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4th October 2012
Kris BarkerGM, Broadband
Confidentiality & legal statement
The information contained in this Presentation slide-pack is confidential information for discussion purposes only and should not be disclosed without British Telecommunications plc (BT's) permission. Please treat it accordingly and do not forward, republish or permit unauthorised access.
Please note that BT has taken reasonable care to check that the information contained in this Presentation slide-pack is accurate at the time of issue, however, it is subject to change. In relation to any products/services referred to in this document which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available.
References to any such service and time scales contained within this document are indicative and estimates for information purposes only and these and other information do not constitute any contractual or other obligation. Applicable BT standard terms and conditions apply.
© British Telecommunications plc, 2012 British Telecommunications plc Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Agenda for today - morning
Time Subject Speaker
10.00 Welcome & introduction
Agenda
L2012 Broadband platform performance
Kris Barker
10.10 Broadband roadmap Fibre:
Regional bid progress Cornwall update FTTP / FTTC & Broadband Availability Checker update
[audience: product related people]
Graeme Snell
Graeme Snell
Neil Tye
10.30 Broadband roadmap WBC/ WBMC
Including:
Multi-Service Edge Broadband usage reports Bandwidth SFI process
[audience: product related people]
Andy Wright
Paramjit Bahra
Ahmed Mohamed
10.50 Introducing the morning breakout sessions Simon Brisbourne
10.55 Coffee break – 15 minutes
11.10 Focussed improvement area:
KBD overhaul Self serve
James Lamb
11.40 Broadband retirements surgery:
Alternative products –WBC and its many additional benefits – DLM, Annex M, Real Time QoS
Simon Brisbourne
12.05 Lunch on T34
Agenda for today - afternoon
Time Subject Speaker
13.05 Virtualisation & brief introductions to Broadband Architecture debates at the World Broadband Forum
David Thorne
(Guest speaker: Chief Broadband and Access Strategist, BT Innovate & Design)
13.40 eCo BB closure & other system infrastructure projects
Online changes
[audience: system & operational people]
Tony Estcourt
Nigel Hannant
14.10 Migrations: Sub Loop Unbundling back to SMPF
[audience: product related people]
Bev Bytheway-Jackson
14.25 Introducing the afternoon breakout sessions Kris Barker
14.30 Broadband retirements surgery:
How to migrate from 20C to 21C
James Lister / Simon Brisbourne
14.55 Coffee break
15.10 Focussed improvement area:
Service including:
Overall performance Contact reduction
Richard Marsh
15.40 Action point update
Dates for diaries
Open forum
Kris Barker
16.00 Close of Forum
Broadband roadmap - Fibre
Graeme Snell Demand Stimulation Director
BT’s commercial roll out and Government (State Aid) funded fibre broadband rollout
• BT’s approach– Intervention roll out will
mirror commercial rollout - standard products and services
– “Fibre as far as possible”
• BTW will be deploying WBC alongside the rollout (with very few exceptions)– For BTW customers
practically zero effort to serve the additional intervention areas
7
Openreach is delivering fibre to approximately 2/3rd of the UK as part of its commercial rollout
BT is committed to helping meet the government aspiration of 90% fibre broadband coverage by 2017
Funding for the final 1/3rd is organised and administered by Broadband Development UK (BDUK) on behalf of Department of Culture, Media and Sports
Practically every local authority has applied for BDUK funding
Following open tender, two providers have signed a framework contract with BDUK
CP agnostic demand stimulation complements retail marketing and accelerates adoption
• Driving market growth and awareness • Helping to position roll out as a regional
activity, driven and ‘owned’ by local government
• Funded primarily by LBs, but potentially with BT contribution (at wholesale level, not BT Retail)
• Regional campaigns, with a dedicated marketing team in region
• Local authority branded portal with white label content, availability checkers etc.
• CRM system and eDM/direct mail services
• Events, workshops• Regionally branded cabs, flyers, vans etc.
