20120929 Conjunct Consulting Professionals Townhall

This information is confidential and was prepared by Conjunct Consulting for publicity purposes; it is not to be relied on by any 3rd Party without our prior written consent.

Pro Bono Consulting for Asia’s Social Sector

April 8, 2023www.conjunctconsulting.org



Interviews for the specific roles will be held on 13 Oct 2012 (Sat), from 11am - 5pm. Please select your interviews slots for the relevant department you are applying for here http://bit.ly/C2slot). Should you be unable to make it, kindly email the relevant VPs to arrange for a meeting.

Please note that the following roles are up for early applications and will require you to email the VP directly.

- Deputy VP (External Affairs - Fundraising)- Deputy VP (External Affairs - Marcom)- Initiative Leader (Professionals - Domain Counsel Lead)

Emails of the VPs are as follows:

Development: [email protected] Affairs: [email protected]: [email protected] Leadership: [email protected]

Details for 13 Oct 2012 (Sat) are as follows:

Date: 13 Oct 2012 (Sat)Time: 11.00am - 5.00pm (Subject to your selected interview slots)Venue: To Be AdvisedAttire: Casual

http://bit.ly/C2slot

http://bit.ly/C2slot

mailto:[email protected]




3CONFIDENTIAL

Our world is rapidly moving towards a new paradigm of impact-focused social work

Impact-Focused

•Execution

•Community

•Hours-based

•Strategy

•Collaboration

•Skills-based

Conventional

4CONFIDENTIAL

Conjunct Consulting is Asia’s groundbreaking nonprofit consultancy for the social sector

Conjunct Consulting isAsia’s groundbreaking social impact consultancy

bridging the gap betweenvolunteers and the social sector.

By providing pro bono consulting services and developing our members, we empower the social sector

with strategy and leaders.

5CONFIDENTIAL

We create maximum social impact through catalysis and empowerment

Catalyze strategic change

• We create maximum social impact by– Catalyzing strategic change in

the social sector – Empowering the next

generation of social sector leaders

• We do so through:– Pro bono strategy consulting– Social sector leadership

paradigm– Inter-disciplinary

collaboration• Our values are

– Passion for our community– Collaboration across all levels– Impact-focused for true change

Social

Impact

Empower next-gen leaders

Pro bono strategy

consulting

Sector leadership paradigm

Inter-disciplinary

collaboration

Source: Conjunct Consulting Constitution

CONFIDENTIAL

Industry leaders in the pro bono volunteerism movement are viable

6Source: Conjunct Consulting Benchmarking Exercise

• 2000+ projects– >1M manhours– $76 M value

• Team: 6 professionals– 3-5h/week, 6 months

• Sustainable– Rev: CSR and grants– Pro bono to NPO– Founded in 2001

• 40 staff in 2011

• 500 projects– Full-time fellowships– Undergrad, grad or MBA

• Embed: 1 FT, 1 mentor– 50h/week, 6/ 12 mths

• Sustainable– Rev: Fees, grants,

donors– Founded in 2001

• 20 staff in 2011

7CONFIDENTIAL

The organizational model is run on a hub and spoke model for skill and time synergy

NUS

SMU

NTU

Scope

•Chapter leadership•Associate consultant recruitment•Campus publicity• Inter-group partnerships•Project team management

Scope

• Client sourcing• Fundraising• Knowledge

management• Chapter

Trainers• Domain

Counsels• Operations

management• International

partnerships

Hub

8CONFIDENTIAL

President• Responsible for implementing a strategy in his/her term for the achievement of the Society's objectives.

Vice-President (Clients) [VPC]• Responsible for the success of projects for the Society's clients.

Vice-President (Development) [VPD]• Responsible for the growth and development of the Society's members.

Vice-President (External Affairs) [VPE]• Responsible for the public image of the Society.

Vice-President (Student Leadership) [VPS]• Responsible for the oversight of the student chapters of the Society.

Vice-President (Professionals) [VPP]• Responsible for the oversight of the professionals of the Society.

Vice-President (Operations) [VPO]• Responsible for the financial and operational well-being of the Society, ensuring that the accounts are properly kept and that the Society is

not in a position of net liability for a period of no longer than three months.

The Hub Committee is structured to ensure that the best is done for the society

We are raising an increasing number of volunteers from previously untapped pools

Source: Conjunct Consulting Volunteer Database 9

CONFIDENTIAL

Our clients have successfully catalyzed strategic change with our assistance

The team’s proposed business strategic plan and its other elements were insightful when considering the philosophy of our organization and its current resources. To conclude, the collaboration was a productive, fun and pleasurable experience.

- Melvin Maramot, Head of Specialist Therapy, St. Andrew’s Autism Centre

10

Conjunct has set a high standard for any consultancy wanting to enter the social sector. It has thoroughly impressed me with their work ethics and professionalism.

- Ng Yong Hao, HeadVLink

We have successfully empowered and raised volunteers with the will to lead

My experience has been very good so far. The client is enthusiastic and open-minded and looking forward to working with us. It has also allowed us to have a very deep understanding of the business, its mission and also its operations.

- Jacob Tan, Aon Hewitt, Project Director

The highly intentional emphasis on holistic development from the Conjunct leadership has ensured that we hear from practitioners in the nonprofit sector and have the opportunity to probe further and understand their perspective.

- Eugene Kwok, SMU, Chapter Director

I would say that it was one of the most educational experiences I have had. Full of late nights and coffee-filled days, but knowing that our work had real impact made it all worthwhile in the end.

- Samantha Lee, NUS, Project Leader, Political Science Year 2

Conjunct Consulting – a place where positive social impact is created and friendships are forged. I thoroughly enjoyed my entire experience with the club and am now better equipped with the necessary tools to take actions that could really make a difference.

