2014 Customer Service Directory - Airbus Helicopters, Inc.airbushelicoptersinc.com/images/support/2014_customer_service... · bus Helicopter, I am pleased to introduce our 2014 Customer

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2014CUSTOMERSERVICEDIRECTORY

KEY CONTACTS

Supply Services Group

Main Number: (972) SPARES-1(972) 772-7371

On-Call Cell: (972) 679-7052Spares Email: [email protected] Number: (800) COPTER-1

(800) 267-8371AOG Email: [email protected]

Technical Support

Main Number: (800) 232-0323On-Call Cell: (214) 215-4770Email: afterhours.technicalsupport@

eurocopterusa.com

Training

Main Number: (972) 641-3509

Sales

Phone: (972) 641-3662E-mail: [email protected]

Websites:

www.airbushelicoptersinc.comwww.airbushelicopters.com

Dear Valued Customer,

On behalf of the Sales, Marketing and Customer Support team at Air-bus Helicopter, I am pleased to introduce our 2014 Customer ServiceDirectory. This directory has been created to provide you with a guideto contacts and product information for Airbus Helicopter. The elec-tronic version maintained on our website at www.airbusheli-coptersinc.com will be updated throughout the year.

Effective February 2014, American Eurocopter and its parent companyEurocopter now fly under the new banner of Airbus Helicopters. Weare a proud member of the Airbus Group. Our focus is unchanged; weremain a full-service helicopter company within the Airbus Groupfocused on providing you the highest quality rotorcraft products andservices. We work every day to meet these high standards that weknow matter to you.

In 2013 we launched the “in the field” initiative to better understandyour needs. We completed 300 customer visits in 2013 resulting in aclearer understanding of your operational constraints and have madeadjustments in our processes to meet your requirements. We collec-tively improved the spares purchasing process by improving the per-centage of planned orders avoiding “rush” or “AOG” orders. Thisimproves our ability to put parts in your hands on-time and to meetyour operational availability requirements. In 2014 our objectives areto assure you predictable delivery of material and to assist you in low-ering direct maintenance costs.

In 2013 we achieved a 95% Technical Support customer satisfactionrating. The EC 225 was successfully returned to service. We providedadditional specialized training to our technical representatives to bet-ter respond to your support needs in a timely fashion. In 2014 we willroll-out electronic publications. We will also provide the technical sup-port for the EC 145T2 entry into the US market and are preparing forthe EC175 entry into service in 2015.

All of our customers now have access to electronic parts quotes, elec-tronic ordering of material and technical publications. 2013 enhance-ments include the “SHIP COMPLETE” function which allows an orderto be a single shipment, lessening freight expense; search featuresinclude “NATO code” and by delivery number. Also added in 2013 is a“LOG OUT” feature which improves performance and an addition of anextra alert in the “MY ALERTS” section enabling automated availabilityof your account statement. Technical publications are now availablefor all aircraft models. Thank you for your continued support of Key-copter, the Airbus Helicopters customer portal. These enhancementsare a direct result of your feedback, so please continue to provide usyour requirements.

Our training offerings have been expanded to provide training for theAS350B3e and EC130 T2 including Differences Training for both pilotsand maintainers. We also provide support for certified Part 142 train-ing for the EC135, EC155, and AS332. This year will continue to focuson supporting customers’ training needs with flexible class schedulesand customized training offerings.

We take great pride in being entrusted with your business and provid-ing you world class helicopter customer support. We are dedicated toproviding you on-time deliveries, timely responsiveness to your sup-port needs and working with you to assure the highest levels of air-craft readiness at the most competitive operating costs. Your com-plete satisfaction is our priority.

Sincerely,

Peter CutlerVP – Customer Support

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TABLE OF CONTENTS

Company Information - Airbus Helicopters......................................

Supply Services Group.................................Supply Services......................................E-Commerce..........................................

Customer Support.......................................Customer Support.................................

Technical Support.......................................Technical Representatives(by model)..............................................Regional Field Support..........................Technical Publications...........................

Maintenance Repair & Overhaul................

Flight Operations & CustomerTraining........................................................

2014 Courses........................................

Aviation Safety.............................................

Sales & Marketing.......................................Regional Marketing Managers..............Segment Market Managers...................Support & Service Sales........................

Communications &Public Relations..........................................

Airbus Helicopters Products.......................Production Aircraft................................Legacy Aircraft......................................

Authorized Service Centers.........................

Repair Services............................................

Company Information - Airbus Helicopters Canada Ltd..................

Company Information - Eurocopter de México S.A...........................

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DISCLAIMER:

The information contained in thisDirectory is for reference purposesonly and should only be consultedfor the applicable service year list-ed. Airbus Helicopters reserves theright to update any of the Directoryinformation at any time withoutnotice. Please consult Airbus Heli-copters, Inc or the companies iden-tified in this Directory should yourequire confirmation of the listedinformation.

AHI COMPANY INFORMATION

Airbus Helicopters, Inc.Company Information

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Headquarters

2701 N. Forum DriveGrand Prairie, TX75052-7099

Main Numbers: (800) 873-0001(972) 641-0000

New Aircraft Productionand Manufacturing Facility

1782 Airport RoadColumbus, MS39701-9663

Supply Services Group

Main Number: (972) SPARES-1(972) 772-7371

Fax: (972) 641-3775On-Call Cell: (972) 679-7052

Technical Support

Main Number: (800) 232-0323Fax: (972) 641-3710On-Call Cell: (214) 215-4770

Website

www.airbushelicoptersinc.comwww.airbushelicopters.com

AHI COMPANY INFORMATION

AHI SUPPLY SERVICES GROUP

Airbus Helicopters, Inc.Supply Services Group

SUPPLY SERVICES GROUP

Airbus Helicopters, Inc. Supply Services Groupprovides timely processing of customer ordersand warranty claims.

Supply Services Spares: (972) SPARES-1(972) 772-7371

AOG: (800) COPTER-1(800) 267-8371

Supply Services Fax: (972) 641-3775Repair & Warranty Fax: (972) 641-3688AOG Fax: (972) 641-3661AOG Email: [email protected] Email: [email protected] Phone: (855) CSM-AEC1

(855) 276-2321

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Director, Supply Services

Manager, Business Revenue

Manager, CS3 Customer Support Center

Jane TischlerPhone: (972) 641-5050Cell: (817) 716-5126Email: [email protected]

Ryan CathroPhone: (972) 641-3465Cell: (817) 914-8294Email: [email protected]

Tracy AtterburyPhone: (972) 641-3671Cell: (214) 679-8773Email: [email protected]

CUSTOMER SERVICE REPRESENTATIVES(CSRs)

Customer Service RepresentativeSarah FergusonPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeMisty MeyerPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

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CUSTOMER SERVICE REPRESENTATIVES(CSRs) cont’d

Customer Service RepresentativeJohn MoorePhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeKhristen ThompsonPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeJessica SingletaryPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeMichael StiehlPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeElizabeth SummersPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeChris TaltonPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

Customer Service RepresentativeDana SneedPhone: (972) SPARES-1 (972) 772-7371Email: [email protected] [email protected]

REPAIR REPRESENTATIVES

Repair Representative

Kevin FreemanPhone: (972) 641-3626Email: [email protected]

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REPAIR REPRESENTATIVES cont’d


Vila NorkeoPhone: (972) 641-5011Email: [email protected]


Michael WatsonPhone: (972) 641-5093Email: [email protected]

Pool Asset Coordinator

Bob WilliamsPhone: (972) 641-3750Fax: (972) 641-3775Email: [email protected]

Asset Coordinator

Michael FanelliPhone: (972) 641-5083Fax: (972) 641-3775Email: [email protected]

Customer Service Representative - RepairablesDanny RaifordPhone: (972) 641-3485Fax: (972) 641-3775Email: [email protected]

Warranty Administrator

Derran O’NealPhone: (972) 641-3786Email: [email protected]

PBH ADMINISTRATOR

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Keycopter is Airbus Helicopters’ E-Commerce Customer service portal that allows our customersto fully manage all aspects of their trade account.With access to Keycopter, you will have the abilityto process orders, retrieve inventory data andyour account information on a real time basis.

