2012 Customer Service Directory - Airbus Helicopters, Inc.airbushelicoptersinc.com/.../2012_customer_service_directory-2.pdf · our 2012 Customer Service Directory. ... • Inadvertent

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KEY CONTACTS

Supply Services Group

Main Number: (972) SPARES-1(972) 772-7371

On-Call Cell: (972) 679-7052Spares Email: [email protected] Number: (800) COPTER-1

(800) 267-8371AOG Email: [email protected]

Technical Support

Main Number: (800) 232-0323On-Call Cell: (214) 215-4770Email: afterhours.technicalsupport@

eurocopterusa.com

Training

Main Number: (972) 641-3498

Sales

Phone: (972) 641-3662E-mail: [email protected]

Websites:

www.eurocopterusa.comwww.eurocopter.com

Dear Valued Customer:

On behalf of the Sales, Marketing and Customer Support teamhere at American Eurocopter, I am pleased to introduce you toour 2012 Customer Service Directory. This directory has beencreated to provide you with a helpful guide to contact and prod-uct information for American Eurocopter, and the electronic ver-sion maintained on our website at www.eurocopterusa.com willbe continually updated throughout the year.

We enter 2012 – the 20th anniversary of Eurocopter – on anupbeat note, with the industry continuing its recovery during2011 in spite of the headwinds faced by some markets. Ameri-can Eurocopter again saw a significant increase in bookings, andwe maintained our position as the leading producer of U.S. civilturbine helicopters for the eleventh year in a row, with 154 air-craft delivered to our civil and military customers.

American Eurocopter continued to expand its local capabilitiesduring 2011, in line with our commitment to providing our cus-tomers with industry best levels of support. Our broad range ofD-Level support capabilities for the Eurocopter product familywas enhanced with the certification of an EC130 tailboom jig, andAmerican Eurocopter has now been appointed as the regionalhub for MR&O of the EC135 and EC145 across North and LatinAmerica.

Customers also benefitted from improvements introduced by ourSupply Services team through the year, including enhanced Key-copter accessibility and additional investment in our DFW-basedlogistics warehouse.

Our simulator capabilities continued to grow during 2011, withInadvertent IMC and NVG recurrency courses added for ourAS350 Level B Full Flight Simulator, which is located alongsideour full-motion EC135/EC145 FTD in Grand Prairie. We havealso now added HELISIM as a satellite flight training facility,enabling U.S. operators to benefit from recent FAA CFR Part 142approval of HELISIM’s EC155 Level D sim.

Eurocopter’s extensive commitment to product investment wasevidenced by initial U.S. deliveries of the AS350 B3e and EC135P2e/T2e in 2011, along with introduction of our first WAAS LPV-equipped EC135, Vision 1000 equipped AS350 and EMS-config-ured EC155 B1. American Eurocopter will continue to add newproducts and upgrades for our customers over the coming years,including the EC175 medium twin and the EC145 T2.

My team and I take great pride in being entrusted with your busi-ness, and I believe this is reflected in the passion and commit-ment shown by all our employees. We will continue to look outfor your best interests in everything we do, and remain at yourservice to support your operational requirements.

Sincerely,

Anthony DiNotaVP – Commercial Sales, Marketing and Customer Support

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2011 CUSTOMER SUPPORTACCOMPLISHMENTS

• New aircraft and parts costs price increases once again kept toa minimum for the benefit of our customers, with AmericanEurocopter’s five-year cumulative price increase being 24%lower than our main competitor.

• EC130 tailboom jig certified, further expanding our local Level-D capabilities.

• American Eurocopter formally appointed by Eurocopter as theregional hub for MR&O of the EC135 and EC145 across NorthAmerican and Latin America.

• New Light Helicopter Technical Support Rep and TechnicalSupport Avionics Specialist added.

• Cross training introduced for our Technical Support Reps,expanding our model coverage by region.

• Enhancements to the Keycopter customer portal addedthroughout the year, including migration to a user ID/passwordaccess, thereby enabling ‘offsite’ access for users.

• Customer Service & Fleet Operations Center (CSFC) celebratedits second full year of operation, contributing to reduced 24-hourAOG closure rate and improved customer satisfaction ratings.

• Inadvertent IMC, NVG recurrency and B2/B3 recurrency train-ing courses introduced for our Grand Prairie, TX-based AS350Level B Full Flight Simulator, the only AS350 FFS of its type.

• HELISIM added as a satellite flight training facility, offering FAACFR Part 142 approved training on an EC155 Level D simulator.

• EC145 maintenance trainer introduced at the American Euro-copter Training Center, offering hands-on maintenance trainingfor all of the EC145’s major systems and adding to the existingfleet of EC120, AS350 and EC130 ground trainers at GrandPrairie.

• American Eurocopter’s Sales team was significantly expanded,with the addition of our new VP Sales, three new Regional Mar-keting Managers (Northeast, Midwest and Northwest) and threeMarket Segment Managers (Corporate/VIP, Oil & Gas and Utili-ty/Tour).

• Delivery of first EC135 configured for Wide Area AugmentationSystem Lateral Precision with Vertical Guidance (WAAS LPV)operations.

• Delivery of first AS350 B3 to have been upgraded to dualhydraulic/increased MTOW configuration.

• Multiple customer events held, including Customer SupportSymposium, Oil & Gas Symposium and EC145 T2 customer pre-sentation, plus events held in association with the year’s industryshows and conferences.

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TABLE OF CONTENTS

Company Information - American Eurocopter.................................

Supply Services Group.................................Supply Services......................................Keycopter...............................................

Technical Support........................................Technical Representatives(by model)..............................................Regional Field Support..........................Technical Publications...........................

Maintenance Repair & Overhaul................

Flight Operations, Customer Training &Aviation Safety..............................................

2012 Courses........................................Aviation Safety.......................................

Sales & Marketing.......................................Regional Marketing Managers..............Segment Market Managers...................

Communications &Public Relations..........................................

Eurocopter Products....................................Production Aircraft................................Legacy Aircraft......................................

Authorized Service Centers.........................

Repair Services............................................

Company Information - Eurocopter Canada Ltd...............................

Company Information - Eurocopter de México S.A...........................

Additional Information................................

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DISCLAIMER:

The information contained in thisDirectory is for reference purposesonly and should only be consultedfor the applicable service year list-ed. American Eurocopter reservesthe right to update any of theDirectory information at any timewithout notice. Please consultAmerican Eurocopter or the com-panies identified in this Directoryshould you require confirmation ofthe listed information.

AE COMPANY INFORMATION

American EurocopterCompany Information

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Headquarters

2701 N. Forum DriveGrand Prairie, TX75052-7099

Main Numbers: (800) 873-0001(972) 641-0000

New Aircraft Productionand Manufacturing Facility

1782 Airport RoadColumbus, MS39701-9663

Supply Services Group

Main Number: (972) SPARES-1(972) 772-7371

Fax: (972) 641-3775On-Call Cell: (972) 679-7052

Technical Support

Main Number: (800) 232-0323Fax: (972) 641-3710On-Call Cell: (214) 215-4770

Website

www.eurocopterusa.comwww.eurocopter.com

AE COMPANY INFORMATION

AE SUPPLY SERVICES GROUP

American EurocopterSupply Services Group

SUPPLY SERVICES GROUP

American Eurocopter’s Supply Services Groupprovides timely processing of customer ordersand warranty claims.

