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List of Att
Long term reorganisation
Shifts in the patterns of careers &
Transfer & Promotion Procedures
Groundwork
Key Processes
Human Resource Systems
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The increased emphasis of white collarproductivity &
Retrenchment - driven shifts in patterns ofsupervision &
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Energy phase
Politeness phaseStorming Phase
Inquiry Phase
Translated into balanced score card
Business strategy
Core values
Critical success factors
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Strategy
Boston Consulting group
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Henry Mintzberg
Brian Quinn
Roger Harrison
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Marion Devine
Quinn
Roffey Park
Roger Leek
Gareth Morgan
Arnold Kransdorff
Charles Handy
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HR Practices
Sheffield University
CIPD Research
Gallup's Research
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Correct AnswerMultiple Choice Single Answer
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Completion of Management Agenda
Impact of HRM to the bottom line
3600 Feedback based on
Effects of changing workplace on employees
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Correct AnswerMatch The Following
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HR Agenda
HR Practitioners
HR Strategists
Responsibilities of HR
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Cultural differences
Peter Smith
Asprey& Garrad
Role of HR
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Social Agenda
Operational role
Managerial role
Strategic role
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Question
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Complex organisations use information for
Correct Answer
Multiple Choice Multiple Answer
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QuestionCorrect Answer
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True/False
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Data Items
Information
Interpretation
T&D executivesHR planning
Maximum strategy impact
Unisys
True/False
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Correct Answer
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True/False
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True/False
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Cost of external failure
Cost of prevention
Cost of appraisal
Cost of internal failure
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QuestionCorrect Answer
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Classic consultancy cycle
Technology
Dave Ulrich
Gareth Morgan
Question
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Correct AnswerMultiple Choice Single Answer
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Select The Blank
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Multiple Choice Single Answer
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Question
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Tyson of Cranfield
Kinsley
Murlis
Armstrong
Tyson of Cranfield
Kinsley Lord
Murlis
Armstrong
Multiple Choice Multiple Answer
Question
Correct Answer
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QuestionCorrect Answer
Multiple Choice Multiple Answer
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True/False
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Correct Answer
Select The Blank
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True/FalseQuestion
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Operational Level
Strategic Decisions
Strategic Level
Managerial Level
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trategic HRmpted Questions and Answers
________ issues tend to be well disguised.Territorial
Of the economy
The increased opportunities for traditional vertical mobility
Resulting scrutiny of professional work
Risk taking that upset the culture & style of management
True
Uncertainty
Charles Handy
Strategic HR activity includes :-
HR related policies and actions use ________.
Business language
Customer satisfaction
The key feature of TQ programme require :-
Human Resource Department
Clients and users
Reward and Control
Personnel function
Correct Answer
Human Resources and manufacturing were tied to the highest paylevels of functional heads.
Finding ways to reduce ________ is a key responsibility ofmanagement.
Who argues that firm must see their roles as contributing to societyover the long term, rather than simply increasing shareholderdividends in the short term?
Change Management , Succession Planning , Training anddevelopment
To explain the concept of TQ it is first necessary to define quality interms of :-
Extensive education & training in team working , Problem solving
techniques , Facilitator skills
Correct Answer
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Political environment consists of
The unfairness issues are associated with :-
Scarce resources of power , Income , Opportunity
Mission
Senior management starts the cutback processes with :-
Expense controls , Job freezes , Elimination of frills
When the term strategy was began to emerge in business?In 1960's
Today survival depends on :-
Competitiveness , Meeting customer needs , Meeting client needs
What is far higher in firms with unions?
Rate of internal job changes
Organizations are aspiring to become the :-
Employer of choice
Managing people , Strategic Thinking , Political
True
The management thinking has developed over the last :-
30 years
The specialists develop :-
Business skills , Consultancy skills , Relationships
All aspects of the merger need ________.
Managing
Governance of society is :-
Interest group politics , Global interdependence , Concern for equity
Comparisons with other organizations , Feelings that other classesof employees in the same organization are more favorably treated
Organizations are battle field in which workers and managers viefor the :-
Organizations exist to accomplish some ________ or set ofobjectives.
The current skills and strengths of the high flyers reflected theirpriorities to a large extent, are as :-
HR can help managers to understand how to define roles in thelight of business drivers and how to identify the capabilitiesrequired to do the job.
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Mutating
The informal system acts as what for the employees?
Safety valves
The SHRM contribution could include :-
Reward
Competencies has been decoupled from employment.
False
Indoctrinative
Mission and strategy must be :-
Clearly communicated , Understood , Adhered
Organisation
Plan
True
Organization's mission and goals should be translated into its :-
Business & strategic plan
________ made studies of why change efforts often fail.John Koner
True
Flexibility is HR's most precious asset.
The development of a joint venture culture , Team building ,Development of flexibility among employees
The ________ and control systems should be altered to support thestrategic human resource function.
The ________ approach to culture change can lead to wide scalechanges at an informal, technical level.