- Teo Yao Yang, NTU, Applicant, Business Administration Year 2

Source: Conjunct Consulting Internal Assessment 11


ConjunctConsultingStrategy with a heart

Professionals



CONFIDENTIAL

13

Our project team model leverages on the strengths of students and professionals

Project Leader

Consultant

Consultant

Consultant

Consultant

Project Director

Hub Support

Scoping Professional Networks Mentorship

Stu

den

ts

Pro

fessio

na

ls

Consulting TeamProject Director

CONFIDENTIAL

JanFeb

Mar

Apr

MayJunJul

Aug

Sep

Oct

NovDecJan

Feb

Mar

Apr

MayJunJul

Aug

Sep

Oct

NovDec

14

Our client consulting cycles occur twice a year at the following times

Cycle 1

Cycle 2

Selection

Project Scoping

Engagement

CONFIDENTIAL

Professionals can get involved at any level of our organization

Hub

Sub-Committee

Domain Counsel

Speakers

Chapter

Chapter Trainers

Project

Project Director

Project Leader Consultant

Professional roles Student Roles

CONFIDENTIAL

16

We have a role for every professional with a passion for the social sector

Sub-Committee

Professionals with relevant experience

Choose from areas such as Development, Professionals Relations, External Affairs, Clients and Operation

Varies depending on departments (1~4 hours/week)

Domain Counsel

Experts within specialized fields (e.g. medical, legal, financial)

Act as counsel for projects that require your expertise

To be consulted when expertise is required

Speakers

Social sector leaders

Share social sector insights and experiences with associates, consultants and other C2 professionals

To speak for one session with a university chapter or professional mixer (2~3 hours/semester)

Chapter Trainers

Professionals with relevant skill sets

Matched to the needs of each university chapter

To attend “Train the Trainer” sessions and train at least one module a semester (~6 hours/semester)

Project Directors

Professionals with relevant strategic experience

Matched to consulting teams to guide and mentor them throughout their projects

To meet with consulting team at least once a week (~3 hours/week)

CONFIDENTIAL

• Possess a heart for the society• Have relevant expertise in business or specialized

fields• Willingness to be a mentor to students• Have insights into the

workings of Singapore’s social sector

17

We are looking for professionals in Singapore who fulfill any of the following:

CONFIDENTIAL

Join us for the opportunity to develop yourself and the social sector

• Opportunity to develop existing managerial and organizational skills• Mentoring teams will hone one’s leadership

skills while exposing one to a variety of problems from different organizations

• Grow your network of working professionals across industries• Conjunct Consulting has organization-wide

gatherings for our volunteers from various professional fields

• Be empowered to change the social sector• Every difference counts. With Conjunct

Consulting, we do it one organization at a time

18

CONFIDENTIAL

19

Each role brings its own unique set of experiences and development

• You will be responsible for the development of Professionals, and to assist the Professionals team in developing a mentorship programme.

DVP (PROFESSIONALS – DEVELOPMENT)

• Development of Professionals (interface with VP Professionals and VP Development)• Project Director development (interface with VP Clients and DVP Clients)• Mentorship programme development (2013 rollout)• Alumni Relations

RESPONSIBILITIES

• 4-8 hours a week

REQUIREMENTS

CONFIDENTIAL

20


• Responsible for:• Selection of Project Directors for upcoming consulting projects• Development of Project Directors.

Initiative Leader (Projects)

• Work with VPP and DVP (Strategy & Operations) to select, interview (with the ExComm) and staff Professionals to be Project Directors for consulting projects

• Work with DVP (Development) to ensure development of Project Directors during consulting engagement

RESPONSIBILITIES

• Time commitment of 4-8 hours a week from:• Mid-Oct to End-Nov• Jan to End-June

REQUIREMENTS

CONFIDENTIAL

21


• Responsible for:• Assisting VP with implementing an effective volunteer management system for Professionals• staffing of Professionals into relevant tracks: Projects, Initiatives & Mentorship

Initiative Leader (Volunteer Management)

• Work with VPP to strategize, devise and implement an effective volunteer management system for Professionals

• Work with VPP and DVP (Strategy & Operations) to staff Professionals into relevant tracks: Projects, Initiatives & Mentorship

RESPONSIBILITIES

• Time commitment of 2-6 hours a week

REQUIREMENTS

CONFIDENTIAL

Questions?

[email protected]

Connect

22

Contact us and together we can make a difference for the better

facebook.com/conjunctconsulting

@conjunctconsult


http://www.facebook.com/conjunctconsulting





Clients


CONFIDENTIAL

• Crew Structure• Client Cycles• Project Timelines• Your Quality Consulting Team• Protecting Project Stakeholders Through

Contracts• Your Part in a Successful Project• Next Steps

Overview

24

CONFIDENTIAL

Crew Structure

25

Vice President of ClientsClaire Lim

Deputy Vice President Project LeadLoh Yinshan

Initiative LeaderProject Quality

Ciara Yeo

Assistant Director of Projects SMU

Amanda Lau

Assistant Director of

NUS Jared Nair


NTU Xi Wei Yeo

Deputy Vice President Client LeadDerek Neo

Initiative Leader Client QualitySean Cheng

CONFIDENTIAL




Ciara Yeo


Amanda Lau


NUS Jared Nair


NTU Xi Wei Yeo



Crew Structure

26

Clients

CONFIDENTIAL




Ciara Yeo


Amanda Lau


NUS Jared Nair


NTU Xi Wei Yeo



Crew Structure

27

Projects

CONFIDENTIAL

28

Our Client cycle

Selection• Approxima

tely 12 projects are selected per cycle

• Applications are open in Dec - May (Fall Cycle) and Jul – Oct (Spring Cycle)

• Project selection results are released in May (Fall) and Oct (Spring)

Matching• Selected

projects are matched to professionally trained and mentored consulting teams with the relevant expertise

• Occurs in Jun (Fall Cycle) and Nov (Spring Cycle)

Engagement• Launched

through an kickoff session between clients and consulting teams, final contract signing will also occur

• Engagement cycles span Jul – Nov (Fall) and Dec – Apr (Spring)

Consulting is provided for:

