5. Licensing - MSAD Tech Training (Windows®)

8/9/2019 5. Licensing - MSAD Tech Training (Windows)

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Windows New Hire Training

Licensing


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Overview

2011 Microsoft Corporation. All rights reserved.

Microsoft Condential - For Internal and Partner Use Only

This training package content is proprietary and condential and is intended only for!sers descri"ed in the training #aterials. This content and infor#ation is provided to

yo! !nder a $on%&isclos!re Agree#ent and cannot "e distri"!ted. Copying or disclosing

all or any portion of the content and'or infor#ation incl!ded in this package is strictly

prohi"ited. (o#e ele#ents of this doc!#ent are s!")ect to change. This doc!#ent is

for infor#ational p!rposes only. M*C+O(O,T MA-( $O /A++A$T*( +(( O+

*M*& *$ T3*( (4MMA+5. Microsoft is a registered trade#ark of Microsoft Corporation

in the 4nited (tates and'or other co!ntries. Other prod!ct and co#pany na#es

#entioned herein #ay "e the trade#arks of their respective owners.

02'2011

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Overview

Overview

This #od!le provides a disc!ssion of /indows licensing and activation technologies.

Goals

At the end of this #od!le yo! sho!ld "e a"le to6

&e#onstrate steps to activate /indows.

&isc!ss key concepts related to /indows licensing and activation.

&e#onstrate tro!"leshooting for co##on activation s!pport iss!es.

&escri"e the p!rpose and f!nction of the 7en!ine Advantage progra#. &escri"e the /7A validation process.

&isc!ss options for tro!"leshooting software validation fail!res.

&escri"e the 7en!ine Advantage $otications rogra#.

&escri"e gen!ine and non%gen!ine tray 7en!ine Advantage $otication details.

!"ected Ti#e for t$is Mod%le

This #od!le takes appro8i#ately 9.9 ho!rs to co#plete.

a"s in this #od!le take an additional 2.29 ho!rs to co#plete.

The assess#ent for this #od!le takes an additional :0 #in!tes to co#plete.

esson6 icensing

This lesson provides a "asic overview of /indows license types and concepts.

Goals

At the end of this lesson yo! sho!ld "e a"le to6

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Overview

ist license types !sed "y /indows.

&isc!ss license ter#s and their i#pact on cons!#er !sage.

!"ected Ti#e for t$is LessonThis lesson takes appro8i#ately 19 #in!tes to co#plete.

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Overview

License Ter#s

A key part of the license is the agree#ent "etween Microsoft and the licensee. This is

called the nd 4ser icense Agree#ent 4AB or the license ter#s. 5o! can read the

ter#s for yo!r /indows and other Microsoft prod!ct licenses here6

http6''www.#icrosoft.co#'A"o!t'egal'$'4('*ntellect!alroperty'4seTer#s'&efa!lt.asp8

(o#e key points in the /indows license that can ca!se conf!sion6

N%#1er of PCs6 +etail and OM /indows licenses typically li#it yo! to

installation on a single C. (o#e other prod!cts have "een licensed for !se on

#ore than one C in the past "!t /indows has "een li#ited to one.

N%#1er of Connections6 The license ter#s li#it the n!#"er of connections

that can "e #ade to a /indows C. This is for services like le sharing where

other Cs or devices can connect to /indows to !se services on the O(. The

e8act n!#"er of connections varies "y O( version and edition. Check the license

ter#s for yo!r prod!ct to "e s!re of yo!r li#it.

(cti&ation is 'e2%ired6 As part of the license ter#s c!sto#ers agree to

activate /indows.

+eview the license ter#s for a co#plete look at the agree#ent involved in licensing

/indows.

3owngrade License

One special licensing scenario that yo! #ay face is the &owngrade license. This is an

OM%specic scenario.

/hen yo! p!rchase a new C with /indows preinstalled yo!r license #ay per#it a

downgrade to a previo!s version of /indows. This is provided as an option so that

so#eone who is not yet ready for the new /indows version is a"le to !se an older

version with a new C.

5o! are responsi"le for o"taining the previo!s version installation #edia and a valid

prod!ct key in order to e8ercise this right.

This ca!ses conf!sion at ti#es as c!sto#ers #ay contact their OM to o"tain the

previo!s prod!ct or they #ay contact Microsoft for new #edia. $ew #edia sho!ld not

"e re

key they sho!ld "e a"le to install.

,or #ore infor#ation on downgrade rights see6http6''www.#icrosoft.co#'oe#'en'licensing's"licensing'pages'downgradeDrights.asp8

Microsoft Condential % ,or *nternal and artner 4se Only E
http://www.microsoft.com/About/Legal/EN/US/IntellectualProperty/UseTerms/Default.aspxhttp://www.microsoft.com/oem/en/licensing/sblicensing/pages/downgrade_rights.aspxhttp://www.microsoft.com/oem/en/licensing/sblicensing/pages/downgrade_rights.aspxhttp://www.microsoft.com/About/Legal/EN/US/IntellectualProperty/UseTerms/Default.aspx


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Overview

esson6 Activation

This lesson provides an overview of /indows licensing activation and a disc!ssion of

the steps yo! take to activate /indows.

Goals


O!tline steps needed to activate /indows.

&isc!ss the ele#ents involved in validating a /indows installation for activation.

!"ected Ti#e for t$is Lesson

This lesson takes appro8i#ately ;9 #in!tes to co#plete.

a"s in this lesson take an additional :0 #in!tes to co#plete.

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Overview

(cti&ation O&er&iew

Microsoft rod!ct Activation is an Anti%piracy technology designed to verify that the

software has "een legiti#ately licensed. Activation is i#ple#ented in /indows and

OFce. This lesson foc!ses on the /indows Activation technologies. *n order to

!nderstand Activation we start with a "rief look at the /indows license.

Windows Prod%ct (cti&ation

Activation helps verify that yo!r copy of /indows is gen!ine and that it has not "een

!sed on #ore co#p!ters than the Microsoft (oftware icense Ter#s allow. *n this way

activation helps prevent software co!nterfeiting. /ith an activated copy of /indows

yo!?ll "e a"le to !se every feat!re of /indows.

5o! have :0 days after installing /indows to activate it online or "y telephone. This is

called the grace period. *f this :0%day period e8pires "efore yo! activate /indows yo!will not "e a"le to !se every feat!re of /indows. 5o! can regain f!ll !se of yo!r

co#p!ter "y activating /indows.

For #ore infor#ationon /indows Activation see the ,AG here6

http6''windows.#icrosoft.co#'en%4('windows>'Activating%/indows%>%fre

C$ec.ing (cti&ation *tate

A

(yste# properties. This shows whether /indows is 7en!ine which #eans activated

and veried "y /indows 7en!ine Advantage co#ponentsB.

3e#o4 Windows (cti&ation

Open (yste# roperties and check the activation stat!s of yo!r C.

Microsoft Condential % ,or *nternal and artner 4se Only I
http://windows.microsoft.com/en-US/windows7/Activating-Windows-7-frequently-asked-questionshttp://windows.microsoft.com/en-US/windows7/Activating-Windows-7-frequently-asked-questionshttp://windows.microsoft.com/en-US/windows7/Activating-Windows-7-frequently-asked-questionshttp://windows.microsoft.com/en-US/windows7/Activating-Windows-7-frequently-asked-questions


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Overview

(cti&ating Windows

The choices for how /indows > will "e activated "egin with an option for A!to#atic

Activation d!ring (et!p. After that the options for Activation are generally accessed

fro# Co#p!ter roperties.

Note4The steps for activating /indows =ista are si#ilar to steps shown in this section

for /indows >.

(cti&ation O"tion d%ring *et%"

(et!p incl!des one cong!ration option related to activation. This option is

JA!to#atically activate /indows when *?# onlineK. *t is displayed at the step of set!p

where yo! can enter yo!r prod!ct key. This is shown.

Fig%re 54 (cti&ation in *et%"

This is shown d!ring the /indows /elco#e steps at the end of set!p. na"ling this

option the defa!lt is ena"ledB ca!ses /indows to atte#pt activation partway thro!ghthe grace period witho!t the need for !ser action.

Note4 (ee the A!to#atic Activation section later in this lesson for #ore details on this

option.

*f yo! have installed /indows > witho!t entering a prod!ct key yo! will only see

notications of the activation grace period re#aining. Activation will not "e a!to#atic

as a prod!ct key is needed "efore yo! can activate.

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Overview

(cti&ation *te"s

5o! can nd yo!r c!rrent activation stat!s at the "otto# of the (yste# control panel.

Fig%re 64 (cti&ation in *yste# Pro"erties



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Overview

/hen yo! click JActivate /indows nowK the sl!i.e8e progra# is started. This is the !ser

interface for /indows Activation. *f yo! have entered a prod!ct key d!ring set!p yo!

will see the choices shown "elow.

Fig%re 74 Windows (cti&ation

Choosing JActivate /indows online nowK a"ove proceeds with an atte#pt to activate

!nless /indows was installed witho!t entering a prod!ct key. *f yo! perfor#ed a keyless

installation the JType yo!r prod!ct keyK step is ne8t as shown "elow.

Fig%re 84 Ty"e yo%r "rod%ct .ey



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Overview

*f yo! don?t enter a key or enter an invalid key and then click $e8t yo! will see the

error6

5o! #!st enter a valid prod!ct key "efore activating online. Check yo!r prod!ct key and type

it again.

Once yo! enter a key or if yo! have previo!sly entered a valid key the ne8t step is

JActivating /indowsK with a progress indicator.

Fig%re 94 (cti&ating Windows



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Overview

*f s!ccessf!l the activation wiard ends with the JActivation was s!ccessf!l step shown

"elow.

