Slide 2 2012 Global Awards for Excellence in BPM & Workflow
Welcome Media support by Slide 3 Awards Introduction Presented by,
Nathaniel Palmer Industry Analyst Executive Director, Workflow
Management Coalition 20 th Annual Awards for Excellence in BPM and
Workflow Judges: Nathaniel Palmer, Cor Visser, Ken Mei, Francesco
Battista Lead Judge: Keith Swenson, Chair WfMC Awards Director:
Layna Fischer Future Strategies Inc 2 Slide 4 Impact Innovation
Implementation Recognizing Excellence in BPM & Workflow Europe
North America Middle East/Africa South and Central America 3 Slide
5 Assessment Criteria Innovation Innovative use of BPM technology
to solve unique problems Creative and successful implementation of
advanced BPM concepts Level of integration with other technologies
and legacy systems Degree of complexity in the business process and
underlying IT architecture Implementation Successful BPM and/or
workflow implementation methodology Size, scope and quality of
change management process Scope and scale of the implementation
(e.g. size, geography, inter-company processes) Impact Extent and
quantifiable impact of productivity improvements Significance of
cost savings Level of increased revenues, product enhancements,
customer service or quality improvements Impact of the system on
competitive positioning in the marketplace Proven strategic
importance to the organization's mission Degree to which the system
enabled a culture change within the organization and methodology
for achieving that change 4 Slide 6 Awards Ceremony Keith D Swenson
VP of Research & Development, Fujitsu North America Inc.
Chairman, Workflow Management Coalition 5 Slide 7 Special Mention
Special Mention SET Distribuzione S.p.A., Italy nominated by
WebRatio S.r.l, Italy Europe 6 Slide 8 SET Distribuzione, Italy
Situation SET Distribuzione operates in the energy and utilities
industry and distributes electricity in the Italian region of
Trentino Alto Adige The Authority has required distribution
companies to create a portal enabling users to present and
implement the connection of an energy production plant to the
distribution network. Implementation & Innovation The whole
connection process was analyzed, optimized and depicted in
accordance with BPMN. The process is now executable in a complex
web application, developed and deployed in only 3 months. The
process is viewable by all users, who - by way of a highlighting
system are also able to see at exactly what stage the file they are
viewing is at. Company procedures were shaken up, in an extremely
positive sense, since the application uses automatic protocollation
(for incoming and outgoing messages). Benefits SET has estimated
that management costs have been reduced by approximately 300,000
euros a year. Despite the new legislation, as well as requiring the
procedure to be shifted to the web, also made the connection
process more complex, and therefore more drawn out, it has been
calculated that the average connection time is now 40% quicker than
it was before The end client is able to complete the network
connection procedure over a shorter space of time, thus giving him
an earlier opportunity to start producing energy for resale, which
receives the government incentives provided for. The environment
reaps gain (which cannot be quantified that easily) from the
exponential increase in connections of sustainable energy
production plants. 7 Slide 9 Silver Award Silver Award New
Millennia Group PLC, UK nominated by AuraPortal Corporation, USA
Europe 8 Slide 10 New Millennia Group PLC, UK Bert Van den Eynde,
Process Engineer, New Millennia 9 Slide 11 New Millennia Group PLC,
UK Situation New Millennia Group PLC operates in the temporary
recruitment industry, providing invoice funding, credit insurance,
payroll and administration facilities to recruitment agencies
operating nationwide. With a workflow cycle of seven days, it is
imperative to complete the tasks within the allotted time as there
is no margin for errors or delays, because the payments of the
temporary workers depend on this. Implementation & Innovation
With the BPM implementation NMG integrated 26 processes and 160 sub
processes. The impact of this project has been appreciated in each
department as employees now have all the information instantly
available with the touch of a button and notifications are sent for
tasks with a deadline. Benefits 20% Staff reduction across the
company, a 70% reduction in consumables and a 65% reduction in
support services for external software systems. An overall 70% time
reduction in the weekly administration processes has been achieved.
