Strategic HR Consolidated

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Long term reorganisation

Shifts in the patterns of careers &

The increased emphasis of white collar productivity

&

Retrenchment - driven shifts in patterns of

supervision &

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Transfer & Promotion Procedures

Groundwork

List of A



Key Processes

Human Resource Systems

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Energy phase

Politeness phase



Storming Phase

Inquiry Phase

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Translated into balanced score card

Business strategy

Core values

Critical success factors

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Strategy

Boston Consulting group

Henry Mintzberg

Brian Quinn


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Roger Harrison

Marion Devine

Quinn

Roffey Park

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Roger Leek

Gareth Morgan

Arnold KransdorffCharles Handy

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HR Practices

Sheffield University

CIPD Research

Gallup's Research


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Completion of Management Agenda

Impact of HRM to the bottom line3600 Feedback based on

Effects of changing workplace on employees


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HR Agenda

HR Practitioners

HR StrategistsResponsibilities of HR


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Cultural differences

Peter Smith



Asprey& Garrad

Role of HR


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Social Agenda

Operational role



Managerial role

Strategic role

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Complex organisations use information for

Data Items

Information

Interpretation

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QuestionT&D executives

HR planning

Maximum strategy impact

Unisys

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Cost of external failure

Cost of prevention

Cost of appraisal

Cost of internal failure

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Classic consultancy cycle

Technology

Dave Ulrich

Gareth Morgan


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Tyson of Cranfield

Kinsley

Murlis

Armstrong


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Tyson of Cranfield

Kinsley Lord

Murlis

Armstrong


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Operational Level

Strategic Decisions

Strategic Level

Managerial Level



________ issues tend to be well disguised.

Territorial

Correct Answer

Of the economy

The increased opportunities for traditional vertical mobility

Resulting scrutiny of professional work

Risk taking that upset the culture & style of management

Human Resources and manufacturing were tied to the highest pay levels of

functional heads.

True

Finding ways to reduce ________ is a key responsibility of management.

Uncertainty

long term, rather than simply increasing shareholder dividends in the short

Charles Handy

Strategic HR activity includes :-

Change Management , Succession Planning , Training and development

HR related policies and actions use ________.

Business language

To explain the concept of TQ it is first necessary to define quality in terms of :-

Customer satisfaction

The key feature of TQ programme require :-

Extensive education & training in team working , Problem solving techniques

, Facilitator skills

Correct Answer

Human Resource Department

Clients and users

Strategic HR

ttempted Questions and Answers



Reward and Control

Personnel function

Political environment consists of

Interest group politics , Global interdependence , Concern for equity

The unfairness issues are associated with :-

Comparisons with other organizations , Feelings that other classes of

employees in the same organization are more favorably treated

Organizations are battle field in which workers and managers vie for the :-

Scarce resources of power , Income , Opportunity

Organizations exist to accomplish some ________ or set of objectives.

Mission

Senior management starts the cutback processes with :-

Expense controls , Job freezes , Elimination of frills

When the term strategy was began to emerge in business?

In 1960's

Today survival depends on :-

Competitiveness , Meeting customer needs , Meeting client needs

What is far higher in firms with unions?

Rate of internal job changes

Organizations are aspiring to become the :-

Employer of choice

The current skills and strengths of the high flyers reflected their priorities to a

large extent, are as :-

Managing people , Strategic Thinking , Political

HR can help managers to understand how to define roles in the light of

business drivers and how to identify the capabilities required to do the job.

True

The management thinking has developed over the last :-

30 years

The specialists develop :-





________ made studies of why change efforts often fail.

John Koner

Executives often need couching in the arts of leadership especially during

major change.True

Flexibility is HR's most precious asset.

False

The word Strategy is derived from which sphere ?

Military sphere

In the current state of evolution of HR, there is a perceived need to sell the

value of HR.True

The strategy mainly focus on how many things?

Two

Who quoted manual on business strategy?

Lewis Carrollis Alice,s

The chambers of 20th century dictionary describes strategy as :-

Generalship

Many experts & professionals are ________ with the issue of how to build,

maintain and retain intellectual capital intellectual capital.

Grappling

By 2006, the number of individuals working part-time is expected to increase

to 33 percent.

False

What does change bring about for individuals & organizations?

Opportunities

According to Hudson relationship more in terms of a divorce from all that is

familiar.

False

An achievement culture disempowers through :-



Burnout & stress , Treating the individual as an instrument of the task ,

Through inhibiting dissent about goals and values

It is one thing to measure an activity, another to assess how good it is !

True

________ is potentially one of the most difficult to implement effectively.

T Q

The critical knowledge which stays in the informal system includes :-

Know - how , Information on stakeholder relationships , Experiences & ideas

Commitment strategy is inherently ________.

Long term

________ responsibility is to keep up to date & keep up with the informationflow.

Knowledge owner's

The HR team needs to be able to operate strategically, even if its delivery is

currently operational.

True

Human resource activities are typically administered by competent practices.

False

If there is too much stability the organization can become :-

Internally focused

Informal system is also known as :-

Shadow system

When the following are ill defined in an organization, training sessions can

help build up manager's confidence :-

Responsibility , Reporting lines , Roles

During the 70's & 80's much work was done to produce models to facilitate :-

Rational process

Contracting consists of :-, ,

________ performance does not occur in a vaccum.



High

Key elements of business unit strategy are :-

Superior effectiveness , Superior cost position , Superior quality or ability

The Agenda group's needs were as follows :-IT skills , Strategic Thinking skills , Entrepreneurial

Strategic management involves :-

Mission & strategy , Formal structure , Human resource system

Communication is :-

About relationship building , Is obvious area for active collaboration between

human resource professionals and the line , Considered a key component of

change management

HR professionals has to be skilled in the art of ________.

Clarifying

QWL programs are not a vehicle for identifying & implementing changes.

False

Primary sources of data are :-

Interviews with senior Management , Interviews and questionnaires with line

Management , In-depth questionnaires from human resource staff

Strategic management style includes :-

Strategic planning , Strategic control , Financial control

The technical and political changes in the organization will trigger changes in

the :-

Cultural area

The real abilities of management are reflected in their competitive record

against other organizations in their industry.

True

________ can provide a steering force for organization improvement.

Strategy

Correct Answer

Lead to better outputs

Intentions of partners are explored



Key players conflict with each other at a number of levels

Key players start to ask questions which explore each other's vision

Few personnel managers use ________ as an indicator for morale.

Absenteeism

Correct Answer

Internal business perspective

Build on strengths of brand

Courtesy and care

Operational performance

Communication is not very important in pre-merger phase.

False

Different forms of pay such as :-Salary , Bonuses , Stock options

Successful companies are :-

Value driven

________ has established an international on-line service center.

Unisys

What is challenging enough for an organisation to make the most of their

intellectual capital?

Capitalizing on the skills , Knowledge , Experience

What is the key to the model of the new strategic agenda?

Performance management

Maslow's self-motivators who primarily seek opportunities to develop their :-

Competencies

Robert.B.Raich has identified "social glues" of the company of the future,

which are :-

Create a sense of ownership through financial rewards , Create sense of pridein the organization , Value and facilitate balance with organization

One of the most valuable factor in overcoming cultural challenges is :-

Outstanding communication & persuasion skills



Standard Life's UK workforce has grown by 40% in ________ years and

currently numbers 9700 employees.