Supply Services Spares: (972) SPARES-1(972) 772-7371

AOG: (800) COPTER-1(800) 267-8371

Supply Services Fax: (972) 641-3775Repair & Warranty Fax: (972) 641-3688AOG Fax: (972) 641-3661AOG Email: [email protected] Email: [email protected] Phone: (855) CLM-AEC1

(855) 256-2321

CUSTOMER LOGISTICS MANAGERS (CLMs)

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Director, Supply Services

Sr. Manager, Supply Services

Supervisor, Supply Services

Jane TischlerPhone: (972) 641-5050Cell: (817) 716-5126Email: [email protected]

Shastri DookiePhone: (972) 641-5073Cell: (817) 600-4395Email: [email protected]

Tracy AtterburyPhone: (972) 641-3671Cell: (214) 679-8773Email: [email protected]

Customer Logistics Manager


Joe GrayPhone: (972) 641-5076Cell: (817) 600-4601Email: [email protected]

Murier BirminghamPhone: (972) 641-5063Cell: (469) 964-2579Email: [email protected]

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CUSTOMER SERVICE REPRESENTATIVES(CSRs)

AE SUPPLY SERVICES GROUPCORE RECOVERY / EXCESS SALES

Customer Service RepresentativeJennifer CantrellPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeTom HartPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeMisty MeyerPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]



Carol SchoellmanPhone: (972) 641-5273Cell: (469) 263-7183Email: [email protected]

Brian SwiftPhone: (972) 641-5077Cell: (817) 600-4600Email: [email protected]

CSP Administrator

Bob WilliamsPhone: (972) 641-3750Email: [email protected]

CSP ADMINISTRATOR & RENTAL

CUSTOMER LOGISTICS MANAGERS cont’d

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CUSTOMER SERVICE REPRESENTATIVES(CSRs) cont’d

Customer Service RepresentativeJohn MoorePhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeKhristen MoorePhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeDanny RaifordPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeMichael StiehlPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeElizabeth SummersPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeChris TaltonPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeCandice WoodPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

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REPAIR REPRESENTATIVES

Manager, Supply Services Repairables

Rick ShelbyPhone: (972) 641-3705Email: [email protected]

Repair Representative

Kevin FreemanPhone: (972) 641-3626Email: [email protected]


Trey MillerPhone: (972) 641-3485Email: [email protected]


Juan RojasPhone: (972) 641-3458Email: [email protected]


Michael WatsonPhone: (972) 641-5093Email: [email protected]


Jessica BatsonPhone: (972) 641-5040Email: [email protected]

KEYCOPTER

E-Commerce Business Manager

Ericka WrightPhone: (877) 9-COPTER (877) 926-7837Email: [email protected]

Keycopter Specialist

LaSonja WillisPhone: (877) 9-COPTER (877) 926-7837Email: [email protected]

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Keycopter is American Eurocopter’s eCommerce Customer service portal that allows our customersto fully manage all aspects of their trade account.With access to Keycopter, you will have the abilityto process orders, retrieve inventory data andyour account information on a real time basis.

With Keycopter access, you may look forward tothese exciting online features:

• 24/7 availability from any computer orSmart Phone• Order Placement- AOG- RUSH- PLANNED

• Import and Export feature• Quote Creation- Order from Quote

• Template Creation- Scheduled Inspections- Frequently Ordered Parts

• Automated Alerts• Accounting Views• Order Status• Shipping and Tracking Information• Backorder Log• Sales Returns• Warranty Request and Tracking- Automatic creation of MMIR form

• Technical Publications- IPC – add parts to shopping basket

• Training Information• Fleet Management• Rentals- Monthly flight hour reporting- Invoice Review- Usage Monitoring

• And Many More to come…

If Keycopter access is available already withinyour company, please contact your company’sFocal Point to gain access. If you do not knowwho to contact within your organization, pleaseemail [email protected] call 1 (877) 9-COPTER for information aboutthe process.

KEYCOPTER (cont’d)

AE TECHNICAL SUPPORT

American EurocopterTechnical Support

TECHNICAL SUPPORT

American Eurocopter’s technical support teamis dedicated to providing support in the follow-ing areas:

• Technical Support Help Desk• Field Service• Service Center Administration• Technical Publications• Fleet Status

Technical Support is always available forimmediate response:

Technical Support Phone: (800) 232-0323Technical Support Fax: (972) 641-3710

[email protected]

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Director, Technical SupportMark JonesPhone: (972) 641-5204Fax: (972) 641-3710Cell: (682) 351-2057E-mail: [email protected]

Manager, Technical SupportJames (J.B.) KincaidPhone: (972) 641-5068Fax: (972) 641-3710Cell: (214) 701-5094E-mail: [email protected]

Manager, Field Support

Manager, Technical Publications

Warranty Administrator

Gerri RobinsonPhone: (972) 641-3670Fax: (972) 641-3468E-mail: [email protected]

Doug GuichardPhone: (972) 641-5047Fax: (972) 641-3710E-mail: [email protected]

Ken ArnoldPhone: (972) 641-3556Fax: (972) 641-3710E-mail: [email protected]

AE TECHNICAL SUPPORT

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AE TECHNICAL REPS - BY MODEL

EC120, AS350, EC130, AS355

Mike MayPhone: (972) 641-3412E-mail: [email protected]

EC120, AS350, EC130, AS355

Chris CarterPhone: (972) 641-3734E-mail: [email protected]

EC120, AS350, EC130, AS355

Ala RamadanPhone: (972) 641-3605E-mail: [email protected]

EC120, AS350, EC130, AS355

Cory ShippenPhone: (972) 641-3706E-mail: [email protected]

Database Administrator

Felicia BrownPhone: (972) 641-3558E-mail: [email protected]

Warranty Administrator

Derran O’NealPhone: (972) 641-3786Email: [email protected]

AE TECHNICAL REPRESENTATIVESBY MODEL

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AS365, EC155. EC225, AS332, SA341, SA315/316

Jim CreightonPhone: (972) 641-3777E-mail: [email protected]

AVIONICS & ELECTRICAL SYSTEMS

William WelchPhone: (972) 641-5236E-mail: [email protected]

AVIONICS & ELECTRICAL SYSTEMS

Gregg YoungPhone: (972) 641-5071E-mail: [email protected]

AE TECHNICAL REPS - BY MODEL

EC135, EC145, BO105, BK117

Kris KieferPhone: (972) 641-3587E-mail: [email protected]

EC135, EC145, BO105, BK117

Mike MattlerPhone: (972) 641-3534E-mail: [email protected]

EC135, EC145, BO105, BK117

Dave VogelPhone: (972) 641-3573E-mail: [email protected]

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REGIONAL FIELD SUPPORT

Regional Technical Representatives are locat-ed throughout the U.S. and offer technicalassistance as well as assistance with logisticsplanning.

Southwest - EC120, AS350, EC130, AS355

Bill BiddlecomePhone: (928) 632-0697Cell: (928) 533-1825

E-mail: [email protected]

S. Central (incl. GOM) - EC120, AS350, EC130, AS355

Chris BreauxPhone: (228) 255-0254Fax: (228) 255-9522Cell: (985) 290-3398E-mail: [email protected]

West/Hawaii - EC120, AS350, EC130, AS355

Tom BrownPhone: (702) 898-6307Fax: (702) 898-6068Cell: (817) 832-3406E-mail: [email protected]

All U.S. - AS332, EC225

Erich CrossinPhone: (817) 263-7862Fax: (817) 423-0541Cell: (972) 955-4843E-mail: [email protected]

Southeast - EC135, EC145, BO105, BK117

Cambren DavisPhone: (352) 848-0009Fax: (352) 848-1081Cell: (352) 232-1052E-mail: [email protected]

Northeast - EC120, AS350, EC130, AS355

Scott DodgePhone: (207) 698-5051Fax: (207) 698-5253Cell: (603) 817-6136E-mail: [email protected]

West - AS350, AS355, SA341, SA315/316

Dave DunstanPhone: (530) 626-0451Fax: (530) 626-1129Cell: (214) 215-3391E-mail: [email protected]

AE REGIONAL FIELD SUPPORT

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N. Central - EC120, AS350, EC130, AS355, AS365

Jon HubbellPhone: (317) 336-7887Fax: (317) 336-7908Cell: (317) 201-8517E-mail: [email protected]

S.Central (incl. GOM) - EC135, EC145, BO105, BK117

Eric HerbstPhone: (979) 319-4375Cell: (214) 208-5338Fax: (979) 319-4375E-mail: [email protected]

Northeast - EC135, EC145, BO105, BK117

Mike MortersPhone: (972) 641-3402Fax: (972) 641-3710Cell: (214) 629-6282E-mail: [email protected]

West - EC120, AS350, EC130, AS355

Ryan OlsenPhone: (949) 305-8532Fax: (949) 305-8534Cell: (949) 310-0507E-mail: [email protected]

Southeast - EC120, AS350, EC130, AS355

Phil RizanPhone: (770) 687-2775Fax: (770) 687-8534Cell: (770) 315-4186E-mail: [email protected]

North Central - EC135, EC145, BO105, BK117

John ShaugerPhone: (812) 597-5528Fax: (812) 597-5538

E-mail: [email protected]

West - EC135, EC145, BO105, BK117

Steve SmithPhone: (425) 821-6797Fax: (425) 823-2446Cell: (206) 660-7100E-mail: [email protected]

Rocky Mountain - AS350, EC130, BO105, BK117

Bob SwansonPhone: (303) 688-9618Fax: (303) 688-9632Cell: (303) 882-7112E-mail: [email protected]

AE REGIONAL FIELD SUPPORT

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TECHNICAL PUBLICATIONS

Technical Publications are essential to the main-tenance of Eurocopter helicopters, and are pro-vided free of charge for a period of five years,after the purchase of a new aircraft. Additionalcopies may be purchased as required, with orwithout a revision service.