If Keycopter access is available already withinyour company, please contact your company’sFocal Point to gain access. If you do not knowwho to contact within your organization, pleaseemail [email protected] call 1 (877) 9-COPTER for information aboutthe process.

E-COMMERCE

E-Commerce Business Manager

Ericka WrightPhone: (877) 9-COPTER (972) 641-5009Email: [email protected]

Keycopter Specialist

LaSonja WillisPhone: (877) 9-COPTER (972) 641-5234Email: [email protected]

E-Commerce Trainer

Darren HuskiPhone: (972) 641-3663Email: [email protected]

SAP Functional Specialist

Trey MillerPhone: (972) 641-5072Email: [email protected]

SAP

SIEBEL

Siebel Functional SpecialistGabe GutierrezPhone: (972) 641-5007Cell: (972) 358-2607Email: [email protected]

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AHI CUSTOMER SUPPORT

Airbus Helicopters, Inc.Customer Support

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Customer Support Manager



Joe GrayPhone: (972) 641-5076Cell: (817) 600-4601Email: [email protected]

Murier BirminghamPhone: (972) 641-5063Cell: (469) 964-2579Email: [email protected]

Carol SchoellmanPhone: (972) 641-5273Cell: (469) 263-7183Email: [email protected]

Manager, Key Account

Mike GrubbPhone: (303) 792-7574Cell: (469) 278-2350Email: [email protected]


Roy McClartyPhone: (972) 641-5077Cell: (817) 600-4600Email: [email protected]

Sr. Manager, Customer Support

Josh CraryPhone: (972) 641-5073Cell: (682) 777-8992Email: [email protected]

CUSTOMER SUPPORT

AHI CUSTOMER SUPPORT

AHI TECHNICAL SUPPORT

Airbus Helicopters, Inc.Technical Support

TECHNICAL SUPPORT

Airbus Helicopters’ technical support team isdedicated to providing support in the followingareas:

• Technical Support Help Desk• Field Service• Service Center Administration• Technical Publications• Fleet Status

Technical Support is always available forimmediate response:

Technical Support Phone: (800) 232-0323Technical Support Fax: (972) 641-3710

[email protected]

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Director, Technical SupportMark JonesPhone: (972) 641-5204Fax: (972) 641-3710Cell: (682) 351-2057E-mail: [email protected]

Manager, Technical SupportJames (J.B.) KincaidPhone: (972) 641-5068Fax: (972) 641-3710Cell: (214) 701-5094E-mail: [email protected]

Manager, Field Support

Manager, Technical Publications

Manager, Technical Support Avionics

Gerri RobinsonPhone: (972) 641-3670Fax: (972) 641-3468E-mail: [email protected]

Brent ButterworthPhone: (972) 641-3742Cell: (469) 744-1589Fax: (972) 641-3710E-mail: [email protected]

Ken ArnoldPhone: (972) 641-3556Fax: (972) 641-3710E-mail: [email protected]

AHITECHNICAL SUPPORT

[email protected]

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AHI TECHNICAL REPS - BY MODEL

EC120, AS350, EC130, AS355

Mike MayPhone: (972) 641-3412E-mail: [email protected]

EC120, AS350, EC130, AS355

Chris CarterPhone: (972) 641-3734E-mail: [email protected]

EC120, AS350, EC130, AS355

Ala RamadanPhone: (972) 641-3605E-mail: [email protected]

EC120, AS350, EC130, AS355

Cory ShippenPhone: (972) 641-3706E-mail: [email protected]

Functional Specialist

Felicia BrownPhone: (972) 641-3558E-mail: [email protected]

Data Entry Specialist

Kathy ConnerPhone: (972) 641-3467E-mail: [email protected]

AE TECHNICAL REPRESENTATIVESBY MODEL

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AS365, EC155. EC225, AS332, SA341, SA315/316

Jim CreightonPhone: (972) 641-3777E-mail: [email protected]

AVIONICS & ELECTRICAL SYSTEMS

William WelchPhone: (972) 641-5236E-mail: [email protected]

AVIONICS & ELECTRICAL SYSTEMS

Gregg YoungPhone: (972) 641-5071E-mail: [email protected]

AHI TECHNICAL REPS - BY MODEL

EC135, EC145, BO105, BK117

Kenneth LytlePhone: (972) 641-3587E-mail: [email protected]

EC135, EC145, BO105, BK117

Mike MattlerPhone: (972) 641-3534E-mail: [email protected]

EC135, EC145, BO105, BK117

Dave VogelPhone: (972) 641-3573E-mail: [email protected]

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REGIONAL FIELD SUPPORT

Regional Technical Representatives are locat-ed throughout the U.S. and offer technicalassistance as well as assistance with logisticsplanning.

Southwest - EC120, AS350, EC130, AS355

Bill BiddlecomePhone: (928) 632-0697Cell: (928) 533-1825

E-mail: [email protected]

S. Central (incl. GOM) - EC120, AS350, EC130, AS355

Chris BreauxPhone: (228) 255-0254Fax: (228) 255-9522Cell: (985) 290-3398E-mail: [email protected]

West/Hawaii - EC120, AS350, EC130, AS355

Tom Brown

Phone: (702) 898-6307Cell: (817) 832-3406E-mail: [email protected]

Southeast - EC135, EC145, BO105, BK117

Cambren Davis


Northeast - EC120, AS350, EC130, AS355

Scott DodgePhone: (207) 698-5051Fax: (207) 698-5253Cell: (603) 817-6136E-mail: [email protected]

West - AS350, AS355, SA341, SA315/316

Dave DunstanPhone: (530) 626-0451Fax: (530) 626-1129Cell: (214) 215-3391E-mail: [email protected]

N. Central - EC120, AS350, EC130, AS355, AS365

Jon HubbellPhone: (317) 336-7887Fax: (317) 336-7908Cell: (317) 201-8517E-mail: [email protected]

S.Central (incl. GOM) - EC135, EC145, BO105, BK117

Eric Herbst

Cell: (214) 208-5338Fax: (972) 641-3710E-mail: [email protected]

AHI REGIONAL FIELD SUPPORT

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Northeast - EC135, EC145, BO105, BK117

Mike MortersPhone: (972) 641-3402Fax: (972) 641-3710Cell: (214) 629-6282E-mail: [email protected]

West - EC120, AS350, EC130, AS355

Ryan OlsenPhone: (949) 305-8532Fax: (949) 305-8534Cell: (949) 310-0507E-mail: [email protected]

Southeast - EC120, AS350, EC130, AS355

Phil RizanPhone: (770) 687-2775Fax: (770) 687-8534Cell: (770) 315-4186E-mail: [email protected]

North Central - EC135, EC145, BO105, BK117

John ShaugerPhone: (812) 597-5528Fax: (812) 597-5538

E-mail: [email protected]

West - EC135, EC145, BO105, BK117

Steve SmithPhone: (425) 821-6797Fax: (425) 823-2446Cell: (206) 660-7100E-mail: [email protected]

Rocky Mountain - AS350, EC130, BO105, BK117

Bob SwansonPhone: (303) 688-9618Fax: (303) 688-9632Cell: (303) 882-7112E-mail: [email protected]

AHI REGIONAL FIELD SUPPORT

All U.S. - AS332, EC225Erich CrossinPhone: (817) 263-7862Fax: (817) 423-0541Cell: (972) 955-4843E-mail: [email protected]

All U.S. - AS365, EC155Peter SoderlundPhone: (574) 935-0660Fax: (574) 935-0560Cell: (817) 403-0168E-mail: [email protected]

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TECHNICAL PUBLICATIONS

Technical Publications are essential to the main-tenance of Airbus Helicopters’ products, and areprovided free of charge with the purchase of anew aircraft. Additional copies may be pur-chased as required, with or without a revisionservice.