Developing unity of purpose and a shared belief that what is goodfor individual is good for
The business side of the process begins with the strategic ________as the guiding framework.
T&D is strongly aligned to the strategic leadership and planningprocesses of the business.
Executives often need couching in the arts of leadership especiallyduring major change.
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False
The word Strategy is derived from which sphere ?
Military sphere
True
The strategy mainly focus on how many things?
Two
Who quoted manual on business strategy?
Lewis Carrollis Alice,s
The chambers of 20th century dictionary describes strategy as :-
Generalship
Grappling
False
What does change bring about for individuals & organizations?
Opportunities
False
An achievement culture disempowers through :-
True
T Q
In the current state of evolution of HR, there is a perceived need tosell the value of HR.
Many experts & professionals are ________ with the issue of how tobuild, maintain and retain intellectual capital intellectual capital.
By 2006, the number of individuals working part-time is expectedto increase to 33 percent.
According to Hudson relationship more in terms of a divorce fromall that is familiar.
Burnout & stress , Treating the individual as an instrument of thetask , Through inhibiting dissent about goals and values
It is one thing to measure an activity, another to assess how good itis !
________ is potentially one of the most difficult to implementeffectively.
The critical knowledge which stays in the informal systemincludes :-Know - how , Information on stakeholder relationships , Experiences& ideas
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Commitment strategy is inherently ________.
Long term
Knowledge owner's
True
False
If there is too much stability the organization can become :-
Internally focused
Informal system is also known as :-
Shadow system
Responsibility , Reporting lines , Roles
Rational process
Contracting consists of :-
________ performance does not occur in a vaccum.
High
Key elements of business unit strategy are :-
The Agenda group's needs were as follows :-
IT skills , Strategic Thinking skills , Entrepreneurial
Strategic management involves :-
Mission & strategy , Formal structure , Human resource system
Communication is :-
________ responsibility is to keep up to date & keep up with theinformation flow.
The HR team needs to be able to operate strategically, even if itsdelivery is currently operational.
Human resource activities are typically administered by competentpractices.
When the following are ill defined in an organization, trainingsessions can help build up manager's confidence :-
During the 70's & 80's much work was done to produce models tofacilitate :-
Sharing expectations , Setting ground rules , Defining roles andresponsibilities
Superior effectiveness , Superior cost position , Superior quality orability
About relationship building , Is obvious area for active collaborationbetween human resource professionals and the line , Considered akey component of change management
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HR professionals has to be skilled in the art of ________.
Clarifying
False
Primary sources of data are :-
Strategic management style includes :-
Strategic planning , Strategic control , Financial control
Cultural area
True
________ can provide a steering force for organization improvement.
Strategy
Lead to better outputs
Intentions of partners are exploredKey players conflict with each other at a number of levels
Key players start to ask questions which explore each other's vision
Few personnel managers use ________ as an indicator for morale.
Absenteeism
Internal business perspective
Build on strengths of brand
Courtesy and care
Operational performance
Communication is not very important in pre-merger phase.
False
Different forms of pay such as :-
Salary , Bonuses , Stock options
QWL programs are not a vehicle for identifying & implementingchanges.
Interviews with senior Management , Interviews and questionnaireswith line Management , In-depth questionnaires from humanresource staff
The technical and political changes in the organization will triggerchanges in the :-
The real abilities of management are reflected in their competitiverecord against other organizations in their industry.
Correct Answer
Correct Answer
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Successful companies are :-
Value driven
________ has established an international on-line service center.
Unisys
Capitalizing on the skills , Knowledge , Experience
What is the key to the model of the new strategic agenda?
Performance management
Competencies
Outstanding communication & persuasion skills
Three
Head hunters
Continuous
False
Creativity & technical skills
________ of management is likely to be another key agenda item.
Quality
What is challenging enough for an organisation to make the most oftheir intellectual capital?
Maslow's self-motivators who primarily seek opportunities todevelop their :-
Robert.B.Raich has identified "social glues" of the company of thefuture, which are :-Create a sense of ownership through financial rewards , Createsense of pride in the organization , Value and facilitate balance withorganization
One of the most valuable factor in overcoming cultural challengesis :-
Standard Life's UK workforce has grown by 40% in ________ yearsand currently numbers 9700 employees.
According to whom there is a much wider caliber of people applyingfor jobs than in years gone by?
What type of effort is required to encourage all the members of theorganization to work together?
Organisations are attempting to integrate culture change objectiveswith Career Planning.
What types of basic skills are required in an R & D type oforganization?
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Strategic thinking is a ________ process.
Continuing
Remuneration , Benefits , Terms and conditions
Strategic
Head count reduction are occurring :-
With greater frequency
Contrast sharply
Good indicators of culture are :-
________ is considered as a strategic activity.
Recruitment
Competitive edge comes from the ________ of people.