Manuals on CD-ROM are available for the following aircraft:

Vendor manuals on CD-ROM are available forthe following aircraft:

Manager, Technical PublicationsGerri RobinsonPhone: (972) 641-3670Fax: (972) 641-3468E-mail: [email protected]

Senior Technical Publications Coordinators

Courtney NguyenPhone: (972) 641-3681E-mail:

[email protected]

Linda VoPhone: (972) 641-3622 E-mail: [email protected]

EC120AS350EC130AS355

EC135BO105EC145BK117

AS365EC155AS332EC225

AS350EC130AS355

EC145AS365AS332

AE TECHNICAL PUBLICATIONS

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AE TECHNICAL PUBLICATIONS

AE MAINTENANCE REPAIR & OVERHAUL

American EurocopterMaintenance Repairand Overhaul

MAINTENANCE REPAIR & OVERHAUL

American Eurocopter’s repair and overhaulfacilities provide inspection, maintenance andrepair services for Eurocopter products. Ourteam consists of experienced, factory-trainedtechnicians, supported by service engineers andquality assurance technicians. Our repair andoverhaul team strives to provide the most com-prehensive service and competitive pricing inthe industry.

VP, Commercial Programs & MROSammy PencePhone: (972) 641-3624Cell: (214) 208-7955E-mail: [email protected]

Director, MRORod LutzPhone: (972) 641-3741Cell: (817) 301-7896E-mail: [email protected]

Manager, Blade ShopJim TullyPhone: (972) 641-3682Fax: (972) 641-3609Cell: (214) 906-0518E-mail: [email protected]

Manager, Maintenance & RepairWayne TibbittsPhone: (972) 641-3475Fax: (972) 641-3544Cell: (817) 905-7556E-mail: [email protected]

Manager, Dynamic Component RepairDena WidnerPhone: (972) 641-3763Fax: (972) 641-3623Cell: (214) 601-2049E-mail: [email protected]

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Blade Shop Avionics

DCR Shop Maintenance & Repair

EC135/EC145/BK117 RepairFixture

EC135/EC145 Test Cell

EC145/BK117 Tail BoomRepair Jig

Manager, AvionicsMitch MelrosePhone: (972) 641-3450Fax: (972) 641-3452Cell: (817) 312-3772E-mail: [email protected]

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FLIGHT OPS & TRAINING

American EurocopterFlight Operations,Customer Training &Aviation Safety

FLIGHT OPERATIONS & TRAINING

Flight training and maintenance training cours-es are provided for all current civil productionEurocopter helicopters, including initial, transi-tion and recurrency training.

American Eurocopter’s maintenance trainingschool offers a variety of courses including: air-frame field maintenance, automatic flight con-trol system, field maintenance and generalmaintenance. For your convenience, off-sitetraining is also available.

Details on scheduling and pricing can be foundonline at www.eurocopterusa.com.

Training Phone: (972) 641-3498Training Fax: (972) 641-3764

VP, Flight Operations, Customer Training &Aviation SafetyDel LivingstonPhone: (972) 641-3795E-mail: [email protected]

Director, Customer TrainingTamara TigertPhone: (972) 641-3646E-mail: [email protected]

Chief Pilot (EC120, AS350, EC135, EC145,BK117, EC155, EC225)Bruce WebbPhone: (972) 641-3406E-mail: [email protected]

Manager, Simulation & StandardizationTimothy McAdamsPhone: (972) 641-3796E-mail: [email protected]

Manager, Certified TrainingBrian NeuhoffPhone: (972) 641-5254E-mail: [email protected]

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ADMINISTRATIVE SUPPORT

Sr. Administrative AssistantLourdes PoardPhone: (972) 641-3403E-mail: [email protected]

Administrative AssistantSarah MorrisPhone: (972) 641-3509E-mail: [email protected]

Senior Training CoordinatorZulma BourgeoisPhone: (972) 641-3498E-mail: [email protected]

Training CoordinatorDottie AldrichPhone: (972) 641-3740E-mail: [email protected]

FLIGHT INSTRUCTORS

EC145, AS365, EC155, NVG, Night UnaidedSenior Instructor PilotJohn BourgeoisPhone: (972) 641-3429E-mail: [email protected]

EC120, AS350, EC130, EC135Senior Instructor PilotDave BurchillPhone: (972) 641-3469E-mail: [email protected]

EC135, EC145, BO105, BK117Senior Instructor PilotFrank KanaukaPhone: (972) 641-3459E-mail: [email protected]

EC120, AS350, EC130, EC145, NVGSenior Instructor PilotMike NewellPhone: (972) 641-3603E-mail: [email protected]


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EC135, EC145, AS365, EC155Senior Instructor PilotJim WatsonPhone: (972) 641-3435E-mail: [email protected]

EC120, AS350, EC135, Night UnaidedInstructor PilotMatthew EvansPhone: (972) 641-3568E-mail: [email protected]

AS350, EC145Instructor PilotEmanuele FigliaPhone: (972) 641-5060E-mail: [email protected]

AS350, AS355Instructor PilotGina GuthriePhone: (972) 641-3451E-mail: [email protected]

EC145Instructor PilotAaron HuppPhone: (972) 641-5205E-mail: [email protected]

EC145Instructor PilotGary MadduxPhone: (972) 641-5276E-mail: [email protected]

EC120, AS350, EC130, Night UnaidedInstructor PilotClifford OberreitPhone: (972) 641-3621E-mail: [email protected]

AS350, EC145Instructor PilotStephen ScroggsPhone: (972) 641-3579E-mail: [email protected]


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FIELD MAINTENANCE INSTRUCTORS

EC120, AS350, EC130, AS355Manager of Technical InstructionRichard MarvinPhone: (972) 641-3503E-mail: [email protected]

AS332, EC225, SA315, SA316, SA330Senior Technical InstructorBob HernandezPhone: (972) 641-3748E-mail: [email protected]

AS350, EC130, AS365, EC155Senior Technical InstructorDon MosleyPhone: (972) 641-3718E-mail: [email protected]

EC135, EC145Technical InstructorDameon BergPhone: (972) 641-5066E-mail: [email protected]

EC135, EC145, BK117Technical InstructorTracy BryanPhone: (972) 641-3404E-mail: [email protected]

EC135, EC145, BK117Technical Instructor, SpanishRudy GaonaPhone: (972) 641-5049E-mail: [email protected]

AS350, EC130Technical Instructor, SpanishEric RuizPhone: (972) 641-3491E-mail: [email protected]


AVIONICS

AS350, EC135, EC145Avionics InstructorAllen ForemanPhone: (972) 641-3778E-mail: [email protected]

FLIGHT TEST

Chief PilotJohn BrodnickiPhone: (972) 641-3704E-mail: [email protected]

Chief PilotJeffrey TrangPhone: (972) 641-5251E-mail: [email protected]

Production Test PilotKimball AlmourPhone: (972) 641-5206E-mail: [email protected]

Production Test PilotAndy ThrockmortonPhone: (972) 641-3610E-mail: [email protected]

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2012 Course Catalog

American Eurocopter is pleased to offer thefollowing catalog of flight and maintenancetraining courses.

For full details of courses and pricing, pleasecontact your local American Eurocopter repre-sentative or visit our website at www.euro-copterusa.com.

Flight Training Courses

These courses combine classroom instructionwith flight instruction. Minimum requirementsinclude FAA-issued Private Pilot Certificatewith a Rotorcraft - Helicopter Rating, take-offand landing currency in helicopters, and a validmedical certificate.

