2019 Community Profile - southtexashealthsystem.com · generation of healthcare providers including physicians, nurses, ... develop individualized treatment plans to lead patients

2019 Community Profile

South Texas Health System is an integrated care system that comprises six unique hospitals, six freestanding emergency departments, multiple physician practices and a broad variety of outpatient services. We are on a journey to become nationally recognized for our clinical care and world-famous services. We are most proud to serve our friends and neighbors in the South Texas region. Whether it’s helping deliver a new addition to your family, performing a life-saving cardiovascular or neurosurgery procedure, restoring limb circulation, healing a difficult wound or performing robotic or pediatric spine surgery, we strive to achieve excellence.

The 630+ physicians who choose to practice medicine at South Texas Health System truly make us special. They bring forth the talent and dedication that bring to life our two surgical robots, our level two trauma program, our 3T MRI, our pediatric program, and our surgical services.

Through our many educational affiliations, we are training the next generation of healthcare providers including physicians, nurses, therapists and others in the allied health science programs.

Our 3000+ employees are dedicated to providing a positive experience within the hospitals. They also volunteer their time and expertise to support many nonprofit agencies, and generously donate money to support causes such as the United Way of South Texas and other social service entities.

Our 495+ volunteers donated thousands of hours last year to making sure your fellow community residents and visiting tourists had the best experience possible. Additionally, our volunteers also funded thousands of dollars in scholarships so local students can attend programs in higher education in healthcare fields.

2019 Community Profile | 1

Welcome to South Texas Health System

Patient Medical CareAdmissions: ............................................... 27,623Births: ............................................................. 1,620Emergency Visits: ................................ 152,340Total Surgeries: ........................................ 16,443Special Procedures: ................................... 1,421

Bariatric Surgery: ............................................186Hip Replacement: ...............................................96Knee Replacement: ........................................412

Robotic-Assisted Surgery: ...........................522

South Texas Health System Boosts

Local EconomyIn addition to a significant impact on the delivery of healthcare services to the community,

South Texas Health System provides a boost to the local economy through a wide range of job

opportunities. In 2018, the system continued to meet the needs of the community:

Financial ImpactSalaries and Benefits: ............$154.4 millionUncompensated Care: ...........$662.7 millionCapital Investment: .................... $29.4 millionLocal/State Taxes Paid: ............... $6.8 million

The System FamilyTotal Employees: .......................................... 3,133Total Physicians on Staff: ...............................633

Total Volunteers: ................................................495Total Military Veterans on Staff: ....................69

2 | South Texas Health System 2019 Community Profile | 3

South Texas Health System

DEFINING Healthcare

South Texas Health System is a regional multi-facility system that has earned a reputation for excellence in providing

quality healthcare to residents of the Rio Grande Valley. South Texas Health System offers a comprehensive

array of medical services, including pediatrics, behavioral health, cardiovascular, maternity and women’s health,

emergency, trauma and surgical care, along with specialty services in chest pain, diabetes, wound care, orthopedics,

neurosurgery and neuroendovascular care, and physical rehabilitation.

South Texas Health System has compiled a distinguished list of firsts:

• First to offer private behavioral health inpatient treatment in the

Rio Grande Valley

• First neonatal surgery center in the Valley

• First designated Level II Trauma Center in Hidalgo County

• First hospital in Texas to do robotic total knee replacement at Cornerstone

Regional Hospital

• First freestanding hospital building for children in the Rio Grande Valley

• First freestanding emergency departments (FEDs) in Texas to be certified

in emergency cardiac care

• First FEDs in Texas to be certified by The Joint Commission as an

Acute Stroke Ready Hospital

• First and only 3T MRI in the county for advanced imaging

South Texas Health System also provides community outreach programs. Call our South Texas Health System Reserve

and Learn Center at 800-879-1033 for information on our health and wellness programs for individuals of all ages.

South Texas Health System is owned and operated by a subsidiary of Universal Health Services, Inc. (UHS)

Headquartered in King of Prussia, Pennsylvania, UHS is one of the nation’s largest and most impactful hospital

management companies.

