2012 MSU Internet Use and Opinion Survey: Results and ... · Web view2012 MSU Internet Use and Opinion Survey Results and Analysis April 8, 2015 Graham L. Pierce, User Experience

2012 MSU Internet Use and Opinion Survey

Results and Analysis

April 8, 2015

Graham L. Pierce, User Experience ResearcherSandra Sawaya, User Experience ResearcherSarah J. Swierenga, Ph.D., C.P.E., Director

Usability/Accessibility Research and ConsultingMichigan State UniversityKellogg Center219 S. Harrison Rd., Room 93East Lansing, MI [email protected]; 517-353-8977

mailto:[email protected]

Table of ContentsOverview..........................................................................................................3

Data...................................................................................................................................................................... 3Citations................................................................................................................................................................3Questions and Feedback.......................................................................................................................................3

Solicitation.......................................................................................................4Text of Email.........................................................................................................................................................4

Survey Text......................................................................................................5Responses by Time..........................................................................................9Results...........................................................................................................10

Sample Size.........................................................................................................................................................101. Alumni Status..................................................................................................................................................103. Technology Expertise......................................................................................................................................114. Technology Usage...........................................................................................................................................125. Technology Used to Access msu.edu...............................................................................................................136-7. Satisfaction with MSU's Online Presence......................................................................................................138. Social Media Usage.........................................................................................................................................149. Online MSU Activities.......................................................................................................................................1410a. Used m.msu.edu..........................................................................................................................................1510b. Future m.msu.edu Use................................................................................................................................1511. MSU Mobile Features.....................................................................................................................................1612-13. Online Content & Mobile Devices in Classroom........................................................................................17

Charts............................................................................................................183. Technology Expertise......................................................................................................................................184. Technology Usage...........................................................................................................................................255. Technology Used to Access msu.edu...............................................................................................................328. Social Media Usage.........................................................................................................................................3312. Online Content in Classroom.........................................................................................................................3413. Mobile Devices in Classroom.........................................................................................................................35

2012 MSU Internet Use and Opinion Survey: Results and Analysis 2

OverviewIn the spring of 2012, MSU UARC (Usability/Accessibility Research and Consulting) conducted the second Michigan State University Internet Use and Opinion Survey (also called the MSU Internet and Mobile Technology Survey). The intent of the survey was to gather information on how the MSU community uses computers and mobile technology, and determine what information would be most important to have on an MSU mobile site. It is hoped that the survey will be conducted regularly to monitor changes in technology use and opinions.

Supporting MaterialsThe raw data collected from this survey are available at http://usability.msu.edu/techsurvey/ (identifying information and duplicate responses have been removed; see Results section). All tables, charts, and other analyses are available at the same site. Data, tables, charts, and other materials can be used by any individual or group for any purpose, so long as this report is cited as the source (see below).

Cit ations While this report presents some basic findings from the survey, we encourage others to conduct fine-grained analysis. As a result, the raw data and other materials are available to the public. Any publications or reports based on the data should cite this report as follows:

Pierce, G. L., Sawaya, S., & Swierenga, S. J. (2015). 2012 MSU Internet Use and Opinion Survey: Results and Analysis. East Lansing, MI: Michigan State University, Usability/Accessibility Research and Consulting.

Questions and Feedback Any questions about this report or the survey should be directed to Graham Pierce, User Experience Researcher, Michigan State University Usability/Accessibility Research and Consulting by email at [email protected]. Feedback and suggestions for changes to future rounds of the survey are appreciated.


http://usability.msu.edu/techsurvey/

SolicitationThe survey was emailed to 21,981 individuals at Michigan State University (33% of all MSU faculty, staff, and students) on May 1, 2012. It was subsequently distributed via internal email lists (including the WebDev CAFÉ, MSU Mobile Community, and College of Communication Arts & Sciences listservs) and via Twitter (@MSU_UARC). Recipients were encouraged to share the survey with others, and data collection continued until July 3, 2012. The text of the initial email can be found below. In all, 1,073 responses were collected, not including duplicate and incomplete submissions.

Email Text Michigan State University UARC (Usability/Accessibility Research and Consulting) is conducting its second annual MSU Internet Use and Opinion Survey. This anonymous survey provides an opportunity to have your voice heard about what features and technologies the university should target in the future. To take the brief survey, please visit:

http://techsurvey.usability.msu.edu/

All current and former students, staff, and faculty are encouraged to participate, as are any Spartan fans and others in the MSU community. We are hoping to get as wide a response as possible (even from non-Spartans), so we are asking you to tell your friends, family, and colleagues about this survey (email, Tweet, or post a link to http://techsurvey.usability.msu.edu/ but please don't spam!).