Fig%re :4 (cti&ation was s%ccessf%l

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Overview

activate /indows >. 5o! will see #essages to the e@ect

that activation is re

(dditional Grace

Period

/indows Activation checks for hardware changes to the

syste# that co!ld "e associated with #oving the

installation to di@erent hardware. *f a threshold of change

is crossed yo! will "e pro#pted to reactivate /indows.This is done to protect against the !se of a single

activated installation of /indows on #!ltiple co#p!ters.

5o! #ay enter this state after #aking a n!#"er of

changes to !ni

device s!ch as if the device is identied di@erently after

a driver !pdate.

Non-Gen%ine Grace

Period

This is the state yo! enter after /indows 7en!ine

Advantage deter#ines that yo!r co#p!ter is not

gen!ine.

Un.nown This can indicate a pro"le# with the licensing

co#ponents.

Unlicensed This appears for license types not c!rrently in !se on

yo!r #achine which yo! can see !sing Jsl#gr.v"s %dlv

allK

5o! can view these and other te8t #essages ret!rned "y sl#gr.v"s "y reviewing the

sl#gr.ini le in P/indowsP(yste#:2Psl#grPNlang!age *&.

Prod%ct 0ey and PI3

4nderstanding activation key types and rod!ct *dentier *&B types is i#portant in

order to deter#ine the appropriate s!pport steps for activation iss!es.

Prod%ct 0eys

/hen installing /indows > yo! provide a prod!ct key. This key and the #edia it is !sed

with deter#ines the kind of activation e8perience yo! will have. The #ain cons!#er

key types are6

+etail key6 This is the key that co#es with a f!ll%install retail "o8ed or download

copy of /indows >. *t can "e !sed for clean installation for !pgrade or for /A4.

+etail 4pgrade key6 This is a type of retail key that co#es with a red!ced%price

version of /indows > and is to "e !sed for !pgrade only. /indows > provides for

the !se of this key type for a clean installation as well if yo! have a /indows

installation c!rrently on the C.

+etail /indows Anyti#e 4pgrade key6 This is a type of key that o@ers a red!ced%

price !pgrade fro# one edition of /indows to a higher edition of the sa#e

/indows version. This key cannot "e !sed to perfor# a clean install of /indows

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Overview

Prod%ct I3

Once yo! have installed /indows yo!r installation is assigned a rod!ct *& *&B. This

created in part fro# yo!r prod!ct key. The *& is a n!#"er identifying yo!r /indows

installation.

The *& for /indows is needed when yo! o"tain s!pport fro# Microsoft it is !sed toidentify yo!r /indows installation so that yo!r s!pport entitle#ent can "e deter#ined.

Where to fnd your PID?

5o!r prod!ct *& is provided in the Activation infor#ation in (yste# roperties as shown

"elow.

Fig%re =4 Prod%ct I3 in *yste# Pro"erties

Installation I3

/indows is activated "ased on an eval!ation of yo!r installation *&. The *nstallation *&

is specically designed to g!arantee anony#ity and is only !sed "y Microsoft to deter

piracy. The *nstallation *& is co#prised of two di@erent pieces of infor#ation6

Prod%ct I36 This is the identier shown a"ove.

Hardware $as$ &al%e6 This is a n!#"er that the software licensing

co#ponents !se to deter#ine if yo!r hardware has changed.

These val!es are co#"ined to prod!ce the *nstallation *& which Microsoft !ses to

eval!ate yo!r cong!ration to deter#ine if yo!r /indows installation is gen!ine.



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Overview

Has$ /al%e 3etails

The hardware hash val!e is an eight "yte val!e that is created "y r!nning ten di@erent

pieces of infor#ation fro# the co#p!ter?s hardware co#ponents thro!gh a one%way

#athe#atical transfor#ation a hashing f!nction. This #eans that the res!ltant hash

val!e cannot "e "ackwards calc!lated to deter#ine the original val!es. ,!rther only a

portion of the res!lting hash val!e is !sed in the hardware hash in order to ens!reco#plete anony#ity.

8a#ple6 A processor serial n!#"er is LE "its in length. /hen hashed the res!ltant

one%way hash is 12I "its in length. Microsoft !ses only si8 "its fro# that res!ltant hash

in activation?s hardware hash. &!e to the nat!re of the hashing algorith# those si8 "its

cannot "e "ackwards calc!lated to deter#ine anything at all a"o!t the original

processor serial n!#"er.

Moreover si8 "its represent E; 2UEB di@erent val!es. There were over 100 #illion Cs

sold last year worldwide. ,ro# those 100 #illion Cs sold only E; di@erent hardware

hash val!es co!ld "e created as part of activation.

Microsoft developed the hardware hash in this way in order to #aintain the !ser?s

privacy.



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Overview

La14 Windows (cti&ation

This la" provides hands%on e8perience eval!ating the c!rrent activation stat!s of

/indows > on yo!r co#p!ter.

!"ected Ti#e for t$is La1

This la" takes appro8i#ately :0 #in!tes to co#plete.

'e2%ire#ents

To perfor# this la" yo! will need the following6

A C with /indows > installed

!ercise4 !a#ining Windows (cti&ation *tat%s1. Check the c!rrent activation stat!s in (yste# roperties.

2. *f /indows is not yet activated and this was a keyless installation6

a. 3ow #any days do yo! have re#aining in the grace periodR

". /hat is the rst step shown in the /indows Activation wiard when yo! are

not yet activated in this scenarioR 4se the JActivate /indows nowK link in

(yste# roperties.

:. *f /indows is not yet activated "!t yo! entered a valid key d!ring set!p6

a. 3ow #any days do yo! have re#aining in the grace periodR

". /hat is the rst step shown in the /indows Activation wiard when yo! are

not yet activated in this scenarioR 4se the JActivate /indows nowK link in

(yste# roperties.

;. Check to see if yo!r C has a COA sticker. *f it does have a COA what /indows

version is licensed to the C "ased on the stickerR

9. &isc!ss yo!r res!lts with the class.

esson6 Activation Tro!"leshooting

There are a variety of root ca!ses associated with activation iss!es on /indows. This

lesson o!tlines general tro!"leshooting for any activation iss!e as well as

reco##endations for specic errors that are #ore co##only enco!ntered.



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Overview

Goals


&isc!ss tro!"leshooting reco##endations for /indows activation iss!es.

&e#onstrate standard tro!"leshooting for activation errors. &isc!ss reso!rces availa"le for activation tro!"leshooting


This lesson takes appro8i#ately L0 #in!tes to co#plete.

a"s in this lesson take an additional E0 #in!tes to co#plete.

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Overview

Tro%1les$ooting 'eso%rces

5o!r reso!rces for tro!"leshooting activation iss!es are s!##aried "elow.

LoggingActivation events are logged to the Application vent og fro# (o!rce J(ec!rity%(K.

*n /indows =ista the so!rce is J(ec!rity%icensing%(CK.

(%to#ated Tro%1les$ooting Tools

The pri#ary a!to#ated tro!"leshooting tools availa"le for Activation iss!es are M(&T

Tro!"leshooters. (everal iss!e%specic tro!"leshooters provide eFcient resol!tions to

top iss!es. /hen availa"le these sho!ld "e !sed rstV

'eso%rces for Man%al Tro%1les$ooting

*n addition to these a!to#ated tools there are reso!rces availa"le for #an!al

tro!"leshooting. These incl!de6

Ta1le 84 Tro%1les$ooting 'eso%rces

'eso%rce 3escri"tion

Online &oc!#entation As with #any other areas the -nowledge Qase

provides articles on a n!#"er of top activation

iss!es.(pecial to activation each error typically incl!des

a link to a we" page providing #ore infor#ation. *t

can "e helpf!l to o"tain the 4+ for this page fro#

yo!r c!sto#er as it can give yo! "ackgro!nd on

what has "een tried already along with the e8act

error code yo! are tro!"leshooting.

-ey and *& verication tools *t is i#portant in #any cases to verify that the key

in !se shouldactivate s!ccessf!lly on the

c!sto#er?s installation. /e can !se key or *&

verication tools to #ake this deter#ination.

&iagnostic &ata Collection M(&TTro!"leshooter *f yo! need #ore diagnostic data fro# the C totro!"leshoot deeper consider !sing the M7A&iag

tool which is provided in an M(&T #anifest. This

collects a variety of diagnostic infor#ation related

to activation.

These tools are disc!ssed in the conte8t of tro!"leshooting in the pages that follow.

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Overview

/erifying Prod%ct and 0ey

One of the #ain tasks yo! need to perfor# when tro!"leshooting an activation iss!e is

to #ake s!re the prod!ct and key #atch. This involves checking the so!rce of each.

(o#e

*s this the key that was printed on the la"el with the retail #ediaR

/as the O( reinstalled fro# a di@erent so!rce than

*f this is a newly p!rchased copy of /indows what was the p!rchase so!rceR

*f there is do!"t a"o!t either the prod!ct or the key yo! can verify each.

0ey /erication

5o! can verify a rod!ct -ey or rod!ct *& !sing the -ey *nfor#ation Tool -*TB. -*T is

located here6https6''keyinfotool.partners.e8tranet.#icrosoft.co#'-*T'asp8'&efa!lt.asp8

This tool provides infor#ation a"o!t the key or *& incl!ding6

Ta1le 94 0IT /erication O%t"%t

O%t"%t 3escri"tion

/alidity *s it a valid key or *&R *f not verify the key or *& and try typing

it again.

Prod%ct /indows > /indows =ista etc.

dition 3o#e re#i!# rofessional etc.

C$annel +etail or OM(cti&ation

*tat%s

This incl!des infor#ation s!ch as6

(cti&ations6 This is the n!#"er of ti#es this key has "een

!sed for activating the prod!ct.

'IT6 +eiss!e *n Tolerance. This is the n!#"er of activations

yo! can do on a single C in the event that activation is

re

'IT Co%nt6 $!#"er of +*T activations that have "een done

!sing this key in the past.

