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Agenda – December 9th

Leadership Update Mar Twome! "0 min#tes

Technolog! $apabilit! Update Mi e %rown & Mi e 'eid "0 min#tes

(inance Trans)ormation $olin Hartnett & Team "0 min#tes

$#stomer & Mar ets Anh *hillips & $armine $#tone "0 min#tes

+al#e nitiati-e Update.onathan .e))er & /li abeth

$roll 1 min#tes

Oracle / cellence Awards Tom *endergast 1 min#tes

3&A Open 1 min#tes

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Leadership Update

Mar Twome!

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n-esting in 4o#5 Technolog! Learning 6#ide

Policy: A minimum of 40 hours of learning is required for all Technology practitioners excluding USIndia E !S"

Use the ne# Technology $earning %uide to find courses rele&ant to you" The Ser&ice $ine curricularecommend courses 'ased on ser&ice line capa'ilities( )no#ledge areas( and TIP$ competencies"

*ontact the $earning team at the +US *onsulting $earning mail'ox, #ith any questions"

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n-esting in 4o#5 / ternal +endor Training

If you are interested in ta)ing a &endor training course( complete the -endor Training .equest form

" .e&ie# the form #ith your counselor and pro/ect leadership" Send the form to your Ser&ice $ineet#or) $eader( counselor( and pro/ect partner for appro&al" 1ederal: Send the form to your 1S$ forappro&al"

Upon appro&al( the $earning team #ill register you for the course and email you( your Ser&ice $ineet#or) $eader( and your resource manager" The $earning team #ill update your learning history

upon completion of the course"

https://www.deloittenet.com/Services/Career04/LearningKnowledge/DeloitteLearningCenter/FunctionalLearning/Consulting/TechnologyLearning/VendorTrainingRequestForm09302009.htmhttps://www.deloittenet.com/Services/Career04/LearningKnowledge/DeloitteLearningCenter/FunctionalLearning/Consulting/TechnologyLearning/VendorTrainingRequestForm09302009.htm

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Technolog! $apabilit! Update

Mi e %rown & Mi e 'eid

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Technolog! $apabilit! Update – Mar et Trends

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Technolog! $apabilit! Update – Mar et Trends

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Oracle Master Data Management and 7OA

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Oracle Master Data Management and 7OA

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Technolog! $apabilit! Update – (or More n)ormation

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(inance Trans)ormation

$olin Hartnett & Team

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•Introduction

•1inance Transformation !&er&ie#

•1inance Transformation *ertification Update

•International 1inancial .eporting Standards 5I1.S6 Update

Agenda

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1inance Transformation 51T6 is a set of ser&ice offerings assisting 1inance executi&es in &isioning( designing ( 'uilding andimplementing &alue dri&en change in the finance organi7ation( processes and systems"

*ost reduction initiati&es( 'usiness strategy shifts( and 89A transactions ha&e triggered significant re e&aluations of1inance capa'ilities in many organi7ations" This has led to ma/or transformation programs in 1inance #hich go 'eyond1inance to impact the entire organi7ation" 1or *1!s to 'e successful( they need to ensure they ha&e the right capa'ilitiesin their finance function to meet performance expectations for all of their roles"

(inance Trans)ormation O-er-iew

(o#r (aces o) the $(O*ataly7e 'eha&iors across theorgani7ation to execute strategic andfinancial o'/ecti&es #hile at the sametime creating a ris) intelligentculture"

Protect and preser&e the criticalassets of the organi7ation andaccurately report on financial positionand operations to internal

and external sta)eholders

Pro&ide financial leadership indetermining strategic 'usinessdirection(89A( financing( capital mar)et andlong term strategies &ital to thefuture performance of the company"

alance capa'ilities( talent( costs andser&ice le&els to fulfill the financeorgani7ation s core responsi'ilitiesefficiently"

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(T MO

I8! ; Integrated 8ar)et !ffering

Encompasses all functions

%lo'al in scope*aptures the huge 'readth ofcapa'ilities and ser&ices offered to*1!s and their organi7ations

1T !racle is a ma/or component

8a/or strategic initiati&e for the firm

$ons#lting

7&O(M

/A

H$ $6

$AA

A/'7

All

Ta

(A7

(&D7+AL

$(

Lin to (T Mar et O))ering 7itehttps:

