2015 J.D. Power Vehicle Dependability Study (VDS)

J.D. Power Vehicle Dependability Study is an annual U.S.

market based study that provides insight into the reliability and

durability of brands and models after three years of ownership.

The study measures problems experienced during the last 12

months among original purchasers and lessees of 2012 model-year

vehicles:

– Personal-use vehicles only

– Vehicles purchased between September 2011 and February 2012

– 34,372 total respondents

– Overall dependability is determined by problems per 100 vehicles

(PPH), with a lower score reflecting higher quality

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Study was redesigned for 2015

Results not comparable to prior years

147

146

144

140

140

138

134

128

124

123

123

121

119

118

116

116

114

111

110

89

Industry Average

BMW

Infiniti

Mitsubishi

Mazda

Audi

Ram

Nissan

Acura

GMC

Chevrolet

Scion

Mercedes-Benz

Lincoln

Porsche

Honda

Cadillac

Toyota

Buick

Lexus

2015 VDS Brand Ranking

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Problems per HundredAbove Industry Average

Problems per Hundred Below Industry Average

100

273

258

197

193

192

188

188

174

173

165

158

157

*Jaguar

Fiat

Land Rover

Jeep

MINI

Dodge

Hyundai

Ford

Volvo

Chrysler

Volkswagen

Kia

Subaru

2015 Segment Leaders

81

98

112

206

129

152

155

93

96

105

106

119

140

124

133

139

126

160

176

90

97

106

120

Scion xD

Toyota Yaris

Honda Fit

Kia Sportage

Hyundai Tucson

Jeep Patriot

Toyota Corolla

Nissan LEAF

Honda Civic

Scion xB

Mazda MAZDA5

Toyota Prius v

Scion tC

Volkswagen Eos

MINI Cooper

GMC Terrain

Toyota FJ Cruiser

Toyota RAV4

PPH

Small Car

Small SUV

Compact Car

Compact Sporty Car

Chevrolet Sonic (7 of 8)

Compact Multi-

Purpose Vehicle

Buick Verano (4 of 18)

3

Chevrolet Equinox (4 of 11)

Chevrolet Volt (6 of 18)

Chevrolet Cruze (8 of 18)

Compact SUV

2015 Segment Leaders79

82

100

103

108

126

146

85

101

101

135

94

110

118

131

138

101

134

Lexus ES

Lincoln MKZ

Lexus CT

Mercedes-Benz GLK-Class

Acura RDX

BMW X3

Chevrolet Malibu

Nissan Altima

Toyota Camry

Honda Ridgeline

Nissan Frontier

Toyota Tacoma

Chevrolet Camaro

Ford Mustang

PPH

Cadillac CTS (4 of 16)

Compact

Premium Car

Compact

Premium SUV

4

Buick Regal (5 of 13)

Midsize Car

Midsize Pickup

GMC Canyon (4 of 5)

Chevrolet Colorado (5 of 5)

Midsize Sporty

Car

2015 Segment Leaders

98

106

111

111

113

195

119

141

90

105

120

135

85

86

117

Nissan Murano

Buick Enclave

Toyota Highlander

Toyota Venza

Toyota Sienna

Honda Odyssey

Mercedes-Benz E-Class

Lincoln MKS

Infiniti M

Chevrolet Corvette

Lexus GX

Lexus RX

Cadillac SRX

PPH

Minivan

5

Midsize Premium

Sporty Car

Midsize

Premium Car

Midsize

Premium SUV

Midsize SUV

GMC Acadia (18 of 20)

Chevrolet Traverse (5 of 20)

Not an award segment

2015 Segment Leaders

106

107

118

126

122

125

137

110

128

82

106

107

108

142

Buick LaCrosse

Toyota Avalon

Ford Taurus

GMC Yukon

Chevrolet Tahoe

Chevrolet Suburban

Chevrolet Silverado HD

GMC Sierra HD

GMC Sierra LD

Chevrolet Silverado LD

Ram 1500 LD

PPH

Chevrolet Avalanche (4 of 6)

Large Light

Duty Pickup

Large SUV

6

Large Car

Large Heavy

Duty Pickup

Chevrolet Impala (5 of 7)

Large Premium

SUV N/A

*Small Sample Size# Insufficient Sample

Not an award segment

Cadillac Escalade*

# Cadillac Escalade EXT

2015 VDS Industry HighlightsIndustry Results

• The industry average is 147 PPH. The most frequently reported

problems are Exterior, Engine/Transmission, and

Audio/Communication/Entertainment/Navigation (ACEN)

• Five highest-ranking brands are Lexus, Buick, Toyota, Cadillac and

Honda

• Lexus leads all brands for a fourth consecutive year with 89 PPH

• Award Winners (rank 1st in their segment):

– GM - 7, down 1 from last year: Chevrolet Malibu (Midsize Car), Chevrolet

Camaro (Midsize Sporty), Chevrolet Silverado HD (Large Heavy Duty

Pickup), Buick Lacrosse (Large Car), GMC Terrain (Compact SUV), GMC

Yukon (Large SUV), GMC Sierra LD (Large Light Duty Pickup)

– Toyota - 7

– Daimler - 2

– Honda - 1

– Hyundai - 1

– Nissan - 1

– All Others - 0 7

2015 VDS GM Highlights

GM Results

• GM remains at 4th rank overall for the second year in a row

• GM improves year over year from 3% in 2014 to 17% better than

average in 2015

• All four brands are in the Top 10

• Durability index of 75 vs Global Quality scorecard target of 63 for

GMNA (Toyota index = 82)

• Six additional models rank in the Top 3 of their segments

• GM has three of the 10 highest ranked models in the study: GMC

Sierra LD, Chevrolet Malibu, and GMC Terrain

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2015 VDS GM Highlights

GM Results Continued

• GM has the lowest component replacement among manufacturers.

Buick and Cadillac have the lowest and second best replacement

rates among all nameplates, excluding wear items

• HVAC performance is the largest gap to industry average at 1.7 PPH.

The highest contributors for HVAC issues are the Colorado, Cruze,

Acadia and SRX

• Powertrain reduces the gap to industry average from 7.1 PPH to 0.6

PPH, but remains an opportunity compared to Toyota

• ACEN category is best against industry average due to limited

penetration of technology

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2015 VDS GM Brand Highlights

Chevrolet

• Chevrolet improves to 10th from 13th with 123 PPH (previously 132 PPH)

• Chevrolet outperforms the industry average by 24 PPH

• Camaro ranks 1st in its segment for three consecutive years (101 PPH).

Interior quality is a competitive advantage as well as driveability

• Sonic (launched in 2012) has the largest drag of all GM models (206 PPH)

• Cruze ranks near the bottom of its segment (140 PPH). HVAC performance

was the biggest drag with 10.3 PPH

Buick

• Buick improves to 2nd from 5th ranking with 110 PPH (previously 112 PPH)

• Buick outperforms industry average by 37 PPH

• Buick is the leading Non-Premium brand

• Regal remains near the bottom of its segment (135 PPH)

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2015 VDS GM Brand Highlights

GMC

• GMC improves to 10th from 16th ranking with 123 PPH

(previously 133 PPH)

• Acadia degrades 24 PPH, which hurts the GMC brand

• Sierra LD is ranked the most reliable truck in the industry

Cadillac

• Cadillac ranks 4th down from 3rd with 114 PPH (previously 107 PPH)

• Despite decline, Cadillac still outperforms premium average of 129

PPH

– Escalade slight drag with a 142 PPH (small sample size)

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Product Excellence

Initial Quality

CUSTOMER EXPERIENCE INVOLVES THE TOTAL

ENTERPRISE

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