STUDENT ACTIVITY LOGBOOK

SOH-DIEM Student Overseas Travel Kathmandu . Nagarkot

Nepal 28 September – 3 October 2014

Student Name :

Group No. :

Student ID :

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TABLE OF CONTENTS

1. INTRODUCTION …………………………………………………………………………………………………. 1

2. SOH PLEDGE ……………………………………………………………………………………………………… 1

3. PURPOSE …………………………………………………………………………………………………………… 2

4. PARTICIPANTS …………………………………………………………………………………………………… 2

5. ROOMING LIST ………………………………………………………………………………………………….. 4

6. ABOUT NEPAL ……………………………………………………………………………………………………. 4

7. NEPALI PHRASES ……………………………………………………………………………………………….. 10

8. TRAVEL ITINERARY…………………………………………………………………………………………….. 12

9. EMBARKATION & DISEMBARKATION PROCEDURES …………………………………………… 13

10. ACCOMMODATION …………..………………………………………………………………………………. 16

11. IMPORTANT CONTACT NUMBERS ……………………………………………………………………… 17

12. CODE OF CONDUCT & DISCIPLINE ……………………………………………………………………… 18

13. IMPORTANT INFORMATION TO TAKE NOTE ………………………………………………………. 20

14. PACKING LIST …………………………………………………………………………………………………….. 23

15. PRE-TRIP SURVEY ………………………………………………………………………………………………. 25

16. DAILY LOG …………………………………………………………………………………………………………. 26

17. ASSIGNMENT OF TRAVEL BLOG …………………………………………………………………………. 39

18. POST TRIP SURVEY …………………………………………………………………………………………….. 41

19. NEW FRIENDS’ CONTACT …………………………………………………………………………………… 43

20. NOTES ……………………………………………………………………………………………………………….. 45

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1. INTRODUCTION

Dear DIEM students,

Welcome to an exciting and educational journey to Nepal!

As you go on this adventure, keep in mind that the purpose of this study trip is to provide you with an overseas perspective in industry and educational practices in the areas of events, tourism, travel, and hospitality. This trip will also value add to your classroom learning as you prepare for careers in the industry as well as explore options for further studies upon graduation.

This study trip also gives you the opportunity to represent RP, SOH and Singapore, as ambassadors to learn different cultures, communicate across cultures and hone your skills in the area of professional etiquette.

To instil these qualities of an SOH ambassador, you are to reflect and be aware of the following SOH pledge that we embodied in our school:

2. SOH PLEDGE

I, ____________________, student of Republic Polytechnic, School of Hospitality, pledge to become the best professional in the hospitality and service industry by…..

Taking responsibility for my own studies and action

Committing to academic excellence

Treating everyone with respect, fairness and non-discrimination

Adopting a positive smiling, helpful outlook

Assuming professional grooming and etiquette

Continually exceeding others’ expectations of me

Upholding the image and reputation of the school at all times

How I do anything is how I do everything.

Other people’s perception of me is a direct reflection of my achievements and success.

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3. PURPOSE

At the end of this study trip, students will be able to:

3.1 Describe the various components of the event and hospitality industry in Nepal and their impact on the economy.

3.2 Analyze the issues affecting the growth, development and sustainability of the event and hospitality industry in Nepal.

3.3 Identify the critical success factors in organizing, managing and executing an event as well as the challenges involved.

3.4 Recognize the stakeholders and potential developments in events, hospitality and tourism in Nepal.

3.5 Compare and contrast Singapore and Nepal as a tourist destination and an events hub.

4. PARTICIPANTS

4.1 Lecturers (3)

S/No. Name Designation Contact Number

1 Ms Grace Lim Academic Staff / Team Leader 91864800

2 Mr Lennie Sim Senior Academic Staff 96704817

3 Mr Kelver Choo Senior Academic Staff 93885333

4.2 Students (57)

Team No. Team Leaders Team Members

1 AU ZHI QING, CLAUDIA

DANIEL NG YI PENG

NATALIE WOO PEI YI

SITI NUR FAZIRA BTE PUKORI

NUR FARAH AIN BTE ABDUL AZIZ

2 XIE MING’EN, VANESSA

GORDON KWOK YONG

CASSANDRA CHAU YIEN YAN

RUZANNA BTE ALI

AQILAH ADAWIAH BTE HARON A

3 VANITHA D/O PANNER SELVAN MUHAMMAD DZULFIQHAR B SHADIKIN

WANG CHUNYE FELICIA

NG CHING PHING JAMIE

AI SHUANG

4 NUR HAMMADAH BTE SULAIMAN CELESTE LOUISE SMITH

TOH XIN LI

CHONG LIN WEI

CHAN YU HUI

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Team No. Team Leaders Team Members

5 SAKINAH BINTE MOHAMED TAHIR ISKANDAR B MAHMOD

SUN YIK EN

AUDRIS ADABELLA QUEK RUI SHI

HEAH XI WEI

6 NUR RAUSHIQAH ZAHIDAH BINTE ZAINULUDIN

PHOON LI JIA, FAYE

YEONG SHI MIN

LEE LI YING

CHEN XIU WEI

7 CHEW JING HUI

MUHAMMAD HAFIZ B MUHAMMAD H

SHEEREEN NAAZIRA BTE MOHD I

NATALIE ANN TAN SHIQI

8 BHUVANESHWARY D/O VIJAYAKU MAR

MUHAMMAD SHAFIQ BIN MUHAMAT JUSLI

WEE XIN YUAN

YEO HUI XIAN

QAZZIRA BTE KAMALUDDIN

9 NURIAH BTE MOHAMED ARIS

NG SHI YAN, JERLYN

NG YU TING, AGNES

LEE PEI PEI, KELLY

CLARE YAK CHIN HWEE

10 TOH LE ERN

CHAN MING YANG

LIM YING LUO

NURUL A’IN BTE MOHAMED K

NURUL AFIQAH BTE HAIRUDDIN

11 SHAHIDATUL ARFAH BTE MUSTAFFA

AHMAD FARID B BAHARUDDIN

TAN RUI QI SOPHIE

ADRIANA FAIZ LEE MIN

ANG ZI HUI

12 CHENG JIA MIN, JAMMIE

YAM YONG JIE

SARAH LIM SHI MIN

AMIRAH UZMA BTE GHAZALI

CHRISTINE PREETHI JEREMIAH

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5. ROOMING LIST

5.1 Lecturers (3)

S/No. Room No.

