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2013.14 RENEWAL GUIDE
RENEWAL OPTIONS
2013 STANLEY CUP PLAYOFFSPurchase your seats for the 2013 Stanley Cup Playoffs to guarantee significant savings in every round compared to single game prices. By purchasing your playoff package, you commit to all rounds and authorize your account to be charged based on the payment option you select:
PAY IN FULL
• Pay for all four playoff rounds up front
• Credit remaining at the end of the playoffs is applied to payment for next season
PAY-AS-WE-PLAY
• Pay for playoff rounds only as they are confirmed
• Credit from unplayed games is applied to payment for the next round, so only the difference is charged
• Credit remaining at the end of the playoffs is applied to payment for next season
2013.14 SEASONRenew your seats for next season with a 10% non-refundable deposit and select from four convenient payment options for the balance:
PAY IN FULL
• Final balance charged Friday, August 16
thrEE-moNth PAYmENt PLAN
• Three monthly payments (July – September 2013)
SEvEN-moNth PAYmENt PLAN
• Seven monthly payments (July 2013 – January 2014)
• Administrative fee applies $5 per seat per month (whether paying by monthly debit, withdrawals or credit card)
tEN-moNth PAYmENt PLAN
• Ten monthly payments (April 2013 – January 2014)
• Administrative fee applies $5 per seat per month (whether paying by monthly debit withdrawals or credit card)
RENEWAL OPTIONS2013 STANLEY CUP PLAYOFFS & 2013.14 SEASON
PAYMENT GUIDELINESChEQUE PAYmENtS
Please make your cheque(s) payable to VANCOUVER CANUCKS and include your account number. If you are sending post-dated cheques for Pay-As-We-Play, they must all be sent with your account statement (Round 1 dated April 25, Round 2 dated May 9, Round 3 dated May 23, Round 4 dated June 6).
CASh PAYmENtS
Cash payments can be made at the Rogers Arena Ticket Centre for amounts up to $1,000. Amounts greater than $1,000 (or multiple cash payments for a single transaction that would exceed $1,000) will not be accepted. Payments greater than $1,000 can be made by credit card, cheque or bank draft. Please note cash payments will not be accepted for playoffs.
DECLINED PAYmENtS
Please ensure there are sufficient funds on your card or in your bank account on the payment dates to avoid service charges for failed transactions. If a problem arises with a payment, your tickets will be rendered invalid until the outstanding payment is resolved.
PAYmENt PLANS
Payments will be charged on or shortly after the 15th of each month, depending on your financial institution. All administrative fees (i.e. payment plan, ticket delivery) will be charged with your initial payment.
HOW TO RENEW
bENEFITSCUSTOM bENEFITS
CLIENT SERvICE TEAMFAq
ONLINE RENEWALPLEASE ComPLEtE thE INvoICE ProCESS oNLINE For Both thE 2013 PLAYoFFS AND 2013.14 SEASoN.
2013 PLAYoFFS
1 Log in to My Canucks Account (if you don’t know your password, click “Forgot Your Password?” under the login box to have it emailed to you)
2 Click 'All Pending Invoices' in the Recent Invoices heading
3 Select 2013 Playoffs
4 Review your seats under Invoice Items and click ‘Continue’
5 Select your payment plan and click ‘Continue’ (note: payment for Pay-As-We-Play accounts will not be processed until round is confirmed)
6 Enter your payment method, agree to terms of use and click ‘Purchase Tickets’
2013.14 SEASoN
1 Once logged in, click 'All Pending Invoices' in the Recent Invoices heading
2 Select 2013.14 Season
3 Review your seats under Invoice Items and click ‘Continue’ (note: your section will say ‘GA’ if your seats have not yet been selected, i.e. half season and ice pak holders)
4 Select your ticket delivery option and click ‘Add to Invoice’
5 Select your payment plan and click ‘Continue’
6 Enter your payment method, agree to terms of use and click ‘Purchase Tickets’ (note: deposit will be charged on or shortly after the deadline date.)
