TMG Phased Reopening Plan

5/8/20

Reopening Properties

• Develop “Phased Reopening Plan”• Anchor plan to Federal or State Guidance (e.g. “White House/CDC Reopening

America Plan”• Specific Criteria for:

• Leasing Office/Team• Maintenance Team• Residents & Prospects

• Develop Physical Adaptations/adjustments to property• Create Documentation procedures (Daily Logs and digital storage)

Phased Reopening Plan

• White House/CDC Gating Criteria• 14 day downward trajectory of new diagnosis

• Follow a Phase 1, Phase 2 and Phase 3 approach• Facilitate buy-in from all levels / all Team Members via

communication and dialogue

Leasing Office & Team –Phased Reopening Plan

• Acrylic shields at desk (sneeze guards)

• Distancing markers / signage• Space Team Member

workspace 6’ apart• Create daily sanitizing

procedures and more frequent for high-touch areas

• Encourage use of resident portal

• Create package pick up rules• Limit Vendor visits to

appointment only• Create a max # of people in

office at one time

Maintenance Team –Phased Reopening Plan

• PPE – define• Gloves• Masks

• PPE Inventory check / weekly report

• 3 question check before entering occupied apartment

• COVID-19 known positive apartment – follow protocol

• Contact Tracing – history of all work orders (including Turnkey punch)

COVID-19 Daily Log –Phased Reopening Plan

• Use a daily log for all team members• One person daily

responsible for log• Set up an email to daily

email the log too for archiving• Log should include:

• Temperature check at beginning of work day

• How does the person feel AM and PM

• Sanitizing sign off

Residents –Phased Reopening Plan

• Package pick up procedures• Encourage use of portal for

service request and rent payment

• Adopt digital Lease/Renewal signing

• Communicate re: opening of amenities / provide alternatives

• Encourage digital interaction (IG Bingo, Contests, etc.)

• Execute COVID-19 Amenities waiver with residents before reopening any amenities

Prospects –Phased Reopening Plan

• 6’ distance• Encourage “Schedule a

Tour”• Set limits # of tours at

once and # of people on a tour

• Consider Self-Guided Tour option for prospects

• 3 Questions for Prospects• Prospect Waiver pre-tour

Physical Adaptations –Phased Reopening Plan

• Order signage for:• Common areas• Entrance• Bathrooms• Desks• Amenities

• Secure steady supply of Hand Sanitizer, Gloves, Soap, Wipes, etc.• Sanitizing Misting

System (e.g. Clorox 360)• Order Thermometer for

offices