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    A review of Kojo Kanri magazine, 10/96 (Vol. 42, No.

    11)

    Michel Baudin, 11/18/96

    "Kojo Kanri" (factory management) is a monthly magazine published in Japan by Nikkan

    Kogyo and discussing JIT/lean production subjects for the benefit of production

    supervisors and managers. It contains nitty-gritty case studies as well as reports on theimprovement strategies of major companies. The big red Pokayokebook, among others,

    stated life as special issues of Kojo Kanri. To our knowledge, this magazine has no

    equivalent in the US or Europe.

    The 10/96 issue was dedicated to a series of articles about 101 things shop floormanagers should notdo, covering the following major areas in about 205 pages:

    Productivity Quality management

    Cost management

    Quantity and delivery management

    Labor and safety

    Information management

    I took a closer look at the productivity section, where I expected to find a list of behaviors

    that plant and manufacturing managers actually engage in but shouldn't. On that score, Iwas disappointed: the list of "don'ts" is really a checklist of "do's," rephrased as "Don't

    neglect A" or "Don't overlook B." The exhortation to apply time and money to specific

    issues also begs the question of how much of each and how to balance multipleobligations. The body of articles in that section contains suggestions on this matter.

    Following are:

    A translation of Kojo Kanri's 10/96 summary table of productivity "don'ts" . Most

    of the points are self-explanatory. For those that aren't, a paragraph of discussion

    is attached.

    For comparison, my own list of 5 plant manager "don'ts."

    Kojo Kanri's 10/96 summary table of productivity "don'ts"

    Management area ProblemsManagement

    tasks/tools"Don't" items

    People The "3Ms": unevenness,unreasonableness, waste.

    The 7 types of waste:

    overproduction, waiting,

    Efficiency analysisProcess analysis

    Time & motion

    study

    1. Don'toverlook the

    "3Ms."

    2. Don't empty

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    transportation,processing, inventory,

    motion, defects.

    Errors and slips.

    QC methodsResource

    management

    Load planningStandardization

    the operators'work of all

    substance.

    3. Don't neglectpreparation,

    training andpractice.

    4. Don't skimpon time and

    money for

    improvementactivities.

    5. Don't skimp

    on ways to

    improve

    motivation.Equipment/facilities Failure rate.

    Low efficiency.

    Flow analysis

    Layout analysis

    Product-Quantityanalysis

    Efficiency

    management

    1. Don't base a

    new layout on

    "insight" oron extension

    of current

    layout.

    2. Dont' makeTPM the

    work of one

    department.

    3. Don't skimp

    on time and

    money for

    setup timereduction.

    Materials Reject rates.Quality problems.

    Shortages.

    Control chartsActivity index

    Standard stocks

    1. Don't neglectoverproductio

    n.

    2. Don't

    overlook theproduction of

    defectives.

    Information Information too late or in

    error.

    Standardized,

    systematiccommunication.

    JIT through

    1. Don't

    procrastinateon

    communicatin

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    Kanbans g information.

    2. Don't neglectthe JIT

    philosophy

    Improvement and

    standardization

    Disregard of standard

    operations.Low-hanging fruit

    improvement proposals.

    Increasing rigidity ofprocedures.

    Rules for promotion

    and maintenance ofstandard operations

    Target numbers for

    proposalsMachine capability

    analysis

    1. Don't ignore

    standardoperations.

    2. Don't neglect

    improvement.

    3. Don't castmethods in

    stone.

    Don't empty the operators' work of all substance. What the article says is that JIT/leanproduction reverses the trend towards lower skills and simpler operator tasks that was

    parodied in Chaplin's "Modern Times." The ultimate goal is to have operators focused onimprovement, innovation, and development, while all the routine work, both value-added

    and non-value-added, is automated.

    Don't base a new layout on "insight" or on extension of current layout. What the

    article says is that necessary changes in equipment layout occasion large losses whenthey are designed too quickly, based on someone's insight or on extending the current

    layout. It proposes the following evaluation criteria:

    1. Clear goals and objectives.

    2. Scale and level settings for the change. How many years into the future should thenew layout be able to respond to production demand?

    3. Type of flexibility in volume and product variety.

    4. Processes in flow lines with minimum distance between operations, particularlyfor major, representative products.

    5. Ease of management and supervision, and efficiency in all dimensions of people,

    machines, materials and methods.

    6. Consideration of installation costs and improvement in the efficiency of spaceutilization.

    7. Attention to safety and the environment.

    The main methods needed for layout design are:

    1. Product-Quantity (P-Q) analysis to determine the breakdown of products byvolume.

    2. Material flow analysis, to determine how raw materials go through every stage of

    work in process to become finished goods.

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    3. Activity analysis, to determine the specifics of how parts go in and out of every

    machine, and move between machines.

    My list of plant manager "Don'ts"

    This list is narrower in scope and not intended to be a thorough audit checklist, but it is

    based on actual observations of things managers do that they would be better off notdoing if they want to implement JIT/lean production.

    1. Don't fire everybody who does "nonvalue-added" activities. The term

    nonvalue-added can be misleading. Just because an activity does not change a part

    doesn't mean it can be eliminated. If you fire the people who move parts betweendepartments or tools between Resharpening and Machining, you just burden the

    production workers with thoses tasks, which disrupts the value-adding work they

    would otherwise do. As you move to JIT/lean production, some aspects of the

    necessary support work may actually grow. For example, preparing parts andfeeding them to the assembly line may end up using more people than before.

    2. Don't overestimate what workers can do. Many managers jump from a

    traditional attitude of not thinking that operators have any idea of value to theopposite extreme of relying on "empowered" operators for the basic design of the

    production system. This is equally misguided. Even with classroom training,

    operators will not design cells, assembly lines, or production control systems.Their input and their creativity are needed in such areas as the detailed design of

    work stations or in setup time reduction, but not to reinvent the results of 40 years

    of JIT/lean production practice. Operator participation in improvement projectsneeds to be thought through with realistic expectations.

    3. Don't spend all your training budget on methodology courses. Improvementmethods are best learned on-the-job through actual projects, with limited

    classroom training. The core process technology of the company, on the otherhand, is best taught in a classroom. Employees are typically hungry for this type

    of knowledge, and a better understanding of what the machines do improves their

    effectveness, be it as a basic level for operators or an advanced level forengineers.

    4. Don't get involved in detailed engineering discussions. Managers who are

    former engineers sometimes can't resist the temptation of contributing to technicaldiscussions. When managers do this, most of their subordinates will agree to

    anything the boss says; the others will make a point ofdisagreeing systematically.

    No one will evaluate the idea on its own merits as if it came from a peer.5. Don't "cherry-pick" items for implementation. The implementation of JIT/lean

    production is a big project, involving many tasks. It is tempting for managers to

    select a few that look easy and postpone the rest. This is a mistake for two

    reasons. First, what looks easy -- 5S for example -- isn't necessarily so. Second,JIT/lean production is a consistent whole, and the benefits of implementing only

    one aspect of it are limited.

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    Getting Kojo Kanri: If you can't read Japanese, don't bother. If you can, mail order Kojo

    Kanri from the Kinokuniya bookstore in San Francisco, at (415) 567-7625.