Room Type

Staff Name (Coach No. Team No.)

1 SINGLE GRACE LIM (C1)

2 TWIN LENNIE SIM (C2) KELVER CHOO (C1)

5.2 Students (57)

S/No. Room No.

Room Type

Student Name (Coach No. Team No.)

1 TWIN GORDON KWOK YONG (C1T2) CHAN MING YANG (C2T10)

2 TWIN CASSANDRA CHAU YIEN YAN (C1T2) ANG ZI HUI (C2T11)

3 TWIN CHONG LIN WEI (C1T4) AUDRIS ADABELLA QUEK RUI SHI (C1T5)

4 TWIN NATALIE WOO PEI YI (C1T1) NATALIE ANN TAN SHI QI (C2T7)

5 TWIN VANITHA D/O PANNEER SELVAN (C1T3) BHUVANESHWARY D/O VIJAYAKUMAR (C2T8)

6 TRIPLE MUHAMMAD DZULFIQHAR B SHADIKIN (C1T3) MUHAMMAD HAFIZ B MUHAMMAD H (C2T7) MUHAMMAD SHAFIQ BIN MUHAMAT JUSLI (C2T8)

7 TWIN NUR HAMMADAH BTE SULAIMAN (C1T4) TOH LE ERN (C2T10)

8 TWIN CHEW JING HUI (C2T7) CELESTE LOUISE SMITH (C1T4)

9 TWIN CHEN XIU WEI (C1T6) CHENG JIA MIN, JAMMIE (C2T12)

10 TWIN NG SHI YAN, JERLYNN (C2T9) WEE XIN YUAN (C2T8)

11 TWIN ADRIANA FAIZ LEE MIN (C2T11) AMIRAH UZMA BTE GHAZALI (C2T12)

12 TWIN TAN RUI QI SOPHIE (C2T11) NURUL A'IN BTE MOHAMAD K (C2T10)

13 TWIN SHAHIDATUL ARFAH BTE MUSTAFFA (C2T11) NURIAH BTE MOHAMED ARIS (C2T9)

14 TWIN SUN YIK EN (C1T5) NG YU TING, AGNES (C2T9)

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S/No. Room No.

Room Type

Student Name (Coach No. Team No.)

15 TWIN BAY AI SHUANG (C1T3) GRACE YEO HUI XUAN (C2T8)

16 TWIN NUR RAUSHIQAH ZAHIDAH BINTE ZAINULDIN (C1T6) NUR FARAH AIN BTE ABDUL AZIZ (C1T1)

17 TWIN CHAN YU HUI (C1T4) WANG CHUNYE FELICIA (C1T3)

18 TWIN XIE MING' EN, VANESSA (C1T2) AU ZHI QING CLAUDIA (C1T1)

19 TWIN AQILAH ADAWIAH BTE HARON A (C1T2) RUZANNA BTE ALI (C1T2)

20 TWIN NG CHING PHING, JAMIE (C1T3) HEAH XI WEI (C1T5)

21 TWIN QAZZIRA BTE KAMALUDDIN (C2T8) SITI NUR FAZIRA BTE PUKORI (C1T1)

22 TWIN CLARE YAK CHIN HWEE (C2T9) PHOON LI JIA, FAYE (C1T6)

23 TWIN TOH XIN LI (C1T4) NURUL AFIQAH BTE HAIRUDDIN (C2T10)

24 TWIN AHMAD FARID B BAHARUDDIN (C2T11) YAM YONG JIE (C2T12)

25 TWIN LEE PEI PEI, KELLY (C2T9) LIM YING LUO (C2T10)

25 TWIN LEE LI YING (C1T6) CHRISTINE PREETHI JEREMIAH (C2T12)

27 TWIN ISKANDAR B MAHMOD (C1T5) DANIEL NG YI PENG (C1T1)

28 TWIN SAKINAH BTE MOHAMED TAHIR (C1T5) SHEEREEN NAAZIRA BTE MOHD I (C2T7)

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6. ABOUT NEPAL

Time Difference

Nepal is 2.15 hrs behind Singapore.

Country Calling Code: +977-1-[Kathmandu Telephone Number] Location:

Nepal is located in South Asia between (north of Nepal) China and (southeast and west of Nepal) India. Nepal falls in the temperate zone, north of the Tropic of Cancer. The country can be divided into three main geographical regions: Himalayan region, mid hill region and Terai region. The highest point in the country is Mt. Everest (8,848 m) while the lowest point is in the Terai plains of Kechana Kalan in Jhapa (60 m).

Full Country Name: Federal Democratic Republic of Nepal

Capital City: Kathmandu

Official language: Nepali

Head of Government:

President Ram Baran Yadav Prime Minister Shushil Koirala

People: Hindu (80%), Buddhists (16%), Muslims (4%), Folk (4%), Christians (1%), Others (1%)

Currency:

Nepalese rupee, NPR. USD is widely accepted in Nepal. 1 NPR : 0.01 USD

The Nepali rupee (Rs) is divided into 100 paisa (p). There are coins for denominations of one, two, five and 10 rupees, and bank notes in denominations of one, two, five, 10, 20, 25, 50, 100, 500 and 1000 rupees.

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National Flag The Nepali flag is the only nation with non-quadrilateral flag. The two triangles symbolize the Himalaya Mountains and represent the two major religions, Hinduism and Buddhism

Population: 26,494,504

Area: 147,181 sq km

GDP: USD 19.921 billion (2012 estimate)

Per Capita GDP: USD 743 (2012 estimate)

Temperature:

January Avg low: -17° Avg hi: 3°

February Avg low: -15° Avg hi: 4°

March Avg low: -10° Avg hi: 8°

April Avg low: -6° Avg hi: 12°

May Avg low: -1° Avg hi: 16°

June Avg low: 5° Avg hi: 20°

July Avg low: 7° Avg hi: 19°

August Avg low: 7° Avg hi: 18°

September Avg low: 4° Avg hi: 17°

Autumn (between September – November): This

is the best tourist season in Nepal with the

summer gone by and the winter to set in. The

weather is highly pleasant so are the mountain

views. This is the peak season for trekking as

mountain views are guaranteed so better book

your flight in advance. This is also the season of

festivities as Nepal celebrates the biggest Hindu

festivals Dashain followed by Tihar.