• Strategic Planning• Financial Sustainability• Human Capital

Development• Operations

Management• Impact Measurement

The Client receives from us:• Presentation

concluding engagement

• Recommendations tailored for your needs and capacity

• Sustainable long-term solutions with implementation strategies

• Supporting Appendix slides

CONFIDENTIAL

• Projects selected based on alignment with key impact areas

• Selection results released in Nov and Jun

• Further scoping occurs in Dec and July during mandatory bootcamps

• Official signing of contracts occurs at Project Engagement Launch

29

Our Project Cycle

CONFIDENTIAL

Projects are scoped and structured with quality control checkpoints

• Statement of Work• Team Workplan

• Fact base• Interim

findings• Storyboard

• Internal midpoint• Client midpoint • Client & Team

satisfaction survey

• Internal finale• Client finale• Client & Team

satisfaction survey

• Findings• Solutions• Storyboard

Deliverables

Timeline 5 weeks5 weeks4 weeks

Scoping and Work Planning

Data Gathering and Analysis Progress Review Recommendation

Development Final review

30

CONFIDENTIAL

31

Work with us and learn how we can make a difference for the better

Each time a man acts to improve the lot of others, he sends forth a tiny ripple of hope, and crossing each other

from a million different centers of energy and daring, those ripples build a current.

– Robert Kennedy

[email protected]

Connectfacebook.com/conjunctconsulting

@conjunctconsult







External Affairs



CONFIDENTIAL

We nurture the relationships between Conjunct and its key stakeholders

33

CONFIDENTIAL

What we do grows each wing in Conjunct, paving the way for greater social impact

34

External Affairs

Clients Development Operations Professionals

Quality Client

Referrals

Applicant Worksho

p Signups

Financial Sustain-ability

Skilled Volunteer Signups

35CONFIDENTIAL

• Roles are divided according to function, specific to the skill sets and experience needed

• Each person is supported by a network of VPs, fellow DVPs and ADs across crews and chapters

We support each other within the External Affairs committee

Vice-President (External Affairs)

Deputy VP (EA – Marcom)

Assistant Director (EA)

NUS


NTU


SMU

36CONFIDENTIAL

• Talented leadership is needed, as Conjunct is expanding to address the social sector’s growing needs

• External Affairs has three DVP roles for professionals who are ready to take up the challenge of making a more impactful difference

We are looking for passionate professionals to join our crew

Vice-President (External Affairs)

Deputy VP (EA – Marcom)


NUS


NTU


SMU

CONFIDENTIAL

37


DVP (EXTERNAL AFFAIRS – MARCOM)

• You will play an integral role in the development and communication of the Conjunct brand to key stakeholders, positioning Conjunct as the premier capability builder in Singapore’s social sector.

RESPONSIBILITIES• Drive and own marketing communications plans for the Conjunct brand across stakeholders through campaigns and activities – from strategy, activity planning, execution to KPI tracking and measurements

• Conceptualize and oversee creation of all campaign materials with the External Affairs Committee

• Initiate projects within External Affairs Committee on Channel Marketing and Development

• To collaborate with the External Affairs team and ADEs on campaigns and outreachREQUIREMENTS

• Dynamic Team Player• Excellent Project Manager• Knowledgeable in Adobe Photoshop and has an eye for Design• Results Driven• 3-7 hours a week, with peaks in the lead up to campaign launches

CONFIDENTIAL

38


DVP (EXTERNAL AFFAIRS – VOLUNTEER ENGAGEMENT)

• You are essential for Conjunct’s growth as an organization, and helping it achieve the aim of empowering the next generation of social sector leaders through volunteer recruitment and engagement

RESPONSIBILITIES• Initiate and drive campaigns and events to grow and engage volunteers, both within the tertiary institutions and working professionals – from strategy, activity planning, execution to KPI tracking and measurements

• To coordinate with the ADEs in various university chapters for student recruitment

• To initiate and coordinate with Professionals wing in the recruitment and engagement of Professionals through campaigns, events and strategic corporate partnerships

• To collaborate with External Affairs team on campaigns and outreachREQUIREMENTS

• Related Industry Experience• Excellent Events and Project Manager• Results-driven• 3-8 hours a week, with peaks at the beginning of recruitment cycles in Jan, Jul,

Aug and Nov

CONFIDENTIAL

39


DVP (EXTERNAL AFFAIRS – FUNDRAISING)

• You are crucial for Conjunct’s sustainability as an organization, helping it achieve financial stability through fundraising and strategic partnerships

RESPONSIBILITIES• Initiate and drive campaigns and events to grow and engage donors, particularly within working professionals and corporations – from strategy, activity planning, execution to KPI tracking and measurements

• To coordinate with DVP (Operations – External Performance Assessment) on the communication of Conjunct’s impact and work in the social sector

• To initiate and develop sponsorship packages for corporations, cultivating strategic partnerships

• To develop and refine donor tiering system• To collaborate with External Affairs team on campaigns and outreachREQUIREMENTS

• Experienced in Fundraising or Sales• Excellent Project and Events Manager• Results-driven• Dynamic Team Player• 3-7 hours a week, with peaks at the beginning of campaigns and December

CONFIDENTIAL




– Robert Kennedy

[email protected]


@conjunctconsult

40





This information is confidential and was prepared by Conjunct Consulting for training purposes; it is not to be relied on by any 3rd Party without our prior written consent.