NMG have reduced the time waiting for answers from the supply
chain, for example; chasing unsigned timesheets and missing data
which has reduced from weeks to days or even hours. Apart from the
business rules and audit trails, NMG also benefits a lot from the
control points used in different parts of most of the processes.
This allows NMGs employees to view the phases or results from any
request and procedure. 10 Slide 12 Gold Award Warner Bros. Home
Entertainment, UK nominated by Pegasystems, USA Europe 11 Slide 13
Warner Bros. Home Entertainment We at Warner Bros. are honored to
be recognized by this coveted award. We are very proud of our
Cloud-based BPM initiative driven by Pega technology, as it marked
a significant change for how we innovate. Weve departed from
traditional waterfall methodology with this project with
significant success. In our business, when you have a finished
product, you start losing money when it sits in a warehouse unsold.
The product is finished when it hits the cinemas, so the biggest
risk in the supply chain is piracy, and anything that can reduce
the lead time to get physical disks into shops is critical. Despite
this hugely challenging and complex business, our new system has
automated complex processes and given us far more visibility and
agility which is essential when you are talking about supporting
the supply chain with more than 20 new films released every year.
The business value our project is notable, and were confident it
will pave the way for future innovations also. We thank you for
this award. Andi Mutlow, Project Manager, Management Information
Systems 12 Slide 14 Warner Bros. Home Entertainment Situation As
the top U.S. studio, Warner Bros. Home Entertainment has the
largest content library of any studio 6,500 movies, 50,000 TV
series, 15,000 animations, plus largest distribution infrastructure
in global video market. Global supply chain was becoming more
challenging to manage, control Increased product volume, complexity
and shorter deadlines required more supply chain visibility
Implementation & Innovation Cloud-based BPM enabled agility,
reduced costs of bringing products to market Platform implemented
across multiple geographies in a mere nine weeks, integrates
seamlessly with ERP system Benefits Warner Bros. can exploit its
catalogue by shortening product lead times, simplifying product
variables (versions, languages of titles, etc.) Hiked productivity,
collaboration and development among business users Process
improvement, increased ROI, full visibility into supply chain 13
Slide 15 Gold Award Department of Transport Abu Dhabi, UAE
nominated by nominated by DOT - Abu Dhabi, UAE Middle East-Africa
14 Slide 16 DEP DEPARTMENT OF TRANSPORT ABU DHABI, UAE Situation To
work within Abu Dhabis rights of way requires No Objection
Certificates (NOC-Work Permit) from the DoT at various stages of
project lifecycle To define clear procedures,eliminate an ad-hoc
basis procedures, ensure consistency with NOC types and application
requirements as well as to ensure that all affected DoT Divisions
are consulted in the process Implementation & Innovation
Significant leap forward in the pursuit to extend BPM tools
Automates the entire process, from application to approval stage,
fast- tracked, with necessary tools for compliance with DOT
regulations. The system is flexible which reflects the DoTs
business and allow further enhancements as needs evolve. Benefits
Significant improvement in terms of processing and issuing final
approval. Enables tracking of applications to various degrees by
NOC applicants and internal DoT staff and generates a variety of
customized Management reports. Online NOC System accessible to
applicants via the web based on Business Process Mapping (BPM)
technology. 15 Slide 17 DEPA DEPARTMENT OF TRANSPORT ABU DHABI, UAE
Prior to introduction of eNOC system 98% of NOC approval took 3-10
weeks for processing. Within first 6 months of launch 51% of the
approval were granted in an average of 10 working days. The system
identifies and distributes NOCs to all affected Divisions/ Sections
as well as identifying all tasks required in assessing applications
and directing the same to all responsible within the DoT Proven
strategic importance to the organization's mission Khamis Al
Dahmani Acting Head of Right of Way Section DOT Vision: To deliver
an effective transport system that contributes to the economic
growth quality of life and environmental sustainability of the
Emirate of Abu Dhabi 16 Slide 18 Special Mention Special Mention
Department of Homeland Security, U.S. Immigration and Customs
Enforcement, USA nominated by HandySoft Global Corp, USA North
America 17 Slide 19 U.S. Immigration and Customs Enforcement, USA
The ICE Task Management Team, left to right: Hyung Lee, Robert
Serrano, Hoan Nguyen, Clarice Ashong-Fajana, Jon Henehan. 18 Slide
20 U.S. Immigration and Customs Enforcement, USA Situation ICE is
the principal investigative arm of the U.S. Department of Homeland
Security (DHS) and the second largest investigative agency in the
federal government. Within ICE, the Office of the CIO (OCIO)
delivers innovative IT and business solutions that enable ICE to
protect and secure our nation. ICE professionals deal with
unstructured, dynamic activities that are constantly evolving.
