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Although the technology has evolved and changed drastically over the last several decades, and continues changing at an unprecedented rate, our approach to building and maintaining client relationships is still rooted in our original foundation. With each client and every project, we provide the ultimate customer experience, delivering on our promises and exceeding expectations.
1937 1953 1996 2005 2014Hazel
Calhoun becomes one
of first GA female
business owners
Calhoun Company
introduces firstclassroomprojector
TI Broadcast produces the international
broadcast hub for summer Olympics in
Atlanta
CriticalSpaceSolutions
business unit launched
TI ranked 5th largest on SCN Top 50 list of integrators,
December 2014
2007Enterprise
Video Communications
business unit launched
DIFFERENT BY DESIGN™
By definition, innovation is the translation of new ideas, inventions or methods into a good or service that creates value. It is the introduction of something new, of finding a better way, of fresh thinking, of a different approach. Building upon a firm foundation of core values, TI has the agility, knowledge and fortitude to break the conventional mold of an Audio Video Systems Integrator to become your Technology Solutions Partner.
DIFFERENT BY DESIGN™
Application Focus + Market Focus = Customer Value
“I truly enjoyed working with you and your team as I felt my needs and requests were listened to and then improved upon with your company’s experience and expertise.”- Troy C. Beck, Duke University Medical Center
The Presentation Technology Solutions (PTS) Team designs,Implements, and maintains easy-to-use collaboration spaces that increase productivity and maximize meeting effectiveness.
“TI consistently performs above and beyond my expectations as a customer.”- Robert Morgan, Northeast Georgia Health System, Inc.
The Enterprise Video Communications (EVC) Group enables meaningful, productive, face-to-face collaboration through the use of video-centric UC technologies and custom cloud solutions, with a focus on network infrastructure.
Cloud Services SolutionPowered by Videxio, TI VMRplus is a flexible, scalable and affordable cloud-based collaboration service that increases workforce productivity through enhanced collaborative communication
Subscription Options:• Virtual Meeting Rooms (VMR’s)• Personal Video Accounts• Endpoint Subscriptions
Making Business Personal
“From the beginning of the installation, through these final touches, the Critical Space team has been on-site numerous times and all CS/TI team members have displayed professionalism, technical expertise and perseverance during even the most confusing and problematic of issues that were discovered”- Bill Ward, Polk County
Critical Space Solutions provides turn-key, design-build advanced visualization spaces within mission critical environments that allow operators to instantaneously disseminate critical data, accelerating response times through enhanced situational awareness.
“They’ve brought critical content delivery into the 21st century.”-Army Tactical Networks Modernization Conference – Augusta, GA
Federal Solutions Group delivers the entire suite of TI’s application focused solution set into environments that require cleared personnel.
“TI’s experience wielded a big hammer. I would heartily recommend them. Working as a team, they designed and installed the robust but easy-to-use integrated system that we required. I’m thankful they were recommended for the project. Having worked with them, I would go nowhere else.”-Trent McNelly, Denali Media Holdings—KTVA Alaska
Broadcast Solutions Group helps broadcasters and television service providers solve their most vexing problems, helping many of the world’s most influential companies develop new workflows and outsourcing solutions.
“From the initial site survey until the signed certificate of completion, Blue Hat far exceeded all expectations. The proposals were complete and detailed, the plans were thorough and well considered, the installations teams were knowledgeable, respectful, and friendly, and the results were undeniable. Blue Hat has set the standard so high, I can’t imagine using any other A/V integrator.”- Matt Lampley, First Baptist Church - Albany, GA
Blue Hat Design helps faith-based organizations deliver their message by providing presentation, performance and broadcast solutions, from systems design and integration of emerging media technologies, to broadcast consulting and equipment provisioning.
Locations:
2014 Revenue: $143MEmployees: 363
Atlanta MemphisBirmingham NashvilleCharlotte New YorkFL Gulf Coast RaleighHouston Washington, D.C.
31 affiliated partners and more than 50 locations nationwide
Holds the highest InfoComm company certification
50% or more of all customer facing staff must hold and maintain CTS certification
15% or more of those certified hold an advanced CTS-D or CTS-I designation
INDUSTRY LEADERSHIP
National Systems Contractors Association (NSCA) Excellence in Business Award for Professional Development 2014
INDUSTRY LEADERSHIP
INDUSTRY LEADERSHIP
“CI Industry Leaders is a series of lists of the most dynamic integration firms within the vertical markets they serve.”
TI is listed among the top Corporate and House of Worship market categories.
Commercial Integrator Publication Award: Best House of Worship Project, 2014
SCN Top 50 Integrators, Ranked #5, 2014
SCN Top 50 Integrators, Ranked #5, 2013
SCN Top 50 Integrators, Ranked #7, 2012
SCN Top 50 Integrators, Ranked #7, 2011
INDUSTRY LEADERSHIP
INDUSTRY LEADERSHIP
Select Long Term Clients
Architectural Design DevelopmentSystem Design DevelopmentIntuitive User Experience DevelopmentExperienced Project Management
Professional ServicesTechnology Integration & InstallationKey Operator and Non-Technical End-User TrainingClient Support ServicesMonitoring and Managed Services
Client Support ServicesOur TI Client Technical Assistance Center (TI-CTAC) is staffed by experienced, certified personnel to support our clients with exceptional levels of technical expertise, providing incomparable customer service.
“You and your team are absolutely awesome when it comes to service. In the two years we have worked together, your team has not dropped the ball one time. That is remarkable in today’s service world.” - Bill Pennycuff, City of Nashville
• Tier One Help Desk• Remote Video Support
• Deployable Field Organization• OnSite Managed Services
Client Support Agreements
“The Customer Service Group and service technicians have always been responsive, which is why we renew our service agreement each year. With the continued growth of the firm, it’s great to know we have a strong partner to support us. We appreciate all that you do and look forward to continuing our partnership.” - C. Bingham, Director of Technology, Bass, Berry & Sims, PL
Multiple service agreement levels available
Deliverables:• Warranty Support• Equipment Replacement
• Preventative Maintenance• Unlimited Emergency Response
OnSite managed support programs maximize your uptime, efficiencies and investment.
• Dedicated TI-OnSite Service Technicians with the right skillset, placed on your team
• Onsite break/fix/repair support• Technical room support and scheduling• Preventative Maintenance• Asset Management/Equipment Lifecycle
Management
- OnSite Managed Services
TI adheres to a disciplined QA/QC Process, ensuring each project meets established criteria throughout the design, installation and commissioning stages, prior to project completion.
Each customer receives a Customer Satisfaction Survey upon completion. TI consistently receives exceptional ratings.
Quality Control
Documentation
• Equipment Layouts• Elevation Drawings• Signal Flow Diagrams• Furniture Coordination• Project Plan (GANTT)
Consultation & Planning Phase
Design Management & Integration
• Rack Fabrication• UI Programming• Pre-deployment testing
Commissioning
• UI Testing• Audio Balancing• Training• Quick Reference Guides• Service Turnover
Support
• Telephone Help Desk• Remote Monitoring• Field Service Technicians• Tiered Service Plans
Implementation Phase
• Early Procurement• On-site pre-wiring• IT Coordination• Furniture Integration
Lifecycle Management
• Client Interviews• Current Capabilities• Showroom Tour• Architectural Review• IT Integration• Technology Budgeting
Project Approach