Quality
Sophisticated human relations mode
Organisational effectiveness outcomes include :-
Higher productivity , Higher quality , Higher profits
The most common cause of merger failure is :-
Culture clashes
Different areas of HR strategy :-
Resourcing , Commitment , Rewards
True
Thinking Process
Stars, dogs & cash cows
During mergers, effective HR integration is carried out on thefollowing :-
The ________ link calls for dialogue between the business concernsand the human resource concern.
The values and principles of QWL ________ with the ones operatingin many organisations.
The rituals & routines which the staff engage in , The amount andthe nature of political activity , Symbolism of certain aspects
Given the current emphasis on individualism the obvious routemight seem to be the ________.
Operational information makes the job of the personnel clerkeasier.
Correct Answer
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Academic from McGill University
Logical inscrementalism
Organization's objectives
False
Training provisions include :-
Strategic level , Tactical level , Operational level
Challenges of working across boundaries are :-
Lack of trust , Turf issues , Cultural Differences
Culture
If mergers are handled professionally they can never backfire.
False
False
If a firm uses aggressive approach for culture change it usually :-
Mobilises dissent , Is politically nave , Lacks skills
False
What should not be underestimated in the pre merger phase?
The biggest challenge for strategic H R is to create the type ofculture that will support the :-
HR contributions are not required during the process of businessstrategy formulation.
Type of training provided , How training budgets are controlled ,Evaluation practices
A simple way to analyse the types of human resource information isto use the familiar pyramid of :-
The organization's ________ must be conducive to productivity andquality improvement.
In practice, the right balance between individuals & team has neverproved to be elusive.
The business side of the process begins with the strategic link asthe guiding framework.
Employee's loyalty to their colleagues , Ways of working , Companybrand
Correct Answer
Different approaches to changing an organisation's culture may bemore or less difficult
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Formal communication
Change happens in an evolutionary way
Career development in flatter structures project
True
False
Capabilities
The state most productive of change and new possibilities is the :-
Edge of chaos
HR has to balance short-term skills and long-term development :-
Needs
Business strategies are necessarily expressed in writing.
False
Roffey park
Training & development can support a culture change
Studied organizations which formerly had low rates of staff turnover
Knowledge can give individuals career trading power
Environmental
Computerised personnel information have major benefits such as :-
Personnel are normally in a good position to influence the contentof opinion surveys.
There is only a single tool available in the market for conducting aformal audit.
Individual level where people are usually motivated to close thegap between their current and desired ________.
Who carry out the annual survey of issues related to working inorganizations?
Correct AnswerAn organization has no presence beyond that of the people whobring it to life
The questionnaire of Towers Perrin study asked respondents toselect and rank 5 items from a list of 17 ________ factors affectingHuman Resource Management.
Reducing tedious clerical work , Producing better quality letters ,Reducing the chance of errors
Networking is the main operating mode & there is a strong culturein which :-Risk taking is good , Innovations can be made by everyone , Thereis a tolerance of honest mistakes
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Reward
The adult learning process does not include :-
Continuous professional development
1990's
Employee satisfaction
Institute of Work Psychology
Predictive nature of employee satisfaction
Employee Retentions
Organizational excellence
Strategy as an emerging process of ________.
Action
Tony Groundy
Size , Complexity , Sophistication of their personnel function
A database on people consisting of what facilitates networking?
People's skills , People's expertise , Project experience
EAPM
Strategic issues related to quantitative measures are :-
Constant change , Multi-Functional , People as assets
Team members can be so busy that they do not :-
Motivation strategy will refer to the performance management and________ systems.
Which period have been characterized by smaller, learnerorganizations with responsive structures and delayeredmanagement?
Correct Answer
According to Roger Harrison what can be achieved throughexploiting the dynamic tension between the strengths of differentculture types?
________ suggests Human Resource Strategy in itself may not beeffective.
The distinction between the different levels may vary in differentorganisations according to their :-
The emerging role of the HR Manager in Europe - This study wasconducted by :-
Take time to reflect , To see the wood for the trees , Take stock ofwhat needs to be the new focus
Pettigrew & Whipp identified ________ central factors for managingchange successfully.
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Five
HR being seen as :-
Low credibility , Services , Transactional partner
To work out what is required to support the business strategy are :-Stock trade current staff , Assess future needs , Identify gaps
Approaches dealing with problems of integration are :-
The practices used in different QWL programs ________.
Vary widely
Development
True
False
1998
False
Recruited
The technical changes will trigger a set of :-
Political issues
The different linking themes include :-
Competencies , Technology , International dimensions
Understand how business strategy is formed , Understand keybusiness issues , Establish methods of linking business &HRstrategy
Which needs to be focused on areas which are relevant to the
individual and the organisation?
Much criticism of PRP stems from its failure to take account of teamneeds.
As per a study, the human resource activities rated above 70percent were :-Workforce productivity , Team work , Employee education andtraining
Strategists does not distinguishes strategy from businessobjectives, plans, financial projections, target for shareholder valueor key result areas.
