2016-2017

ANNUAL REPORT

Restoring respect and civility ONE heart at a time

Letter from the

CHAIRMAN OF THE BOARD

BOARD OF DIRECTORS

D. John Davis, Jr Chairman

•Jacque Alex Pucheu

Vice Chairman•

Kevin Paul Secretary

•Joe Juban Treasurer

•Michael Fels, CFP

•Nick Garner

•Stuart Gilly

•Wendy Paul

•Adraine White

Dear Friends,

It is my honor to serve as chairman of the Manners of the Heart Board of Directors and work together with my fellow committed board members to oversee the management and mission advancement at MOH. This annual report gives us one more opportunity to thank you for your support and reflect on the impact MOH is having in the hearts of individuals. Our mission continues, and our organization is stronger than ever, due to your past and continued involvement. Simply put, your support is working. Manners of the Heart closes another year feeling blessed as more and more lives are changed and our organization grows.

Our year once again had us working with 15 schools, 100’s of educators, over 11,000 students and thousands of families in the East Baton Rouge Parish School systems. As our work continues, the progress becomes more evident and the results speak for themselves. Teacher’s report improvement in each of the 37 behaviors measured during the year, with an average improvement of over 20 percentage points. Although our main focus is the local School System, we continue to be contacted from other parts of the United States, and this year we expanded our reach in Oklahoma and Texas schools. We are excited to train program facilitators in those locations and look forward to what the future holds.

As you are well aware, this past year brought new challenges to our city. Through corporate sponsorship and substantial media support, we launched #BRRespect to assist in meeting those challenges. You can be proud to be part of an organization that could meet an immediate need while never losing sight of fulfilling the needs of ongoing programs.

As you read this report and reflect on the year with us, we encourage you to continue working with us to move Manners forward. Your support does not go unrecognized and we are very thankful for it.

With warmest thanks,

D. John Davis Jr.Chairman of the Board

2 Manners of the Heart

Our

MISSION & VISION

MISSION

Our mission is to restore respect and civility in our society by equipping schools, encouraging families and engaging communities in respect-based HEART EDUCATION.

VISION

We envision a world where the ATTITUDE behind the ACTION reflects RESPECT.

OUR CORE VALUES

We strive to be people of INTEGRITY.We treat others with RESPECT.We CARE for each other and those we serve.We seek CONTINUOUS IMPROVEMENT in all we do.We aim for EXCELLENCE.

As a graduate of Leaders by Example, I will help others find their purpose in life. I will encourage others to be the best they could possibly be and help mold the world one strong heart at a time.

High School Student, Leaders by Example participant

Respect is important because it shows that one values another as an individual and honors the other person’s personal rights. If you respect others you can have a healthy life because these healthy relationships make the world a better place to live.

4th Grade Student, LaBelle Aire Elementary, Baton Rouge, LA

SCHOOLS

Educators

Families

Students

622

2,500

11,430

Manners of the Heart provides a grade level curriculum for children Pre-K through 5th grade taught by classroom teachers as core subject. Our research indicates that educating the whole child results in academic gains, decreases in discipline issues, and measured improvement in character traits including: empathy, respect, self-control and cooperation. Through professional development training, MOH teachers master classroom management which in turn creates a school culture of respect-the ideal environment for learning.

East Baton Rouge Parish

Annual Impact

LOYALTY

HOSPITALITY

GE

NE

RO

SIT

Y

SELF-CONTROL

KINDNESS

CITIZENSHIP

COOPERATION

EM

PA

TH

Y

PA

TR

IOT

ISM

HUMBLE CONFIDENCE

LOVEHONOR

COURTESY

TRUSTWORTHINESS

RESPONSIBILITYGRATITUDE

AC

CE

PTA

NC

E

SP

OR

TS

MA

NS

HIP

PA

TR

IOT

ISM

OB

ED

IEN

CE

PA

TIE

NC

E

GO

OD

NE

SS

RE

SP

ON

SIB

ILIT

YE

NC

OU

RA

GE

ME

NT

EM

PA

TH

Y

GE

NT

LEN

ES

S

FO

RG

IVE

NE

SS

INT

EG

RIT

Y

HA

RD

WO

RK

4 Manners of the Heart

As of today, our discipline referrals are down 67% from last year. Our students love the lessons. Our staff loves the results of students internalizing the character traits. As the principal, I love the positive impact that MOH has brought to our school.

Jenny Affentranger, Principal. Bethel Lower Elementary School, Shawnee, OK

Oklahoma Success!!Character School of the Year

A model Manners of the Heart school in Shawnee, OK came to the aid of our local schools when they heard of the flood impact on our students and families.

5Annual Report 2016-17

FAMILIES

Through weekly Home Connection letters and parenting workshops in our schools, Manners of the Heart informs parents of the lessons taught at school and how to reinforce at home. MOH equips parents and families with lessons and tools to help them raise kind, forgiving, compassionate children who will grow up to become respectful, responsible adults who choose to serve others.