October Avg low: -4° Avg hi: 13°

November Avg low: -12° Avg hi: 8°

December Avg low: -16° Avg hi: 5°

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Brief History

Records mention the Gopalas and Mahishapalas believed to have been the earliest rulers with their capital at Matatirtha, the south-west corner of the Kathmandu Valley. From the 7th or 8th Century B.C. the Kirantis are said to have ruled the valley. Their famous King Yalumber is even mentioned in the epic, ‘Mahabharat’. Around 300 A.D. the Lichhavis arrived from northern India and overthrew the Kirantis. One of the legacies of the Lichhavis is the Changu Narayan Temple near Bhaktapur, a UNESCO World Heritage Site (Culture), which dates back to the 5th Century. In the early 7th Century, Amshuvarma, the first Thakuri king took over the throne from his father-in-law who was a Lichhavi. He married off his daughter Bhrikuti to the famous Tibetan King Tsong Tsen Gampo thus establishing good relations with Tibet. The Lichhavis brought art and architecture to the valley but the golden age of creativity arrived in 1200 A.D with the Mallas.

During their 550 year rule, the Mallas built numerous temples and splendid palaces with picturesque squares. It was also during their rule that society and the cities became well organized; religious festivals were introduced and literature, music and art were encouraged. After the death of Yaksha Malla, the valley was divided into three kingdoms: Kathmandu (Kantipur), Bhaktapur (Bhadgaon) and Patan (Lalitpur). Around this time, the Nepal as we know it today was divided into about 46 independent principalities. One among these was the kingdom of Gorkha with a Shah ruler. Much of Kathmandu Valley’s history around this time was recorded by Capuchin friars who lived in the valley on their way in and out of Tibet.

An ambitious Gorkha King named Prithvi Narayan Shah embarked on a conquering mission that led to the defeat of all the kingdoms in the valley (including Kirtipur which was an independent state) by 1769. Instead of annexing the newly acquired states to his kingdom of Gorkha, Prithvi Narayan decided to move his capital to Kathmandu establishing the Shah dynasty which ruled unified Nepal from 1769 to 2008.

The history of the Gorkha state goes back to 1559 when Dravya Shah established a kingdom in an area chiefly inhabited by Magars. During the 17th and early 18thcenturies, Gorkha continued a slow expansion, conquering various states while forging alliances with others. Prithvi Narayan dedicated himself at an early age to the conquest of the Kathmandu Valley. Recognizing the threat of the British Raj in India, he dismissed European missionaries from the country and for more than a century, Nepal remained in isolation.

During the mid-19th Century Jung Bahadur Rana became Nepal’s first prime minister to wield absolute power relegating the Shah king to mere figureheads. He started a hereditary reign of the Rana Prime Ministers that lasted for 104 years. The Ranas were overthrown in a democracy movement of the early 1950s with support from the-then monarch of Nepal, King Tribhuvan. Soon after the overthrow of the Ranas, King Tribhuvan was reinstated as the Head of the State. In early 1959, Tribhuvan’s son King Mahendra issued a new constitution, and the first democratic elections for a national assembly were held. The Nepali Congress Party was victorious and their leader, Bishweshwar Prasad Koirala formed a government and served as prime minister. But by 1960, King Mahendra had changed his mind and dissolved Parliament, dismissing the first democratic government.

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After many years of struggle when the political parties were banned, they finally mustered enough courage to start a People’s Movement in 1990. Paving way for democracy, the then-King Birendra accepted constitutional reforms and established a multiparty parliament with King as the Head of State and an executive Prime Minister. In May 1991, Nepal held its first parliamentary elections. In February 1996, the Maoist parties declared People’s War against monarchy and the elected government.

Then on 1st June 2001, a horrific tragedy wiped out the entire royal family including King Birendra and Queen Aishwarya with many of their closest relatives. With only King Birendra’s brother, Gyanendra and his family surviving, he was crowned the king. King Gyanendra abided by the elected government for some time and then dismissed the elected Parliament to wield absolute power.In April 2006, another People’s Movement was launched jointly by the democratic parties focusing most energy in Kathmandu which led to a 19-day curfew. Eventually, King Gyanendra relinquished his power and reinstated the Parliament.On November 21, 2006, Prime Minister Girija Prasad Koirala and Maoist chairman Prachanda signed the Comprehensive Peace Agreement (CPA) 2006, committing to democracy and peace for the progress of the country and people. A Constituent Assembly election was held on April 10, 2008. On May 28,2008, the newly elected Constituent Assembly declared Nepal a Federal Democratic Republic, abolishing the 240 year-old monarchy. Nepal today has a President as Head of State and a Prime Minister heading the Government.

Kathmandu

Kathmandu, the largest city of Nepal, is the political as well as cultural capital of the country. Kathmandu is a city where ancient traditions rub shoulders with the latest technological advances. However, it is the grandeur of the past that enchants the visitor whose gaze may linger on an exquisitely carved wooden window frame, an 18th century bronze sculpture or the spiritually uplifting stupas. Like any big city, Kathmandu has seen rapid expansion in the last decade, but despite the hustle and bustle so typical of metropolitan cities, its people remain as refreshingly friendly as ever. Retaining its ancient traditions, Kathmandu is blessed by a Living Goddess and is enriched by endless ceremonial processions and events that take to the streets every now and then with throngs of devotees seeking blessings. These religious festivals are steeped in legend and are quite a spectacle with chariot processions and masked dancers often possessed by the spirits of deities.

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7. NEPALI PHRASES

English Nepali Phrases

Greeting

Hi! Namaste

Good morning! Suva Pravath

Good afternoon! Suva din

Good evening! Suva sandhya

Welcome! (to greet someone) Swagat Cha

Hello my friend! Namaste maro sathi

How are you? (friendly) Tapailai Kasto Cha?

How are you? (polite) Hajur Kasto Hunu Huncha?

I'm fine, thank you! Malai Sanchai cha, dhanyabad

And you? (friendly) Ani Tapailai?

And you? (polite) Ani Hajurlai?

Good Ramro

Thank you (very much)! Dharai Dhanyabad

You're welcome! (for "thank you") Tapai Lai Swagat Cha

My pleasure Huss

Farewell Expressions

Have a nice day! Tapaik Ko Din Suva Rahosh

Good night! Suva Ratri

Good bye! Bidha Pau

Have a good trip! Suva Yatra!