The full results of last year's survey are available at http://usability.msu.edu/research/projects/msu-internet-survey/

For more information, please contact Graham Pierce, User Experience Researcher, Usability/Accessibility Research and Consulting, Michigan State University by phone at (517) 353-8977 or by email at [email protected].


Survey TextA copy of the original survey can be downloaded at http://usability.msu.edu/techsurvey/. A simple text version of the questionnaire is presented below. Note that this version is for reference only and while it is identical in question text, the format and presentation differ.

MSU Internet and Mobile Technology Survey

You are invited to participate in our second annual survey of the MSU community regarding Internet and technology usage. This 5 minute survey is and will provide you an opportunity to tell us which features and technologies the university should have in the future. Individuals must be 18 years or older to participate in this survey.

Your participation is completely voluntary; you may refuse to participate in certain procedures or answer certain questions, or may discontinue your participation at any time. You indicate your voluntary agreement to participate in this research by submitting this survey when you have completed it.

1. Are you a Michigan State University alumnus or former student?[Dropdown]

Yes No

2. Which of the following best describes your relationship with Michigan State University?

[Dropdown] Enrolled Freshman Enrolled Sophomore Enrolled Junior Enrolled Senior Enrolled Grad Student Current MSU Staff Current MSU Faculty or Visiting Scholar Prospective Student (currently in high school, considering MSU for college) Not currently employed by or enrolled at MSU

3. Rate your level of expertise with the following[Radio buttons][Likert: 1: Helpless, 2: Below average, 3: Average, 4: Above average, 5: Expert]

[1-2-3-4-5] Desktop Computer[1-2-3-4-5] Laptop Computer[1-2-3-4-5] Netbook[1-2-3-4-5] Internet-enabled Phone/PDA (e.g., iPhone, Blackberry, etc)[1-2-3-4-5] Touch-screens (used in many tablets, phones, and PDAs)[1-2-3-4-5] Cell phone (not Internet enabled)[1-2-3-4-5] Pen and Paper


http://usability.msu.edu/techsurvey/

4. Rate your usage of the following[Radio buttons][Likert: 1: Never, 2: Rarely, 3: Sometimes, 4: Often, 5: All the time]

[1-2-3-4-5] Desktop Computer[1-2-3-4-5] Laptop Computer[1-2-3-4-5] Netbook[1-2-3-4-5] Internet-enabled Phone/PDA (e.g., iPhone, Blackberry, etc)[1-2-3-4-5] Touch-screens (used in many tablets, phones, and PDAs)[1-2-3-4-5] Cell phone (not Internet enabled)[1-2-3-4-5] Pen and Paper

5. Which of the following do you regularly use to access official msu.edu sites and pages? Check all that apply.

[Checkboxes] Desktop Computer Laptop Computer Netbook Tablet Computer (e.g., iPad) Internet-enabled Phone/PDA (e.g., iPhone, Blackberry, Droid) Touch-screen interface (used in many tablets, phones, and PDAs, such as

iPads and iPhones) Computer mouse Touchpad/trackpad (found on most laptop computers) Full computer keyboard Number pad (found on many cell phones; multiple letters are assigned to

the same key)

6. How satisfied are you with official msu.edu sites and pages? [Radio buttons]

1. Not at all satisfied2. Below average3. Average4. Above average5. Extremely satisfied

Why? __________

7. How satisfied are you with MSU's online presence, outside of msu.edu (e.g., Facebook, Twitter, email announcements)

[Radio buttons]1. Not at all satisfied2. Below average3. Average4. Above average5. Extremely satisfied

Why? __________


8. What social media sites do you regularly use? Check all that apply.[Checkboxes]

Facebook Twitter Google+ Pinterest LinkedIn Foursquare allMSU

Other: __________

9. What online activities related to MSU do you regularly engage in? Check all that apply.

[Checkboxes] Find contact information for people or departments at MSU Look up MSU maps or directions Look up MSU department or program information Look up MSU course information/schedules Read news about MSU Look up information about MSU athletics/sports Find out about events on MSU's campus (excluding sports) Look up MSU admissions information Look up administrative information/use administrative systems (Human

Resources, Contracts and Grants, IRBs, etc.)Other: __________

10. Have you used m.msu.edu (the official MSU mobile website)?[Radio buttons]

Yes No

11. If not, would you use an MSU mobile site designed specifically for an internet-enabled phone or tablet computer in the future?

