NNewsrai lE X P R E S S

WEEK ENDING 3 November 2007

ITEM FORTRAIN

COMPANY ONRETAIL TRAIN TRAVEL

ITEM SUBJECT OUTLETS STAFF AGENTS

National Rail information is listed first, followed by Train Company information in

alphabetical Train Company order. Further items follow in alphabetical contributor order.

*To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate.

352

1 National RailNew TOCs and franchisemap changes

2 National Rail PLUSBUS winsinternational award

3 National Rail and EurostarThrough fares to theContinent via Eurostar

4 CrossCountryCrossCountry Franchise

5 East Midlands Trains

6 First Capital ConnectOyster – Pay As You Go onFirst Capital Connectservices

7 London MidlandNew franchise information

8 London Overground

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Additional items included with this issue of Newsrail ExpressRetail Manual Part 2 Issue 207.

If you have not received these additional items or if you need extra copies, please contact:

TSO Customer Services, St. Crispins, Duke Street, Norwich, NR3 1PD

Tel: 0870 850 2149 Fax: 0870 600 5533 e-mail: csatoc@tso.co.uk

TOCs should inform their Pricing or Retail Manager about any changes to the distribution of publications.

New prices for Newsrail Express items and Retail Manual updates from 1 May 2007There will be new prices for putting news items into Newsrail Express and for updating the Retail Manual from 1 May 2007. These prices have been agreed by Ticketing & Settlement Scheme Council and Retail Group. Theaim is to partly shift the cost from TOCs submitting items and making changes to TOCs that still require printedpaper copies of Newsrail Express and the Retail Manual. This aims to encourage greater use of electroniccommunications.

New charges for making changes are shown in the following tables.

New pages/pages amended

Amendment Black & white page cost Colour page cost(fixed basic cost) (per page) (per page)

£100 £50 £100

News item standard fixed cost (however long the news item is)

£100

Any remaining production and distribution costs will be charged to TOCs receiving paper copies of NewsrailExpress and Retail Manual updates in proportion to the number of copies each TOC requires. Charges will becalculated by RSP.

Altering your TOC’s requirement for paper copies of Newsrail Express and Retail Manual updates

TOCs can reduce production and distribution costs by altering the number of paper copies of Newsrail Expressand Retail Manual updates by contacting their Pricing Manager or nominated TOC representative to amendtheir TOC publications distribution list through the FRPS website. For example, a TOC may decide that it nolonger requires paper copies of Newsrail Express and Retail Manual updates, if appropriate staff can accessthe information electronically.

FRPP website – an excellent alternative to paper

Retail publications information can be accessed electronically via: http://frpp.tso.co.uk and includes:

● Newsrail Express

● Retail Manual Part One & Part Two

● National Fares Manuals

● RailLinks Manual

● Ticket Examiners Handbook

Travel agents have their own ATOC travel agents website at: www.atoctravelagents.org

Retail Communications Managerpaul.chilver@atoc.org

Tel: 020 7841 8058

Retail Manual

Newsrail Express

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1TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFF ✓TRAVEL AGENTS ✓

New TOCs and franchise map changesFrom 11 November 2007

Arriva, trading as CrossCountry will operate the Cross Country franchise, with services extending across Great Britainfrom Penzance to Aberdeen, from Cardiff to Stansted Airport and from Manchester to Bournemouth. This newfranchise combines most of the services previously operated by Virgin CrossCountry Trains and some servicespreviously operated by Central Trains. Virgin Trains Cross Country services that previously operated betweenBirmingham and Glasgow via Preston will be transferred and operated by Virgin Trains West Coast.

Stagecoach, trading as East Midlands Trains will operate the East Midlands franchise, with services betweenLondon, the East Midlands and South Yorkshire, as well as services in central England and between Liverpool andNorwich. This new franchise combines services previously operated by Midland Mainline and some of the servicespreviously operated by Central Trains.

GoVia, trading as London Midland will operate the West Midlands franchise, with services between London andNorthampton and local and regional services in the West Midlands. This new franchise combines services previouslyoperated by Silverlink County and some of the services previously operated by Central Trains.

MTR Laing, trading as London Overground will operate services on the North London Railway under themanagement of Transport for London. These services were previously operated by Silverlink Metro.