8
BT is offering ‘CP agnostic’ marketing support to local bodies
Services Include
A white label demand stimulation campaign would seem to increase the rate and level of adoption of fibre broadband – in all marketsDemand stimulation impact in Milton Keynes vs. based case of other comparable exchanges (M3 exchanges where Virgin presence >80%)
0 100 200 300 400 500 600
Days since exchange went live
Ad
op
tion
ra
te
Demand stimulation impact in Cornwall vs. base case of other comparable exchanges (M1 exchanges)
0 100 200 300 400 500 600
Days since exchange went live
Cornwall
Rest of UK M1
Now is the time to focus your marketing campaigns to coincide with rollout
10
Cornwall
North Yorkshire
Northern Ireland
Lancashire
Rutland
Surrey
Wales
Campaigns up and running
Campaigns expected to start in Q4
Superfast Cornwall update
• £132m partnership – EU, Cornwall Council & BT - started OCT-2010 – targeting all 250k premises
• Aims: aiming for 80-90% FTTX coverage + strong focus on take-up• Coverage now: FTTX: 109k premises passed NOW inc. 7.5k FTTP
(Falmouth, Truro, Liskeard, St Austell)• Take-up: 14,000 live customers through 27 ISPs• Next phase: 180-200k FTTX premises by APR-13 including 48k premises
FTTP• Business & strategic growth areas prioritised for FTTP• New trials & tests being pioneered in Cornwall eg. Fibre on Demand• Superfast Cornwall keen & resourced to work with ISPs to drive take-up,
particularly around FTTP• Contact: [email protected]
(opp. Truro station, SEP-12)
BDUK – Get involved now!
• Who in your organisation needs to know about the rollout plans for BDUK areas? – Suggest Marketing & Sales, Customer Service, Network build teams
• Tell us what type of information you would like us to provide about the plans for exchange enablement in BDUK areas – E.g. timings, coverage, PR/Marketing activity
• Openreach in conjunction with BT wholesale will then create a communications channel to provide updates on BDUK plans– Likely to use the existing BT wholesale fibre surgeries (contact
[email protected] for details)– our aim is to launch this by the end of the year
– Do you require regular updates at this ISP forum as well?
• Finally, this is not just about a mass market consumer sales opportunity. – There are likely to be bespoke SME sales engagement opportunities for
CPs in BDUK areas as SME business support / capability training is a key part of the demand stimulation programme in many of the BDUK bids
Fibre Broadband FTTC and FTTP
Neil Tye Head Fibre Broadband
FTTC up to 80Mb service available, FTTP in EMD
Services up to 330Mb & trials on fibre on-demand
Approx 31,000 cabinets RFS at 1,210+ exchanges and
1 600+ planned 163 extra newly announced exchanges
Nearly 12 million ‘premises’ passed 7 months ahead of
schedule with over 850,000 End Users
How is Fibre doing?
22% ADSLcustomers in footprint. Average ‘Business’ conversion of 12% of enabled footprint. ‘Best in class’ conversion of 42%
33% of BTW external SP FTTC lines are 80/20. Availability checker will
always show the FASTEST available speed
70 CPs selling the service, over 40 of whom we see as
‘commercially launched’
Negligible impact on backhaul costs; the heavy users
on Fibre were the heavy users on copper.
Integral part of BTW’s WBC and WBMC portfolio, systems and network
Part of £2.5Bn BT funding
to 2/3rds end 2014
BDUK: 8 regions signed
and growing
Broadband Fibre Product Road Map 2012 & 13
Q1/2 Q3/4 Q1/2
Fib
re
Launch of “80/20” FTTC: 80Mb up / 20Mb down
Fibre Performance Tester Improvements
FTTx Real Time Quality of Service EMD
EMD 330Mb FTTP product
Differentiated through put trial
FTTP On Demand trials
FTTC self install trials
FTTC self install systems trials
Q3/4
“Wires Only” launch
BDUK areas roll out
FOX strategic solution
220M FTTP launch
Remote Assure Trials
Fibre on Demand launch
Availability Checker
Availability Checker URL retirement
Differentiated SLA launch
Connection offer £20 off80/20 reduced rental offer
Migration from LLU offer £40 off
12/13 13/14
40/2 STOP Sell
FTTP 330/20 Rental offer
Future activities are aspirational and not fully committed
Free bulk check
Diff Services
Objective: Improved peak throughput and differentiation between products
Deployment Q3
Migration Q3/Q4
Launch Q1 13/14
Remote Assure Trial
Objective: remote assure vs SFI for subset of fault types
Trial status: Live
Availability Checker
Version Control:
Next version: Removal of Broadband Availability Checker Version 26
on 21st October 2012
Changes: Added fields and “Look and Feel” changes Q4
Differentiated SLA, Remote Assure and Availability Checker
Broadband roadmap – WBC/WBMC
Andy Wright Head of Product Management Wholesale Broadband Connect