[Radio buttons]1. Definitely Not2. Probably Not3. Maybe4. Probably Would5. Definitely Would

Why or why not? __________


12. Rate the importance of having the following information and features on an MSU mobile site.

[Radio buttons][Likert: 1: Not important, 2: Below average, 3: Average, 4: Above average, 5: Extremely important]

[1-2-3-4-5] Calendar of events[1-2-3-4-5] Campus bus schedules and information[1-2-3-4-5] Campus dining hall information (menus, etc.)[1-2-3-4-5] Class and academic information[1-2-3-4-5] Classifieds[1-2-3-4-5] Directory (contact info/person search) [1-2-3-4-5] Find nearby businesses and restaurants (off-campus)[1-2-3-4-5] Library information (catalog, etc.)[1-2-3-4-5] Maps, location information, and GPS wayfinding[1-2-3-4-5] Read/write reviews about faculty, courses, dorms, dining halls,

etc.[1-2-3-4-5] Residence hall washing machine and dryer availability[1-2-3-4-5] Walking tour of MSU

13. To what extent should MSU classes rely on or make use of online content?[Radio buttons]

1. Not at all2. A little3. A moderate amount4. A lot5. To the greatest extent possible

How should it be used? __________

14. To what degree should MSU encourage the use of mobile devices during classes (e.g., in the classroom while lectures are going on) to facilitate discussions, conduct quizzes, etc.

[Radio buttons]1. Not at all2. A little3. A moderate amount4. A lot5. To the greatest extent possible

How should they be used? __________

[Submit button]

If you have any questions about this study, please contact Graham Pierce or Sarah Swierenga by phone: (517) 353-8977 or email: [email protected] or [email protected].

If you have questions or concerns about your role and rights as a research participant, would like to obtain information or offer input, or would like to register a complaint about this study, you may contact, anonymously if you wish, the Michigan State University's Human Research Protection Program at 517-355-2180, Fax 517-432-4503, or e-mail [email protected] or regular mail at 207 Olds Hall, MSU, East Lansing, MI 48824.


Responses by TimeThe survey was left open for over two months. More than 60% of all responses were submitted within one day of the initial email invitation being sent out, more than 80% were submitted in two days, and over 90% within one week.

2012

-04-

30

2012

-05-

07

2012

-05-

14

2012

-05-

21

2012

-05-

28

2012

-06-

04

2012

-06-

11

2012

-06-

18

2012

-06-

25

2012

-07-

02

0100200300400500600700800900

100011001200

Survey Responses

Period Responses % of TotalOne day 685 >60%Two days 879 >80%One week 994 >90%One month 1064 >99%64 days 1073 100%


ResultsDuplicate (identical) responses and substantially incomplete (unfinished) surveys were removed from the dataset, and were not included in any analyses. Open-ended responses have not been edited for content or language, with the exception of redacting personally identifying information.

The tables below are broken down into three sets of columns: The first five columns are the subgroups of "Student" responses (Freshmen, Sophomores, Juniors, Seniors, and Graduate Students), based on responses to question 2 (Group variable). The second set includes the total for all Students (includes all cases from the first set of columns), all current Staff, and all current Faculty, calculated using the GroupBig variable. The final column, Total, includes all data collected in the survey. Note that the Total column contains more cases than the sum of all Students, Staff, and Faculty, because there were 23 "Other" responses (prospective students and those not currently employed by or enrolled at MSU). The small number of cases in the Other category was too small to conduct reliable analyses, and was therefore not broken out separately.

Data cells are colored to make it easier for readers to quickly see patterns (color does not present unique information, and the charts can be fully understood without it). The coloration is on a red-green scale, where the lowest values are dark red and the highest values are dark green, and the color bar below demonstrates the scaling. Note that the same scale is used across all questions, rather than a separate scale for each question. As a result, some questions (such as question 1, Alumni Status) only use a small part of the scale, since all responses fall in a small part of the spectrum.