All of the above TOCs have submitted an article containing more information inside this edition of NewsrailExpress.

From 09 December 2007National Express East Coast will operate the InterCity East Coast franchise, with services between London, NorthernEngland and Scotland via Peterborough, Leeds, Doncaster, York, Newcastle, Edinburgh, Aberdeen and Inverness.These services were previously operated by GNER.

TransPennine Express will be operating services between Manchester Airport and Glasgow Central/Edinburgh.These services were previously operated by Virgin CrossCountry Trains.

From late 2007

From a date as yet unconfirmed, Grand Central will commence regular services between Sunderland and LondonKings Cross. They expect to be running an interim service later this month and a full service in December.

4

From spring 2008

From a date yet to be specified during spring 2008, Wrexham & Shropshire will commence regular services fromWrexham and Shropshire to London Marylebone.

Retail Communications ManagerATOC

PLUSBUS wins international awardPLUSBUS has won the IRU Eurochallenge Award 2007, awarded by European senior transport experts, whosaid that PLUSBUS was “innovative”, “forward-looking” and recently achieved a “breathtaking” sales increase.

PLUSBUS is designed to encourage train travellers to use buses for their journeys to/from the station, and is theonly national integrated transport scheme of this nature in Europe. It offers an excellent alternative to privatecar use for door to door journeys, enabling travellers to make a green choice and help the environment.

PLUSBUS tickets offer customers discount bus travel prices and unlimited local bus travel around town. PLUSBUSareas have increased by 25% in the last year, and it now covers 227 rail-served towns and cities in Britain,including all with a population of 90,000 people and above (plus many smaller towns). In total, more than 32million people in Britain now live within a PLUSBUS zone.

Numbers of PLUSBUS users are growing rapidly, with almost 65,000 journeys now made with PLUSBUS eachmonth. Recently PLUSBUS ticket sales have increased by 100% compared with sales in 2006.

Many thanks to all retail staff for your part in making PLUSBUS such a great award-winning success.

For any retail staff who are unsure of how to issue a PLUSBUS ticket, see the RailLinks manual, and recent issuesof Newsrail Express.

ATOC Retail Support0207 841 8058

2TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFF ✓TRAVEL AGENTS ✓

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3TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFF ✓TRAVEL AGENTS ✓

Through fares to the Continent via EurostarOn sale from 14 November 2007

On 14 November, Britain’s first all-new mainline railway for over 100 years goes into service between Londonand Paris/Brussels. High Speed 1, as the route is known, runs from the fully restored London St Pancras Stationto join up with the Channel Tunnel and the European high speed rail network.

The new service brings into reach a whole range of new journey possibilities from Great Britain to Europe thatcompete well with existing airline schedules, especially given the reduced check-in times and the fact thatrail services run from city centre to city centre.

As a result, ATOC and a number of train companies have worked with Eurostar to offer through faresfrom 68 stations in Great Britain (see list overleaf) to Paris, Brussels and 100 other connecting stationsin France, Belgium and the Netherlands.

Through fares will go on sale from Wednesday 14 November 2007.

City to city journey times by train will in many cases match or even beat those of taking the plane. Railtravellers will enjoy the time-saving advantages of bypassing journeys to and from out-of-town airports, half-hour check-in (10 minutes for business travellers) for Eurostar services, and avoiding baggage reclaim delaysbecause they will have their luggage with them.

Examples of fares and fastest journey times include:

Birmingham – Brussels / Paris: from £79 return● rail journey times between 4h25 and 4h50

Leeds – Brussels / Paris: from £79 return● rail journey times between 5h05 and 5h35

Manchester – Brussels / Paris: from £84 return● rail journey times between 5h20 and 5h35

Sheffield – Brussels / Paris: from £77 return ● rail journey times between 5h00 and 5h25

York – Brussels / Paris: from £79 return● rail journey times between 4h50 and 5h10

BUYING TICKETS

Initially, through fares will be available to purchase from Eurostar’s Contact Centre on 08705 186 186

From mid-December 2007, it will be possible to purchase through tickets via www.eurostar.com.

Through fares will also be available from GNER Telesales on 08457 225 225.