One of our parent participants gave us a clear picture of today’s parenting problem in her response to our question, “Why did you choose to attend a parent workshop?” Her reply: “Nobody parented me, I raised myself. I want to teach my son how to make good choices. I want to get it right.”

WAFB PARENTING 101

Two monthly segments during the Morning Show.

Suggestions for how parents can disconnect from electronics and connect with their children, building a strong foundation for their family.

Raising Respectful Children in a Disrespectful World and Raising Unselfish Children in a Self-Absorbed World, both authored by founder, Jill Rigby Garner, have sold more than 100,000 copies.

This was an excellent workshop. The most important thing I learned is that punishment serves the parent, but discipline benefits the child.

MOH Parenting class taught me that I must consider daily who I am teaching my child to become!

This workshop helped me understand the importance of remaining patient and honest. We should stand our ground and not let guilt or fear take over.

6 Manners of the Heart

COMMUNITIES

#BRRespect is Baton Rouge’s first community respect movement and we were proud to lead the charge at Manners of the Heart. This movement was started to combat the increasing level of disrespect and lack of civility present in our community. Of course we all know that this is a national problem.

The majority of Americans reported they feel the lack of civility is a critical problem – one of the most significant problems in America needs to be addressed.

What is the foundation of a great community? RESPECT, mutual, abiding respect. Clear and simple, “I’ve got your back” kind of thinking. When understanding and respect are the foundation for working together, a cohesively diverse community can be created! One that meets disrespect with respect. One that gives respect and gains respect!

Webster’s defines community as a unified body of individuals. When we put aside our differences and strive toward the common goal of building a great city, we can become a real community.

We know that something must be done, and we have been thrilled to see the business owners, community leaders, and concerned citizens recognize that #BRRespect can be the beginning of the solution in confronting the lack of respect and civility in our society.

We are grateful that you are willing to get involved and partner with us in this important endeavor.

Our message to Choose Respect touched the hearts of individual Baton Rouge citizens an estimated 1.1 million times each MONTH.

THANK YOU TO OUR

PREMIER SPONSORS

7Annual Report 2016-17

BUSINESS

Five Star Ford Trainings

During a series of 8 training sessions throughout the year, TBOM worked with 280 employees and managers at Five Star Ford in Fort Worth, Texas. This work continues and has expanded to 5 dealerships in the Fort Worth area.

Through The Business of Manners®, Manners of the Heart assists businesses in securing a strong foundation by integrating core values and emphasizing servant leadership.

The Baton Rouge General

The Business of Manners® was honored to work with 185 individuals at The Baton Rouge General’s Leadership Conference on the topics of Closing the Generation Gap and Engaging the Hearts of Your Team.

• The attitude of respect changed from one generation to the next and how that affects today’s workplace. The good news is that when we listen rather than criticize, we can learn valuable lessons from each other that strengthen us as individuals and as employees which ultimately improves the culture of the workplace and level of customer service.

• Are incentives effective in motivating employees to give their best? Incentives are short-term fixes that don’t yield long-term solutions. Employees must be inspired, not incentivized to give their all. Let’s give employees an opportunity to be a part of something bigger than themselves.

Society for Human Resource

Management & Association for

Talent Development

In a SHRM & ATD joint annual meeting, TBOM shared an important message titled, “Respecting our Differences”. To treat others with respect means understanding we may look different or act different on the outside, but we all have the same heart needs on the inside. We explored how to use our differences to draw us closer rather than push us apart.

I see how much work is taking place and the deep thought process a lot of our people are giving to our culture. I am excited about our future. Manners of the Heart will continue to be a big part of our success, and success to me is when we win the hearts of our people and change their lives by creating an environment where they can LOVE their jobs!! When that happens great things will follow.

Terry Rich, Chief Operating Officer Pack Automotive Group, Fort Worth, TX

RoyOMartin

MOH is proud to be a part of RoyOMartin’s annual leadership training program for 5 years, by facilitating The Business of Dining. This tutorial meal training provides participants with the knowledge necessary to handle business meals and social events with grace and ease.

8 Manners of the Heart

The truth is, focusing on RESPECT is not a new concept. George Washington’s Rules of Civility and Decent Behavior written in 1748 when he was 16 years old had a common focus on other people rather than the narrow focus of self-interest. They were small sacrifices that we should all be willing to make for the good of our fellow man and the sake of living together. His rules proclaimed respect for others that give the gift of self-respect.

In the absence of respect, people hurt other people emotionally and physically. More often than not, it’s not personal, but a wrong attitude that has come from wrong thinking. Often there are systems in play that tolerate or even promote disrespectful behavior.

Not all disrespect ends in violence, but all violence begins with disrespect. This is the critical reason for the work of Manners of the Heart.

At Manners of the Heart, we know it’s the attitude behind the action that determines the action. Our vision is that we can build a world where the attitude behind the action reflects respect.