A survey of senior HR Managers carried out in ________ had straightforward ways of describing what the core role of strategic HRShould be.
The organization's values must be conducive to productivity andquality improvement.
People are ________ and developed to do jobs defined by theorganization's formal structure.
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Christopher Lasch has labeled a culture of " narcissism".
True
Labour pools
Profit related pay & share ownership
True
T&D
False
Strategies for securing commitment to change :-
Preparation , Acceptance , Commitment
Quality of life consists of :-
Trade off between family , Leisure , Career
The macro strategy of a QWL program does not determine :-
General approach for creating change
Many firms can afford to ignore the international dimensions.
False
Strategy
True
Three
Organizations also vary on the degree to which they promote from
within v/s hire from external and :-
Which are manifestations of value statements about the worth ofpeople to an organization?
The only real measure of the quality of a product and service iswhether it delivers customer satisfaction.
________ executives take a full part in the strategic planning
process.
Managers are able to support people with their development aswell as their current skills.
The human Resource organization will probably have to review it'smission and ________.
The use of flexible hours, daily, weekly and annual are related totime based.
How many interrelated sets of processes will have to be carefullymonitored?
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Angela Mulvie
The process of eliminating jobs is frequently compared to ________.
Death and murder
UK
Marilyn McDougall & Angela Mulvie
Range of competencies
Roffey Park
Different areas of HR responsibility include :-
Maximum strategic impact , Co-ordinate , Communicate
Growth
Strategies towards unions should take into account issues such as :-
Informal system is :-
Inherently unpredictable
Operational issues related to qualitative measures are :-
Stability , Functional integrity , People as expenses
Virtual
Ingredients of business strategy are :-
Analytical , Visionary , Flexible
HR Strategies
Individual employees have the technical knowledge to achieve :-
Short-term Results
Marilyn McDougall and ________ carried out a study of howcompanies measure the impact of HRM to the bottom line.
Correct Answer
________ is created from the intellect of knowledge workers, notfrom the labour of low grade service and production workers.
The occupation of workers being considered , Productivitydifferences , Human capital differences
________ Companies are appearing at the center of loose alliances,linked together with global networks.
HR professional should apply risk management techniques to thedifferent aspects of ________.
The potential for making a major contribution would seem to rest at3 levels such as :-
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Strategic , Operational , Within the human resources
Purcell and Ahlstrand
Motivation is also affected in an organization by :-
Quality of leadership
The nature of the product
Evidence suggests unionised establishments will be less successful.
False
Let go of unnecessary routine tasks means ________.Bebureaucratize
Partnership
Resource
Types of contribution are :-
Major political shifts have opened up vast new markets for :-
Capitalist goods & service
Reassurance
False
Management
Human Resource Management in the multidivisional company - Theauthors of this book is ________.
"Can product be `stolen' " or imposed by competition ( need forsecrecy) is classified under :-
Which approach is provided by HR professionals to addressing keyorganizational issues?
The major focus is on ________ acquisition to carry out the strategicplan as well as the development of procedures for measuring andmonitoring performance.
Exceptional teamwork , Excellence in normal key tasks , Highachievement in a special project
The organisation will treat employees with respect & dignity isknown as ________.
The differences in perspective of senior management and unitmanagers is not very significant.
Which teams are being encouraged to take their corporatecitizenship roles seriously?
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False
Shaun Tyson
Improvement
Develop , Store , Able to retrieve
Clarify career tracks , Ensure balance , Involve people
Market place
In a marketing / service organisation, development includes :-
The most cost effective approach is :-
To identify core elements , Concentrate efforts on core elements
True
6
Knowledge exchange
HR function cannot be prioritized and the appropriate focus forbenchmarking can be selected.
Who suggests that the HR department itself will be an integratingdevice?
Continuous ________ and learning targets should be features of theprocess of managing for high performance.
There has to be a clear strategy with regard to the type ofknowledge the organisation wishes to :-
Key targets for strategic activity with regard to employeesinclude :-
Widespread competition from a range of sources is leading togreater corporate amalgamation within the :-
On the job training , Interpersonal skills , Career path throughmarketing
The interest in recent years in emotional & other forms ofintelligence is starting to percolate through into westernmanagement vocabulary.
How many characteristics were listed in the survey of theInternational Manager?
________ aims to put a financial measure on an organisation'sintellectual capital.
Research carried out in the UK suggests that core elements indevelopment of competitive advantages are :-
Management development , Career development , Continuoustraining & retraining
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Co - exist
Government, the economy and civil society need to be in :-
Balance
Retention of Talents
Mentor
Embedded practices
Recruitment
Outcomes of business strategy :-
Mission statement , Financial projections , Company positioning
The easiest form of change to implement is ________.
Strengthening the culture
What is unlikely to lead to knowledge sharing?
People's goodwill
Strategic integration
________ process is the key to an effective human resource system.
Performance Appraisal
True
Knowledge sponsor
3 M
HR Activities
Attributes of a quality employee :-
Attitude to quality , Team work , Accuracy
In an organisation you have to recognise that the formal & informalsystems ________.