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How to Introduce Yourself

What's your name? Tapai ko Nam K ho?

My name is (John) Maro Nam John ho

Nice to meet you! Tapai lai vetera khusi lagyo

Where are you from? Tapai Kaha Bata hunu huncha?

I'm from (Singapore) Ma Singapore Bata ho

I'm (Singaporean) Ma Singaporeani hu

Where do you live? Tapai kaha basnu huncha?

I live in (Singapore) Ma Singapore ma baschu

Nepal is a beautiful country Nepal ati sundar desh ho

I'm a (teacher/ student) Ma sikchyak/bidyarthi hu

Do you speak (English/ Nepali)? K tapai Nepali bolnu Huncha?

Just a little Thorai matra

How old are you? Tapai ko umar kati ho?

I'm (twenty one, thirty two) years old Ma ekaish, baish barsha ko hu.

It was nice talking to you! Tapaisanga guff garera khusi lagyo

It was nice meeting you! Tapai sanga vetera khusi lagyo

Mr.../ Mrs. .../ Miss... Shriman../Shrimati…./su Shri

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8. TRAVEL ITINERARY

DATE ACTIVITIES

Day 1

28 Sept 14 (Sun)

RP ATTIRE

SINGAPORE/KATHMANDU ● 0630 – Assemble in Changi International Airport ● 0910 – Depart Singapore to Nepal (MI 412) Tribhuvan International Airport ● 1205 – Arrival and Immigration Procedures ● 1400 – Check-in to hotel to change and freshen up ● 1500 – Briefing at Nepal Academy of Tourism and Hotel Management ● 1700 – Welcome at Ritz Hospitality Management School ● 1900 – Dinner ● 2100 – Debrief at hotel and overnight rest

Day 2 29 Sept 14

(Mon)

SOH ATTIRE

Kathmandu ● 0730 – Breakfast ● 0900 – Visit Birendra International Convention Center (BICC) ● 1200 – Visit Direction Exhibition & Convention Center (DECC) ● 1400 – Lunch at local restaurant ● 1600 – Visit Nepal Tourism Board ● 1830 – Dinner at local restaurant ● 2000 – Hotel / Debrief

Day 3 30 Sept 14

(Tues)

RP ATTIRE

Kathmandu/Nagarkot ● 0730 – Breakfast ● 0900 – Talk by Great Himalayan Trail ● 1100 – Visit SOS Children’s Village ● 1300 – Lunch at SOS Children’s Village ● 1630 – Transfer to Nagarkot for dinner ● 1800 – Check into Hotel Chautari ● 1900 – Dinner and debrief

Day 4

1 Oct 14 (Wed)

RP Attire

Nagarkot/Kathmandu ● 0530 – Watch sunrise in Nagarkot ● 0700 – Breakfast and 2-hours walk to Telkot Village ● 0830 – Hike through Telkot Village ● 1230 – Outdoor picnic lunch ● 1400 – Transfer back to Kathmandu ● 1530 – Free time at Thamel ● 1900 – Dinner at hotel / Debrief

Day 5 2 Oct 14 (Thurs)

RP Attire

Kathmandu ● 0800 – Breakfast meeting with local Nepal travel agency ● 0930 – Thamel and Dubar Square to witness Dashain Festival ● 1200 – Visit Boudhanath Stupa ● 1330 – Lunch at a local restaurant ● 1500 – Visit Swayambhunath Temple ● 1700 – Seminar at Radisson Hotel about MICE programmes ● 1900 – Farewell dinner at Radisson Hotel

Day 6 3 Oct 14

(Fri)

RP Attire

Kathmandu / Singapore ● 0730 – Breakfast / Check out ● 0930 – Airport ● 1305 – Flight back to Singapore ● 2015 – Home sweet home!

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9. EMBARKATION & DISEMBARKATION PROCEDURES

9.1 Flight Details

Sunday 28 September SINGAPORE to Kathmandu, Nepal MI 412 (0910 / 1205)

Friday 3 October Kathmandu, Nepal to Singapore MI 411 (1305 / 2015)

9.2 Reporting Details (Departure from Singapore)

Date: Sunday, 28 September 2014

Reporting Time: 6:10 AM SHARP

Venue: Terminal 2, Changi Airport (Row 4 group check-in counter)

9.3 Embarkation

▪ Upon arrival at Changi Airport, report to your lecturer-in-charge. ▪ Once everyone is accounted for, we will start the check-in process. ▪ Only one check-in luggage (not exceeding 30 kg) and one hand luggage (not exceeding 7

kg) are allowed. You are to carry and be responsible for your own luggage. ▪ The check-in luggage must be securely locked. Do not lose the key. ▪ Both the check-in and hand luggage must have identification tags on them. ▪ Boarding pass will be given to you at the counter once you have checked in your luggage.

Hold on to your hand luggage. ▪ Proceed through customs and immigration with your lecturer-in-charge. ▪ On the aircraft, students are to sit at their assigned seats according to their boarding pass. ▪ Restrictions on Carriage of Liquids, Aerosols and Gels in Hand luggage for flights departing

Singapore and Nepal. Liquids, Aerosols and Gels must be in containers with a maximum capacity of not more than 100ml each. Liquids, Aerosols and Gels in containers larger than 100ml will not be accepted, even if the container is partially-filled.

▪ Liquids, Aerosols and Gels includes:-

- Drinks, including water and juices - Soups and sauces - Perfumes and deodorants (liquid or liquid-solid mixture) - Creams, balms, lotions and oils - Cosmetics such as mascara and lip gloss - Pastes, including toothpaste - Pressurised foams and sprays, including shaving foam, hairspray and spray

deodorants - Gels, including hair and shower gels - Contact lens solution - Any other items of similar consistency

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LAGs in container with a

maximum capacity of not more than 100ml

Less than 100ml of LAGs in containers larger than 100ml

LAGs containers that fit

comfortably in 1-litre transparent re-sealable

plastic bag

LAGs containers in 1-litre transparent re-sealable

plastic bag that cannot be completely closed

Tamper-evident bag

Torn tamper-evident bag

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The seating arrangement on the plane is usually by alphabetical order of the names, if you want to change seats and sit together with your friends, please obtain the permission of your lecturer first, and only do so when the plane is in flight and when the seat belt lights are switched off.