Broadband Product Road MapQ2 Q3 Q4 2013/14
20C
Fib
re21
C
Migration from 20C IPstream to 21C Wholesale Broadband Connect
Release AD 19th Aug
Rollout of WBC expands footprint to exceed 90% of UK end users
Release AE 21st Oct
Release AG 18th Mar
Release AF 13th Jan
Early mkt deploym’nt FTTx Real time Quality of Service
Notify FTTC self install technical trials
FTTP on demand trails
Early market deployment of 330Mb FTTP product
Migrate from LLU offer £40 off
Differentiated throughput Trial
Availability Checker
IPstream ‘Stop Sell’
Consumer switching: OfCom Statement
CGNAT Private Addressing Launch
Advance Services (WBC Assured) Stop Sell
Advanced Services (WBC Assured) Withdrawal
WBC EP 40Gb Host Links launch
Dynamic Line Management (DLM) improvements
Differentiated SLA launch
Fibre on Demand Launch
Fibre Only Exchange strategic solution
Launch of 220Mb FTTP
Multi Service Edge Trials
Usage Report Enhancements
Rollout 416 MSEsRollout 119 MSEs
IPstream retirement within WBC & Datastream in total
Weekend appointingTrials of Cool Broadband also Fixed Rate Product
Release AH 20th May
Release AI 22nd Jul
Release AJ 23rd Sep
Further WBC expansion plans
Launch of “Wires Only”
40Mbs Stop sell (40/2 product)
BD UK areas roll out
Advance Services on 20C Stop Sell
Advanced Services on 20C Withdrawal
Availability Checker URL retirement
FTTC self install systems trials
Remote assure trails
FTTP 330/20 rental Offer
2013/14 information covers full year & is future info/aspirational
Broadband Product Road MapQ2 Q3 Q4 2013/14
20C
Fib
re21
C
Migration from 20C IPstream to 21C Wholesale Broadband Connect
Release AD 19th Aug
Rollout of WBC expands footprint to exceed 90% of UK end users
Release AE 21st Oct
Release AG 18th Mar
Release AF 13th Jan
Early mkt deploym’nt FTTx Real time Quality of Service
Notify FTTC self install technical trials
FTTP on demand trails
Early market deployment of 330Mb FTTP product
Migrate from LLU offer £40 off
Differentiated throughput Trial
Availability Checker
IPstream ‘Stop Sell’
Consumer switching: OfCom Statement
CGNAT Private Addressing Launch
Advance Services (WBC Assured) Stop Sell
Advanced Services (WBC Assured) Withdrawal
WBC EP 40Gb Host Links launch
Dynamic Line Management (DLM) improvements
Differentiated SLA launch
Fibre on Demand Launch
Fibre Only Exchange strategic solution
Launch of 220Mb FTTP
Multi Service Edge Trials
Usage Report Enhancements
Rollout 416 MSEsRollout 119 MSEs
IPstream retirement within WBC & Datastream in total
Weekend appointingTrials of Cool Broadband also Fixed Rate Product
Release AH 20th May
Release AI 22nd Jul
Release AJ 23rd Sep
Further WBC expansion plans
Launch of “Wires Only”
40Mbs Stop sell (40/2 product)
BD UK areas roll out
Advance Services on 20C Stop Sell
Advanced Services on 20C Withdrawal
Availability Checker URL retirement
FTTC self install systems trials
Remote assure trails
FTTP 330/20 rental Offer
2013/14 information covers full year & is future info/aspirational
Broadband Developments Road Map: October 2012Release AD20th August
Release AE21st October
CP
Act
ion
Nee
ded
No
Impa
ct o
n C
Ps WCR: New measure “Create to
Clear”(BB269-12)
BB Availability Checker: Version Removal (BB145-12)
CP
Act
ion
Rec
omm
ende
d
Technical changes for 20C BB Retirement (BB323-12)
KBD: End User TV Connect and RTQoS diagnostics (BB267-12)
WBC Fixed Rate: Service Trial (BB 270-12)
FTTP: Traffic Management Act Permit or Notice (BB135-12)
FTTC: Introduction of PCP Only Trial (BB270-12)
New Fault Clear Codes for Fixed Rate product (BB271-12)
FTTP: add Layer 2 switch ID on new & succession provides
(BB135-12)
New Error Code: “DN not recognised” (BB135-12)
Migration from 20C eCo BB to 21C eCo Plus
for 20C assets (BB275-12)
Knowledge Based Diagnostics: SuperLite Diagnostics (BB134-12)
BB Availability Checker: Version Removal (BB415-12)
Extension of Order & Fault Tracker Notes (BB270-12)
FTTP: processing of FVA discount message
(BB425-12)
T2R Journey: change of “Clock has Stopped” policy
(BB274-12)
Enhanced Broadband Usage Reports (BB425-12)
New 40Gb Extension Path (BB135-12)
Portal changes for Extension of Order & Fault Tracker Notes
(BB425-12)
Broadband Release Schedule
Release Date
Release AE 22nd October 2012
Release AF 14th January 2013
Release AG 18th March 2013
Release AH 20th May 2013
Release AI 22nd July 2013
Release AJ 23rd September 2013
Release AK 25th November 2013
The above dates are not confirmed until 90 day notification has been published
MSE: Multi-service Edge
Why? • Growth in bandwidth demand from increased volume and usage requires us to expand the BT Wholesale 21CN Broadband Platform.