Correct Answer
Which is the process of linking human resource managementpolicies and activities to explicit business strategies?
Pettigrew and Whipp Concluded from the recent research intochange in a number of British firms in Automobile, Publishing,financial services and insurance industries.
In some companies there is a senior level ________ who can ensurebroad level attention for knowledge issues.
The following is a well known company which encourages
innovations :-
HR practitioners are under pressure to prove that value is beingadded by :-
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Action Research , Data Feedback , Team Building
Two
E-commerce is becoming the 'normal' way to do business.
True
H R Managers are responsible for:-
The technical changes will trigger a set of political issues.
True
HR Teams
Coherence in the management of change
Line Managers should insist on involving HR Professionals :-
In business strategy making process
True
U S and them', approach
Key areas of cultural differences
Relationship more in terms of a divorce
Assist groups & individuals
Gaps between organizational rhetoric and reality need to be :-Identified & addressed
CPIS
________ is the largest single item of cost
Change in the cultural area calls for an examination of norms andvalues, using such group-based methods as :-
The ________ key processes that need major attention are reward
and control.
Setting salary policy , Implementing salary policy , Administratingsalary policy
Who are criticized for developing training and developmentstrategies which do not match business priorities?
The ability to hold the business together as a totality whilesimultaneously changing it is known as ________.
The HR team has developed a list of ways of developing thesebehaviours, based on the work of the centre for creative leadership.
Correct Answer
What provides the potential to enhance the strategic contribution inall the new agenda areas?
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Payroll
Leaders should :-
Low accident rates
Who had identified general avenues of growth?
Gertz and Baptista
True
Employee relations strategy is to develop :-Policies , Systems , Procedures
________ year compensation plans for individuals.
Five
Rosabeth Moss Kantor
Communication can help create buy - in to new ways of operating.
True
Quality of life
Data storage
Administration of employee procedures
Identify line needs
63
Knowledge , Information , Learning
Stress and tension
Be discouraged from announcing that there will be no redundancies, Communicate openly about the situation , Should lead toemployees trusting top management
QWL also referred to as a set of organisational practices does notinclude :-
During mergers early contacts set the tone and arrogance iscommon.
What is important is not how responsibilities are divided but howpeople can pull together to pursue new opportunities is the dictumof :-
Correct Answer
In Henley's 1992 Business survey ________ percent of respondentsspent between 1% & 2% of turnover on training.
Knowledge management is fundamentally about creating thecondition in which human beings create & share :-
Latent tensions like geological fault lines become visible under thecondition of:-
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Radford defines responsibilities of HR.
True
Business strategy has two levels.
True
True
False
Typically QWL programmes have ________ strategies.
Both micro & macro
Greater financial security
Involvement , Commitment , Conflict
Marilyn McDougall and Angela Mulvie
Personal ramifications
The top initiatives for competitive advantage include :-
HR needs to be fully in tune with the :-
Internal system
20 years ago QWL programs were not widely known in :-
U S A
________ is a faster means of communication.
Business and HR issues influence each other, and in turn influencecorporate and business unit strategy.
The 3 dilemmas or choices identified by researchers for managersinclude :-Cultural break or cultural sensitivity , PRP as follower or leader ,Developing Management skills
Operational level focuses on the processes by which theorganization obtains and allocates the resources needed to carryout its strategy and objectives.
Organisational needs & individual needs can conflict with individualneeds for :-
Attainment of present work goals and present feelings about thecareer, such as:-
Who carried out a study of how companies measure the impact ofHRM to the bottom line?
Moving your role or function or department down the strategic roadhas :-
Reward innovation , Communicate directions and plans , Identifyhigh potential employees early
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Grapevine
Critical success factors consist of :-
People , Financial performance , Market share
The aim of most organizations is to achieve :-High-quality outputs
A skilled human resources professional
True
Formal communication includes :-
Senior management presentation , Road shows , Corporate videos
In the strategic model phase 2 is :-
Defining strategic opportunities
Communication technology , Systems design , Application tools
Commitment strategy is inherently :-
Long term
H R
Over estimated
What are vulnerable assets of an organisation?
People
Concern is sometimes expressed that the pursuit of TQ costs :-More money than it saves
What flourish in the shadow system?
Grapevine , Political behaviour , Networks
Manpower planning
Whose role is most critical to minimize the potential for `winners &losers'?
Professor Robert B. Reich has identified six 'social glues' of thecompany of the future.
H R has to develop a knowledge management framework whichshould provide appropriate infrastructure in the form of :-
Who has a critical role to play in bringing about successful, neworganizations ?
The role of internal environmental changes within the organizationsas well as employees cannot be :-
Correct Answer
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Current date
Age distribution
Are we a `young' or `old; organisation
True
What is the key task for an organization?
Attracting new talent
True
There are only a few barriers to organizational learning.