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8hat is (T $erti)ication

A rigorous process that helps ensureour practitioners ha&e the righteducation( experience( and eminenceto pro&ide the 'est quality and ser&iceto our clients"

8easura'le progression paths toguide our practitioners to stay currentthroughout their careers"

(T $erti)ication helps Deloittepractitioners demonstratepro)icienc! in

e! areas5

Industry( 1inance and -endor

5application6 )no#ledge1T Pro/ect Experience

!utside *ertifications

Eminence

De)inition o) certi)ication

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2eloitte=s 1inance Transformation 51T6 offering has recently 'een recogni7ed as the mar)et leader 'y>ennedy Information

The Technology 1T *ertification is a rigorous process that encompasses eminence( experience andeducation that helps our practitioners pro&ide the 'est quality 9 ser&ice to our clients

*urrently ?@ practitioners across all Ser&ice $ines are Technology 1T certified 5!PT leading the #ay6:

Technolog! (inance Trans)ormation $erti)ication

'egion M Oracle 7A* 6rand Total

India 2" BC

8id America "2 C 4

8id#est 1 @

orth *entral : 4ortheast 4 3

Southeast ; D

est 1 @6rand Total " 1; "< =1

-isit the #e'site

https:

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*ongratulations to the follo#ing !racle Pac)age Technology practitioners #ho successfully completed the1T certification process in !cto'er:

Technolog! (T $erti)ication > $ongrat#lations

Oracle (T $erti)ied *ractitioners – October 2009 %oard MeetingsLe-el " Le-el 2

*hristopher Jahn est *osta 8esa Aditya -adre&u est San Kose*hristian eyrauch Southeast Atlanta Jari .amani 8id America Ir&ingScott A'rams Southeast Atlanta 8ani)andan un/a .amamoorthy 8id#est *hicago

ar'ara uffington 8id America 2en&er Anshul Kain India Jydera'adJrishi)esh -alsang)ar 8id America Jouston Kaya Shetty India Philadelphia.o'ert ro#n 8id America Ir&ing 8uralidhar 8andar)e Pai India 8um'aiSu'hash *hand 8id America Ir&ing agara/an $a)shminarayanan India Jydera'ad-inod Pu)alay 8id America Ir&ing S#arup aner/ee India Jydera'ad

Kohn Jughes 8id#est *hicago

Shalini Shan)ar 8id#est *hicago

Piyush >umar 8id#est *hicago

Ayan Koshi India Jydera'ad

Kayashree Satapathy India Jydera'ad

Smita Sada#ale India 8um'ai

-en)atesh >un/amur arayanan India Jydera'ad

8uhammad Ali Arshad orth *entral Pitts'urgh

Sandeep %aur orth *entral *le&eland

Be a student of your profession – get certified!

Upcoming 'egional %oard Meetings5

Kanuary C0 0

April C0 0

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•2eloitte s I1.S efforts for all functions are dri&en 'y a %lo'al Integrated 8ar)et !ffering 5I8!6 led 'yic) 2i1a7io( and in *onsulting( %len 1ein'erg

•I1.S presents at least t#o ma/or types of client engagement entry pointsM" I1.S Assessment Engagements N 8ulti function starting points of an I1.S Program( starting

#ith technical accounting impacts and culminating in an I1.S Transition .oadmap: Potential ;O s

C" S9!( Juman *apital( and Technology 5!racle and other6 design and implementation #or) dri&en'y( or including( a need to produce I1.S financials : Potential ; OOO s

•The firm has completed nearly 40 I1.S Assessment Engagements for clients o&er the past t#o years(#ith se&eral add on engagements resulting from this #or)

•>no#ledge of I1.S and capa'ility to deli&er I1.S solutions is 'ecoming an important differentiator in thedemand for 1inancial Process and Systems #or)

•2eloitte is #ell positioned in this space N #e ha&e a methodology( tool sets( quals( and impacts < solutiondescriptions in each of the !racle E.P s 9 Jyperion

• e need more !racle Practitioners to learn a'out the impacts of I1.S on 1inancial Processes andSystems"