These include high-visibility tasks such as requests from the White
House, Congress, other organizations within DHS and other federal
agencies. Project managers were having trouble tracking tasks and
activity progress; it was essential to get a better handle on task
management. Implementation & Innovation To address this
challenge, OCIO at ICE chose HandySofts dynamic business process
management (BPM) solution, BizFlow, as the foundation for their
Task Management System (TMS), which enables project managers to
track unstructured, one-time processes. Benefits The system
improved visibility, control, accountability, and traceability.
ICE/OCIO is far more agile since the implementation of this system.
Since the launch of the Task Management System, ICE/OCIO has
improved organizational task workload by 53 percent; and reduced
the staffing resources required to manage and track tasks by 50
percent. Key stakeholders have realized an increased pace in
operations and efficiency since TMS was implemented. 19 Slide 21
Silver Award Fire Department New York, USA nominated by Oracle, USA
North America 20 Slide 22 Fire Department New York, USA 21 This
slide honors the NYFD first responders for the bravery and
dedication during the recent and devasting Superstorm Sandy Slide
23 Fire Department New York, USA Situation FDNY is the largest US
Fire Dept (2 nd largest in the world) with over 15,000 personnel
serving the 5 boroughs of New York City FDNY strives to improve
Public Safety in the most effective manner possible 9/11 and
Financial Crisis have led FDNY to find more innovative and
efficient ways for the department to quickly respond to the Citys
needs. Implementation & Innovation FDNY implemented a complete
integrated BPM/SOA/E2.0/BI/Geospatial/Digital Signature/SSO
solution automating a subset of its Notice of Violation (NOV)
issuance process Initiated new process driven agile development and
Re-engineering paradigm. High marks in user satisfaction and short
development cycle (3 months) Benefits 7-fold increase of violation
issuance resulting in greater public safety. Decreased NOV loss,
delays, voids and mail transportation costs. Increased audit
ability, compliance, enforceability and escalation of NOVs Reduce
paper work based staff utilization time for greater allocation of
resources saving lives and reducing property loss. 22 Slide 24 Gold
Award Mars Canada Inc., Canada nominated by Bizagi Limited, UK
North America 23 Slide 25 Mars Canada Inc. Canada Ted ONeill Supply
Chain Director Yonette Creavalle Data Manager Michele Dubek Data
Analyst Phil Short IT Director First of all on behalf of the
project team and all of Mars Canada, I would like to thank the WfMC
for this award. It is an honor to receive such high recognition for
our work. This solution has taken vision, innovation and a lot of
hard work to bring to life by the Mars Canada project team and our
business partner Bizagi. What started as a strategic business
challenge was brought to life and implemented in a very short
period of time and provided instant benefits to the business unit.
It is a case where strategy has been linked to day to day
operations of the business using business process management and
ultimately put into the hands of the users with an efficient
workflow tool. 24 Slide 26 Mars Canada Inc. Canada Situation
Globally, Mars Incorporated is one of the worlds leading food
manufacturers with over $30 billion in sales and 70,000 associates.
Mars Canada operates 3 business units, Chocolate, Food and Petcare.