Train companies offering the initial through fares will be specifically briefing staff on details of their own offersand customer service issues.

The opening of the new line is a big opportunity to promote rail travel and is likely to lead to moreenquiries about how the service can be used – ALL staff can play a part by assisting customers in whereto look for information about the new service.

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If your station is not amongst the initial 68 stations with through fares, customers can still travel by train to thecontinent - the Eurostar part of the journey may be booked directly from the Eurostar Contact Centre orwebsite as above, and a suitable connecting ticket purchased from your station to London St Pancras.

Further through fares from other National Rail stations will be added during 2008.

The 68 stations that initially have through fares via Eurostar to the continent:

Aberdeen Bedford Berwick-upon-Tweed Birmingham International

Birmingham New Street Cambridge Carlisle Chesterfield

Coventry Crewe Darlington Derby

Doncaster Dunbar Durham Edinburgh Waverley

Ely Glasgow Central Grantham Hatfield

Hitchin Hull Huntingdon Kings Lynn

Kettering Lancaster Leamington Spa Leeds

Leicester Letchworth Garden City Liverpool Lime Street Luton

Luton Airport Parkway Macclesfield Manchester Piccadilly Market Harborough

Milton Keynes Central Newark Newcastle Northallerton

Northampton Nottingham Oxenholme Lake District Penrith

Peterborough Preston Retford Royston

Rugby Runcorn Selby Sheffield

Solihull St Albans Stafford Stockport

Stoke-on-Trent Stevenage Wakefield Westgate Warrington Bank Quay

Warwick Warwick Parkway Watford Junction Wellingborough

Welwyn Garden City Wigan North Western Wolverhampton York

If you have any specific enquiries about the new service (rail staff only) please contact Cath Lyver at ATOCon 020 7841 8061, or contact your local retail support office.

Newsrail Express for train company National Rail information

• over 7,000 copies printed fortnightly• 3,000 stations, travel agents and call centres receive Newsrail Express• Estimated readership of 15,000 retail staff

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4TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFF ✓TRAVEL AGENTS ✓

CrossCountry FranchiseFrom 11 November 2007, CrossCountry will be operating the Virgin Cross Country franchise and there will besome amendments and additions to the products being offered under this franchise.

Value advance, Advance and former Central Value tickets will continue to be made available.

Weekend upgrade will also be available.

CrossCountry are currently looking into Group Travel arrangements and will update accordingly with detailsand contact number for this service.

For further information on new franchise see www.crosscountrytrains.co.uk

Customer Services0870 010 0084

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5TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFF ✓TRAVEL AGENTS ✓

East Midlands TrainsWe’re delighted to introduce East Midlands Trains, formed from the regional, eastern routes of the Central Trainsnetwork and those of the Midland Mainline network.

WE WILL OPERATE TWO TYPES OF SERVICES

● Mainline services

High-speed, long-distance services from St Pancras International to Sheffield, Derby and Nottingham,operated by HSTs and class 222 Meridians.

● Connect services

Regional services, between Nottingham and Derby/Lincoln/Cleethorpes/Skegness/Worksop,between Derby and Crewe/Matlock and between Norwich and Liverpool. These will be operated byclass 153, 156 and 158s.

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TIMETABLES

We will be printing 4 timetable books:

1. Mainline services: St Pancras International to Leicester, Nottingham, Derby and Sheffield

2. Connect services: Liverpool to Manchester, Sheffield, Nottingham and Norwich

3. Connect services: Nottingham to Derby, Nottingham to Worksop, Derby to Matlock, Derby to Crewe viaStoke-on-Trent and Leicester to Lincoln via Nottingham

4. Connect services: Newark to Cleethorpes, Peterborough to Doncaster via Lincoln, Nottingham toSkegness and Lincoln to Leicester via Nottingham.

See our new network map for full journey opportunities within the new franchise.

SEAT RESERVATIONS

East Midlands Trains will offer seat reservations on our Mainline and on some Connect services(Liverpool/Norwich Connect services only). This will be possible when customers buy Standard or First Classtickets, with the exception of season tickets.

The facility whereby Midland Mainline season ticket holders can make seat reservations by telephone will bediscontinued.