Three

According to whom there is a much wider caliber of people applying for jobs

than in years gone by?Head hunters

What type of effort is required to encourage all the members of the

organization to work together?

Continuous

Organisations are attempting to integrate culture change objectives with

Career Planning.

False

What types of basic skills are required in an R & D type of organization?

Creativity & technical skills

________ of management is likely to be another key agenda item.

Quality

Strategic thinking is a ________ process.

Continuing

During mergers, effective HR integration is carried out on the following :-

Remuneration , Benefits , Terms and conditions

The ________ link calls for dialogue between the business concerns and the

human resource concern.

Strategic

Head count reduction are occurring :-

With greater frequency

The values and principles of QWL ________ with the ones operating in many

organisations.

Contrast sharply

Good indicators of culture are :-

The rituals & routines which the staff engage in , The amount and the nature

of political activity , Symbolism of certain aspects



________ is considered as a strategic activity.

Recruitment

Competitive edge comes from the ________ of people.

Quality

Given the current emphasis on individualism the obvious route might seem to

be the ________.

Sophisticated human relations mode

Organisational effectiveness outcomes include :-

Higher productivity , Higher quality , Higher profits

The most common cause of merger failure is :-

Culture clashes

Different areas of HR strategy :-

Resourcing , Commitment , Rewards

Operational information makes the job of the personnel clerk easier.

True

Correct Answer

Thinking Process

Stars, dogs & cash cows

Academic from McGill University

Logical inscrementalism

The biggest challenge for strategic H R is to create the type of culture that will

support the :-

Organization's objectives

HR contributions are not required during the process of business strategy

formulation.

False

Training provisions include :-

Type of training provided , How training budgets are controlled , Evaluation

practices

A simple way to analyse the types of human resource information is to use the

familiar pyramid of :-

Strategic level , Tactical level , Operational level



Challenges of working across boundaries are :-

Lack of trust , Turf issues , Cultural Differences

The organization's ________ must be conducive to productivity and quality

improvement.Culture

If mergers are handled `professionally they can never backfire.

False

In practice, the right balance between individuals & team has never proved to

be elusive.

False

If a firm uses aggressive approach for culture change it usually :-Mobilises dissent , Is politically naïve , Lacks skills

The business side of the process begins with the strategic link as the guiding

framework.

False

What should not be underestimated in the pre merger phase?

Employee's loyalty to their colleagues , Ways of working , Company brand

Correct Answer

Different approaches to changing an organisation's culture may be more or

less difficult

Formal communication

Change happens in an evolutionary way

Career development in flatter structures project

Personnel are normally in a good position to influence the content of opinion

surveys.

True

False

Individual level where people are usually motivated to close the gap between

their current and desired ________.

Capabilities





Employee satisfaction

Institute of Work Psychology

Predictive nature of employee satisfaction

Employee Retentions

According to Roger Harrison what can be achieved through exploiting thedynamic tension between the strengths of different culture types?

Organizational excellence

Strategy as an emerging process of ________.

Action

________ suggests Human Resource Strategy in itself may not be effective.

Tony Groundy

The distinction between the different levels may vary in differentorganisations according to their :-

Size , Complexity , Sophistication of their personnel function

A database on people consisting of what facilitates networking?

People's skills , People's expertise , Project experience

-

-EAPM

Strategic issues related to quantitative measures are :-

Constant change , Multi-Functional , People as assets

Team members can be so busy that they do not :-

Take time to reflect , To see the wood for the trees , Take stock of what needs

to be the new focus

Pettigrew & Whipp identified ________ central factors for managing change

successfully.

Five

HR being seen as :-

Low credibility , Services , Transactional partner

To work out what is required to support the business strategy are :-

Stock trade current staff , Assess future needs , Identify gaps

Approaches dealing with problems of integration are :-



Understand how business strategy is formed , Understand key business issues

, Establish methods of linking business &HR strategy

The practices used in different QWL programs ________.

Vary widely

Which needs to be focused on areas which are relevant to the individual and

the organisation?

Development

Much criticism of PRP stems from its failure to take account of team needs.

True

As per a study, the human resource activities rated above 70 percent were :-

Workforce productivity , Team work , Employee education and training

Strategists does not distinguishes strategy from business objectives, plans,

financial projections, target for shareholder value or key result areas.

False

A survey of senior HR Managers carried out in ________ had straight forward

ways of describing what the core role of strategic HR Should be.

1998

The organization's values must be conducive to productivity and quality

improvement.

False

People are ________ and developed to do jobs defined by the organization's

formal structure.

Recruited

The technical changes will trigger a set of :-

Political issues

The different linking themes include :-

Competencies , Technology , International dimensions

Christopher Lasch has labeled a culture of " narcissism".

True

Organizations also vary on the degree to which they promote from within v/s

hire from external and :-



Labour pools

Which are manifestations of value statements about the worth of people to an

organization?

Profit related pay & share ownership

The only real measure of the quality of a product and service is whether it

delivers customer satisfaction.

True

________ executives take a full part in the strategic planning process.

T&D

Managers are able to support people with their development as well as their

current skills.

False

Strategies for securing commitment to change :-

Preparation , Acceptance , Commitment

Quality of life consists of :-

Trade off between family , Leisure , Career

The macro strategy of a QWL program does not determine :-

General approach for creating change

Many firms can afford to ignore the international dimensions.

False

The human Resource organization will probably have to review it's mission

and ________.

Strategy

The use of flexible hours, daily, weekly and annual are related to time based.

True

How many interrelated sets of processes will have to be carefully monitored?

Three

Marilyn McDougall and ________ carried out a study of how companies

measure the impact of HRM to the bottom line.

Angela Mulvie



The process of eliminating jobs is frequently compared to ________.

Death and murder

Correct Answer

UK

Marilyn McDougall & Angela MulvieRange of competencies

Roffey Park

Different areas of HR responsibility include :-

Maximum strategic impact , Co-ordinate , Communicate

________ is created from the intellect of knowledge workers, not from the

labour of low grade service and production workers.

Growth

Strategies towards unions should take into account issues such as :-

The occupation of workers being considered , Productivity differences ,

Human capital differences

Informal system is :-

Inherently unpredictable

Operational issues related to qualitative measures are :-

Stability , Functional integrity , People as expenses

________ Companies are appearing at the center of loose alliances, linked

together with global networks.

Virtual

Ingredients of business strategy are :-

Analytical , Visionary , Flexible

HR professional should apply risk management techniques to the different

aspects of ________.

HR Strategies

Individual employees have the technical knowledge to achieve :-

Short-term Results

The potential for making a major contribution would seem to rest at 3 levels

such as :-

Strategic , Operational , Within the human resources



Human Resource Management in the multidivisional company - The authors

of this book is ________.

Purcell and Ahlstrand

Motivation is also affected in an organization by :-Quality of leadership

"Can product be `stolen' " or imposed by competition ( need for secrecy) is

classified under :-

The nature of the product

Evidence suggests unionised establishments will be less successful.