Pilot Initial/Transition Course

Initial/transition flight training in factory ownedhelicopters is offered for the following models:

EC120 - 3 days classroom, 3 flight hrsAS350 B2 / B3 - 3 days classroom, 4 flight hrsAS350 B3 2B1 - 3 days classroom, 3 flight hrsEC145 - 7 -10 days (42 hrs.) classroom, 7 flighthrs

Initial/transition flight training for the followingmodels is conducted in the customer’s heli-copter. Pricing will be negotiated based ontravel expenses and daily instructor costs.


Training Sales ManagerAndy LitteralPhone: (972) 641-5091Fax: (972) 641-3419Cell: (214) 601-0688E-mail: [email protected]

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EC130 - 3 days classroom, 3 flight hrsAS355 Series - 3 days classroom, 4 flight hrsEC135 VFR - 5 days classroom, 4 flight hrsEC135 IFR - 7 days classroom, 7 flight hrsBK117 - 4 days classroom, 4 flight hrsAS365 - 5 days classroom, 5 flight hrsEC155 - 7 days classroom, 7 flight hrsAS332 - 10 days classroom, 10 flight hrs

Pilot Recurrent Course

Recurrency flight training in factory ownedhelicopters is offered for the following models:

EC120 - 1 day classroom, 1.5 flight hrsAS350 B2 / B3 2B1 - 1 day classroom, 1.5 flighthrsAS350 B3 - 1 day classroom, 2 flight hrsEC145 - 2 days classroom, 2 flight hrs

Recurrency flight training for the followingmodels is conducted in the customer’s heli-copter. Pricing will be negotiated based ontravel expenses and daily instructor costs.

EC130 - 1 day classroom, 1.5 flight hrsAS355 Series - 1 day classroom, 2 flight hrsEC135 VFR - 1 day classroom, 1.5 flight hrsEC135 IFR - 2 days classroom, 2 flight hrsBK117 - 1 day classroom, 1.5 flight hrsAS365 - 1 day classroom, 1.5 flight hrsEC155 - 2 days classroom, 2 flight hrsAS332 - 5 days classroom, 3 flight hrs

Inadvertant Instrument MeterologicalConditions (IIMC)

To review flight conditions that typically leadsto inadvertent IMC conditions. This courseemphasizes the identification of circumstancesconducive to inadvertent IMC and strategies toabandon continued VFR flight into deterioratingconditions. The discussed strategies willinclude Aeronautical Decision Making (ADM)skills, weather resource gathering, Single PilotResource Management, and IIMC survival tech-niques.


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This course segment is complete when the stu-dent can demonstrate an understanding of theconditions that typically lead to inadvertentIMC, describe the basic skills required for anditems that assist in recovery from IIMC andunusual attitudes.

The student is exposed to Instrument Meteoro-logical Conditions (IMC) in a controlled environ-ment where they may experience the risksassociated with IMC conditions in a non-IFRcertified aircraft. The student will be exposedto Marginal VFR (MVFR) conditions while underthe hood, as well as actual IIMC. During thestudents training they will review IIMC proce-dures, Single Pilot Resource Managementskills as well risk management techniques.

Maintenance Pilot Flight Procedures Course

Maintenance pilot flight procedures coursesare offered in our factory owned aircraft. Suc-cessful completion of an approved Pilot Transi-tion course is a pre-requisite for this course.

EC120 - 1 day classroom, 1.5 flight hrsAS350 B2 - 2 days classroom, 1.5 flight hrsAS350 B3 - 2 days classroom, 2 flight hrsEC145 - 2 days classroom, 3 flight hrs

Pilot Differences Course

Pilot differences courses are offered in our fac-tory owned aircraft. Successful completion ofan approved Pilot Transition course is a pre-requisite for this course.

AS350 B2 to B3 - 1 day classroom, 2 flight hrs

Pilot differences courses are also offered in thecustomer’s aircraft. Successful completion ofan approved Pilot Transition course is a pre-requisite for this course.


34


AS350 B3 to B3 2B1 -1 day classroom, 2 flight hrsAS350 B3 to EC130 -1 day classroom, 1.5 flight hrsAS365 N2 to N3 -1 day classroom, 1.5 flight hrsEC135 VFR to IFR -2 days classroom, 2 flight hrs

FAR Part 141 certified courses

NVG Initial Qualification for Commercial Pilots

This course provides pilots with the basicknowledge on the safe use of night vision gog-gles. It provides an in-depth study of thehuman visual system and the theory of NightVision Goggles, and provides Basic AircraftManeuvers - Commercial PTS and NVG Specif-ic.

Minimum requirements include a valid com-mercial pilot’s certificate, a current Class 2 orbetter medical certificate, at least 500 totalhours of helicopter experience, recent atten-dance at American Eurocopter refresher train-ing for the aircraft model in question, and nightcurrency in accordance with FAR 61.57.

EC120 - 8 hrs classroom, 6 flight hrsAS350 B2 / B3 - 8 hrs classroom, 6 flight hrs

NVG Refresher

In addition to the requirements listed for theNVG initial qualification course, pilots who havenot attended an NVG Qualification Course fromAmerican Eurocopter must be able to produceevidence that they were previously NVG-quali-fied either in a military program or via an FAAApproved Part 141 NVG Qualification course.

EC120 - 4 hrs classroom, 2 flight hrsAS350 B2 / B3 - 4 hrs classroom, 2 flight hrs

35

NVG Instructor Orientation

Minimum requirements include a valid com-mercial pilot’s certificate, CFI helicopter rating,a current medical certificate, at least 300 totalhours of helicopter experience, at least 100hours of NVG time, documented NVG initialqualification from an approved Part 141 organi-zation, and log book endorsement designatingas NVG PIC by applicant’s parent organization.

EC120 & AS350 B2 / B3 -12.7 hrs classroom, 4 flight hrs

Tactical Flight Officers: TFOs are welcome toattend NVG courses together with their unitpilots. This includes ground school and backseat ride during normal procedures.

Night Urban Flight and Emergencies

This course is advanced night training for pri-vate or commercial pilots. It covers an in-depthstudy of the human visual system and providesBasic Aircraft Maneuvers with demonstration ofvisual problems as well as full emergency pro-cedures at night.

Minimum requirements include a valid privateor commercial pilot’s certificate, a currentClass 2 or better medical certificate, at least300 total hours of helicopter experience, andprevious attendance at American Eurocopterinitial training for the aircraft model in ques-tion.

Initial qualification:

EC120 - 4 hrs classroom, 2 flight hrsAS350 series - 4 hrs classroom, 2 flight hrs

Refresher training (the Night Urban Flight andEmergencies Initial course is a pre-requisite):

EC120 - 2 hrs classroom, 2 flight hrsAS350 series - 2 hrs classroom, 2 flight hrs


36


Airframe Field Maintenance Courses

These courses utilize classroom instructionand/or shop demonstrations to train the stu-dent to a point where he or she will be able todemonstrate an understanding of the funda-mental operations and skills necessary tomaintain the aircraft in an airworthy condition.Acceptance into the courses is based on therequirement that the student possess the basicexperience and skill levels of one of the follow-ing: certification as an airframemechanic/engineer with one year practicalexperience as a rated aircraft mechanic/engi-neer; one year of experience as an activemechanic/engineer on helicopters; or threeyears general experience as a commercial ormilitary aircraft mechanic/engineer.

American Eurocopter offers on-site mainte-nance courses for the following aircraft:EC120, AS350 Series (D, B, BA, B2, B3), EC130,EC135, EC145, BK117, AS365 and EC155.

Initial Familiarization - 10 days/ 60 hrsRefresher training - 5 days/ 30 hrs

American Eurocopter also offers on-site main-tenance courses for its AS332 heavy twin heli-copter.

Initial Familiarization - 15 days/ 90 hrsRefresher training - 7 days/ 42 hrs

Differences courses are offered for the follow-ing models:

AS350 B2 to B3 -2 daysAS350 B3 to EC130 - 2 daysAS355 F series to N - 2 daysAS365 N2 to N3 - 2 daysEC155 B to B1 - 1 day

37


Avionics Maintenance Courses

Avionics Systems

Instruction will cover VHF comms, ADF naviga-tion, VOR navigation, transponder, DME, GPSnavigation, radar altimeter, DC power genera-tion and distribution, AC power, pitot-static,warning unit, Central Panel Display System(CPDS), engine indication, main gearbox indi-cation, fuel distribution, Flight Control DisplaySystem (FCDS) and Automatic Flight ControlSystem (AFCS).

