Maintenance & Professional Services Presentation . www.itsmcorp.com

ITSM & THE INFINITE GROUP

ITSM & the Infinite Group

A GLOBAL LEADER IN

IT INFRASTRUCTURE SOLUTIONSSERVICES

&MAINTENANCE

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ITSM INTRODUCTIONITSM Corp is an independent IT service and hardware provider operating in Asia Pacific.

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WE PROVIDE A LARGE RANGE OF IT SERVICES WORLDWIDE :

Audits

Break and Fix

Tape Handling

Data Erasure

Spare Part Management

Maintenance and Rental

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We also buy and sell hardware from all leading manufacturers, such as:SUN/Oracle, EMC, NetApp, HP, IBM,Dell and Cisco

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A FAMILY OF SPECIALIST COMPANIESMembers of the Infinite group

YnvolveIT Asset recovery and Hardware Sales

Global Systems and Software(GSS)Global Hardware Sales and Deployment

Solutions (OEM Partnerships)

ITSM Global Support Center (Remote)

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SERVICES PORTFOLIO

HARDWARE SOLUTIONS & INSTALLATION SERVICES

• Hardware supply solutions for all types of servers, storage & network devices

• Hybrid Solution comprising new & Re-marketed hardware

• Multi Vendor & multi platform hardware solutions

• Cost effective Hardware rental options; Short Term as well as Long Term

• Cost effective hardware kits for DC relocation and Application migrations

GLOBAL MAINTENANCE & ASSET LIFE CYCLE

MANAGEMENT• Multi-platform and Multi-Vendor

Hardware break fix support• Holistic coverage• Independent 3rd party maintenance

service • Comprehensive Parts Sparing

Strategy• ITIL compliant Global Support Desk• Professional Service Delivery

Management

GLOBAL PROJECT SOLUTIONS & PROFESSIONAL SERVICES

• Cost effective implementation services

• Regional coverage across 43 countries and more than 165 cities

• Qualified resources to carry migration and implementation services

• Certified Project Management Professionals & Service Delivery Managers

• Continuous service measurement and seamless communication to obtain desired performance results

• Multiple Pricing options

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ITSM SERVICE COVERAGE

• We support almost every machine type running in your data center.

Server & Storage Networking Backup DevicesINFRASTRUCTURE

END USER COMPUTINGDesktop & Laptop Printers

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GLOBAL MAINTENANCE & SERVICES

• Multivendor global support • Global coverage • Hardware break/fix, software updates and

monitoring • Support for End-of-Life products • Single Point Of Contact (SPOC) • Level 5 escalation path through the

Vendor • Logistics and procurement

ITSM Maintenance Contracts: Hardware break/fix contract

SLA: 24x7x44-hour on site

responseLabor included

INFINITESLA: 8x5xNBD

Next Business Day on site, Labor included

PREMIUM

SLA: Same Day Shipping

Spare parts only

ADVANCED

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ONSITE PROCESS

The engineer takes the defective parts back to ITSM Warehouse.

THE ENGINEER TAKES THE DEFECTIVE PARTS TO ITSM

The ITSM engineer gains access, and must be accompanied onsite to the location of the asset. The engineer complies with onsite

regulations and rules.

THE ENGINEER ATTENDS WITH REPLACEMENT PARTS

The ITSM engineer cleans up the area he worked in, signed the service call report to

close it and gets permission to leave the site.

THE ENGINEER CLEANS UP AND REPORTS

The engineer verifies whether the asset is visible on the network, making it remotely manageable

for the customer’s engineers for configuration and testing.

ENGINEER CHECKWITH THE CUSTOMER’S IT TEAM

The ITSM engineer gets permission from customer to execute the replacement, and

replaces the asset.