('7 6o>to Mar et 7tr#ct#re, /ngagements, Opport#nities

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The SE* has proposed a roadmap to transition from US %AAP to I1.S as the primary financialaccounting method

2eloitte has esta'lished an I1.S I8! and is closely monitoring the SE* s decision to transition from%AAP to I1.S

SE* has recently reaffirmed it s commitment to adopting I1.S in !cto'er during a meeting of theInternational !rgani7ation of Securities *ommissioners in Pitts'urgh

Proposed timeline for adoption and transition to I1.S

U7 7/$ *roposed ('7 Time Lines

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In Kuly !racle and 2eloitte announced alliance to rollout com'ined I1.S 8ar)eting *ampaign

*reating opportunities to inform and educate prospects and clients a'out

I1.S and impact of con&erting to ne# accounting method

*apa'ilities 9 qualifications of 2eloitte and !racle

%enerating targets and pipeline through series of e&ents and presentations including

*o sponsored reception for 2irector Series I1.S oot *amp in e# Lor)

*o presented at !! entitled( +1eatures in !racle E usiness Suite for International 1inancial.eporting Standards,

*o presented5ing6 series of #e'inars for 1SI( J* and *9IP industries entitled on +The .oad Ahead: Understanding the impact of I1.S on Q *ompanies,

Upcoming e&ents include

$ife Sciences industry #e'inar 2ec 3 0:00 am PST

.egister here http5??www@oraclepartnere-ent@com?2009?deloitte>i)rs?

8anufacturing 9 2istri'ution #e'inar Kan C T A

Oracle and Deloitte ('7 Mar eting $ampaign

http://www.oraclepartnerevent.com/2009/deloitte-ifrs/http://www.oraclepartnerevent.com/2009/deloitte-ifrs/

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*opyright R C003 2eloitte 2e&elopment $$*" All rights reser&ed"

To Learn More abo#t (T, (T $erti)ication and ('7

Oracle (inancials *rod#ct Mar eting %log

Oracle (inancials *rod#ct Mar eting %log5http:

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$#stomer & Mar ets

$armine $#tone & Anh *hillips

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The (4"0 Transition to $#stomers and Mar ets

As part of the 8ar)ets 9 Ser&ices Integration %roup( the *ustomer Practice mar)et offeringhas transformed into the *ustomers and 8ar)ets 8ar)et !ffering %roup"

$#stomer / perience

$#stomer nsights

Mar eting & %rand /))ecti-eness

Order Management

*ricing & *ro)itabilit! Management

*rod#ct Management

7ales /))ecti-eness

7er-ice /))ecti-eness

$ommercial LeadershipF

$ontact $enter

$'M Trans)ormation – Oracle

$'M Trans)ormation – 7ales)orce@com

$'M Trans)ormation – 7A*

$#stomer Management 7trateg!

Direct to $ons#mer

Mar eting and %rand /))ecti-eness

*ricing & *ro)itabilit! Management

7ales & Mar eting 7trateg!

7ales (orce /))ecti-eness

1L03 *ustomer Practice 1L 0 *ustomers and 8ar)ets

Sector specific offering

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The (4"0 $#stomers and Mar ets O))ering *ort)olio and Leads

$#stomers and Mar ets Mi e 7imonetto

$ommercial Leadership Gim *orter TP8

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'ecent $#stomers and Mar ets 7#ccesses in the Mar etplace

!&er the past year( the mar)et offering group has achie&ed recognition in the analyst community( from%artner to >ennedy to CRM maga7ine" They ha&e applauded our +*ustomer, practice for the 'readth

and depth of our offerings( indicating the strength of our &ision and understanding of the mar)et and ourclients needs"

In 8ay C003( #e impro&ed ourposition on execution as #ell as&ision in 6artner s $'M Magic3#adrant )or 7er-ice *ro-idersBA"

2eloitte is a leader in 'readth anddepth according to Genned! srecently released &anguardassessment of $#stomer7trateg! and nteraction *onsulting 8ar)etplace and ran)ssecond 'ehind 8c>insey( in si7e ofpractice"

1or the second year in a ro#(2eloitte #ins CRM maga ine sMar et Award in the categor! o)$ons#ltancies ( again 'eating out