EC135 System - 10 days/ 60 hrsEC145 System - 10 days/ 60 hrs

FCDS/AFCS Systems

Provides an overview of the autopilot and flightcontrol display system, plus the interactionbetween these two systems.

EC135 FCDS/AFCS - 5 days/ 30 hrsEC145 FCDS/AFCS - 5 days/ 30 hrs

DTS User Training

Provides an explanation of autopilot softwareparameters, including use and handling of Dig-ital Test System (DTS), creation of DTS flightrecord pages, practical applications on failuresimulations, and flight recording and analysis.

EC135 - 5 days/ 30 hrs

Flight Training Devices

American Eurocopter offers EC135 simulatortraining in an FAA Level 6 certified full-motionsystem with 6 degrees of freedom, a visualsystem with a 150° by 80° field of vision, and adatabase that includes detailed airports, heli-pads, and realistic 3-D moving models. The fol-lowing courses are approved under Part 142:

38


Initial Training -38 hrs of ground instruction, 15.5 hrs in FTD

Recurrent Training -12 hrs of ground instruction, up to 6 hrs in FTD

The EC135 simulator is also convertible to anEC145 Flight Simulation Training Device.

AS350 Simulator: American Eurocopter’s newFAA Level B certified AS350 simulator is nowready for training. The AS350 simulator is afull-motion, multi-mission trainer that willcover a wide spectrum of training missions forAirborne Law Enforcement, Air Medical Ser-vices and other AS350 operators.

The AS350 simulator’s design features includenot only a mission-ready NVG cockpit but alsoa full cabin in order to accommodate AirborneLaw Enforcement and Air Medical Servicescrew missions. Pilotinstrumentationincludes full avion-ics with autopilot, inaddition to a com-plete Law Enforce-ment mission suitefor a Tactical FlightOfficer (TFO). Amer-ican Eurocoptertakes flight simula-tion to a new level with flight training and mis-sion training capabilities that cannot otherwisebe performed in train-ing aircraft.

The simulators arealso available for dry-lease. Operators’instructor pilots willbe asked to completea training course onthe Instructor Operat-ing Station (IOS).

Note: Dry time may not be guaranteed forscheduling until 24 hrs prior to start date.

39

SAFETY

AVIATION SAFETY

Safety

Chief Safety OfficerGregg SmithPhone: (972) 641-3532E-mail: [email protected]

Fire Chief / Manager, Emergency ServicesKirk TurnerPhone: (972) 641-5242E-mail: [email protected]

Fleet Safety

Manager, Fleet SafetyChris BryantPhone: (972) 641-5296E-mail: [email protected]

Accident Investigation

Manager, Accident InvestigatorLindsay CunninghamPhone: (972) 641-3613E-mail: [email protected]

Senior Accident InvestigatorSeth ButnerPhone: (972) 641-5090E-mail: [email protected]

40

SAFETY

AE SALES & MARKETING

American EurocopterSales & Marketing

42

SALES & MARKETING

The Sales Department is responsible for allnew and used aircraft sales, aircraft deliveriesand customer presentations, as well as techni-cal and general product information.


VP, SalesTreg ManningPhone: (972) 641-3464Fax: (972) 641-3419Cell: (972) 998-6569E-mail: [email protected]

VP, Commercial Sales, Marketing & Customer Support

Anthony DiNotaPhone: (972) 641-3559Fax: (972) 641-3419Cell: (972) 795-8046

Manager, New Helicopter DeliveriesLoyd St. JohnPhone: (972) 641-3567Fax: (972) 641-3419Cell: (214) 914-3597E-mail: [email protected]

Sr. Director, Aftermarket SalesMike RichardsonPhone: (972) 641-3526Fax: (972) 641-3419Cell: (817) 688-4846E-mail: [email protected]

Manager, Aftermarket Sales SupportJe! DonahuePhone: (972) 641-3735Fax: (972) 641-3419Cell: (972) 955-6177E-mail: [email protected]

Customer Support EngineerPaul PetersonPhone: (972) 641-3749Fax: (972) 641-3419Cell: (972) 795-9125E-mail: [email protected]

43


MidwestGlenn MurrayPhone: (972) 641-3773Fax: (972) 641-3419Cell: (817) 600-1672E-mail: [email protected]

CentralJohn ByusPhone: (972) 641-3686Fax: (972) 641-3419Cell: (817) 975-9220E-mail: [email protected]

SoutheastKeith HaneyPhone: (817) 909-5536Fax: (614) 760-5892Cell: (817) 909-5536E-mail: [email protected]

Paci!c

Phone: (909) 962-1333Cell: (909) 276-1732Fax: (909) 972-1673E-mail: [email protected]

Mid-AtlanticRon StevensonPhone: (610) 998-0137Fax: (610) 998-0137Cell: (610) 470-0391E-mail: [email protected]

NortheastKristopher DeSotoPhone: (972) 213-3350Fax: (972) 641-3419Cell: (972) 213-3350E-mail: [email protected]

NorthwestTodd PowersPhone: (972) 641-3662Fax: (972) 641-3419Cell: (972) 998-6803E-mail: [email protected]

Brad Schneider

REGIONAL MARKETING MANAGERS

44


Corporate / VIP Segment ManagerPatrice RoyerPhone: (972) 641-3604Fax: (972) 641-3419Cell: (214) 918-0815E-mail: [email protected]

EMS Market Segment ManagerTerri RagsdalePhone: (480) 473-7022Fax: (480) 473-4926Cell: (480) 226-4031E-mail: [email protected]

Law Enforcement Segment ManagerEd Van WinklePhone: (972) 641-3563Fax: (972) 641-3419Cell: (214) 470-9436E-mail: [email protected]

Oil & Gas Segment ManagerDon BaenenPhone: (817) 600-1575Fax: (972) 641-3419Cell: (817) 600-1575E-mail: [email protected]

Tour / Utility Segment ManagerBob EngelbrechtPhone: (972) 795-1459Fax: (541) 306-4547Cell: (972) 795-1459E-mail: [email protected]

SEGMENT MARKET MANAGERS

AE COMMUNICATIONS & PUBLIC RELATIONS

American EurocopterCommunications &Public Relations

COMMUNICATIONS & PUBLIC RELATIONS

VP, Communications andPublic RelationsBrenda ReulandPhone: (972) 641-3679Fax: (972) 641-3779E-mail: [email protected]

Manager, Media RelationsJeff DronenPhone: (972) 641-3525Fax: (972) 641-3490E-mail: [email protected]

E-Communications SpecialistNatalia IvchenkoPhone: (972) 641-5264Fax: (972) 641-3490E-mail: [email protected]

Creative DesignerLen JenningsPhone: (972) 641-3444Fax: (972) 641-3490E-mail: [email protected]

Manager, Tradeshows and EventsAndrea WinningPhone: (972) 641-5003Fax: (972) 641-3490E-mail: [email protected]

46

AE COMMUNICATIONS & PUBLIC RELATIONS

EUROCOPTER PRODUCTS

Eurocopter Products

48

EUROCOPTER PRODUCTS

Eurocopter is the number one producer of tur-bine helicopters both worldwide and in the U.S.civil market.

Eurocopter's objective is to ensure that its air-craft continue to meet the needs of operators,and to bring to fruition the advanced technologyhelicopter programs that will define tomorrow'sglobal marketplace. For more details on Euro-copter’s Bluecopter R&D initiative, please visitwww.bluecopter.com.