South Texas Health System At A Glance

4 | South Texas Health System

*This hospital is co-owned with physician investors.

**Individual results may vary. There are risks associated with any surgical procedure. Talk with your doctor about these risks to find out if robotic surgery is right for you.


South Texas Health System BehavioralSouth Texas Health System Behavioral serves the community

with compassionate care and services tailored to children, teens,

adults and seniors. Programs are designed to treat a wide range of

behavioral health conditions and addictive behaviors. Staff members

develop individualized treatment plans to lead patients on the path

to recovery. Outpatient programs such as the partial hospitalization

program and the intensive outpatient program can assist with an

ongoing improvement of health (or help an individual through a

specific crisis).

southtexasbehavioralhealthcenter.com

South Texas Health System Children’sSouth Texas Health System Children’s is the Rio Grande Valley’s

first pediatric hospital building, offering the region’s first dedicated

pediatric emergency department. It features pediatric subspecialists

who provide advanced care in surgery, neurology, cardiology,

gastroenterology, infectious disease, otolaryngology and radiology.

edinburgchildrenshospital.com

South Texas Health System EdinburgAt South Texas Health System Edinburg, The Women’s Corner

delivers family centered maternity care. The facility also boasts the

community’s only 3T MRI imaging while also offering robotic-assisted

surgery and minimally invasive procedures. South Texas Health

System Edinburg offers advanced wound care, an accredited chest

pain center, a certified stroke center and is designated as a Level IV

trauma center.

edinburgregional.com

Inpatient Physical Rehabilitation at South Texas Health System McAllen and Edinburg The Edinburg program and the new McAllen program offer

comprehensive physical, rehabilitation care for adults through

intensive physical, occupational, and speech therapy services

working with a specialized physician. Our efforts are coordinated to

help patients reach their highest level of function and independence.

The Edinburg program received Stroke Rehab certification in 2018

from the Joint Commission.


South Texas Health System HeartSouth Texas Health System Heart added three new cardiac

catheterization labs in 2018 and continually invests in new technology

to better serve patients with advanced cardiac needs. Physicians use

three-dimensional videoscopes to obtain a 360-degree view of the

heart and vascular system during surgery. In addition, a new hybrid

operating room can quickly convert from a catheterization lab to

an operating room suite to meet patients’ needs. The South Texas

Advanced Cardiac Care Clinic is helping reduce readmissions by

supporting patients to care for themselves better at home.

mcallenhearthospital.com

South Texas Health System McAllenAs the Upper Valley’s only verified Level II Trauma Center, South Texas

Health System McAllen continues to advance emergency services for

the community. The hospital is a certified stroke center, has a Level

III Neonatal Intensive Care Unit, opened a new endovascular suite to

treat the most critical stroke cases, and provides neuroendovascular

care, as well as physical rehabilitation services.

mcallenmedicalcenter.com

Cornerstone Regional Hospital*Cornerstone Regional Hospital is a leader in robotic full and partial

knee replacement surgery. Minimally invasive robotic** procedures

help patients achieve a faster recovery with less pain. The hospital

also uses advanced, secure patient monitoring systems to help

reduce interruptions and to allow physicians to monitor vital

signs remotely. The hospital also offers cosmetic, ENT, back and

spine, bariatric and general surgery.

cornerstoneregional.com

Comprehensive Healthcare Services

Acute Care for the ElderlyAcute Inpatient Services Air Ambulance / Helipad Angioplasty Antepartum Asthma CenterBariatric Surgery Behavioral HealthBi-ventricular ImplantsCardiac CatheterizationCardiovascular Diagnostics Cardiovascular /

Open Heart SurgeryCase ManagementChest Pain Centers Congestive Heart

Failure ProgramCT Scan DialysisDrug and Alcohol Medical

Stabilization Program Ear, Nose and ThroatEmergency Care Endocrinology

Endoscopy Services

EP Studies (Electrophysiology) General SurgeryGynecological SurgeryInpatient Occupational

Therapy Inpatient Physical Therapy Inpatient Speech Therapy Intensive Care Units Intensive Outpatient