'OT6 +eiss!e O!t of Tolerance. This is the n!#"er of

activations s!pported on a di@erent C.This is a s#all set of the data availa"le for a key or *& in -*T "!t

it covers a signicant part of the infor#ation yo! #ight need to

decide if a key sho!ld "e working to activate /indows.

,or #ore infor#ation on data ret!rned "y -*T see the ,re

doc!#ent here6

https6''keyinfotool.partners.e8tranet.#icrosoft.co#'-*T'&oc!#ents'-*TTraining&oc!#ent

.pps8 P-ey *nfor#ation Tool ,AG.#ht

https://keyinfotool.partners.extranet.microsoft.com/KIT/aspx/Default.aspxhttps://keyinfotool.partners.extranet.microsoft.com/KIT/Documents/KITTrainingDocument.ppsx%5CKey%20Information%20Tool%20FAQ.mhthttps://keyinfotool.partners.extranet.microsoft.com/KIT/Documents/KITTrainingDocument.ppsx%5CKey%20Information%20Tool%20FAQ.mhthttps://keyinfotool.partners.extranet.microsoft.com/KIT/aspx/Default.aspxhttps://keyinfotool.partners.extranet.microsoft.com/KIT/Documents/KITTrainingDocument.ppsx%5CKey%20Information%20Tool%20FAQ.mhthttps://keyinfotool.partners.extranet.microsoft.com/KIT/Documents/KITTrainingDocument.ppsx%5CKey%20Information%20Tool%20FAQ.mht


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Overview

0IT Training

+eview the -*T Training #aterials at the following location6

https6''keyinfotool.partners.e8tranet.#icrosoft.co#'-*T'&oc!#ents'-*TTraining&oc!#ent

.pps8

Prod%ct *tat%s

*n addition to the s!pport tool a"ove yo! can !se an in%"o8 /indows tool to check the

licensing state of the /indows installation. To do this si#ply r!n the following

co##and6

sl#gr@&1s -dl&

This sho!ld show yo! the c!rrent activation state as well as the last 9 characters of the

prod!ct key a#ong other infor#ation. This data can "e very !sef!l to check whether

the c!sto#er #ay have !sed the sa#e key on another C or pinpoint the e8act

activation state on this C.

The e8a#ple "elow was taken fro# a /indows > C that is past its :0 day grace period.

$ote the stat!s $oticationB and reason grace ti#er e8piredB.

Fig%re >4 *LMG'@/+* A3L/

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https://keyinfotool.partners.extranet.microsoft.com/KIT/Documents/KITTrainingDocument.ppsxhttps://keyinfotool.partners.extranet.microsoft.com/KIT/Documents/KITTrainingDocument.ppsxhttps://keyinfotool.partners.extranet.microsoft.com/KIT/Documents/KITTrainingDocument.ppsxhttps://keyinfotool.partners.extranet.microsoft.com/KIT/Documents/KITTrainingDocument.ppsx


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Overview

*tandard Tro%1les$ooting *te"s

(tandard tro!"leshooting for activation iss!es consists of the following #ain steps6

1. Use t$e rror Code6 4se the error code to check for known iss!es or iss!e%

specic tro!"leshooting.

a. $ote the error code.

". Check for specic sol!tions to the c!sto#er?s error -nowledge Qase

articles M(&T tro!"leshooters etc.

2. /erify t$e .ey6 This step is done to deter#ine e8actly what type of key the

c!sto#er is !sing for activation.

a. Ask the c!sto#er for their key so!rce. /as this key !sed d!ring set!pR

". =alidate key !sing the reco##ended s!pport tool for key validation.

i. *s the key validR &oes it have re#aining activationsR

ii. *f not the c!sto#er needs to o"tain a new prod!ct key.

iii. *f so there #ay "e a pro"le# with the installation proceed with

the steps "elow.

:. /erify t$e installed "rod%ct6 Check the version edition and channel for this

/indows installation. This can "e co#pared with the key validation res!lts.

a. +!n the following co##and6

sl#gr@&1s -dl&

". 5o! can also o"tain a list of all the activation types s!pported for this

/indows installation6

sl#gr@&1s -dl& all

c. *f the key and prod!ct are co#pati"le there #ay "e a pro"le# with the

Activation co#ponents in /indows ca!sing a pro"le# with key

eval!ation.

;. 'e"air (cti&ation co#"onents6 The steps "elow reinstall licensing

co#ponents and generate a new tokens.dat le. +!n the following co##ands in

an Ad#inistrator co##and pro#pt6

net sto" s""s&c

Cd Bwindir

B*er&iceProlesNetwor.*er&ice(""3ata'oa#ingMicrosoft*oftwa

reProtectionPlatfor#

'en to.ens@dat to.ens@old

cd BwindirBsyste#76

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Overview

net start s""s&c

sl#gr@&1s -rilc

9. /hen nished with these steps re%try the activation.

/hen yo! nd that these steps are !na"le to resolve an iss!e there #ay "e a #ore

serio!s pro"le# in the O(. 5o! co!ld consider perfor#ing #ore aggressivetro!"leshooting s!ch as !sing (,C and possi"ly reinstalling /indows.

5o! #ay also consider collecting diagnostic data !sing M7A&iag. This tool can "e sent to

a c!sto#er via an M(&T #anifest. 5o! can also r!n directly if needed fro# this page6

http6''windows.#icrosoft.co#'en%4('windows'help'gen!ine's!"#it%re

displaylangSen

Note4The steps a"ove are for /indows >. (teps for /indows =ista di@er d!e to

changes in the folder na#e and service na#e for the licensing co#ponents. (ee the -Q

article L>I:09 for co##ands that work on /indows =ista.

3e#o4 *tandard Tro%1les$ooting *te"s

&e#onstrate the standard tro!"leshooting steps listed a"ove on the instr!ctor C.

*ncl!de the !se of a key verication tool if applica"le.

http://windows.microsoft.com/en-US/windows/help/genuine/submit-request?displaylang=enhttp://windows.microsoft.com/en-US/windows/help/genuine/submit-request?displaylang=enhttp://windows.microsoft.com/en-US/windows/help/genuine/submit-request?displaylang=enhttp://windows.microsoft.com/en-US/windows/help/genuine/submit-request?displaylang=en


29/82

Overview

Classifying rror Codes

*f the activation of /indows fails it is often possi"le to deter#ine whether the error was

ret!rned fro# the server end the Microsoft Activation servers on the *nternetB or the

client side co#ponents in the /indows O( or the entered keyB. 5o! can do this "y

e8a#ining the error code.

This is !sef!l as it co!ld tell yo! how to foc!s yo!r tro!"leshooting.

*er&er rrors

The following is the range of error codes which are the type reported "ack to /indows

"y the activation servers6

?!C??8+!!!and ?!C??8C!!!

/hen yo! enco!nter an error in this range yo! sho!ld foc!s tro!"leshooting on key and

prod!ct verication. *t is less co##on for this range of errors to relate to pro"le#s withthe activation and licensing co#ponents in .

Connecti&ity Pro1le#s

*n cases where the client is not a"le to reach the server d!e to so#e connectivity iss!es

e8pect error codes in the following range6

?!=??;6!!and ?!=??;6F!!

*n addition the event logs will incl!de an event with vent *& I200 that contains

detailed infor#ation a"o!t the fail!re. 4se these event log entries to target yo!r

tro!"leshooting.

Note4*ncorrect ti#e or date settings on yo!r co#p!ter can also ca!se these types of

connectivity errors.

Ot$er Codes

,or error codes not in the ranges listed a"ove !se tro!"leshooting specic to the error

if availa"le or standard tro!"leshooting as o!tlined a"ove.

Microsoft Condential % ,or *nternal and artner 4se Only 2L


30/82

Overview

Tro%1les$ooting *"ecic (cti&ation rrors

The following pages list a few activation errors yo! #ay enco!nter. These are provided

to help fa#iliarie yo! with the types of iss!es yo! #ay face while s!pporting /indows.

(cti&ation rror ?!C??8C??7

This error is displayed as follows6

The activation server deter#ined that the specic prod!ct key is in !se6 08C00;C00:

This error is typically related to re%!sing a key that has already "een !sed to activate

/indows. Check the key to "e s!re yo! are !sing the correct key. *f yo! are it wo!ld "e

"est to start with /indows Activation s!pport for assistance.

(cti&ation rror ?!C??8F?9?


The following fail!re occ!rred while trying to !se the prod!ct key6

08C00;,090

The (oftware icensing (ervice reported that the prod!ct key is invalid

Tro!"leshooting for this iss!e is provided in the following -nowledge Qase article6

>9?;9: rror #essage when yo! try to activate a copy of /indows "y !sing the

/indows Activation wiard6 WThe (oftware icensing (ervice reported that the prod!ct

key is invalid6 08C00;,090W

This iss!e #ay also "e resolved !sing the standard tro!"leshooting steps provided

a"ove as the ca!se for the key error co!ld "e da#aged software licensing les.

(cti&ation rror ?!C??8F?:5


The following fail!re occ!rred while trying to !se the prod!ct key6

08C00;,0E1

The (oftware icensing (ervice deter#ined that this specied prod!ct key can only "e !sed for

!pgrading not for clean installations.

This error is enco!ntered when yo! perfor# a clean installation of /indows witho!tentering a prod!ct key and then provide a +etail 4pgrade key d!ring the Activation

wiard.

This path is "locked to prevent the !se of the red!ced%cost !pgrade key for clean install

!sage.

5o! can work aro!nd this iss!e if the c!sto#er does

e8a#ple of a


31/82

Overview

perfor#ed a clean install to resolve a pro"le#. *n this sit!ation yo! co!ld provide

assistance !sing M(&T to work aro!nd the activation error.

(n Una%t$oriDed C$ange was #ade to Windows

This #essage is shown when changes are #ade that place /indows Activation o!t of

tolerance. This #aps to the JAdditional 7race eriodK state shown earlier in this #od!le.