Development

CONFIDENTIAL

Weeks

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

The project timeline and requisite support materials have been mapped for the team

42

Scoping

Project Kickoff Internal Midpoint

Client MidpointTeam + Client Survey

Internal FinaleClientFinale

T+C Survey & Sanitisation

PD+PL Bootcamp

Consultant Bootcamp

000s (Orientation) 100s (Applicants) 400s (Expertise Areas) 500s (Conjunct Leaders)

001 Conjunct Infosession002 Conjunct Orientation003 The Project Team and You004 Problem Solving Summary (101 Recap)005 Consultant Skills Summary (201 Recap)006 Project Leadership Summary (301 Recap)007 Train-the-Trainer

101-108 Refer Previous Slide 401 Strategic Planning402 Impact Assessment403 Financial Sustainability404 Operations Management405 Human Capital406 Toolkit: Theory of Change407 Toolkit: Volunteer Catalyst408 Toolkit: Frameworks

501 Elections & Organizational Leadership502 Chairman & Board503 President & Hub Leaders504 Student Leadership & CDs505 Clients & ADPs506 Development & ADDs507 Operations & ADOs508 External Affairs & ADEs509 Professionals & Wing

200s (Consultants)

201 Client Interfacing202 Project Work203 Team Dynamics

300s (PLs + PDs)

301 Leadership and Influence302 Project Scoping303 Team Management

Project Leader

Consultant

Source: Conjunct Consulting Tracking and Methodology

Project Director

Intensity

CONFIDENTIAL

2A

2B

1A

1B

Problem-solving is a non-linear and iterative process based on fundamental skills

43

Issue A

Tactics

Impact

1

2

3 4

5

6 7

X vs. YRecommend

101. Social Sector Overview & Conjunct Consulting

102. Problem Definition, Issue Identification, & Frameworks

103. Hypothesis Testing & Research Planning

104. Data Gathering & Collation

108. Communications107. Recommendations Development & Client Enablement

106. Solution Formulation & Mapping105. Analysis & Modeling

Strategy

Client

SecondaryPrimary

External

Client literature

Client surveysClient interviews

BenchmarkingExternal sources

SurveysInterviews

Strategy

1B

2A2B

3A

3B

3A

3B

Benefits Feasibility

Benefits

Feasibility

Sub issue 1

Sub issue 2

Issue B Framework 3

Research Plan 1

Research Plan 2

Research Plan 4

Research Plan 3

Hypo 1

Hypo 2

Hypo 4

Hypo 3

Model A

Model B

Hypo 4

Hypo 1

Hypo 2

Hypo 3

Sub 1

Sub 2

Sub 3

M

H

L

M

H

L

M

H

M

Source: Conjunct Consulting Methodology

Current situationVision

1A

CONFIDENTIAL

Regular chapter trainings provide structured coverage of core content and insights

• Training segmentation– Applicants: Skill-based 101– ACs: Project-based 201– Chapter: Experience Sharing

• Value addition– Chapter-level bonding– Batch consistency– Structured lesson plans– Core content coverage

44

Student discussing results of scoping exercise

Talk by Operations Director, Singapore Red Cross

CONFIDENTIAL

Case simulations and project checkpoints create memorable lessons for members

• Experience– Case Camp: Data, client visit,

field research, practicum– Checkpoints: Project vetting,

stress-test, feedback

• Value Addition– Group bonding– Personalized lessons– Direct feedback

45

Case camp interview of client staff member

Applicant team presenting to client & hub judges

CONFIDENTIAL

A mentorship and apprenticeship culture ensures members receive on-the-job training

• Personal training– Hub - Chapter– Professionals – PLs– PLs + SACs – Assoc. Consultants– Assoc. Consultants - Applicants

• Value Addition– Personal guidance– Value transmission– Career guidance

46

Client, Project Team and Project Director

Project Kickoff: Client and Team meeting

CONFIDENTIAL

We are looking for professionals who are interested in developing leaders

DVP Development (Applicants)

DVP Development (Consultants)

DVP Development (Project & Student

Leaders)

DVP Development

(Trainers)47

CONFIDENTIAL




– Robert Kennedy

[email protected]


@conjunctconsult

48





This information is confidential and was prepared by Conjunct Consulting for training purposes; it is not to be relied on by any 3rd Party without our prior written consent.

Student Leadership

CONFIDENTIAL

Our role is to empower the next generation of leaders

50

Catalyze strategic change

Social Impac

t

Empower next-gen leaders

Pro bono strategy

consulting

Sector leadership paradigm

Inter-disciplinary collaboration

CONFIDENTIAL

51

We support each other within the Student Leadership

Vice-President Student Leadership

DVP Student Leadership (Coordination)

Chapter Director NUS

Chapter Director NTU

Chapter Director SMU

CONFIDENTIAL

We work towards these goals by nurturing, coordinating and representing student leaders

52

•We meet up with student leaders to learn their skill needs•We mentor and nurture leaders to prepare them for the next level of responsibilityNurturing

•We analyze and act on internal satisfaction analysis•We spearhead growth for our student chapters

Coordinating

•We represent the student voice at Hub leadership meetings•We work with other crews to define internal strategy

Representing

CONFIDENTIAL

There are 3 positions that are currently open for Student Leadership

53

• Guide all Cross Chapter Activities• Spearhead Launches of New Chapters• Contact Universities• Mentor Chapter Directors with University Admin

Issues.

DVP SL (Coordination)

• Developing Insights from Internal Surveys• Raising Development Needs• Charting and Mapping the progress of Chapter

and Hub Leaders

DVP SL(Analytics)

• Organizing National and Hub Exco Socials• Guide Chapter Directors with Chapter Socials• Partner with VPEA and VPP with Events

DVP SL (Welfare)

CONFIDENTIAL

You will benefit by

Developing your Skillsets• Project

Management• Mentoring• Organizing Event• Managerial and

Organizational

Spearheading Growth• Scaling existing

chapters• Smoothening

leadership transitions

• Setting up new Chapters of Conjunct Consulting

Mentoring Others• Nurture the next

Generation of Social Sector Leaders

• Learn from more experienced Social Sector Leaders

54

CONFIDENTIAL

We are looking for professionals who are interested in professional leadership

DVP Student Leadership

(Analytics)

DVP Student Leadership (Welfare)

55

CONFIDENTIAL




– Robert Kennedy

[email protected]


@conjunctconsult

56






57CONFIDENTIAL

www.conjunctconsulting.org

Q & AFeel free to ask us any questions

you might have!