Treatment / Behavioral Health

Intermediate Care Unit Intravascular UltrasoundLabor & Delivery Laboratory / PathologyLevel I Newborn NurseryLevels II & III NICUMammography–Digital Maternal Triage ServicesMaternity ServicesMedical ICUMRINeuroendovascular care

NeurosurgeryNuclear Medicine Oncology Care Oncology Surgery Orthopedic Surgery Outpatient Pediatric

SurgeryOutpatient RehabilitationOutpatient SurgeryPacemaker / Defibrillator Pediatric Comprehensive

Care ServicesPediatric Ear, Nose

and ThroatPediatric ER Pediatric ICU Pediatric Sedation /

Imaging Services Pediatric Surgery Pediatrics Peripheral Artery Disease Peripheral Vascular

Diagnosis / Intervention

PharmacyPodiatry Postpartum Pulmonary Care Radiology Rehabilitation Residency ProgramRespiratory Care Robotic SurgerySleep Study ServicesStroke CentersSurgical ICU TelemetryTrauma CareThoracic SurgeryUrology Vascular SurgeryWomen’s ServicesWound Care &

Hyperbarics X-Ray / Fluoroscopy

6 | South Texas Health System 2019 Community Profile | 7

Specialty Services

South Texas Health System McAllen Outpatient Rehabilitation CenterPatients recovering from an injury or illness can receive individualized care from the dedicated staff at the

Outpatient Rehabilitation Center. Whether you were injured at work, playing sports, or during your everyday routine,

the Outpatient Rehabilitation Center can help you reach your optimal level of function and independence through

physical and occupational therapy.

For more information, please call 956-971-5640.

Continued on next page…

South Texas Health System Edinburg Wound Healing Center

Patients suffering from non-healing wounds can receive the care they need at the Wound Healing Center.

The Wound Healing Center offers advanced treatment options, including hyperbaric medicine (HBOT), to treat

slow or non-healing wounds.

To schedule an appointment, please call 956-388-2700.

*Subject to change **Individual results may vary. There are risks associated with any surgical procedure.

Talk with your doctor about these risks to find out if bariatric surgery is right for you. ***Individual results may vary. There are risks associated with any surgical procedure.

Talk with your doctor about these risks to find out if robotic surgery is right for you.

Veterans’ ProgramSouth Texas Health System has a rich history as a VA-contracted hospital in Hidalgo County, proudly providing

emergency, behavioral health, inpatient and outpatient services to veterans since 2009. We consider it a

privilege to offer healthcare services to our military veterans and their family members close to home.

All veterans enrolled in the VA Health Care System are eligible for care at South Texas Health System.

South Texas Health System also proudly supports veterans as valued employees, with 69 individuals currently

working at our facilities.

Specialty Services


South Texas Reserve and Learn

Whether patients need to find a primary care

physician or a specialist, a single phone call provides

free physician referrals. Patients can also get

information about services at South Texas Health

System, its facilities, classes, events and more.

A call to 800-879-1033 or a visit to southtexashealthsystem.com is all it takes.


Freestanding Emergency Departments (FEDs)

South Texas Health System’s freestanding ERs

are open 24 hours per day, 365 days per year, unlike

most urgent care centers that are open just eight to

16 hours per day. All of these ERs are staffed with

medical personnel and equipped with diagnostic

technology similar to that available in South Texas

Health System’s larger facility ERs.

Emergency medical conditions treated in the FEDs

include, but are not limited to, heart attacks, strokes,

respiratory distress, head injuries, abdominal pain

and orthopedic injuries. These conditions are beyond

the scope of treatment for most urgent care centers

or night clinics.

Our neighborhood FEDs can provide stabilizing

treatment equivalent to any hospital-based ER. In

addition, the facilities offer a comprehensive range

of outpatient diagnostic and laboratory services

available. Outpatient services include digital x-rays,

computer tomography scanning, and bone density,

digital mammography (certain sites) and laboratory

tests. Diagnostic, imaging and lab appointments

are available on a same-day, walk-in basis or by

appointment, so test results are provided more

quickly. Insurance requiring authorization may

result in wait time for approval prior to

completing the scan. Discounted rates are available

for cash payments.