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Sample Size Fresh Soph Junior Senior Grad Student Staff Faculty Total

Sample size (respondents per cell) 107 122 105 147 176 657 249 144 1073

1. Alumni Status "Are you a Michigan State University alumnus or former student?"

Fresh Soph JuniorSenio

r GradStuden

t StaffFacult

y Total

MSU Alumnus or former student36.4

%31.1

%36.2

%46.3

%43.8

% 39.6%48.6

% 36.8%42.0

%


3. Technology Expertise "Rate your level of expertise with the following"

Above average or greater

Device Fresh Soph JuniorSenio

r GradStuden

t StaffFacult

y Total

Desktop74.5

%80.3

%80.8

%82.3

%80.6

% 80.0%79.1

% 81.3%79.9

%

Laptop83.8

%87.7

%88.6

%87.0

%80.5

% 85.1%70.2

% 77.6%80.6

%

Netbook27.4

%32.8

%34.3

%40.7

%36.0

% 34.8%30.1

% 28.4%32.6

%

Internet-enabled phone/PDA65.1

%54.1

%63.8

%57.1

%50.3

% 57.1%41.8

% 48.6%52.0

%

Touchscreen74.5

%65.6

%67.6

%61.9

%52.0

% 62.9%48.4

% 51.7%57.9

%

Cell phone (not Internet enabled)84.0

%83.6

%76.9

%86.3

%77.0

% 81.4%64.4

% 49.7%73.2

%

Pen & Paper93.3

%88.4

%86.5

%95.2

%90.2

% 90.9%85.5

% 86.1%89.0

%

Helpless


r GradStuden

t StaffFacult

y TotalDesktop 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%Laptop 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%Netbook 1.9% 3.3% 2.9% 2.8% 2.9% 2.8% 4.1% 2.8% 3.3%Internet-enabled phone/PDA 1.9% 0.8% 1.0% 2.0% 5.1% 2.4% 4.4% 4.2% 3.5%Touchscreen 1.9% 0.0% 1.0% 0.7% 3.4% 1.5% 2.4% 0.7% 1.7%Cell phone (not Internet enabled) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.6% 0.0% 0.4%Pen & Paper 0.0% 0.0% 0.0% 0.7% 0.6% 0.3% 0.4% 0.0% 0.3%


4. Technology Usage "Rate your usage of the following"

Often or more


r GradStuden

t StaffFacult

y Total

Desktop19.6

%20.5

%29.8

%31.7

%46.0

% 31.1%91.5

% 73.4%51.3

%

Laptop98.1

%95.9

%98.1

%93.8

%94.3

% 95.7%70.0

% 84.0%88.3

%

Netbook 4.7% 8.2% 5.8% 8.2%11.5

% 8.1%11.6

% 11.3% 9.4%


%54.9

%61.2

%60.7

%61.5

% 60.2%53.8

% 66.4%59.5

%

Touchscreen66.0

%61.2

%62.4

%58.9

%59.8

% 61.3%57.7

% 65.7%61.1

%


%48.4

%47.1

%51.0

%46.9

% 46.9%42.7

% 34.5%44.4

%

Pen & Paper85.8

%86.9

%82.5

%91.8

%84.7

% 86.5%74.9

% 77.1%82.5

%

Never


r GradStuden

t StaffFacult

y TotalDesktop 5.6% 9.0% 7.7% 8.3% 2.9% 6.4% 1.6% 7.7% 5.4%Laptop 0.9% 0.0% 0.0% 1.4% 0.6% 0.6% 4.0% 2.1% 1.6%

Netbook57.9

%58.2

%60.6

%52.1

%48.9

% 54.7%55.6

% 53.2%54.5

%


%16.4

%18.4

%20.0

%20.1

% 18.6%30.9

% 21.0%22.2

%

Touchscreen 8.5% 8.3%10.9

%12.3

%12.6

% 10.8%19.0

% 13.3%13.1

%


%24.6

%23.1

%24.1

%25.7

% 25.2%29.0

% 42.3%28.4

%Pen & Paper 0.0% 0.0% 1.0% 0.7% 0.0% 0.3% 0.8% 0.7% 0.5%



5. Technology Used to Access msu.edu "Which of the following do you regularly use to access official msu.edu sites and pages? Check all that apply."