9.4 Disembarkation

▪ On landing, students must check that the arrival form is duly completed and signed. ▪ Move into groups for orderly immigration clearance. ▪ Visa is processed at the immigration counter upon arrival. ▪ Please have your passport size photo ready for your visa application. ▪ After clearing immigration, students are to proceed to the baggage-claim area. Wait in

assigned groups for baggage claim. Account for all pieces of luggage before moving out of the airport.

▪ Please take and carry only your own bags from the baggage claim area.

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10. ACCOMODATION

10.1 Kathmandu (28 – 29 Sep and 1 - 2 Oct)

Hotel Harati Address: 569 Gangalal Marg Chhetrapati, Thamel, Kathmandu, Nepal Tel : 977-1-4257907, 4257758 Website: http://www.hotelharati.com.np/

Note: If you like to contact student or lecturer at his/her room, you may do so after when they are back in their rooms.

10.2 Nagarkot (30 Sep)

Hotel Chautari Address: Nagarkot, 00977, Nepal Tel : +977 1-4424589 Website: http://paradiseinn.com.np/article-hotelchautari

Note: Main luggage will be kept in Hotel Harati in Kathmandu. Students are advised to bring a small

travel bag for one-day trip to Nagarkot.

If you like to contact student or lecturer at his/her room, you may do so when they return to their rooms.

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11. IMPORTANT CONTACT NUMBERS

11.1 Local Hospital

Bir Hospital Address: Aspatal Marg, Kathmandu 44600, Nepal Tel: +977-1-4230710 / +977 1-4478784

11.2 Embassy

Singapore Embassy in Nepal c/o Singapore High Commission in Address: E-6 Chandragupta Marg, Chanakyapuri, New Delhi 110021 Tel: +91-11-46000800 Email: singhc_del@sgmfa.gov.sg

11.3 Student Insurance Hotline

AIG Insurance Policy Number: 5010003453 (+65) 6835 7667

11.4 Management Team (Kathmandu)

Name Designation Contact details

Ms Grace Lim Academic Staff SOH / Team Leader

+65 9186 4800

Mr Lennie Sim Senior Academic Staff, SOH +65 9670 4817

Mr Kelver Choo Senior Academic Staff, SOH +65 9388 5333

Mr Amir KC STA Travel Partner +977 9851-037-086

11.5 RP Crisis Team (in Singapore)

Designation Name Contact Information (Two numbers)

Crisis Manager Ms Ong Yuin Ling, Covering Assistant Director (Academic) cum Programme Chair

DID: 66971096, HP: 93634362

Covering Crisis Manager Mr Philip Ang, Lecturer DID: 66971197, HP: 97456689

ADSG Ms Sharonne Tan 6697 1464, 9712 1438

Manager, OSG Ms Emily Tan 6697 1082, 9771 6582

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12. CODE OF CONDUCT & DISCIPLINE

12.1 General ▪ Exercise self-discipline

▪ Uphold the good name of Singapore and that of the School ▪ Obey all instructions from the lecturers and accompanying staff

▪ Be punctual for all activities and meal times

▪ Respect the customs and culture of the host country

12.2 The Following Rules MUST Be Followed Strictly

Follow all instructions carefully. - When in doubt, always check with the lecturers first. - Do not act on your own initiative. - In case of emergency, e.g. unwell, inform your lecturer immediately.

Stay in your assigned group throughout the whole trip. - Do not leave the group without permission from the lecturer. - Do not pursue your own program. - If you need to use the public toilets, ask for permission from the lecturer before you

leave the group and always go in twos or threes. - If you are lost and cannot find the rest of the group, please do not panic or take a taxi

back to the hotel. The correct thing to do is to stay where you are and the lecturer and tour guide will come back to look for you.

- Unless you have obtained permission from your lecturers, you are NOT allowed to leave the hotel at night to go out.

Team work and cooperation is emphasized. - Please be punctual and participate enthusiastically in all activities. - Take care of your room-mate.

You are responsible for all your belongings, especially for valuables such as camera, wallet etc. - Do not carry or keep any items for strangers. - Do not bring any expensive items, such as computer games, jewellery etc. - Do not show your money in public unnecessarily. - Do not put your money in any check-in luggage. - Take good care of your own passport when clearing the customs with your lecturer.

The loss of your passport will cause a lot of inconvenience for everyone. - Attend to your own luggage, especially during embarkation and disembarkation. - Check that nothing is left behind before proceeding to the next destination.

Observe safety in hotel rooms. - Do not remove or damage any items in hotel room. The hotel may charge you for any

damaged or lost items.

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- You are forbidden to admit any strangers (including hotel staff) into your room at any time of the day.

- Lock the doors and windows of your room securely before you leave and before you sleep at night.

- All activities will end by 9:30pm. All students are to go to bed by 10:00pm. - Students are not allowed to call for room service without the lecturer's approval. - Students are not allowed to go to each other’s room without the lecturer's consent.

Boys are strictly NOT allowed to enter the girls’ rooms. Likewise, girls are NOT allowed to go to the boys’ rooms.

- Spot checks will be conducted by lecturers. - Students who misbehave will be severely dealt with by the lecturers.

When you travel abroad, remember you are an ambassador of your country, so put on your best behaviour. - Show respect for the customs and culture of the country. - Be appreciative. Do not comment unfavourably or make constant comparison with

conditions in Singapore. - When sightseeing, make sure you listen attentively to the guide’s explanation and

instruction. - Be appropriately dressed when you leave the hotel room. - Do not run or create excessive noise at the hotel lobby or along corridors.

Other safety precautions

- Do not drink tap water unless it has been boiled.

- Money and Valuables: The Government of Nepal has banned the import, export and use of 500 and 1,000 Indian rupee notes in Nepal. You should ensure you are not carrying these notes on arrival in Nepal as they will be confiscated and you may be fined.

- Do not buy anything from roadside stores or when getting up and down the coach.

The trip will be a safe and enjoyable one if everyone observes the rules!

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13. IMPORTANT INFORMATION TO TAKE NOTE

13.1 Flight Seatings

The seating arrangement on the plane is usually by alphabetical order of the names, if you want to change seats and sit together with your friends, please obtain the permission of your lecturer first, and only do so when the plane is in flight and when the seatbelt lights are switched off.

