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APRIL 20-22, 2016SHOW DATE APRIL 21, 2016
Kalahari Resort & Convention CenterWisconsin Dells, WI
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SPRING CONFERENCE AND EXPOSITION
54thANNUAL
#LTCConnection
2
You’re Invited to the
WHCA/WiCAL is pleased to invite you to the 54th Annual Spring Conference, which is being held at the Kalahari Resort and Convention Center in Wisconsin Dells!
The theme of this year’s Spring Conference is “Innovation”. The dictionary defines innovation as the act of something new or different being introduced. In the world of long-term care, you and the members of your team engage in innovation every day just to stay on top of the regulatory, operational, legal and other challenges that your community faces. With the workforce staffing shortage, changes in reimbursement from managed care to bundled payments, the redesign of Wisconsin’s Family Care program, and so many other issues, Wisconsin’s long-term care provider community needs to remain in a constant state of innovation to meet its constantly growing list of challenges. Yet with challenge, there is opportunity. Innovation is the vehicle through which we maximize our opportunities and conquer our challenges.
Your WHCA/WiCAL Education Committee invites you to enjoy enriching professional development seminars, fun and exciting entertainment and valuable networking opportunities that celebrate your commitment to Innovation. With four educational tracks and invaluable peer networking throughout the Spring Conference, this year’s educational programming will include a total of 26 continuing education credits across Spring Conference and pre-Conference seminars with programming in administrative, clinical, innovation and assisted living tracks. The diverse array of educational offerings at this year’s Spring Conference will offer the tools and knowledge you need to continue providing the best quality care to those who need it through the hard work and innovation of long-term care providers.
SPRING CONFERENCE AND EXPOSITION
54thANNUAL
3
54th Annual Spring Conference & Exposition Kalahari Resort & Convention Center, Wisconsin Dells, WI
April 20-22, 2016Wednesday
April 20, 2016 1:00 p.m. -4:15 p.m.
Pre-Conference Program A
Workplace Violence PreparednessOfficer Tony Fus, Captain Mike Glider, Sergeant Daniel Hanlon
3 CEUs
1:00 p.m. -2:30 p.m.
2:45 p.m. -4:15 p.m.
Pre-Conference Program B1 10 Operational Strategies for the New DON
Sue LaGrange 3 CEUsPre-Conference Program B2
Antibiotic Stewardship-Key Clinical Strategies for Successful OutcomesSue LaGrange
ADMINISTRATIVETRACK
CLINICALTRACK
ASSISTED LIVINGTRACK
INNOVATIONTRACK
ThursdayApril 21, 2016
8:00 a.m. - 9:00 a.m.
Program #1 Workplace
Cost Reduction Opportunities in
HealthcareJohn Doran
Program #2Mandatory CCJR
Model - Prepare Now!Lisa Thomson
Program #3Genuine
Appreciation: The Art of Both
Giving & Receiving ItStephanie Bellin
Program #4 8:00 a.m. - 8:30 a.m.Creating an Engaged Team
Christy Edwards 1 CEUProgram #4A 8:35 a.m. - 9:05 a.m.
Customer Service RevolutionChristy Edwards
9:15 am - 10:15 am
Program #5 An Opportune Time to Make Strategic
Financing DecisionsBrad CompettySteve Kennedy
Program #6The Spirituality of Dying and
Death: Help for Us Caregivers and
Those We Care ForRev. J. Scott Cartwright
Program #7Who Takes Care of
the Caregivers When the Caregivers
Need Care?Thomas A. Thibodeau
Program #8 9:10 a.m. - 9:40 a.m.Virtual Database Technology...
John Dalman1
CEUProgram #8A 9:45 a.m. - 10:15 a.m.
Using Mobile Devices for Clinical Record Keeping in the LTC Facility
John Ederer
10:30 am - 11:30 am
Program #9 KEYNOTE: The Positive Power of Servant Leadership
Thomas A. Thibodeau
1 CEU
11:30 am - 2:45 pm LUNCH / EXHIBITS
3:00 pm - 4:00 pm
Program #10CMS Innovation
Quality Improvement Initiative - Payroll
Based Journal Submission
Patricia BoyerLarry Lester
Program #11Audit Tips for Your
New ICD-10 CodesLeah Killian Smith
Program #12Making it “HOME” -
Top 25 Spiritual Facets of “HOME”
in LTCRev. J. Scott Cartwright
Program #13 3:00 p.m. - 3:30 p.m.Live Engaged, Younger & Connected: A Portal to a More Fulfilling Life and Better Connections
Ray Miller and Dave Moyer1
CEUProgram #13A 3:35 p.m. - 4:05 p.m.Enhancing Resident Comfort through
Innovation in a Bed System Ray Miller and Ashley Hettermann
4:15 pm - 5:15 pm
Program #14 Using Principles of Transformational
Change to Define, Design, Implement
and Sustain a Culture of Person-
Centered Care and Resident Choice
Ray Miller
Program #15 Medicare in 2016
and Beyond: What to Expect!
Patricia Boyer
Program #16Quality
Management in Senior Housing
Lisa Abicht-Swensen
Program #17 4:10 p.m. - 4:40 p.m.H.A.R.P. for Health
Kim Negus
1 CEU
Program #17A 4:45 p.m. - 5:15 p.m.An Alternative to Vendor “Clouds” to Advance
LTC Facility ControlGreg Zamzow
6:15 pm - ?? WHCA/WiCAL Poker Run for PAC
FridayApril 22, 2016
8:30 am - 10:45 am
Program #18CLOSING SESSION: Weird Things III: Putting Words Into Action
Brian R. Purtell2
CEUs
Total CEUs 10 CEUs
1.5 CEUs
1.5 CEUs
0.5 CEU
0.5 CEU
0.5 CEU
0.5 CEU
0.5 CEU
0.5 CEU
0.5 CEU
0.5 CEU
4
MANDATORY REPORTER • DEMENTIA TRAINING • ORIENTATION • CNA SERIES • NURSING COURSES
Contact me! Stephanie Langan
www.DiscoverCESolutions.com
• Online education focused solely on senior care.
• We make compliance easier with access to instant, real-time reporting.
• One price per user provides unlimited access to the entire catalog with nursing CEUs available.
• Midwest-based company committed to your online learning success.
• We are the WHCA/WiCAL exclusive authorized provider of online continuing education.
DISCOVER the value of online learning
Stop by Booth #25 to get up to 20 percent off * and a free 30-day trial!*Must sign three-year contract to receive 20 percent off. Other discount offers available for one-year and two-year contracts.
Preferred Online Learning Provider
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WHCA/WiCAL Elite Business Partners
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Session Speakers:Officer Tony Fus, Wisconsin State Patrol Brown Deer Police Department Brown Deer, WI
Captain Mike Glider Administrative Division New Berlin Police Department New Berlin, WI
Sergeant Daniel Hanlon Division Commander New Berlin Police Department New Berlin, WI
Workplace Violence Preparedness
AL/SNF
1:00 p.m. - 4:15 p.m.
3 CEUs .............................................................. Pre-Con A
Workplace Violence is a growing concern for employers. An estimated 2 million U.S. workers experienced violence at work in 2011, including an average of 16,400 threats and 723 being attacked or harassed daily, according to the Bureau of Justice Statistics. Are you prepared in the event of a workplace violence incident? Learn important lessons and best practices from documented case studies.
