99b13Introduction to Team

8/7/2019 99b13Introduction to Team

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Introduction to Team


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WHY TEAM WORK?

It is the key to seeing and seizingopportunities that otherwise mightnot be recognisedAn effective team is better than thebest individual.Effective working improves

performance and result.It leads to personal satisfaction.Many problems are beyond abilityof one individual.


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WHAT IS A TEAM ?

TEAM IS A UNIFIED AND COHESIVE GROUP

OF SMALL NUMBER OF PEOPLE WITH COMPLEMENTARY

SKILLS, WHERE EACH MEMBER NEEDS RESOURCES

AND SUPPORT OF OTHERS TO ACHIEVE A COMMON

PURPOSE, PERFORMANCE GOALS AND FOR WHICH

THEY HOLD THEMSELVES MUTUALLY ACCOUNTABLE


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COMPEMENTARYSKILLS

Technical or Functional

ExpertiseProblem Solving and

Decision Making Skills

Interpersonal Skills


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FA CTORS FOR TEAME FF E CTIVENESS

1 . CONTEXT

2. COMPOSITION

3. WORK DESIGN

4. PROCESS


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AVAILABLE RESOURCES

PROCESS OF USING RESOURCES

QUALITY OF THE DECISIONS

QUALITY THINKING X ACCEPTANCE

EFFECTIVE IMPLEMENTATIONOF THE DECISIONS


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Team FunctionsTask Function s those activities directlyrelated to the effective completion of theteams work


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Team Task Functions

Summar ize Id e as

Te s t Id e as

El ab o ra te Concept s

S ee kInfo rma tion

Give Info rma tion

Diag no s e P r o b le ms

E va lua te E ffectivene ss

Coo r d in a te A ctivitie s

Initi a te A ctivitie s

Te amTas k s


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M aintenance Functions

Those activities which are directly related toremain cohesive and keep on achieving

teams objectives in cooperative manner


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Team M aintenance

FunctionsEx p re ss

M e ber I e as

Ha r oni eConf lict s

Te s tCon s e n s u s

S e tS ta nd a r d s

Fo ll owO th er s L e a d

Re duc eTe n s ion

G a te k ee pCommunic a tion

Te s t G r oupDe ci s ion s

S uppo r tO th er s

Ma int e n a nc eTasks


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SKILLS FOR E FF E C TIVETEAM WORK

LISTENIN G

PA TIENCE OBJ ECTIVELY WEIGH THE EVIDENCES

PERI O DICALLY REVIEW AND SU MMA RISE PA Y ATTENTI O N TO NO N VER BA L AS WELL AS VER BA LE

B EH AVIO URSUPPORTIN G

ASSU M E TH AT O THER P ERS O NAL HAS USEFUL IDE AS

MENTI O N THE S P ECIFIC ELE M ENT Y O U FIND USEFUL BUILD O N THESE USEFUL ELE M ENTS

DIFF ERIN G

ST ATING DIFFERENCES AS Y O UR C O NCERNS P ECIFYING THE DIFFERENCE


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Types of Teams

1. P roblem-solving teams

2. Cross-functional teams3. Self-managed work teams (S M WT)4. Virtual teams


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P roblem-Solving Teams

Group of 5-12 employees from thesame department who meet for afew hours each week to discuss waysof improving quality, efficiency and the

work environment.


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Cross- Functional Teams

E mployees from about the samehierarchical level, but from different work areas, who come together toaccomplish a task


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Self- M anaged TeamsS e lf-Ma n a ge d T e a m s

S e lf-Di re ct e d T e a m s

A utonomou s W o r k G r oup s teams thatmake decisions that were once reserved for managers

How does an organization capitalizeon the advantages and avoid the

risks of self managed teams?


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Work TeamStructural Issues

Goals and objectives Operating guidelines Performance measuresRole specification


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Work TeamP rocess Issues

Managing cooperative behaviors

Managing competitive behaviors

B oth of these can be positive

How are these managed in global teams?

In virtual teams?


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Self- M anaged Work Teams

Groups of 10-15 people who takeon responsibilities of their formalsupervisors.


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I ndividual efforts add nothingto business success unless thewhole system functions to takecare of the customers


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M anger of S M WT

Like an orchestra conductor,the manager of a Self- M anaged Work Team (S M WT) cuesemployees and helps them tune in toorganisational cross-currents through:

1. Developing self-motivated people2. Helping people to generate diverse ideas

3. B uilding self-managing teams4. Championing cross-functional efforts5. M anaging change


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A dv a nt a ge s of S e lf-Ma n a ge d W o r kT e a m

Employer Quality improves Productivity increases

Improved employee satisfaction

Reduced absenteeismGreater Commitment from workers

EmployeesFeel challengedFeel empoweredFeel involved in decisionsRealizes significance through linkage to

mission, value,objectives


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Virtual Teams

T he team members use computertechnology to tie together physicallydispersed members in order toachieve a common goal.


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E-Use in Virtual Team

-WAN- LAN- Video Conferencing- e-mail

- e-chatting


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How virtual teams are differentthan other teams

1. The absence of P ara verbal and non-verbal cues.

2. Limited social context3. The ability to overcome time and

space constraints.


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Limitations of Virtual Teams

Less social rapportNormal give and take is missing

More task oriented and less exchangeof social-emotional informationLess satisfaction with the group

interaction process


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How virtual teams are differentthan other teams

1. The absence of P ara verbal and non-verbal cues.

2. Limited social context3. The ability to overcome time and

space constraints.


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Limitations of Virtual Teams

Less social rapportNormal give and take is missing

More task oriented and less exchangeof social-emotional informationLess satisfaction with the group

interaction process

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99b13Introduction to Team