r GradStuden

t StaffFacult

y Total

Desktop Computer32.7

%38.5

%49.5

%59.9

%65.9

% 51.4%91.6

% 75.7%63.9

%

Laptop Computer98.1

%96.7

%99.0

%96.6

%96.6

% 97.3%71.1

% 87.5%89.9

%

Netbook 1.9% 6.6% 1.0%12.9

% 7.4% 6.5% 6.4% 7.6% 6.5%

Tablet Computer 8.4%13.1

%14.3

%17.0

%18.8

% 14.9%31.3

% 36.1%21.7

%

Internet-enabled Phone/ PDA55.1

%57.4

%52.4

%51.7

%42.6

% 51.0%39.4

% 51.4%47.8

%

Touchscreen42.1

%50.0

%43.8

%46.9

%36.9

% 43.5%37.8

% 47.2%42.3

%

Computer mouse37.4

%44.3

%46.7

%50.3

%65.3

% 50.5%80.7

% 74.3%60.5

%

Touchpad/trackpad48.6

%55.7

%59.0

%56.5

%57.4

% 55.7%39.4

% 54.9%51.7

%

Full keyboard45.8

%54.1

%61.0

%62.6

%66.5

% 59.1%82.3

% 79.2%67.0

%

Number pad12.1

%14.8

%15.2

%15.6

%13.1

% 14.2%17.7

% 16.0%15.2

%

6-7. Satisfaction with MSU's Online Presence "How satisfied are you with official msu.edu sites and pages?" and "How satisfied are you with MSU's online presence, outside of msu.edu (e.g., Facebook, Twitter, email announcements)"

Above average or greater

Content Fresh Soph JuniorSenio

r GradStuden

t StaffFacult

y Total

msu.edu45.3

%46.3

%43.8

%44.2

%44.0

% 44.6%53.0

% 47.9%47.3

%MSU's online presence outside of msu.edu 51.4 44.6 42.7 33.1 27.2 38.3% 32.2 25.6% 35.5


% % % % % % %

Not at all

Content Fresh Soph JuniorSenio

r GradStuden

t StaffFacult

y Totalmsu.edu 1.9% 0.8% 1.0% 0.0% 3.4% 1.5% 1.6% 0.7% 1.4%MSU's online presence outside of msu.edu 0.0% 0.8% 1.0% 2.8% 1.8% 1.4% 0.9% 2.3% 1.4%


8. Social Media Usage "What social media sites do you regularly use? Check all that apply."

Site Fresh Soph JuniorSenio

r GradStuden

t StaffFacult

y Total

Facebook94.3

%93.4

%95.2

%95.9

%83.0

% 91.6%70.6

% 61.1%82.3

%

Twitter47.2

%43.0

%39.4

%38.1

%20.5

% 35.9%21.4

% 25.0%30.9

%

Google+11.3

% 9.9%12.5

%15.6

%18.8

% 14.2%27.0

% 19.4%18.0

%

Pinterest22.6

%25.6

%27.9

%25.9

%10.8

% 21.6%14.1

% 11.8%18.4

%

LinkedIn 5.7% 7.4%12.5

%27.9

%30.7

% 18.8%33.9

% 39.6%25.5

%Foursquare 3.8% 2.5% 2.9% 7.5% 3.4% 4.1% 3.2% 4.2% 4.0%

allMSU10.4

%24.8

%37.5

%23.8

% 9.7% 20.2% 4.4% 2.1%13.9

%

9. Online MSU Activities "What online activities related to MSU do you regularly engage in? Check all that apply."

Activity Fresh Soph JuniorSenio

r GradStuden

t StaffFacult

y Total

Contact info for people or departments60.4

%67.8

%77.7

%72.8

%79.5

% 72.4%94.4

% 90.3%79.7

%

Maps or directions79.2

%77.7

%74.8

%74.1

%66.5

% 73.7%67.7

% 69.4%71.0

%

Department or program information64.2

%68.6

%65.0

%68.7

%67.6

% 67.1%70.2

% 68.8%67.8

%

Course information/schedules89.6

%88.4

%93.2

%90.5

%82.4

% 88.2%37.5

% 64.6%71.8

%

Read news17.9

%34.7

%26.2

%31.3

%23.3

% 26.8%64.1

% 52.8%39.7

%

Information about athletics/sports36.8

%50.4

%40.8

%42.9

%27.3

% 38.7%47.2

% 36.1%40.4

%


Find out about events on campus (non-sports)37.7

%31.4

%34.0

%40.1

%26.1

% 33.4%46.4

% 43.1%37.4

%

Admissions information27.4

%24.0

%15.5

%15.0

%15.9

% 19.0%12.1

% 9.0%15.8

%

Admin info/systems (HR, CGA, IRB, etc.)17.9

%16.5

%13.6

%14.3

%34.1

% 20.5%80.6

% 77.1%42.0

%


10a. Used m.msu.edu "Have you used m.msu.edu (the official MSU mobile website)?"


r GradStuden

t StaffFacult

y Total

Used m.msu.edu34.3

%21.8

%25.2

%27.8

%14.5

% 23.8%27.7

% 22.0%24.0

%

10b. Future m.msu.edu Use "If not, would you use an MSU mobile site designed specifically for an internet-enabled phone or tablet computer in the future?"