True
Exit
Measures and rewards are aligned with:-
Short-term business Results
Overall individual behaviour needs to be measured in ________.
Output terms
Newsletters is one of the method of informal communication.
False
Structures were based on :-
Team development plans
Full part in strategic planning processEffective development of an organizational strategy
Job analyses for long-term objectives
International on-line service centre
Long term
Perhaps the biggest obstacle to shared learning is a blame culturewhen things go wrong.
Kotler suggests four basic steps for dealing with the politicaldimensions in managerial work.
________ interview data, provides a useful steer as to whereimprovements need to be made.
Division of labour , Central unity of control , Pyramid of managers &supervisors
Team performance guides need to be developed and completedby :-
Correct Answer
Developing characteristics of people needed to run business in________ .
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OD practitioners
In the immediate transition, major events include :-
True
________ and appropriate rewards may be part of the answer.
Training
Speed , Responsiveness , Agility
The introduction , Maintenance , Improvement
Unionization
HR strategy can be used as an :-
Integrating force
Flatter structures can reinforce the desire to hoard information.
True
Organisational Change
Design of a selection system that supports the ________ strategies.
Organizational
Open and frank dialogues between merging parties bring benefits.
True
HR strategies are expressed as bland statements.
The team consists of experienced ________ who have both internalconsultancy and business experience.
The appointment of a new board of directors , Other keyappointments , Redundancies
Strategic level deals with policy formulation and overall goalsetting.
Dave Ulrich suggests that organizational success will spring fromcapabilities such as :-
The QWL program provides a framework for co-ordinating what inorder to produce improvements in QWL outcomes?
________ is frequently said to reflect poorly on the abilities of themanagement.
Human Resource Management Audit (HRMA) is a data-basedapproach to :-
The effects on external staffing due to the presence of a union areas follows -
The wages, benefits, work rules are clearly known to applicants ,The wage level is generally higher than in comparison firms , Thepromotion & job security system is usually based on seniority
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True
1990's
Strategic management involves :-
Mission & strategy , Formal structure , Human resource system
True
What senior executives do?
Develop Strategy
The different linking themes include :-Competencies , Technology , International dimensions
Business strategy content are :-
Socio economic , Technological , Political-legal
Changing any process in isolation is a fool's errand.
True
False
Which of the following is not a method of learning?
Outdoor development
Majority of the cartelistic of international manager involve
Soft skills
Training provisions include :-
Prof. Peter Smith's concept is related to :-Cultural Differences , Cross-cultural working , People work together
Internal customer
Performance management of the ________ has mainly focused onactivity management.
In real terms, the cost of quality is the cost incurred in not gettingthings right first time.
Develop a commitment of how to organise and manage forcompetitiveness.
Type of training provided , How training budgets are controlled ,Evaluation practices
The concept of what is vital to improve the effectiveness of anorganisation's process :-
There are ________ for sharing & developing knowledge inside thecompany.
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Opportunities
Cost cutting programs , Reduction of capacity , Divestitures
The most cost effective approach is :-Concentrate efforts on core elements , To identify core elements
H R Managers are responsible for:-
The cost of an action to prevent or reduce defects and failures
The cost of assessing the quality achieved
Different human resources management systems
True
Primary sources of data are :-
People
In the immediate transition, major events include :-
Strategic business partnership is :-
Not a one way street
Size , Complexity , Sophistication of their personnel function
Typical actions that reduce the scope of activity of an organizationinclude :-
Setting salary policy , Implementing salary policy , Administratingsalary policy
Correct Answer
The cost arising outside the organisation due to failure to achievethe quality specified after the transfer of ownership to the customer
The costs arising within the organisation due to failure to achieve
the quality specified before the transfer of ownership to thecustomer
Organizations whose employees are represented by unionsfrequently have ________.
QWL represents an image of the way people should relate to eachother & to their organisation.
Interviews with senior Management , Interviews and Questionnaireswith line Management , In-depth Questionnaires from humanresource staff
Most important assets an organization has and their effectivemanagement is the key to its success :-
The appointment of a new board of directors , Other keyappointments , Redundancies
The distinction between the different levels may vary in differentorganisations according to their :-
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False
Finance department
Development strategy should be guided by a :-
Vision & Set of values
The SHRM contribution could include :-
Blue collar workers
The remaining corps of employees
IT sector employers are looking for :-
Specific skills , Experience , High market value
True
Flexibility
Gaining Entry
Working Practices
Appropriate risks
Formal Authority
Quality of life consists of :-
Trade off between family , Leisure , Career
Communication is :-
Many organizations are now grappling with the need to recruit andretain loyal employees.
Cost information is seen as a responsibility of ________ as per H RManager.
The development of a joint venture culture , Team building ,Development of flexibility among employees
Who, in the past expected periodic unemployment over theircareers?
When top managers lay off technical & professional workers, theymust assess the impact of such lay off on :-
HR partner will probably be involved in some way with theimplementation of the solution.