What are BT doing? • Introducing a new Broadband Remote Access server (BRAS) called Multi-service Edge (MSE)
Who is affected? • All CPs who buy WBC and WBMC
When?• Initial phase has 5 trial sites starting with Bradwell Abbey (off Milton Keynes) then:
119 MSEs by March 2013416 MSEs by March 2014
So what does it mean for you?
1. We will notify you of some IP address changes. If you use your own IP addressing as part of WBC Aggregation Point build, there are additional requirements.
2. Once MSE goes live, as part of the authentication process and within accounting records there will be additional NAS IP addresses in RADIUS IETF Attribute 4.
3. Implementation of MSEs requires end users to be migrated, with a break in service of between 1 and 30 mins.
See briefing: BB450-12Any questions? please contact [email protected] this affects you we will be contacting you to make sure the impacts and any action required are clear and to answer your concerns
Broadband Usage Reports
Why? • Due to customer demand
What are BT doing?• We are enhancing Broadband usage reports to show 21C data as well as the
existing 20C data and changing the delivery method to the Data Exchange Distribution Server (DEDS)
Who is affected? • Any CP that uses Broadband Usage Reports may wish to act• If you don’t consume Broadband Usage Reports data there is no impact for you
When? • During October and November we will deploy the software and hardware needed• Full launch will follow (date tbc)
So what does it mean for you?
• If you do consume Broadband Usage Reports then the data will soon be available via DEDs (20C and 21C data) in addition to Concorde Network Health (CNH) which will have 20C data.
See briefing: BB425-12Any questions? please contact Bev Bytheway-Jackson at:[email protected] or 01244 657938
WBMC - Bandwidth
Paramjit Bahra WBMC Product Manager
• London 2012 was the most connected Games ever and BTW own gold medal performance helped
- BTW CPs reach new heights too• High usage on our broadband network without any issues is testament to the
- planning, investment and interaction with our customers to deliver a
great end to end experience.• Internet traffic reached an all-time high on the broadband network• Bandwidth demand from some BTW CPs grew by up to 40 per cent in August
– with Rebecca Adlington’s 400 metres swimming event creating the
demand peak.• One node reached over capacity and some orders had to be re-planned• BW forecast is of paramount importance to plan and size the network • BW required by date needs to be planned with current T&Cs (5 WD)• BTW initiated “Network re-use of Hostlink” during the Olympics which helped
2 CPs• The Network re-use option for Host Links will be used under exceptional
circumstances in the future
Olympics – A success story
Olympics - Highlights of the first week
Opening Ceremony
100m final
3 athletics golds
Bradley Wiggins
Swimming/
football
Broadband roadmap –WBMC
Ahmed Mohamed SFI Product Manager
SFI2: Re-instatement of Base Module ONLY charging
Why?• BT have now agreed a strategic fix with their supplier (Openreach) to correct a
billing issue, that previously meant that that the SFI2 charge had sometimes been billed when not appropriate and also not billed when it should.
What are BT doing? • Re-introducing the Base Module ONLY charges for SFI2
Who is affected? • All CPs taking IPStream, Datastream, IPSC, WBC and WBMC
When? • Full charging for SFI2 Base Only modules will begin from 10 th October 2012.• The first full SFI2 charges will appear in the November 2012 bill
So what does it mean for you?