Fig%re 5?4 (cti&ation rror4 (n %na%t$oriDed c$ange was #ade to Windows

The c!sto#er is redirected to this page for #ore infor#ation6

http6''go.#icrosoft.co#'fwlink'Rink*dSIL;2LO(=SXs+,MS

XdegitCheckrrorSI:7en!ine*nfoSX0I

The 4+ provided to the c!sto#er in the warning #essage contains the error code and

details on the type of ta#pering event that was detected. This is done so that the page

can provide specic g!idance to assist with the pro"le#.

*f yo!r c!sto#er is seeing this "ehavior it is "est to6

1. O"tain the e8act 4+ for the page linked fro# the #essage.

2. 3ave the# follow the instr!ctions on the page.

:. +eco##end following the steps on that site for c!sto#er service assistance

with /indows 7en!ine Advantage.

Online (cti&ation of OM Co#"%ter Fails

*f yo! reinstall /indows and try to activate online !sing the key on the Certicate of

A!thenticity COAB this activation #ay fail. ro#pts indicate that yo! #!st activate "y

phone. This is "eca!se the prod!ct key incl!ded on the OM COA la"els associated with( prod!cts cannot "e activated online.

To resolve this iss!e perfor# the following steps6

1. +etype the prod!ct key located on the COA sticker.

2. ,ollow the onscreen steps to activate /indows via the telephone. Online

activation will not "e availa"le if the co#p!ter is !sing (.

Microsoft Condential % ,or *nternal and artner 4se Only :1
http://go.microsoft.com/fwlink/?LinkId=89429&OSV=%25s&RFM=%25d&LegitCheckError=83&GenuineInfo=%08Xhttp://go.microsoft.com/fwlink/?LinkId=89429&OSV=%25s&RFM=%25d&LegitCheckError=83&GenuineInfo=%08Xhttp://go.microsoft.com/fwlink/?LinkId=89429&OSV=%25s&RFM=%25d&LegitCheckError=83&GenuineInfo=%08Xhttp://go.microsoft.com/fwlink/?LinkId=89429&OSV=%25s&RFM=%25d&LegitCheckError=83&GenuineInfo=%08X


32/82


33/82

Overview

La14 (cti&ation Tro%1les$ooting

This la" provides hands%on e8perience with key Activation tro!"leshooting tools and

#ethods.


This la" takes appro8i#ately E0 #in!tes to co#plete.

'e2%ire#ents


A C with /indows > installed

An *nternet connection

!ercise4 Using (cti&ation Tro%1les$ooting Tool

1. +!n Jsl#gr.v"s %dlvK and e8a#ine the res!lts to answer the following

a. *s this an eval!ation copy of /indows >R *f so when does the eval!ation

period endR

". 3as the licensing stat!s "een rear#ed on this installationR

c. /hat is the /indows license type c!rrently in !se on the syste#R

d. Take a screenshot of this 4* !sing the (nipping Tool. (ave the i#age to yo!r

desktop.

2. +!n Jsl#gr.v"s %dlv allK and e8a#ine the res!lts. This shows all licenses s!pported

"y this installation of /indows >.

a. Qased on the o!tp!t co!ld yo! !se an OM key to activate this installation of

/indows >R

:. +!n Jsl#gr.v"s %rilcK to reinstall the license les. Then answer the following

a. &id this change the grace period if yo! were not yet activatedR

". /as there any change to the partial prod!ct keyRc. /as there any change to the *nstallation *&R

;. ocate steps in the -nowledge Qase to recreate tokens.dat. ,ollow the steps on yo!r

C.

a. &id this change the grace period if yo! were not yet activatedR

". /as there any change to the partial prod!ct keyR

Microsoft Condential % ,or *nternal and artner 4se Only ::


34/82

Overview

c. /as there any change to the *nstallation *&R

9. *f yo! have access to a -ey'*& verication tool !se it to verify yo!r *&.

a. /hat is the prod!ct shown for this *&R

". &oes yo!r c!rrent key s!pport activation or do yo! need to enter a di@erent

prod!ct keyR

c. 3as this key "een !sed to activate previo!slyR

E. M7A&iag *nfor#ation6

a. +!n the M7A&iag tool either via M(&T or fro# the we"6

http6''windows.#icrosoft.co#'en%4('windows'help'gen!ine's!"#it%re

displaylangSen

". 8a#ine the res!lting infor#ation. 3ow does this co#pare with the detail yo!

have seen a"oveR

>. &isc!ss yo!r res!lts with the class.

esson6 7en!ine Advantage rogra#

Microsoft 7en!ine Advantage progra#s incl!ding /indows 7en!ine Advantage help

yo! deter#ine whether or not yo!r copy of /indows is gen!ine. 7en!ine /indows

software is p!"lished "y Microsoft properly licensed and s!pported "y Microsoft or an

a!thoried partner giving yo! f!ll capa"ilities access to all the latest !pdates andcondence that yo! are getting the e8perience yo! e8pect. The 7en!ine Microsoft

(oftware progra# is referred to as J/indows 7en!ine AdvantageK in /indows and

J/indows Activation TechnologiesK in /indows =ista and /indows >.

Goals


&escri"e the p!rpose and f!nction of the 7en!ine Advantage progra#.

&escri"e the 7en!ine Online -it 77O-B the /indows 7en!ine Advantage -*TB-it and Co#pli#entary kit

&escri"e the "enets of !sing gen!ine Microsoft software.

&ene the data that the 7A progra# collects d!ring the validation process and

how the data is !sed.

&escri"e the 7en!ine Advantage privacy state#ent.

Microsoft Condential % ,or *nternal and artner 4se Only :;
http://windows.microsoft.com/en-US/windows/help/genuine/submit-request?displaylang=enhttp://windows.microsoft.com/en-US/windows/help/genuine/submit-request?displaylang=enhttp://windows.microsoft.com/en-US/windows/help/genuine/submit-request?displaylang=enhttp://windows.microsoft.com/en-US/windows/help/genuine/submit-request?displaylang=en


35/82

Overview


This lesson takes appro8i#ately :0 #in!tes to co#plete.

a"s in this lesson take an additional 19 #in!tes to co#plete.

Microsoft Condential % ,or *nternal and artner 4se Only :9


36/82

Overview

Gen%ine (d&antage Progra# O&er&iew

The 7en!ine Advantage progra# is an anti%piracy progra# created "y Microsoft to help

c!sto#ers deter#ine whether they are r!nning a correctly licensed copy of Microsoft

software. The 7en!ine Advantage progra# consists of the following6

W$y Was Gen%ine (d&antage I#"le#entedE

The 7en!ine Advantage progra# is part of the ongoing e@ort "y Microsoft to protect its

c!sto#ers and partners fro# co!nterfeit software and to increase c!sto#er awareness

of the val!e of gen!ine Microsoft software.

Thro!gh its 7en!ine (oftware *nitiative 7(*B Microsoft works with govern#ent law

enforce#ent and ind!stry to i#prove intellect!al property *B protection and pro#ote

gen!ine software. The Microsoft 7en!ine Advantage progra# addresses "oth ind!stry

and c!sto#er pro"le#s that occ!r when software is not gen!ine.

W$at are t$e .ey co#"onents to t$e Gen%ine Microsoft

*oftware "rogra#E

=alidation which deter#ines whether yo! are r!nning a properly licensed copy of

Microsoft software. =alidation will detect and #ay disa"le Wactivation e8ploitsW which is

software that circ!#vents or "ypasses Microsoft prod!ct activation validation or

licensing co#ponents. The presence of activation e8ploits indicates that a software or

hardware vendor #ay have ta#pered with gen!ine Microsoft software to ena"le the sale

of co!nterfeit software. Activation e8ploits #ay interfere with the nor#al operation of

yo!r software.

$otications which display periodic re#inders s!ch as whether there is a pro"le# withyo!r /indows license co#ponents or whether a #ore recent service pack is availa"le

for yo!r /indows software. At this ti#e the $otications co#ponent is o@ered on

/indows /indows =ista and /indows > and in select co!ntries on OFce OFce

200: and OFce 200>.

The /indows Activation 8ploit &etection 4pdate for /indows =ista and the 4pdate to

Activation Technologies for /indows > are !sed to detect activation e8ploits. These

!pdates check yo!r co#p!ter for known activation e8ploits and notify yo! if any

activation e8ploits are fo!nd.

Microsoft Condential % ,or *nternal and artner 4se Only :E


37/82

Overview

Gen%ine (d&antage Feat%res

Microsoft wants c!sto#ers to !nderstand that !nlicensed and pirated software

threatens not only the whole software ind!stry "!t also other ind!stries that create

prod!cts that are "!ilt on intellect!al property. Most i#portant Microsoft wants

c!sto#ers to realie the "enets of !sing gen!ine /indows software.

Get Gen%ine Online 0it ,GGO0 and WG( 0it

C!sto#ers have the option of "!ying gen!ine /indows thro!gh online or +etail. *f a

c!sto#er accesses downloads on the Microsoft &ownload Center or on the Microsoft

/indows 4pdate /e" site they #ay "e pro#pted to co#plete the /indows activation

technology validation check process. The /indows activation technology perfor#s a

validation check to verify the copy of /indows is gen!ine. *f the copy of /indows does

not pass the validation check the c!sto#er receives a #essage that states why it

failed infor#ation a"o!t other steps to try and how they can o"tain a gen!ine copy of

/indows6 either 7et 7en!ine -it 77O-B ' /indows 7en!ine Advantage kit /7A kitB.

The 77O- o@er will "e for the sa#e edition of /indows > that failed validation. The only

77O- the c!sto#er can "!y will "e for that sa#e edition. The c!sto#er cannot Wstep

!pW their /indows > edition thro!gh the 77O-.