FREE TEA & COFFEE

East Midlands Trains will continue to offer this to First and Standard class passengers until 8 December 2007.

From 9 December 2007 East Midlands Trains will offer complimentary tea and coffee to First Class customersonly (this will continue to be served at-seat).

Standard Class customers will need to buy tea and coffee from the buffet.

TICKETS

The full range of tickets will continue to be available until further notice. Contact the Pricing Manager with anyquestions on 05 62757, or 01332 262757.

CONTACTS

For ticket sales, Customer Relations and information about our services: call 08457 125 678, or visiteastmidlandstrains.co.uk

For information about the franchise itself, email getintouch@eastmidlandstrains.co.uk

We would like to welcome our new teams onboardand look forward to taking things forward with you.

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6TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFF ✓TRAVEL AGENTS ✓

Oyster – Pay As You Go on First Capital Connect services

From Sunday 11 November, Oyster Pay As You Go validators will be in operation at West HampsteadThameslink station.

Therefore from 11 November 2007 West Hampstead Thameslink joins the list of First Capital Connect stationsbetween which OYSTER Pay As You Go is valid.

Please note that OYSTER Pay As You Go will only be valid on First Capital Connect services between thestations shown on the map below:

Larry HeymanIntegration and Partnership Manager

First Capital Connect

Tel: 020 7713 2103larry.heyman@firstgroup.com

www.firstcapitalconnect.co.uk

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7TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFF ✓TRAVEL AGENTS ✓

London MidlandNew Franchise Information

On 11 November 2007 Govia will begin operating the new London Midland rail franchise. This new TrainOperating Company combines the former West Midlands services of the Central Trains franchise, Silverlink’sCounty services from London Euston to Northampton and their Bedford to Bletchley and Watford to St Albansservices.

From a retail perspective several gradual changes will be seen in both retailing systems and retail publicationsin the coming months.

Fares/Fares Manuals

No changes to fares will take place on 11 November 2007. The alpha code which appears against the flowowner (currently RCL) will become LBR but this change will not take place until 18 May 2008 when theredistribution of fares between the three new TOCs is finalised by the Department for Transport. PWM willremain as the TOC for flows within the Network West Midlands (Centro) area.

Central Value

Central Value will be changed to state Value Advance as shown below and these tickets will continue to beavailable for travel on the new franchises services until 17 May 2008.

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Ticket code Old description New description

C1S Central Val1sgl Value AdvanceC3S Central Val3sgl Value Advance3C7S Central Val7sgl Value Advance7

The Central Value routed ticket description will change as shown below but due to system constraints thesechanges will appear in some systems before others. For this reason it is important that ticket inspection staffaccept tickets with either route description until changes are made and individual TOC Route Codes areapplied.

Route Code Current description Amended description

00480 AP CTL TRNS ONLY AP LM EM XC ONLY

Tickets issued up to 10th November for travel on or after 11th November will carry the old ticket/routedescriptions, so ticket examining staff must accept these tickets as valid on the customer’s nominated trainregardless of the change of operator.

From 11 November former Central Value tickets (where quotas are available) will be available for purchasefor travel on services operated by Cross Country, East Midlands Trains, and London Midland and will use theRoute LM EM XC ONLY route shown above.

Ticket conditions will remain unchanged.

All Central Value journeys that currently exist (i.e. routed 00480 AP LM EM XC only) will remain in Ticket IssuingSystems beyond 11 November but will have route codes descriptions amended from 2 January 2008.

It has been agreed between the three new TOCs that during the January 2008 fares round Central Trains willcreate newly routed tickets to replace the existing tickets with a route code specifying the correct TOC fortravel from 2 January 2008 i.e. AP EMIDSTRAINS ONLY, ARRIVA XC ONLY and AP LDN MIDLAND ONLY.

These “new” flows will then be end dated 17 May 2008. From 18 May 2008, the three new train companies willthen be in a position to take control of these tickets/journeys and amend as they wish.

Retail systems

Any journey enquiries made in RJIS/ticket issuing systems from 11 November 2007 onwards will show LondonMidland as the train operator for services currently operated by Central Trains. It will also show the amendedCentral Value names as mentioned above.

