A+ Review Quizzes Ch16

Question 1

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Used to end a locked up program Task Manager

Running an application with administrator privileges Secondary logon

Verifies that an application is not a rogue application Digital signature

Can sometimes fix drastic problems with system files and boot records Startup Repair

Can be used to remove an application from the list of startup programs Softw are Explorer

Command used to scan the hard drive for errors Chkdsk

Used to restore a Windows XP system to the last ASR backup Automated System Recovery

Used to restore Windows 2000 to its state immediately after it was installed Emergency Repair Process

Used to perform an in-place upgrade of Windows 2000/XP Window s 2000/XP setup CD Feedback

The correct answer is: Used to end a locked up program – Task Manager, Running an application with administrator privileges – Secondary logon, Verifies that an application is not a rogue application – Digital signature, Can sometimes fix drastic problems with system files and boot records – Startup Repair, Can be used to remove an application from the list of startup programs – Software Explorer, Command used to scan the hard drive for errors – Chkdsk, Used to restore a Windows XP system to the last ASR backup – Automated System Recovery, Used to restore Windows 2000 to its state immediately after it was installed – Emergency Repair Process, Used to perform an in-place upgrade of Windows 2000/XP – Windows 2000/XP setup CD.

Question 2

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In Event Viewer, the ____ log shows only warnings and error events

Select one:

a. Program Events

b. Administrative Events

c. Active Events

d. Network Events

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The correct answer is: Administrative Events.

Question 3

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Check ____ to verify that a device is enabled and Windows thinks the device should be working.

Select one:

a. Computer Management

b. System Manager

c. Hardware Manager

d. Device Manager

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The correct answer is: Device Manager.

Question 4

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Errors or warnings in Device Manager are displayed as a ____.

Select one:

a. red triangle or question mark

b. red triangle or yellow question mark

c. yellow triangle or question mark

d. red question mark or yellow exclamation mark

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The correct answer is: yellow triangle or question mark.

Question 5

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To uninstall a program, in Device Manager ____ the device and select Uninstall.

Select one:

a. left-click

b. right-click

c. shift+right-click

d. ctrl+right-click

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The correct answer is: right-click.

Question 6

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If you can identify the approximate date the error started and that date is in the recent past, use ____.

Select one:

a. System Restore

b. Safe Mode

c. System Recovery

d. Safe Recovery

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The correct answer is: System Restore.

Question 7

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If the system is caught in an endless loop of restarts, boot into ____.

Select one:

a. System Restore

b. System Recovery

c. Safe Mode

d. Conditional Mode

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The correct answer is: Safe Mode.

Question 8

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For essential hardware devices, use the ____ to verify and replace system files.

Select one:

a. System Restore mode

b. System File Checker

c. Safe Boot mode

d. File Integrity Checker

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The correct answer is: System File Checker.

Question 9

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For Vista, use the ____ tool to search for the problem and suggested solutions.

Select one:

a. Safe Mode

b. System Recovery

c. System Restor

d. Problem Reports and Solutions

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The correct answer is: Problem Reports and Solutions.

Question 10

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Reverting to a ____ point can solve problems with registry entries the application uses that have become corrupted.

Select one:

a. safe

b. recovery

c. restore

d. solution

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The correct answer is: restore.

Question 11

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Use the ____ tool to test memory.

Select one:

a. Memory Diagnostics

b. File Checker

c. Hardware Integrity

d. Boot Integrity

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The correct answer is: Memory Diagnostics.

Question 12

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Press ____ at startup to display the Advanced Boot Options menu.

Select one:

a. F4

b. F8

c. F10

d. F12

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The correct answer is: F8.

Question 13

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During a reinstallation, Vista setup will move all folders of the old installation into the ____ folder.

Select one:

a. \Windows.sav

b. \Windows.old

c. \Windows.prv

d. \Windows.rst

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The correct answer is: \Windows.old.

Question 14

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If you have a laptop or a brand-name computer such as a Gateway, Dell, or IBM, most likely the manufacturer has set up a ____ on the hard drive that can be used to recover the Windows installation.

Select one:

a. visible partition

b. preserved partition

c. hidden partition

d. conspicuous partition

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The correct answer is: hidden partition.

Question 15

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When you see the Microsoft progress bar appear, you know the ____, including all critical services and drivers, has loaded.

Select one:

a. Windows core

b. Windows abstraction layer

c. Windows driver layer

d. Windows kernel

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The correct answer is: Windows kernel.

Question 16

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The ____ Configuration is updated after you log on normally to Vista.

Select one:

a. Last Known Good

b. Last Known Bootable

c. Last Known Usable

d. Last Known Accessible

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The correct answer is: Last Known Good.

Question 17

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The command ____ searches for and replaces corrupted system files.

Select one:

a. sfc /scan /now

b. sfc /scannow

c. sfc /now /sfcscan

d. svc /now /sfcscan

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The correct answer is: sfc /scannow.

Question 18

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The key that loads services and drivers can be found in the ____ location.

Select one:

a. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control

b. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Enum

c. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Services

d. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

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The correct answer is: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services.

Question 19

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The error ____ is caused by a driver or service making an illegal access to memory.

Select one:

a. Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED

b. Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL

c. Stop 0x50 or PAGE_FAULT_IN_NONPAGED_AREA

d. Stop 0x7B or INACCESSIBLE_BOOT_DEVICE

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The correct answer is: Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL.

Question 20

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The error ____ means a bad driver or service has performed an illegal action.

Select one:

a. Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED

b. Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL

c. Stop 0x50 or PAGE_FAULT_IN_NONPAGED_AREA

d. Stop 0x7B or INACCESSIBLE_BOOT_DEVICE

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The correct answer is: Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED.

Question 21

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After you boot into Safe Mode, you can use the ____ commands to verify system files and clean the hard drive.

Select one:

a. SFC and Chkdsk

b. SFC and Defrag

c. SFC, Chkdsk, and Defrag

d. Defrag and Chkdsk

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The correct answer is: SFC, Chkdsk, and Defrag.

Question 22

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For a laptop or other brand-name computer, don’t forget to reinstall Windows using recovery CDs provided by ____.

Select one:

a. the computer manufacturer

b. Microsoft

c. some third-party vendors

d. the computer manufacturer through Microsoft

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The correct answer is: the computer manufacturer.

Question 23

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Most computer problems are simple and easy to solve.

Select one:

True

False

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The correct answer is 'True'.

Question 24

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Sometimes a Windows update solves a problem with a hardware device.

Select one:

True

False

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The correct answer is 'True'.

Question 25

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When installing a device, you must always run the setup CD for the device after you physically install the device.

Select one:

True

False

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The correct answer is 'False'.

Question 26

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If you can boot to the Windows desktop when using a Windows 2000/XP boot disk, you can assume that the boot files in the root directory of drive C are missing or corrupted.

Select one:

True

False

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The correct answer is 'True'.

Question 27

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As you work to solve a Windows problem, always choose the method that makes the most changes to the system as possible in order to rejuvenate the machine.

Select one:

True

False

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The correct answer is 'False'.