58

Appendix Outline

Overview

• Values and Theory of Change• Volunteer Development Cycle• Frequently Asked Questions

Organisational Leadership

• Hub and chapter leadership roles and structure• Key Success Factors for organisational growth• Financial sustainability principles• Benchmark Organisations

Projects

• Commitment to client and project success• Case profiles• Volunteer skills map• Team problem-solving process and timeline

Performance and Evaluation

• Leadership Coordination• Client and team Satisfaction• Peer evaluations and development• Client impact assessment

Position Descriptions

• Associate Consultant• Chapter Director

59CONFIDENTIAL

•Make the difference for service organizations that need your skills and experience•Put your ideas and knowledge into practice

Results

•Train using cutting-edge consulting frameworks and tools•Learn and harness current best practices in the social sector

Exposure

•Collaborate with teammates of diverse backgrounds•Unite and network with people passionate about social change

Community

Together, we create results, gain exposure and form a community for social impact

CONFIDENTIAL

Core programs deploy needed support for the social sector

Pro Bono Consulting for Nonprofits and Social Enterprises

• Professionally-led teams of volunteers bring expertise, perspective and capacity• Data-driven analysis delivers stakeholder buy-in and implements change

Social Sector Leadership Paradigm

• Comprehensive training modules develop members with knowledge and skills• Mentorship programs guides and teaches members with experiences• Experiential learning is the crucible for future sector leadership

Inter-disciplinary Teams

• Collaborations leveraging complementary strengths of our members• Teams comprise individuals from differing backgrounds, industries and employers

60Source: Conjunct Consulting Materials

CONFIDENTIAL

Through pro bono consulting, you create direct change in the social sector


Bringing expertise, perspective, and capacity to an organisation

Creating the desired results through the analytical process

Delivering answers, stakeholder buy-in and implemented change

62CONFIDENTIAL

Your projects are scoped and structured for 4 months with quality control checkpoints

• ACs start• Interviews• Research• Develop interim

findings• Revise and

discuss

• Prepare storyboard• Prepare comm.

materials• Rehearse• Agree on next steps

• Identify and fill gaps in facts or analyses

• Develop solutions

• Test with client

• Create storyboard• Prepare

communication materials

• Agree on roles• Rehearse• Deliver• Assess impact

• Statement of Work• Team Workplan

• Fact base• Interim

findings• Storyboard

• Internal midpoint• Client midpoint • Client & Team

satisfaction survey

• Internal finale• Client finale• Client & Team

satisfaction survey

• PDs + PLs start• Client Interview• Discussions• Develop approach• Detailed work

planning

• Findings• Solutions• Storyboard

Deliverables

Activities

Timeline 5 weeks5 weeks4 weeks

Scoping and Work Planning

Data Gathering and Analysis Progress Review Recommendation

Development Final review

CONFIDENTIAL

Our project team model leverages on professionals and your strengths as a student

63

Project Leader

Senior Assoc. Consultant

Associate Consultant



Project Directors

Domain Counsel

Financial

stu

den

ts

pro

fess

ion

als

Social Impact

CONFIDENTIAL

You can become a catalyst for strategic change through our projects

64

Scoping

• In the face of budget cuts, should we spin off our district mental healthcare program into a nonprofit?

Analysis•Defined evaluation criteria: Funding, Feasibility and Sustainability•20 interviews with stakeholders, funders and nonprofit leaders•Financial analysis and projections•Literature and legal review of nonprofit incorporation process

Strategy •Recommendation: “Business-Plus” – Internal Reform before Independence•106-page report and 55-slide presentation•Strategy and timeline fully accepted by agency directors

Case Study: City District Mental Healthcare Program

CONFIDENTIAL









CONFIDENTIAL

You are developed in key skills needed for successful client consultations

Project Value Problem-solving Project Mapping Scoping

Team performance Alignment Dynamics Management

Client Partnership Communication Interfacing Leadership


67CONFIDENTIAL

Student consultants are mentored, selected and deployed for the long-term

Applicant

• Developed through 101 skill-based and group-exercise curriculum• Undergo Practicum Case Camp and with live client at National Case Camp• Evaluated on peer assessment, case interviews and semester performance

Associate Consultan

t

• Selected as Consultant based on passion, collaboration and impact-docus• Signs 2-semester contract covering liability, confidentiality and ethics• Trained through 201 case-based curriculum• Step forward as Project Leader and elected Chapter Director/ Assistant Director

Profession

al Lead

er

• Guides and oversees project team as Project Director• Provide need-based expertise as Domain Counsel• Step forward and be elected as Hub Leader to oversee organisational strategy

CONFIDENTIAL









69CONFIDENTIAL

You are served by a Hub team with direct service leadership experience

Kwok Jia-ChuanChairman

• M.S. Political Science, Massachusetts Institute of Technology• BSc Government and History, London

School of Economics

• President, AIESEC at LSE• Leadership development NPO with

1600 affiliates in 106 countries• Wrote for the MIT Entrepreneurship

Review• Work experience at Ministry of Finance

(SG) and Ministry of Foreign Affairs (SG)

Jeremy AuPresident

• B.S. Business Administration & B.A. Economics, University of California - Berkeley

• President, The Berkeley Group • 37500h of pro bono consulting for 80

NPOs• Delegate, Clinton Global Initiative

University• Consulted for 6 nonprofits over 3 years

with undergraduates, MBAs and professionals• Work experience at The Ivy Group (China)

and Bain & Company (SE Asia) • Entering Harvard Business School in 2014

70CONFIDENTIAL

We are committed to your success and our clients’ impact

David ThianVP Development

• B.S. Literature & Economics, Duke Univ.• Angier B. Duke Memorial scholar

• Economic Strategy team, Ministry of Finance• Board Director of The A Cappella Society

of Singapore (IPC 603)• Founding Career Development Chair,

Duke Consulting Club• Work Experience at Boston Consulting

Group (Singapore)

Claire LimVP Clients

• B.Sc Accounting and Finance, Warwick University

• Management Consultant Analyst, Accenture• President of Singapore Society, Warwick

University• Executive member of Student Action for

Refugees, Warwick• Work experience at Social Service

Planning Unit, Ministry of Community, Youth and Sports and St. Andrews Community Hospital