Advanced Stroke Certification Two of our freestanding ERs--South Texas Health

System ER Weslaco and ER Mission--demonstrated

outstanding performance, earning Advanced

Disease-Specific Care Certification for Acute

Stroke Ready Hospital from The Joint Commission

and the American Heart Association®/American

Stroke Association®.

Advanced Cardiac Care The ERs in Weslaco, Mission and Monte Cristo

are the first in Texas and the second in the nation

to be certified in emergency cardiac care by

American College of Cardiology Accreditation.

ER Just Got EasierSouth Texas Health System provides residents

of the Valley with online ER wait times and ER

Reserve capabilities for non-life-threatening illnesses

or injuries.

To find out what the ER wait time is in

every South Texas Health System ER, visit

southtexashealthsystem.com. With ER RESERVE,

request a time up to 12 hours in advance at

southtexashealthsystem.com, and then wait in the

comfort of your home.

South Texas Advanced Cardiac Care Program (STACC)For patients with Congestive Heart Failure, STACC is dedicated to providing specialized, evidence-based care.

The program offers multidisciplinary care that focuses on timely intervention, education and follow-up care to

reduce readmissions and help patients stay out of the hospital.

For more information, please call 956-926-4317.

ER Wait Time is an average provided for informational purposes only. ER Reserve should be used only if you decide your care can wait until the time you select. Do not wait if your symptoms or conditions worsen or if you need immediate care since delays may complicate your condition. If you are unsure of your condition or if your condition worsens, then please go to the nearest emergency room or call 9-1-1. Some insurance plans may not cover an ER visit if it is deemed urgent care or may apply a different copay. Please check your covered benefits with your insurance provider for details.

Recognition: Accreditations and Awards

Emergency & Trauma Care– South Texas Health System McAllen is

verified as an Advanced Level II Trauma Center

– Both South Texas Health System Heart and Edinburg

are designated as Level IV Trauma Centers

(Texas Department of State Health Services)

OrthopedicsThe Total Knee Joint Replacement Center at

Cornerstone Regional Hospital is certified by

The Joint Commission:

– Certified Total Knee Replacement Program

Cardiac Care– South Texas Health

System Heart

received Chest Pain

Center with PCI

Accreditation by the

American College of Cardiology

– South Texas Health System Edinburg received

Chest Pain Center Accreditation by the American

College of Cardiology

Healthgrades, a U.S. company that evaluates healthcare

quality, has named South Texas Health System Heart

as one of

• America’s 50 Best in Cardiac Surgery

• America’s 100 Best in Coronary Intervention

• America’s 100 Best in Cardiac Care

Only 19 hospitals in the nation received all three awards.

South Texas Health System Heart is the only hospital in the

Valley to be recognized for cardiac services.


Laboratory ServicesAll South Texas Health System laboratories are

accredited by the College of American Pathologists

for meeting or exceeding the most scientifically

rigorous customized checklist requirements.

Behavioral Health– South Texas Health System Behavioral received

the Reader’s Choice Award for Best Behavioral

Hospital for the eighth consecutive year.

Stroke Center and Advanced Stroke CertificationBoth South Texas Health System McAllen and

Edinburg are certified by The Joint Commission as

Level II Advanced Primary Stroke facilities.

Two of our freestanding ERs--South Texas Health

System ER Weslaco and ER Mission--demonstrated

outstanding performance, earning Advanced

Disease-Specific Care Certification for Acute

Stroke Ready Hospital from The Joint Commission

and the American Heart Association®/American


Robotic SurgerySouth Texas Health System Edinburg has been

named a Center of Excellence in Robotic Surgery by

Surgical Review Corp.

Pediatric AsthmaThe Asthma Program at South Texas Health System

Children’s is certified by The Joint Commission for

providing quality care, treatment and services. It

was the first in Texas and second in the nation to be

designated as a Center of Excellence.


SafetySouth Texas Health System Edinburg, Heart and McAllen

both received a Grade A, Fall 2019 for patient safety from

the Leapfrog Group.

