A Legacy Family-Business with Integrity

The Hamilton family has been in the insurance industry for decades. Mickey

and Sue Hamilton started in the insurance industry as claims adjusters in 1983.

After spending many years working as independent adjusters, they founded

U.S. Adjusting Services in 1993 with a focus on treating others with respect

and honesty – a focus that continues to resonate within the organization

today as a guiding mission.

About Us

Founded in 1993, U.S. Adjusting Services

provides independent adjustment

services for all property claim types, large

and small. At U.S. Adjusting Services, we

pride ourselves on outstanding claim

service for your policyholders, clients,

agents and your business.

Our nationwide adjusting services

specialize in daily claims services,

catastrophe claims, flood claims, branch

assist staffing, third party administration

claim services and training through our

sister company Catastrophe Adjuster

Training Institute (CATI). U.S. Adjusting

Services continues to succeed in the

industry based on three factors: Customer

Service, Quality of Claims, and Cycle Time.

U.S. Adjusting Services has grown considerably since those early days – handling

thousands of claims daily as well as several catastrophes annually. As we forge

ahead, we still maintain the core values upon which the company was originally

founded and endeavor to be a firm that carriers can partner with knowing that

they have made the right choice in their claims partner, and a training institute

that produces knowledgeable adjusters with integrity.

What Makes Us

Different?

Claims Services

U.S. Adjusting Services handles claims

throughout the United States on behalf

of more than twenty of the nation’s most

valued insurance providers. We are able to

create custom, scalable claims adjusting

solutions to satisfy the requirements of

your fluctuating claims volume, no matter

the nature or severity of the event.

We have six major divisions of claims

handling within our organization:

• Property Claims Services

• Auto Claims Services

• Daily Claims Services

• Branch Assist Staffing

• Third party administration claim services

• Training through our sister company CATI

We provide insurance claims

handling solutions that exceed

client expectations. We pride

ourselves on hiring and retaining

top adjuster talent, allowing

us to maintain our status as an

industry leader.

U.S. Adjusting Services has:

• Been recognized nationally as

a WBENC

• Full-time national recruiters

that screen, test, and interview

all adjusters that apply to join

our team

• Stringent information security

standards

• Thorough business continuity

planning

• Disaster recovery planning

• Comprehensive regulatory

compliance controls

• In-house payroll and

accounting

• Continuous training of our

adjusters using our sister

company, Catastrophe Adjuster

Training Institute (CATI)

When you partner with U.S.

Adjusting Services, you can be

confident you are putting your

trust in the right company.

Insurance Carrier Training

The Catastrophe Adjuster Training Institute founders believe that a person never

stops learning, and we need to continue to learn to be the best at what we do.

When it comes to carrier and client relationships, we understand that you face

unique training challenges that typically result in a need for custom curriculums.

While every company has its own processes, training issues, and skill areas that

might need more focused attention, Catastrophe Adjuster Training Institute can

design a custom training program to reach those areas and help you achieve

your training goals.

• Custom Curriculums

• Lunch and Learns

• On-site Training

• Off-site Training

Our Operations Team is available 24 hours a day,

7 days a week for any type of claim.

Our track record is based on our management

team that has over 150 years combined industry

experience.

Our roster of adjusters is comprised of dedicated,

highly experienced individuals who are results-

driven. Our team, as well as our roster of adjusters,

prides itself on successfully bridging the gap

between preparedness and responsiveness.

Our expert team of adjusters and managers are

capable of handling property and auto claims

accurately and quickly while delivering a positive

customer experience.

Daily Claims. U.S. Adjusting Services is more than a CAT Company. Our daily

claims handling division provides full-service adjusting for residential and

commercial property losses. We maintain a dedicated daily claims team

comprised of experienced “true” multiline field and inside adjusters. Our

extensive experience in creating effective and efficient daily claims handling

procedures and processes enables us to assist our client carriers in the most

demanding and service-oriented circumstances.

We offer daily claims services nationwide.

Catastrophe Claims. Having worked every major catastrophe since 1993, U.S.

Adjusting Services is a trusted partner to turn to in times of crisis. We work with

our clients to provide them with catastrophe response strategies throughout the

year, which allows our teams to be truly prepared for the next catastrophic event.

Branch Assist. U.S. Adjusting Services has the ability to provide our client carriers

with claim examiners and desk adjusters during times of heavy workload. These

situations could occur during large claim events and daily overflow claims, as well

as employee staffing shortages, employee vacations, and maternity leave.

Our examiners and desk adjusters deployed to our client’s offices are fully

Claims Divisions

Highly Qualified Team

Our management team will quickly assemble a

roster of highly qualified licensed adjusters that

will meet and exceed our clients’ needs while

ensuring compliance with their claim guidelines.

prepared to implement our clients’ processes and guidelines as well as work

within their claim systems. These adjusters are capable of applying coverage,

corresponding with field adjusters, paying claims, closing claims and also

maintaining close communication with the insured throughout the claim

process.