13.2 Passport Validity and Visa

The validity of the passports must be at least 6 months prior to the date of departure. E.g. if the departure date is 28/9/2014, the minimum validity of the passports must be at least until 28/3/2015.

All foreigners, except Indians, must have a visa.

Visa will be applied upon arrival in Kathmandu.

You will need to bring along 1 no. of passport-sized photo for visa application.

Please ensure you have filled in your visa application form while on the flight.

Fee for visa application is already included in your study trip. No additional fee required.

13.3 Hotel

Take good care of your room key-card. The hotel may impose a fine for the loss of key-card.

There will be single use toiletries such as toothpaste, toothbrushes, hair shampoo, bathing foam, soap, comb and slippers provided in the rooms.

The hotel will usually provide certain chargeable items in the rooms, especially the snacks and drinks in the room fridge. The items can be quite expensive, and will be considered purchased as long as the packaging or bottle caps have been opened.

Please take good care of the furniture/items in your room, such as pillows, glasses, hangers, and towels etc. Do not bring items from your room and leave them in other rooms because the hotel may impose a fine if items go missing or if the room is excessively dirty.

Usually the hotel will provide laundry bags in the rooms intended for the hotel’s laundry service. The cloth laundry bags are intended for this purpose and a charge will be imposed if these bags are removed from the room. The plastic laundry bags, on the other hand, are free and can be used.

13.4 Power Supply

The voltage of Nepal (230volts) power sockets is identical to that of Singapore’s (220-240 volts). However, the pins are different so you should bring along an international adapter or you can loan from the hotel free of charge. This is because Nepal has 2 different types of power socket.

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13.5 Safety

Your passport will be collected by your lecturers for safekeeping. However, you will have to be careful with your own passport and boarding pass at the airports.

Take care of your wallet and bags. Be very careful when you are shopping. It is recommended that you do not keep all your cash in your wallet.

Do not give money to the beggars on the streets. This is due to safety concerns as you may be swarmed by big groups of beggars pleading for more of your money.

13.6 Food Hygiene, Immunization and Medication

Observe personal hygiene. Wash your hands after use of toilet. Do bring along a small bottle of hand sanitizer

Cover your mouth and keep a distance where possible, when sneezing. Use common cutlery whenever available. If your have special dietary requirements, such as allergies or if you are a vegetarian,

please inform your lecturers prior to departure so we can make necessary arrangements.

Please bring along any specific medication that you may require during the trip. If you have asthma or any other illnesses/allergies, please inform your lecturer and

roommate, and carry with you the necessary medication. For drug safety reasons, STA travel will not provide our customers with any kind of

medication.

If you require hospitalization, In Kathmandu, treatment at international clinics is expensive and up-front cash payment for services is generally required. In the event of a serious illness or accident, medical evacuation to a destination with appropriate facilities would be necessary.

13.7 Respect Local Customs and Traditions

At certain places, especially some temples/places of worship, photography is prohibited.

In Nepal, some toilets do not come with doors, especially in schools. Please take note and do not feel awkward or shocked when using the toilets. Most public toilets are squat toilets.

13.8 Shopping

Certain shops allow bargaining. Nevertheless, please avoid bargaining if you do not intend to purchase the goods in the first place to prevent unnecessary trouble.

Please do not bring prohibited items such as chewing gum, pirated DVD, CD, and toy/replica weapons.

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13.9 Phonecalls

Option 1: Please ensure that you have enabled auto-roam with your mobile phone operator if you intend to bring your handphone. 1. Dial “0065 – (Number to call)” 2. SMS “+65 – (Number to send message to)”

Option 2: The telephones in the hotel rooms are capable of international calls but the hotel will charge both an administrative fee and the call fee.

Family in Singapore can contact you by:

1. Dial “001 (Singtel) or 002 (M1) or 008 (Starhub) – 977 (Nepal’s country code) – (Hotel telephone /mobile number)”

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14. PACKING LIST

14.1 Documents √

1. Passport

2. 1 passport-sized photo

3. Completed visa application form

4. Photocopy of passport

14.2 Clothing √

5. 1 Light Jacket/ Windbreaker

6. 1 Set of corporate attire (No Skirts/ Dresses) for 29 Sep 2014

7. 2- 3 pairs of Jeans/ Pants

8. 2 Sets of T-shirts

9. 1 pair of corporate shoes (to be worn with corporate attire) for 29 Sep 2014

10. 1 pair of Track Shoes and/or comfortable walking shoes

11. 1 pair of Slippers for bathing/walking in the hotel room only

12. 4-6 pairs of Socks (sufficient)

13. Undergarments (Sufficient)

14. 1 Small Travel Bag (for one-day clothing to Nagarkot)

14.3 Other Accessories √

15. Writing Materials (Blue/black ballpoint pens & a notebook)

16. 1 Hand Sanitizer

17. 1 Small Water Bottle

18. 1 Small Torch with new batteries & spare batteries (can be bought there too)

19. Cap and Umbrella or Poncho or Raincoat

20. Personal medication (travel medication for diarrhoea, fever, flu, cough, headache…)

21. Personal ODT (Thermometer)

22. Plastic Bags for Dirty Laundry/Socks

23. Mosquito Repellent/Sun block

24. 1 padlock to lock your luggage

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14.3 Other Accessories (cont’d) √

25. 1 International Adapter

26. 1 Triple plug/Extension plug so you can charge all your items

27. Laptops (at least 1 laptop per team)

28. 1 - 2 Set(s) of Pyjamas or Sleeping Clothes (optional)

29. Toiletries (Toothbrush/ Toothpaste/ Comb/ Shampoo/ Body Lotion/ Lip Balm/ Pad)

30. Mobile phone with charger (optional)

31. Camera with charger (optional)

14.4 Money (S$1 is approximately equivalent to 75.88 Nepalese Rupees)

It will not be possible to exchange for Nepalese rupees in Singapore. It is best to bring US dollars for this study trip.

Like Singapore, money changers are easily found in Kathmandu. You can use your US dollars to exchange for Nepalese Rupees in Kathmandu.

As all essentials will be provided, it is not necessary to bring excessive. You might want to change some Nepalese Rupee to purchase souvenirs (not more than USD300)

Please note that the school and the organiser will not be responsible for any loss of cash and personal belongings.