Manuals on CD-ROM are available for the following aircraft:

Vendor manuals on CD-ROM are available forthe following aircraft:

Manager, Technical PublicationsGerri RobinsonPhone: (972) 641-3670Fax: (972) 641-3468E-mail: [email protected]

Senior Technical Publications Coordinators

Courtney NguyenPhone: (972) 641-3681E-mail: [email protected]

Linda VoPhone: (972) 641-3622 E-mail: [email protected]

EC120AS350EC130AS355

EC135BO105EC145BK117

AS365EC155AS332EC225

AS350EC130AS355

EC145AS365AS332

AHI TECHNICAL PUBLICATIONS

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AHI TECHNICAL PUBLICATIONS

AHI M

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Airbus Helicopters, Inc.Maintenance Repairand Overhaul

MAINTENANCE REPAIR & OVERHAUL

Airbus Helicopters’ repair and overhaul facili-ties provide inspection, maintenance and repairservices for Airbus Helicopter products. Ourteam consists of experienced, factory-trainedtechnicians, supported by service engineers andquality assurance technicians. Our repair andoverhaul team strives to provide the most com-prehensive service and competitive pricing inthe industry.

VP, Commercial Programs & MROSammy PencePhone: (972) 641-3624Cell: (214) 208-7955E-mail: [email protected]

Director, MRORod LutzPhone: (972) 641-3741Cell: (817) 301-7896E-mail: [email protected]

Manager, Blade ShopJim TullyPhone: (972) 641-3682Fax: (972) 641-3609Cell: (214) 906-0518E-mail: [email protected]

Manager, Maintenance & RepairWayne TibbettsPhone: (972) 641-3475Fax: (972) 641-3544Cell: (817) 905-7556E-mail: [email protected]

Manager, Dynamic Component RepairDena AndersonPhone: (972) 641-3763Fax: (972) 641-3623Cell: (214) 601-2049E-mail: [email protected]

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Manager, AvionicsWilliam GatesmanPhone: (972) 641-3450Fax: (972) 641-3452Cell: (817) 312-3772E-mail: [email protected]

AirbusAOG: (214) 707-0185

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Blade Shop Avionics

DCR Shop Maintenance & Repair

EC135/EC145/BK117 RepairFixture

EC135/EC145 Test Cell

EC145/BK117 Tail BoomRepair Jig

FLIGHT OPS & TRAINING

Airbus Helicopters, Inc.Flight Operations &Customer Training

FLIGHT OPERATIONS & TRAINING

Flight training and maintenance training cours-es are provided for all current civil productionAirbus Helicopters’ aircraft, including initial,transition and recurrency training.

Airbus Helicopters’ maintenance trainingschool offers a variety of courses including: air-frame field maintenance, automatic flight con-trol system, field maintenance and generalmaintenance. For your convenience, off-sitetraining is also available.

Details on scheduling and pricing can be foundonline at www.airbushelicoptersinc.com.

Training Phone: (972) 641-3509Training Fax: (972) 641-3764

VP, Flight OperationsDel LivingstonPhone: (972) 641-3795E-mail: [email protected]

Director, Customer TrainingTamara TigertPhone: (972) 641-3646E-mail: [email protected]

Chief Pilot (EC120, AS350, EC135, EC145,BK117, EC155, EC225)Bruce WebbPhone: (972) 641-3406E-mail: [email protected]

Manager, Simulation & StandardizationPaul OstermanPhone: (972) 641-3748E-mail: [email protected]

Manager, Certified TrainingBrian NeuhoffPhone: (972) 641-5254E-mail: [email protected]

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ADMINISTRATIVE SUPPORT

Sr. Administrative AssistantLourdes PoardPhone: (972) 641-3403E-mail: [email protected]

Senior Training CoordinatorZulma BourgeoisPhone: (972) 641-3498E-mail: [email protected]

Training CoordinatorDottie AldrichPhone: (972) 641-3740E-mail: [email protected]

Training CoordinatorCarol SteelePhone: (972) 641-3583E-mail: [email protected]

FLIGHT INSTRUCTORS

EC120, AS350, EC130, EC145, NVGAssistant Chief PilotMike NewellPhone: (972) 641-3603E-mail: [email protected]

EC145, AS365, EC155, NVG, Night UnaidedSenior Instructor PilotJohn BourgeoisPhone: (972) 641-3429E-mail: [email protected]

AS350, AS355Senior Instructor PilotGina GuthriePhone: (972) 641-3451E-mail: [email protected]


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EC135, EC145, BO105, BK117Senior Instructor PilotFrank KanaukaPhone: (972) 641-3459E-mail: [email protected]

EC135, EC145, AS365, EC155Senior Instructor PilotJim WatsonPhone: (972) 641-3435E-mail: [email protected]

EC120, AS350, EC135, Night UnaidedInstructor PilotMatthew EvansPhone: (972) 641-3568E-mail: [email protected]

AS350Instructor PilotTim McAdamsPhone: (972) 641-3796E-mail: [email protected]

EC145Instructor PilotAaron HuppPhone: (972) 641-5205E-mail: [email protected]

EC145Instructor PilotGary MadduxPhone: (972) 641-5276E-mail: [email protected]

EC120, AS350, EC130, Night UnaidedInstructor PilotClifford OberreitPhone: (972) 641-3621E-mail: [email protected]

AS350Instructor PilotGreg PopePhone: (972) 641-5010E-mail: [email protected]


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AS350, EC145Instructor PilotStephen ScroggsPhone: (972) 641-3579E-mail: [email protected]

AS350, EC120Instructor PilotAndy ThrockmortonPhone: (972) 641-3610E-mail:[email protected]

SIM/GROUND PILOT INSTRUCTORS

EC135/EC145SIM/Ground Pilot InstructorGlenn ChristiansenPhone: (972) 641-5028E-mail: [email protected]

AS350SIM/Ground Pilot InstructorEric KingPhone: (972) 641-5062E-mail: [email protected]

EC145SIM/Ground Pilot InstructorJim RasleyPhone: (972) 641-3783E-mail: [email protected]

EC135/EC145SIM/Ground Pilot InstructorBruce ScottPhone: (972) 641-5230E-mail: [email protected]


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FIELD MAINTENANCE INSTRUCTORS

EC120, AS350, EC130, AS355Manager of Technical InstructionRichard MarvinPhone: (972) 641-3503E-mail: [email protected]

EC135, BK117, BO105Senior Technical InstructorLarry ChappellPhone: (972) 641-5049E-mail: [email protected]

AS350, EC130, AS365, EC155Senior Technical InstructorDon MosleyPhone: (972) 641-3718E-mail: [email protected]

EC135, EC145Technical InstructorDameon BergPhone: (972) 641-5066E-mail: [email protected]

EC135, EC145, BK117Technical InstructorTracy BryanPhone: (972) 641-3404E-mail: [email protected]

AS350Technical InstructorJames FaggPhone: (972) 641-2006E-mail: [email protected]

EC135, EC145Technical InstructorDoug GuichardPhone: (972) 641-5047E-mail: [email protected]

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AS350, EC130Technical Instructor, SpanishEric RuizPhone: (972) 641-3491E-mail: [email protected]

AVIONICS

AS350, EC135, EC145Avionics InstructorAllen ForemanPhone: (972) 641-3778E-mail: [email protected]

EXPERIMENTAL FLIGHT TEST

Chief PilotJeffrey TrangPhone: (972) 641-5251E-mail: [email protected]

Senior Test PilotJohn BrodnickiPhone: (972) 641-3704E-mail: [email protected]

Production PilotKimball AlmourPhone: (972) 641-5206E-mail: [email protected]

Production PilotDave BurchillPhone: (972) 641-3469E-mail: [email protected]

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2014 Course Catalog

Airbus Helicopters, Inc. is pleased to offer thefollowing catalog of flight and maintenancetraining courses.

For full details of courses and pricing, pleasecontact your local Airbus Helicopters’ repre-sentative or visit our website at:www.airbushelicoptersinc.com.

Flight Training Courses

These courses combine classroom instructionwith flight instruction. Minimum requirementsinclude FAA-issued Private Pilot Certificatewith a Rotorcraft - Helicopter Rating, take-offand landing currency in helicopters, and a validmedical certificate.

Pilot Initial/Transition Course

Initial/transition flight training in factory ownedhelicopters is offered for the following models:

EC120 - 5 day program includes 3 flight hrsAS350 Series - 5 day program includes flightand simulator trainingEC145 - 10 day program includes flight andsimulator training

Initial/transition flight training for the followingmodels is conducted in the customer’s heli-copter. Pricing will be negotiated based ontravel expenses and daily instructor costs.