Third Party Administration. As Third Party Administrators, U.S. Adjusting

Services serves as our clients’ claims department. We aggressively manage each

claim from first notice of loss to conclusion. We staff our teams with top-notch

professionals whose job it is to deliver fair and effective claims solutions. Our

hands-on approach results in lower costs and ultimately produced as high level

of client retention.

Our Third-Party Administration division administers on claims such as

commercial, personal property losses, and auto management. We staff our

inside examiners and field adjusters based on the client’s needs. We utilize only

tenured, experienced multiline adjusters for inside and field work.

U.S. Adjusting Cares

We see the aftermath of hard-hit disaster

areas and witness the struggles that the

affected families face. We care, which is why

we took our services one step further and

founded U.S. Adjusting Cares, a 501c3 non-

profit organization to lend a hand to those

devastated by tragedy.

U.S. Adjusting Cares helps to clothe and

feed the unhoused, distribute products

to help families get back on their feet,

and offers hope for those in the midst of

catastrophe. After Hurricane Harvey, U.S.

Adjusting Cares fed over 6,000 people.

Before Christmas, we distributed hundreds

of toys for underprivileged children as well

as over a thousand Blessing Bags.

We can’t do it without you. That is why,

when you work with U.S. Adjusting Services

or Catastrophe Adjuster Training Institute,

you also become a part of U.S. Adjusting

Cares.

usadjustingservices.net877-341-4900

Catastrophe Adjuster Training Institute

Catastrophe Adjuster Training Institute (CATI)

In an industry where it might be difficult to discern between intuitive, experienced

market leaders, and fly-by-night operations, Catastrophe Adjuster Training

Institute sets the bar on quality adjuster training principals. We demonstrate what

experience should look like once the education process is finished. We strive to

make the claims adjuster education process crystal clear by hiring only the best

specialists in their field to teach our classes. Combined, our instructing staff at the

institute has over 80 years of experience in the insurance claims industry. They are

constantly reviewing, updating and expanding their knowledge base in an effort to

provide top quality training and advice. Each and every one of our staff members

is put through rigorous institute certifications to ensure that our promise of being

the best holds true.

Catastrophe Adjuster Training Institute classes are available year-round.

“If you think education is expensive…try ignorance.”

– John Harvey

Training Facility

At the Catastrophe Adjuster Training Institute, students will be able to fully

experience live claims. Trainees are immersed in hands-on training in our

14,000-square foot facility. While learning at the Catastrophe Adjuster Training

Institute, students will encounter the following storm damaged scenarios:

Hands-on Training

What if an adjuster were asked to work a roof claim but had

never stepped on a roof? At Catastrophe Adjuster Training

Institute, students will have that chance.

Regardless of the type of property claim, we can train for

total preparedness for deployment.

• 15 mock-up structures

• 850 square foot house

• Standard and steep and tall roofs

• Bathrooms

• Closets

• Living spaces

• Fences

• Sheds

• Crawlspace

• Water damage

• Fire damage

• Auto physical damage

Training Courses

Catastrophe Adjuster Training Institute offers a

comprehensive program in a hands-on, structured

setting. Whether a student is new to the field, an

experienced professional looking to enhance their

skills, or an insurance company looking to increase

the skill set of their staff, we have the adjuster

training you need.

Our state-of-the-art training facility was custom

created with the Insurance professional in mind.

We have thousands of square feet of live damage

mock-ups. Each student works hands-on with

our national instructing team to write real claims,

either as a field adjuster or inside examiner.

In-class Courses

• Residential construction

• Inside file review

• Auto physical damage

• Auto Liability

• Xactimate (Beginning, Intermediate, and

advanced levels)

• Rope and harness

• Custom carrier training

• Property Adjusting

• Texas All-Lines Pre-Licensing

• Drone-assisted roof inspections

• Symbility

• Earthquake Certification

Online Courses

• Texas All-Lines Pre-Licensing

While training with us,

students will have the

opportunity to measure,

scope and diagram

actual examples of

claim assignments that

adjusters face on a daily

basis. These mock claims

will include

• Wind

• Hail

• Water

• Fire

• Tropical storms

Additionally, trainees

will learn how to write

hand-written estimates

from start to finish and

experience the highest

level of software training

including Xactimate

and Symbility in our

computer labs and

simulators.

Tours can be arranged by

contacting our training

facility at 877-341-4900.

Catastrophe Adjuster Training Institute

Class Registration 1-877-341-4900

Education & Training Facility

3109 Skyway Circle N., Irving, TX 75038

877-341-4900 | Fax: 214-596-1670

8 am to 5 pm CST Monday-Friday

www.thecatinstitute.com

U.S. Adjusting Services

3109 Skyway Circle North

Irving, TX 75038

877-366-0333 | Fax: 940-766-2651

8 am to 5 pm CST Monday-Friday

Catastrophe Hours: 7 am to 7 pm CST

www.usadjustingservices.net

Catastrophe Adjuster Training Institute

U.S. ADJUSTINGservices