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OTRS

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to

manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal

IT, helpdesk, etc. department to react quickly to inbound inquiries.

Website | Demo

 

os Ticket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone

and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your suppor

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requests and responses in one place while providing your customers with accountability and responsiveness they

deserve.

Website | Demo

 

Simple Ticket

Simple Ticket is designed to facilitate the support of our client’s computers and networks. It has been specifically

designed for IT support companies who service multiple small business clients; however, it can easily be used by a

company’s internal IT staff to support a single client with hundreds of users. The software was written using Ruby on

Rails and boasts the latest features found in today’s rich web applications such as Ajax.

Website

 

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eTicket

eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It

also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website.

eTicket offers many features and can be easily skinned to the look and feel of your website.

Website | Demo

 

Trouble Ticket Express

The Trouble Ticket Express is a fully automated web based help desk. Written in Perl it can be easily installed on your 

website. Both Unix and Windows based servers are supported. Activate feature rich technical support email forms and

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attain complete control over your customer service operations.

Website | Demo

 

itracker

itracker is a true open source issue tracking system licensed under the LGPL license. itracker is built using Java

enterprise technology. itracker is a professional, easy to use, open, easy to integrate, fast, modular, customizable and

scalable solution for all kind of projects.

Website | Demo

 

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Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks,

issues, and requests submitted by a community of users. Written in object-oriented Perl, RT is a high-level, portable,

 platform independent system that eases collaboration within organizations and makes it easy for them to take care of 

their customers. RT manages key tasks such as the identification, prioritization, assignment, resolution and notification

required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and

software development.

Website | Demo

 

Jutda Helpdesk 

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13 Comments

1. Reply

August 5, 2013

tanny

Hi thereanyone know if some of those software allow record the telephone call?

Reply

August 7, 2013

 Neweb

I know zendesk does http://www.zendesk.com/

Reply

August 8, 2013

Tanny

I know that it does it, but (what I know about) that software is not Open Source and does not have

either a Community version.

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Reply

January 17, 2014

 Anibal Gomez 

That it true. I think the option presented by Marcos bellow it a good solution.

2. Reply

August 23, 2013

kristenhannaa

These ticketing system for an opensource platform is highly good and helpful. Thanks for sharing this.

3. Reply

September 12, 2013

 Rugwiza Gakomati

really professional article

4. Reply

October 10, 2013

 Marco

I would like to mention another open source ticketing system: Katak-support (http://www.katak-support.com)

5. Reply

June 18, 2014

Webhosting Reviews

Ik vind zelf OSticket de beste uit de lijst. Pas de design aan en je hebt echt het meest professionele systeem

6. Reply

June 20, 2014

 jbarrerap87 

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Osticket creo que es uno de los mejores te dejo el enlace quien lo desee instalar y configurar 

http://entradasweb.blogspot.com/2012/11/instalacion-de-osticket-en-espanol.html

7. Reply

June 25, 2014

 Mistazam JS 

thanks for this list

8. Reply

July 1, 2014

 Azeem khan

This is IT solution website please visit this link http://eocean.pk/

9. Reply

July 11, 2014

 Aamir Khan

I Like OS Ticket

10. Reply

July 31, 2014

VIX 

OS Ticket has the Asterisk plugin and it does all if you are able to configure it well.

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9 free open source ticket systems

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