(i#ilarly /indows and /indows =ista c!sto#ers who fail validation will not "e

o@ered a /indows > 77O-

,or additional details on how a c!sto#er can o"tain gen!ine /indows (oftware please

refer to the internal -Q article -Q L;2:LI

Note6 C!sto#ers who have co!nterfeit /indows software can access only critical

sec!rity !pdates thro!gh /indows a!to#atic !pdating. This also ass!#es they are

c!rrently r!nning /indows (2 or higher since (ec!rity 4pdates are no longer

s!pported for /indows +TM or (1.

Windows Co#"li#entary 0it

The co#pli#entary kit is also availa"le to c!sto#ers with

co!nterfeit #edia and proof of p!rchase.

C%sto#er +enets

Qenets of 7en!ine Microsoft (oftware are as follows6

Access to all Microsoft !pdates

Condence that their co#p!ters are !p to date

(oftware protection fro# sec!rity risks that incl!de vir!ses and spyware

Microsoft Condential % ,or *nternal and artner 4se Only :>


38/82

Overview

(!pport to help tro!"leshoot pro"le#s

(dditional C%sto#er +enets in Windows

The following progra#s and feat!res have red!ced f!nctionality or are disa"led for non%gen!ine /indows syste#s6

Ta1le : List of Windows "rogra#s and feat%res wit$ red%ced f%nctionality or disa1led

Progra#s or

Feat%res

3escri"tions (""lies to

/indows 4pdate

and Optional

4pdates $ot

Availa"leB

/indows 4pdate keeps yo!r co#p!ter !p%

to%date and #ore sec!re "y a!to#atically

providing the latest i#prove#ents to

/indows.

Note4+egardless of gen!ine stat!s

c!sto#ers will still "e a"le to get criticalsec!rity !pdates via A!to#atic 4pdates.

/indows

/indows =ista

/indows >

/indows

+eadyQoost

&isa"ledB

/ith /indows +eadyQoost yo! can !se a

Yash #e#ory device like a !niversal

serial "!s 4(QB Yash drive or sec!re

digital (&B #e#ory card to i#prove yo!r

co#p!terHs syste# perfor#ance witho!t

having to add additional #e#ory.

/indows =ista

/indows >

/indows Aero

&isa"ledB

/indows Aero is the pre#i!# vis!al

e8perience of /indows =ista and /indows

>. *t feat!res a transl!cent glass design

with s!"tle window ani#ations and newwindow colors.

/indows =ista

/indows >

&efender red!ced

f!nctionalityB

/indows &efender is a free progra# that

helps yo! stay prod!ctive "y protecting

yo!r co#p!ter against pop%!ps slow

perfor#ance and sec!rity threats ca!sed

"y spyware and other potentially

!nwanted software

/indows =ista

7en!ine

&ownloads $ot

availa"leB

Only gen!ine /indows c!sto#ers can

receive certain prod!ct downloads. These

can incl!de software s!ch as Microsoft

/indows &efender B Microsoft

(ec!rity ssentials

/indows

/indows =ista

/indows >

Ti"s for *%""orting C%sto#ers

I#"ortant4/e never want to acc!se a c!sto#er of piracy.

isten to yo!r c!sto#er?s concerns as if the c!sto#er is a victi# of piracy.

Microsoft Condential % ,or *nternal and artner 4se Only :I


39/82

Overview

(eek to !nderstand yo!r c!sto#ers? iss!es.

&eter#ine the 7en!ine Advantage scenario.

rovide "ackgro!nd or conte8t to e8plain the c!sto#er iss!e and appropriate

resol!tion options.

+efer c!sto#ers to online reso!rces or redirect c!sto#ers to help the# o"tain

gen!ine software when it is s!ita"le.

Microsoft Condential % ,or *nternal and artner 4se Only :L


40/82

Overview

La14 Gen%ine (d&antage +enets

+ecall research and list the "enets to c!sto#ers who have gen!ine /indows (oftware.

To nd yo!r answers and additional details visit http6''www.#icrosoft.co#'gen!ine'and

!se the infor#ation in the 7en!ine /indows section.


This la" takes appro8i#ately 19 #in!tes to co#plete.

'e2%ire#ents


*nternet access

!ercise4 List Gen%ine +enets

*n the space provided list all the "enets that c!sto#ers receive when they have

gen!ine /indows software.

Microsoft Condential % ,or *nternal and artner 4se Only ;0
http://www.microsoft.com/genuine/http://www.microsoft.com/genuine/


41/82

Overview

Gen%ine (d&antage Pri&acy *tate#ent

To help validate software the 7en!ine Advantage progra# collects so#e cong!ration

infor#ation fro# the c!sto#er?s co#p!ter. 7en!ine Advantage does not collect na#e

address e%#ail address or any other infor#ation that can "e !sed to identify or contact

the c!sto#er.

W$at data is collectedE

The 7en!ine Advantage progra# collects infor#ation s!ch as the following6

Co#p!ter #ake and #odel

=ersion infor#ation for the operating syste# and software

+egion and lang!age settings

A !ni

3ard drive vol!#e serial n!#"er hashedB

/hether the installation was s!ccessf!l if one was perfor#ed

The res!lt of the validation check incl!ding error codes and infor#ation a"o!t

any activation e8ploits and any related #alicio!s or !na!thoried software fo!nd

or disa"led incl!ding6

o The activation e8ploit?s identier

o The activation e8ploitHs c!rrent state s!ch as cleaned or

o Original e

o The activation e8ploit?s le na#e and hash of the le as well as a hash of

related software co#ponents that #ay indicate the presence of an

activation e8ploit

The na#e and a hash of the contents of the co#p!terHs start%!p instr!ctions le

co##only called the "oot leB to help !s discover activation e8ploits that#odify this le.

As standard proced!re yo!r * address is te#porarily logged when yo!r co#p!ter

connects to a 7A /e" site or server. These logs are ro!tinely deleted.

*f a syste# is identied as not gen!ine the 7en!ine Advantage progra# #ay send

additional infor#ation to Microsoft to !nderstand "etter why the syste# failed



42/82

Overview

validation. This infor#ation can incl!de error codes and the na#es and paths of les

that co#pro#ise the integrity of that syste#.

(oftware piracy is a worldwide pro"le#. To help spot possi"le syste#atic a"!se of

prod!ct licenses certain infor#ation a"o!t the software that is "eing validated is

derived fro# its * address. This infor#ation incl!des the geographical location *(

*nternet service providerB and do#ain na#e. The s#allest geographical !nit that can"e resolved is a city. This resol!tion is perfor#ed "y !sing data that is provided "y a

third party. Any collected data that co!ld identify a c!sto#er is not !sed to contact the

c!sto#er. This data #ay "e retained for the sales life cycle of the prod!ct in

How is t$is data %sedE

The infor#ation is !sed to do the following6

3elp prevent incorrectly licensed !se of the software

*#prove o!r software and services

&evelop aggregate statistics

/e #ay also share aggregate data with other co#panies s!ch as hardware and

software vendors and vol!#e licensees to help protect their license keys.

C$anges to t$e Pri&acy *tate#ent

The privacy state#ent is so#eti#es !pdated. The Wlast !pdatedW date at the top of the

privacy state#ent is revised when a change occ!rs.

*f a c!sto#er has any

Microsoft rivacy

Microsoft Corporation

One Microsoft /ay

esson6 /indows 7en!ine Advantage =alidation

This lesson descri"es the /indows 7en!ine Advantage /7AB validation process. The

lesson also shows the c!sto#er validation steps and descri"es the three #ain

categories of /7A validation errors.

http://go.microsoft.com/fwlink/?LinkId=83260http://go.microsoft.com/fwlink/?LinkId=83260http://go.microsoft.com/fwlink/?LinkId=83260http://go.microsoft.com/fwlink/?LinkId=83260


43/82

Overview

Goals


&escri"e the /7A validation process.

&isc!ss options for tro!"leshooting software validation fail!res.


This lesson takes appro8i#ately ;9 #in!tes to co#plete.

Microsoft Condential % ,or *nternal and artner 4se Only ;:


44/82

Overview

WG( /alidation O&er&iew

=alidation is an online process that lets the c!sto#er verify that their copy of /indows is

gen!ine. =alidation #ight "e re and /indows =ista

as well as the following /indows editions6 /indows 3o#e dition /indows

rofessional e8cl!ding /indows rofessional 8E; ditionB /indows (tarter

dition and /indows Media Center dition.

Note4The A!to#atic 4pdates feat!re is not a@ected "y the /7A validation check.

Therefore the c!sto#er can !se the A!to#atic 4pdates feat!re to #ake s!re that they

receive critical /indows !pdates.

WG( /alidation Process

The /indows gen!ine validation check is perfor#ed on the c!sto#er?s co#p!ter "y

!sing either an Active control *nternet 8plorer Add%onB an .e8e le that can "e

downloaded fro# the *nternet or a pl!g%in for "rowsers that do not s!pport Active

controls.

The Active control that /7A installs is the Windows Genuine Advantage Validation

Tool. The following ta"le shows the les that are associated with the /7A =alidation

Tool.

Ta1le 54 WG( Windows P Files

File na#e LocationegitCheckControl.dll C6P/*$&O/(P(yste#:2

ic/M*.dll /indows

OnlyB

C6P/*$&O/(P(yste#:2

ic&.dll /indows

OnlyB

C6P/*$&O/(P(yste#:2

The Active control rst checks the operating syste# and #akes s!re that it is /indows

. Then the Active control collects the prod!ct key the prod!ct *& *&B and

hardware infor#ation. The control then encrypts this infor#ation and sends it to the

Microsoft clearing ho!se server for validation. The server sends "ack the encrypted

validation license and the control caches the license data on the syste#.

As soon as the license data is cached the control !ses the locally cached validation

data. *f the syste# is oZine the control will ret!rn the validation stat!s as gen!ine.

