26667417 Knowledge Management

8/6/2019 26667417 Knowledge Management

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KnowledgeKnowledgeManagementManagement


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Knowledge ManagementKnowledge Management

United Features Syndicate, Inc.


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Wh at is KnowledgeWh at is KnowledgeManagement?Management?

Defined in a variety of ways. KM in education: a strategy to enable people

to develop a set of practices to create,capture, share & use knowledge to advance.

KM focuses on: people who create and use knowledge. processes and technologies by which knowledge is

created, maintained and accessed. artifacts in which knowledge is stored (manuals,

databases, intranets, books, heads).


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Knowledge management is a disciplineth at promotes an integrated approac h toidentifying, managing and s h aring all of an enterprises information needs.Th ese information assets may include

databases, documents, policies andprocedures as well as previouslyunarticulated expertise and experienceresident in individual workers.

Source: GartnerGroup Research.

Wh at is KnowledgeWh at is KnowledgeManagement?Management?


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Wh ere does KM come from?Wh ere does KM come from? Technology

Infrastructure, Database, Web, Interface Globalization

World wide markets, North American integration Demographics Aging population, workforce mobility, diversity Economics

Knowledge economy

Customer relations Quality Increase in information

Specialization, Volume, Order

Sources: Brown J.S. & Duguid, P. (1991). Organisational learning and communities-of-practice.Organisational Science. .O Dell C. & Grayson Jr., C.J. (1998). If only we knew what we know. Stewart, T.(2002). The wealth of knowledge.


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Data, Information & Knowledge

Data, Information & Knowledge

DATA INFORMATION KNOWLEDGE

Definition R fact s, figure s and record s

contained in as stem .

Data placed intoa form that i s

acce ss ible, timelyand accurate .

Information incontext to makeit insightful and

relevant forhuman action .

Reason Proce ss ing Storing / Acce ss ing.

Insight , innovation ,

improvement .

"We are drowning in information but starved for knowledge "Naisbitt , J. (1984 ) Megatrends: Ten new directions transforming our l ives.

Source: Luan, J & Serban, A. (2002, Jun e). Knowledge management concepts, models and applications. Paper presentedat Annual AIR Forum, Toronto.


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Two types of knowledgeTwo types of knowledge

Exp licit knowledgeF ormal or codifiedD ocuments: reports,policy manuals, w h itepapers, standardproceduresD atabasesBooks, magazines,

journals (library)

I m plicit (Tacit) knowledgeInformal and uncodifiedValues, perspectives &cultureKnowledge in h eadsMemories of staff, suppliersand vendors

Documented nformation that can facilitate action.

Know-how & learning embedded within the minds

p eo p le.

Knowledge informs decisions and actions .Sources: Polanyi, M. (1967). The tacit dimension. Leonard, D. & Sensiper, S. (1998). The Role of Tacit Knowledge in GroupInnovation. California Management Review.


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Layers of knowledge

Layers of knowledge

Implicit (Tacit) Explicit

Individual

Organizational

In people s heads.

Undocumentedways of working inteams, teaching.

Culturalconventionsknown and followedbut not formalized.

Personal documents

on my C:\

Formalized processfor developing

curriculum.Corporate polices and

procedures.

Source: Luan, J & Serban, A. (2002, Jun e). Knowledge management concepts, models and applications. Paper presentedat Annual AIR Forum, Toronto.


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In th

e BusinessW

orldIn th

e BusinessW

orld KM is becoming a big deal in industry. KM involves collaboration,

organizational learning, best practices,workflow, IP management, documentmanagement, customer focus and usingdata meaningfully [data mining].

KM requires understanding the soft skillsnecessary to work with people.

Source: Clare Hart, President and CEOFactiva, Knowledge Management London 4 April 2001

Documents

26667417 Knowledge Management