False

Let go of unnecessary routine tasks means ________.Bebureaucratize

Which approach is provided by HR professionals to addressing key

organizational issues?

Partnership

________

well as the development of procedures for measuring and monitoring

Resource

Types of contribution are :-

Exceptional teamwork , Excellence in normal key tasks , High achievement in

a special project

Major political shifts have opened up vast new markets for :-

Capitalist goods & service

The organisation will treat employees with respect & dignity is known as

________.

Reassurance

The differences in perspective of senior management and unit managers is not

very significant.

False

Which teams are being encouraged to take their corporate citizenship roles

seriously?



Management

HR function cannot be prioritized and the appropriate focus for

benchmarking can be selected.

False

Who suggests that the HR department itself will be an integrating device?

Shaun Tyson

Continuous ________ and learning targets should be features of the process of

managing for high performance.

Improvement

There has to be a clear strategy with regard to the type of knowledge the

organisation wishes to :-

Develop , Store , Able to retrieve

Key targets for strategic activity with regard to employees include :-

Clarify career tracks , Ensure balance , Involve people

Widespread competition from a range of sources is leading to greater

corporate amalgamation within the :-

Market place

In a marketing / service organisation, development includes :-

On the job training , Interpersonal skills , Career path through marketing

The most cost effective approach is :-

To identify core elements , Concentrate efforts on core elements

The interest in recent years in emotional & other forms of intelligence is

starting to percolate through into western management vocabulary.

True

How many characteristics were listed in the survey of the International

Manager?

6

________ aims to put a financial measure on an organisation's intellectual

capital.

Knowledge exchange



Research carried out in the UK suggests that core elements in development of

competitive advantages are :-

Management development , Career development , Continuous training &

retraining

In an organisation you have to recognise that the formal & informal systems ________.

Co - exist

Government, the economy and civil society need to be in :-

Balance

Correct Answer

Retention of Talents

Mentor

Embedded practicesRecruitment

Outcomes of business strategy :-

Mission statement , Financial projections , Company positioning

The easiest form of change to implement is ________.

Strengthening the culture

What is unlikely to lead to knowledge sharing?

People's goodwill

Which is the process of linking human resource management policies and

activities to explicit business strategies?

Strategic integration

________ process is the key to an effective human resource system.

Performance Appraisal

Pettigrew and Whipp Concluded from the recent research into change in a

number of British firms in Automobile, Publishing, financial services and

insurance industries.True

In some companies there is a senior level ________ who can ensure broad

level attention for knowledge issues.

Knowledge sponsor



The following is a well known company which encourages innovations :-

3 M

HR practitioners are under pressure to prove that value is being added by :-

HR Activities

Attributes of a quality employee :-

Attitude to quality , Team work , Accuracy

Change in the cultural area calls for an examination of norms and values,

using such group-based methods as :-

Action Research , Data Feedback , Team Building

The ________ key processes that need major attention are reward and control.

Two

E-commerce is becoming the 'normal' way to do business.

True

H R Managers are responsible for:-, ,

The technical changes will trigger a set of political issues.

True

Who are criticized for developing training and development strategies whichdo not match business priorities?

HR Teams

The ability to hold the business together as a totality while simultaneously

changing it is known as ________.

Coherence in the management of change

Line Managers should insist on involving HR Professionals :-

In business strategy making process

The HR team has developed a list of ways of developing these behaviours,

based on the work of the centre for creative leadership.

True

Correct Answer

U S and them', approach

Key areas of cultural differences



Relationship more in terms of a divorce

Assist groups & individuals

Gaps between organizational rhetoric and reality need to be :-

Identified & addressed

What provides the potential to enhance the strategic contribution in all the

new agenda areas?

CPIS

________ is the largest single item of cost

Payroll

Leaders should :-

Be discouraged from announcing that there will be no redundancies ,

Communicate openly about the situation , Should lead to employees trustingtop management

QWL also referred to as a set of organisational practices does not include :-

Low accident rates

Who had identified general avenues of growth?

Gertz and Baptista

During mergers early contacts set the tone and arrogance is common.

True

Employee relations strategy is to develop :-

Policies , Systems , Procedures

________ year compensation plans for individuals.

Five

What is important is not how responsibilities are divided but how people can

pull together to pursue new opportunities is the dictum of :-

Rosabeth Moss Kantor

Communication can help create buy - in to new ways of operating.

True

Correct Answer

Quality of life

Data storage



Administration of employee procedures

Identify line needs

In Henley's 1992 Business survey ________ percent of respondents spent

between 1% & 2% of turnover on training.

63

Knowledge management is fundamentally about creating the condition in

which human beings create & share :-

Knowledge , Information , Learning

Stress and tension

Radford defines responsibilities of HR.

True

Business strategy has two levels.

True

Business and HR issues influence each other, and in turn influence corporate

and business unit strategy.

True

The 3 dilemmas or choices identified by researchers for managers include :-

Cultural break or cultural sensitivity , PRP as follower or leader , Developing

Management skills

Operational level focuses on the processes by which the organization obtains

and allocates the resources needed to carry out its strategy and objectives.

False

Typically QWL programmes have ________ strategies.

Both micro & macro

Organisational needs & individual needs can conflict with individual needs

for :-

Greater financial security

,

Involvement , Commitment , Conflict



Who carried out a study of how companies measure the impact of HRM to the

bottom line?

Marilyn McDougall and Angela Mulvie

Moving your role or function or department down the strategic road has :-

Personal ramifications

The top initiatives for competitive advantage include :-

Reward innovation , Communicate directions and plans , Identify high

potential employees early

HR needs to be fully in tune with the :-

Internal system

20 years ago QWL programs were not widely known in :-

U S A

________ is a faster means of communication.

Grapevine

Critical success factors consist of :-

People , Financial performance , Market share

The aim of most organizations is to achieve :-

High-quality outputs

Whose role is most critical to minimize the potential for `winners & losers'?

A skilled human resources professional

Professor Robert B. Reich has identified six 'social glues' of the company of the

future.

True

Formal communication includes :-

Senior management presentation , Road shows , Corporate videos

In the strategic model phase 2 is :-

Defining strategic opportunities

H R has to develop a knowledge management framework which should

provide appropriate infrastructure in the form of :-

Communication technology , Systems design , Application tools



Commitment strategy is inherently :-

Long term

,

H R

The role of internal environmental changes within the organizations as well as

employees cannot be :-

Over estimated

What are vulnerable assets of an organisation?

People

Concern is sometimes expressed that the pursuit of TQ costs :-

More money than it saves

What flourish in the shadow system?

Grapevine , Political behaviour , Networks

Correct Answer

Manpower planning

Current date

Age distribution

Are we a `young' or `old; organisation

Perhaps the biggest obstacle to shared learning is a blame culture when things

go wrong.

True

What is the key task for an organization?

Attracting new talent

Kotler suggests four basic steps for dealing with the political dimensions in

managerial work.

True

There are only a few barriers to organizational learning.

True

________ interview data, provides a useful steer as to where improvements

need to be made.

Exit



Measures and rewards are aligned with:-

Short-term business Results

Overall individual behaviour needs to be measured in ________.