71CONFIDENTIAL

We have strong expertise in publicity and leadership development

Ho Hwei FenVP External Affairs

• B.Sc Economics, Double Major in Marketing, Singapore Management University

• Freelance Copywriter• Executive TV Producer, SMU Broadcast

and Entertainment• Media group that produced award

winning short films and provided events expertise

• Produced segments for Cashflow Australia • Work experience at CNBC Asia Pacific

(SG) and MSL Singapore

Kern HohVP Student Leadership

• M.Sc. Marketing Management, Università Bocconi, Italy• B.Com. Major in Marketing and Finance,

University of Melbourne

• Manager, Rocket Internet• Soft Skills Trainer at High Achievers

Training Consultancy• Co-wrote Business Plan for Regional

Expansion of East Sea Travel, Ho Chi Minh City, Vietnam

72CONFIDENTIAL

Lee KaishiVP Professionals

• B.A. Mathematics-Economics, Wesleyan University • Freeman Asian Scholar

• Associate, Singbridge International•Worked with New Sector Alliance (Boston) to accelerate social change through organisation renewal and change management•Work experience at Asia Business Council, Princeton in Asia (HK), Goldman Sachs (NY)

Candice ChuaVP Operations

• B.Sc. Economics & Bachelor of Accountancy Double Degree Program, Triple Major in Finance, Singapore Management University

• Management Associate, ING• Certified Public Accountant, Singapore• Team finance leader, 12th Start-Up at

Singapore Entrepreneurship Competition, Wharton Business Plan Competition• Work experience across Retail Banking,

Wealth Management and Corporate Finance

We are equally focused on our professionals and operational excellence

73CONFIDENTIAL

Your university chapters are spearheaded by committed campus leaders

Dhwani DesaiNUS Chapter Director

• B. Business Administration, NUS• University Scholars

Programme

• Intern, Social Enterprise Patterns Project, Asia Centre for Social Entrepreneurship and Philanthropy• Marketing Executive, NUS

Social Entrepreneurship Society

Eugene KwokSMU Chapter Director

• B.Sc. Economics, SMU

• Vice-President, SMU Economics Society, 2010-2011• Pricing Analyst, ExxonMobil Asia

Pacific• Summer Analyst, Global

Intelligence Alliance• 2nd in Bain & Co. Business Case

Challenge 2011

Heng Yi MingNTU Chapter Director

• B.A. Economics, NTU

• Social Director, 7th Main Management Committee, Humanities & Social Sciences Club• Journalist, Police Life Monthly• Experience in human capital

and student leadership• Work Experience in private

wealth research at Wealth-X

74CONFIDENTIAL

There is always a position tailored for you within Conjunct Consulting

Students

• Chapter Leaders• Project Leaders• Associate Consultants• Applicants

Professionals

• Project Directors• Chapter Trainers• Domain Counsels• Hub Audit Team

Making the difference together

75CONFIDENTIAL

Contact us and learn how we can make a difference for the better



– Robert Kennedy

[email protected]

Applywww.conjunctconsulting.org/consultants

We will email you shortly


@conjunctconsult


http://www.conjunctconsulting.org/consultants




76CONFIDENTIAL

The social sector needs to address three key areas in order to increase its social impact

Strategy• Nonprofits and

social enterprises need to be equipped with the information and tools necessary to create maximum social impact

Leadership• A new paradigm

of social sector leadership, where every individual can leverage their private and public sector experience, is essential

Collaboration• Collaborations

across universities, industries and age-groups require individuals who are passionate about creating social impact

CONFIDENTIAL

We are built upon the three core values of passion, collaboration and a focus on impact

Passion

Impact-FocusCollaboration

77Source: Conjunct Consulting Community Values

CONFIDENTIAL

Our core values are key assets for successful projects, teams and client partnerships


•We are fully dedicated to making the difference in our worldPassion

•Our diverse and interdisciplinary teams partner up with clients’ organisations at all levels to determine the best strategy for their future

Collaboration

•We are committed to continual excellence in our work because our results enable the social sector to achieve its mission and shape our communities for the better

Impact-Focus

CONFIDENTIAL

Our strategic principles and key modes of action are outlined in the theory of change

79

Problem /Need Intended Impact Activities/Program Outputs Outcomes(mid-term)

Impact(long-term)

L e v e r s

Related

Organizations Relat

ed

Issue

s

Populations Strategies Outcomes

Ecosystem

Social sector organizations require additional strategy and leaders to reach maximum social impact

Catalyzing strategic change in the social sector

Empowering the next generation of social sector leaders

Government agencies and

affiliates

University service

departments

Corporate partners

Quality Consulting Projects

Sector Leadership Development

C2 Community , Mentors & Alumni

# of organizations

served globally

% member satisfaction

Increased number of effective social

sector leaders

More effective social sector organizationsInter-disciplinary

Collaboration

Client-reported increase in

organizational effectiveness (0.5 & 1-year)

Alumni-reported tracking of social

sector impact(annual)

Previous Clients

International growth & exchange

Capacity builders

% client satisfaction

# of socially conscious members equipped

Source: Conjunct Consulting Visioning and Strategic Planning Meeting

Impact tracking, coordination score &

self-assessment

% leadership coordination

80CONFIDENTIAL

You can fill a critical niche in the volunteer development cycle with us

• Social sector organizations

• Center for Non-Profit and Public Leadership

• Proguide (RSVP)

Leadership

• Private and public sector

• Ad-hoc volunteerism

• Conjunct Consulting

Expertise

• Community Involvement Programmes

• Civic education programmes

Exposure

Youth

Tertiary

Young Working Adults

Middle-aged

81CONFIDENTIAL

• Yes! Our pro bono consultants do not need to have prior experience in the social sector

• We require a wide spectrum of skill sets from diverse industries and majors• As long as you have the passion to create social change, you are welcome to

join us

I've never worked in the social sector before, is that ok?

• Our projects last approximately 3 months, and vary in intensity over time• Each consultant donates ~100 hours of pro bono service, or about 10-15

hrs/week• Members will receive additional 2 hrs of mentoring, training and teambuilding

per week

How long do the projects last? How many hours a week must I contribute?

