2012 Residential Staffing Survey Department of Social and Health Services Management Services Division Office of Rates Management Ken Callaghan, Chief

2012 Residential Staffing Survey Methodology: All information contained in this report was provided by Contracted Providers for Residential Services and SOLA agencies. The data presented is a complete representation of the information as reported through a self-reporting format. 2

Responses by County NOTE: This information includes ONLY Contracted Providers This data is obtained using self-reported, non-validated format 3 CountyTypeCode (A) Number of Contracted Providers by County (B) Surveys Received by County Provider Response by County (B / A) Percent of Total Responses (B / 135) AsotinMSA2100% BentonMSA322100%1% ChelanMSA422100%1% ClallamNON-MSA533100%2% ClarkMSA69778%5% CowlitzMSA833100%2% GrantNON-MSA1322100%1% Grays HarborNON-MSA143133%1% IslandMSA1533100%2% JeffersonNON-MSA1622100%1% KingKING17494592%33% KitsapMSA184375%2% KittitasNON-MSA1922100%1% LewisNON-MSA2111100%1% MasonMSA2311100%1% OkanoganNON-MSA2411100%1% PierceMSA27191474%10% SkagitMSA294375%2% SnohomishMSA3111764%5% SpokaneMSA32161488%10% ThurstonMSA348675%4% Walla NON-MSA363133%1% WhatcomMSA378563%4% WhitmanNON-MSA382150%1% YakimaMSA3966100%4% 16513582%100%

Survey Statistics By Type and Region NOTE: This information includes Contracted Providers and SOLA This data is obtained using self-reported, non-validated format Surveys by Provider Type Potential Surveys (including SOLA) Number of Surveys Received Precent of Surveys Received Contracted Providers16513582% SOLA Agencies55100% TOTAL17014082% Surveys By County Type Total Surveys Received Percent of Surveys Received MSANON-MSAKINGSOLATOTAL Number of Surveys Received140100%7614455140 Results By County Type Number of Responses Percent of 140 Surveys MSANON-MSAKINGSOLATOTAL Number of Clients Represented9669%1,2472837911042,425 Number of Staff Positions Reported13899%4,7886312,9273068,652 No of Vacant Positions (6/30/13)7856%278451988529 Vacant Positions 7-1-12 to 12/31/1210273%93488424231,469 Vacant Positions 1-1-13 to 6/30/139971%79594347181,254 Vacancy Rate (6/30/13) 5.8%7.1%6.8%2.6%6.1% Annualized Turnover Rate 7/1/12 to 6/30/13) 36.1%28.8%26.3%13.4%31.5% Results By Region Number of Responses Percent of 140 Surveys 1N1S2N2S3N3SSOLATOTAL Number of Clients Represented9669%4202732687912353341042,425 Number of Staff Positions Reported140100%1,5229849282,92770212833068,652 No of Vacant Positions (6/30/13)7856%93327919856638529 Vacant Positions 7-1-12 to 12/31/1210273%333164147424154224231,469 Vacant Positions 1-1-13 to 6/30/139971%221149156347177186181,254 Vacancy Rate (6/30/13) 6.1%3.3%8.5%6.8%8.0%4.9%2.6%6.1% Annualized Turnover Rate 7/12 to 6/13) 36.4%31.8%32.7%26.3%47.2%32.0%13.4%31.5% 4

Wage, Vacancy & Turnover Data NOTE: This information includes Contracted Providers and SOLA This data is obtained using self-reported, non-validated format Wage Information2012 Wage Range2012 Average Wage Hourly Wages Reported (median) Number of Staff Positions Number of Responses Total Staff Percent of Total Staff by Position LowHighLowHighStart After two years Entry Level128768088.8%$9.12$13.32$10.24$10.95$10.00$10.67 1st Line Supervisors964825.6%$9.69$18.52$12.90$13.99$12.75$13.65 Program Managers882933.4%$11.50$31.25$17.11$18.89$16.42$17.70 Specialists371171.4%$10.25$21.62$15.59$16.41$15.50$16.47 Nurses21800.9%$16.50$35.00$23.89$24.61$24.00$24.30 Total No. Positions 8652100.0% Employees that Left by Position Type Number of Responses Total Staff Percent of Total Staff by Type Turnover Rate Entry Level1042,52292.6%32.8% 1st Line Supervisors311043.8%21.6% Program Managers18511.9%17.4% Specialists3120.4%10.3% Nurses9341.2%42.5% Total Employees Left 2,723100.0%31.5% Number of Vacant Positions on 6/30/13 Number of Responses Total Staff Percent of Total Staff by Vacant Positions Vacancy Rate Entry Level8648491.5%6.3% 1st Line Supervisors16275.1%5.6% Program Managers8101.9%3.4% Specialists240.8%3.4% Nurses440.8%5.0% Total Vacant Positions 529100.0%6.1% 5

Wage, Vacancy & Turnover Data NOTE: This information includes ONLY Contracted Providers This data is obtained using self-reported, non-validated format Wage Information2012 Wage Range2012 Average Wage Hourly Wages Reported (median) Number of Staff Positions Number of Responses Total Staff Percent of Total Staff by Position LowHighLowHighStart After two years Entry Level123740188.7%$9.12$13.00$10.12$10.81$10.00$10.65 1st Line Supervisors934675.6%$9.69$18.52$12.76$13.83$12.60$13.50 Program Managers852863.4%$11.50$31.25$17.04$18.82$16.25$17.59 Specialists341131.4%$10.25$21.62$15.64$16.44$15.50$16.09 Nurses20790.9%$16.50$35.00$23.89$24.61$23.89$24.30 Total No. Positions 8346100.0% Employees that Left by Position Type Number of Responses Total Staff Percent of Total Staff by Type Turnover Rate Entry Level1002,48192.5%33.5% 1st Line Supervisors311043.9%22.3% Program Managers18511.9%17.8% Specialists3120.4%10.6% Nurses9341.3%43.0% Total Employees Left 2,682100.0%32.1% Number of Vacant Positions on 6/30/13 Number of Responses Total Staff Percent of Total Staff by Vacant Positions Vacancy Rate Entry Level8247691.4%6.4% 1st Line Supervisors16275.2%5.8% Program Managers8101.9%3.5% Specialists240.8%3.5% Nurses440.8%5.1% Total Vacant Positions 521100.0%6.2% 6

Wage, Vacancy & Turnover Data NOTE: This information includes ONLY Contracted Providers This data is obtained using self-reported, non-validated format 7

Wage, Vacancy & Turnover Data NOTE: This information includes Contracted Providers and SOLA This data is obtained using self-reported, non-validated format 13

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2012 Residential Staffing Survey Department of Social and Health Services Management Services Division Office of Rates Management Ken Callaghan, Chief