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8/8/2019 9234220 Remote Infrastructure Management
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2008 MindTree Consulting
2008 MindTree
Remote Infrastructure Management
Ram Mohan. CSr. VP and Head, Infrastructure management and Tech Support
MindTree Ltd
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2008 MindTree Slide 2
Agenda
What is RIM
Market Size and Opportunity
Delivery Model
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WHAT IS RIM?
Remote Infrastructure Management
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What is Infrastructure Management
Monitor and Manage IT Infrastructure which include:
Servers: Systems Administration
Storage: Storage Administration
Data Base: Data Base Administration
Network: Network Administration
Security: Security Management
Email Management Email Administration
Desktop support
Provide IT Service Desk
Production Support - Operation
Professional Services Consulting and Implementation
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Infrastructure Management Services
Slide 5
IMSIMS
ManagedManaged
ServicesServices
ProfessionalProfessionalServicesServices
ServiceServiceDeskDesk
Consulting Core Infrastructure
Data Center Build-Outs
Audits / Compliance
Implementation
Solutions
Remediation
DR Drills | Setup
Consult | Implement | OperateConsult | Implement | Operate
24 x 7 Monitor | Maintain | Manage
Availability & Performance
Managed Servers & Storage Services
Managed Networks & SecurityServices
Managed Applications & DatabasesServices
Desktop support Enterprise Service Desk
IT Help Desk
Lifecycle Support Services
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Remote Infrastructure Management
Day to day monitoring and management of IT
infrastructure from a remote location usingRemote Operation Center
Data and Voice Connectivity
Enterprise Management Tools
Remote Service Desk
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What can be managed remotely
Onsite
Data Center Facilities Management
Physical security
Bandwidth provisioning
Equipment procurement, setup and
installation Provisioning storage SANs
Provisioning of application
Tape subsystem management Tape loading and unloading
Diagnostics and Recovery from hardwarefailures
Replacement of parts
Low level diagnostics
Hard restart of servers, storage, backup
devices etc.
Restore application in case of a hard failure
Network component replacements
Hardware upgrades
Full Operating System install
Remote
Application monitoring and support
Server monitoring and management
Storage monitoring and management
Network Monitoring and management
System administration
Database administration
Network administration
Desktop Support
Firewall and Router monitoring
Firewall/Router software configuration Capacity Planning
Performance monitoring and tuning
Performance testing and reporting
Incident, Problem and ChangeManagement
Availability monitoring and reporting
Backup scheduling and monitoring
Recovery from backup failures
Disaster Recovery planning andrecommendation
Over 80% of Data Center activities can be done remotely
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Market Size and Opportunity
RIM Market
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Industry Viewpoint - IMS
4 models of Infrastructure outsourcing
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Industry Viewpoint IMS contd..
Infrastructure Outsourcing Market Growth
**Source: Everest Research Institute Analysis
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Industry Viewpoint IMS contd..
Remote (offshore) IMS Market Growth
**Source: Everest Research Institute analysis
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Industry Viewpoint IMS contd..
Comparison of IMS vis--vis application development and BPO
industry
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The IMS maturity curve global scenario
Total infrastructure outsourcing is at the far-end of maturity; the growing trend istowards asset light outsourcing and multi-sourcing
Offshore IMS is the emerging area
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Delivery Model
How is RIM delivered?
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Remote Operation Center
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Data Connectivity
TSE desktops
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Voice Infrastructure
PSTN
SwitchAt Offshore
CarrierSwitch atOnsite
SwitchatCarrier
CarrierPartner Carrier ROC
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Security Controls
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Processes
Slide 19
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Tools
# - Logos used are trademarks of the respective tool vendors
DatabaseNetwork SecurityServer WebService
Desk
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People
Network and Security
CCNA / CCNP
CISA / ISO 27001:2005 LA
Application and Database
Jboss | WebLogic
SharePoint
OCP
Slide 21
Certifications / Trainings
Project Management
ITIL v2 & v3
PMP
Systems and Storage
EMC Proven Professional
MCSE/MCPs
SCSE/SCSA
RHCE
HP UX and OV
VCP
Skills:
Systems Administrators
Storage Administrators
Network Administrators
Data Base Administrators
Security Administrators
Service Desk Engineers
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What should academia know
The demand for skills in the IMS is on the rise
The need for IMS is around 200,000 people in the next 5 years
The growth areas are
Unix and Linux Administrators
DBA (Oracle and SQL)
Network Administrators
Microsoft Engineers
Service Desk Engineers
Application administrators
Weblogic, Websphere, SAP basis, Vignette
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Questions ?Questions ?