What is the general obsevation / importance in ensuring excellentcandidates can be seen at times which are possible for them, ratherthan to a fixed interview schedule?
Correct Answer
About relationship building , Is obvious area for active collaborationbetween human resource professionals and the line , Considered akey component of change management
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HR Scorecard stands alone but fits into the ________ scorecard.
Balance
False
Satisfaction
Results
The unfairness issues are associated with :-
The introduction , Maintenance , Improvement
Outcomes of business strategy :-
Financial projections , Company positioning , Mission statement
Some prerequisites of HR team include :-
Today what has become more salient in lay off procedures?
Interpersonal dimensions
Mission can provide a steering force for organization improvement.
False
Human resource matters , Systems , Processes
The generalists should develop ________.
At least one area of expertise
Hostile
Time is not a major constraint as the organization works at full
capacity throughout the year.
The majority of respondents commented on the negative featuresof working in a political environment, including the adverse effectson job ________.
The CIPD research also highlighted the predictive nature of theemployee satisfaction for business :-
Comparisons with other organizations , Feelings that other classesof employees in the same organization are more favorably treated
The QWL program provides a framework for co-ordinating what inorder to produce improvements in QWL outcomes?
Interpersonal and consultancy skills , Planning and implementationskills , Willingness to learn from other organisation
The 100 day plan addresses most of the integration issues at thelevel of :-
The employees are sensitive to the differences which affect themmost especially if they perceive the acquisition to be :-
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Which is HR's most precious asset?
Credibility
Forms of employee participation in idea generation are :-
Suggestion schemes , Quality circles , Problem-solving groups
78
Right people are being :-
Hired , Promoted , Transferred
Critical success factors consist of :-
People , Financial performance , Market share
Strategies for securing commitment to change :-
Preparation , Acceptance , Commitment
The first task is for the human resource function to clarify its own :-
Priorities
Closely together
IT sector employers are looking for :-Specific skills , Experience , High market value
Quality of life consists of :-
Trade off between family , Leisure , Career
Communication is :-
The unfairness issues are associated with :-
The introduction , Maintenance , Improvement
In Roffey park's survey, electronic mail is used by ________ percentof respondents.
Cross-boundary working is where employees of different corporatecultures are required to work :-
About relationship building , Is obvious area for active collaborationbetween human resource professionals and the line , Considered akey component of change management
Comparisons with other organizations , Feelings that other classesof employees in the same organization are more favorably treated
The QWL program provides a framework for co-ordinating what inorder to produce improvements in QWL outcomes?
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Outcomes of business strategy :-
Financial projections , Company positioning , Mission statement
Some prerequisites of HR team include :-
Human resource matters , Systems , Processes
Forms of employee participation in idea generation are :-
Suggestion schemes , Quality circles , Problem-solving groups
Right people are being :-
Hired , Promoted , Transferred
Critical success factors consist of :-People , Financial performance , Market share
Strategies for securing commitment to change :-
Preparation , Acceptance , Commitment
Strategic management involves :-
Mission & strategy , Formal structure , Human resource system
The different linking themes include :-
Competencies , Technology , International dimensions
Business strategy content are :-
Socio economic , Technological , Political-legal
Training provisions include :-
Prof. Peter Smith's concept is related to :-
Cost cutting programs , Reduction of capacity , Divestitures
The most cost effective approach is :-
Concentrate efforts on core elements , To identify core elements
H R Managers are responsible for:-
Interpersonal and consultancy skills , Planning and implementationskills , Willingness to learn from other organisation
The 100 day plan addresses most of the integration issues at thelevel of :-
Type of training provided , How training budgets are controlled ,Evaluation practices
Cultural Differences , Cross-cultural working , People work together
Typical actions that reduce the scope of activity of an organization
include :-
Setting salary policy , Implementing salary policy , Administratingsalary policy
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Primary sources of data are :-
In the immediate transition, major events include :-
Size , Complexity , Sophistication of their personnel function
Defined 5 main kinds of teams
The SHRM contribution could include :-
True
Defined 5 main kinds of teams
Key elements of business unit strategy are :-
Recruitment should be part of an overall:-
Career management strategy
People's expectations of senior management include :-
Interviews with senior Management , Interviews and questionnaireswith line Management , In-depth questionnaires from humanresource staff
The appointment of a new board of directors , Other keyappointments , Redundancies
The distinction between the different levels may vary in differentorganisations according to their :-
Correct Answer
Companies will have in future to think of different kinds of practicesto apply to employment relationshipsLord Model encapsulates much of what organisation development
now involves
Common sense is a systematic learnable discipline with a widerange of explicit competencies
The development of a joint venture culture , Team building ,Development of flexibility among employees
The political frame emphasizes that no strategy will work without apower base.