&!ring the ne8t validation check the Active Control will try to o"tain a license fro# the

clearing ho!se server.

Note4The Active validation tool cannot "e disa"led or !ninstalled with the *nternet

8plorer Add%on #anage#ent feat!re.

Microsoft Condential % ,or *nternal and artner 4se Only ;;


45/82

Overview

I#"ortant4 *f the server is !navaila"le the c!sto#er?s syste# will pass validation with

a te#porary license.

/alidation &ents

/indows 7en!ine Advantage validation occ!rs on several /e" sites as descri"ed here.

3ownload Center We1 site4=alidation checks occ!r "efore downloading

certain packages. http6''www.#icrosoft.co#'downloads

Microsoft)Windows U"date We1 site4=alidation checks occ!r while /indows

!pdates are downloaded. http6''windows!pdate.#icrosoft.co#'

Gen%ine We1 site4C!sto#ers can validate their software on the 7en!ine /e"

site and they can download /7A o@ers if their software is gen!ine.

http6''www.#icrosoft.co#'gen!ine.

Microsoft Gen%ine (d&antage 3iagnostic site4 C!sto#ers can !se this siteto perfor# checks and #ake s!re that the syste# is cong!red correctly to r!n

the validation check for /indows and Microsoft OFce.http6''www.#icrosoft.co#'7en!ine'diag'+!n&iags.asp8RdisplayangSen

The diagnostic site helps c!sto#ers #ake s!re that the settings in *nternet 8plorer

E.01 or later versions are cong!red correctly to view i#ages r!n scripts and let

Active controls download and r!n.

http://www.microsoft.com/downloadshttp://www.microsoft.com/genuinehttp://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=enhttp://www.microsoft.com/downloadshttp://www.microsoft.com/genuinehttp://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en


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Overview

C!sto#ers #ove thro!gh tro!"leshooting processes step "y step. *f cong!ration

settings are incorrect the c!sto#er receives s!ggestions to resolve the pro"le#. *f the

pro"le# persists the c!sto#er receives infor#ation a"o!t how to o"tain additional

assistance.

Fig%re ;4 WG( 3iagnostic *ite

There is other J/7A%enforcedK software that perfor#s gen!ine validation d!ring the

install ro!tine. These incl!de software s!ch as /indows Media layer lang!age

interface packs *B and /indows &efender.

W$at 0inds of Windows Licenses (re /alidatedEThe following license types that follow are validated6

+etail

OM (yste# "!ilder'COAB

OM%(yste# ocked reinstall (B

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Overview

=ol!#e icense -ey =-B

The following ta"le shows c!rrent /7A validation /indows (-4s for each kind of

license.

Ta1le 64 WG( /alidation Windows P *0Us

Windows P

Only

Pro Ho#

e

Ta1le

t

Medi

a

Cent

er

*tart

er

PN

,%ro"e

Only

+etail [ [ [ [OM % (yste#

Q!ilder[ [ [ [ [

=ol!#e

icensing -ey[ [

OM % ( [ [ [ [ [

Note4The /7A legaliation (-4 and the /7A -it that c!sto#ers can order s!pports

only /indows ro and 3o#e.

The following ta"le shows the validation re

Activated $ot activated

OM

,*yste# +%ilder

nter data fro#

3!#an *nterface

ro#pt 3*B

5es $ot applica"le

OM 'oyalty

,*LP

nter data fro#

3!#an *nterface

ro#pt 3*B

5es $ot applica"le

Windows /L0

,/ol%#e License

0ey

=alid prod!ct *& *&B *& is not

incl!ded on

"lock list

*& is incl!ded on

"lock list

Note4 OM (-4s #!st "e activated. *f these (-4s are not activated validation will fail.

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Overview

WG( /alidation *te"s

This section descri"es the c!sto#er?s e8perience d!ring the rst visit to the Microsoft

4pdate site /indows OnlyB and the Microsoft &ownload Center site.

First /isit to t$e Microsoft U"date *ite

Note4 /7A=alidation via the /indows 4pdate or Microsoft 4pdate site only applies to

/indows .

/hen a c!sto#er visits the /indows 4pdate or Microsoft 4pdate site

http6''windows!pdate.#icrosoft.co# B for the rst ti#e the /7A Active control is

installed. This occ!rs after the c!sto#er clicks !"ressor C%sto# Installation. The

Active control is re

Fig%re 64 First /isit to Microsoft U"date site

After a c!sto#er reads a"o!t the /7A control the c!sto#er #!st choose to download

and install the control. $o additional c!sto#er intervention is re

control can initialie witho!t restarting the co#p!ter.

After the Active control is installed the c!sto#er sees a list of !pdates that are

availa"le to install. On later visits to the Microsoft 4pdate site the c!sto#er will not see

the /7A #andatory !pdate again "eca!se the !pdate was already s!ccessf!lly

installed. The only e8ceptions to this are as follows6

After an !pdate to the /7A Active control

*f the /7A Active control has "een re#oved fro# the c!sto#er?s co#p!ter

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Overview

(o#e downloads at the Microsoft &ownload Center !se /7A for validation prior to

download. These #ay "e #arked for Opt%in /7A which reco##ends /7A to the

c!sto#er or Mandatory /7A which re

its na#e as shown "elow.

Note4 *f the c!sto#er previo!sly validated /indows "y !sing the /indows 4pdate or

Microsoft 4pdate site she will not "e pro#pted to validate again when she accesses the

Microsoft &ownload Center and vice versa.

WG( /alidation C$ec.s

/7A !ses the res!lts fro# the 7en!ine Advantage checks to deter#ine whether the

co#p!ter is r!nning a legiti#ate installation of /indows. These checks are a!to#atic.The c!sto#er does not see the# if the syste# is s!ccessf!lly validated. *n this case the

c!sto#er is sent directly to the scan res!lts page to contin!e installing !pdates.

The following ta"le contains #ore detail a"o!t each of these checks.

Ta1le 84 WG( /alidation C$ec.s

C$ec. 3escri"tion

Windows /ersion

C$ec.

This validation checks if the version (-4B of /indows

re

/indows rofessional 8E;.+loc.ed /ol%#e

License 0ey ,/L0

%sed to install

Windows

This validation checks for the presence of a "locked

vol!#e license key that was !sed to install /indows. *f

/indows was installed "y !sing one of these "locked

keys #ore infor#ation is provided to the c!sto#er so

that he can contact the internal corporate *T depart#ent if

he is an enterprise c!sto#er. *f the c!sto#er is not an

enterprise c!sto#er he will receive #ore infor#ation so

that he can search for how to resolve the pro"le#.

*f /7A deter#ines that a =- was !sed to install /indows

and the =- is not "locked validation s!cceeds. $oadditional checks are perfor#ed.

Windows (cti&ation

*tat%s

*f the syste# was installed "y !sing a key that re

prod!ct activation and that is not yet activated the

c!sto#er will see the /7A Activation +e

infor#s the c!sto#er that she #!st rst activate /indows

to access /indows 4pdate and to download les fro# the

/indows &ownload Center. /hen the c!sto#er has



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Overview

activated /indows she can ret!rn to the 4pdate site to

contin!e.

,or the Microsoft 4pdate site the c!sto#er can also

choose to contin!e to review non%/indows !pdates

and content witho!t activating /indows. This lets thec!sto#er install OFce !pdates and other non%/indows

!pdates i##ediately.

*f /7A deter#ines that the /indows version that is "eing

!sed re

correctly validation s!cceeds. /7A perfor#s no

additional checks.

License fro# arlier

WG( /alidation

/hen /7A validates a co#p!ter that is !sing the

certicate of a!thenticity COAB or the /7A 8ception

rocess as disc!ssed in the following sections /7A stores

a /7A license locally on the co#p!ter. /7A !ses thislicense to perfor# validation #ore

*f /7A nds a valid /7A license on the co#p!ter

validation s!cceeds. /7A perfor#s no additional checks.

WG( (lternate /alidation Met$od

C!sto#ers who fail the validation process "eca!se of technical iss!es s!ch as an

ina"ility to install the /7A Active control will see the alternate validation #ethod. *n

addition c!sto#er is !sing a :rdparty "rowser they will also see the alternate validation#ethod.

The alternate validation #ethod a!to#atically collects so#e syste# infor#ation d!ring

this process. 3owever it collects no personally identia"le infor#ation and the data

that /7A collects cannot "e !sed to identify a specic c!sto#er.

Note4 ,or infor#ation a"o!t the specic data that is collected see the /7A ,AG here6

http6''www.#icrosoft.co#'gen!ine'downloads',AG.asp8

http://www.microsoft.com/genuine/downloads/FAQ.aspxhttp://www.microsoft.com/genuine/downloads/FAQ.aspx


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Overview

How to Use t$e WG( (lternate /alidation Met$od

To !se the /7A alternate validation #ethod follow these steps6

*te" 54&ownload the 7en!ineCheck.e8e le as shown in this topic. This !tility collects

the syste# infor#ation that was disc!ssed earlier.

Fig%re 74 (lternate /alidation Gen%ineC$ec.@e!e

*te" 64To co#plete the validation process enter the validation code into the /e" page

for#.

The nal step is to paste the validation code into the we" page for# to co#plete the

validation process.

Fig%re 84 (lternante /alidation Code



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Overview

/alidation Fail%re !"erience for Windows P

*f a /indows syste# fails validation the c!sto#er is given #ore infor#ation to help

deter#ine whether the /indows installation is gen!ine www.#icrosoft.co#'howtotellB.

Fig%re :4 (lternate Met$od Fail%re

/alidation Fail%re !"erience for Windows /ista and Windows ;

*f validation fails the c!sto#er is pro#pted with a #essage that they #ay "e a victi# of

software co!nterfeiting. The #essage incl!des a link to go online in order to resolve the

pro"le#.