Training Sales ManagerPeter HenriksonPhone: (972) 641-5091Fax: (972) 641-3419Cell: (817) 805-7333E-mail: [email protected]

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EC130 - 3 days classroom, 3 flight hrsAS355 Series - 3 days classroom, 4 flight hrsEC135 IFR - 7 days classroom, 7 flight hrsBK117 - 4 days classroom, 4 flight hrsAS365 - 5 days classroom, 5 flight hrsEC155 - 7 days classroom, 7 flight hrsAS332 - 10 days classroom, 10 flight hrs

Pilot Recurrent Course

Recurrency flight training in factory ownedhelicopters is offered for the following models:

EC120 - 1 day classroom, 1.5 flight hrsAS350 Series - 2 day program includes flightand simulator trainingEC145 - 4 day program with either flight insimulator or aircraft

Recurrency flight training for the followingmodels is conducted in the customer’s heli-copter. Pricing will be negotiated based ontravel expenses and daily instructor costs.

EC130 - 1 day classroom, 1.5 flight hrsAS355 Series - 1 day classroom, 2 flight hrsEC135 VFR - 1 day classroom, 1.5 flight hrsEC135 IFR - 2 days classroom, 2 flight hrsBK117 - 1 day classroom, 1.5 flight hrsAS365 - 1 day classroom, 1.5 flight hrsEC155 - 2 days classroom, 2 flight hrsAS332 - 5 days classroom, 3 flight hrs

Inadvertant Instrument MeterologicalConditions (IIMC)

To review flight conditions that typically leadsto inadvertent IMC conditions. This courseemphasizes the identification of circumstancesconducive to inadvertent IMC and strategies toabandon continued VFR flight into deterioratingconditions. The discussed strategies willinclude Aeronautical Decision Making (ADM)skills, weather resource gathering, Single PilotResource Management, and IIMC survival tech-niques.


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This course segment is complete when the stu-dent can demonstrate an understanding of theconditions that typically lead to inadvertentIMC, describe the basic skills required for anditems that assist in recovery from IIMC andunusual attitudes.

The student is exposed to Instrument Meteoro-logical Conditions (IMC) in a controlled environ-ment where they may experience the risksassociated with IMC conditions in a non-IFRcertified aircraft. The student will be exposedto Marginal VFR (MVFR) conditions while underthe hood, as well as actual IIMC. During thestudents training they will review IIMC proce-dures, Single Pilot Resource Managementskills as well risk management techniques.

Maintenance Pilot Flight Procedures Course

Maintenance pilot flight procedures coursesare offered in our factory owned aircraft. Suc-cessful completion of an approved Pilot Transi-tion course is a pre-requisite for this course.

EC120 - 1 day classroom, 1.5 flight hrsAS350 B2 - 2 days classroom, 1.5 flight hrsAS350 B3 - 2 days classroom, 2 flight hrsEC145 - 2 days classroom, 4 flight hrs

Pilot Differences Course

Pilot differences courses are offered in our fac-tory owned aircraft. Successful completion ofan approved Pilot Transition course is a pre-requisite for this course.

AS350 B2 to B3 - 1 day classroom, 2 flight hrs

Pilot differences courses are also offered in thecustomer’s aircraft. Successful completion ofan approved Pilot Transition course is a pre-requisite for this course.


38


AS350 B3 to B3 2B1 -1 day classroom, 2 flight hrsAS350 B3 to EC130 -1 day classroom, 1.5 flight hrsAS365 N2 to N3 -1 day classroom, 1.5 flight hrsEC135 VFR to IFR -2 days classroom, 2 flight hrs

FAR Part 141 certified courses

NVG Initial Qualification for Commercial Pilots

This course provides pilots with the basicknowledge on the safe use of night vision gog-gles. It provides an in-depth study of thehuman visual system and the theory of NightVision Goggles, and provides Basic AircraftManeuvers - Commercial PTS and NVG Specif-ic.

Minimum requirements include a valid com-mercial pilot’s certificate, a current Class 2 orbetter medical certificate, at least 500 totalhours of helicopter experience, recent atten-dance at Airbus Helicopters refresher trainingfor the aircraft model in question, and nightcurrency in accordance with FAR 61.57.

EC120 - 8 hrs classroom, 6 flight hrsAS350 B2 / B3 - 8 hrs classroom, 6 flight hrs

NVG Refresher

In addition to the requirements listed for theNVG initial qualification course, pilots who havenot attended an NVG Qualification Course fromAirbus Helicopters must be able to produceevidence that they were previously NVG-quali-fied either in a military program or via an FAAApproved Part 141 NVG Qualification course.

EC120 - 4 hrs classroom, 2 flight hrsAS350 B2 / B3 - 4 hrs classroom, 2 flight hrs

39

NVG Instructor Orientation

Minimum requirements include a valid com-mercial pilot’s certificate, CFI helicopter rating,a current medical certificate, at least 300 totalhours of helicopter experience, at least 100hours of NVG time, documented NVG initialqualification from an approved Part 141 organi-zation, and log book endorsement designatingas NVG PIC by applicant’s parent organization.

EC120 & AS350 B2 / B3 -12.7 hrs classroom, 4 flight hrs

Tactical Flight Officers: TFOs are welcome toattend NVG courses together with their unitpilots. This includes ground school and backseat ride during normal procedures.

Night Urban Flight and Emergencies

This course is advanced night training for pri-vate or commercial pilots. It covers an in-depthstudy of the human visual system and providesBasic Aircraft Maneuvers with demonstration ofvisual problems as well as full emergency pro-cedures at night.

Minimum requirements include a valid privateor commercial pilot’s certificate, a currentClass 2 or better medical certificate, at least300 total hours of helicopter experience, andprevious attendance at Airbus Helicopters ini-tial training for the aircraft model in question.

Initial qualification:

EC120 - 4 hrs classroom, 2 flight hrsAS350 series - 4 hrs classroom, 2 flight hrs

Refresher training (the Night Urban Flight andEmergencies Initial course is a pre-requisite):

EC120 - 2 hrs classroom, 2 flight hrsAS350 series - 2 hrs classroom, 2 flight hrs


40


Airframe Field Maintenance Courses

These courses utilize classroom instructionand/or shop demonstrations to train the stu-dent to a point where he or she will be able todemonstrate an understanding of the funda-mental operations and skills necessary tomaintain the aircraft in an airworthy condition.Acceptance into the courses is based on therequirement that the student possess the basicexperience and skill levels of one of the follow-ing: certification as an airframemechanic/engineer with one year practicalexperience as a rated aircraft mechanic/engi-neer; one year of experience as an activemechanic/engineer on helicopters; or threeyears general experience as a commercial ormilitary aircraft mechanic/engineer.

Airbus Helicopters, Inc. offers on-site mainte-nance courses for the following aircraft:EC120, AS350 Series (D, B, BA, B2, B3), EC130,EC135, EC145, BK117, AS365 and EC155.

Initial Familiarization - 10 days/ 60 hrsRefresher training - 5 days/ 30 hrs

Airbus Helicopters, Inc. also offers on-sitemaintenance courses for its AS332 heavy twinhelicopter.

Initial Familiarization - 15 days/ 90 hrsRefresher training - 7 days/ 42 hrs

Differences courses are offered for the follow-ing models:

AS350 B2 to B3 -2 daysAS350 B3 to EC130 - 2 daysAS355 F series to N - 2 daysAS365 N2 to N3 - 2 daysEC155 B to B1 - 1 day

41


Avionics Maintenance Courses

Avionics Systems

Instruction will cover VHF comms, ADF naviga-tion, VOR navigation, transponder, DME, GPSnavigation, radar altimeter, DC power genera-tion and distribution, AC power, pitot-static,warning unit, Central Panel Display System(CPDS), engine indication, main gearbox indi-cation, fuel distribution, Flight Control DisplaySystem (FCDS) and Automatic Flight ControlSystem (AFCS).