Objectives:
• Why everyone needs to be concerned with workplace violence, including the steps an organization/person can take towards the prevention and/or reduction of workplace incidents to include active shooter incidents;
• What are the warning signs?
• Learn to implement an Emergency Action Plan;
• What will Your Response/Police response be?
Session Speaker:Sue LaGrange, RN, BSN, NHA Pathway Health Services White Bear Lake, MN
10 Operational Strategies for the NEW DON
AL/SNF
1:00 p.m. - 2:30 p.m.
1.5 CEUs .......................................................... Pre-Con B1
This dynamic presentation will provide concrete strategies for the new DON, covering organizational management, quality of care and regulatory compliance! Join us for 90 minutes of user friendly tips of the trade!
Objectives:
• Verbalize 3 key organizational tips for the new DON;
• Describe the importance of staff relations;
• Verbalize strategies on keeping up with regulatory requirements.
Antibiotic Stewardship – Key Clinical Strategies for Successful Outcomes
AL/SNF
2:45 p.m. - 4:15 p.m.
1.5 CEUs .......................................................... Pre-Con B2
Health care organizations are expected to develop and implement robust antibiotic stewardship programs that adhere to best practices and CDC guidelines. What exactly is an Antibiotic Stewardship Program and how does it affect your organization? This engaging and lively presentation walks leaders through the specific components and expectations of the new antibiotic stewardship requirements and how it impacts your operation and clinical systems. This is one presentation you will not want to miss.
Objectives:
• Understand the new requirements and expectations of an Antibiotic Stewardship Program;
• Identify the key clinical processes requiring revision to align with the new requirements;
• Describe three key leadership strategies for implementation and quality monitoring for successful outcomes.
Pre-Convention ProgramsWednesday, April 20, 2016
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Thursday, April 21, 2016
Networking & Social Events
W
HCA/WiCAL Poker Run for PAC
Get on the bus!
Beer BreadOur Honey Ale is added to our beer bread mix, baked fresh & served with honey butter. 5.99Garlic Bread4 slices of Texas toast toasted with garlic butter & served with marinara sauce. 5.99 Add 1.99 to make it Garlic Cheese Bread!Breadsticks5 sticks, “oven-baked,” crispy on the outside, light & fluffy on the inside, lightly seasoned with grated parmesan & served with marinara sauce. 6.29Chicken Strips5 strips with your choice of BBQ, ranch or honey mustard dressing. 7.99QuesadillasFilled with chicken & stuffed with pepperjack cheese, we top your quesadilla off with herbed sour cream, guacamole & salsa on the side. 9.99 For 7.29 enjoy our Cheese Quesadilla.Chips & SalsaOur own homemade nacho chips accompanied by the perfect hot or mild salsa. 5.99Malibu Coconut Shrimp6 succulent shrimp hand-battered in our Malibu coconut breading, deep-fried & served with orange marmalade dipping sauce. 11.99Super NachosHomemade nacho chips covered with taco meat, sliced black olives, diced tomatoes, green onions, sliced jalapeños & nacho cheese. Topped with sour cream & guacamole with a side of hot or mild salsa. 12.99Moose Wings8 spicy hot chicken wings served with blue cheese dressing & celery. 9.99Mozzarella SticksHand-wrapped & freshly cut cheese, these 6 homemade sticks are served with marinara sauce. 8.99BruschettaToasted slices of our fresh baked thick crust with diced fresh roma tomatoes, fresh basil, minced garlic, olive oil & sweet onions, seasoned with salt & pepper then topped with feta cheese. 8.99Artichoke Spinach DipA blend of artichokes, spinach, garlic & cheese served with a side of Italian-seasoned crispy flat bread, carrots & celery. 8.99Cheese FriesTake them to the next level...enjoy your fries served with nacho cheese sauce. 6.59
Take OutMenu(608)
254-1122Free Delivery
Dine inCarry Out
110 Wisconsin Dells Pkwy. So.; Wisconsin Dells, WI 53965
www.DellsMoosejaw.com
Full arcade located onlower level!
Lunch and Exhibits11:30 a.m. – 12:30 p.m.
Enjoy a delicious lunch and networking with the 2016 Exhibitors. The luncheon will have a surprise guest.
Exhibit Visitations
12:30 a.m. – 2:45 p.m.
Here is a great opportunity to network with the vendors who offer the essential products and services that long-term care facilities need to continue providing the residents with quality of care they so deserve. Several cash and other prizes will be given away. See you there!
WHCA/WiCAL Poker Run for PAC6:15 p.m. – ?
Enjoy WHCA/WiCAL Poker Run for PAC.
We will visit three exciting destinations: Marley’s Tropical venue, Moosejaw for delicious pizza, and The Showboat for live music, excitement, and free bacon.
Transportation will be provided (busses will return to The Kalahari every thirty minutes after our last stop).
Everyone will be given a card at each stop and the winning Three Card hands will win cash prizes. You can also win if one of your cards is the Joker. There will be special drawings at each site for venue merchandise.
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9
Thank You to Our Conference Sponsors
10
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WHCA/WiCAL Elite Business Partners
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Thursday, April 21, 2016
Session Speaker:Thomas A. Thibodeau Distinguished Professor of Servant Leadership Viterbo University La Crosse, WI
KEYNOTE: The Positive Power of Servant Leadership
Keynote Program
AL/SNF
10:30 a.m. – 11:30 a.m.
1 CEU ................................................................ Program 9
The servant-leader is a servant first… It begins with the natural feeling that one wants to serve, to serve first. The conscious choice brings one to aspire to lead… The difference manifests itself in the care taken by the servant – first to make sure that other people’s highest priority needs are being served. Servant Leadership is both timely and timeless and is finding contemporary expressions in all of our institutions. This program is perfect for people who aspire to leadership positions in business, church, community, health care, education, non-profits, or other organizations.
Objectives:
• Participants will be able to distinguish servant leadership from other forms of leadership;
• Participants will understand the power of their word;
• Participants will understand the power of presence in our personal and institutional lives;
• Participants will understand the power to bring about change for the common good.
12
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Our mission is to serve our customers with innovative solutions and superior performance by offering the tools necessary for you to succeed.
• Free personalized menu services
• Theme events
• 9 dietitians
• Cost control analysis & resources
• A highly experienced culinary team
• Monthly webinars and more!
martinsnet.com/dishblog
12
WHCA/WiCAL Elite Business Partners
13
Thursday, April 21, 2016
Session Speaker:John Doran, President and CEO UC Alternative, Inc. Gaithersburg, MD
Workforce Cost Reduction Opportunities in Health Care AL/SNF
8:00 a.m. – 9:00 a.m.
1 CEU ............................................................. Program 1
As an industry, health care has persistent workforce challenges. Health care faces a shortage of skilled care providers, and creates a significant amount of new jobs every year. It also ranks comparatively higher than most industries in turnover and job dissatisfaction. For health care administrators, turnover creates a costly chain of events. This presentation will cover in depth an aspect of turnover costs, namely unemployment claims, and how companies can often recover savings. It will explore the key distinction between process-focused versus outcomes-oriented claims management. It will also present findings from an unemployment cost study in long-term care coordinated with 21 companies across 38 states that identified high and low cost ranges by state and projected savings in the range of $.08 - $.15 per patient day. The remarks include key features of an outcomes-oriented unemployment cost reduction program and best practices for delivering savings goals over a three-to-five-year time horizon. Topics to be covered will include an overview of the health care workforce landscape and recent trends, a brief summary of the mechanics of unemployment cost study, outcomes-oriented unemployment cost reduction, cost projections and goal setting and best practices for measuring success.