Probably or greater


r GradStuden

t StaffFacult

y Total

If not, would use in future59.8

%57.3

%56.0

%56.5

%48.7

% 55.0%45.4

% 48.8%51.9

%

Definitely not

Fresh Soph Junior Senior GradStuden

t StaffFacult

y TotalIf not, would use in future 1.1% 2.7% 4.4% 4.8% 5.1% 3.8% 4.9% 4.9% 4.2%


11. MSU Mobile Features "Rate the importance of having the following information on an MSU mobile site."

Above average or greaterInformation Fresh Soph Junior Senior Grad Student Staff Faculty Total

Calendar of events 59.6% 68.4%72.0

% 70.8%65.1

% 67.2%67.7

% 66.9% 67.1%

Campus bus schedules and information 74.8% 78.1%61.0

% 69.9%58.5

% 67.8%47.1

% 38.3% 59.2%

Campus dining hall info/menus 81.7% 80.7%64.6

% 57.2%33.1

% 60.4%37.7

% 25.0% 50.4%

Class and academic information 81.7% 84.3%85.3

% 78.6%74.4

% 80.1%46.7

% 43.2% 67.5%

Classifieds 19.4% 23.0%18.0

% 25.2%11.0

% 18.9% 9.9% 7.1% 15.3%

Directory (contact info/person search) 54.9% 60.5%55.0

% 67.4%69.9

% 62.8%81.8

% 80.9% 69.6%

Off-campus businesses and restaurants 44.7% 45.2%43.0

% 41.4%34.8

% 41.1%30.2

% 23.3% 36.3%

Library information (catalog, etc.) 49.0% 55.8%58.4

% 54.5%68.3

% 58.1%44.9

% 59.4% 55.2%

Maps, location information, GPS 75.0% 77.0%83.2

% 81.3%79.5

% 79.3%76.8

% 74.2% 77.9%

Read/write reviews 35.9% 51.3%36.0

% 40.1%19.3

% 35.3%12.1

% 14.1% 27.0%

Washing machine and dryer availability 35.9% 52.6%37.0

% 38.3%18.4

% 35.1%15.5

% 9.7% 27.6%

Walking tour of MSU 25.0% 36.8%25.0

% 28.3%29.5

% 29.1%39.4

% 26.8% 31.3%

Not importantInformation Fresh Soph Junior Senior Grad Student Staff Faculty TotalCalendar of events 1.0% 1.8% 2.0% 3.5% 4.1% 2.7% 3.9% 4.5% 3.3%

Campus bus schedules and information 1.0% 0.9% 5.0% 2.1% 11.0% 4.5%14.0

% 19.5% 8.7%


Campus dining hall info/menus 1.0% 0.9% 5.1% 4.1% 23.5% 8.3%14.0

% 22.7% 11.5%

Class and academic information 1.0% 0.9% 2.0% 1.4% 3.0% 1.7%13.3

% 12.1% 5.8%

Classifieds 10.7% 9.7% 17.0% 17.5% 28.0% 17.7%33.3

% 54.0% 25.9%Directory (contact info/person search) 1.0% 4.4% 3.0% 2.8% 2.4% 2.7% 2.2% 2.3% 2.6%

Off-campus businesses and restaurants 1.9% 4.3% 12.0% 6.9% 12.2% 7.8%16.4

% 23.3% 11.8%

Library information (catalog, etc.) 1.0% 3.5% 6.9% 4.1% 4.8% 4.1%15.1

% 6.8% 7.0%Maps, location information, GPS 1.0% 1.8% 1.0% 2.1% 4.8% 2.4% 5.7% 4.7% 3.5%

Read/write reviews 6.8% 2.7% 9.0% 7.7% 20.5% 10.3%29.0

% 39.1% 18.2%

Washing machine and dryer availability 6.8% 6.1% 16.0% 12.8% 35.0% 16.9%43.4

% 58.1% 28.2%

Walking tour of MSU 15.4% 8.8% 17.0% 18.6% 18.1% 15.9%13.7

% 28.3% 16.8%

12-13. Online Content & Mobile Devices in Classroom "To what degree should MSU classes rely on or make use of online content?" and "To what degree should MSU encourage the use of mobile devices during classes (e.g., in the classroom while lectures are going on) to facilitate discussions, conduct quizzes, etc."