1. Increased accuracy in billing for SFI2’s2. The current SFI2 waiver process will cease on the 9th of October.3. All Base Module ONLY SFI2’s booked from the 10th of October will appear on the
November 2012 bill.
See briefing:BB448-12Any questions? please contact Ahmed Mohamed
[email protected] 020 7777 6112
Breakout sessions
Simon Brisbourne Head of WBMC & 20C Products
ServicEdge Review 14/03/12
Morning breakout sessions
• Delegates have the opportunity to attend both breakout sessions as each session will be run twice
• On your name badge your session order has been allocated:
30
Session Title Where
1 KBD overhaul/Self-serve focussed improvement area
Auditorium
2 Broadband retirements surgery Maple Suites
Lunch on T34 will follow straight after your final breakout session
But first a 15 minute coffee break
eCo Broadband closure & system infrastructure projects
Tony Estcourt Project Director
32
BTW End of Service Life (EoSL) System Infrastructure Projects 12/13System Change Description CP Benefit CP Impact /Action Required Timescales
B2B Gateway Migration to new Virtual Data Centre (VDC) Platform environment
Improved availability & resilience
Pre-migration testing & change of B2B URL
Oct ‘12 to Jun ‘13
eCo Plus(One Siebel)
Oracle Upgrade, VDC migration, Cosmetic changes in the portal
Improved supportability Outage - aligned to planned Release
Mid Mar ‘13
Availability Checker(ONCE)
Database Oracle Upgrade Improved supportability 6 Hour Outage on L2C - aligned to planned Release
Sep ‘12 / Nov ‘12
Availability Checker(BBAC)
Database Upgrade & VDC migration Improved availability & resilience
Outage on L2C - aligned to planned Release
Mid Feb ‘13
btwholesale.com Hardware & Software changes inc. Weblogic Upgrade
Improved supportability availability & resilience
Outage - aligned to planned Release
Mid Mar ‘13 TBC
Broadband Provisions (20&21c)(FLOW)
Oracle and Linux Upgrades Oracle support availability Non-customer Impacting - Aligned to planned Release
Feb’13 – April ‘13
Broadband Customer Reporting(BBCR)
Business Objects upgrade and Reports rationalisation
Improved ‘look & feel’ of Reports
Changes to XML will be needed where required
Feb ‘13 / Mar ‘13
Broadband Customer Reporting(BIP)
VDC migration and upgrades to back end systems.
Improved availability & resilience
Outage during which access to reports lost
Nov ‘12 to June ‘13
eCo BB Migration of 20C BB product to eCo Plus
Single System to manage 20C/21C Assets
Changes to XML & User Training on eCo Plus
Jan ‘13 to Jun ‘13
Bulk Change Tool (BBCT/Fastpeter)
Migration to BUT (Bulk Utility Tool) Simpler handling of Bulk Orders, Novations etc.
Post-Deployment ‘live’ testing will be required
Nov ‘12
33
B2B Gateway Migration
Impact Statement We’re migrating to new software (Oracle) and hardware platform (VDCs based HP Blades) and upgrading certificate security at the same time. This means CPs will need to point to a new URL in production at a particular point in time. We would like customers to engage with us before the migration on connectivity and functionality testing.
What products are impacted by the change? All BT Wholesale Broadband (20& 21c) for provision and repair journeys.
Benefits to CP’s • High Availability , Improved security through use of 2048 bit encrypted certificates
instead of 1024 bit, reduced outage timelines.
What Should You Do? • Migrate from 1024 to 2048 bit secure certificates.• Perform connectivity test with new onramp environment • Perform functional test on new onramp environment• Establish connectivity with the new VDC sites.• Migrate to the new URL/Portal at agreed time slot.
34
Will you (the CP) be required to undertake any code development? based on experience of previous migrations the majority of CPs using standard CoTs packages will not need to make code changes – to be confirmed through On Ramp testing.
Will this change impact any CP owned screens or interfaces? Minor – URL and Certificate Changes as described..
Will 30 or 90 day notifications be issued? 90day notifications before turning off the old URL.
Timescales • “On Ramp” is available in Sept 12 • Customer Migration is dependent on individual CP engagement Q3 12/13 to Q2 13/14.• Final withdrawal of existing gateway end 13/14.