Output terms

Newsletters is one of the method of informal communication.

False

Structures were based on :-, ,

Team performance guides need to be developed and completed by :-

Team development plans

Correct AnswerFull part in strategic planning process

Effective development of an organizational strategy

Job analyses for long-term objectives

International on-line service centre

Developing characteristics of people needed to run business in ________ .

Long term

The team consists of experienced ________ who have both internal

consultancy and business experience.

OD practitioners

In the immediate transition, major events include :-

The appointment of a new board of directors , Other key appointments ,

Redundancies

Strategic level deals with policy formulation and overall goal setting.

True

________ and appropriate rewards may be part of the answer.

Training

Dave Ulrich suggests that organizational success will spring from capabilities

such as :-

Speed , Responsiveness , Agility



The QWL program provides a framework for co-ordinating what in order to

produce improvements in QWL outcomes?

The introduction , Maintenance , Improvement

________

Unionization

HR strategy can be used as an :-

Integrating force

Flatter structures can reinforce the desire to hoard information.

True

Human Resource Management Audit (HRMA) is a data-based approach to :-

Organisational Change

The effects on external staffing due to the presence of a union are as follows -

The wages, benefits, work rules are clearly known to applicants , The wage

level is generally higher than in comparison firms , The promotion & job

security system is usually based on seniority

Design of a selection system that supports the ________ strategies.

Organizational

Open and frank dialogues between merging parties bring benefits.

True

HR strategies are expressed as bland statements.

True

Performance management of the ________ has mainly focused on activity

management.

1990's



In real terms, the cost of quality is the cost incurred in not getting things right

first time.

True

What senior executives do?

Develop Strategy





Business strategy content are :-

Socio economic , Technological , Political-legal

Changing any process in isolation is a fool's errand.

True

Develop a commitment of how to organise and manage for competitiveness.

False

Which of the following is not a method of learning?

Outdoor development

Majority of the cartelistic of international manager involve

Soft skills



practices

Prof. Peter Smith's concept is related to :-

Cultural Differences , Cross-cultural working , People work together

The concept of what is vital to improve the effectiveness of an organisation's

process :-

Internal customer

There are ________ for sharing & developing knowledge inside the company.

Opportunities

Typical actions that reduce the scope of activity of an organization include :-

Cost cutting programs , Reduction of capacity , Divestitures


Concentrate efforts on core elements , To identify core elements


Correct Answer



The cost arising outside the organisation due to failure to achieve the quality

specified after the transfer of ownership to the customer

The cost of an action to prevent or reduce defects and failures

The cost of assessing the quality achieved

The costs arising within the organisation due to failure to achieve the quality

specified before the transfer of ownership to the customer

Organizations whose employees are represented by unions frequently have

________.

Different human resources management systems

QWL represents an image of the way people should relate to each other & to

their organisation.

True

Primary sources of data are :-Interviews with senior Management , Interviews and Questionnaires with line

Management , In-depth Questionnaires from human resource staff

Most important assets an organization has and their effective management is

the key to its success :-

People



Redundancies

Strategic business partnership is :-

Not a one way street

The distinction between the different levels may vary in different

organisations according to their :-


Many organizations are now grappling with the need to recruit and retain

loyal employees.

False

Cost information is seen as a responsibility of ________ as per H R Manager.

Finance department

Development strategy should be guided by a :-

Vision & Set of values



The SHRM contribution could include :-

The development of a joint venture culture , Team building , Development of

flexibility among employees

Who, in the past expected periodic unemployment over their careers?Blue collar workers

When top managers lay off technical & professional workers, they must assess

the impact of such lay off on :-

The remaining corps of employees

IT sector employers are looking for :-

Specific skills , Experience , High market value

HR partner will probably be involved in some way with the implementationof the solution.

True

What is the general obsevation / importance in ensuring excellent candidates

can be seen at times which are possible for them, rather than to a fixed

interview schedule?

Flexibility

Correct Answer

Gaining Entry

Working Practices

Appropriate risks

Formal Authority



Communication is :-



change management

HR Scorecard stands alone but fits into the ________ scorecard.

Balance

Time is not a major constraint as the organization works at full capacity

throughout the year.



False

The majority of respondents commented on the negative features of working

in a political environment, including the adverse effects on job ________.

Satisfaction

The CIPD research also highlighted the predictive nature of the employee

satisfaction for business :-

Results





produce improvements in QWL outcomes?The introduction , Maintenance , Improvement


Financial projections , Company positioning , Mission statement

Some prerequisites of HR team include :-

Interpersonal and consultancy skills , Planning and implementation skills ,

Willingness to learn from other organisation

Today what has become more salient in lay off procedures?

Interpersonal dimensions

Mission can provide a steering force for organization improvement.

False

The 100 day plan addresses most of the integration issues at the level of :-

Human resource matters , Systems , Processes

The generalists should develop ________.

At least one area of expertise

The employees are sensitive to the differences which affect them most

especially if they perceive the acquisition to be :-

Hostile

Which is HR's most precious asset?

Credibility



Forms of employee participation in idea generation are :-

Suggestion schemes , Quality circles , Problem-solving groups

In Roffey park's survey, electronic mail is used by ________ percent of

respondents.78

Right people are being :-

Hired , Promoted , Transferred





The first task is for the human resource function to clarify its own :-

Priorities

Cross-boundary working is where employees of different corporate cultures

are required to work :-

Closely together





Communication is :-



change management
































practices











Interviews with senior Management , Interviews and questionnaires with lineManagement , In-depth questionnaires from human resource staff



Redundancies




Correct Answer

Companies will have in future to think of different kinds of practices to apply

to employment relationships

Defined 5 main kinds of teams

Common sense is a systematic learnable discipline with a wide range of

explicit competencies




True

Correct Answer



Model encapsulates much of what organisation development now involves


Common sense is a systematic learnable discipline with a wide range ofexplicit competencies


Superior cost position , Superior quality or ability , Superior effectiveness

Recruitment should be part of an overall:-



Career management strategy

People's expectations of senior management include :-

Forward planning , Professionalism , Conviction on delivery of the message

For each key process for which we are responsible, ask questions such as :-

How is it measured? , How good is it ? Is it good enough ? , Hw can it be

improved?

________ is a major contributor to employee uncertainty.

Fear of the unknown

PCMM stands for People Capability Modern Model.

False

The reward and control systems must be altered to support the strategichuman resource function.

True

Employer emphasizes on which type of rewards associated performance and

design systems that link rewards to short-term performance?

Extrinsic

Pay system includes :-

Type of system , Base rate , Incentive plan

HR Professionals can support alliances through helping and making

differences explicit by :-

Team meetings , Team building , Taking stock if working practices

The 3rd phase of the strategic models suggests how many questions?

4

When coherent approach to human resource management is, however, only

possible in developing and managing the process is :-

Top team works together

The following questions enable to identify where the strategic opportunities

may lie :-

Does the organisation have a mission statement ? , Does the organisation have

a set of strategic objectives ? , Are there any relationships within the

organisation causing you particular difficulty



HR's challenge is to identify :-

Culture

When companies cut back the following categories they create a new set of

problems :-

Managers , Technicians , Professionals

HR professionals need to understand the business and its :-

Challenges

Usually which approach is used to defend existing order & oppose change

initiators?