EUROCOPTER PRODUCTS

Data as of 12/31/2010

2010 WORLD WIDE FLEET DISTRIBUTION

Family Sub Family DeliveriesAircraft In

Service2010 Flight

Hours Total Hours

EC120 Colibri TOTAL 686 654 146,000 1,090,000

AS350/550 3,749 3,226 1,064,000 17,745,000

EC130 373 360 134,000 676,000

AS355/555 768 659 148,000 3,695,000

Ecureuil family TOTAL 4,890 4,245 1,346,000 22,116,000

EC135/EC635 TOTAL 937 911 327,000 1,915,000

BK117 444 367 104,000 2,558,000

EC145 404 399 120,000 452,000

EC145/BK117 TOTAL 848 766 224,000 3,010,000

SA360/361 36 0 0 113,000

AS365/565 736 634 177,000 3,572,000

AS366 (HH-65) 101 93 49,000 1,175,000

EC155 131 129 46,000 281,000

Dauphin family TOTAL 1,004 856 272,000 5,141,000

AS332/532 MK1 572 502 129,000 3,501,000

AS332/532 MK2 90 82 40,000 567,000

EC225/725 105 104 52,000 135,000

Super Puma TOTAL 767 688 221,000 4,203,000

Alouette TOTAL 3,245 1,028 162,000 19,940,000

Gazelle TOTAL 1,269 698 125,000 6,761,000

BO105 TOTAL 1,407 917 177,000 7,626,000

Puma TOTAL 705 377 68,000 3,843,000

Super Frelon TOTAL 105 4 0 344,000

OVERALL TOTAL: 15,863 11,144 3,068,000 75,989,000

Ecureuil family

EC145/BK117

Dauphin family

Super Puma

49

AS350 B2

EC120 B

*Data shown for Max Gross Weight Performance

SeatingEmpty WeightUseful LoadMax Gross Wt (int/ext)Engine TypeTake-Off PowerUsable Fuel (std tanks)V.N.E.Fast CruiseHover O.G.E./I.G.E.Max Range (std tanks)Max Endurance (std tanks)

1+42,191 lbs1,590 lbs

3,781/3,968 lbs1 TM Arrius 2F

504 shp107 gal150 kts120 kts

7,600/9,250 ft383 nm4.3 hrs


1+5/62,690 lbs2,270 lbs

4,960/5,512 lbs1 TM Arriel 1D1


7,550/9,850 ft360 nm4.4 hrs

PRODUCTION AIRCRAFT

50

EC130 B4

AS350 B3e


1+5/62,780 lbs2,445 lbs

5,225/6,172 lbsArriel 2D847 shp143 gal155 kts137 kts

9,450/11,600 ft346 nm4.3 hrs


1+6/73,038 lbs2,313 lbs

5,351/6,172 lbs1 TM Arriel 2B1


8,325/10,165 ft329 nm3.8 hrs


PRODUCTION AIRCRAFT

51

AS355 NP


1+5/63,313 lbs2,419 lbs

5,732/6,172 lbs2 TM Arrius 1A1460 shp/eng193 gal150 kts120 kts

7,080/8,450 ft395 nm4.6 hrs


PRODUCTION AIRCRAFT

EC135 P2e


1+6/73,208 lbs3,296 lbs

6,504/6,504 lbs2 P&WC PW206 B2

667 shp/eng185 gal140 kts137 kts

5,600/6,000 ft340 nm3.5 hrs

52

EC145


1+93,951 lbs3,953 lbs

7,903/7,903 lbs2 TM Arriel 1E2738 shp/eng229 gal145 kts133 kts

2,530/9,600 ft370 nm3.6 hrs


EC135 T2e


1+6/73,208 lbs3,296 lbs

6,504/6,504 lbs2 TM Arrius 2B2634 shp/eng185 gal140 kts137 kts

5,600/6,000 ft332 nm3.3 hrs

PRODUCTION AIRCRAFT

53

EC155 B1

AS365 N3+


1+12/135,234 lbs4,246 lbs

9,480/9,480 lbs2 TM Arriel 2C838 shp/eng300 gal155 kts145 kts

3,773/8,596 ft427 nm4.1 hrs


2+12/135,774 lbs5,072 lbs

10,846/10,846 lbs2 TM Arriel 2C2943 shp/eng332 gal175 kts143 kts

10,670 lbs.@ S.L./7,050 ft423 nm4.0 hrs


PRODUCTION AIRCRAFT

54

EC175


2+16TBATBA

7 ton class2 P&WC PT6C-67E1,775 shp/eng

530 galTBATBATBA

540 nm (ISA + 20ºC)TBA


PRODUCTION AIRCRAFT

EC225


2+1911,642 lbs12,609 lbs

24,251/24,690 lbs2 TM Makila 2A2,097 shp/eng

674 gal175 kts142 kts

2,607/6,350 ft448 nm4.0 hrs

55

SA318C Alouette


1+41,990 lbs1,660 lbs

3,650/3,650 lbs1 TM Astazou II


2,950/5,160 ft374 nm5.3 hrs

SA341G Gazelle


1+42,112 lbs1,858 lbs

3,970/3,970 lbs1 TM Astazou IIIA


7,215/9,185 ft415 nm4.6 hrs


LEGACY AIRCRAFT

56

SA315B Lama


1+42,266 lbs2,034 lbs

4,300/5,070 lbs1 TM Artouste IIIB


15,100/16,565 ft278 nm3.3 hrs

BO105 CBS


1+4/52,910 lbs2,601 lbs

5,511/5,511 lbs2 Allison 250-C20B


5,400/8,000 ft305 nm3.5 hrs


LEGACY AIRCRAFT

57

SA330J Puma

BK117 B-1


1+73,596 lbs3,459 lbs

7,055/7,055 lbs2 HW LTS101-750B1

550 shp/eng184 gal150 kts134 kts

7,500/9,600 ft297 nm3.0 hrs


2+188,358 lbs7,957 lbs

16,315/16,315 lbs2 TM Turmo IV C1,494 shp/eng

408 gal142 kts139 kts

5,580/7,545 ft297 nm3.1 hrs


LEGACY AIRCRAFT

58

EUROCOPTER PRODUCTS

AE AUTHORIZED SERVICE CENTERS

American EurocopterAuthorizedService Centers

60

American Eurocopter Authorized Service Centers


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American Eurocopter Authorized Service Center Guide


63


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64

Eurocopter has an expansive network of factory-owned and independent Service Cen-ters across North America, ready to meet yourneeds.

American Eurocopter Service Centers maintaina current FAA Repair Station certificate and arequalified to perform maintenance and structur-al repair in accordance with Eurocopter guide-lines.

Advanced Helicopter Services Inc. - CA.....Arrow Aviation - LA....................................Big Valley Aviation, Inc. - CA......................Cascade Airframe Repair, Inc. - WA..........Corporate Helicopters - CA........................Heli-One American Support - CO..............Heli-Tronics, Inc. - PR...............................Helicopter Corporation of America dba Helicorp - TN......................................Helicopter Services of Utah, Inc. - UT.......Helicopter Specialties, Inc. - WI................Keystone MRO - PA....................................Metro Aviation, Inc. - LA............................Nampa Valley Helicopters, Inc. - ID...........New Hampshire Helicopters - NH............Ocean Aire - NJ..........................................Redding Air Service, Inc. - CA...................Rotor Wing Hawaii - HI..............................Rotorcraft Support, Inc. - CA.....................Rotortech Services Inc. - FL......................Sterling Helicopter - PA.............................Uniflight - TX..............................................Uniflight Northeast - PA.............................U.S. Helicopters, Inc. - NC.........................Vertical Aviation, LLC. - AZ.........................