B2B Gateway Migration
35
BBCR (Actuate Upgrade)
Impact Statement We’re changing from one version of the base software tool to the latest supported version e.g. Actuate v9 to Actuate v11. There will be minor changes to the look and feel of Actuate reports (we think it’s an improvement)
What products are impacted by the change? BT Wholesale Broadband (20& 21c) – BBCR Reports.
Benefits to CP’s • Improved usability of screens, some small functionality improvements.
What Should You Do? • Users will be switched over to the new reports in Mid Oct 2012.• Please check your reports and feedback any comments or issues.
36
BBCR (Re-Write Using Oracle Tool-sets)
Impact Statement We will be re-writing the existing BBCR reports using Oracle software. 90% of the reports impacted are used through XML interface.
What products are impacted by the change? BT Wholesale Broadband (20& 21c) – BBCR Reports.
Benefits to CP’s • Cleaner, more modern graphics.
Timescales • BTW expect to deliver XMLs and one set of reporting in AF/AG timescales (Jan &
March)… Q4 this year
What Should You Do? • Look out for 90 day notifications associated with XML.• Schedule XML development resource.
Will 30 or 90 day notifications be issued? 90 day notifications for XML changes … this will be notified in Q3 (Won’t force switch to new XMLs this year – optional in Q4)
37
Eco Broadband Migration
Impact Statement Our 20c Broadband ordering and fault gateway is reaching the end of its service life. We plan to support the provision and repair interface through our 21c systems (Eco+). This will require a development and migration activity by our customers.
What products are impacted by the change? IPStream and Datastream.
Benefits to CP’s • Continued support for 20c Broadband.• A single interface for 20c and 21c products.
What Should You Do? • All Broadband customers need to develop their XML interfaces.
• Existing 21c customers – to add in 20c products.• Existing 20c-only customers – to develop an Eco+ interface.
• Train your agents in Eco+ portal.• Migrate in one of three tranches Jan 13-June 2013.
Will 30 or 90 day notifications be issued? 90 day notifications for XML and monthly engagement meetings are proposed.
38
Key Dates
Sept12
Jun13
Mar13
Dec12
Jun12
Apr12
Sep13
Dec13
Mar14
Jun14
Sep14
Comms Notice – Industry wide eCo BB closure comms (30th April)
Comms Notice – IPStream, first exchange based stop sell 6mth notification issued (30th April)
STOP – Datastream, notify no further supply of new EU access or new VPs
START - Customer transition to Eco Plus
STOP - Completion of customer migration to Eco Plus – eCo BB closure
ISP Forum – Notice of closure of eCo BB at ISP forum (Oct 11, Dec 11 & Jan 13)
STOP – DataStream withdrawn within WBC footprint
Must be able to place 21c orders on eCo Plus or via 21c B2B
Must be able to place 20c orders and 20c/21c repair on eCo Plus or via 21c B2B
Must have transitioned from eco BB to eCo plus by this date
STOP – IPStream, first exchange based stop sell begins as notified
Comms Notice – DataStream, notify stop new supply of CALs and ATM Access ports (30th April)
NoteDataStream = ADSL & SDSLIPStream = ADSL & SDSL
STOP - IPStream first exchange based retirement of service begins as notified
STOP - IPStream retired within WBC footprint
STOP - DataStream withdrawn nationally
Introducing Business ZoneBT Wholesale.Com transformation
Nigel Hannant Online GM
40
We’re difficult to do business with
• You have a fragmented online user experience• You don’t have a single view of your business• You spend too much time learning how to find
and use our systems
So we’re creating Business Zone • Consolidated quick view of your orders, faults
and inventory• Single search and less clicks for key tasks • Personalised experience based on role
Where are we now?• Customer Hot House in June 2012• Designed and built an ‘Alpha’ version of
Business Zone• Today we want to share and test this with you!
Introducing Business ZoneTransforming BT Wholesale.Com
From applications
to tasks
41
How do I get involved?
Testing our approach
• Running webinars to demonstrate new capabilities and experience
• Formal lab testing to put our design in the hands of real users
• We want to engage directly with more of you
• Ensure it meets your needs
• Opportunities to register for webinars
• Take part in hands-on testing• Contact me: [email protected]
Validating our understanding of your requirementsWe want you feedback
42
Teaser…logged out Business Zone
43
Teaser…logged in Business Zone ‘Overview’
44
Key DatesAug12
Feb13
Dec12
Oct12
Jun12
Apr12
Apr13
Jun13
Aug13
Oct13
Dec13
Customer Hot House
Business Zone Trial (18/03/13)
Customer Testing / Feedback (Alpha)
Business Zone Full Launch (20/05/13)
Business ZonePhase II
Final changes and development
Sub Loop Unbundling migrations to BT Wholesale Broadband
Bev Bytheway-Jackson Product Manager
Where are we?