Accenture #hich pre&iously heldthe cro#n for @ consecuti&e years"

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%#ilding O#r *ractice nternall!

e continue to strengthen our infrastructure through communications( training( and a Customers andMarkets Nerve Center to support our practitioners and pro&ide a frame#or) around collateral(

thought#are( methods( and tools"

Ber-e $enter5 $aunched last year as a one stop shop for e&erything +*ustomer(, thener&e center is a relia'le and intelligent source information and resources:

Supports a &ariety of inquiries ranging from 'asic issue and practice o&er&ie# toquals to collateral for support on pursuits:

N Pro/ect

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I$'M Trans)ormation – OracleJ is the 7iebel *ractice

Sie'el s first %lo'al Strategic AlliancePartner 5esta'lished 5 33G6

2eloitte *onsulting typically #or)s#ith Sie'el product releases sincepre 'eta &ersions( and has helped todesign functionality in the latestreleases"

*olla'oration around inno&ati&eproduct de&elopment

$eader in industry solutions

Strong relationship #ith productmar)eting 9 engineering 5productdesign( fixes( upgrade direction( etc"6

7iebel 'elationship

300 pro/ects deli&ered to datedeli&ered 'y 000 Sie'el trainedpractitioners glo'ally

C !ff Shore 2eloitte o#ned facilitiesin India #ith o&er @(000 indi&idualsacross the 2eloitte functions

Sie'el Integrated Tools and8ethodologies including: N -alue 8ap for Sie'el G N *apa'ility Print 8apped To Sie'el

N Process( .equirements( 1it

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Metrics Trend (4"0 +s@ (409

!ur utili7ation is consistently a'o&e plan"

e ha&e an acti&e pipeline and #e are planning to hire Sie'el practitioners

Please su'mit resumes to /cottrell deloitte"com

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$#rrent 7iebel *roKects

$lient *roKect $ontact Total (ees

AA'* *armine *utone < Sudi *ha)ra&arthy O "@ 8

Agil!s!s Keff 2a&is < Sang Peiris O?C@ >%$ $M Sucha >u)atla < 8ano/ a/a/ O C 8 5O@0 8 o&er @ yrs6

6en !me 6enetics *armine *utone OG 8

nt#it Kim 2a&is < Aaron Sotelo OC 8

.#niper Betwor s Scott Pfeiffer < 8i)e .eid O40 8

M/D'AD %a!erC *armine *utone < Pradeep >handel#al O? 8

3+$ .ic) estra < Alex Sasieta < Kamie itherspoon O 0 8

1inancial Transactions Processor Alex Sasieta < Vach Aron xxxxx

8ell*oint, nc@ idal Jaddad < Eric Piepho OB3 8

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*roKect 7potlight on 6en !me

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6en !me *roKect O-er-iew and 7cope

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6en !me5 8e 6ot )rom Here

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6en !me5 to Here

Impro&ed !ne *all .esolution

Speciali7ed Instructions for+personali7ed testing,

*entrali7ed client interactionmanagement across all clients andla's

-irtual( real time access to criticalclient inquiry information N testreports( status( pricing( in&oice etc"

1acilitates internal and externalissue resolution

*ontract management #ith on linedocuments and faxing

Impro&ed data quality andgo&ernance

Enhanced management reporting

3 la'

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6en !me5 The mpact on O#r $lient

Michael 7apeta, $lient 7er-ices 7ite Director, 7anta (e“Siebel allowed me to anticipate a client problem and offer immediate resolution.. It also allowed us tobe proactive regarding any additional samples in the system. It was a very positive interaction.

'egional 7ales Director “!e haven"t heard #N$ client complaints. !hen %usion went live& we had hundreds of calls and thingswere spinning out of control.

