SAPience.be TECHday 2011Modeling tomorrow’s technology

Lamot, MechelenApril 6, 2011

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Controlling your SAP Business Processes in a complex IT environment:

Umicore does it!

Wouter DanielsBusiness Analyst

Oliver BuyssensComptence Lead SAP SolMan

Agenda Agenda

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1. Speaker and Company Presentation

2. Scope of the project ASQ

3. SAP Landscape

4. Project ASQ2

5. Link with ChaRM

6. Specific concept for BI

7. Lessons Learned

8. Q&A

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Oliver Buyssens

• SAP Solution Manager Competence Team Lead at Expertum• Active participant at SAP Solution Manager introduction in BeLux• Numerous implementations of SAP Solution Manager in following areas

• Project documentation and Business Process Modeling• Implementation Methodology• Service Desk / ChaRM / ITIL• Monitoring• Application Lifecycle Management

• Solution Manager trainer at SAP (+5 years)• Co-Chairman of SAP Solution Manager Task Force of the SAPience

Technology commission• Member of the SIGS (Special Interest Group Solution Manager)

1. Speaker Presentation

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• Founded begin 2006• Team of +45 SAP Experts and Project Managers• Mission : Providing superior long-term customer and employee value • Offering expertise in following domains

– Finance– Supply Chain Management– Business Intelligence– Product Lifecycle Management– Project Management– SAP Solution Manager– GRC and Security– Netweaver– Own SME Solution: Value4SME

• SAP Service Partner, Channel Partner, Value Circle Partner• SAPience.be Partner

1. Presenting Expertum

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Wouter Daniëls

• Business Analyst for Umicore Information Systems • Working for Umicore since 2008

• Umicore Business Projects in SAP• Large Procurement Project (SRM, Netweaver Portal, ECC..)• Participation in Finance Projects (ECC) and Reporting (BI)• Specific business Units: Electro-Optic Materials & Technical Materials

• Internal Projects regarding Application, Standards and Quality• Project documentation and Business Process Modeling• Change Management (ChaRM)

1. Speaker Presentation

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• We are a global materials technology company • Our mission is to make “materials for a better life”• The majority of our growth comes from clean technologies:

– Technologies that are specifically designed to optimize the use of natural resources and to reduce environmental impact

• We are listed on NYSE / Euronext Brussels with a market capitalization of some €4.5 billion

• Global presence: 14,400 people in 80 industrial sites

1. Presenting Umicore

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Agenda Your logo1. Presenting Umicore

Performance Materials

Catalysis

Recycling

Energy Materials

· We develop materials which enable the clean production and storage of energy

· The business is driven by the demand for clean, low-carbon energy solutions

· We develop technologies to treat automotive emissions

· The business is driven by increasingly stringent emission norms to promote clean air

· We produce a range of essential materials and chemicals based on precious metals and zinc

· Diverse applications:e.g. high-purity glass, construction, pharma, electrics/electronics

· We operate a unique recycling process to deal with complex industrial residues and end-of-life materials

· The business is driven by materials scarcity and recycling legislation

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• The future of SAP at Umicore is the set-up of a global SAP environment valid for all of the Umicore activities with a focus on standardization, re-usability and audit-compliancy

• The ASQ project will lead to a governance model to guide and support this new environment in terms of – Change and Release Management ( project ASQ )

• SolMan ChaRM– Business Process Model ( project ASQ2 )

• SolMan BPML– BI documentation ( project ASQ-BI )

• SolMan BPML

• Templates and Roll Out Scenarios are key elements (Master-Slave Concept)

• SAP Solution Manager as supporting tool.

2. Scope of the SAP project

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• Goal: Evolving towards more transparent / re-usable documentation by using Solution Manager

• Support SAP template / roll-out concept

• Support introduced Business Process Model

• Support hand-over of documentation from Project mode to Support

• Support introduced ChaRM process

2. Scope of the project

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Agenda Your logo3. SAP Landscape

FINANCIAL CONSOLIDATIONNON SAP SYSTEMS

P66 (100)SAP 4.7

P12 (multiple)SAP 4.5

ASSISTASSIST

EASY ARCHIVEASY

ARCHIV

MULTI CASHMULTI CASH

ADPTRAVELLINE

ADPTRAVELLINE

COGLASCOGLAS

COGNOSCOGNOS ICSCARTESIS

ICSCARTESIS

LOTUS NOTESLOTUS NOTES

PC UPLOADS

PC UPLOADS

SRMSRM 7.0

P58 (500)SAP 4.0B

Umicore SAP Systems

REUTERSREUTERS

P02 (001)SAP 4.0B

BWO (100)SAP BW 3.1

P63 (99)SAP ECC

6.0

FINANCIAL SYSTEMSNON SAP SYSTEMS

NON UMICORE SAP Systems

P27 SAP 4.6EH&S

PM1SAP 4.6

PM1SAP 4.6

LOGISTIC SYSTEMSNON SAP SYSTEMS

OTHER TECHNICAL

NON SAP SYSTEMS

CRM SYSTEMNON SAP SYSTEMS

Fax Retarus

Fax Retarus

Fax Faxination

Fax Faxination

Print Server

Mail Server(Outlook)

Mail Server(Outlook)

PENELOPE(Logitruck)

PORTAL

HRRSAP BW

3.1

PRDSAP 4.6B

KARDEXKARDEX

SRM- MDMMDM 3.0

LIMSLIMS

Global Process PlatformSAP ECC 6.0

TASTAS

STREAMSTREAM

MSDSdBaseMSDSdBase

ADCOP

SAP 6.0

LOTUS NOTES

B2B

SYSTEMSEXTERNAL SYSTEMS

HRP

SAP 4.6CADS

IPW, T-Mobile, WKS, Matthes, Evonik, ...