Objectives:
• Attendees will be exposed to outcomes-oriented outsourcing;
• Learn key administrative principles of goal setting;
• Use relevant measurements to quantify success;
• Align cross-functionality with Finance to collectively generate significant savings from the unemployment claims process.
Administrative Track
WHCA/WiCAL Elite Business Partners
14
Session Speaker:Brad Competty Vice President Lancaster Pollard Columbus, OH
Session Speaker: Steve Kennedy Great Lakes Regional Manager Lancaster Pollard Columbus, OH
An Opportune Time to Make Strategic Financing Decisions
Thursday, April 21, 2016
AL/SNF
9:15 a.m. – 10:15 a.m.
1 CEU ............................................................. Program 5
The stars are aligned perfectly for senior living providers to make strategic financing decisions. On the debt borrowing side, interest rates are at historic lows, there’s an abundance of bank and investor capital flooding the sector, and agency financing is as efficient as ever. On the divestiture side, cap rates are low and continuing to decline, and mergers and acquisitions activity is yielding asset sales with record high per unit sales prices, buoyed in part by aggressive REIT bids. This optimal confluence of factors is causing senior living owner/operators to execute plans that will fuel the growth of their business consistent with their long-term plans. The execution of some plans is relatively straightforward, like a refinance of a high-interest rate bank loan or the sale of a skilled nursing facility outside of a company’s primary footprint. But other strategies are more complex, like leasing a skilled nursing facility from a non-profit CCRC. Such a strategy removes the operational risk and administrative burden of the skilled nursing facility from the CCRC’s credit profile, and allows a proven for-profit nursing operator to enhance the payer mix, decrease expenses, and drive margins. It also might be the right time to implement your exiting strategy, whether that’s the sale of assets to an independent third party or the transfer of your business to a new generation of family owners. Bottom line: while there are simple and complex ways for senior living owner/operators to fuel the evolution of their business, now is the time to act on those plans.
This presentation will highlight why today is an optimal time to proceed with strategic financing decisions and what top strategies senior living owner/operators are putting into action.
Objectives:
• Learn how interest rates, cap rates and facility valuations are related and how they impact the strategic financial decisions you can make;
• Learn how to benefits from a sale/leaseback of a skilled nursing facility from a non-profit CCRC;
• Learn how to determine whether or not to sell non- strategic asset;
• Learn about the financial considerations necessary to implement an exiting strategy.
Administrative Track
WHCA/WiCAL Elite Business Partners
15
CMS Innovation Quality Improvement Initiative – Payroll Based Journal Submission
SNF
3:00 p.m. – 4:00 p.m.
1 CEU .............................................................. Program 10
The Centers for Medicare and Medicaid Services has implemented a new process for providers to submit payroll data. This process is a mandate from the Affordable Care Act of 2010 and is intended to help resolve issues with information presently utilized by CMS. CMS has identified staffing as one of the vital components of a skilled nursing facility’s ability to provide quality care. CMS utilizes staffing data for multiple purposes including posting of staffing information on the CMS Nursing Home Compare website, and using in the Nursing Home Five Star Quality Rating System to help consumers understand the level and differences of staffing in nursing homes. This workshop will help participants understand the process that will be utilized, identify job categories that human resources needs to be prepared for and sort issues that providers may experience as this new process begins.
Objectives:
• Describe the CMS Payroll Based Journal rules;
• Analyze their job categories to ensure they are properly set up for this submission;
• Determine how their facility will evaluate and submit this data.
Thursday, April 21, 2016
Session Speakers:Patricia Boyer, RN, NHA Wipfli LLP Milwaukee, WI
Larry Lester, Partner Wipfli LLP Eau Claire, WI
Session Speaker:Ray Miller Director of Risk & Safety Solutions Direct Supply Milwaukee, WI
Using Principles of Transformational Change to Define, Design, Implement and Sustain a Culture of Person-Centered Care and Resident Choice
AL/SNF
4:15 p.m. – 5:15 p.m.
1 CEU .............................................................. Program 14
As we have continued to strive to ensure homes, communities and environments where person- centered care and resident choice are the “standards of excellence”, we have learned many lessons. In this session, we will examine powerful examples in which transformational change has been successfully achieved ensuring that the needs, interests, desires and choices of residents remain at the center of care. Together, we will define, explore, apply and share key principles that impact the journey from and institutional care model to an individualized care model - a true Culture of Care and Safety. We will discuss and apply these “lessons learned” in the contexts of: Care, Processes, the Living Environment, Leadership, Empowerment, Community, Family and Technology. We will identify our strengths and weaknesses AND our current resources and needed resources as we strive for personal, departmental, community and systems changes. We will decide how to apply these principles and lessons to continue to improve Quality of Life and Care and thereby the satisfaction and self-actualization of residents, families and staff.
Objectives:
• Participants will be better able to DEFINE the fundamental and necessary elements of person-centered care and resident choice (Knowledge);
• Participants will be better able to EXPLAIN the essential elements of a Culture of Care and Safety AND the necessary program resources (Comprehension);
• Participants will be better able to EMPLOY Organizational AND Individual Culture-driving Changes to ensure an individualized care model is maintained and promoted (Application).
Administrative Track
16
WHCA/WiCAL Elite Business Partners
17
Session Speaker:Lisa Thomson, NHA Pathway Health Services White Bear Lake, MN
Session Speaker:Rev. J. Scott Cartwright Apple Valley, MN
Mandatory CCJR Model – Prepare Now!
SNF
8:00 a.m. – 9:00 a.m.
1 CEU ................................................................ Program 2
Comprehensive Care Joint Replacement model is the first mandatory CMMI (Center for Medicare and Medicaid Innovation) bundle affecting hospitals, physicians, and post-acute care in 75 MSAs across the nation! Acute care entities will bear the financial risk determining which post-acute organization they consider a preferred partner affecting your quality, financial and operational outcomes. Your organization’s clinical processes, clinical competency and targeted outcome measure performance will determine your opportunity to position yourself within your marketplace. This engaging presentation will walk participants through the requirements and expectations of the CCJR model, how to assess your clinical readiness and competency per the mandatory quality measures, and five key leadership implementation strategies for successful outcomes.
Objectives:
• Understand the CCJR Model and its impact on post- acute care providers;
• Identify key clinical processes for revision to meet new quality targets per CCJR;
• Review five key leadership implementation strategies for successful outcomes.
The Spirituality of Dying and Death: Help for Us Caregivers and Those We Care For
AL/SNF
9:15 a.m. – 10:15 a.m.
1 CEU ................................................................ Program 6
Everyone knows the two things that can be counted on in life are death and taxes! This informative, humorous, and inspirational presentation will spare participants a word about taxes, but will gift them with a healthy and fruitful discussion of dying and death. In long-term care, our mission is to take care of people during the final stages of life. In doing so, we come face to face with their mortality and inevitably, our own. Participants will gain knowledge, resources, and practical wisdom to accompany elders on their mutual journeys of aging, dying, and death.
Objectives:
• Recognize and articulate the role fear and denial play in our society’s view of dying and death, and the resulting effect on those who are aging and their caregivers;
• Understand and discuss five specific needs of dying persons, “Ten Commandments for Caring” for a dying person’s family, and appropriate provision of spiritual care during the dying process, and likewise, to survivors after a loved-one’s death;
• Become familiar with self-care resources for caregivers of those who are dying or have died.