At this point the c!sto#er can choose to contin!e to !se /indows "y clicking on the

Close "!tton. 3owever the c!sto#er will not "e a"le !se certain feat!re as #entioned

in the previo!s #od!le.

I#"ortant4 *f a c!sto#er cannot validate the /indows installation he can still ena"le

A!to#atic 4pdates to #ake s!re that he receives critical /indows !pdates.

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Overview

Fig%re ;4 /icti# of software co%nterfeiting #essage

*n addition c!sto#ers who have syste#s that are r!nning a non%gen!ine copy of

/indows =ista or /indows > will e8perience the following6

They will "e notied that /indows is not gen!ine as shown "elow.

Fig%re =4 Windows is not gen%ine notication

*n the lower%right section of their screen they will see a persistent #essage that

reads JThis copy of /indows is not gen!ine.K This persistent #essage is called a

wordmarkor tattoo.

Fig%re >4 T$is co"y of Windows is not gen%ine word#ar.



56/82

Overview

/alidation Tro%1les$ooting

The /7A Active control installs other Active controls. *f the /7A Active control

cannot "e installed conr# that other Active controls are working. +e#ove the /7A

Active control and let it reinstall d!ring the ne8t visit to the /indows 4pdate site the

Microsoft 4pdate site or the Microsoft &ownload Center.

/alidation rrors

rrors that /7A validation ret!rns are in three #ain categories6

In&alid PI34 These are errors that are related to the *& errors that the /7A

control ret!rns. This incl!des /indows 4pdate *& checks.

(cti&ation4 These are errors that are related to /indows rod!ct Activation that

the /7A control ret!rns.

Ot$er4 These are any other legiti#ate error codes that the /7A control ret!rns./hen yo! enco!nter a /7A validation error it?s i#portant to capt!re the error code.

The error code #ay "e !sef!l with the Microsoft -nowledge "ase.

,or /indows errors #essages appear as shown in the following g!re. The error

#essage is pro#inent and the error code error n!#"erB appears less pro#inently.

Fig%re :4 WG( rror in Windows P

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Overview

Note4The /indows error code now appears in the lower%left corner of the pane

,or /indows =ista and /indows > the error appears as shown in the following g!re

when the c!sto#er clicks on the "alloon notication as previo!sly shown. The error

#essage also incl!des an error code in the lower%left corner of the window.

Fig%re ;4 WG( rror in Windows /ista and Windows ;

esson6 7en!ine Advantage $otications for /indows

This lesson denes the 7en!ine Advantage $otications progra# for /indows .

GoalsAt the end of this lesson yo! sho!ld "e a"le to6

&escri"e the 7en!ine Advantage $otications rogra#.

&escri"e gen!ine and non%gen!ine tray 7en!ine Advantage $otication details.

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Overview

(ntici"ated Ti#e for t$is Lesson

This lesson takes appro8i#ately 19 #in!tes to co#plete.



59/82

Overview

Gen%ine (d&antage Notications Progra#

O&er&iew

The /indows 7en!ine Advantage $otications progra# noties c!sto#ers when their

copy of Microsoft /indows is not gen!ine. The notication #essages appear only onco#p!ters that fail the /indows 7en!ine Advantage validation process. C!sto#ers

r!nning a validated gen!ine copy of /indows will not receive notication #essages.

I#"ortant6 This progra# is for /indows only. ater versions of /indows provide

"!ilt%in notication capa"ilities.

Windows Gen%ine (d&antage Notication Installation

C!sto#ers !sing /indows 4pdate or Microsoft 4pdate on a co#p!ter that is r!nning

Microsoft /indows will "e o@ered /indows 7en!ine Advantage $otication. /heninstalling /indows 7en!ine Advantage $otications the (oftware 4pdate *nstallation

/iard r!ns the ne8t ti#e that the c!sto#er logs on to /indows.

After the wiard starts the /indows 7en!ine Advantage =alidation tool veries that the

c!sto#er?s copy of /indows is gen!ine. /hen the wiard nishes the res!lts of the

process appear for the c!sto#er to review.

*f the copy of /indows is gen!ine the c!sto#er can contin!e to access Microsoft

downloads

*f the copy of /indows does not pass the validation check c!sto#ers receive a

#essage that descri"es the fail!re

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Overview

(""lication 3eli&ery

The notications application -Q L09;>;B is an Jopt inK progra# distri"!ted "y

A!to#atic 4pdate A4B and /indows 4pdate /4B as a critical !pdate with high priority.

The notications !pdate installs the following les6

/gaogon.dll % This le perfor#s all of the actions "efore logon occ!rs.

/gaTray.e8e /gaTray.e8e starts after login "y /gaogon.dll. This e8ec!ta"le

ac

Fig%re 554 Windows Gen%ine (d&antage Notication A Installation WiDard

*%""orted Windows O"erating *yste#s

As for March 200L version 1.L of the /7A $otication progra# will "e delivered only to

/indows rofessional !sers.

Logon Interr%"t 3ialog +o!

*f a copy of /indows fails validation the c!sto#er will have a pre%logon #essage

also known as the Logon Interr%"tdialog "o8. The dialog "o8 contains te8t that

apprises c!sto#ers of their non%gen!ine stat!s. There are two distinct versions of this

te8t6

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Overview

$on%7en!ine Mode6 0%1; &ays

o J5o! #ay "e a victi# of software co!nterfeiting. Click +esolve $ow to get

help with this pro"le#.K

Q!y $ow Mode6 1; &ays

o JThis copy of /indows is did not pass gen!ine /indows validation and yo!

have not yet resolved the pro"le#. This copy of /indows is no longer eligi"le

to receive the f!ll range of !pgrade and prod!ct s!pport availa"le fro#

Microsoft.K

Fig%re 564 Logon Interr%"t dialog 1o! in Non-Gen%ine Mode

Persistent 3es.to" Notication

C!sto#ers who are notied that their copy of /indows #ay not "e gen!ine will also

see a persistent desktop notication is si#ilar to a water#ark. A transl!cent i#age as

shown "elow appears over the syste# tray and is non%interactive. *n other words the!ser can not click on it or do anything to it.



62/82

Overview

Fig%re 574 Persistent 3es.to" Notication@

The persistent desktop notication is "ased on di@erent states as shown in the ta"le

"elow.

Ta1le = Persistent 3es.to" Notication Messaging

*tate /ariation Persistent 3es.to" Notication

Green 7en!ine (p2\ $'A

Green 7en!ine +TM or (1 $'A'ed $on%gen!ine rst 1;

days

'ed $on%gen!ine after 1;

days6 Jnon%gen!ine

Q!y $owK

/alidation

inco#"lete

$OT ACT*=AT& 0% :0

days

Not

acti&ated

$OT ACT*=AT& :0\

days

/alidation

inco#"lete

&!e to so#e reason

other than activation

$o persistent desktop notication shown

Notication (rea

*f /indows fails validation yo! will see a /7A starB icon at the syste# notication

area. The c!sto#er can also click on the /7A icon located in the syste# notication

area. Qy clicking on the /7A icon the following options are shown "elow



63/82

Overview

Fig%re 584 O"tions in t$e notication area

The c!sto#er can open the /indows 7en!ine Advantage =alidation ,ail!re /e" page.

This we" page gives the c!sto#er the specics of the validation fail!re and the steps

that they can take to #ake the operating syste# gen!ine.

3es.to" +ac.gro%nd C$ange

*f /indows fails validation the desktop will also "e set to a plain "lack "ackgro!nd. The

c!sto#er #ay reset the "ackgro!nd to wallpaper or to another "ackgro!nd color "!t

the desktop will "e reset to a plain "lack color every E0 #in!tes !ntil their copy of

/indows passes validation. The plain "lack "ackgro!nd is to e#phasie this persistent

desktop notication.

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Overview

Installation 'es%lts

At the end of the installation ro!tine the c!sto#er #ay e8perience the following

o!tco#es6

/alidation Inco#"lete 3ialog +o!

The /alidation Inco#"letedialog "o8 appears when /7A validation is !na"le to

co#plete.

Fig%re 594 /alidation Inco#"lete

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Overview

/alidation Co#"lete ,Gen%ine 3ialog +o!

The /alidation Co#"letedialog "o8 appears when /7A validation has co#pleted.

Fig%re 5:4 /alidation Co#"lete ,Gen%ine Lin.

/alidation Co#"lete ,Not Gen%ine *creen

The /alidation Co#"letedialog "o8 appears when /7A validation was s!ccessf!lly

co#pleted.

Fig%re 5;4 /alidation Co#"lete ,Not Gen%ine



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Overview

esson6 7en!ine Advantage Tro!"leshooting

This lesson provides "asic tro!"leshooting steps for helping a c!sto#er who has7en!ine Advantage iss!es descri"es how to !se the re%ar# switch and descri"es how

to iss!e a c!sto#er a new prod!ct key.

Note6 $on%gen!ine Microsoft software is also known as counterfeit. 3owever the

preferred ter# is non-genuine.

Goals


&e#onstrate standard tro!"leshooting for 7en!ine Advantage iss!es.

4se the Microsoft 7en!ine Advantage site to conr# that *nternet 8plorer and

/indows are cong!red to r!n the validation process.

&isc!ss reso!rces availa"le for 7en!ine Advantage tro!"leshooting.

&isc!ss reco##endations for a non%gen!ine c!sto#er scenario.

Convert a c!sto#er?s prod!ct key !sing the rod!ct -ey 4pdate.


This lesson takes appro8i#ately L0 #in!tes to co#plete.

a"s in this lesson take an additional :0 #in!tes to co#plete.

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Overview

The c!sto#er says6 W/arning #essages appear in the lower%right corner of #y

screen when * !se #y co#p!ter. The #essages tell #e that * #ay "e the victi#

of non%gen!ine software.W This #eans that the c!sto#erHs installation of /indows

did not pass validation. This #ay "e ca!sed "y recently installed software

hardware or hardware drivers on the c!sto#er?s co#p!ter.