Bariatric/Weight-Loss Surgery Center– South Texas Health System Heart is

designated as a fully accredited Bariatric

Center by the Metabolic and Bariatric

Surgery Accreditation and Quality

Improvement Program (MBSAQIP)

and also received the

• Blue Cross/Blue Shield Blue Distinction

Plus for Bariatric Surgery

• Aetna Institute of Quality for Bariatric Surgery

• OptumHealth Bariatric Center of

Excellence for Bariatric Surgery

Radiology ServicesSouth Texas Health System McAllen

received accreditation in MRI and Nuclear

Medicine from the American College of

Radiology (ACR). South Texas Health

System Edinburg is recognized

by the American College of Radiology for

meeting strict certification standards.

Maternity CareSouth Texas Health System McAllen and Edinburg

participate in the Texas Ten Step program. The Department

of State Health Services (DSHS) in collaboration with

the Texas Hospital Association developed the program

as a method to improve maternity care practices in

birthing facilities. Policy development, education of staff,

and provision of discharge resources for breastfeeding

mothers are key initiatives of the program. South Texas

Health System McAllen and Edinburg were recognized by

Healthgrades for women’s services four years in a row.

South Texas Health System & Its LeadershipAll of our facilities are accredited by The

Joint Commission, the leading accreditor

of healthcare organizations

in the United States.

Licensed by the State of Texas.

2015 - 2018 2015 - 2018 2015 - 2018

Community Impact Summary

EducationSouth Texas Health System maintains affiliation

agreements with multiple institutions of higher

learning, serving as a site for clinical rotations for

students of nursing, medicine, physical therapy,

nutrition, respiratory, radiology, pharmacy and

other allied health sciences. Current affiliation

agreements in place include the University of

Texas Rio Grande Valley, South Texas College,

Texas State Technical College, University of

Texas at Austin, University of Texas at Houston,

University of Texas Health Science Center at San

Antonio, Texas A&M, Texas Women University,

Abilene Christian University, and Loma Linda

University along with other colleges and

universities nationwide.

McAllen Family Medicine Residency ProgramFor more than 40 years, the McAllen Family

Medicine Residency Program has trained and

educated over 240 family medicine physicians at

South Texas Health System McAllen. Established

back in 1977, the program was sponsored by

the University of Texas Health Science Center

San Antonio and in 2015, it became part of a

new sponsoring institution, the UTRGV Family

Medicine Residency Program.

Dedicated to the CommunitySouth Texas Health System generously donates time

and resources to multiple and varied organizations in the

South Texas area including:

• Ronald McDonald House Charities

of the Rio Grande Valley

• Edinburg Rotary Club

• Edinburg Chamber of Commerce

• Children’s Advocacy Center

• Edinburg Boys and Girls Club

• South Texas Juvenile Diabetes Association

• Counter Terrorism

• LUPE

• The Greater Mission Chamber of Commerce

• Rio Grande City Rotary Club

• Border Health Caucus

• Rio Grande Valley Diabetes Association

• Comfort House

• South Texas Trauma Symposium

• Capable Kids Organization

• Valley Partnership

• McAllen Rotary Clubs

• Rio Grande Valley Hispanic Chamber of Commerce

• McAllen Breast Cancer Awareness Walk, Run and Ride

• McAllen Chamber of Commerce

• Hidalgo County Clubs

• Weslaco Chamber of Commerce

• RGV Youth Preparedness Camp with the

Weslaco Fire Department

• American Cancer Society®

• Elite Productions Scholarship Programs

• Future Business Leaders of America

• Museum of South Texas History

• South Texas Agricultural Roundup

• UTRGV


uAdding More Freestanding Emergency DepartmentsSouth Texas Health System opened its doors on three more freestanding ERs in the Valley, for a total of

six. The three new locations opened in 2018 were in Monte Cristo, McColl and McAllen. The ER in Alamo

opened in January 2019. The ERs in Weslaco, Mission and Monte Cristo are the first in Texas and the

second in the nation to be certified in emergency cardiac care by ACC Accreditation. ER Weslaco and ER

Mission demonstrated outstanding performance, earning Advanced Disease-Specific Care Certification for

Acute Stroke Ready Hospital from The Joint Commission and the American Heart Association®/American


vNew Maternity Unit at McAllenA brand new maternity unit was unveiled at The Birthing Center at South Texas Health System McAllen,

dedicated to making the birthing experience comfortable for patients and their families.

wRenovated ACE Unit at McAllen South Texas Health System McAllen renewed its dedication to the special care it provides seniors.