ALTERNATE RENEWAL OPTIONSPLEASE SUBmIt Both YoUr 2013 PLAYoFFS AND 2013.14 SEASoN ACCoUNt StAtEmENtS.
Note: online renewal is encouraged for immediate processing.
1 Fill in the bottom of your 2013 Stanley Cup Playoffs and/or 2013.14 Season account statements (if renewing for both playoffs and next season, complete both statements)
2 Indicate your preferred payment option
3 Fill in your payment method
4 Indicate your ticket delivery method (for 2013.14 season only)
Return your completed account statement(s):
• Email to: [email protected]
• Fax to: 604.899.4601
• Mail to: Renewal c/o Vancouver Canucks 800 Griffiths Way Vancouver, BC V6B 6G1
• Drop off at Rogers Arena Ticket Centre (Gate 10)
there are two ways to renew for the 2013 Stanley Cup Playoffs and 2013.14 Season: online through My Canucks Account, or by returning your completed account statement(s). Please review the rENEWAL oPtIoNS (previous page) to determine the options that best suit your needs.
HOW TO RENEW
RENEWAL DEADLINEPlease ensure your renewal is received by the deadline date indicated on your account statement to secure your ticket(s), otherwise they will be released back to availability.
IF YOU ARE DECLINING YOUR 2013 PLAYOFFS, PLEASE CALL 604.899.4625
RENEWAL OPTIONS
HOW TO RENEW
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1 Seat availability determined by promoter requirements and terms of arena rental agreement.2 Details of events and offers are sent by email when available.
TICkET HOLDER bENEFITSAs a Canucks Ticket Holder, you have access to a comprehensive benefits package designed to enhance your experience as a member of the Canucks family. Details about the benefits you receive with your ticket package are sent by email throughout the season. If you have any questions about your benefits, please call 604.899.GOAL (4625).
Save 40% on average versus single game buyers • • • •Concert Pre-sales – presale opportunities for select concerts & events at Rogers Arena 1, 2 • • • •
Canucks Team Store discount – 20% off regular-priced merchandise • • • •
Same seats for all regular season and playoff games in your package • • • •
Exclusive privilege to purchase your seats for the Stanley Cup Playoffs • • • •
Opportunity to purchase single game tickets before the public 2 • • • •
Exclusive invitation to annual Canucks event • • • •
Canucks Team Store sale days – used equipment and holiday shopping • • • •
Canucks Member Card – multi-functional ID, cash and discount card • • • •
Monthly payment plan options • • • •
My Canucks Account – online ticket management system • • • •
Commemorative regular season and playoff tickets • • • •
Personal service from your Account Executive and team at 604.899.GOAL (4625) • • • •
In-arena seat relocation or selection event • • •
Opportunity to pre-purchase season parking in lots surrounding Rogers Arena • •
Sell your seats on the Prime Seat Club & receive cash back or credit • •
Opportunity to be recognized as Season Ticket Holder of the Game • •
Right of first refusal to purchase club seats for concerts & events at Rogers Arena 1, 2 •
Complimentary dining membership in the Captains Room •Private entrance and section, including a seated dining & bar area and designated guest service representatives •
In-seat food & beverage service in wider, more comfortable seats with cupholders •
Complimentary courier delivery of your season ticket booklets •
RIvER ROCk CLUb SEAT HOLDER
SEASON TICkET HOLDER
HALF SEASON TICkET HOLDER
ICE PAk HOLDER
RENEWAL OPTIONS
HOW TO RENEW
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CUSTOM bENEFITS
Custom benefits will be available in limited quantities and are subject to change.
The Custom Benefits Program is back for the 2013.14 Season, allowing you to enhance your ticket holder benefits package and customize your Canucks experience. These optional benefits will be available through a menu format under two main categories – Account Services and Event Invitations – where you can select the benefits that best suit your needs. Season Ticket Holders receive one additional category – Special Opportunities – in their benefits choices.
You will receive a survey this summer via email allowing you to rank your benefit selections in order of preference. Complete details including comprehensive benefit descriptions, timing, availability and restrictions will be sent at that time, with benefit fulfillment taking place during the 2013.14 Season.