Pricing ManagerCentral TrainsTel: 05 41212

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8TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFF ✓TRAVEL AGENTS ✓

London OvergroundOn 11 November 2007 a new rail network branded London Overground will be formed out of the routes thatwere previously operated by Silverlink Metro. Responsibility for this part of the network will transfer from theDepartment for Transport to Transport for London (TfL). The services and stations will be operated by LondonOverground Rail Operations Ltd (LOROL) on TfL’s behalf. LOROL is a Train Operating Company like any other,except that it will be operating to a concession agreement with TfL rather than to a franchise agreementmanaged by the Department for Transport.

The London Overground routes will be shown on the Tube map. Passengers will benefit from similar fast,frequent, accessible metro-style services, and safety and security standards. A substantial investment in newtrains, stations and additional staff is planned over the coming years, enabling the London Overground to setnew standards in urban train travel.

Oyster Pay as You Go will be valid across the London Overground network alongside the normal range ofNational Rail products.

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LONDON OVERGROUND RAIL OPERATIONS LIMITED (LOROL)

ADDRESS AND CONTACT DETAILS

London Overground Rail Operations Ltd125 Finchley RoadLondonNW3 6HYTelephone: 0845 601 4867 (Customer Relations)Website: www.tfl.gov/overgroundEmail: info@lorol.co.uk

TICKETS and STATIONS

Ticket Vending Machines are available at all London Overground stations. These sell a large range of NationalRail products and will allow Oyster card holders to top-up Pay as You Go. Ticket offices are available at thebusier stations and all stations will be staffed from 11 November. Passengers will be required to buy a ticket orvalidate their Oyster card before making a journey on a London Overground service otherwise they could beliable for a £20 Penalty Fare.

Oyster cards may be purchased from the ticket offices or online, from https://oyster.tfl.gov.uk

LONDON UNDERGROUND

As part of the changes to set up the new London Overground network, London Underground will, from 11November 2007, take over the running of 11 stations which are served jointly by National Rail andUnderground train services. These are;

Harrow and WealdstoneKentonSouth KentonNorth WembleyWembley CentralStonebridge ParkHarlesdenKensal GreenQueens ParkKew GardensGunnersbury

Although the day to day running of these stations will be London Underground's responsibility, LOROL will bethe ‘lead retailer’ as defined by the Ticketing and Settlement Agreement. London Underground will operatethe tickets offices and other retailing channels at these stations on LOROL’s behalf.

In addition, the North London Railway platforms at Blackhorse Road, Highbury & Islington and West Bromptonstations will transfer to London Underground (the main part of each these stations is already operated byLondon Underground).

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INDEX

This index covers items from the last six issues of Newsrail Express.Amendments to Fares Manuals and associated Publications are excluded.

NEWSRAILEXPRESS

No.

PAGENo.

ATOC – Assisted Passenger Reservations 350 1 3

Central Trains – Summary of Fares Review September 2007 347 5 7

Central Trains – Fraudulent use of Rail Warrant Book, Legalshield account number 67997 347 6 9

Central Trains – Coleshill Parkway station now open 347 7 10

Central Trains – GroupSave (children now included as part of group) 348 6 9

Central Trains – Severn Valley Railway suspended) 349 5 7

East Midlands Trains – New franchise changes 350 3 5

First Great Western – Major amendments to NFM 97 fares 348 7 10

National Rail – Discount fares for disabled people who do not hold a Disabled Persons Railcard (reminder) 346 2 4

National Rail – Discount fares for disabled people who do not hold a Disabled Persons Railcard (reminder) 347 4 6

National Rail – Free prize draw winners 348 4 6

National Rail – GroupSave from 9 September 2007 348 1 3

National Rail – New RailLinks manual 349 2 4

National Rail – Omission from NFM 97 349 3 5

National Rail – Reduced fares for wheelchair users and visually impaired people 348 5 8

National Rail – Reduced fares for wheelchair users and visually impaired people (reminder) 349 4 6

National Rail – Reduced fares for wheelchair users and visually impaired people (reminder) 351 3 5