Strategically the ability to rapidly bring product innovation to
market will enable us to win with the retailers and our consumers
New product set-up and execution is highly complex requiring a high
degree of accuracy, crossing departmental boundaries and is often
the bottleneck of the innovation pipeline. THE GOAL: Make a step
change reduction in the time to bring innovation to life, with a
specific focus on data set-up timelines. Implementation &
Innovation Efficient workflow design using principles of lean to
eliminate non-value added activities across multiple business
functions, technology platforms and three operating divisions Once
designed, BPM automation was used to rapidly connect complex tasks
in a systematic and efficient way Business users are now empowered
to execute process changes with minimal IT involvement Benefits The
project has delivered dramatic reduction in project execution
timelines. o Project Approval to Execution Readiness has reduced
from 70 days to less than 10 days. The number of Workflows has been
simplified from greater than 50 workflows to less than 10 Process
performance monitoring through BPM Automation is driving ongoing
continuous improvement 25 Slide 27 No Awards This Year Pacific Rim
26 Slide 28 Gold Award Colpensiones, Colombia nominated by Bizagi,
Colombia South & Central America 27 Slide 29 Colpensiones,
Colombia Thank you for the Award! At Colpensiones we had the
opportunity to start a new organization with the task of
administering the 60 years old Public Pension System of Colombia,
that serves 6.5 million persons, with more than 1 million
pensioners. To tackle the challenge we designed a company in its
entirety from a process perspective, modeling and automating all
the process, core and non core, with a BPM solution. Today, nine
months latter, from the initiation of the implementation, we have
national coverage, 49 cities, more than one thousand employees,
that during the first month of operation gave answers to more than
118 thousand requirements with immediate response. The BPM
technology has allowed all of our employees to operate as if we had
been in business for the last 60 years, and our clientele find
response from us without disruption of services. TEAM Dr. Pedro N.
Ospina, CEO Gloria Duran, Project Manager Angela Tobar, Process
Engineer Director Ricardo Prieto, VOT 28 Slide 30 Colpensiones,
Colombia Situation Create a new entity to administer a sixty year
old public pension system Transform from a paper based structure to
a truly process-oriented paperless organization From a no answer
and long delay response to a high performance, transparent and
customer centric service Implementation & Innovation Creative
and successful implementation of advanced BPM concepts. All core
processes running on a flexible BPM layer. Implementation in record
time: 9 months 118 core processes automated System serves: 6.5
million costumers, performs more than1 million monthly payments, 60
offices located in 49 cities and 1220 employees. Benefits
Substantial reduction in operational cost: 3,000+ down to 1,200
employees Substantial reduction of service times Proven strategic
importance to the organization's mission The implementation of the
BPM solution in Colpensiones has generated speed, agility and
quality of service. Something never seen before in the countrys
public pension system. 29 Slide 31 2012 Winners Recap Europe Gold
Warner Bros. Home Entertainment, UK nominated by Pegasystems, USA
Silver New Millennia Group PLC, UK nominated by AuraPortal, Spain
Special Mention SET Distribuzione, Italy, nominated by WebRatio
S.r.l Italy Middle-East Africa Gold Abu Dhabi Department of
Transport nominated by Abu Dhabi DOT, United Arab Emirates North
America Gold Mars Canada Inc., Canada nominated by Bizagi Limited,
UK Silver Fire Department New York, USA nominated by Oracle, USA
Special Mention U.S. Immigration and Customs Enforcement nominated
by HandySoft Global Corp South and Central America Gold
Colpensiones nominated by Bizagi, Colombia 30 Slide 32 31 Thank
you! Our congratulations again to the Award Winners. Keith Swenson,
WfMC Chair, Lead Judge Nathaniel Palmer, Industry Analyst,
Executive Director, WfMC Layna Fischer, Awards Director and
Publisher Future Strategies Inc. The recording and slides have been
posted to www.BPMF.org www.BPMF.org Media support by