Correct Answer
Companies will have in future to think of different kinds of practicesto apply to employment relationshipsModel encapsulates much of what organisation development nowinvolves
Common sense is a systematic learnable discipline with a widerange of explicit competencies
Superior cost position , Superior quality or ability , Superioreffectiveness
Forward planning , Professionalism , Conviction on delivery of themessage
For each key process for which we are responsible, ask questionssuch as :-
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________ is a major contributor to employee uncertainty.
Fear of the unknown
PCMM stands for People Capability Modern Model.
False
True
Extrinsic
Pay system includes :-
Type of system , Base rate , Incentive plan
Team meetings , Team building , Taking stock if working practices
4
Top team works together
HR's challenge is to identify :-
Culture
Managers , Technicians , Professionals
HR professionals need to understand the business and its :-
Challenges
How is it measured? , How good is it ? Is it good enough ? , Hw canit be improved?
The reward and control systems must be altered to support thestrategic human resource function.
Employer emphasizes on which type of rewards associatedperformance and design systems that link rewards to short-termperformance?
HR Professionals can support alliances through helping and makingdifferences explicit by :-
The 3rd phase of the strategic models suggests how manyquestions?
When coherent approach to human resource management is,
however, only possible in developing and managing the processis :-
The following questions enable to identify where the strategicopportunities may lie :-Does the organisation have a mission statement ? , Does theorganisation have a set of strategic objectives ? , Are there anyrelationships within the organisation causing you particulardifficulty
When companies cut back the following categories they create anew set of problems :-
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Corrosive approach
Influence
Retrenchment and downsizing are used to indicate :-
Planned & / or implemented actions
Day-to-day management
Sense of Direction
Policy Formulation
Allocates the resources
Usually which approach is used to defend existing order & opposechange initiators?
Good negotiating skills, communication skills and the ability topersuade and ________ people at all levels.
Correct Answer
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trategic HRmpted Questions and Answers
________ issues tend to be well disguised.Territorial
Uncertainty
HR related policies and actions use ________.
Business language
Mission
All aspects of the merger need ________.
Managing
Reward
Indoctrinative
Plan
________ made studies of why change efforts often fail.
John Koner
Grappling
T Q
Commitment strategy is inherently ________.
Long term
Finding ways to reduce ________ is a key responsibility ofmanagement.
Organizations exist to accomplish some ________ or set ofobjectives.
The ________ and control systems should be altered to support thestrategic human resource function.
The ________ approach to culture change can lead to wide scalechanges at an informal, technical level.
The business side of the process begins with the strategic ________as the guiding framework.
Many experts & professionals are ________ with the issue of how tobuild, maintain and retain intellectual capital intellectual capital.
________ is potentially one of the most difficult to implementeffectively.
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Knowledge owner's
________ performance does not occur in a vaccum.
High
HR professionals has to be skilled in the art of ________.
Clarifying
________ can provide a steering force for organization improvement.
Strategy
Few personnel managers use ________ as an indicator for morale.
Absenteeism
________ has established an international on-line service center.Unisys
Three
________ of management is likely to be another key agenda item.
Quality
Strategic thinking is a ________ process.
Continuing
Strategic
Contrast sharply
________ is considered as a strategic activity.
Recruitment
Competitive edge comes from the ________ of people.
Quality
Sophisticated human relations mode
________ responsibility is to keep up to date & keep up with theinformation flow.
Standard Life's UK workforce has grown by 40% in ________ yearsand currently numbers 9700 employees.
The ________ link calls for dialogue between the business concernsand the human resource concern.
The values and principles of QWL ________ with the ones operatingin many organisations.
Given the current emphasis on individualism the obvious routemight seem to be the ________.
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Culture
Capabilities
Environmental
Reward
Strategy as an emerging process of ________.
Action
Tony Groundy
Five
The practices used in different QWL programs ________.
Vary widely
1998
Recruited
T&D
Strategy
The organization's ________ must be conducive to productivity andquality improvement.
Individual level where people are usually motivated to close thegap between their current and desired ________.
The questionnaire of Towers Perrin study asked respondents toselect and rank 5 items from a list of 17 ________ factors affectingHuman Resource Management.
Motivation strategy will refer to the performance management and________ systems.
________ suggests Human Resource Strategy in itself may not beeffective.
Pettigrew & Whipp identified ________ central factors for managingchange successfully.
A survey of senior HR Managers carried out in ________ had straightforward ways of describing what the core role of strategic HRShould be.
People are ________ and developed to do jobs defined by theorganization's formal structure.
________ executives take a full part in the strategic planningprocess.
The human Resource organization will probably have to review it'smission and ________.
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Angela Mulvie
The process of eliminating jobs is frequently compared to ________.
Death and murder
Growth
Virtual
HR Strategies
Purcell and Ahlstrand
Let go of unnecessary routine tasks means ________.
Bebureaucratize
Resource
Reassurance
Improvement
Knowledge exchange
Co - exist
Marilyn McDougall and ________ carried out a study of howcompanies measure the impact of HRM to the bottom line.
________ is created from the intellect of knowledge workers, notfrom the labour of low grade service and production workers.
________ Companies are appearing at