14.5 Valuables

Please do not bring any valuables, such as computer games, jewellery etc. However, a camera is acceptable.

14.6 Medicine If you have your personal medication, please pack them in a zip-loc bag, with your

name and full instructions.

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15 PRE-TRIP SURVEY

15.1 Personal Expectations

15.2 Pre-Trip Survey Questions

(Please circle the appropriate answer to each question)

i. Pre-arrangements and communication for the study trip was well managed.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

ii. As a DIEM student, the visits planned were a good choice.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

iii. Flight arrangements were suitable for me.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

iv. Is this your first overseas study trip since coming to RP?

Yes

No

v. Did you do any research on Nepal prior to this study trip?

Yes No

Some

vi. Other comments

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16 DAILY BLOG

Day 1: 28 September 2014, Sunday (RP Attire)

Highlights: SINGAPORE/KATHMANDU ● 0630 – Assemble in Changi International Airport ● 0910 – Depart Singapore to Nepal (MI 412) Tribhuvan International Airport ● 1205 – Arrival and Immigration Procedures ● 1400 – Check-in to hotel to change and freshen up ● 1500 – Briefing at Nepal Academy of Tourism and Hotel Management ● 1700 – Welcome at Ritz Hospitality Management School ● 1900 – Dinner ● 2100 – Debrief at hotel and overnight rest

1. What is the airline code for SilkAir?

2. What are the city codes for Singapore and Kathmandu respectively?

3. Based on your experience on board the Silkair flight to Kathmandu, Nepal, assess different aspects of the service delivery you experienced as a passenger in the areas of:

a. Check-in and boarding

b. In-flight services

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c. As an outbound tourist travelling to Kathmandu, what is your first impression of the airport?

4. What are some differences between the courses organised by Nepal Academy of Tourism & Hotel Management and the Ritz Hospitality Management School?

REFLECTION JOURNAL (28 September 2014, Sunday)

What are your pre-trip images and expectations of this study trip to Kathmandu, Nepal?

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Day 2: 29 September 2014, Monday (SOH Attire)

Highlights: Kathmandu ● 0730 – Breakfast ● 0900 – Visit Birendra International Convention Center (BICC) ● 1200 – Visit Direction Exhibition & Convention Center (DECC) ● 1400 – Lunch at local restaurant ● 1600 – Visit Nepal Tourism Board ● 1830 – Dinner at local restaurant ● 2000 – Hotel / Debrief

1. Describe the differences and similarities between Direction Exhibition & Convention Center (DECC) and Birendra International Convention Center (BICC).

2. For a conference with 500 pax, which venue (i.e. DECC and BICC) will you choose? Why?

3. Describe one type of event that can be held at the Pawan Hall (DECC) and list down ONE

(1) possible risk and how would you mitigate it?

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4. What are some challenges faced by Nepal Tourism Board in attracting tourists to Nepal?

5. What can the government do to help increase tourism revenue?

REFLECTION JOURNAL (29 September 2014, Monday)

After visiting the various locations today, how is the hospitality industry in Nepal different from that in Singapore?

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Day 3: 30 September 2014, Tuesday (RP Attire)

Highlights: Kathmandu/Nagarkot ● 0730 – Breakfast ● 0900 – Talk by Great Himalayan Trail ● 1100 – Visit SOS Children’s Village ● 1300 – Lunch at SOS Children’s Village ● 1630 – Transfer to Nagarkot for dinner ● 1800 – Check into Hotel Chautari ● 1900 – Dinner and debrief

1. Highlight THREE amazing facts about the Great Himalayan Trail.

2. How does the Great Himalayan Trail contribute to the growth of Nepal’s economy?

3. What should the government do so that the Great Himalayan Trail will be visited by more tourists?

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REFLECTION JOURNAL (30 September 2014, Tuesday)

How did the visit to SOS Children’s Village today impact you?

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Day 4: 1 October 2014, Wednesday (RP Attire)

Highlights: Nagarkot/Kathmandu ● 0530 – Watch sunrise in Nagarkot ● 0700 – Breakfast and 2-hours walk to Telkot Village ● 0830 – Hike through Telkot Village ● 1230 – Outdoor picnic lunch ● 1400 – Transfer back to Kathmandu ● 1530 – Free time at Thamel ● 1900 – Dinner at hotel / Debrief

1. Describe your experiences during your hike through Telkot Village.

2. What have you notice about the cuisine in Nepal? What are the common ingredients in their meals?

3. What are some areas you need to take into consideration when organizing an outdoor

picnic lunch in Nepal?

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4. List some general items sold in Thamel.

REFLECTION JOURNAL (1 October 2014, Wednesday)

What was the highlight of today’s itinerary?

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Day 5: 2 October 2014, Thursday (RP Attire)

Highlights: Kathmandu ● 0800 – Breakfast meeting with local Nepal travel agency ● 0930 – Thamel and Dubar Square to witness Dashain Festival ● 1200 – Visit Boudhanath Stupa ● 1330 – Lunch at a local restaurant ● 1500 – Visit Swayambhunath Temple ● 1700 – Seminar at Radisson Hotel about MICE programmes ● 1900 – Farewell dinner at Radisson Hotel

1. Did you know that the Kathmandu Dubar Square is one of the Dubar Squares under UNESCO World Heritage Sites? What are the names of the 2 other Dubar Squares?

2. Explain what is the Dashain Festival and why is it the most anticipated festival in Nepal.

3. List down what you saw (e.g activities, clothing, etc) at the Dashain Festival.

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4. Based on your shopping experience so far in Thamel Market, compare the service, impression and the products offered by Nepal and Singapore.

5. What did you learn from your visit to Boudhanath Stupa?

6. Describe Shyambhunath Monastery.

7. What types of events are often held in Radisson Hotel?

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REFLECTION JOURNAL (2 October 2014, Thursday)

Based on the attractions you visited today, propose an event(s) that can be organised in these attractions.

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Day 5: 3 October 2014, Friday (RP Attire)

Highlights: Kathmandu / Singapore ● 0730 – Breakfast / Check out ● 0930 – Airport ● 1305 – Flight back to Singapore ● 2015 – Home sweet home!

1. Complete this simple checklist to describe your shopping experience at the local bazaars

in Kathmandu, Nepal.