• Thank you for your recommendation! • Please ask them to contact us: [email protected]• Alternatively, email us their contact details and we will reach out to them

What's the best way to refer others who want to do pro bono work?

• We provide our consulting services to clients free-of-charge• We are currently funded by private donations• In the future, funding sources will include corporate sponsorships and

foundation grants

Do we charge clients? How is Conjunct Consulting funded?

• We consider the organization’s social impact, their willingness to fully support a pro bono consulting project, and the ability of C2 to make a difference with our tools

How does Conjunct Consulting pick which clients to work with?

• Each team is led by a Project Leader who has prior experience with C2 or externally

• The PL’s role is to oversee the team’s work flow and maintain the client relationship

Who manages the projects?

• Yes! Our consultants find that project descriptions are a good addition to their resume

• We will issue certificates of service upon completion of the project

Can I use the completed project in my resume?

Frequently Asked Questions (FAQ)

82CONFIDENTIAL

Chapter Director [CD]• Responsible for implementing the Chapter strategy in his/her term, in

alignment with the President’s strategy for the achievement of the Society's objectives.

Chapter Assistant Director (Projects) [ADP]

• Responsible for the success of Chapter projects for the Society's clients.

Chapter Assistant Director (Development) [ADD]

• Responsible for the growth and development of the Chapter's members.

Chapter Assistant Director (External Affairs) [ADE]

• Responsible for the public image of the Society’s Chapter.

Chapter Assistant Director (Operations) [ADO]• Responsible for the financial and operational well-being of the Chapter,

ensuring that the accounts are properly kept and that the Chapter is not in a position of net liability for a period of no longer than three months.

Your chapter leadership is structured for scoped autonomous decision-making

83CONFIDENTIAL

Development Committee: ADD (mentored by VPD)

• Enable every member and team to reach their full potential• Coordinate trainings, serve as team ombudsmen and collect chapter feedback

• Cultivate a supportive and connected chapter community• Lead chapter retreat, host banquet and create socials

External Affairs Committee: ADE (mentored by VPE)

• Strengthen and distinguish C2’s brand in the campus• Manage publicity channels, create materials and serve as ambassadors

• Partner with organizations and individuals for social impact• Liaise with external groups, develop campus partnerships and oversee existing relationships

Operations Committee: ADO (mentored by VPO)

• Manage the organizational knowledge of the chapter and society as a whole• Collect project materials, derive insights and ensure compliance with hub SOPs & template

• Ensure the financial well-being of the chapter• Oversee budget, create fundraising events and audit expenses

Your chapter committees are led by committed student leaders and professionals

84CONFIDENTIAL

Board of Directors

President

VP Student

Leadershi

pDirector

VP Clien

tsAssistant Director (Projects)

Project Teams

VP Development

Assistant Director

(Development)

Development

VP Operation

s

Assistant Director (Operations

)

Operations

VP External

Affairs

Assistant Director (External)

External Affairs

Oversight

Executive

Vice-Presidents

Chapter

Committees

We are structured to enable sharing of workloads and increased efficiency

CONFIDENTIAL

A development path has been mapped for every student member

Semester 1 Semester 2 Semester 3 Semester 4

Applicant Associate Consultant

Project Leader*


Project Leader

Senior Associate Consultant

Selection

85

1 semester of training and committee service is needed to qualify for SelectionEach Associate Consultant must commit to a 2-semester consulting/ leadership

contract* Only exceptional 1-Sem ACs may become PLs

After 1 AC semester, any member may choose to step up as chapter leadership

Leadership

Contract

Chapter Leadership

CONFIDENTIAL

Quality•Positive social impact•High team morale•Internal community trust•External confidence in value proposition

Sustainability

•Efficiency•Retention•Meaningful work•Work-life balance•Consistency over years•Continual learning and improvement

Managed Scale

•Economies of scale•Increased social impact on sector•Increased access by volunteers•Better win-win relationships with partners

Our Key Success Factors in descending priority are Quality, Sustainability and Scale

86Source: Conjunct Consulting Strategic Planning & Assessment Meeting

1 2 3

CONFIDENTIAL

Revenues• 100% pro bono

service to social sector

• Member donations• Impact-focused

donor contributions• Partnerships with

capacity-builders

We are designed and oriented for financial sustainability

87

Costs• Low operating costs• Negligible fixed costs• Strong in-kind

donations by volunteers

• Facility and operational support by academic institutions

Source: Conjunct Consulting Financial Planning Meeting

CONFIDENTIAL

Industry leaders in the pro bono volunteerism movement are viable

88Source: Conjunct Consulting Benchmarking Exercise

• 2000+ projects– >1M manhours– $76 M value

• Team: 6 professionals– 3-5h/week, 6 months

• Sustainable– Rev: CSR and grants– Pro bono to NPO– Founded in 2001

• 40 staff in 2011

• 500 projects– Full-time fellowships– Undergrad, grad or MBA

• Embed: 1 FT, 1 mentor– 50h/week, 6/ 12 mths

• Sustainable– Rev: Fees, grants,

donors– Founded in 2001

• 20 staff in 2011

89CONFIDENTIAL

• Focused on providing pro bono consulting services to nonprofits

• TBG matches nonprofits and volunteer consultants for:– Collaboration on strategic issues for social impact– Professional development and on-the-job training for volunteers

• One of the premier university consulting organizations in US– Consulted for 80 nonprofits over 8 years with 37500+ man-hours– Success stories include American Red Cross, Goodwill Inc., Inner

City Advisors, and multiple government agencies – Seeded NPO consultancies in Dartmouth, Oklahoma and England

We are benchmarked to sister groups and nonprofit consultancies

90CONFIDENTIAL

• Focused on providing a platform for youth leadership development

• AIESEC offers young people:– Opportunity to be global citizens and well-informed youth – Global impact through internships and exchange opportunities in

foreign countries– Experience and leadership development through individual training

and exposure

• The world's largest student-run organization– Over 60,000 members in 106 countries– Corporate sponsors include Alcatel-Lucent, Microsoft, Nike & UBS

We are benchmarked to sister groups and nonprofit consultancies

91CONFIDENTIAL

To ensure client success, you will undergo a stringent selection process

•Limited # of project team slots•Need for qualified consultants•Client success is paramount

•Broad base of Applicants•Trained for project success•Assists with chapter duties

92CONFIDENTIAL

Case Profile: Operations Optimization

Scoping

• In the face of staggering funding cuts, how can we maintain the same quality and level of access for our core programs?