SERVICE CENTER INDEX

65656566666667

6767686869696970707071717172727273


65


ADVANCED HELICOPTER SERVICES, INC.17986 County Road 94BWoodland, CA 95695Phone: (530) 669-7115Fax: (530) 669-7547Email: [email protected]: www.advancedhelicopterservices.com

Pres./CEO: Sparrow TangD.O.M.: Ryan ClarkMaintenance EC120, AS350, EC130,

AS355, EC135, BO105

ARROW AVIATION1318 Smede Hwy (Hwy. 92)Broussard, LA 70518Phone: (337) 364-4357Fax: (337) 364-4186Website: www.arrowaviationco.com

Mgr: Cyril GuidryG.M.: David GuidryD.O.M.: Timothy IvanoffMaintenance: EC120, AS350, AS355, EC135,

BO105, BK117

BIG VALLEY AVIATION, INC.7535 Lindbergh StreetStockton, CA 95206Phone: (209) 982-4991Spares Fax: (209) 982-4311Accounting Fax: (209) 234-4854E-mail: [email protected]: www.bigvalleyaviation.com

President/D.O.M.: Paul McKenzieMaintenance: EC120, AS350, AS355,

BO105, BK117

66


CASCADE AIRFRAME REPAIR, INC.8500 Perimeter Road A-4Seattle, WA 98108Phone: (206) 767-5290Fax: (206) 767-1726E-mail: [email protected]: www.cascadeairframe.com

G.M./D.O.M.: Bob StarrMaintenance: EC120, AS350, EC130, EC135

CORPORATE HELICOPTERS3753 John J. Montgomery, Suite 2San Diego, CA 92123Phone: (858) 505-5650Parts Fax: (858) 737-6866E-mail: [email protected]: [email protected]: www.corporatehelicopters.comPresident: Ivor ShierD.O.M.: Jon McClureMaintenance: EC120, AS350, EC130

HELI-ONE AMERICAN SUPPORT120 NE Frontage RoadFt. Collins, CO 80524-9222Phone: (970) 492-1000Fax: (970) 492-1099Website: www.heli-one.ca/coloradoPresident: Larry AlexandreGeneral Mgr: Jarrett McDowellChief Inspector: Timothy HebertMaintenance: EC120, AS350, AS355, BO105,

BK117, SA315/316/318, SA330J

Overhaul: AS350/355, SA315/316/318

67


HELI-TRONICS, INC.Subsidiary of Caribbean Heli-Jet, Inc.South Ramp, Lot 3AIsla Grande AirportSan Juan, PR 00907MAILING: P.O. Box 366006San Juan, PR 00936-6006Phone: (787) 722-1984Fax: (787) 724-8260

President: Roberto VillamilD.O.M.: Roger FigueroaMaintenance: EC120, AS350, EC130, AS355

HELICOPTER CORPORATION OF AMERICAdba HELICORP210 Tune Airport DriveNashville, TN 37209Phone: (615) 350-5015

(800) 803-9270Fax: (615) 350-5017Website: www.helicorp.org

President: Francis S. GuessVP, Sales: Susan ReynoldsD.O.M.: Matt RichardsonShop Foreman: Scott WillsMaintenance: AS350, EC130

HELICOPTER SERVICES OF UTAH, INC.2244 South 1640 WestWoods Cross, UT 84087-2300Phone: (801) 295-5700Fax: (801) 295-5795Website: www.classicaviation.net

President: Alan BaileyD.O.M.: Dan BanksMaintenance: AS350, EC130, AS355

HELICORP

68


HELICOPTER SPECIALTIES, INC.4746 South Columbia Dr.Janesville, WI 53546Phone: (608) 758-1701Fax: (608) 758-2599E-mail: [email protected]: www.helicopterspecialties.net

President: Jim FreemanParts Mgr: Sara GarbeD.O.M.: Jason ShrierMaintenance: EC120, AS350, EC130, AS355,

EC135, BO105, EC145, BK117,AS365

KEYSTONE MRO11 Lindbergh Blvd, Box 8Coatesville, PA 19320Phone: (877) 883-0577 Fax: (484) 785-4874E-mail: [email protected]: www.sikorsky.com

Gen. Mgr.: Raymond B. BennettEmail: [email protected].: Jim DemarrE-mail: [email protected]: AS350, AS355, BO105, EC135

EC145, BK117, AS365

69


METRO AVIATION, INC.1214 Hawn Ave.Shreveport, LA 71107P.O. Box 7008Shreveport, LA 71137Phone: (318) 222-5529Fax: (318) 222-0503E-mail: [email protected]: www.metroaviation.com

President: Mike StanberryMng. D.O.M.: Milton K. Geltz Maintenance: AS350, EC130, AS355, EC135,

BO105, EC145, BK117

NAMPA VALLEY HELICOPTERS, INC.5717 Albatros StreetBoise, ID 83705Phone: (208) 362-0851Fax: (208) 362-9726Website: www.NVHelicopters.com

GM: Dean TromburgD.O.M.: Kevin SkeltonMaintenance: AS350, AS355,

SA315/316/319Overhaul: AS350, AS355

NEW HAMPSHIRE HELICOPTERSA Division of Port City Air, Inc.104 Grafton Dr.Portsmouth, NH 03801Phone: (603) 430-1111Parts Phone: (603) 766-3265Fax: (603) 766-0266Parts Fax: (603) 430-1199E-mail: [email protected]: www.portcityair.com

D.O.M.: Steven FoxParts Mgr.: Wendy RabitorMaintenance: EC120, AS350, AS355

70


OCEAN AIREMAILING: P.O. Box 1245Tom’s River, NJ 08754SHIP TO: RJ Miller AirparkRoute 530 WestBayville, NJ 08721Phone: (732) 797-1077Fax: (732) 797-1076E-mail: [email protected]: www.oceanaire.net

D.O.M.: Len BoydParts Mgr: Chuck SafarianMaintenance: EC120, AS350, AS355, AS365

REDDING AIR SERVICE, INC.6831 Airway AvenueRedding, CA 96002Phone: (530) 221-2851Fax: (530) 221-3728E-mail: [email protected]: www.reddingairservice.com

D.O.M.: Dave BurlingameMaintenance: AS350, EC130, AS355

ROTOR WING HAWAII, INC.120 Kapalulu PlaceHonolulu, HI 96819Phone: (808) 833-8888Fax: (808) 836-4854E-mail: [email protected]

President: Robert Y. OtaMaintenance: AS350

ROTOR WING HAWAII

71


ROTORCRAFT SUPPORT, INC.16425 Hart StreetVan Nuys, CA 91406Phone: (818) 997-7667Fax: (818) 997-1513E-mail: [email protected]: www.rotorcraftsupport.com

D.O.M.: Phillip G. DiFioreMaintenance: EC120, AS350, EC130, AS355,

EC135

ROTORTECH SERVICES INC.4095 Southern Blvd.West Palm Beach, FL 33406Phone: (561) 684-6000Fax: (561) 684-6698Website: www.rotortechservices.com

D.O.M.: Robert LeePart Sales: [email protected]: EC120, AS350, EC130, AS355,

EC135, BO105, EC155

STERLING HELICOPTER1226 River RoadCroydon, PA 19021Phone: (215) 271-2510Heliport Fax: (215) 271-7794Parts Fax: (215) 785-3829General Fax: (215) 788-7319Website: www.sterlinghelicopter.com

President: Jack BrownGM: Philip BiddenD.O.M.: Pat LallyMaintenance: EC120, AS350, AS355

72

UNIFLIGHT2617 Aviation Pkwy.Grand Prairie, TX 75052Phone: (972) 623-3444Fax: (972) 623-2414Website: www.uniflight.com

General Mgr: David HortonD.O.M.: Manny Ortiz Maintenance: AS350, AS355, BO105,

BK117, EC145, EC135, EC120

UNIFLIGHT Northeast128 W. Apron DriveReading, PA 19605Phone: (610) 372-5141Fax: (888) 677-1647Website: www.uniflight.com

General Mgr: David HortonD.O.M.: Steve Weinert Maintenance: BK117, EC135, BO105,

EC145, AS365

U.S. HELICOPTERS, INC.Highway 74 WestP.O. Box 625Marshville, NC 28103Phone: (704) 233-5000Fax: (704) 233-4255Website: www.ushelicoptersinc.com

General Mgr.: Greg Parsons Maintenance: AS350


73

Vertical Aviation, LLC15035 N. 73rd Street, Suite B&CScottsdale, AZ 85260Phone: (480) 991-6558Maintenance: (480) 998-1115Fax: (480) 998-3510E-mail: [email protected]: www.verticalaviationllc.com

D.O.M.: Alan HallPres. & G.M.: John CastrogiovanniMaintenance: EC120, AS350, EC130, AS355,

EC135, EC145


74


REPAIR SERVICES

Repair Services

76

ENGINE & AVIONICS REPAIR

The following facilities perform repair/overhaulfor engines of the listed manufacturer. This is apartial listing and does not constitute specificauthorization from American Eurocopter or itsaffiliates. Inquiries regarding authorization toperform repairs/overhauls and locations ofother repair/overhaul facilities should be madedirectly to the manufacturer.