EC135 System - 10 days/ 60 hrsEC145 System - 10 days/ 60 hrs

FCDS/AFCS Systems

Provides an overview of the autopilot and flightcontrol display system, plus the interactionbetween these two systems.

EC135 FCDS/AFCS - 5 days/ 30 hrsEC145 FCDS/AFCS - 5 days/ 30 hrs

DTS User Training

Provides an explanation of autopilot softwareparameters, including use and handling of Dig-ital Test System (DTS), creation of DTS flightrecord pages, practical applications on failuresimulations, and flight recording and analysis.

EC135 - 5 days/ 30 hrs

Flight Training Devices

Airbus Helicopters, Inc.offers EC135 simulatortraining in an FAA Level 6 certified full-motionsystem with 6 degrees of freedom, a visualsystem with a 150° by 80° field of vision, and adatabase that includes detailed airports, heli-pads, and realistic 3-D moving models. The fol-lowing courses are approved under Part 142:

42


Initial Training -42 hrs of ground instruction, 10 hrs in FTD

Recurrent Training -12 hrs of ground instruction, up to 4 hrs in FTD

The EC135 simulator is also convertible to anEC145 Flight Simulation Training Device.

AS350 Simulator: Airbus Helicopter’s FAALevel B certified AS350 simulator is now readyfor training. The AS350 simulator is a full-motion, multi-mission trainer that will cover awide spectrum of training missions for Air-borne Law Enforcement, Air Medical Servicesand other AS350 operators.

The AS350 simulator’s design features includenot only a mission-ready NVG cockpit but alsoa full cabin in order to accommodate AirborneLaw Enforcement and Air Medical Servicescrew missions. Pilotinstrumentationincludes full avion-ics with autopilot, inaddition to a com-plete Law Enforce-ment mission suitefor a Tactical FlightOfficer (TFO). AirbusHelicopters takesflight simulation to anew level with flight training and mission train-ing capabilities that cannot otherwise be per-formed in training air-craft.

The simulators arealso available for dry-lease. Operators’instructor pilots willbe asked to completea training course onthe Instructor Operat-ing Station (IOS).

43

SAFETY

Airbus Helicopters, Inc.Aviation Safety

44

SAFETY

AVIATION SAFETY

Safety

Chief Safety OfficerGregg SmithPhone: (972) 641-3532E-mail: [email protected]

Fire Chief / Manager, Emergency ServicesKirk TurnerPhone: (972) 641-5242E-mail: [email protected]

Fleet Safety

FSO Flight Safety OfficerManny FigliaPhone: (972) 641-5060E-mail: [email protected]

Accident Investigation

Manager, Accident InvestigatorLindsay CunninghamPhone: (972) 641-3613E-mail: [email protected]

Senior Accident InvestigatorSeth ButnerPhone: (972) 641-5090E-mail: [email protected]

AHI SALES & MARKETING

Airbus Helicopters, Inc.Sales & Marketing

46

SALES & MARKETING


VP, Sales & MarketingTreg ManningPhone: (972) 641-3464Fax: (972) 641-3419Cell: (972) 998-6569E-mail: [email protected]

Director, Commercial SalesBrian ReidPhone: (972) 641-5246Fax: (972) 641-3419Cell: (214) 604-7765E-mail: [email protected]

Sr. Director, MarketingDoug CarrigerPhone: (972) 641-3716Fax: (972) 641-3419Cell: (469) 263-4474E-mail: [email protected]

Sr. Manager, PR, Events & Customer RelationsAndrea WinningPhone: (972) 641-5003Fax: (972) 641-3419Cell: (817) 975-8796E-mail: [email protected]

Sr. Manager, Customer Service Sales & DeliveryPaul PetersonPhone: (972) 641-3749Fax: (972) 641-3419Cell: (972) 795-9125E-mail: [email protected]

The Sales Department is responsible for allnew and used aircraft sales, aircraft deliveriesand customer presentations, as well as techni-cal and general product information.

47


SoutheastGlenn MurrayPhone: (972) 641-3773Fax: (972) 641-3419Cell: (817) 600-1672E-mail: [email protected]

CentralJohn ByusPhone: (972) 641-3686Fax: (972) 641-3419Cell: (817) 975-9220E-mail: [email protected]

MidwestBob CoutuPhone: (972) 641-3773Fax: (972) 641-3419Cell: (214) 531-2760E-mail: [email protected]

Northwest

Cell: (817) 983-3776Fax: (972) 641-3419E-mail: [email protected]

Mid-AtlanticRon StevensonPhone: (610) 998-0137Fax: (610) 998-0137Cell: (610) 470-0391E-mail: [email protected]

NortheastKristopher DeSotoPhone: (972) 213-3350Fax: (972) 641-3419Cell: (972) 213-3350E-mail: [email protected]

WesternTodd PowersPhone: (972) 641-3662Fax: (972) 641-3419Cell: (972) 998-6803E-mail: [email protected]

Andy Hyde

REGIONAL SALES MANAGERS

48


Sales Manager, Air Medical SpecialistJennifer Hardcastle

Fax: (972) 641-3419Cell: (214) 846-1373E-mail: [email protected]

Sales Manager, Market Segment SpecialistEd Van WinklePhone: (972) 641-3563Fax: (972) 641-3419Cell: (214) 470-9436E-mail: [email protected]

Sales Dir., Oil & Gas SpecialistDon BaenenPhone: (817) 600-1575Fax: (972) 641-3419Cell: (817) 600-1575E-mail: [email protected]

Sales Manager, Utility & Tour SpecialistBrent NicewongerPhone: (972) 641-3512Fax: (972) 641-3419Cell: (817) 723-3581E-mail: [email protected]

SEGMENT SALES MANAGERS

Manager, Sales / Training ServicesPeter HenriksonPhone: (972) 641-5091Fax: (972) 641-3419Cell: (817) 805-7333E-mail: [email protected]

Manager, Aftermarket SupportJe! DonahuePhone: (972) 641-3735Fax: (972) 641-3419Cell: (972) 955-6177E-mail: [email protected]

Marketing Support Engineer

Les ClarkPhone: (972) 641-3729Fax: (972) 641-3419E-mail: [email protected]

Manager, New Helicopter DeliveryRusty SloanePhone: (972) 641-3628Fax: (972) 641-3419Cell: (214) 601-1086E-mail: [email protected]

Market & Pricing Analyst

Allen TrangPhone: (972) 641-3767Fax: (972) 641-3419E-mail: [email protected]

Manager, MRO Business Development

Rick ShelbyPhone: (972) 641-3705Cell: (972) 849-0382E-mail: [email protected]

SUPPORT & SERVICE SALES

49

Manager, Sales / Training ServicesPeter HenriksonPhone: (972) 641-5091Fax: (972) 641-3419Cell: (817) 805-7333E-mail: [email protected]

Manager, Aftermarket SupportJe! DonahuePhone: (972) 641-3735Fax: (972) 641-3419Cell: (972) 955-6177E-mail: [email protected]

Marketing Support Engineer

Les ClarkPhone: (972) 641-3729Fax: (972) 641-3419E-mail: [email protected]

Manager, New Helicopter DeliveryRusty SloanePhone: (972) 641-3628Fax: (972) 641-3419Cell: (214) 601-1086E-mail: [email protected]

Market & Pricing Analyst

Allen TrangPhone: (972) 641-3767Fax: (972) 641-3419E-mail: [email protected]

Manager, MRO Business Development

Rick ShelbyPhone: (972) 641-3705Cell: (972) 849-0382E-mail: [email protected] & SERVICE SALES (cont’d)

50

AHI COMMUNICATIONS & MEDIA RELATIONS

Airbus Helicopters, Inc.Communications &Media Relations

COMMUNICATIONS & PUBLIC RELATIONS

Sr. Manager, Media RelationsBob CoxPhone: (972) 641-3525Fax: (972) 641-3761E-mail: [email protected]

E-Communications SpecialistNatalia IvchenkoPhone: (972) 641-5264Fax: (972) 641-3761E-mail: [email protected]

Communications SpecialistJoseph DeMartinoPhone: (972) 641-5056Fax: (972) 641-3761E-mail: [email protected]

52

AHI COMMUNICATIONS & MEDIA RELATIONS

AIRBUS HELICOPTERSPRODUCTS

Airbus HelicoptersProducts

54

AIRBUS HELICOPTERS PRODUCTS

Airbus Helicopters is the number one producerof turbine helicopters both worldwide and in theU.S. civil market.

