationcontained in our business records to be confidential. The

C able Act authorizes C om cast as a cable operator to disclosepersonally identifiable inform ation concerning any subscriber ifthe disclosure is:

necessary to render, or conduct a legitim ate businessactivity related to, the cable service or other services

provided to the subscriber;required by law or legal process (described below under"W hen is C om cast required by law to disclose personallyidentifiable information and C PN I by law ?"); orof the nam es and addresses of subscribers for "m ailinglist" or other purposes (subject to each subscriber'sright to prohibit or lim it this disclosure and the C PN IPolicy described below under "How do I place m yself onC om cast's 'do n ot call ' and `do n ot m ail' lists?").

The C able Act prohibits us from disclosing personally identifiableinform ation con cerning any subscriber for any purposes otherthan those listed above w ithout the subscriber's prior w ritten or

electron ic consent.

T o w hom m ay C om c ast d is clo se pe r sona l ly ide n t if iab l eInformation?

W e m ay disclose personally identifiable inform ation as provided

for in the C able Act w hen it is necessary to render, or conducta leg itim ate busine ss activity related to, the cab le service orother services w e provide to you. T hese k inds of disclosurestypically involve billing and collections, adm inistration, surveys,m arketing , service delivery and custom ization, m ain tenan ceand operations, and fraud prevention , for exam ple. W e m ayalso collect, use, and d isclose inform ation abo ut you in n on -



personally identifiab le or aggregate form ats, su ch a s ratingssurveys and service u sage and other statistical reports, w hich donot personally identify you, your particu lar viewing habits, or thenature of any transaction you h ave made over the cable system.T he freq u ency of an y disc losu re of personal ly identif iab le

information varies in accordance w ith ou r bu siness needs andactivities.

The Cab le Act au thorizes Com cast as a cable operator to disclosel im ited personally identifiab le inform ation to others, su ch ascharities, marketing organ izations, or other bu sinesses, for cableor non-cab le "m ailing list" or other pu rposes. From time to time

w e m ay disclose your nam e and address for these pu rposes .H ow ever, you have the right to prohib it or lim it this kind ofdisclosure by contacting us by telephone at 1-800 -CO M CA STor by sending u s a w ritten requ est as described b elow u nder" H ow do I contact Com cast?" An y "m ailing list" and relateddisclosures that w e m ay m ake are lim ited b y the Cab le Act

to disclosures of su b scriber nam es and add resses w here thedisclosu res do not reveal, directly or indirectly, (i) the extent ofany view ing or other u se by the su bscriber of a cable service orother service provided by us; or (ii) the nature of any transactionm ade by the sub scriber over ou r cable system.

W e m ay som etim es disclose personally identifiable information

abou t you to ou r affil iates or to others w ho w ork for us . W em ay also disclose personally identifiab le inform ation ab ou t youto ou tside au ditors, professional advisors, service providers andvendors, potential bu siness m erger, acqu isition, or sale partners,and regu lators . W e m ake these disclosu res as provided forin the C able A ct. Typically, w e m ake these disclosures w hen

the disclosu re is necessary to render, or cond u ct a legitimatebu siness activity related to, the cab le service or other servicesw e provide to you. W e may be req u ired by law or legal processto disclose certain personally Identifiable information about youto law yers and parties in connection w ith litigation and to lawenforcem ent personnel.

If w e (or ou r parent company) enter into a m erger, acqu isition,or sale of all or a portion of ou r assets, su bscribers' personallyidentifiab le inform ation w ill , in m ost instances, be one of theitem s transferred as part of the transaction. if this notice w ill bechanged as a resu lt of a transaction like that, you shou ld referbelow u nder " W ill Com cast notify me if it changes this notice?"

W e m ay also u se or disclose personally identifiable informationabou t you w ithout you r consent to protect ou r customers ,em ployees, or p roperty, in em ergency situ ations, to en forceou r rights u nder ou r terms of service and policies, in cou rt orelsew here, and as otherw ise permitted by law .



appearin g in, or om itted from , our or our ven dors ' directorylists until the next available publication of those d irectory lists.Further, w e m ay have no control over inform ation appearing inthe directory lists or directory assistance services of directorypublishers or directory assistance providers which are not

ow ned by us or our subsidiaries.

C om cast reserves the right to charge you for the cost of retrievingand photocopying any docum ents that you request.

H ow do I g ive or w ithhold m y approval for Com cast to u seC P N I to market additional produ cts and services to m e?

In addition to ph on e an d v oice services, various d irect aniindirect subsidiaries of C om cast C orporation offer m any othe,com m unications-related services, such as H igh-S peed Internetservices. From time to time we may like to use the CPNIInform ation w e have on file to provide you w ith inform ation about

our com m un ications-related products and services or specialprom otions. O ur use of C PN I m ay also enhance our ability tooffer products an d services tailored to y our specific needs. Inaddition, C om cast also offers v arious o ther services that areno t related to the services to w hich you subscribe. Under theC PN I rules , som e of those services , such as C om cast cable .television services, are con sidered to be no n- com m un ications

related products and services. Therefore, you m ay be askedduring a telephone call w ith one of our representatives for youroral consen t to C om cast's use of your C PN I for the purpose ohproviding you w ith an offer for com m unications-related or non-'com m un ications related products and services. If you providelyour oral consent for C om cast to do so, C om cast m ay use your

C PN I on ly for the duration of that telephone call in order to offer .you additional services.