8ary *ruse( Director $lient 7er-ices“I"ve been through a do'en implementations. (y far& this is the smoothest implementation I"ve evere)perienced. I"m *+R$ impressed with what our team,

8i)e 8inahan( +ice *resident o) 7ales“#ma'ing, #ma'ing, -his implementation has been ama'ing, Nothing like this has +*+R been donein the IS-/R$ of 0enetics,

*indy *onde( +ice *resident o) T“-his was an outstanding cross1functional team effort . . 2roactive and comprehensive planning hasreally paid off,

Kon Jart( 6eneral Manager “!hen I talk to the (oard tomorrow& I"m going to have a big smile on my face because you haveworked so hard and delivered a great product

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6etting n-ol-ed

To get in-ol-ed or )ind o#t more, please reach o#t to5

$armine $#tone , $'M Trans)ormation – Oracle, 7iebel *racticeAnh *hillips , $#stomers & Mar ets Mar et O))ering 6ro#p

U7 $#stomer *ractice mailbo

mailto:[email protected]?subject=CRM%20Transformation%20--%20Oraclemailto:[email protected]?subject=Customers%20and%20Markets%20Market%20Offering%20--%20Oraclemailto:[email protected]?subject=Customers%20and%20Markets%20--%20Oraclemailto:[email protected]?subject=Customers%20and%20Markets%20--%20Oraclemailto:[email protected]?subject=Customers%20and%20Markets%20Market%20Offering%20--%20Oraclemailto:[email protected]?subject=CRM%20Transformation%20--%20Oracle

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+al#e nitiati-e Update

.onathan .e))er & /li abeth $roll

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*resenting

Eli7a'eth *roll8anager *le&eland

Konathan Keffer

Senior 8anager Parsippany

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8hat the +al#e $O/ can do )or !o#

• The -alue *!E s goal is to help 2eloitte sprofessionals 'etter understand client challenges(

explore impro&ement opportunities( and engage in asolid approach to enhance the client s economicperformance

• Specifically( the -alue *!E focuses on assistingprofessionals in de&eloping:

N A stronger thesis a'out #hatdirection the client should pursue

N 2eeper insights a'out impro&ingeconomic performance incolla'oration #ith clientexecuti&es

N Solutions #hich are morefocused( efficient( and effecti&e

+al#e $O/O))erings

• Performance analysis• !pportunity identification• Account planning• Pursuit support• Engagement deli&ery

support

• %o to mar)et campaigns• P!- de&elopment• -alue *reation Assessments• *ustom Solution 8aps• Tools 9 frame#or)s•

-alue 9 enefit trac)ing

• *lient #or)shops• .elationship 'uilding• -alue *!E training• usiness case

de&elopment• Analytical support

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A $ommon +al#e Theme

Our ability to link our client’s technology investment to technology modules whichsupport underlying business processes, and business processes to overarchingValue Drivers and resulting financial performance

• A po#erful mar)et differentiator • A po#erful story to tell our clients• A #ay to pro&ide confidence around getting expected 'usiness &alue

from technology spend

• A pro&en approach for demonstrating that &alue is an integral part of the #or) #e do

+al#e Anal!sis & 8arranted 7hare *rice5 a capital mar ets perspecti e

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+al#e Anal!sis & 8arranted 7hare *rice5 a capital mar ets perspecti-eon per)ormance e pectations

hareholder value analysis to understand client’s current and historical financial performance, performance versus peers, and embedded e!pectations in current stock price"

LLU7T'AT +/

Line item sensiti-it! o) -al#edri-ers #anti)!ing the -al#eo) potential per)ormanceimpro-ements in terms o)warranted share price@

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+al#e $reation Assessment5 denti)!ing +al#e $reating Opport#nities

#egin solving the value pu$$le % identify discrete technology enabled opportunities to drive process performance that align with strategic imperatives and measurable financial performance"

LLU7T'AT +/

$lient s priorities, strateg!and pain points

Deloitte s nd#str!*rint Mappingsand their relationship to +al#e, and

b#siness process per)ormancerelati-e to ind#str! benchmar s

(inancial per)ormance relati-e toind#str! peers and o-er time

Ge! processes, impro-ementideas, enabling technolog!, notes

/nabling Oracle 7o)twareMod#les

Ge! strategic imperati-es

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7ample Deli-erable5 $lient 7ol#tion Maps

hows value creating opportunities aligned to the &VM, 'ndustry (rint (rocesses in)scope and thetechnology modules associated with various improvement actions or value creating opportunities"