Thursday, April 21, 2016
Clinical Track
WHCA/WiCAL Elite Business Partners
18
Thursday, April 21, 2016
Clinical Track
Session Speaker:Leah Killian Smith, BA, NHA, RHIA Director of Corporate Accounts Pathway Health, Inc. White Bear Lake, MN
Session Speaker:Patricia Boyer, RN, NHA Wipfli LLP Milwaukee, WI
Audit Tips for your NEW ICD-10 Codes
SNF
3:00 p.m. – 4:00 p.m.
1 CEU .............................................................. Program 11
Learn tips, tools and strategies for managing those claims that may be incorrect, delayed, or denied in this new world of ICD-10 and post-acute care. This session will provide you with simple but valuable information to assist you in obtaining the correct reimbursement for your claims.
Objectives:
• Provide participant with chapter specific guidance on coding for correct reimbursement;
• Detect incorrect codes at a glance on your claims;
• Select the correct primary diagnosis;
• Determine best practices for IDTY review of claims.
Medicare in 2016 and Beyond: What to Expect!
SNF
4:15 p.m. – 5:15 p.m.
1 CEU .............................................................. Program 15
Over the last few years, we saw many changes in the Medicare payment systems with implementation of MDS 3.0 and RUGs 4 in 2010, refinement of Medicare coverage rules including Change of Therapy assessments, clarifications in modification and inactivations, and therapy rule changes for Rehab Medium. In the last year, Medicare has been relatively quiet, but not anymore. Get ready for major changes in 2016-18. This workshop will summarize the most recent changes but then we will dive into the upcoming anticipated changes. We will review areas including re-hospitalization measures, the Impact Act of 2014 and its impact on you, initiatives for Medicare Shared Savings, Managed Care, Electronic Health records, and new staffing submission requirements.
Objectives:
• Identify anticipated initiatives from CMS over the next three years;
• Describe how processes may need to change in their facility to meet these objectives;
• Discuss how to implement strategies to meet these new initiatives.
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An MHA Company
• An extensive portfolio of food, medical, and business products and services
• Full transparency reporting
• Distributor neutrality model
Navigator is the experienced leader in skilled nursing, senior living, and CCRC purchasing services.
We provide maximized savings opportunities and value for Navigator members through:
> TRANSPARENCY > FLEXIBILITY > SAVINGS > INSIGHTS
800-642-3020 / www.NavigatorGPO.com
WHCA/WiCAL Elite Business Partners
20
Thursday, April 21, 2016
Session Speaker:Thomas A. Thibodeau, Distinguished Professor of Servant Leadership Viterbo University La Crosse, WI
Who Takes of the Caregiver When the Caregiver Needs Care?
AL/SNF
9:15 a.m. – 10:15 a.m.
1 CEU ................................................................ Program 7
With increased human need, scarce resources, and high levels of accountability, care giving is increasingly more important and exhausting on many levels. This presentation will focus on the positive sources of energy and health relationships that are sustaining and renewing through joy, hospitality and gratitude.
Objectives:
• Recognize the research and practice of gratitude;
• Focus on how to nurture joy;
• Experience the positive power of service;
• Understand the need for hospitality throughout our lives.
Assisted Living Track
Session Speaker:Stephanie Bellin Employer Service Trainer ThedaCare at Work Appleton, WI
Genuine Appreciation: The Art of Both Giving and Receiving It
AL/SNF
8:00 a.m. - 9:00 a.m.
1 CEU ................................................................ Program 3
We all have the need for validation and to be recognized not only for what we have accomplished, but for who we are. This training gives you concrete lessons on how to give and receive the gift of feedback to motivate your employees in a customized, non-generic way! Learn the organizational benefits from giving genuine appreciation by exploring what is working in the world of business today. Gain tips as a manager or supervisor on how to make appreciation as effective and relevant as possible.
Objectives:
• To understand the importance and benefits of genuine appreciation;
• To examine what genuine appreciation looks and feels like;
• To provide concrete examples of what genuine feedback and appreciation look like.
WHCA/WiCAL Elite Business Partners
21
Thursday, April 21, 2016
Assisted Living Track
Session Speaker:Rev. J. Scott Cartwright Apple Valley, MN
Making it “HOME” – Top 25 Vital Spiritual Facets of “HOME” in LTC
AL/SNF
3:00 p.m. – 4:00 p.m.
1 CEU .............................................................. Program 12
Elders and their Caregivers in Long Term Care often… 1) want to go “home”, and 2) can’t. Creating “home” is the heart of the current culture change movement within institutions. This informative, humorous, surprising, and inspirational exploration of “home” draws upon religious/cultural perspectives, key author’s insights, and the wisdom of Elders and others facing institutional life together to explore 25 key ways of understanding the spirituality of “home.” Participants will gain knowledge, resources, and practical wisdom to accompany Elders in their mutual discovery and creation of “home.”
• Participants will explore and articulate the rich spirituality of “HOME” from a diversity of perspectives including key spiritual and religious leaders, creative artists, innovative intentional communities, and the practical wisdom of Elders and others gained through shared experience in LTC settings;
• Participants will recognize and understand systemic factors within an elder care institution/organization that can hinder and those that can nurture the full embrace of “HOME”;
• Participants will begin to personalize and integrate these ideas with respect to one’s own LTC professional role and setting.
Session Speaker:Lisa Abicht-Swensen, Director of Home Care and Hospice Services Pathway Health Services White Bear Lake, MN
Quality Management in Senior Housing: Back to the Basics
AL/SNF
4:15 p.m. – 5:15 p.m.
1 CEU .............................................................. Program 16
Increasing competition and the emerging world of “pay for performance” is beginning to affect the continued success of CBRFs in our communities. The development of a comprehensive quality management process creates a competitive advantage for the CBRF and expands important opportunities for stability and long-term success in the community. In the new world of senior care, a Quality Improvement (QI) focus supports comprehensive, data-driven program reflecting an ongoing, coordinated, focused approach to continuously improve care and service delivery. This session presents a practical plan for developing and implementing meaningful QAPI programs. Participants will gain knowledge in gathering and analyzing data, and making sustainable improvements.
Objectives:
• Understand the value of Quality Management in Senior Housing Settings;
• Strengthen your ability to use simple data tracking and trending to identify and prioritize problems affecting quality of care and service delivery;
• Identify tools that support quality improvement activities;
• Develop strategies for integrating Quality Management Activities into day-to-day operations;
• Gain perspectives into the art of intellectual curiosity in identifying and curing causative factors.
22
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WHCA/WiCAL Elite Business Partners
23
Thursday, April 21, 2016
Innovation Track
Session Speaker:Christy Edwards, RDN, CD WI Marketing Dietitian Martin Bros Distributing Cedar Falls, IA
Session Speaker:Christy Edwards, RDN, CD WI Marketing Dietitian Martin Bros Distributing Cedar Falls, IA
Creating an Engaged Team
AL/SNF
8:00 a.m. - 8:30 a.m.
0.5 CEU ............................................................. Program 4
Do you know how to “engage” your team? An engaged team has higher job satisfaction, increased results and less turnover. In this presentation, you will discover practical approaches to getting your team on board!
Objectives:
• Discover practical approaches to getting your team on board;
• Learn how to be a leader and build a positive team;
• Give examples of hands on learning activities and resources that you can take back to your team.
Customer Service Revolution
AL/SNF
8:35 a.m. - 9:05 a.m. .