The Acute Care for the Elderly (ACE) Unit, a floor dedicated to senior care, was renovated in 2018.

Stroke Rehab Certification South Texas Health System Edinburg Physical Rehabilitation Unit received Stroke Rehab certification from

The Joint Commission. It is the first inpatient rehabilitation program in the Rio Grande Valley.

South Texas Health System 2018 Milestones


Physicians are independent practitioners who are not employees or agents of South Texas Health System. The system shall not be liable for actions or treatments provided by physicians. Cornerstone is directly or indirectly owned by a partnership that includes physician owners, including certain members of the hospital medical staff. For language assistance, disability accommodations and the non-discrimination notice, visit our website. 190633-0325 11/19

For more information about our commitment to the South Texas community, please call the Marketing Department at 956-388-2020 or visit our website at southtexashealthsystem.com

Acute Care Facilities: « South Texas Health System Behavioral

2101 W. Trenton Rd. • Edinburg, TX 78539

Phone: 956-388-1300

southtexasbehavioralhealthcenter.com

« South Texas Health System Children’s


Phone: 956-388-6800

edinburgchildrenshospital.com

« South Texas Health System Edinburg


Phone: 956-388-6000


« South Texas Health System Heart

1900 S. D Street • McAllen, TX 78503

Phone: 956-994-2000

mcallenhearthospital.com

« South Texas Health System McAllen

301 W. Expressway 83 • McAllen, TX 78503

Phone: 956-632-4000

mcallenmedicalcenter.com

« Cornerstone Regional Hospital

2302 Cornerstone Blvd. • Edinburg, TX 78539

Phone: 956-618-4444

cornerstoneregional.com

Freestanding Emergency Departments:« South Texas Health System ER Alamo

140 E. Frontage Rd. • Alamo, TX 78516

sthseralamo.com

« South Texas Health System ER McColl

4702 S. McColl • Edinburg, TX 78539

sthsermccoll.com

« South Texas Health System ER Mission

900 E. Expressway 83 • Mission, TX 78572

Phone: 956-271-1200

sthsermission.com

«South Texas Health System ER Monte Cristo

3505 N. Interstate 69C • Edinburg, TX 78541

Phone: 956-259-2100

sthsermontecristo.com

« South Texas Health System ER Ware Road

3700 Nolana Ave. • McAllen, TX 78504

sthserwareroad.com

« South Texas Health System ER Weslaco

330 W. Expressway 83 • Weslaco, TX 78599

Phone: 956-975-2300

sthserweslaco.com

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83

83

McAllen

Edinburg

Alamo

Weslaco

Mission

IPM

IPM

IPM

IPM

IPM

IPMIPM

IPMIPM

Outpatient Clinics:• McAllen Family Medicine

Residency Center

205 E. Toronto Ave.,

McAllen, TX 78503

Phone: 956-687-6155

• Outpatient Physical

Rehabilitation Center

1800 S. 5th Street,

McAllen, TX 78503

Phone: 956-971-5640

• Pediatric Endocrinology

and Diabetes Institute

4302 S. Sugar Rd.,

Suite 205,

Edinburg, TX 78539

Phone: 956-287-0459

• Pediatric Comprehensive

Care Clinic

4302 S. Sugar Rd.,

Suite 205,

Edinburg, TX 78539

Phone: 956-381-0932

• Wound Healing Center

4302 S. Sugar Rd., Suite 101,

Edinburg, TX 78539

Phone: 956-388-2700

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2019 Community Profile - southtexashealthsystem.com · generation of healthcare providers including physicians, nurses, ... develop individualized treatment plans to lead patients