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+al#e & %ene)it Trac ing

+al#e Trac ing Tools, Dashboards and 'eports Value Tracking Dashboard

Trac ing sheet )or a +al#e

$reating Opport#nit!,incl#ding related -al#edri-er, b#siness process,enabling so)tware, metrics,baseline, target, plan -s@act#al, etc@

Reali$ing the business value from a technology investment often depends on thingshappening, actions taken, process changes, and people behaving differently than before" Valueand #enefits *racking helps to ensure that e!pected benefits are reali$ed"

Reduce Void Rates – Detailed Value Tracking Sheet

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Meas#ring & Trac ing the %ene)its?+al#e at 7ta e

Value and #enefit *racking is a measurement and tracking approach that links financial performance to business process improvements and resulting financial and operational outcomesenabled through technology implementation"

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How do these approaches di))erentiate Deloitte

• Each plays a role in explicitly tying the technology in&estment to quantifia'le 'usiness 'enefitsM thisgi&e the client a 'asis for in&estment decision ma)ing and 'udget /ustification

• They produce an actiona'le &ision #hich is tied to 'usiness &alue

• Positions us for pull through sales for future #or) 5EA implementation( S9!(Juman *apital( etc"6

• Pro&ides a num'er of #ays for us to team across disciplines 'ringing appropriate expertise to

clients issues #hich le&erages the strength of the firm• 1acilitates a teaming effort #ith our &endors

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(or Additional n)ormation

$ontact Us5

.onathan .e))er KKe))erNdeloitte@com

/li abeth $roll ecrollNdeloitte@com

Or check out the content collection on + -

https5?? @deloittereso#rces@com?6"000?Lists?$aboodle?Disp(orm@asp DE 19

mailto:[email protected]:[email protected]:[email protected]:[email protected]

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Oracle / cellence Awards

Tom *endergast

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Oracle / cellence Awards

Jeannine Moran Sr. Manager

Denver

KBR, Ball CorpEBS

Jeannine is not only participating in the HUGE KBR pursuit ut is also the !M "or BallCorporation an# $anaging CH%M Hill issues. She has &or'e# $any &ee'en#s over the lastseveral $onths to $a'e sure all her clients are ta'en care o". (n $y opinion this is going &ay

eyon# the call o" #uty an# sho&s her #e#ication to client service.

)yler Mc!heeters •Sr. Consultant

•Chicago

•Calpine

•!S

)yler is the go*to guy on the technology tea$. )he pro+ect technology that )yler is supportingis groun# rea'ing.

Sourav Datta •

B)•Hy#era a#

•Juniper

•Sie el

Sourav +oine# the #ata conversion tea$ late in the pro+ect an# helpe# the e-isting tea$$e$ ers &ith his e-ceptional technical an# analytical s'ills. Sourav has resolve# $anychallenging issues an# also helpe# i$prove the e-isting process. s his tea$ lea#, ( thin'Sourav truly #eserves this recognition.

hay Krishna •B)

•St. ouis

•/uanta Services

•JDE

Shining Star0 1ithout eing as'e# "ro$ the tea$ lea#, hay too' initiative on his o&n an#ca$e up &ith a solution. He 2uic'ly #evelope# a strong relationship &ith the client an# theyhave treate# hi$ as a truste# a#visor. hay has set a higher stan#ar# "or B) 0

Rahul )yagi •Sr. Consultant

•Rosslyn

•(n#ian Health

•EBS

Rahul3s contri utions #uring the year en# closing &ere invalua le. He &or'e# 4 #ays a &ee'&ithout regar#s to ti$e to assist the client &ith the u#get roll "or&ar# an# carry "or&ar#activities. s a result o" his e""orts the client &as a le to co$plete these activities on ti$e.

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Oracle $#lt#re Awards

.ecogni7es organi7ers of creati&e team e&ents

N Encourages team spirit

N 1osters interaction outside the #or)place

N uilds a stronger sense of community in the!racle practice

N 2eepens relationships

#rought to you by the Oracle (ractice .dvisory Counsel

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Oracle Culture Award…

8inning Team5

Innophos E Implementation 52hira/ 2a#ay6

uilding culture and community #ithin the !racle practice #ith a difference N It s not the usual pro/ect team going out for dinner

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3#estions

Documents

Townhall C