Corrosive approach

Good negotiating skills, communication skills and the ability to persuade and

________ people at all levels.Influence

Retrenchment and downsizing are used to indicate :-

Planned & / or implemented actions

Correct Answer

Day-to-day management

Sense of Direction

Policy Formulation

Allocates the resources



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6

7

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2

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72

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76

77

73

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________ issues tend to be well disguised.

Territorial

Finding ways to reduce ________ is a key responsibility of management.

Uncertainty

HR related policies and actions use ________.

Business language

Organizations exist to accomplish some ________ or set of objectives.

Mission

All aspects of the merger need ________.

Managing

The ________ and control systems should be altered to support the strategic

human resource function.

Reward

The ________ approach to culture change can lead to wide scale changes at an

informal, technical level.Indoctrinative

The business side of the process begins with the strategic ________ as the

guiding framework.

Plan

________ made studies of why change efforts often fail.

John Koner

Many experts & professionals are ________ with the issue of how to build,maintain and retain intellectual capital intellectual capital.

Grappling

________ is potentially one of the most difficult to implement effectively.

T Q

Commitment strategy is inherently ________.

Strategic HR




Long term

________ responsibility is to keep up to date & keep up with the information

flow.

Knowledge owner's

________ performance does not occur in a vaccum.

High

HR professionals has to be skilled in the art of ________.

Clarifying

________ can provide a steering force for organization improvement.

Strategy

Few personnel managers use ________ as an indicator for morale.Absenteeism

________ has established an international on-line service center.

Unisys

Standard Life's UK workforce has grown by 40% in ________ years and

currently numbers 9700 employees.

Three

________ of management is likely to be another key agenda item.

Quality

Strategic thinking is a ________ process.

Continuing

The ________ link calls for dialogue between the business concerns and the

human resource concern.

Strategic

The values and principles of QWL ________ with the ones operating in many

organisations.

Contrast sharply

________ is considered as a strategic activity.

Recruitment

Competitive edge comes from the ________ of people.



Quality

Given the current emphasis on individualism the obvious route might seem to

be the ________.

Sophisticated human relations mode

The organization's ________ must be conducive to productivity and quality

improvement.

Culture

Individual level where people are usually motivated to close the gap between

their current and desired ________.

Capabilities

The questionnaire of Towers Perrin study asked respondents to select and

rank 5 items from a list of 17 ________ factors affecting Human ResourceManagement.

Environmental

Motivation strategy will refer to the performance management and ________

systems.

Reward

Strategy as an emerging process of ________.

Action

________ suggests Human Resource Strategy in itself may not be effective.

Tony Groundy

Pettigrew & Whipp identified ________ central factors for managing change

successfully.

Five

The practices used in different QWL programs ________.

Vary widely

A survey of senior HR Managers carried out in ________ had straight forwardways of describing what the core role of strategic HR Should be.

1998

People are ________ and developed to do jobs defined by the organization's

formal structure.

Recruited



________ executives take a full part in the strategic planning process.

T&D

The human Resource organization will probably have to review it's mission

and ________.Strategy

Marilyn McDougall and ________ carried out a study of how companies

measure the impact of HRM to the bottom line.

Angela Mulvie

The process of eliminating jobs is frequently compared to ________.

Death and murder

________ is created from the intellect of knowledge workers, not from thelabour of low grade service and production workers.

Growth

________ Companies are appearing at the center of loose alliances, linked

together with global networks.

Virtual

HR professional should apply risk management techniques to the different

aspects of ________.

HR Strategies

Human Resource Management in the multidivisional company - The authors

of this book is ________.

Purcell and Ahlstrand

Let go of unnecessary routine tasks means ________.

Bebureaucratize

________

well as the development of procedures for measuring and monitoring

Resource

The organisation will treat employees with respect & dignity is known as

________.

Reassurance



Continuous ________ and learning targets should be features of the process of

managing for high performance.

Improvement

________ aims to put a financial measure on an organisation's intellectual

capital.Knowledge exchange

In an organisation you have to recognise that the formal & informal systems

________.

Co - exist

The easiest form of change to implement is ________.

Strengthening the culture

________ process is the key to an effective human resource system.Performance Appraisal

In some companies there is a senior level ________ who can ensure broad

level attention for knowledge issues.

Knowledge sponsor

The ________ key processes that need major attention are reward and control.

Two

The ability to hold the business together as a totality while simultaneously

changing it is known as ________.

Coherence in the management of change

________ is the largest single item of cost

Payroll

________ year compensation plans for individuals.

Five

In Henley's 1992 Business survey ________ percent of respondents spent

between 1% & 2% of turnover on training.

63

Typically QWL programmes have ________ strategies.

Both micro & macro

________ is a faster means of communication.



Grapevine

________ interview data, provides a useful steer as to where improvements

need to be made.

Exit

Overall individual behaviour needs to be measured in ________.

Output terms

Developing characteristics of people needed to run business in ________ .

Long term

The team consists of experienced ________ who have both internal

consultancy and business experience.

OD practitioners

________ and appropriate rewards may be part of the answer.

Training

________

Unionization

Design of a selection system that supports the ________ strategies.

Organizational

Performance management of the ________ has mainly focused on activitymanagement.

1990's

There are ________ for sharing & developing knowledge inside the company.

Opportunities

Organizations whose employees are represented by unions frequently have

________.

Different human resources management systems

Cost information is seen as a responsibility of ________ as per H R Manager.

Finance department

HR Scorecard stands alone but fits into the ________ scorecard.

Balance



The majority of respondents commented on the negative features of working

in a political environment, including the adverse effects on job ________.

Satisfaction

The generalists should develop ________.

At least one area of expertise

In Roffey park's survey, electronic mail is used by ________ percent of

respondents.

78

________ is a major contributor to employee uncertainty.

Fear of the unknown

Good negotiating skills, communication skills and the ability to persuade and

________ people at all levels.Influence




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12

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103

104

105

106



long term, rather than simply increasing shareholder dividends in the short

Charles Handy

To explain the concept of TQ it is first necessary to define quality in terms of :-

Customer satisfaction

When the term strategy was began to emerge in business?

In 1960's

What is far higher in firms with unions?

Rate of internal job changes

Organizations are aspiring to become the :-

Employer of choice

The management thinking has developed over the last :-

30 years

Governance of society is :-

Mutating

The informal system acts as what for the employees?

Safety valves

Developing unity of purpose and a shared belief that what is good for

individual is good for

Organisation

Organization's mission and goals should be translated into its :-

Business & strategic plan

The word Strategy is derived from which sphere ?

Military sphere

The strategy mainly focus on how many things?

Two

Strategic HR




Who quoted manual on business strategy?

Lewis Carrollis Alice,s

The chambers of 20th century dictionary describes strategy as :-

Generalship

What does change bring about for individuals & organizations?

Opportunities

If there is too much stability the organization can become :-

Internally focused

Informal system is also known as :-

Shadow system

During the 70's & 80's much work was done to produce models to facilitate :-

Rational process

The technical and political changes in the organization will trigger changes in

the :-

Cultural area

Successful companies are :-

Value driven

What is the key to the model of the new strategic agenda?