0.5 CEU .......................................................... Program 4A
It’s time to step up your customer service! Create raving fans and bring in more potential customers. Focus on the positive experience you see and help team members discover more ways to delight your customers.
Objectives:
• Participants will understand the benefits of exceptional customer service.
• Participants will learn training techniques to help staff go above and beyond with customer service.
WHCA/WiCAL Elite Business Partners
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Thursday, April 21, 2016
Session Speaker:John Dalman, CIMS, General Manager Hillyard Lino Lakes, MN
Session Speaker:John Ederer, NHA American Data Sauk City, WI
Virtual Database Technology…
AL/SNF
9:10 a.m. - 9:40 a.m.
0.5 CEU ............................................................. Program 8
Identifies architecture, square feet, floor types, fixtures, housekeepers and maintenance personnel, cleaning tools and equipment, non-cleaning activities, labor rates, breaks, vacation, discharge cleaning, best practice cleaning and labor allocation. Once virtual databases are created, they can provide answers and analytics to many questions on staffing, training, quality control platforms, inspection protocols and infection prevention, labor run analysis, floor care scheduling plus much more. All of which will produce the highest level of clean for the lowest total cost whether it is in existing buildings, new construction or re-modeling projects.
Objectives:
• Fully explain this technology;
• Cost structures and Analytics capability.
Using Mobile Devices for Clinical Record Keeping in the LTC Facility
AL/SNF
9:45 a.m. - 10:15 a.m.
0.5 CEU .......................................................... Program 8A
This session will focus on how, why, and where one can use mobile devices (iphones, tablets, and laptops) in the LTC setting. Capturing and sharing data in real time is all around us in this new world of technology for our personal lives, and it is coming fast into health care delivery systems. The importance of capturing data is well known to the people who operate LTC facilities but with the use of mobile devices, that capturing can be much more accurate and efficient thus having a huge effect on patient care and bottom lines. This session will literally be hands-on so bring your mobile devices with you.
Objectives:
• Learn where, why, and how one can be mobile in your facility at very little cost;
• Learn how mobility can improve patient care and thereby favorably affect your cost, occupancy, compliance, and staffing;
• Learn what to look for in software so that it can be useful in a mobile environment..
Innovation Track
WHCA/WiCAL Elite Business Partners
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Thursday, April 21, 2016
Session Speakers:Ray Miller Director of Risk & Safety Solutions Direct Supply Milwaukee, WI
Dave Moyer Product Consultant, Technology Solutions Direct Supply Milwaukee, WI
Session Speakers:Ray Miller Director of Risk & Safety Solutions Direct Supply Milwaukee, WI
Ashley Hettermann Health Care Equipment, Category Manager Direct Supply Milwaukee, WI.
Live Engaged, Younger & Connected: A Portal to More Fulfilling and Better Connections
AL/SNF
3:00 p.m. - 3:30 p.m.
0.5 CEU ........................................................... Program 13
How many of you have taught an elder how to use something new? Anyone tried teaching an older family member about technology? What if we were talking about using a TV to improve the quality of life for your residents? What is the role of the TV in the lives of your residents? How much time do you think American seniors spend watching TV? (It’s actually about 50+ hours of TV a week). Besides entertainment, what other benefits could a TV bring to your residents? What if the TV were an integral part of a system with the ability to provide your residents with improvements in quality of life and care? What if we could turn a TV into a two-way portal for information at your residents’ finger tips? Come learn about a new platform that can enable America’s seniors to be closer to their friends and family, education AND entertainment! We’ll share what we’ve learned through the process of helping residents use and grow comfortable with a wide variety of technology.
Objectives:
• Bring notifications, reminders, calendar events and messaging;
• Learn to act both as a library and display for photos;
• Learn to easily connect people and information.
Enhancing Resident Comfort (AND SAFETY) through Innovation in a Bed System
AL/SNF
3:35 p.m. - 4:05 p.m. .
0.5 CEU ........................................................ Program 13A
What makes someone comfortable? What makes you comfortable? How do you decide what is going to make someone else comfortable when making purchases?
Choosing the right beds and mattresses can have a significant impact on quality of sleep and overall health, especially in the lives of your aging residents.
A comfortably sleeping resident is less likely to toss and turn and roll themselves out of bed or want to get up in the middle of the night.
There are products on the market today that will help to enhance residents’ comfort while in bed and in-turn, keep them safer, happier, and healthier.
We’ll discuss principles of bed and mattress design, construction and selection. We’ll also examine a few products and options on the market.
Objectives:
By participating in the session, attendees will be better able to:
1. KNOWLEDGE: Define resident comfort and which design features are most effective for a bed system to provide that comfort.
2. COMPREHENSION: Understand those principles to empower them to differentiate between available sleep systems to select the best system for their resident population.
3. APPLICATION: Select the most cost effective and care effective system contributing to the residents’ quality sleep and hence, quality of life.
Innovation Track
WHCA/WiCAL Elite Business Partners
26
Thursday, April 21, 2016
Innovation Track
Session Speaker:Kim Negus, MT-L/COTA-CEO Western Wisconsin Music in Medicine, LLC, Mondovi, WI.
Session Speaker:Greg Zamzow, Corporate Territory Manager Microsoft Wisconsin
“H.A.R.P.’s for Health”
AL/SNF
4:10 p.m. - 4:40 p.m.
0.5 CEU ........................................................... Program 17
Introduction to the “H.A.R.P.’s for Health” (Harmonicas and Respiratory Programs) workshop. How the program got started, who benefits from this treatment, and results from clinical trial. A live music and harmonica demonstration will be provided.
Objectives:
• Participants will better understand why people with COPD require supplemental oxygen as the disease progresses.
• Learn how this innovative treatment can decrease that dependency of oxygen and improve quality of life.
An Alternative to Vendor “Clouds” to Advance LTC Facility Control
AL/SNF
4:45 p.m. - 5:15 p.m.
0.5 CEU ........................................................ Program 17A
This session will introduce and explain the ”Cloud” phenomenon that is sweeping the country by a representative of one of the largest off-site server providers, Microsoft AZURE. As technology advanced from PCs, to networking, to the internet, the expertise to maintain and configure on-site servers has grown more complex and expensive both in labor and hardware. Having your records stored in a “Cloud” controlled by the software company has its consequences. Having control is a matter of having choices and this session will provide “Cloud” choices to the long-term care provider community.
Objectives:
• Learn ways to take control of the access to and storage of your clinical and financial records;
• Learn the meaning and significance of data “redundancy,” “fail-over,” “scalability,” and “HA” (high availability) in layman terms;
• Learn how having control of your “off-site” servers can reap substantial savings to our technology dollar..
Health” (Harmonica’s and Respiratory
Program’s ) workshop. How the program
got started, who benefits from this
treatment, and the results from the
clinical trial. A live music and harmonica
demonstration will be provided.
Kim has her bachelor’s degree in music therapy, associate degree in occupational therapy, and completed certification for
from Colorado State University. Kim has nce in the rehabilitation field, and an extensive
performance background including, Six Flags Great America, Camp Snoopy, Valley Fair, and four bands playing acoustic guitar and
She recently recorded a CD in Nashville for her “Harps for program, with members of Carrie Underwood’s band. Her
Western Wisconsin Music in Medicine, LLC, grown to 5 therapists and a clinic
Wisconsin. Areas of specialty include for COPD, Interactive Metronome for ADHD,
organization for autism, dementia and CVA.