Airbus Helicopters’ objective is to ensure thatits aircraft continue to meet the needs of oper-ators, and to bring to fruition the advanced tech-nology helicopter programs that will definetomorrow's global marketplace. For moredetails on Airbus Helicopters’ Bluecopter R&Dinitiative, please visit www.bluecopter.com.


2013 Worldwide Fleet Distribution

55

AS350 B2

EC120 B

*Data shown for Max Gross Weight Performance

SeatingEmpty WeightUseful LoadMax Gross Wt (int/ext)Engine TypeTake-Off PowerUsable Fuel (std tanks)V.N.E.Fast CruiseHover O.G.E./I.G.E.Max Range (std tanks)Max Endurance (std tanks)

1+42,191 lbs1,590 lbs

3,781/3,968 lbs1 TM Arrius 2F

504 shp107 gal150 kts120 kts

7,600/9,250 ft383 nm4.3 hrs


1+5/62,690 lbs2,270 lbs

4,960/5,512 lbs1 TM Arriel 1D1


7,550/9,850 ft360 nm4.4 hrs

PRODUCTION AIRCRAFT

56

EC130 T2

AS350 B3e


1+5/62,780 lbs2,445 lbs

5,225/6,172 lbsArriel 2D847 shp143 gal155 kts137 kts

9,450/11,600 ft346 nm4.3 hrs


1+6/73,126 lbs2,386 lbs

5,512/6,724 lbsTM Arriel 2D952 shp143 gal155 kts127 kts

9,675/11,270 ft327 nm4.0 hrs


PRODUCTION AIRCRAFT

57

AS355 NP


1+5/63,313 lbs2,419 lbs

5,732/6,172 lbs2 TM Arrius 1A1460 shp/eng193 gal150 kts120 kts

7,080/8,450 ft395 nm4.6 hrs


PRODUCTION AIRCRAFT

EC135 P2e


1+6/73,208 lbs3,296 lbs

6,504/6,504 lbs2 P&WC PW206 B2

667 shp/eng185 gal140 kts137 kts

5,600/6,000 ft340 nm3.5 hrs

58

EC145 T1 & T2


1+93,951 lbs3,952 lbs

7,903/7,903 lbs2 TM Arriel 1E2738 shp/eng229 gal145 kts133 kts

2,530/9,600 ft370 nm3.6 hrs


EC135 T2e


1+6/73,208 lbs3,296 lbs

6,504/6,504 lbs2 TM Arrius 2B2634 shp/eng185 gal140 kts137 kts

5,600/6,000 ft332 nm3.4 hrs

PRODUCTION AIRCRAFT

1+94,231 lbs3,816 lbs

8,047/8,047 lbs2 TM Arriel 2E894 shp/eng240 gal145 kts134 kts

9,843/12,795 ft358 nm3.6 hrs

EC145 T1 EC145 T2

59

EC155 B1

AS365 N3+


1+12/135,234 lbs4,246 lbs

9,480/9,480 lbs2 TM Arriel 2C838 shp/eng300 gal155 kts145 kts

3,773/8,596 ft427 nm4.1 hrs


2+12/135,774 lbs5,072 lbs

10,846/10,846 lbs2 TM Arriel 2C2943 shp/eng332 gal175 kts143 kts

10,670 lbs.@ S.L./7,050 ft423 nm4.0 hrs


PRODUCTION AIRCRAFT

60

EC175

SeatingEmpty Weight (O&G Config)Useful LoadMax Gross Wt (int/ext)Engine TypeTake-Off PowerUsable Fuel (std tanks)V.N.E.Fast CruiseHover O.G.E./I.G.E.Max Range (std tanks)Max Endurance (std tanks)

2+16/1810,148 lbs6387 lbs16,535 lbs

2 P&WC PT6C-67E1,775 shp/eng685/715 gal175 kts149 kts

5,500/5,500 ft619 nm6.1 hrs


PRODUCTION AIRCRAFT

EC225


2+1912,200 lbs12,051 lbs

24,251/24,690 lbs2 TM Makila 2A12,101 shp/eng

674 gal175 kts142 kts

2,600/6,350 ft452 nm4.1 hrs

61

SA318C Alouette


1+41,990 lbs1,660 lbs

3,650/3,650 lbs1 TM Astazou II


2,950/5,160 ft374 nm5.3 hrs

SA341G Gazelle


1+42,112 lbs1,858 lbs

3,970/3,970 lbs1 TM Astazou IIIA


7,215/9,185 ft415 nm4.6 hrs


LEGACY AIRCRAFT

62

SA315B Lama


1+42,266 lbs2,034 lbs

4,300/5,070 lbs1 TM Artouste IIIB


15,100/16,565 ft278 nm3.3 hrs

BO105 CBS


1+4/52,910 lbs2,601 lbs

5,511/5,511 lbs2 Allison 250-C20B


5,400/8,000 ft305 nm3.5 hrs


LEGACY AIRCRAFT

63

SA330J Puma

BK117 B-1


1+73,596 lbs3,459 lbs

7,055/7,055 lbs2 HW LTS101-750B1

684 shp/eng184 gal150 kts134 kts

7,500/9,600 ft297 nm3.0 hrs


2+188,358 lbs7,957 lbs

16,315/16,315 lbs2 TM Turmo IV C1,494 shp/eng

408 gal142 kts139 kts

5,580/7,545 ft297 nm3.1 hrs


LEGACY AIRCRAFT

64


AHI AUTHORIZED SERVICE CENTERS

Airbus Helicopters, Inc.AuthorizedService Centers

66

WE

ST

PE

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*

Airbus Helicopters Authorized Service Centers


U.S

. Hel

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Uniflight

67


68

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Airbus Helicopters’ Authorized Service Center Guide


69


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. Hel

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70

Airbus Helicopters has an expansive network of factory-owned and independent Service Cen-ters across North America, ready to meet yourneeds.

Airbus Helicopters’ Service Centers maintain acurrent FAA Repair Station certificate and arequalified to perform maintenance and structur-al repair in accordance with Airbus Helicopters’guidelines.

Advanced Helicopter Services Inc. - CA....All American Aviation, LLC - TX................Arrow Aviation - LA....................................Big Valley Aviation, Inc. - CA......................Cascade Airframe Repair, Inc. - WA..........Corporate Helicopters - CA........................Heli-One American Support - CO..............Heli-Tronics, Inc. - PR...............................Helicopter Corporation of America dba Helicorp - TN......................................Helicopter Services of Utah, Inc. - UT.......Helicopter Specialties, Inc. - WI................Helicopter Support, Inc. - CT.....................Metro Aviation, Inc. - LA............................Nampa Valley Helicopters, Inc. - ID...........New Hampshire Helicopters - NH............Ocean Aire - NJ..........................................Precision Aviation Services - GA...............Redding Air Service, Inc. - CA...................Rotorcraft Support, Inc. - CA.....................Rotortech Services Inc. - FL......................Sterling Helicopter - PA.............................Summit Aviation, Inc. - DE.........................Trans Aero, Ltd. - CO.................................Uniflight - TX..............................................Uniflight Northeast - PA.............................Uniflight West Penn - PA...........................U.S. Helicopters, Inc. - NC.........................Vector Aerospace USA, Inc. - AL...............Vertical Aviation, LLC. - AZ........................