Performance management

Maslow's self-motivators who primarily seek opportunities to develop their :-

Competencies

One of the most valuable factor in overcoming cultural challenges is :-

Outstanding communication & persuasion skills

According to whom there is a much wider caliber of people applying for jobs

than in years gone by?

Head hunters

What type of effort is required to encourage all the members of the

organization to work together?

Continuous



What types of basic skills are required in an R & D type of organization?

Creativity & technical skills

Head count reduction are occurring :-

With greater frequency

The most common cause of merger failure is :-

Culture clashes

The biggest challenge for strategic H R is to create the type of culture that will

support the :-

Organization's objectives

The state most productive of change and new possibilities is the :-

Edge of chaos

HR has to balance short-term skills and long-term development :-

Needs

Roffey park

The adult learning process does not include :-

Continuous professional development

Which period have been characterized by smaller, learner organizations withresponsive structures and delayered management?

1990's

According to Roger Harrison what can be achieved through exploiting the

dynamic tension between the strengths of different culture types?

Organizational excellence

-

EAPM

Which needs to be focused on areas which are relevant to the individual and

the organisation?

Development

The technical changes will trigger a set of :-

Political issues



Organizations also vary on the degree to which they promote from within v/s

hire from external and :-

Labour pools

Which are manifestations of value statements about the worth of people to an

organization?Profit related pay & share ownership

The macro strategy of a QWL program does not determine :-

General approach for creating change

How many interrelated sets of processes will have to be carefully monitored?

Three

Informal system is :-

Inherently unpredictable

Individual employees have the technical knowledge to achieve :-

Short-term Results

Motivation is also affected in an organization by :-

Quality of leadership

"Can product be `stolen' " or imposed by competition ( need for secrecy) is

classified under :-

The nature of the product

Which approach is provided by HR professionals to addressing key

organizational issues?

Partnership

Major political shifts have opened up vast new markets for :-

Capitalist goods & service

Which teams are being encouraged to take their corporate citizenship roles

seriously?

Management

Who suggests that the HR department itself will be an integrating device?

Shaun Tyson

Widespread competition from a range of sources is leading to greater

corporate amalgamation within the :-



Market place

How many characteristics were listed in the survey of the International

Manager?

6

Government, the economy and civil society need to be in :-

Balance

What is unlikely to lead to knowledge sharing?

People's goodwill

Which is the process of linking human resource management policies and

activities to explicit business strategies?

Strategic integration

The following is a well known company which encourages innovations :-

3 M

HR practitioners are under pressure to prove that value is being added by :-

HR Activities

Who are criticized for developing training and development strategies which

do not match business priorities?

HR Teams

Line Managers should insist on involving HR Professionals :-

In business strategy making process

Gaps between organizational rhetoric and reality need to be :-

Identified & addressed

What provides the potential to enhance the strategic contribution in all the

new agenda areas?

CPIS

QWL also referred to as a set of organisational practices does not include :-

Low accident rates

Who had identified general avenues of growth?

Gertz and Baptista



What is important is not how responsibilities are divided but how people can

pull together to pursue new opportunities is the dictum of :-

Rosabeth Moss Kantor

Stress and tension

Organisational needs & individual needs can conflict with individual needs

for :-

Greater financial security

Who carried out a study of how companies measure the impact of HRM to the

bottom line?

Marilyn McDougall and Angela Mulvie

Moving your role or function or department down the strategic road has :-Personal ramifications

HR needs to be fully in tune with the :-

Internal system

20 years ago QWL programs were not widely known in :-

U S A

The aim of most organizations is to achieve :-

High-quality outputs

Whose role is most critical to minimize the potential for `winners & losers'?

A skilled human resources professional

In the strategic model phase 2 is :-

Defining strategic opportunities

Commitment strategy is inherently :-

Long term

,

H R

The role of internal environmental changes within the organizations as well as

employees cannot be :-

Over estimated



What are vulnerable assets of an organisation?

People

Concern is sometimes expressed that the pursuit of TQ costs :-

More money than it saves

What is the key task for an organization?

Attracting new talent

Measures and rewards are aligned with:-

Short-term business Results

Team performance guides need to be developed and completed by :-

Team development plans

HR strategy can be used as an :-Integrating force

Human Resource Management Audit (HRMA) is a data-based approach to :-

Organisational Change

What senior executives do?

Develop Strategy

Which of the following is not a method of learning?

Outdoor development

Majority of the cartelistic of international manager involve

Soft skills

The concept of what is vital to improve the effectiveness of an organisation's

process :-

Internal customer

Most important assets an organization has and their effective management is

the key to its success :-

People

Strategic business partnership is :-

Not a one way street

Development strategy should be guided by a :-

Vision & Set of values



Who, in the past expected periodic unemployment over their careers?

Blue collar workers

When top managers lay off technical & professional workers, they must assess

the impact of such lay off on :-The remaining corps of employees

What is the general obsevation / importance in ensuring excellent candidates

can be seen at times which are possible for them, rather than to a fixed

interview schedule?

Flexibility

The CIPD research also highlighted the predictive nature of the employee

satisfaction for business :-

Results

Today what has become more salient in lay off procedures?

Interpersonal dimensions

The employees are sensitive to the differences which affect them most

especially if they perceive the acquisition to be :-

Hostile

Which is HR's most precious asset?

Credibility

The first task is for the human resource function to clarify its own :-

Priorities

Cross-boundary working is where employees of different corporate cultures

are required to work :-

Closely together

Recruitment should be part of an overall:-

Career management strategy

Employer emphasizes on which type of rewards associated performance and

design systems that link rewards to short-term performance?

Extrinsic

The 3rd phase of the strategic models suggests how many questions?

4



When coherent approach to human resource management is, however, only

possible in developing and managing the process is :-

Top team works together

HR's challenge is to identify :-Culture

HR professionals need to understand the business and its :-

Challenges

Usually which approach is used to defend existing order & oppose change

initiators?

Corrosive approach

Retrenchment and downsizing are used to indicate :-Planned & / or implemented actions



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Human Resources and manufacturing were tied to the highest pay levels of

functional heads.

True

HR can help managers to understand how to define roles in the light of

business drivers and how to identify the capabilities required to do the job.

True

Competencies has been decoupled from employment.

False

T&D is strongly aligned to the strategic leadership and planning processes of

the business.

True

Executives often need couching in the arts of leadership especially during

major change.

True

Flexibility is HR's most precious asset.

False

In the current state of evolution of HR, there is a perceived need to sell the

value of HR.

True

By 2006, the number of individuals working part-time is expected to increase

to 33 percent.

False

According to Hudson relationship more in terms of a divorce from all that isfamiliar.

False

It is one thing to measure an activity, another to assess how good it is !

True

Strategic HR




The HR team needs to be able to operate strategically, even if its delivery is

currently operational.

True

Human resource activities are typically administered by competent practices.

False

QWL programs are not a vehicle for identifying & implementing changes.

False

The real abilities of management are reflected in their competitive record

against other organizations in their industry.

True

Communication is not very important in pre-merger phase.