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Specializing in Health Care Developmentand “Award Winning” Nursing Homes
HOW CAN OUR DEVELOPMENT TEAM HELP?• ConstructionExperience-Award WinningAdultHealthcareProjects
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From Concept to Keys...
3653GreenwayStreet|EauClaire,WI715-832-1986PH|www.royalbuilt.com
Specializing in Health Care Developmentand “Award Winning” Nursing Homes
HOW CAN OUR DEVELOPMENT TEAM HELP?• ConstructionExperience-Award WinningAdultHealthcareProjects
• FinancingSpecialist-HealthcareFinanceExpertise
• ForecastingExpertise-LenderRelationships
• OperationalAssistance-Licensed NursingHomeAdministratoronstaff
From Concept to Keys...
3653GreenwayStreet|EauClaire,WI715-832-1986PH|www.royalbuilt.com
27
WHCA/WiCAL Elite Business Partners
28
Friday, April 22, 2016
Closing Session
Session Speaker:Brian R. Purtell, Esq. WiCAL Executive Director DeWitt Ross & Stevens, S.C. Madison, WI
Weird Things III: Putting Words into Action
AL/SNF
8:30 a.m. - 10:45 a.m.
2 CEU .............................................................. Program 18
The first two sessions of Weird Things proved so popular, that we are coming back for the third in the trilogy. We will continue the discussion about how to find solutions to those situations in nursing home and assisted living settings that do not have easy or clear answers by taking the process discussed in the prior sessions to the next level. We will again discuss the wacky and wild, including “sex, drugs and rock & roll,” interesting resident/family dynamics, staff “surprises,” and off- the-wall events that add spice/create headaches for LTC professionals.
Drawing from examples that range from “head scratchers” to those things that keep LTC leaders awake at night, this session will refresh participants on the process for giving you confidence to address situations where there is not clear “right” answer. Following the process overview, we will take several examples through the process from start to finish, thus providing participants additional confidence in the process (in the safe confines of the presentation.) Participants will leave the session with greater confidence in their decision-making process and systems, as well as gaining better appreciation that they are not alone in having to confront those weird things that arise within the long-term care field.
Our prior Weird Things sessions have been very popular and well received as both informative and entertaining. This session will continue the fun, while providing tangible information and content for participants.
Objectives:
• Participants will develop an understanding of a practical process for tackling issues presented that do not have a clear or easy answer.
• Attendees will gain confidence in their decision-making process.
• Participants will gain an appreciation for the documentation practices that will strengthen their ability to defend the decision-making processes.
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Finding Joy in the JourneySt. Croix Hospice offers services that are tailored to the unique preferences of patients, families, and caregivers. The hospice team is available 24/7 for admissions, regularly scheduled visits,
and any unplanned critical situations that may arise. St. Croix Hospice care is delivered in the
comfort of each patient’s own home.
Contact Us1.855.278.2764 | [email protected]
Visit our website stcroixhospice.com
WHCA/WiCAL Registration DeskThe registration desk will be located just beyond the hotel registration desk to your left. Registration information will be available for those who have pre-registered and for walk-in registrations. If you are registering on-site, please allow time for your name badge to be prepared. Those who have registered are advised to leave ample time for the registration especially on Thursday morning before sessions begin.
Badges and TicketsEach registrant will receive a name badge that must be worn for admission to educational sessions and other functions. Guests, Speakers, and Exhibitors will easily be identified by the ribbon attached to their badges.
Cancellation PolicyFull registration refunds will only be made 72 hours prior to the conference, in medical emergencies and if a facility is under survey.
CEUsApplication has been made to the National Continuing Education Services (NCERS) of the National Administrator Boards (NAB) for 26 Clock hours and 10 participant hours.
Program Approval NumberWHCA/WiCAL 54th Annual Spring Conference
Program Approval Number: 2042016-25.00-15978-in
The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit with an approval start date of 04/20/2016 and an expiration date of 04/20/2017.
Door PrizesYou must be present to win all door prizes.
Medical EmergenciesIn the event of an emergency, contact the hotel registration desk or the conference registration desk for medical assistance.
Phone MessagesPhone Messages will be posted at the Registration Desk.
No Smoking PolicyIt is a WHCA/WiCAL policy that no smoking will be allowed in educational sessions, other meetings or social functions. WHCA/WiCAL policies are consistent with the laws of the State of Wisconsin.
Special DietsIf you need a special diet meal, please mark the appropriate spot on the registration form.
What to WearAll events are business casual.
Convention HotelHeadquarters for the WHCA/WiCAL 54th Annual Spring Conference is the Kalahari Resort & Convention Center, 1305 Kalahari Drive, Wisconsin Dells, WI 53965 (888)710-8345.
Rates are $115.00 single, double, triple and quad.
Additional InformationFor additional information please call the WHCA/WiCAL office (608)257-0125 or contact George W. (Skitch) MacKenzie, NHA at [email protected].
General Information
WHCA/WiCAL 54th Annual Spring Conference & ExpositionAPRIL 20-22, 2016
Kalahari Resort Convention Center Wisconsin Dells, WI
• 26 hours of comprehensive programs dedicated to quality care,regulations, finances and personal growth.
• Nearly 100 vendors during exciting exhibit hours.
• Valuable networking opportunities.
• Exciting social events.
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GENERAL INFORMATION
3232
33
Registration Form - Register online - www.whcawical.org
Full Registration (First Person from Facility) ...................................................... $369.00 (Includes: Pre-Con/Thursday/Friday Educational Programs/Exhibit Hall Entry/Exhibit Hall Refreshments/Thursday Lunch/Prizes/CEUs/Handout Access)
Full Registration (All Others from Same Facility) .............................................. $349.00 (Includes: Pre-Con/Thursday/Friday Educational Programs/Exhibit Hall Entry/Exhibit Hall Refreshments/Thursday Lunch/Prizes/CEUs/Handout Access)
A.I.T. Registration ............................................................................................... $339.00 (Includes: Pre-Con/Thursday/Friday Educational Programs/Exhibit Hall Entry/Exhibit Hall Refreshments/Thursday Lunch/Prizes/CEUs/Handout Access)
Pre-Conference Registration: ............................................................................ $139.00 (Includes: Wednesday Educational Programs/CEUs/Handout Access)
Thursday Registration: ....................................................................................... $199.00 (Includes: Thursday/Exhibit Hall Entry/Exhibit Hall Refreshments/Thursday Lunch/Prizes/CEUs/Handout Access)
Friday Registration: ........................................................................................... $149.00 (Includes: Friday Educational Programs/CEUs/Handout Access)
Thursday Lunch/Exhibits: .................................................................................... $35.00
Poker Run For PAC: .............................................................................................. $50.00 (Make checks payable to WHCA PAC)
Full Registration _________________ x $369.00 = $ _______________________ (First Person from Facility)
Full Registration _________________ x $349.00 = $ _______________________ (All Others from Same Facility)
Student Registration _________________ x $339.00 = $ _______________________
Wednesday Registration _________________ x $139.00 = $ _______________________
Thursday Registration _________________ x $199.00 = $ _______________________
Friday Registration _________________ x $149.00 = $ _______________________
Twitter Lunch/Exhibits _________________ x $35.00 = $ _______________________
_________________ TOTAL DUE = $ ______________________
Poker Run For PAC _________________ x $50.00 = $ _______________________ (Make checks payable to WHCA PAC)
Make check payable to WHCA/WiCAL Convention and return with
completed registration form to:
WHCA/WiCAL Convention 131 West Wilson Street, Suite 1001
Madison, WI 53703
Phone 608.257.0125 Fax 608.257.0025
Personal Checks
q Poker Run For PAC
Make checks payable to WHCA PAC
More Payment options
q Check enclosed
q Please invoice
Please charge my
q VISA
q MASTERCARD
q AMERICAN EXPRESS
Card Number ____________________________________________________________________Exp. Date ________________________________Name on Card ___________________________________________________________________Signature _______________________________Signature Please Print ______________________________________________________________
IMPORTANT: PLEASE COMPLETE BOTH PAGES OF THIS FORM. IF FAXING, PLEASE FAX BOTH PAGES OF REGISTRATION FORM. IF YOU FAX REGISTRATION FORM, PLEASE DO NOT SEND ANOTHER COPY.