When we Choose Respect, our children and teens will be filled with optimism, encouragement and hope, not rage and disrespect for others.

This is just the beginning, if you’ll…

CHOOSE RESPECT!

From my heart to yours,

Jill Rigby Garner Executive Director

Why we do it

WHY RESPECT?

As a citizen of Baton Rouge, I commit myself to help create a better community by upholding these

standards of respect -

To treat others the way I want to be treated,

To practice kindness,

To return disrespect with respect,

To be slow to anger and quick to forgive,

To honor others before myself,

To give to someone who cannot give in return,

To serve without thought ofrecognition or personal gain,

To be my best and give my best every day,

To see beyond the past and look toward the future for the good of our community,

So that together we can “secure the Blessings of Liberty to ourselves and our Posterity”...

SIGN THE PLEDGEat www.mannersoftheheart.org

The P ledge of Respect

9Annual Report 2016-17

2016-2017

FINANCIAL REPORT

OPERATING EXPENSES

NON-PROGRAM SALARIES

PROGRAM EXPENSES

$23,955

$32,246

$254,479

CONTRIBUITIONS

EARNED INCOME

$131,996

$279,614

Total Revenue

Total Expense

Approximately $500,000 of in-kind media was donated

for BRRespect, which is not included above.

32%

8%

10%

68%

82%

10 Manners of the Heart

Sustainability Goal: To invest every dollar of a donation into restoring respect in our communities, rather than covering operational expenses.

Thanks to our generous

SUPPORTERS & PARTNERS

Foundations

Albemarle FoundationThe Charles Lamar  Family FoundationThe Emerson and Barbara  Kampen Foundation

Community Partners

Baton Rouge Area ChamberCapital Area Transit SystemThe Life of a Single MomEast Baton Rouge School SystemEast Baton Rouge Parish LibraryFirst Presbyterian ChurchPhi Mu Alumnae ChapterStepping Stones Academy YMCA

Business Partners

225 MagazineBaton Rouge Coca-Cola  Bottling CompanyBaton Rouge GeneralClay Young EnterprisesFishman Haygood LLPGerry Lane EnterprisesGreater Baton Rouge Business ReportHi Nabor SupermarketiHeart RadioLamar AdvertisingOdyssey DesignRaising Cane’s Chicken FingersRobert Roth JewelersVivid InkWAFB

Individual Supporters

Alan and Maureen AndriesAlbert and Adraine WhiteAlex and Tiffany PucheuAnnette BartonAnonymous DonorsBill and Cherie PetersBob and Jo EmmertBob and Susie TuckerBryan and Dawn BealeBryan and Leigh Ann EvansCarl and Robin Baker Charles and Carol LamarChat and Sandy KleinpeterChef John FolseDJ and Paige DavisDale and Mary Beth LimbersDarrell and Fran WhiteDavid and Kathe FallsDean and Jane CooperDerald SmithDick and Judy GatesDom and Ashley Pere’Donna and John SchwabFred and Linda GraceFred and Susan BillingsGail HawkesGerrit and Rhonda DawsonGina and Judson BanksGregg and Peggy GautreauHans OthmerHutch and Holly HutchinsonJames and Da’Anne LipscombJanet and Laurie LemoineJanine and Jamey HopperJay and Angelle HighJennifer Eplett and Sean ReillyJerrett RichterJoe and Martha JubanJohn and Peggy Barton, Jr.Joyce Butler

Judge Robert and  Pam DowningLinda ShepherdMark and Janet AbernethyMarvin and Mayor  Sharon Weston BroomeMike and Linda GlissonMike and Lillette DelahayeMr. and Mrs. Larry M. RoedelMr. and Mrs. Louis McKnightMr. and Mrs. Paul SpahtMr. and Mrs. Wes MainordPhilippe PucheuPhillip and Mary Ellen JubanNick and Jill GarnerPaul and Linda MitchellPaula and Tom GandyPrinceton and  Dadie BardwellRichard and Bicki CarterRichard and Cynthia MorrisRichard and Lin SturgisRobert and Susan McCallRobyn EuniceRoger and Marcia MoserRon and Bunny FerrisRonald and Karen RichardRoss and Donna MunsonSara BlankensteinSara LemonScott and Joann ThurstonShawn and Jennifer UsherSonny and Joan Chastain, JrSteven and Melissa GrissomStuart and Kim GillySuzanne TessierTim and Nan BarfieldWarren DrakeWilliam Manning

11Annual Report 2016-17

225.383.3235Fax: 225.381.3090

763 North Boulevard, Baton Rouge, LA 70802

www.mannersoftheheart.org

THANK YOU!

Jill Rigby Garner Executive Director

Anita Hebert Operations Director

Angelle High School Service Director

Katherine Chenevert Community Development Director

Ashton Camper Marketing Coordinator

From our Hearts to Yours