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6. 2015 TI Story

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Although the technology has evolved and changed drastically over the last several decades, and continues changing at an unprecedented rate, our approach to building and maintaining client relationships is still rooted in our original foundation. With each client and every project, we provide the ultimate customer experience, delivering on our promises and exceeding expectations.

1937 1953 1996 2005 2014Hazel

Calhoun becomes one

of first GA female

business owners

Calhoun Company

introduces firstclassroomprojector

TI Broadcast produces the international

broadcast hub for summer Olympics in

Atlanta

CriticalSpaceSolutions

business unit launched

TI ranked 5th largest on SCN Top 50 list of integrators,

December 2014

2007Enterprise

Video Communications

business unit launched

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DIFFERENT BY DESIGN™

By definition, innovation is the translation of new ideas, inventions or methods into a good or service that creates value. It is the introduction of something new, of finding a better way, of fresh thinking, of a different approach. Building upon a firm foundation of core values, TI has the agility, knowledge and fortitude to break the conventional mold of an Audio Video Systems Integrator to become your Technology Solutions Partner.

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DIFFERENT BY DESIGN™

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Application Focus + Market Focus = Customer Value

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“I truly enjoyed working with you and your team as I felt my needs and requests were listened to and then improved upon with your company’s experience and expertise.”- Troy C. Beck, Duke University Medical Center

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The Presentation Technology Solutions (PTS) Team designs,Implements, and maintains easy-to-use collaboration spaces that increase productivity and maximize meeting effectiveness.

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“TI consistently performs above and beyond my expectations as a customer.”- Robert Morgan, Northeast Georgia Health System, Inc.

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The Enterprise Video Communications (EVC) Group enables meaningful, productive, face-to-face collaboration through the use of video-centric UC technologies and custom cloud solutions, with a focus on network infrastructure.

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Cloud Services SolutionPowered by Videxio, TI VMRplus is a flexible, scalable and affordable cloud-based collaboration service that increases workforce productivity through enhanced collaborative communication

Subscription Options:• Virtual Meeting Rooms (VMR’s)• Personal Video Accounts• Endpoint Subscriptions

Making Business Personal

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“From the beginning of the installation, through these final touches, the Critical Space team has been on-site numerous times and all CS/TI team members have displayed professionalism, technical expertise and perseverance during even the most confusing and problematic of issues that were discovered”- Bill Ward, Polk County

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Critical Space Solutions provides turn-key, design-build advanced visualization spaces within mission critical environments that allow operators to instantaneously disseminate critical data, accelerating response times through enhanced situational awareness.

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“They’ve brought critical content delivery into the 21st century.”-Army Tactical Networks Modernization Conference – Augusta, GA

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Federal Solutions Group delivers the entire suite of TI’s application focused solution set into environments that require cleared personnel.

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“TI’s experience wielded a big hammer. I would heartily recommend them. Working as a team, they designed and installed the robust but easy-to-use integrated system that we required. I’m thankful they were recommended for the project. Having worked with them, I would go nowhere else.”-Trent McNelly, Denali Media Holdings—KTVA Alaska

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Broadcast Solutions Group helps broadcasters and television service providers solve their most vexing problems, helping many of the world’s most influential companies develop new workflows and outsourcing solutions.

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“From the initial site survey until the signed certificate of completion, Blue Hat far exceeded all expectations. The proposals were complete and detailed, the plans were thorough and well considered, the installations teams were knowledgeable, respectful, and friendly, and the results were undeniable. Blue Hat has set the standard so high, I can’t imagine using any other A/V integrator.”- Matt Lampley, First Baptist Church - Albany, GA

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Blue Hat Design helps faith-based organizations deliver their message by providing presentation, performance and broadcast solutions, from systems design and integration of emerging media technologies, to broadcast consulting and equipment provisioning.

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Locations:

2014 Revenue: $143MEmployees: 363

Atlanta MemphisBirmingham NashvilleCharlotte New YorkFL Gulf Coast RaleighHouston Washington, D.C.

31 affiliated partners and more than 50 locations nationwide

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Holds the highest InfoComm company certification

50% or more of all customer facing staff must hold and maintain CTS certification

15% or more of those certified hold an advanced CTS-D or CTS-I designation

INDUSTRY LEADERSHIP

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National Systems Contractors Association (NSCA) Excellence in Business Award for Professional Development 2014

INDUSTRY LEADERSHIP

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INDUSTRY LEADERSHIP

“CI Industry Leaders is a series of lists of the most dynamic integration firms within the vertical markets they serve.”

TI is listed among the top Corporate and House of Worship market categories.

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Commercial Integrator Publication Award: Best House of Worship Project, 2014

SCN Top 50 Integrators, Ranked #5, 2014

SCN Top 50 Integrators, Ranked #5, 2013

SCN Top 50 Integrators, Ranked #7, 2012

SCN Top 50 Integrators, Ranked #7, 2011

INDUSTRY LEADERSHIP

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INDUSTRY LEADERSHIP

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Select Long Term Clients

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Architectural Design DevelopmentSystem Design DevelopmentIntuitive User Experience DevelopmentExperienced Project Management

Professional ServicesTechnology Integration & InstallationKey Operator and Non-Technical End-User TrainingClient Support ServicesMonitoring and Managed Services

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Client Support ServicesOur TI Client Technical Assistance Center (TI-CTAC) is staffed by experienced, certified personnel to support our clients with exceptional levels of technical expertise, providing incomparable customer service.

“You and your team are absolutely awesome when it comes to service. In the two years we have worked together, your team has not dropped the ball one time. That is remarkable in today’s service world.” - Bill Pennycuff, City of Nashville

• Tier One Help Desk• Remote Video Support

• Deployable Field Organization• OnSite Managed Services

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Client Support Agreements

“The Customer Service Group and service technicians have always been responsive, which is why we renew our service agreement each year. With the continued growth of the firm, it’s great to know we have a strong partner to support us. We appreciate all that you do and look forward to continuing our partnership.” - C. Bingham, Director of Technology, Bass, Berry & Sims, PL

Multiple service agreement levels available

Deliverables:• Warranty Support• Equipment Replacement

• Preventative Maintenance• Unlimited Emergency Response

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OnSite managed support programs maximize your uptime, efficiencies and investment.

• Dedicated TI-OnSite Service Technicians with the right skillset, placed on your team

• Onsite break/fix/repair support• Technical room support and scheduling• Preventative Maintenance• Asset Management/Equipment Lifecycle

Management

- OnSite Managed Services

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TI adheres to a disciplined QA/QC Process, ensuring each project meets established criteria throughout the design, installation and commissioning stages, prior to project completion.

Each customer receives a Customer Satisfaction Survey upon completion. TI consistently receives exceptional ratings.

Quality Control

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Documentation

• Equipment Layouts• Elevation Drawings• Signal Flow Diagrams• Furniture Coordination• Project Plan (GANTT)

Consultation & Planning Phase

Design Management & Integration

• Rack Fabrication• UI Programming• Pre-deployment testing

Commissioning

• UI Testing• Audio Balancing• Training• Quick Reference Guides• Service Turnover

Support

• Telephone Help Desk• Remote Monitoring• Field Service Technicians• Tiered Service Plans

Implementation Phase

• Early Procurement• On-site pre-wiring• IT Coordination• Furniture Integration

Lifecycle Management

• Client Interviews• Current Capabilities• Showroom Tour• Architectural Review• IT Integration• Technology Budgeting

Project Approach

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