Visit canucks.com/custombenefits this summer for a menu of your custom benefits options.
ACCoUNt SErvICES (SELECt oNE oF YoUr ChoICE WhEN YoU rENEW APrIL 5)
Save on service charges during Canucks single game pre-sale period • • • •
Complimentary personalization on your tickets • • • •
Exchange/upgrade your tickets for up to one pre-season and three regular season games • •
Exchange/upgrade your tickets for up to three regular season games •
Exchange/upgrade your tickets for up to two regular season games •
EvENt INvItAtIoNS
Opportunity to select an exclusive Canucks event of your choice through a survey • • • •
SPECIAL oPPortUNItIES (LImItED to 2,000 rESPoNDENtS)
Opportunity to select from a menu of special experiences through a survey • •
RIvER ROCk CLUb SEAT HOLDER
SEASON TICkET HOLDER
HALF SEASON TICkET HOLDER
ICE PAk HOLDER
RENEWAL OPTIONS
HOW TO RENEW
bENEFITSCUSTOM bENEFITS
CLIENT SERvICE TEAMFAq
CLIENT SERvICE TEAM
SALES & SERvICE
KYLE BEAttIE ACCoUNt ExECUtIvE
Client Service 604.899.7603
mArthA KArAS vASSoS mANAgEr
Client Service 604.899.7763
trENt CArroLL ExECUtIvE vICE PrESIDENt
Sales & Marketing 604.899.7618
For information regarding the Avaya Champions Club, Best Buy Club or Executive & Hospitality Suites, please call 604.899.GOAL (4625) and press 2.
For information regarding your Canucks ticket package, please call 604.899.GOAL (4625) and press 3.
FAY ALIKhANI ASSIStANt mANAgEr
Ticket Centre 604.899.7679
CLAYtoN LEtAIN mANAgEr
Ticket Centre & Client Service 604.899.7483
BrIttANY NIChoLSoN ACCoUNt ExECUtIvE
Client Service 604.899.7784
DEBorAh BorEN DIrECtor
Premium Client Service 604.899.7653
JUStIN LYNCh ACCoUNt ExECUtIvE
Club Seat Service 604.899.7609
mAtthEW hoPKINS ACCoUNt ExECUtIvE
Client Service 604.899.7417
grEg SArgENt ACCoUNt ExECUtIvE
Client Service 604.899.7760
CLIENT SERvICETICkET CENTRE
mArY NAgY DIrECtor
Client Service & Ticket Operations 604.899.7610
DAvID ComUzzI SENIor DIrECtor
Corporate Partnerships 604.899.7614
PREMIUM CLIENT SERvICE
ALLISoN SUNg ADmINIStrAtIvE ASSIStANt Client Service & Ticket Operations
604.899.7600 [email protected]
roBErt ChorNEr SALES mANAgEr
Premium Client Service 604.899.7423
rYLAN JAY mANAgEr
Premium Client Programs & Suite Operatons 604.899.7468
LISA tSAI ACCoUNt ExECUtIvE Premium Client Service
604.899.7648 [email protected]
SAmANthA BorLAND ProgrAm mANAgEr
Client Service & Ticket Operations 604.899.7621
ChrIS WALLACE tICKEt oPErAtIoNS
ADmINIStrAtor 604.899.7808
AYShA mArtIN mANAgEr
Client Service & Ticket Operations 604.899.7639
TICkET OPERATIONS
RENEWAL OPTIONS
HOW TO RENEW
bENEFITSCUSTOM bENEFITS
CLIENT SERvICE TEAMFAq
FAqMY CANUCkS ACCOUNThoW CAN I rEtrIEvE mY PASSWorD oN mY CANUCKS ACCoUNt?
To retrieve your password for My Canucks Account, go to canucks.com/ticketholder and click “Forgot Your Password?” under the login box. Enter your account number in the pop-up window, and your password will be sent instantly to the email address on your account.hoW CAN I UPDAtE mY ACCoUNt INFormAtIoN?
To update your address, phone number or email on account, please email your Account Executive.hoW CAN I rEPLACE mY tICKEtS BY EmAIL?