A lot or greater

To what degree should MSU Fresh Soph JuniorSenio

r GradStuden

t StaffFacult

y Total

Rely on or make use of online content40.8

%44.9

%53.9

%41.5

%44.6

% 44.8%56.7

% 58.9%49.4

%

Encourage use of mobile devices during classes19.4

%15.3

%19.8

%10.3

%11.6

% 14.5%20.6

% 18.1%16.4

%

Not at all

To what degree should MSU Fresh Soph JuniorSenio

r GradStuden

t StaffFacult

y TotalRely on or make use of online content 0.0% 2.5% 0.0% 1.4% 1.1% 1.1% 0.8% 0.7% 1.0%Encourage use of mobile devices during classes 16.5 27.1 21.8 29.5 28.5 25.5% 25.3 22.5% 25.0


% % % % % % %


ChartsThe charts below graphically present the data from the prior section. Charts are not provided for all questions, but only those that were felt to be of greatest interest to the audience, based on feedback from presenting the results of the 2011 survey.

3. Technology Expertise "Rate your level of expertise with the following"

Desktop Computer

Helpless Below average

Average Above average

Expert N/A0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyExpertiseNo major differences are visible between groups. Helpless, Below Average, and N/A were reported by less than 5% in each group, Average was around 20%, Above Average was just over 50%, and Expert was under 30%.

Students Staff Faculty

Above average or higher 80.0% 79.1% 81.3%


Laptop Computer



Expert N/A0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyExpertiseSimilar usage patterns were seen for each group. Helpless, Below Average, and N/A were reported by less than 5% in each group, Average was around 20%, Above Average was around 50%, and Expert was around 30%. Staff were more likely to report lower levels of expertise.

Students Staff Faculty Above average or higher 85.1% 70.2% 77.6%


Netbook



Expert N/A0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyExpertiseExpertise was similar across groups, but Students were more likely to say Average or Above Average, and less likely to say N/A. Staff and Faculty were more likely to say N/A than any other category. No category, with the exception of N/A, received more than 30% of the responses from any group.



Internet-enabled Phone/PDA



Expert N/A0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyExpertiseWhile expertise was similar across groups, gradually rising to a maximum at Above Average (25-35%) and then decreasing to Expert, Staff report less expertise than other groups, and fewer students said N/A.




Touchscreen



Expert N/A0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyExpertiseWhile expertise was similar across groups, gradually rising to a maximum at Above Average (30-40%) and then decreasing to Expert, Staff report less expertise than other groups, and fewer students said N/A.




Cell Phone (not Internet enabled)



Expert N/A0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyExpertiseThe percentage of students increases from Average through Expert, while Staff peak at Above Average, and Faculty decrease slightly from Average through Expert. Less than 5% of any group reported being Helpless or Below Average. N/A was report by less than 5% of Students, just under 10% of Staff, and nearly 20% of Faculty.



Pen & Paper



Expert N/A0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyExpertiseSimilar expertise was reported by all groups: Around 10% said Average, 20% said Above Average, and the majority said Expert. There were well under 5% reporting Helpless, Below Average, and N/A in any group.




4. Technology Usage "Rate your usage of the following"

Desktop Computer

Never Rarely Sometimes Often All the Time0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyUsageStudents use Desktops far less than any other group, and Staff report the most frequent usage. Twice as many Students said Rarely or Sometimes than said Often or All the Time, while over 50% of Faculty and Staff said All the Time.

Students

Staff Faculty

Often or more 31.1% 91.5% 73.4%


Laptop Computer


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyUsageThe overwhelming majority of Students and Faculty (approximately 80% and 65%, respectively) said All the Time, while only about 40% of Staff did.

Students

Staff Faculty

Often or more 95.7% 70.0% 84.0%


Netbook


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyUsageOver 50% of all groups said Never, and very little difference is visible between groups for any category.

Students

Staff Faculty

Often or more 8.1% 11.6% 11.3%


Internet-enabled Phone/PDA


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyUsageWhile patterns were similar across groups, more nearly 10% more Staff said Never. Between 40% and 50% of each group said All the Time.

Students

Staff Faculty

Often or more 60.2% 53.8% 66.4%


Touchscreen


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyUsageUsage patterns were similar across groups, and around 40% of each group said All the Time.