SERVICE CENTER INDEX7171717272727373

737474747575757676767777777878797979808080


71


ADVANCED HELICOPTER SERVICES, INC.17986 County Road 94BWoodland, CA 95695Phone: (530) 669-7115AOG Phone: (530) 207-0450Fax: (530) 669-7547Email: [email protected]: www.advancedhelicopterservices.com

Pres./CEO: Sparrow TangD.O.M.: Ryan ClarkMaintenance EC120, AS350, EC130,

AS355, EC135, BO105, BK117, EC145, SA330J

ALL AMERICAN AVIATION, LLC9103 Boudreaux RoadTomball, Texas 77375Phone: (832)559-8990

Partner: Wayne SchmitzMaintenance: AS350, EC130,

ARROW AVIATION1318 Smede Hwy (Hwy. 92)Broussard, LA 70518Phone: (337) 364-4357Fax: (337) 364-4186Website: www.arrowaviationco.com

Mgr: Cyril GuidryG.M.: David GuidryD.O.M.: Timothy IvanoffMaintenance: EC120, AS350, AS355, EC135,

BO105, BK117

72


BIG VALLEY AVIATION, INC.7535 Lindbergh StreetStockton, CA 95206Phone: (209) 982-4991Spares Fax: (209) 982-4311Accounting Fax: (209) 234-4854E-mail: [email protected]: www.bigvalleyaviation.com

President/D.O.M.: Paul McKenzieMaintenance: EC120, AS350, AS355,

BO105, BK117

CASCADE AIRFRAME REPAIR, INC.8500 Perimeter Road A-4Seattle, WA 98108Phone: (206) 767-5290Fax: (206) 767-1726E-mail: [email protected]: www.cascadeairframe.com

G.M./D.O.M.: Bob StarrMaintenance: EC120, AS350, EC130, EC135

CORPORATE HELICOPTERS3753 John J. Montgomery, Suite 2San Diego, CA 92123Phone: (858) 505-5650Parts Fax: (858) 874-3038E-mail: [email protected]: [email protected]: www.corporatehelicopters.comCEO: Deann J. ShierPresident: Ivor ShierD.O.M.: Jon McClureMaintenance: EC120, AS350, EC130, AS355

73


HELI-ONE AMERICAN SUPPORT120 NE Frontage RoadFt. Collins, CO 80524-9222Phone: (970) 492-1000Fax: (970) 492-1099Website: www.heli-one.ca/coloradoPresident: Peter BartolottaGeneral Mgr: Jarrett McDowellChief Inspector: Timothy HebertOverhaul: AS350/355, SA315/316/318

HELI-TRONICS, INC.Subsidiary of Caribbean Heli-Jet, Inc.South Ramp, Lot 3AIsla Grande AirportSan Juan, PR 00907MAILING: P.O. Box 366006San Juan, PR 00936-6006Phone: (787) 722-1984Fax: (787) 724-8260

President: Roberto VillamilD.O.M.: Roger FigueroaMaintenance: EC120, AS350

HELICOPTER CORPORATION OF AMERICAdba HELICORP210 Tune Airport DriveNashville, TN 37209Phone: (615) 350-5015

(800) 803-9270Fax: (615) 350-5017Website: www.helicorp.org

President: Francis S. GuessVP, Sales: Susan ReynoldsD.O.M.: Matt RichardsonShop Foreman: Paul SearcyMaintenance: AS350, EC130

HELICORP

74


HELICOPTER SERVICES OF UTAH, INC.2244 South 1640 WestWoods Cross, UT 84087-2300Phone: (801) 295-5700Fax: (801) 295-5795Website: www.classicaviation.netEmail: [email protected]: Tony HendersonD.O.M.: Raymond WalchliMaintenance: AS350, EC130, AS355

HELICOPTER SPECIALTIES, INC.4746 South Columbia Dr.Janesville, WI 53546Phone: (608) 758-1701Fax: (608) 758-2599E-mail: [email protected]: www.helicopterspecialties.net

President: Jim FreemanParts Mgr: Mike DavisA/C Maint. Mgr: Jason ShrierMaintenance: EC120, AS350, EC130, AS355,

EC135, BO105, EC145, BK117,AS365, EC155

Helicopter Support, Inc. Services Division116 Quarry RoadTrumbull, CT 06611-4816Phone: (203) 416-4000Fax: (203) 416-4281E-mail: [email protected]: www.hsius.com

Gen. Mgr.: Darrin HeltkeProd. Mgr: Joel KnowlesQlty. Mgr: John CarletonMaintenance: AS350, AS355, BO105, EC135

EC145, BK117

75


METRO AVIATION, INC.1214 Hawn Ave.Shreveport, LA 71107P.O. Box 7008Shreveport, LA 71137Phone: (318) 222-5529Fax: (318) 222-0503E-mail: [email protected]: www.metroaviation.com

President: Mike StanberryManaging Dir.: Milton K. GeltzD.O.M.: Gerry DyerMaintenance: AS350, EC130, AS355, EC135,

BO105, EC145, BK117, EC155

NAMPA VALLEY HELICOPTERS, INC.1870 West FranklinMeridian, ID 83642Phone: (208) 362-0851Fax: (208) 362-9726Website: www.NVHelicopters.com

GM: Dean TromburgDir. Quality: Kevin SkeltonMaintenance: AS350, AS355,

SA315/316/319Overhaul: AS350, AS355

NEW HAMPSHIRE HELICOPTERSA Division of Port City Air, Inc.104 Grafton Dr.Portsmouth, NH 03801Phone: (603) 430-1111Parts Phone: (603) 766-3265Fax: (603) 766-0266Parts Fax: (603) 430-1199E-mail: [email protected]: www.portcityair.com

D.O.M.: Steven FoxParts Mgr.: Wendy RabitorMaintenance: EC120, AS350, AS355

76


OCEAN AIREMAILING: P.O. Box 1245Tom’s River, NJ 08754SHIP TO: RJ Miller AirparkRoute 530 WestBayville, NJ 08721Phone: (732) 797-1077Fax: (732) 797-1076E-mail: [email protected] E-mail: [email protected]: www.oceanaire.net

D.O.M.: Len BoydMaint. Mgr.: Kevin StavolaParts Mgr: Chuck SafarianMaintenance: EC120, AS350, AS355, AS365

PRECISION AVIATION SERVICES500 Aviation Way, Hangar B5Peachtree City, GA 30269Phone: (770) 486-6061Fax: (770) 486 0748AOG: (404) 809 1621E-mail: [email protected]

President: Adrienne RobinsonD.O.M.: Jody PapsonChief Eng.: Andy RuckerMaintenance: AS350, EC130

REDDING AIR SERVICE, INC.6831 Airway AvenueRedding, CA 96002Phone: (530) 221-2851Fax: (530) 221-3728E-mail: [email protected]: www.reddingairservice.com

D.O.M.: Dave BurlingameMaintenance: AS350, EC130, AS355

77


ROTORCRAFT SUPPORT, INC.16425 Hart StreetVan Nuys, CA 91406Phone: (818) 997-7667Fax: (818) 997-1513E-mail: [email protected]: www.rotorcraftsupport.com

D.O.M.: Phillip G. DiFioreMaintenance: EC120, AS350, EC130, AS355,

EC135

ROTORTECH SERVICES INC.4095 Southern Blvd.West Palm Beach, FL 33406Phone: (561) 684-6000Fax: (561) 684-6698Email: [email protected]: www.rotortechservices.com

D.O.M.: Robert LeePart Sales: [email protected]: EC120, AS350, EC130, AS355,

EC135, BO105, EC155, AS365

STERLING HELICOPTER1226 River RoadCroydon, PA 19021Phone: (215) 271-2510Heliport Fax: (215) 271-7794Parts Fax: (215) 785-3829General Fax: (215) 788-7319Website: www.sterlinghelicopter.com

President: Philip BiddenD.O.M.: Pat LallyChief Insp.: Jim FugateMaintenance: EC120, AS350, AS355

78

Summit Aviation, Inc.4200 Summit Bridge RoadP.O. Box 258Middletown, DE 19709 Phone: (302) 834-5400Fax: (302) 378-7035Email: [email protected]: www.summit-aviation.com

President: Ralph Kunz Aircraft Service: John BonnellMaintenance: AS350, AS355, EC130,

BO105, BK117, EC145,EC135

Trans Aero, Ltd.5235 Gulfstream CourtLoveland, CO 80538Phone: (307) 778-5777Fax: (970) 667-1995Website: www.transaeroheli.comEmail: [email protected]: Kevin ShieldsD.O.M.: Chad Moore Maintenance: AS350, AS355, EC130,