To replace your tickets via email, follow these steps:
• Log in to My Canucks Account (canucks.com/ticketholder)
• Click Print
• Select the seat(s) you wish to print and click Print
• To print tickets, click on the pop-up PDF and press print (or save PDF to your computer to print your tickets later)
• To forward tickets, save the pop-up PDF to your computer and email PDF attachment to recipient
PRIME SEAT CLUbhoW CAN I PoSt mY tICKEtS For SALE oN thE PrImE SEAt CLUB? (SEASoN tICKEt hoLDErS oNLY)
To post your tickets for sale on the Prime Seat Club, follow these steps:
• Log in to My Canucks Account (canucks.com/ticketholder)
• Select the seat(s) you wish to sell and click Sell (some games may be restricted from sale at our discretion)
• Set posting price and expiration date and click Continue
• Confirm posting and post tickets for sale
• To cancel the posting, return to My Canucks Account and click Cancel if your ticket(s) have not yet sold. Otherwise, your posting will automatically expire two hours prior to the game.
WhAt hAPPENS to mY PrImE SEAt CLUB CrEDItS?
At the start of the season, ticket holders are given the choice of having Prime Seat Club credits refunded by cheque (in December, February and at the end of the playoffs), or to keep credits on account for future payments. Those who opted for refund cheques will be refunded accordingly, while those with credits on account will notice the Prime Seat Club credits on their enclosed account statement(s) applied towards playoffs or next season.
RELOCATION/SEAT SELECTIONWhEN WILL SEAt rELoCAtIoN/SELECtIoN tAKE PLACE?
Relocation for season ticket holders takes place at the end of the playoffs, while seat selection for half season ticket holders is held in July. Seat selection for ice pak holders is in early August over the phone. Information for seat relocation and selection will be sent by email prior to the scheduled dates. Please inform your Account Executive if you will be away during these times so you can arrange to send somebody on your behalf. hoW CAN I UPgrADE to A LArgEr tICKEt PACKAgE?
Based on priority and availability, half season ticket holders and ice pak holders may have an opportunity to upgrade their ticket package during their seat selection period in the summer. Be sure to ask about upgrade availability during your seat selection session.
hoW DoES thE PrIorItY SYStEm WorK?
The priority system is based on two factors: type of ticket package and years of consecutive renewal. The order of priority by ticket package is as follows: full season, half season and ice pak.
Priority numbers for full season ticket holders are assigned based on the number of consecutive years as a full season ticket holder. Full season priority does not take into account past years as a half season or ice pak holder. Priority among half season and ice pak holders, however, is determined solely by the number of consecutive years of renewal (regardless of ticket package).
PARkINGhoW Do I rENEW mY Lot 987/Lot 1 PArKINg For thE PLAYoFFS AND NExt SEASoN?
Your parking in Lot 987/Lot 1 is included on the account statements in the back of this renewal guide. If you wish to purchase your parking for the playoffs/next season, simply follow the HOW TO RENEW instructions for your ticket package(s). No other action is necessary as your payment amounts will include your parking. If you wish to opt out of parking for the playoffs and/or next season, please notify your Account Executive. hoW Do I PUrChASE PLAYoFF PArKINg IN LotS SUrroUNDINg rogErS ArENA?
Ticket holders who purchased season parking in an Impark lot have priority parking in that same lot for playoffs, up to 20 minutes prior to each game. To purchase parking for playoff games, present the “Playoffs” stub in the back of your parking booklet to the lot attendant at each game and pay the day-of-game parking rate. Be sure to allow extra time to park as the attendant will have to receive cash payment from each ticket holder. Once the priority parking period is over (20 minutes before game time), parking will be open to the public. hoW Do I PUrChASE SEASoN PArKINg IN LotS SUrroUNDINg rogErS ArENA?
Parking options for next season will be emailed to season ticket holders in July.
RENEWAL OPTIONS
HOW TO RENEW
bENEFITSCUSTOM bENEFITS
CLIENT SERvICE TEAMFAq
WE ARE ALL CANUCKS