Facility/Company ______________________________________________________________
Address ________________________________________________________________________
City__________________________ State________ Zip _________________________________
Telephone_____________________ Email (for invoicing) ____________________________
Persons to be registered. Please type or print. List names as they should appear on badges.
Date ____________________Ck. # ____________________Amount _________________For WHCA/WiCAL use only
1)
2)
3)
4)
5)
Check here if you will be a Monitor q Check here for Vegetarian Meals q
Register Before March 25, 2016and be eligible to WIN an iPad
NAME & EMAIL TITLE NHA LIC.
FULL REG
($369.00
A.I.T. REG($339.00)
PRE-CONWED. REG($139.00)
THURS REG ($199.00)
LUNCH ($35.00)
FRI ONLY
($149.00)
POKER RUN FOR PAC (PERSONAL CHECK ONLY)
($50.00)
All Others from Same Facility 2ND PERSON ($349.00)
SPRING CONFERENCE AND EXPOSITION
54thANNUAL
3RD PERSON ($349.00)
4TH PERSON ($349.00)
5TH PERSON ($349.00)
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Important: Please Complete This FormPlease enter below the number of persons planning to attend each education session and meal function.
Wednesday, April 20, 2016
Thursday, April 21, 2016______ Workplace Cost Reduction Opportunities in
Healthcare
Program 1 1 CEU 8:00 a.m. – 9:00 a.m.
______ Mandatory CCJR Model - Prepare Now!
Program 2 1 CEU 8:00 a.m. – 9:00 a.m.
______ Genuine Appreciation: The Art of Both Giving & Receiving It
Program 3 1 CEU 8:00 a.m. – 9:00 a.m.
______ Creating an Engaged Team
Program 4 0.5 CEU 8:00 a.m. – 8:30 a.m.
______ Customer Service Revolution
Program 4A 0.5 CEU 8:35 a.m. – 9:05 a.m.
______ An Opportune Time to Make Strategic Financing
Decisions
Program 5 1 CEU 9:15 a.m. – 10:15 a.m.
______ The Spirituality of Dying and Death: Help for Us Caregivers and Those We Care For
Program 6 1 CEU 9:15 a.m. – 10:15 a.m.
______ Who Takes Care of the Caregivers When the Caregivers Need Care?
Program 7 1 CEU 9:15 a.m. – 10:15 a.m.
______ Virtual Database Technology...
Program 8 0.5 CEU 9:10 a.m. – 9:40 a.m.
______ Using Mobile Devices for Clinical Record Keeping in the LTC Facility
Program 8A 0.5 CEU 9:45 a.m. – 10:15 a.m.
______ Opening Keynote: The Positive Power of Servant Leadership
Program 9 1 CEU 10:30 a.m. – 11:30 a.m.
______ Thursday Lunch
11:30 a.m. – 12:30 p.m.
______ Exhibits
12:30 p.m. – 2:45 p.m.
______ CMS Innovation Quality Improvement Initiative - Payroll Based Journal Submission
Program 10 1 CEU 3:00 p.m. – 4:00 p.m.
______ Audit Tips for your New ICD-10 Codes
Program 11 1 CEU 3:00 p.m. – 4:00 p.m.
______ Making it “HOME” - Top 25 Spiritual Facets of “HOME” in LTC
Program 12 1 CEU 3:00 p.m. – 4:00 p.m.
______ Live Engaged, Younger & Connected: A Portal to a More Fulfilling Life and Better Connections
Program 13 0.5 CEU 3:00 p.m. – 3:30 p.m.
______ Enhancing Resident Comfort Through Innovation in a Bed System
Program 13A 0.5 CEU 3:35 p.m. – 4:05 p.m.
______ Using Principles of Transformational Change to Define, Design, Implement and Sustain a Culture of Person-Centered Care and Resident Choice
Program 14 1 CEU 4:15 p.m. – 5:15 p.m.
______ Medicare in 2016 and Beyond: What to Expect!
Program 15 1 CEU 4:15 p.m. – 5:15 p.m.
______ Quality Management in Senior Housing
Program 16 1 CEU 4:15 p.m. – 5:15 p.m.
______ H.A.R.P. for Health
Program 17 0.5 CEU 4:10 p.m. – 4:40 p.m.
______ An Alternative to Vendor “Clouds” to Advance LTC Facility Control
Program 17A 0.5 CEU 4:45 p.m. – 5:15 p.m.
______ WHCA/WiCAL Poker Run for PAC
6:15 p.m. – ?
______ CLOSING SESSION: Weird Things III: Putting Words Into Action
Program 18 2 CEU 8:30 a.m. – 10:45 a.m.
Friday, April 22, 2016
______ Workplace Violence Preparedness
Pre-Con A 3 CEUs 1:00 p.m. – 4:15 p.m.
______ 10 Operational Strategies for the New DON
Pre-Con B1 1.5 CEUs 1:00 p.m. – 2:30 p.m.
______ Antibiotic Stewardship-Key Clinical Strategies for Successful Outcomes
Pre-Con B2 1.5 CEUs 2:45 p.m. – 4:15 p.m.
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Thursday, April 21, 2016
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Marsh & McLennan Agency (MMA), is an independent unit of Marsh, Inc., the world’s leading global insurance broker and risk advisor.
The combination of our 33 year history in Wisconsin and strategic services allow us to deliver superior value, world-class resources with local service & expertise, along with unmatched access to all major
healthcare insurers.
MMA currently insures over 250 facilities comprising of Skilled Nursing, Independent and Assisted Living, and Home Health.