A migration path for SLU SMPF to BT Wholesale Broadband products (with MAC) was developed and launched by Openreach in April 2012.
We notified you in July via briefing BB239-12, that we are experiencing systems issues with the SLU MAC where an error code is being returned by our systems preventing the migration order from completing.
This does not affect any other migration journey; only SLU to BT Wholesale Broadband, where there is a change of CP.
You are able to identify where an SLU SMPF installation is present , where we will return the code ‘S’ where SLU SMPF is present.
If you win customers from SLU, you must advise the end user to cease their SLU service first, before submitting a Broadband provide order into us. During this time, you should not advise prospective end users to obtain a MAC from their SLU CP.
We have a solution due to be delivered in January 2013 to resolve the technical problems and we will notify you via the Broadband briefings nearer the time.
47
Kris BarkerGM, Broadband
48 ServicEdge Review 14/03/12
Afternoon breakout sessions
• Again delegates have the opportunity to attend both breakout sessions as each session will be run twice
• We’ll use the same session order on your name badge:
48
Session Title Where
1 Broadband retirements surgery Auditorium
2 Service: focussed improvement area Maple Suites
We’ll have a 15 minute coffee break in between the 2 sessions
49
Action point updateDates for diariesOpen forum & Q&A
Kris BarkerGM, Broadband
50
Action update
Action Owner Action Status
AP1 5/12 Product team
Request for broadband roadmaps on btw.com/updated after each release
Closed – new roadmap to be presented today
AP8 5/12 Richard Marsh
An ongoing issue where engineers are not receiving the notes on fault jobs – is there anything else that could be done?
Ongoing – request to CPs to email examples to track through where engineers have not received notes
AP9 5/12 All Include thought leadership topics at the ISP Forum Closed – but noted for future Forums – David Thorne presented at today’s Forum. Please let us know if this fitted the bill. You can suggest future agenda topics on the feedback form
AP 10 5/12 Simon Brisbourne
Capacity issues on migration from 20C to WBC in Northern Ireland
Closed – covered in today’s presentations
AP 11 5/12 Simon Brisbourne
SFI to present back/update – potential feedback? Closed – covered in today’s presentations
51
Closed actionsAction Owner Action Status Closure
dateDetail
AP2 5/12
Simon Brisbourne
Provide information on TPON exchanges – what is happening on those under retirement?
Closed July 12 Broadband is not supported on these lines
AP3 5/12
Yvonne Forrester
FTTC – Ethernet – is there a 7 hour repair map – can we have a slide on it & add targets to the slides and first contact resolution
Closed July 12 FTTC will be included in future service packs. The Forum will remain BB focussed so Ethernet will not be covered
AP4 5/12
Yvonne Forrester
MSO/PEW customer impacts & volumes
Closed July 12 Covered in July interim ISP Forum webcall
AP5 5/12
Yvonne Forrester
KBD testing – request to test on KBD even when an MSO is outstanding – would still want to test
Closed July 12 Yvonne has submitted this for consideration in KBD overhaul – to take place in Q3
AP6 5/12
Yvonne Forrester
KBD testing – want to be able to do a TAM test even when the questions down lead to it – eg ADSL line lost sync but no PDD
Closed July 12 Yvonne has submitted this for consideration in KBD overhaul – to take place in Q3
AP7 5/12
Neil Tye (for Ethernet team)
Can the ISP Forum include Ethernet service as well?
Closed July 12 The Wholesale Ethernet product team use the main product event (the BTW Showcase) to detail their propositions and have regular meetings with their customers, where product issues can be discussed. Service issues are dealt with via the normal service escalation channels. The team are also looking at holding update webcalls aligned with the roadmap releases – to explain what’s new and what’s coming up. It is therefore more appropriate to keep the ISP Forum Broadband focussed.
What’s coming up? Dates for your diaries
Next Fibre surgery – 25th October via webcall (contact [email protected] for details)
Next ISP Forum (interim webcall) – January 2013
Open forum & Q&A
Close of Forum
An e-feedback survey will follow shortly
Thank you for attending the Forum