THE WORLD BANK ____________

Managing Communications

Expenses ____________

Partnering Firms:

Rand Associates, Ltd.Connectivity Services, Inc.

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A Partnership with 0ver A Partnership with 0ver 33 years of experience….33 years of experience….

Rand Associates: Over 25 years experience in the application and management of communications related technologies.

Connectivity Services: Full service

telecom management firm established in 1996. Dedicated to providing cost effective telecommunication systems.

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Connectivity Services, IncConnectivity Services, Inc..

o Years of collaboration with “Best of Breed” Providers for Voice, Internet, Phone Systems

o Carrier, Access, and Technology Neutral

o Dedicated to Enabling Clients to Save on Consulting & Project Mgt. fees

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Connectivity Services, IncConnectivity Services, Inc..

Strategic Business Alliances (Partial List):

AT&T XO Communications Eurek

MCI Cisco Avaya

M5 (VoIP) Sprint Nortel

DirecTV Cingular Verizon

Nextel ATT Wireless NYCEDC

Rand Jaymac IBG

More..

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Connectivity Services, IncConnectivity Services, Inc..

Turn-Key Solutions

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Connectivity Services, IncConnectivity Services, Inc..

Expansion, Relocation & Restructuring Experts

o Perform Needs Analysis

o Procurement / Bid Coordination

o Installation and Project Management

o Cut-Over Supervision / Disaster Recovery Plan

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Connectivity Services, IncConnectivity Services, Inc..

Telecommunication Auditing Services

o Analysis of Past Voice, Internet and Data Charges

o Cross-Reference FCC & PUC Filings for Over-Billing

o Test Lines for Usage and Other Over-Billing

o Negotiate with Carriers for Client Credits

o Asset Tracking & Management

o Emergency Planning

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Managing Communications Expense:Managing Communications Expense:

o Complexo Multiple Sources / Multiple Formatso Multiple Contracts / Terms / SLA’s

o Always in State of Fluxo Additions / Deletions / Changeso Many Variable Elements

o Waste and Error are Prevalento Need at least one bullet!

o Typical Audit Approach is Inadequateo Snapshot – Not active managemento Historic – Not dynamic or predictiveo Labor Intensive

Frequently…Communication Management

is the 3rd largest non-payroll expense

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Gain Control Today!Gain Control Today!

o Impossible to Manage What You Can’t See!o Comprehensive, dynamic information is essential

o Traditional Audits - Costly and Inadequateo Obsolete before completion

o Do not impact future planning

o Active Management Requires Comprehensive, Integrated Tools That Enable You to:

o Audito Tracko Plano Manage

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Cost Reduction Opportunities Cost Reduction Opportunities

o Bill Auditingo Bill Managemento Cost Allocationo Contract Managemento Communications Inventory Managemento Service Level Agreement Managemento Network Managemento Usage Managemento Service Procurement / Negotiation with Providers

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Benefits of Active Management Benefits of Active Management SystemsSystems

o Gather Complex Data o Integration with Provider Billing and Network

Management Systems

o Manage the Data:o Comprehensive / Flexible Database

o Make it Accessible:o Flexible Reportingo User Friendly Web Interface

Automation Is Key

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Our ExpertiseOur Expertise

o Platform Selectiono Contract Negotiationso Design the System

o Appropriate Moduleso Desired Reports

o Manage the Implementationo Interface with World Bank, Software Vendor, and Providers to

build database

o Provide Ongoing Database Maintenance

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Action StepsAction Steps

o World Bank Management Meetingo Present Credentialso Review Current Billing Process and Audit Approacho Understand Current Issues (If Any)o Obtain Permission to Submit Proposal

o Develop and Present Proposal o Scope of Worko Project Approacho Roles and Responsibilitieso Deliverableso Timeframe(s) and Cost