False

Organisations are attempting to integrate culture change objectives with

Career Planning.

False

Operational information makes the job of the personnel clerk easier.

True

HR contributions are not required during the process of business strategy

formulation.

False

If mergers are handled `professionally they can never backfire.

False

In practice, the right balance between individuals & team has never proved to

be elusive.

False

The business side of the process begins with the strategic link as the guiding

framework.

False

Personnel are normally in a good position to influence the content of opinion

surveys.

True



False

Business strategies are necessarily expressed in writing.

False

Much criticism of PRP stems from its failure to take account of team needs.

True

Strategists does not distinguishes strategy from business objectives, plans,

financial projections, target for shareholder value or key result areas.

False

The organization's values must be conducive to productivity and quality

improvement.

False

Christopher Lasch has labeled a culture of " narcissism".

True

The only real measure of the quality of a product and service is whether it

delivers customer satisfaction.

True

Managers are able to support people with their development as well as their

current skills.

False

Many firms can afford to ignore the international dimensions.

False

The use of flexible hours, daily, weekly and annual are related to time based.

True

Evidence suggests unionised establishments will be less successful.

False

The differences in perspective of senior management and unit managers is not

very significant.

False

HR function cannot be prioritized and the appropriate focus for

benchmarking can be selected.



False

The interest in recent years in emotional & other forms of intelligence is

starting to percolate through into western management vocabulary.

True

Pettigrew and Whipp Concluded from the recent research into change in a

number of British firms in Automobile, Publishing, financial services and

insurance industries.

True

E-commerce is becoming the 'normal' way to do business.

True

The technical changes will trigger a set of political issues.

True

The HR team has developed a list of ways of developing these behaviours,

based on the work of the centre for creative leadership.

True

During mergers early contacts set the tone and arrogance is common.

True

Communication can help create buy - in to new ways of operating.

True

Radford defines responsibilities of HR.

True

Business strategy has two levels.

True

Business and HR issues influence each other, and in turn influence corporate

and business unit strategy.

True

Operational level focuses on the processes by which the organization obtains

and allocates the resources needed to carry out its strategy and objectives.

False

Professor Robert B. Reich has identified six 'social glues' of the company of the

future.



True

Perhaps the biggest obstacle to shared learning is a blame culture when things

go wrong.

True

Kotler suggests four basic steps for dealing with the political dimensions in

managerial work.

True

There are only a few barriers to organizational learning.

True

Newsletters is one of the method of informal communication.

False

Strategic level deals with policy formulation and overall goal setting.

True

Flatter structures can reinforce the desire to hoard information.

True

Open and frank dialogues between merging parties bring benefits.

True

HR strategies are expressed as bland statements.

True

In real terms, the cost of quality is the cost incurred in not getting things right

first time.

True

Changing any process in isolation is a fool's errand.

True

Develop a commitment of how to organise and manage for competitiveness.

False

QWL represents an image of the way people should relate to each other & to

their organisation.

True



Many organizations are now grappling with the need to recruit and retain

loyal employees.

False

HR partner will probably be involved in some way with the implementation

of the solution.True

Time is not a major constraint as the organization works at full capacity

throughout the year.

False

Mission can provide a steering force for organization improvement.

False

True

PCMM stands for People Capability Modern Model.

False

The reward and control systems must be altered to support the strategic

human resource function.

True




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Strategic HR activity includes :-

Change Management , Succession Planning , Training and development

The key feature of TQ programme require :-

Extensive education & training in team working , Problem solving techniques

, Facilitator skills

Political environment consists of

Interest group politics , Global interdependence , Concern for equity




Organizations are battle field in which workers and managers vie for the :-

Scarce resources of power , Income , Opportunity

Senior management starts the cutback processes with :-

Expense controls , Job freezes , Elimination of frills

Today survival depends on :-Competitiveness , Meeting customer needs , Meeting client needs

The current skills and strengths of the high flyers reflected their priorities to a

large extent, are as :-

Managing people , Strategic Thinking , Political

The specialists develop :-

Business skills , Consultancy skills , Relationships

The SHRM contribution could include :-The development of a joint venture culture , Team building , Development of


Mission and strategy must be :-

Clearly communicated , Understood , Adhered

An achievement culture disempowers through :-

Strategic HR




Burnout & stress , Treating the individual as an instrument of the task ,

Through inhibiting dissent about goals and values

The critical knowledge which stays in the informal system includes :-

Know - how , Information on stakeholder relationships , Experiences & ideas

When the following are ill defined in an organization, training sessions can

help build up manager's confidence :-

Responsibility , Reporting lines , Roles

Contracting consists of :-, ,


Superior effectiveness , Superior cost position , Superior quality or ability

The Agenda group's needs were as follows :-

IT skills , Strategic Thinking skills , Entrepreneurial



Communication is :-



change management




Strategic management style includes :-

Strategic planning , Strategic control , Financial control

Different forms of pay such as :-

Salary , Bonuses , Stock options

What is challenging enough for an organisation to make the most of their

intellectual capital?

Capitalizing on the skills , Knowledge , Experience

Robert.B.Raich has identified "social glues" of the company of the future,

which are :-



Create a sense of ownership through financial rewards , Create sense of pride

in the organization , Value and facilitate balance with organization

During mergers, effective HR integration is carried out on the following :-

Remuneration , Benefits , Terms and conditions

Good indicators of culture are :-

The rituals & routines which the staff engage in , The amount and the nature

of political activity , Symbolism of certain aspects

Organisational effectiveness outcomes include :-

Higher productivity , Higher quality , Higher profits

Different areas of HR strategy :-

Resourcing , Commitment , Rewards



practices

A simple way to analyse the types of human resource information is to use the

familiar pyramid of :-

Strategic level , Tactical level , Operational level

Challenges of working across boundaries are :-

Lack of trust , Turf issues , Cultural Differences

If a firm uses aggressive approach for culture change it usually :-

Mobilises dissent , Is politically naïve , Lacks skills

What should not be underestimated in the pre merger phase?

Employee's loyalty to their colleagues , Ways of working , Company brand

Computerised personnel information have major benefits such as :-

Reducing tedious clerical work , Producing better quality letters , Reducing

the chance of errors

Networking is the main operating mode & there is a strong culture in which :-

Risk taking is good , Innovations can be made by everyone , There is a

tolerance of honest mistakes






A database on people consisting of what facilitates networking?