Kim Adey, [email protected] Diehl, [email protected]
Dave Hosack, [email protected] Scott Naze, [email protected]
2725 S. Moorland Road 3701 E. Evergreen Drive New Berlin, WI 53151 Appleton, WI 54913
800-242-7001www.marshmma.com
CHIP IN!Join Us For the Fun! The Oaks Golf Course
4740 Pierceville RoadCottage Grove, WI 53527
Watch for detailed information at www.whcawical.org/careclassic
Proceeds support long-term care scholarships
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11
WHCA/WICAL ELITE BUSINESS PARTNERS
2015-2016
ADVACARE SYSTEMS 2939 North Pulaski Road Chicago, IL 60641 Josh Lukkes [email protected] www.advacaresystems.com
AIRE-MASTER OF THE MIDWEST INC. P.O. Box 68 Eldorado, WI 54932 Donn Mortier [email protected] www.airemaster.com
AMERICAN MEDICAL TECHNOLOGIES 7618 Cherokee Springs Way Knoxville, TN 37919 Nancy McNally, PT CSW [email protected] www.amtwoundcare.com
BASIC AMERICAN MEDICAL PRODUCTS 2935 Northeast Parkway Atlanta, GA 30360 Luke Smet [email protected] www.grahamfield.com
COMMUNICATIONS MID-AMERICA 30 West Water Street St. Paul, MN 55107 Eric Hinz [email protected] www.cma-ideacom.com
GOHME 2021 Riverside Drive Green Bay, WI 54301-2320 Jim Murry [email protected] www.gohme.com
GORDON FOOD SERVICE 10901 38th Street Kenosha, WI 53144 Toni McMonagle [email protected] www.gfs.com
HARTIG PHARMACY SERVICES 7425 Chavenelle Drive Dubuque, IA 52001 Michael Clasen [email protected] www.hartigdrug.com
HEALTHCARE SERVICES GROUP 3200 Alfa Romeo Road Green Bay, WI 54313 Jason Skolaski [email protected] www.hcsgcorp.com
HEALTHPRO® REHABILITATION 3703 West Lake Avenue, Suite 200 Glenview, IL 60026 Julie Bringas [email protected] www.healthpro-rehab.com
HPS 3275 North M-37 Highway, Box 247 Middleville, MI 49333 Jennifer Zech [email protected] Bryan Brauer [email protected] www.hpsnet.com
HPSI PURCHASING SERVICES 1 Ada, Suite 150 Irvine, CA 92618 Tom Klingman, Purchasing Consultant [email protected] www.hpsionline.com
INFINITY REHAB 25117 SW Parkway Avenue, Suite D Wilsonville, OR 97070 Susan Mayer [email protected] www.infinityrehab.com
JANSSEN PHARMACEUTICALS, INC 1000 US Highway 202 Raritan, New Jersey 08869 Annie Ament [email protected] www.JanssenPharmaceuticalsInc.com
KRAEMER BROTHERS, LLC 925 Park Avenue, P.O. Box 219 Plain, WI 53577 Greg Callin [email protected] www.kraemerbrothers.com
MARKET & JOHNSON 2350 Galloway Street Eau Claire, WI 54703 Jason Plante [email protected] www.market-johnson.com
MEDLINE INDUSTRIES One Medline Place Mundelein, IL 60060 Jeff Praefke [email protected] www.medline.com
METASTAR, THE MEDICARE QUALITY IMPROVEMENT ORGANIZATION FOR WISCONSIN 2909 Landmark Place Madison, WI 53713 Emily Nelson [email protected] Liz Dominguez [email protected] www.metastar.com
MJ CARE, INC. 2448 South 102nd Street, Suite 340 Milwaukee, WI 53227 Jane Beisser [email protected] www.mjcare.com
MMIC 7701 France Avenue South, Suite 500 Minneapolis, MN 55435 Dana D’Arrigo [email protected] Jeremy Ginter [email protected] www.mmicgroup.com
MOBILEX USA 333 West Brown Deer Road Fox Point, WI 53217 Paula Duebner [email protected] www.mobilexusa.com
NEW HORIZON FOODS 211 2nd Street NW St. Michael, MN 55376 Amy Wemple [email protected] www.newhorizonfoods.com
OMNICARE OF WISCONSIN 5185 South 9th Street Milwaukee, WI 53122 Tracey Lewis [email protected] www.Omnicare.com
PATHWAY HEALTH SERVICES 2025 4th Street White Bear Lake, MN 55110 Lisa Thomson [email protected] www.pathwayhealth.com
PHARMERICA N29 W23721 Woodgate Court West #101 Pewaukee, WI 53072 Joe Cacchione [email protected] www.pharmerica.com
PHILLIPS TOTAL CARE PHARMACY 125 E. State Street Mauston, WI 53948 Jordan Brown [email protected] www.phillipsrx.com
PREFERRED PODIATRY GROUP 2215 South Gladys Avenue Appleton, WI 54915 Ron Roberts [email protected] www.preferredpodiatry.com
PRESTO ABSORBENT PRODUCTS, INC. 3925 North Hasting Way Eau Claire, WI 54703 Leah Myers [email protected] www.prestoabsorbent.com
PULMONARY EXCHANGE 9840 Southwest Highway Oak Lawn, IL 60453 Linda Meinel [email protected] www.pulmonaryexchange.com
REHABCARE 680 South 4th Street Louisville, KY 40202 Doug Fox [email protected] www.rehabcare.com
RELIANT REHABILITATION 5212 Village Creek Drive Plano, TX 75093 Blake Bremer [email protected] www.reliant-rehab.com
ROYAL CONSTRUCTION 3653 Greenway Street Eau Claire, WI 54701 Tim Olson [email protected] www.royalbuilt.com
SANOFI DIABETES 1304 Hanover Court Waunakee, WI 53597 Jodi Brezenski [email protected] www.sanofi.com
SCHENCK SC 200 East Washington Street Appleton, WI 54911 Brian Zaletel [email protected] www.schencksc.com/longtermcare
SODEXO SENIOR LIVING 1215 Loyola Drive Libertyville, WI 600048 Tony D’Antonio [email protected] www.sodexoUSA.com
STAHL’S HOTRONIX One Paisley Park Carmichaels, PA 15320 Julie Coleman [email protected] www.clothingidlabel.com
ST CROIX HOSPICE 1280 W. Clairemont Avenue, Suite 4 Eau Claire, WI 54701 Carrie Furr [email protected] www.stcroixhospice.com
THREE PILLARS TECHNOLOGY SOLUTIONS LLC 2701 International Lane, Suite 201 Madison, WI 53704 Jeff Grady [email protected] www.threepillarstechnology.com
VGM FORBIN 4026 Alexandra Drive Waterloo, IA 50702 Drew Kahler [email protected] www.forbin.com
WB MANUFACTURING 507 East Grant Street Thorp, WI 54771 Patty Leahy [email protected] www.wibenchmfg.com
ZIEGLER 735 N. Water Street, Suite 1000 Milwaukee, WI 53202 Nick Glaisner [email protected] www.ziegler.com
AMERICAN DATA P.O. Box 640 Sauk City, WI 53583 John Ederer, NHA [email protected] www.american-data.com
CE SOLUTIONS 1111 West San Marnan Waterloo, IA 50701 Tyler Mahncke [email protected] Lisa Weber [email protected] www.discovercesolutions.com
M3 INSURANCE 828 John Nolen Drive Madison, WI 53713 Chris Kenyon [email protected] Gregory Syvrud [email protected] www.m3ins.com
MARTIN BROS. DISTRIBUTING 6623 Chancellor Drive Cedar Falls, IA 50613 Christy Edwards [email protected] www.martinsnet.com
MCKESSON MEDICAL SURGICAL 8121 10th Avenue North Golden Valley, MN 55427 Jay Molter [email protected] www.mckesson.com
NAVIGATOR GROUP PURCHASING 1000 Corporate Centre Drive, Suite 100 Franklin, TN 37067 Sara Gregorich [email protected] www.navigatorgpo.com
SPECIALIZED MEDICAL SERVICES, INC. 5343 North 118th Court Milwaukee, WI 53051 Theresa Lang [email protected] www.specializedmed.com
WHCA/WiCAL Service Corporation 131 West Wilson Street, Suite 1001A Madison, WI 53703 George W. (Skitch) MacKenzie, NHA [email protected] www.whcawical.org
WIPFLI LLP 3703 Oakwood Hills Parkway Eau Claire, WI 54702 Larry Lester [email protected] www.wipfli.com