TURBOMECA USA2709 N. Forum DriveGrand Prairie, TX 75052Turbomeca Arrius 1 & 2, Arriel 1 & 2, MakilaPhone: (972) 606-7600

(800) 662-6322Fax: (972) 606-7692

TURBOMECA CANADA11800 Helen - BristolMirabel, Quebec J7N 3G8Turbomeca Arrius, Arriel 1 & 2Phone: (450) 476-2550Fax: (450) 476-1449Email: [email protected]

PRATT & WHITNEY CANADA CORP.1000 Marie-Victorin (05DK1)Longueuil, QuebecCanada J4G 1A1P&WC PW200Phone: (450) 468-7730Fax: (450) 468-780724-hour Help Desk: (800) 268-8000Email: [email protected]

PRATT & WHITNEY ENGINE SERVICES INC.8440 Tradeport Dr., Suite 105Orlando, FL 32827P&WC PW200Phone: (407) 438-2291Fax: (407) 812-1404Email: [email protected]

REPAIR SERVICES

77

HONEYWELL AEROSPACETECHNICAL SERVICE1944 E. Sky Harbor Ave.Phoenix, AZ 85034Honeywell LTS 101Phone: (800) 601-3099Fax: (602) 365-3343Email: [email protected]

ROLLS-ROYCE CORP.Speed Code R01BP.O. Box 420Indianapolis, IN 46206-0420Rolls-Royce 250 SeriesPhone: (317) 230-2000Fax: (317) 230-4020Email: [email protected]

ACCESSORY AND INSTRUMENT REPAIR/OVERHAUL

The following facilities perform repair/overhaulfor accessories and instruments of the listedmanufacturer. This is a partial listing and doesnot constitute specific authorization fromAmerican Eurocopter or its affiliates. Inquiriesregarding authorization to perform repairs/overhauls and locations of other repair/over-haul facilities should be made directly to themanufacturer.

ABLE ENGINEERING & COMPONENTSERVICES2920 East Chambers StreetPhoenix, AZ 85040Limited component repairs developed by Ableand authorized by EurocopterPhone: (602) 304-1227Fax: (602) 304-1277Website: www.ableengineering.com

REPAIR SERVICES

COMPOSITE TECHNOLOGY, INC.1727 South MainDFW Airport, TX 75261Rotor blades and airframe panels,manufacturer rotor blade repair, tools andbonding temperature and pressure controlunitsPhone: (972) 456-6900Fax: (972) 606-4418

GARMIN INTERNATIONAL1200 E. 151st St.Dock/Door 29Olathe, KS 66062Repair of NAV/COM products, transponders,navigational instruments, multifunction dis-plays for aviation productsPhone: (913) 397-8200

(866) 739-5687

HONEYWELL REPAIR CENTER23500 W. 105th St.Olathe, KS 66061Repair/calibration of various NAV/COM units,compass system componentsPhone: (800) 257-0729

SAGEM AVIONICS2802 Safran DriveGrand Prairie, TX 75052Repairs: SFIM products, Flight DirectorCouplers, Autopilots and Flight ControlSystems, ACMSPhone: (972) 314-3600Fax: (972) 314-3640

THALES AVIONICS2811 102nd St., Suite 100Seattle, WA 98168Aircraft Instrument Repairs: Sextant, Jaeger,Badin Crouzet, Sfena Mors/Brion LerouxPhone: (800) 435-4420

(206) 575-0920Fax: (206) 575-3820

78

REPAIR SERVICES

79

EUROCOPTER CANADA

Eurocopter Canada

80

COMPANY INFORMATIONEUROCOPTER CANADA LIMITED

EUROCOPTER CANADA

Headquarters

1100 Gilmore RoadP.O. Box 250Fort Erie, Ontario L2A 5M9

Main Number: (905) 871-7772Fax: (905) 871-3599Website: www.eurocopter.ca

President and C.E.O.Guy JoannesPhone: (905) 994-2900Cell: (905) 650-8247E-mail: [email protected]

SPARES (AOG) & TECHNICAL SUPPORT 24 / 7

Contact Numbers: (800) 267-4999(905) 871-7772

Spares Support

Unit 120, 12251 Riverside WayRichmond, B.C. V6W 1K8

Main Number: (888) 816-1669(604) 244-1669

Fax: (888) 816-1668(604) 244-2926

Email:[email protected]

81

Eurocopter Mexico

EUROCOPTER MEXICO

82

Address

Hangar 1, Zona G de HangaresAeropuerto Internacional de laCiudad de México15620 México Distrito Federal, Mexico

Main Phone: (52) 55 5716-7555Main Fax: (52) 55 5716-7526Main E-mail: [email protected]

C.E.O.Serge DurandPhone: (52) 55 5716-7571Fax: (52) 55 5716-7524Cell: (521) 55 4361-6698E-mail: [email protected]

TECHNICAL SUPPORT

Technical Support ManagerOscar ValenciaPhone: (52) 55 5716-7559Fax: (52) 55 5716-7525Cell: (521) 55 5433-3701E-mail: [email protected]

LOGISTICS SUPPORT

Manager LogisticsPhilippe HoyuelaPhone: (52) 55 5716-7555 Ext. 397Fax: (52) 55 5716-7527Cell: (521) 55 4443-1029E-mail: [email protected]

COMPANY INFORMATION

EUROCOPTER MEXICO

ADDITIONAL INFORMATION

AdditionalInformation

84


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www.eurocopterromania.ro

www.eurocopter.ru

www.eurocopter.com

EC In

dia

www.eurocopter.comwww.eurocopter-china.com

www.ausaero.com.au

www.eurocopter.co.jp

www.eurocopter.com.my

www.eurocoptersea.com.sg

www.eurocopter.co.za

www.eurocopter.com.ph

EC In

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www.eurocopter.com

www.eurocopter.co.uk

www.eurocopter.cl

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www.helibras.com.br

Eurocopter: A Worldwide Presence

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www.eurocopter.ru

www.eurocopter.com

EC In

dia

www.eurocopter.comwww.eurocopter-china.com

www.ausaero.com.au

www.eurocopter.co.jp

www.eurocopter.com.my

www.eurocoptersea.com.sg

www.eurocopter.co.za

www.eurocopter.com.ph

EC In

done

sia

www.eurocopter.com

www.eurocopter.co.uk

www.eurocopter.cl

www.eurocopter.ca

www.eurocopter.com.mx

www.helibras.com.br

86

in. x 25.4 = mm ft. x 0.305 = Metermi x 0.87 = nmmi x 0.621 = kmcu. ft. x 2.8317 = cu Meter ft. lb x 1.356 = Newton Meter in. lb x 0.112984 = Newt. Mtr ft. lb x 0.136 = MdaNin. lb x 0.0113 = MdaNlb x 0.044482 = Newtonlb x 0.44482 = daNPSI x 0.069 = BarKnots x 1.852 = KPH gal. x 3.782 = Liters qt x 0.94635 = Liters pt x 0.47317 = Litersfl. oz x 29.57 = Millilitersoz. x 28.35 = Grams lb x 0.4536 = Kilograms (F -32) x 0.555 = C

mm x 0.03937 = in. Meter x 3.282 = ft. nm x 1.15 = mikm x 1.6 = micu Meter x 3.5315 = cu. ft.Newton Meter x 0.7375 = ft.lbNewton Mtr x 8.850 = in.lbMdaN x 7.375 = ft. lbMdaN x 88.508 = in. lbNewton x 0.2248 = lb.daN x 2.2481 = lbBar x 14.51 = PSIKPH x 0.54 = KnotsLiters x 0.2642 = gal.Liters x 1.0567 = qt. Liters x 2.1134 = pt.Milliliters x 0.03 = fl. ozGrams x 0.03528 = oz.Kilograms x 2.205 = lb(C x 1.8) + 32 = F

MEASUREMENT CONVERSIONS

NOISE LEVELS

Aircraft Flyover Takeoff Approach

EC120 78.7 - -

AS350 B2/B3 87.6/87.3 89.8/89.7 91.4/91.3

EC130 B4 84.3 85.5 90.5

AS355 NP 86.4 89.0 93.1

EC135 P2e/T2e 84.1/85.8 88.4/87.8 92.7/94.9

EC145 87.2 87.9 91.3

AS365 N3 90.5 93.0 96.1

EC155 B1 89.0 92.2 95.7

EC225 93.5 95.6 98.9

*All values in EPNdB except EC120 (dB SEL)


87

RULER

inchesmm

88

NOTES


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Documents

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