People's skills , People's expertise , Project experience

Strategic issues related to quantitative measures are :-Constant change , Multi-Functional , People as assets

Team members can be so busy that they do not :-

Take time to reflect , To see the wood for the trees , Take stock of what needs

to be the new focus

HR being seen as :-

Low credibility , Services , Transactional partner

To work out what is required to support the business strategy are :-Stock trade current staff , Assess future needs , Identify gaps

Approaches dealing with problems of integration are :-

Understand how business strategy is formed , Understand key business issues

, Establish methods of linking business &HR strategy

As per a study, the human resource activities rated above 70 percent were :-

Workforce productivity , Team work , Employee education and training







Different areas of HR responsibility include :-

Maximum strategic impact , Co-ordinate , Communicate

Strategies towards unions should take into account issues such as :-

The occupation of workers being considered , Productivity differences ,

Human capital differences

Operational issues related to qualitative measures are :-

Stability , Functional integrity , People as expenses



Ingredients of business strategy are :-

Analytical , Visionary , Flexible

The potential for making a major contribution would seem to rest at 3 levels

such as :-Strategic , Operational , Within the human resources

Types of contribution are :-

Exceptional teamwork , Excellence in normal key tasks , High achievement in

a special project

There has to be a clear strategy with regard to the type of knowledge the

organisation wishes to :-

Develop , Store , Able to retrieve

Key targets for strategic activity with regard to employees include :-

Clarify career tracks , Ensure balance , Involve people

In a marketing / service organisation, development includes :-

On the job training , Interpersonal skills , Career path through marketing


To identify core elements , Concentrate efforts on core elements

Research carried out in the UK suggests that core elements in development ofcompetitive advantages are :-

Management development , Career development , Continuous training &

retraining


Mission statement , Financial projections , Company positioning

Attributes of a quality employee :-

Attitude to quality , Team work , Accuracy

Change in the cultural area calls for an examination of norms and values,

using such group-based methods as :-

Action Research , Data Feedback , Team Building




Leaders should :-

Be discouraged from announcing that there will be no redundancies ,

Communicate openly about the situation , Should lead to employees trusting

top management

Employee relations strategy is to develop :-Policies , Systems , Procedures

Knowledge management is fundamentally about creating the condition in

which human beings create & share :-

Knowledge , Information , Learning

The 3 dilemmas or choices identified by researchers for managers include :-

Cultural break or cultural sensitivity , PRP as follower or leader , Developing

Management skills

,

-Involvement , Commitment , Conflict

The top initiatives for competitive advantage include :-

Reward innovation , Communicate directions and plans , Identify high

potential employees early



Formal communication includes :-

Senior management presentation , Road shows , Corporate videos

H R has to develop a knowledge management framework which should

provide appropriate infrastructure in the form of :-

Communication technology , Systems design , Application tools

What flourish in the shadow system?

Grapevine , Political behaviour , Networks

Structures were based on :-, ,



Redundancies



Dave Ulrich suggests that organizational success will spring from capabilities

such as :-

Speed , Responsiveness , Agility


produce improvements in QWL outcomes?The introduction , Maintenance , Improvement

The effects on external staffing due to the presence of a union are as follows -

The wages, benefits, work rules are clearly known to applicants , The wage

level is generally higher than in comparison firms , The promotion & job

security system is usually based on seniority









practices







H R Managers are responsible for:-

, ,


Interviews with senior Management , Interviews and Questionnaires with line

Management , In-depth Questionnaires from human resource staff





Redundancies











Communication is :-



change management




























Communication is :-About relationship building , Is obvious area for active collaboration between


change management
































practices













Redundancies









Key elements of business unit strategy are :-Superior cost position , Superior quality or ability , Superior effectiveness

People's expectations of senior management include :-

Forward planning , Professionalism , Conviction on delivery of the message

For each key process for which we are responsible, ask questions such as :-

How is it measured? , How good is it ? Is it good enough ? , Hw can it be

improved?

Pay system includes :-Type of system , Base rate , Incentive plan

HR Professionals can support alliances through helping and making

differences explicit by :-

Team meetings , Team building , Taking stock if working practices

The following questions enable to identify where the strategic opportunities

may lie :-

Does the organisation have a mission statement ? , Does the organisation have

a set of strategic objectives ? , Are there any relationships within the

organisation causing you particular difficulty

When companies cut back the following categories they create a new set of

problems :-

Managers , Technicians , Professionals





Match The Following

Question

Roger Leek

Gareth Morgan

Arnold Kransdorff

Charles HandyMatch The Following

Question

HR Practices

Sheffield University

CIPD Research

Gallup's Research

Match The Following

Question

Completion of Management Agenda

Impact of HRM to the bottom line3600 Feedback based on

Effects of changing workplace on employees

Match The Following

Question

HR Agenda

HR Practitioners

HR Strategists

Responsibilities of HR

Match The Following

Question

Cultural differences

Peter Smith

Asprey& Garrad

Role of HR

Match The Following

Question

Social Agenda

Operational role

Managerial role

Strategic role

Match The Following Question

Complex organisations use information for

Data Items

Information

Interpretation

Match The Following

Question

11

12

13

7

8

9

10



T&D executives

HR planning

Maximum strategy impact

Unisys

Match The Following

Question

Cost of external failure

Cost of prevention

Cost of appraisal

Cost of internal failure

Match The Following

Question

Classic consultancy cycle

Technology

Dave Ulrich

Gareth Morgan

Match The Following

Question

Tyson of Cranfield

Kinsley

Murlis

Armstrong

Match The Following

Question

Tyson of Cranfield

Kinsley Lord

Murlis

Armstrong

Match The Following

Question

Operational LevelStrategic Decisions

Strategic Level

Managerial Level

18

19

14

15

16

17



Correct Answer

Of the economy

The increased opportunities for traditional vertical mobility

Resulting scrutiny of professional work

Risk taking that upset the culture & style of management

Correct Answer

Human Resource Department

Clients and usersReward and Control

Personnel function

Correct Answer

Lead to better outputs

Intentions of partners are explored

Key players conflict with each other at a number of levels

Key players start to ask questions which explore each other's vision

Correct AnswerInternal business perspective

Build on strengths of brand

Courtesy and care

Operational performance

Correct Answer

Thinking Process

Stars, dogs & cash cows

Academic from McGill University

Logical inscrementalism

Correct Answer

Different approaches to changing an organisation's culture may be more or

less difficult

Formal communication

Change happens in an evolutionary way

Career development in flatter structures project

Strategic HR




Correct Answer

Training & development can support a culture change

An organization has no presence beyond that of the people who bring it to life

Studied organizations which formerly had low rates of staff turnover

Knowledge can give individuals career trading power

Correct Answer

Employee satisfaction

Institute of Work Psychology

Predictive nature of employee satisfaction

Employee Retentions

Correct Answer

UK

Marilyn McDougall & Angela MulvieRange of competencies

Roffey Park

Correct Answer

Retention of Talents

Mentor

Embedded practices

Recruitment

Correct Answer

U S and them', approach

Key areas of cultural differences

Relationship more in terms of a divorce

Assist groups & individuals

Correct Answer

Quality of life

Data storage

Administration of employee procedures

Identify line needs

Correct Answer

Manpower planning

Current date

Age distribution

Are we a `young' or `old; organisation

Correct Answer



Full part in strategic planning process

Effective development of an organizational strategy

Job analyses for long-term objectives

International on-line service centre

Correct AnswerThe cost arising outside the organisation due to failure to achieve the quality

specified after the transfer of ownership to the customer

The cost of an action to prevent or reduce defects and failures

The cost of assessing the quality achieved

The costs arising within the organisation due to failure to achieve the quality

specified before the transfer of ownership to the customer

Correct Answer

Gaining Entry

Working Practices

Appropriate risks

Formal Authority

Correct Answer




Common sense is a systematic learnable discipline with a wide range of

explicit competencies

Documents

Strategic HR Consolidated