*te" 64 (s. t$e c%sto#er for t$e error or notication #essage

The wording of the e8act error #essage or dialog "o8 that is displayed helps narrow the

scope of the iss!e that the c!sto#er is e8periencing. (o#e possi"le error #essages that

the c!sto#er #ay receive are as follows6

W5o! #ay "e the victi# of software co!nterfeiting.W

WThis copy of Microsoft /indows is not gen!ine.W

&!ring the validation process an error code sho!ld "e displayed in the lower%left corner

of the validation fail!re /e" site. 3ere are so#e e8a#ples6

08C00;C;A2

08C00;C;AL

08C00;C;AI

08C00;C;A;

08C00;C;A9

Check for specic sol!tions to the c!sto#er?s error -nowledge Qase articles M(&T

tro!"leshooters etc.

*te" 74 3eter#ine w$et$er t$e iss%e is related to "rod%ct acti&ation

*f /indows is not activated within the grace period :0 daysB the c!sto#er #ay see a

notication indicating that their copy J/indows is not gen!ineK.

The following scenarios c!rrently e8ist that #ay ca!se the co#p!ter to pro#pt the

c!sto#er to reactivate6

The c!sto#er !ninstalls /indows on one co#p!ter and then installs /indows on

another co#p!ter.

The c!sto#er !pgrades the /indows edition.

The c!sto#er #akes a signicant hardware change s!ch as !pgrading the hard

disk drive and the #e#ory at the sa#e ti#e or replacing the #other"oard in an

OM co#p!ter. *f a #a)or hardware change re

notication is displayed that states that /indows #!st "e reactivated.

The c!sto#er reinstalls /indows.

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Overview

A vir!s infects and corr!pts the activation stat!s data.

*f the iss!e is related to prod!ct activation please refer to the Activation

Tro!"leshooting lesson early in this #od!le for tro!"leshooting techni

*te" 84 3eter#ine w$et$er t$e c%sto#erJs iss%e is a .nown iss%e

There are several known iss!es that can ca!se validation or activation errors. *t is very

i#portant that we conr# or deny c!rrent known iss!es as the ca!se of the c!sto#er?s

iss!e. -nown iss!es are disc!ssed in the 7en!ine Advantage -nown *ss!es #od!le.

Check whether the c!sto#er is e8periencing one of these known iss!es "efore yo!

contin!e.

*te" 94 (s. t$e c%sto#er $ow t$ey o1tained t$e co"y of t$e

Microsoft softwareThis infor#ation is i#portant in deter#ining non%gen!ine software. There are several

scenarios that co!ld call into

installed version of the Microsoft software. *f yo! are not s!re a"o!t the a!thenticity

"eca!se of where the c!sto#er o"tained the copy of the Microsoft software ed!cate

and help the c!sto#er in !sing the following How to Tell/e" site nglishB6

http6''www.#icrosoft.co#'reso!rces'howtotell'defa!lt.asp8RdisplaylangSen

The glo"al How to Tellsites are listed at the following /e" site6

http6''www.#icrosoft.co#'reso!rces'howtotell'content.asp8R

displaylangSenpgSworldwide

The OFce How to Tell site is located at the following /e" site6

http6''www.#icrosoft.co#'reso!rces'howtotell'oFce'defa!lt.asp8RdisplaylangSen

The following we" site o!tlines the ite#s that a c!sto#er sho!ld e8pect when

p!rchasing Microsoft software6

http6''www.#icrosoft.co#'howtotell'content.asp8RdisplaylangSenpgSprep!rchase

*te" :4 (s. t$e c%sto#er if $e already ran self-$el" diagnostics

The following diagnostics /e" site is one of the self%help options availa"le to c!sto#ers6

http6''www.#icrosoft.co#'gen!ine'diag

Microsoft Condential % ,or *nternal and artner 4se Only EL
http://www.microsoft.com/resources/howtotell/default.aspx?displaylang=enhttp://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=worldwidehttp://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=worldwidehttp://www.microsoft.com/resources/howtotell/office/default.aspx?displaylang=enhttp://www.microsoft.com/howtotell/content.aspx?displaylang=en&pg=prepurchasehttp://www.microsoft.com/genuine/diaghttp://www.microsoft.com/resources/howtotell/default.aspx?displaylang=enhttp://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=worldwidehttp://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=worldwidehttp://www.microsoft.com/resources/howtotell/office/default.aspx?displaylang=enhttp://www.microsoft.com/howtotell/content.aspx?displaylang=en&pg=prepurchasehttp://www.microsoft.com/genuine/diag


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Overview

This /e" site helps c!sto#ers diagnose co##on 7A iss!es. ,ig!re 2 displays the ite#s

that are checked when a c!sto#er r!ns the diagnostics.

Fig%re 5= Ite#s t$at are c$ec.ed on a co#"%ter w$en a c%sto#er r%ns t$e self-$el"

diagnostics

The i#age "elow shows a s!ccessf!l diagnostics res!lt.

Fig%re 5> 3iagnostics res%lts

*f any check fails d!ring the diagnostics the c!sto#er is provided instr!ctions forresolving the failed check areas. *n so#e error scenarios the diagnostic tries a self%

repair.

Microsoft Condential % ,or *nternal and artner 4se Only >0


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Overview

*te" ;4 Use t$e MG(3iag tool

*f yo! deter#ine that yo! need #ore infor#ation to resolve a validation iss!e send the

following 4+ to the c!sto#er together with instr!ctions to download and r!n the

M7A&iag tool6

http6''go.#icrosoft.co#'fwlink'RlinkidS92012

The M7A&iag o!tp!t can "e !sed with the -ey *nfor#ation Tool -*TB to eval!ate the

a!thenticity of a c!sto#er?s /indows installation.

Note4 *nfor#ation on the /7A tro!"leshooting tools are disc!ssed in the ne8t lesson.

*te" =4 (s. t$e c%sto#er if t$ey e&er $ad t$e co#"%ter re"aired

One co##on scenario with /indows validation occ!rs when a repair shop refor#ats

the c!sto#er?s co#p!ter "y !sing a non%gen!ine prod!ct key. This !s!ally occ!rs

witho!t the c!sto#erHs knowledge and ca!ses the syste# to "eco#e non%gen!ine.

*te" >4 Use t$e last 59 c$aracters of t$e "rod%ct .ey fro# t$eMG(3iag o%t"%tK and searc$ t$e Internet

The last 19 digits fro# the M7A&iag o!tp!t of a c!sto#er?s co#p!ter provide eno!gh

infor#ation to do a search on the prod!ct key that is c!rrently installed on a c!sto#er?s

co#p!ter. Qy searching the *nternet "y !sing those characters yo! can deter#ine

whether the prod!ct key is co#pro#ised. ,or e8a#ple the prod!ct key #ay "e posted

on #any /e" sites. 4se this infor#ation to ed!cate the c!sto#er that he #ay have

"een victi#ied and sho!ld seek assistance fro# the original reseller of the software.

5o! can also !se the f!ll prod!ct key as provided "y the c!sto#er according to the

Certicate of A!thenticity COAB to do an *nternet search. The prod!ct key #ay not

act!ally "e the prod!ct key that is !sed on the c!sto#er?s c!rrent installation. 4se theM7A&iag o!tp!t to conr# or deny that this prod!ct key is the prod!ct key that is !sed

on the co#p!ter.

The res!lts of the *nternet search will either provide #any hits on the prod!ct key or no

hits at all. The res!lts can help yo! ed!cate the c!sto#er that the prod!ct key was

co#pro#ised in one way or another. 7ive the c!sto#er the 4+ of the search res!lts.

The search res!lts #ay also display hits fro# Microsoft ,or!#s. This can provide yo!

#ore infor#ation a"o!t a partic!lar prod!ct key that was already addressed "y

Microsoft s!pport personnel.

*te" 5?4 Use t$e 0IT to deter#ine t$e &alidity of t$e c%sto#erJs"rod%ct .ey

The -ey *nfor#ation Tool is disc!ssed in the 7en!ine Advantage +eso!rces and Tools

#od!le of the 7en!ine Advantage c!rric!l!#.

Microsoft Condential % ,or *nternal and artner 4se Only >1
http://go.microsoft.com/fwlink/?linkid=52012http://go.microsoft.com/fwlink/?linkid=52012


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Overview

WG( Tro%1les$ooting Tools

This section e8plores how to !se vario!s /7A tro!"leshooting tools to resolve 7en!ine

Advantage related iss!es.

Microsoft Gen%ine (d&antage 3iagnostic We1 *ite

The M7A&iag site http6''#icrosoft.co#'gen!ine'diagB checks to conr# that *nternet

8plorer and /indows are cong!red properly to r!n the validation process. The

M7A&iag site displays a list of cong!ration settings and known errors that a@ect the

validation process. As each ite# is checked a state#ent of assed or ,ailed displays. *f

an ite# fails a +esolve $ow link is provided to the c!sto#er. *f the c!sto#er clicks the

+esolve $ow "!tton the c!sto#er will "e redirected to a help page with instr!ctions on

how to properly ena"le to option correctly set the syste# ti#e'date and'or download

and install Active controls.

Microsoft Gen%ine (d&antage 3iagnostic Tool

,MG(diag@e!e

The Microsoft 7en!ine Advantage &iagnostic Tool is an application !sed on a c!sto#er?s

co#p!ter to detect and report a large a#o!nt of syste# infor#ation settings error

codes logs and other infor#ation. The p!rpose of the tool is to help c!sto#ers and

s!pport professionals diagnose validation and activation iss!e.

How to %se MG(3iag

*nstr!ct the c!sto#er to follow these steps to download the M7A&iag tool.

1. $avigate to http6''go.#icrosoft.co#'fwlink'RlinkidS92012

2. *n the ,ile &ownload