Students

Staff Faculty

Often or more 61.3% 57.7% 65.7%


Cell Phone (not Internet enabled)


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyUsageWhile overall patterns were similar, Students were more likely to say All the Time and less likely to say Never, and Faculty were more around 15% more likely to say Never than the other groups.

Students

Staff Faculty

Often or more 46.9% 42.7% 34.5%


Pen & Paper


10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff FacultyUsageA similar pattern is seen for all groups, with a nearly linear increase across categories to a maximum of around 45% to 50% saying All the Time.

Students

Staff Faculty

Often or more 86.5% 74.9% 77.1%


5. Technology Used to Access msu.edu "Which of the following do you regularly use to access official msu.edu sites and pages? Check all that apply."

DesktopComputer

LaptopComputer

Netbook TabletComputer

Internet-enabledPhone/

PDA

Touch-screen

Computermouse

Touchpad/trackpad

Full key-

board

Number pad

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Student Staff Faculty

Netbooks, Number pads, and Tablets were the least often used technologies. Internet-enabled Phones/PDAs, Touchscreens, and Touchpads/trackpads were all around 50%, with fewer Staff than either other group. Desktops, Laptops, Mice, and Keyboards were used by the majority in all groups, but far fewer students than either other group, except for Laptops, where students were near 100% and staff were lower than the other groups.

Desktop

ComputerLaptop

Computer Netbook TabletComputer

Internet-enabledPhone/

PDA

Touch-screen

Computermouse

Touchpad/trackpad

Full keyboard

Number pad

Students 51.4% 97.3% 6.5% 14.9% 51.0% 43.5% 50.5% 55.7% 59.1% 14.2%Staff 91.6% 71.1% 6.4% 31.3% 39.4% 37.8% 80.7% 39.4% 82.3% 17.7%Faculty 75.7% 87.5% 7.6% 36.1% 51.4% 47.2% 74.3% 54.9% 79.2% 16.0%


8. Social Media Usage "What social media sites do you regularly use? Check all that apply."

Facebook Twitter Google+ Pinterest LinkedIn Foursquare allMSU0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Facebook is the most commonly used social media site, used by the majority of each group (no other site was over 40% for any group). Students use Facebook, Twitter, Pinterest and allMSU more than other groups, and use LinkedIn and Google+ less than other groups. Usage was similarly low across groups for Foursquare.

Faceboo

k Twitter Google+ Pinterest LinkedIn Foursquar

eallMS

UStudents 91.6% 35.9% 14.2% 21.6% 18.8% 4.1% 20.2%Staff 70.6% 21.4% 27.0% 14.1% 33.9% 3.2% 4.4%Faculty 61.1% 25.0% 19.4% 11.8% 39.6% 4.2% 2.1%


12. Online Content in Classroom "To what degree should MSU classes rely on or make use of online content?"

Not at all A little A moderate amount

A lot To the greatest extent possible

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


All groups were more likely to respond "A moderate amount" or "A lot" than any other category (30-45%), followed by "To the greatest extent possible" (15-25%), "A little" (5-10%), and almost none responded "Not at all." Students were slightly less enthusiastic than other groups, and Staff were more likely to say "To the greatest extent possible" than other groups.

Not at

all A little A moderate amount A lot To the greatest

extent possibleStudents 1.1% 10.2% 43.9% 30.5% 14.3%Staff 0.8% 4.6% 37.8% 31.9% 24.8%Faculty 0.7% 6.4% 34.0% 41.1% 17.7%


13. Mobile Devices in Classroom "To what degree should MSU encourage the use of mobile devices during classes (e.g., in the classroom while lectures are going on) to facilitate discussions, conduct quizzes, etc."

Not at all A little A moderate amount

A lot To the greatest extent possible

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


All groups were least likely to say "To the greatest extent possible." More said "A moderate amount" than any other category (30-40%), being slightly above "A little" or "Not at all" (20-30%), which were higher than "A lot" (10-15%). Faculty were more enthusiastic than Students.

Not at

all A little A moderate amount A lot To the greatest

extent possibleStudents 25.5% 27.7% 32.3% 10.3% 4.2%Staff 25.3% 21.9% 32.2% 12.4% 8.2%Faculty 22.5% 18.1% 41.3% 14.5% 3.6%


Documents

2012 MSU Internet Use and Opinion Survey: Results and ... · Web view2012 MSU Internet Use and Opinion Survey Results and Analysis April 8, 2015 Graham L. Pierce, User Experience