Requesting Locates in 2019

A Look at Recent Changes and the New System

Stakeholders in BC, Alberta, Saskatchewan, and Manitoba came

together in 2017 to align one-call business rules.

The group consisted of provincial industry representatives from:

• Locate contractors

• CCGA regional partners

• One Call centre operations

• Member Resource Committees

The Business Rules for the Use of Western Canada

Notification Systems document is available on Alberta One-

Call’s website.

One System / One Approach

As a result of the alignment BC, Alberta, and Manitoba (Before You Dig

Partners) sought a single software to meet the requirements of a state-

of-the-art, automated and integrated solution to the one call process.

The PelicanCorp software launched January 31, 2019.

Saskatchewan will be joining Before You Dig Partners in January 2020.

One System / One Approach

Notice Period

Contact Alberta One-Call at least 3 full working days in advance.

Tickets submitted through the website are instantly sent to the locators.

The area drawn on the map determines which utilities are notified. It is

extremely important to accurately draw the work area on the map.

Mapping

Facility owners provide mapping data to Alberta One-Call which

represents the area where they would like to receive locate

notifications. This area can be as big or as small as they need it to be.

Member Data

Excavators are able to edit their tickets through the website.

• Cancellations

• Relocates

• Corrections and Updates

Ticket Edits

CORRECTIONSAdjust information that does not affect the scope of work or dig area.

UPDATESAdjust information that affects the scope of work or dig area.

Contact Information Type of Work

Working on Behalf of Excavation Method

User Reference Depth

Remarks Work Start Date

Address / Map of work area

**Updates reset the minimum notice period

Tickets related to the same job are automatically linked by the

system.

Tickets that have been edited are assigned a new ticket number.

The previous ticket number is automatically listed in the Previous

Ticket Number field.

When logged into the website: On the excavator copy of the ticket:

Linking Tickets

Multiple tickets for the same job can be linked together

using the ‘Continue Ticket’ button on the website.

Continued tickets are linked by a note in the Remarks field.

When logged into the website: On the excavator copy of the ticket:

Linking Tickets

Locators will be able to report the status of the locate back into

the Pelican system. Excavators can view these responses by

logging into their account and can download any documentation.

A Positive Response may include a clearance, a copy of the

locate document, a meeting schedule, or other information

regarding the locate.

If a Positive Response has not been provided by the ticket Start

Date, the excavator can send a reminder to the locator through

the Positive Response system. This replaces No Response

tickets.

Positive Response

Ticket information can be sent in various formats so locators can

choose the format that best fits their operations.

• PDF: All ticket information and map image contained in a readable

file attachment.

• XML: Designed to be consumed by parsing software.

• GIF: An image of the dig site area polygon on the map

• GML: Contains the spatial object of the dig site polygon which can

be transferred to internal asset maps as an overlay

Outbound Ticket Formats

The new system is fluid and changes will be made as we move forward.

Online web form:

• Lot lines available as a layer on the map

• Additional options in the depth, type of work,

activity, and excavation method fields

Outbound ticket:

• XML format showing additional addresses as a list

• Ticket status and type added to ticket subject line and file name

Changes affecting ticket formats need to be tested extensively by

members and locating companies before they can be implemented.

Future Development

Online Locate Request

Link to test site

Questions?