National Rail – Through fares to the Continent via Eurostar 351 1 3

PLUSBUS – Say ‘yes’ to PLUSBUS 346 1 3

PLUSBUS – Issuing London PLUSBUS tickets 346 2 4

PLUSBUS – Say ‘yes’ to PLUSBUS 347 3 5

PLUSBUS – New PLUSBUS stations from 9 September 2007 348 2 4

PLUSBUS – PLUSBUS add-on tickets, new ticket descriptions 348 3 5

PLUSBUS – no car, no problem! 349 1 3

PLUSBUS – no car, no problem! (reminder) 351 2 4

Railcards – Extended validity for Railcard leaflets and posters 347 1 3

Railcards – Epic Lookalikes 350 2 4

Raileasy – Raileasy 351 4 6

Virgin Trains – Ticket validity wording 348 8 10

Virgin Trains – Ticket availability and seat reservations 351 5 9

ITEMNo.

ITEM (in alphabetical TOC order)

working together for Great Britain’s National Rail companies

Printed by The Stationery Office Limited (TSO)St. CrispinsDuke StreetNorwich NR3 1PDCopyright © Association of Train Operating Companies (ATOC) 2000

Retail Communication DeadlinesWould TOC and ATOC information providers please note the following deadlines for content submission, through FRPS,for Newsrail Express items and updates to your sections in Retail Manual Part Two (also reflected in Rail Directory forTravel Agents Part One). Submissions can be made up until 23:59 on the date shown.

The Rail Directory for Travel Agents Part One is provided to travel agents in electronic format only and mirrors theinformation submitted to the Retail Manual Part Two.

November to December 2007Newsrail Express Retail Manual Delivery date at retail locations Deadline for submission

issue number Part Two (may vary by 2 days either side) by information providersis 23:59 on the dates below

353 19 November 7 November

January update 3 December 14 November

354 3 December 21 November

355 17 December 5 December

February update 28 December 5 December

356 28 December 12 December

FRPS websiteThe Fares & Retail Publications Service website (operated by TSO) for entering information is https://frps.tso.co.ukEach TOC and ATOC have designated information providers with password access to contribute Newsrail Expressitems and Retail Manual Part Two updates.

Guidance and cue cardsGuidance on how to use the system is available from www.atoc.org in the Marketing and Retail > FRPS (Fares &Retail Publications Service) section. For additional editorial guidance contact Paul Chilver at ATOC Editorial onpaul.chilver@atoc.org or telephone 020 7841 8058.

Proof checkingAt the proof check stage, (usually 2-3 days after the submission deadline) contributors will receive an email from TSOwhich states what the time deadline is for checking your proof. This then normally gives you one working day to checkthe proof and you should advise of any alterations required or supply sign-off to Paul Chilver at ATOC Editorial, fax 0207841 8266 by the deadline shown in the email.

Further information and pricesFurther information and full pricing details for contributing news items and updates is shown in the inside cover of thisedition or available from www.atoc.org in the Marketing and Retail > FRPS (Fares & Retail Publications Service)section. Note that prices are higher for colour and laminated pages where required.

For invoice enquiries please contact Andrew Tolley at RSP on andrew.tolley@atoc.org or tel 020 7841 8119

Publication supplies, distribution and technical supportThe TSO helpline for publication supplies (if you want to buy extra copies of manuals), distribution queries (if you do notreceive the information that you were expecting) and technical support is 0870 850 2149 or email csatoc@tso.co.uk.If you simply wish to make a change to the distribution database then please contact your TOC’s Retail or PricingManager (for non-TOCs please contact paul.chilver@atoc.org).

Inserts and merchandisersIf you wish to send out any separate inserts (such as leaflets and merchandisers) within the Newsrail Express distributionpackage (either distribution of your pre-printed material or a full print and distribution service) please arrange thisdirect with TSO - tel 0870 873 8722, email csatoc@tso.co.uk to discuss details of costs and timescales. Please ensurethat you contact TSO at least 7 days in advance of the submission deadline date shown above.

Retail Manual Part One, Rail Directory for Travel Agents Part Two, Ticket Examiners HandbookIf you want any changes made to Retail Manual Part One, Rail Directory for Travel Agents Part Two and TicketExaminers Handbook, please contact ATOC Editorial on mark.bryce@atoc.org.

ASSOCIATION of TRAIN OPERATING COMPANIES