Initial Impression of the market

What was your impression of the store – standard

of service, store appearance, staff grooming /

presentation, and cleanliness of store?

Score: / 10

Observation:

Way of welcome

Were you greeted and was the greeting friendly

and warm?

Score: / 10

Observation:

Delivery of information & knowledge of products

Was the staff able to answer the questions that

you (the shopper) asked – whether it was to find a

suitable product. Was the staff able to meet your

needs or provide other alternatives.

Score: / 10

Observation:

Level of customer service

Did the employee invite you back to the store?

How fast was the service? Was the staff prompt

and attentive? Was the staff enthusiastic and

welcoming towards shoppers.

Score: / 10

Observation:

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2. Many of the locals that you met are of similar age to you. In your team, discuss TWO [2]

significant similarities between you and the Nepalese counterparts.

3. Now that you have come to the end of the study trip, what elements of tourism and the MICE industry left you with the deepest impressions?

REFLECTION JOURNAL (3 October 2014, Friday)

What would be the motivating factors for you to visit Nepal again, and which part of Nepal would you visit?

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17 ASSIGNMENT OF TRAVEL BLOG Travel Blog Website: http://diem2014sotnepal.blogspot.sg/p/about.html

Log in Website (Blogger) for editing: https://www.blogger.com/

Username: sotnepalrp2014@gmail.com

Password: sotnepal2014

17.1 Day 1: 28 September 2014, Sunday

Team No. Team Leaders Team Members

3 VANITHA D/O PANNER SELVAN MUHAMMAD DZULFIQHAR B SHADIKIN

WANG CHUNYE FELICIA

NG CHING PHING JAMIE

AI SHUANG

8 BHUVANESHWARY D/O VIJAYAKUMAR

MUHAMMAD SHAFIQ BIN MUHAMAT JUSLI

WEE XIN YUAN

YEO HUI XIAN

QAZZIRA BTE KAMALUDDIN

17.2 Day 2: 29 September 2014, Monday

Team No. Team Leaders Team Members

1 AU ZHI QING, CLAUDIA

DANIEL NG YI PENG

NATALIE WOO PEI YI

SITI NUR FAZIRA BTE PUKORI

NUR FARAH AIN BTE ABDUL AZIZ

2 XIE MING’EN, VANESSA

GORDON KWOK YONG

CASSANDRA CHAU YIEN YAN

RUZANNA BTE ALI

AQILAH ADAWIAH BTE HARON A

7 CHEW JING HUI

MUHAMMAD HAFIZ B MUHAMMAD H

SHEEREEN NAAZIRA BTE MOHD I

NATALIE ANN TAN SHIQI

PENALTY TEAM

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17.3 Day 3: 30 September 2014, Tuesday

Team No. Team Leaders Team Members

4 NUR HAMMADAH BTE SULAIMAN CELESTE LOUISE SMITH

TOH XIN LI

CHONG LIN WEI

CHAN YU HUI

6 NUR RAUSHIQAH ZAHIDAH BINTE ZAINULUDIN

PHOON LI JIA, FAYE

YEONG SHI MIN

LEE LI YING

CHEN XIU WEI

9 NURIAH BTE MOHAMED ARIS

NG SHI YAN, JERLYN

NG YU TING, AGNES

LEE PEI PEI, KELLY

CLARE YAK CHIN HWEE

11 SHAHIDATUL ARFAH BTE MUSTAFFA

AHMAD FARID B BAHARUDDIN

TAN RUI QI SOPHIE

ADRIANA FAIZ LEE MIN

ANG ZI HUI

12 CHENG JIA MIN, JAMMIE

YAM YONG JIE

SARAH LIM SHI MIN

AMIRAH UZMA BTE GHAZALI

CHRISTINE PREETHI JEREMIAH

17.4 Day 4: 1 October 2014, Wednesday

Team No. Team Leaders Team Members

PENALTY TEAM

17.5 Day 5: 2 October 2014, Thursday

Team No. Team Leaders Team Members

5 SAKINAH BINTE MOHAMED TAHIR ISKANDAR B MAHMOD

SUN YIK EN

AUDRIS ADABELLA QUEK RUI SHI

HEAH XI WEI

10 TOH LE ERN

CHAN MING YANG

LIM YING LUO

NURUL A’IN BTE MOHAMED K

NURUL AFIQAH BTE HAIRUDDIN

17.6 Day 6: 3 October 2014, Friday

Team No. Team Leaders Team Members

PENALTY TEAM

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18 POST TRIP SURVEY

i. Flight arrangements were suitable for me.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

ii. Accommodation was comfortable for me.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

iii. The food on the trip met my dietary needs.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

iv. The coach bus was well-maintained.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

v. The places visited on the trip were useful learning opportunities.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

vi. Tour guides were helpful throughout the trip.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

vii. Duration of the trip was appropriate.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

viii. Total cost of the trip was within my budget.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

ix. Nepal is a good location to have study trips on tourism and events management.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

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x. Overall, I am satisfied with the study trip experience.

Strongly Disagree

Disagree

Average

Agree

Strongly Agree

xi. Other comments

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19 NEW FRIENDS’ CONTACT

Name:_____________________________ Birthday: __________________________

Mailing Address: ____________________

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Postal Code: _______________________

Email:_____________________________

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Telephone Number: _________________

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Name:_____________________________ Birthday: __________________________

Mailing Address: ____________________

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Postal Code: _______________________

Email:_____________________________

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Telephone Number: _________________

______________________________________

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Name:_____________________________ Birthday: __________________________

Mailing Address: ____________________

______________________________________

______________________________________

______________________________________

Postal Code: _______________________

Email:_____________________________

______________________________________

Telephone Number: _________________

______________________________________

______________________________________

Name:_____________________________ Birthday: __________________________

Mailing Address: ____________________

______________________________________

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______________________________________

Postal Code: _______________________

Email:_____________________________

______________________________________

Telephone Number: _________________

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Name:_____________________________ Birthday: __________________________

Mailing Address: ____________________

______________________________________

______________________________________

______________________________________

Postal Code: _______________________

Email:_____________________________

______________________________________

Telephone Number: _________________

______________________________________

______________________________________

Name:_____________________________ Birthday: __________________________

Mailing Address: ____________________

______________________________________

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Postal Code: _______________________

Email:_____________________________

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Telephone Number: _________________

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20 NOTES