Sales Social Support Admin Web

Support Services for anyonline business

Your customers are looking to find answers, solve problems,they need real time support. Great customer service starts with great support.

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TABLE OF CONTENTS

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IntroductionFeaturesSupport ManagementZendeskHelpdesksTriggers and AutomationsWebsite SupportLiveChat

IntegrationsCampaign SupportSocial Media SupportSprout SocialAnalyticsSupport StaffServicesSupport

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The challenge many businesses face is how to support their online effort and provide a level of customer service that helps retain customers.

Transeo is a media and publishing agency that provides support solutions and services to manage online businesses. Whether your company is looking for help desk support, chat services, crm support or customised solutions we can help.

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Data & Analytics

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HelpdesksSupport Software

Social Media Support

Chat Services

SUPPORT MANAGEMENT

Flexible, customized support

management

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When it comes to support you need a flexible approach to servicing your customers, there is no one size fits all. Your support plans start with your customers in mind, how to best serve them is where we start.

This could be the beginning of abeautiful relationship

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Better customer service starts withZendesk.

* Customer support

* Customer self service

* Customer engagement

50,000+ companies trust zendesk with their support services.

HELPDESKS

Support desks for self service

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Build self service customer communities. An online 24/7 self service

help desk can help your customers get the answers they need

when they need them.

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TRIGGERS and AUTOMATIONS

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Respond with messages to help

When customers seek answers you can provide automations in email triggered by the customer enquiry. Saves you time in responding and provides the customer with the answer immediately.

Support for your web development

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Every growing online business has website support requirements, from your hosting and managing of website assets, to building and integrating support features into your website.

WEBSITE SUPPORT

LIVECHAT

Real time chat services

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Offer a chat option for website visitors who need your help now.

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INTEGRATIONS

Integrate your systems for seamless service

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Where you store your data, how your systems talk to each other and how you transfer that information to the customer all makes a difference. Understanding your integration options from the outset really helps.

CAMPAIGN SUPPORT

Create campaigns, grow your lead bases

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Most online businesses secure email addresses to communicate and offer more insights. How you manage your email marketing and other sales support functions will keep your products in front of your customers.

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Powerful Social Media Software Social channel support and analytics

Managing content, and support issues across your social media channels is best

managed by using integrations.

SOCIAL MEDIA SUPPORT

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SPROUT SOCIAL

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Implement your own custom support and service plan for yoursocial media requirements.

Powerful social media software A management and engagement platform for social business

ANALYTICS

Report, review and improve your customer service

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Understanding your customers habits can help you build better customer service programs. Dedicated Google Analytics, support tracking methods, and website analytics all help you create the right support and services model.

SUPPORT STAFF

Support staff to meet your service plans

Build your own dedicated support staff, or take advantage of our white label options to grow with your business. Either way your customers will be glad you did.

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Support services for emerging businesses

SERVICES

If your business functions online then good customer service starts with a quality support plan. Ask us how we can help you implement quality support solutions to provide the level of customer service your clients are looking for.

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Your support services is the glue between sales and service. Deliver the customer service

that keeps your customers coming back. 19

Sydney OfficeDarling Park - Tower 2

Level 21, Suite 501201 Sussex Street

Sydney NSW Australia 2000

Cebu OfficeApple One - Equicom Tower16th Floor Mindanao Avenue Cebu Business ParkCebu City Philippines 6000

support@transeo.com.au transeo.com.au

1300-367-988 +61-2-9119-2220 (fax) +61-2-9119-2217

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