SA315B, SA316B


79


UNIFLIGHT2617 Aviation Pkwy.Grand Prairie, TX 75052Phone: (972) 623-3444Fax: (972) 623-2414Website: www.uniflight.com

General Mgr: Leslie WeikumPresident: Jim FisherD.O.M.: Manny Ortiz Maintenance: AS350, EC130, AS355,

BO105, BK117, EC145, EC135, EC120

UNIFLIGHT Northeast128 W. Apron DriveReading, PA 19605Phone: (610) 372-5141Fax: (888) 677-1647Email: [email protected]: www.uniflight.com

General Mgr: Leslie WeikumPresident: Jim FisherD.O.M.: Steve Weinert Maintenance: AS350, AS355,BK117, EC135,

BO105, EC145, EC155, AS365

UNIFLIGHT West Penn627 Airport RoadBelle Vernon, PA 15012Phone: (724) 823-0082Fax: (724) 823-0083Website: www.uniflight.com

General Mgr: Dan MansfieldD.O.M.: Bryon FabiseskiBusiness Dev.: Jeff Holt Maintenance: EC120, AS350, EC130, AS355,

BO105, EC135, BK117, EC145

80


U.S. HELICOPTERS, INC.Highway 74 WestP.O. Box 625Marshville, NC 28103Phone: (704) 233-5000Fax: (704) 233-4255Website: www.ushelicoptersinc.com

General Mgr.: Greg Parsons Maintenance: AS350

Vector Aerospace USA, Inc.22378 Billie Blackmon RoadAndalusia, AL 36421Phone: (334) 222-1277Fax: (334) 222-1954E-mail: [email protected]: www.vectoraerospace.com

VP Operations: Rick PatakyD.O.M.: Larry LavorgnaMaintenance: EC120, AS350, EC130, AS355,

EC135, EC145, BO105, BK117

Vertical Aviation, LLC15035 N. 73rd Street, Suite B&CScottsdale, AZ 85260Phone: (480) 991-6558Maintenance: (480) 998-1115Fax: (480) 998-3510E-mail: [email protected]: www.verticalaviationllc.com

D.O.M.: Joe RodriguezPres. & G.M.: John CastrogiovanniMaintenance: EC120, AS350, EC130, AS355,

EC135, EC145

REPAIR SERVICES

Repair Services

82

ENGINE & AVIONICS REPAIR

The following facilities perform repair/overhaulfor engines of the listed manufacturer. This is apartial listing and does not constitute specificauthorization from Airbus Helicopters or itsaffiliates. Inquiries regarding authorization toperform repairs/overhauls and locations ofother repair/overhaul facilities should be madedirectly to the manufacturer.

TURBOMECA USA2709 N. Forum DriveGrand Prairie, TX 75052Turbomeca Arrius 1 & 2, Arriel 1 & 2, MakilaPhone: (972) 606-7600

(800) 662-6322Fax: (972) 606-7692

TURBOMECA CANADA11800 Helen - BristolMirabel, Quebec J7N 3G8Turbomeca Arrius, Arriel 1 & 2Phone: (450) 476-2550Fax: (450) 476-1449Email: [email protected]

PRATT & WHITNEY CANADA CORP.1000 Marie-Victorin (05DK1)Longueuil, QuebecCanada J4G 1A1P&WC PW200Phone: (450) 468-7730Fax: (450) 468-780724-hour Help Desk: (800) 268-8000Email: [email protected]

PRATT & WHITNEY ENGINE SERVICES INC.8440 Tradeport Dr., Suite 105Orlando, FL 32827P&WC PW200Phone: (407) 438-2291Fax: (407) 812-1404Email: [email protected]

REPAIR SERVICES

83

HONEYWELL AEROSPACETECHNICAL SERVICE1944 E. Sky Harbor Ave.Phoenix, AZ 85034Honeywell LTS 101Phone: (800) 601-3099Fax: (602) 365-3343Email: [email protected]

ROLLS-ROYCE CORP.Speed Code R01BP.O. Box 420Indianapolis, IN 46206-0420Rolls-Royce 250 SeriesPhone: (317) 230-2000Fax: (317) 230-4020Email: [email protected]

REPAIR SERVICES

84

REPAIR SERVICES

85

AIRBUS HELICOPTERS CANADA LTD

Airbus HelicoptersCanada Ltd

86

COMPANY INFORMATIONAIRBUS HELICOPTERS CANADA

AIRBUS HELICOPTERS CANADA LTD

Headquarters

1100 Gilmore RoadP.O. Box 250Fort Erie, Ontario L2A 5M9

Main Number: (905) 871-7772Fax: (905) 871-3599Website: www.airbushelicopters.ca

President and C.E.O.Romain Trapp


MRO, SPARES (AOG) & TECHNICAL SUPPORT24 / 7

Contacts: (800) 267-4999(905) 871-7772

Spares and MRO Support

Email: [email protected]: [email protected]

87

Eurocopter de Mexico

EUROCOPTER DE MEXICO

88

Address

Hangar 1, Zona G de HangaresAeropuerto Internacional de laCiudad de México15620 México Distrito Federal, Mexico

Main Phone: (52) 55 5716-7555Main Fax: (52) 55 5716-7526Website: www.eurocopter.com.mx

C.E.O.Serge DurandPhone: (52) 55 5716-7571Fax: (52) 55 5716-7524E-mail: [email protected]

TECHNICAL SUPPORT

Technical Support Manager WESTXavier BourdouleixPhone: (52) 55 5716-7555 ext. 335Cell: (521) 55 2690-6564E-mail: [email protected]

Technical Support ManagerOscar ValenciaPhone: (52) 55 5716-7559Phone: (52) 55 5716-7555 ext. 329Fax: (52) 55 5716-7527Cell: (521) 55 5433-3701E-mail: [email protected]

LOGISTICS SUPPORT

Manager LogisticsPhilippe HoyuelaPhone: (52) 55 5716-7555 Ext. 397Fax: (52) 55 5716-7527Cell: (521) 55 4443-1029E-mail: [email protected]

COMPANY INFORMATION

EUROCOPTER DE MEXICO

in. x 25.4 = mm ft. x 0.305 = Metermi x 0.87 = nmmi x 0.621 = kmcu. ft. x 2.8317 = cu Meter ft. lb x 1.356 = Newton Meter in. lb x 0.112984 = Newt. Mtr ft. lb x 0.136 = MdaNin. lb x 0.0113 = MdaNlb x 0.044482 = Newtonlb x 0.44482 = daNPSI x 0.069 = BarKnots x 1.852 = KPH gal. x 3.782 = Liters qt x 0.94635 = Liters pt x 0.47317 = Litersfl. oz x 29.57 = Millilitersoz. x 28.35 = Grams lb x 0.4536 = Kilograms (F -32) x 0.555 = C

mm x 0.03937 = in. Meter x 3.282 = ft. nm x 1.15 = mikm x 1.6 = micu Meter x 3.5315 = cu. ft.Newton Meter x 0.7375 = ft.lbNewton Mtr x 8.850 = in.lbMdaN x 7.375 = ft. lbMdaN x 88.508 = in. lbNewton x 0.2248 = lb.daN x 2.2481 = lbBar x 14.51 = PSIKPH x 0.54 = KnotsLiters x 0.2642 = gal.Liters x 1.0567 = qt. Liters x 2.1134 = pt.Milliliters x 0.03 = fl. ozGrams x 0.03528 = oz.Kilograms x 2.205 = lb(C x 1.8) + 32 = F

MEASUREMENT CONVERSIONS

NOISE LEVELS

Aircraft Flyover Takeoff Approach

EC120 78.7 - -

AS350 B2/B3 87.6/87.3 89.8/89.7 91.4/91.3

EC130 B4 84.3 85.5 90.5

EC130 T2 81.1

AS355 NP 86.4 89.0 93.1

EC135 P2e/T2e 84.1/85.8 88.4/87.8 92.7/94.9

EC145 T1 87.2 87.9 91.3

EC145 T2 86.0 87.0 91.0

AS365 N3 90.5 93.0 96.1

EC155 B1 89.0 92.2 95.7

EC225 93.5 95.6 98.9

*All values in EPNdB except EC120 (dB SEL)

www.airbushelicoptersinc.com

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