Analysis

• Focused on budget-neutral and budget-positive operational improvements

• Accompanied clients during legal aid service provision

• Mapped business flow and identified multiple chokepoints

Strategy

• Recommended budget-neutral reforms to increase productivity

• Determined method and metrics to track progress of cases

• Recommendations accepted and implemented by staff and board of directors

Case Study: Legal Aid Clinic

CONFIDENTIAL

Project ValueProblem-solving• Focus on impact• Structure issues• Generate solutions

Team performanceAlignment• Collaborate well• Integrate values• Leverage strengths

Client PartnershipCommunication• Serve with passion• Speak with clarity• Display confidence

Great applicants solve problems, align with values and communicate well


CONFIDENTIAL

Project ValueProblem-solving• Focus on impact• Structure issues• Generate solutions

Project Mapping• Understand KSA• Map project needs• Work effectively

Team performanceAlignment• Collaborate well• Integrate values• Leverage strengths

Dynamics• Understand BCI• Form and storm• Norm and perform

Client PartnershipCommunication• Serve with passion• Speak with clarity• Display confidence

Interfacing• Understand status• Map the client• Connect & convey

Great consultants deliver output, improve team dynamics and interface with the client


CONFIDENTIAL

Project Value Problem-solving & Project Mapping

Scoping• Recognize success• Identify problem• Scope deliverables

Team performance Alignment & DynamicsManagement• Take charge • Start the team well• Oversee processes

Client Partnership Communication & Interfacing

Leadership• Map core purpose• Lead authentically• Develop influence

Great project leaders and directors scope, manage teams and lead client partnerships


CONFIDENTIAL

•To ensure strong coordination both vertically and horizontallyPurpose

•Vertical: Feedback loop by job function, held within Conjunct’s 6 departments•Horizontal: Peer reviews within hub or chapter committeesProcess•Electronic survey released quarterly•Specific development goalsTools•How well do you think Mr. ABC has fulfilled his job functions?•Do you work well with Ms. XYZ?

Sample questions

Leadership coordination scores are taken quarterly to ensure a feedback loop with you

96Source: Conjunct Consulting Leadership Coordination Scores

CONFIDENTIAL

PL

• My project leader is approachable and accessible• My project leader seeks to understand my organisation and current situation• My project leader keeps me up-to-date with the project’s progress.• I am satisfied with the work of my project leader.

Project Team

• My project team conducts thorough research.• My project team addresses any questions I have during the project.• My project team raises valid and important questions.• I am satisfied with the work of my project team.• My project team conducts themselves in a professional manner.• The student consultants of my project team showed genuine interest in my organisation and the social sector.

Project

• Conjunct Consulting will help us better serve our constituents.• Conjunct Consulting will have a measurable social impact on our organization and beneficiaries.• We will recommend Conjunct Consulting to a colleague.

Client satisfaction surveys help us to track the performance of our project teams

97Source: Conjunct Consulting Client Satisfaction Survey

CONFIDENTIAL

Surveys are conducted at midpoint and project end

• Disseminated electronically after key checkpoints• Surveys are sent out to individual consultants as well as PLs

Data used to track Conjunct’s effectiveness

• Each group’s satisfaction levels are a key indicator of current effectiveness• In creating results/impact for clients• In fostering growth for our members

Team satisfaction surveys help us to track our value added to key stakeholders

98Source: Conjunct Consulting Team Satisfaction Survey

CONFIDENTIAL

Duration •Client’s organisational effectiveness will be tracked for a period after the project duration for between 6 months to 1 year•Necessary to see if the projects brought about value creation

Steps•Define the extent of the change•Determine key differences in the changed state from the original state•Focus on the effects of the key differences from step #2

Incentives •Importance of impact tracking is communicated to clients•Small incentives/benefits given to conduct tracking of organisational effectiveness

Client impact tracking helps us to assess the impact you created through our projects

99Source: 5 steps of impact tracking, http://www.itsmsolutions.com

100CONFIDENTIAL

Applicants• 5-10h per

week• Attend

trainings to prepare for project success

• Learn from mentors

• Develop C2 through Committees

Consultants• 10-15h per

week• Conduct

market and internal research

• Synthesize data

• Presents findings to clients

• Mentor applicants

Project Leaders• 10h-20h per

week• Lead inter-

disciplinary teams

• Create and manage project plans

• Keep projects on-time and in-scope

• Facilitate client-team relationship

Chapter Leaders• 5-20h per

week• Lead by

example• Strategize

and execute for social impact

• Liaise with hub leadership

• Vote in society General Meetings

Every member of Conjunct Consulting has a role to play

101CONFIDENTIAL

• Position– Collaborate with fellow consultants and project leader– Provide achievable recommendations that generate social

impact

• Typical Responsibilities– Conducting qualitative research and analysis through

interviews with client staff, client beneficiaries, and experts in the field

– Conducting quantitative research and analysis of the social sector

– Conducting financial analysis, including forward-looking financial projections

– Preparing clear and compelling presentation materials– Presenting analysis and findings to the client

Every associate consultant is exposed to various responsibilities for optimal learning

102CONFIDENTIAL

• Position– Lead university chapter of volunteer consultants – Create infrastructure of recruitment, training and accountability

• Typical Responsibilities– Handling the administration and infrastructure at the university

level– Recruiting the best members for the best teams– Determining the preferred deployment and skill sets of

members so as to more effectively match them with an organization

– Acting as point of contact for external organizations and peer chapters

– Coordinating organization and deployment of members with other chapters and working volunteers

Chapter Directors have the opportunities to learn and develop beyond the norm

Documents

20120929 Conjunct Consulting Professionals Townhall