THE ENGINEER REPLACES THE ASSETS

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GLOBAL SUPPORT SERVICES A Global Service Partner network

Certified on-site engineers for on-site installation and

Asset recovery

SERVICE DESK• Call and Incident Management

• Service Delivery Management

• Certification due diligence

• Service partner management

• Operational control

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PROJECT DESK Smooth and effective global installation and professional services

• Project management• Scope definition• Operational control

PROJECTDESK

• Certification due diligence

SERVICE PARTNER MANAGEMENT

• Local engagement

PROFESSIONAL SERVICES

• Daily status reports• Final project report

REPORTING & OVERVIEW

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PROFESSIONAL SERVICESA wide range of services to streamline your business operations

• Onsite Hardware and Software Expertise

• Onsite Audit Services

• Monitoring Services

• Data Migration and Data Center Moves

• Tape Handling

• Asset Recovery Services

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REFERENCE

CLIENT:

SUPPORT COVERED LOCATIONS

MAINTENANCE CASE

• Australia (Nationwide)

WIPRO LIMITED / LEIGHTON

Headquarters: AustraliaType of contract: Infinite Hardware MaintenanceAssets covered: 100+Brands: EMC

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REFERENCE

CLIENT:

SUPPORT COVERED LOCATIONS

MAINTENANCE CASE

• The Netherlands • Belgium • Hong Kong • France • Italy • Romania

FRIESLAND CAMPINA

Headquarters: The NetherlandsType of contract: Infinite hardware break/fix supportScope: WAN & LAN NetworkAssets covered: 1500+SLA: 24x7x4Brand: Cisco

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REFERENCE

CLIENT:

SUPPORT COVERED LOCATIONS

MAINTENANCE CASE

• UK • USA • Japan • Brazil

TRADING SCREEN INC.

Headquarters: United KingdomType of contracts: A combination of Juniper and Cisco / Vendor Support and Advanced Hardware break/fix supportScope: Networking equipment, servers and storageAssets covered: 1000+Brands: Juniper & Cisco

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REFERENCE

CLIENT:

SUPPORT COVERED LOCATIONS

MAINTENANCE CASE

• Philippines (Nationwide)

SMART COMMUNICATIONS

Headquarters: PhilippinesType of contract: Infinite Hardware break/fix supportScope: Networking equipment, servers and storageAssets covered: 1500+ Brands: HP, IBM, Sun/Oracle and Dell

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REFERENCE

CLIENT:

SUPPORT COVERED LOCATIONS

MAINTENANCE CASE

• UK• France

HP AIRUS GROUP

Headquarters: United KingdomType of contract: EMC Vendor Hardware break/fix maintenance on high-end Clariion systemsScope: Customer EMC Systems (OEM products) Service: Premium Hardware and Software supportSystems covered: 150+Brand: EMC

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REFERENCE

CLIENT:

SUPPORT COVERED LOCATIONS

GLOBAL PROJECT SOLUTION CASE

GIBSON INNOVATIONS LTD.

Headquarters: Hong KongScope: Worldwide onsite PC Re-imaging project & logisticsBrand: HP

EMEA APACLATAM

- Netherlands - Sweden - India - Brazil

- Belgium - Turkey - Taiwan- Chile

- France - Dubai - Malaysia - Panama

- Austria - UK - Singapore- Peru

- Germany - Australia- Uruguay

- Switzerland - Korea- Italy - Shanghai- Latvia - China- Poland- Spain

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ITSM GLOBAL WAREHOUSES

Our Warehouse Inventory comprises of:- Complete Hardware Systems - System Spare parts- Testing and staging environments

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ITSM VALUE PROPOSITION

Global Delivery Capability

Single Point of Contact24 x 7 Global Support Centre that handles:

o Call Handlingo Level 1 to 3 Technical Capabilitieso Service Level Reporting and Deliveryo Incident Managemento Problem Managemento Partner Management

Multi Vendor SupportBusiness Support capability

o Service Delivery Managemento Asset Managemento Administration and Reporting

Lower cost of support – Focus on high level, vendor certified support technical staffGlobal transition team and partnering across regions

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OTHER REFERENCES

THANK YOU

Contact us:

www.itsmcorp.com.au

18/1 Talavera Road, Macquarie Park, NSW, Australia

Head Office

Australia | Singapore | India | Philippines | Malaysia | USA | Europe

Global Offices

Rudrajit GhoshSenior Account Manager

g.rudrajit@itsmcorp.com

D: +61281881645