If you den y or restrict your approval for us to use your C PN I, youw ill suffer no effect, now or in the future, on how w e provide anyservices to w hich you subscribe. An y den ial or restriction of yourapproval rem ains valid un til your services are discontinued or

you affirm atively revoke or lim it such approval or den ial.

H ow do I p lace myself on Com cast 's "do not ca ll" and " donot m ail" l ists?

Y ou m ay contact C om cast at 1-800 -C O M C AS T to ask us to putyour nam e on our internal com pany "do n ot call" and "do notm ail" lists so that you do not receive m arketing or prom otionaltelephon e calls or postal m ail from us or m ade at our request.Y ou also have the rig ht to prohibit or lim it disclosure of yourpersonally iden tifiable inform ation for "m ailing list" or o therpurposes as described above in this notice by con tacting us at1 -800-CO MCAST.



Com cast's u se of you r accoun t inform ation for marketing andprom otional activities is also su b ject to you r right to l im it orrestrict us from making those offers as described above in " H owdo I give or w ithhold m y approval for Com cast to u se CP N I tom arket additional produ cts and services to me?" in this notice.

I f you prefer to contact Com cast in w rit ing instead of b ytelephone, you m ay send a w ritten requ est to the address listedbelow u nder " H ow do I contact Com cast?" . Be sure to inclu deyour nam e and address, your C omcast account nu m ber, and adaytim e te lephone nu m ber w here you can be reached in theevent w e have any qu estions abou t you r req u est. The w ritten

requ est shou ld be signed b y the person w ho is identified in ourbilling records as the su bscriber. If you have a joint accou nt, arequ est by one party w ill apply to the entire account If you havem u ltiple accou nts, you r notice m u st separately identify eachaccou nt covered by the req u est

W hat e-m ail com m u nications w il l C om cast send to me andhow do I manage them?

We may send a welcome e-mail and sometimes otherinform ation to new su bscribers to ou r cable service and otherservices (inclu ding each new secondary accoun t holder, w hereapplicable) . W e m ay also send service-related annou ncem entsto ou r sub scrib ers from tim e to tim e. F or exam ple, w e m aysend you an e-m ail annou ncement abou t a pric ing change, achan ge in operating po licies, a service appointm ent, or newfeatures of one or m ore of the cable service or other servicesyou receive from u s . You m ay not opt-ou t of these service-related com m u nications . I f you fail to check you r prim ary

e-m ail address for service-related ann ou ncem ents, you m aym iss im portant inform ation ab ou t our services, including legalnotices, for exam ple.

W e reserve the right to send you prom otional or com m erciale-m ail as perm itted by applicable law . You can m anage theprom otional or comm ercial e-mails Com cast m ay send to youby follow ing the instructions contained in thee-m alls or by goingto the W eb p age located at w w w , c r i m c a s t c o m / n r e f o r p p e e land follow ing the directions there. W e m ay ask for ad ditionalinformation on this preferences page su ch as you r zip code, forexamp le. B y providing this additional inform ation to us w e w illbe ab le to better inform you of the availability of special offers

and p rom otions in your area. If you n o longer w ish to receivethese e-mails you m ay opt-ou t of receiving them by going to thesame p age and changing you r contact preferences.



W hat can I do if I think m y privacy rights have been violated?

If you believe that you have been agg rieved by any act of oursin violation of the C able A ct, w e encou rage you to contact usdirectly as described below in "H ow do I contact C om cast?" inorder to resolve your question or concern. Y ou m ay also enforcethe lim itations imposed on us by the C able Act as applicable w ithrespect to your personally identifiable inform ation through a civillaw suit seek in g dam ag es, attorneys' fees, and lit ig ation costs.O ther rights and rem edies m ay be available to you under federalor other applicable law s as w ell.

W ill Co m cast notify m e if it changes this notice?

As required by the C able Act, w e w ill provide you w ith a copyof this custom er privacy n otice at the tim e w e en ter into anag reem ent to provide an y cab le service or o ther service toyou, an d an n ually afterw ards, or as otherw ise perm itted by

law . Y ou can view the m ost current version of this no tice bygoing to w w w .c o m c a s t. c o m , searching for "privacy policy," andselecting the appropriate link .

W e m ay m odify this notice at anytim e. W e w ill notify you of anym aterial chang es throug h w rit ten, electronic, or other m eansand as otherw ise perm itted by law . If you f ind the chang es

to this notice unacceptable, you have the right to cancel you rservice. If you con tinue to use the service follow ing notice ofthe chan g es, w e w ill con sider that to be you r acceptan ce ofand con sent to the chan g es in the revised privacy no tice. Thisincludes your consen t for any personally identifiable in form ationthat w e m ay collect an d use starting on the effective date of

the revised n otice, as w ell as for an y p ersonally iden tifiableinform ation that w e have co llected prior to the effective date ofthe revised notice. How ever, w e w ill only consider your continueduse of the service to be your acceptance of and consent tochang es in the revised privacy n otice for chang es m ade afterD ecem ber 31, 2006.



H o w d o I c o n ta c t C o m c a s t ?

If you have any questions or sugg estions regarding this privacyno tice, or w ish to con tact us about your personal info rm ation ,please reach us as follow s:

P hon e: 1 -8 00 -C O M C A S T

W ebsite: w w w .askcom cast.com /contactus .asp

Mail:om cast C able C om m unications, L IC

Attn:aw D epartment - C ustom er Privacy Notice !

O ne Com cast C enterPhiladelphia, PA 1 9103 -2838

R evised and effective: M arch 1, 20 11

Documents

2012 Comcast Privacy Notice