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Agenda Your logo5. Master-Slave Concept

The Master-Slave Concept is a reusable standardized process and IT solution integrating the enterprise requirements

The global part (Master) is used enterprise-wide as predefined settings for the implementation of local production systems.

All templates reside in a reference system, which can be composed of several physical distributed systems.

Global elements - no changes allowed -

Local elements - full authorization for changes -

Harmonized elements(standard complete / standard partial / harmonized) - some changes allowed -

Documen-tation

Countryversions

Local develop- ments

IMG structuresand settings

Global customerdevelopments

Organiza- tional structure

Master datadocuments

Global and inte- grated processes

Local processes

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Agenda Your logo5. Templates in SolMan

There are 3 levels of global vs. local elements at UmicoreGlobal elements on the Global Platform

These elements, like customizing, developments, interfaces, master data, etc., with their respective specification are valid for Umicore globally as an enterprise

Global Business Type elementsThese elements with their respective specification a valid across the Business Type for which it was defined. Valid for all Business Units group under the Business Type. Standard case would be operational requirements.

Local elementsOn regional level

are valid for the region/country only. Main occurrence iswithin the Financial Template for legal or tax requirements.

Only in very exceptional cases this should be the case for operational/logistics requirements

On Business Unit levelare valid across the Business Unit for all plants, DC's, sites, offices, … the whole BU organization

On plant/site levelFollowing Umicore's business and IS vision for harmonization & standardization this should be strictly avoided

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Agenda Your logo5. Templates in SolMan

Template

A ‘template’ is a standardized, reusable process, data and IT solution considering global and local requirements

Master

A ‘master’ environment is a pre-configured system where the pre-defined settings serve in other parts of the company / systems as template for the implementation

Slave

A ‘slave’ environment is a system taking over the central settings from the master environment and localize it where needed

Roll-out

A ‘roll-out’ is the process where a de-central team(s) is implementing the template within the slave environment

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Agenda Your logo5. Templates in SolMan

Complete Solution

Core template

BU, local, legal

Enhancements

Umicore has introduced a template concept for SAP projects

BU, local or legal enhancements• can cover additional locally

required functionality via a strictly controlled change request procedure.

Core Template• The major functionalities of the organizational

entity processes will be incorporated into the Core template

• The Core template will have• a core functionality mandatory for all locations

and• an optional part available for all local

requirements

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Agenda Your logo5. Umicore Approach

Template 1

Template Project 1

Template 2

Template 3

Template 4

Template Project 2

Template 5

Template 1.1

Impl. 1

Implement. Project 1

Impl. 2

Local 1

Impl. 4

Implement. Project 2

Impl. 1.1

Local 2

Solution 1

Template 1

Template 2

Template 3

Impl. 1

Impl. 2

Local 1

Solution 2

Template 4

Template 5

Template 1.1

Impl. 4

Impl. 1.1

Local 2

Maintenance Project System 1

Maintenance Project System 2

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• Reference model for the Business Scenarios and Processes

6. Umicore Process Model

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• Template Projects for Finance, Procurement, Transformations

6. Template projects

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• Implementation projects

6. Implementation projects

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• Slave Template/Implementation projects for Business Types

6. COmpaNIon Slave

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• One Solution per Expertise Center for Maintenance

6. Operations

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Agenda Your logo5. Link with ChaRM

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• Documents :– Extraction :

• Interface document (Functional Specification + Technical specification) : this document describes the data extraction from the source system and the load into the DSO-object in BW.

• Process Chain description : This document describes the sequence and the timings/frequencies when data is pulled from the source systems.

– Business Transformation :• Technical specification infoprovider : This document describes the structure of

the infoprovider (infocube), and the dataflow• Technical specification multiprovider : This document describes the structure

and the build-up of a multiprovider (multicube)• Data Flow Diagram : shows the data flow relations between datasources,

DSO’s, infoproviders and multiproviders.

– Report• Report document (Functional Specification + Technical specification) : this

document describes the lay-out and the build-up of the report.

6. Specific concept for BI

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Agenda Your logo6. Specific Concept for BI

BW TemplateTemplate Global

Processes

PIM-PO

Approve PReq

Release PReq

Create PO

Inter-face

Doc.

Vendor eval. (OSRE_VE)

Report 1

Report 2

Report 3

PROCUREMENTSCENARIOPIM

Process

Process Step

Data Flow Diagram

Infoprovider spec.

Report specs.

Procurement Overview

(OSR_MC01)

Report 4

Multiprovider spec.

Report specs.

Process Chain

description

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• Procedures are very important

• Good governance is needed

• Ownership of SolMan is a must

• Start of a new project should follow the structure from the start

6. Lessons Learned

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• Q&A

6. Questions

Thank you!

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