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A SMARTER WAY TO TALK TO YOUR CUSTOMERS

A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

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Page 1: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

A Product Of MapleGraph Solutions Pvt . Ltd .

A S M A R T E R W A Y T O T A L K T O Y O U R C U S T O M E R S

Page 2: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

A r e y o u s t i l l u s i n g t h e P A P E R

F e e d b a c k f o r m s ?

I T ’ S A B O U T T I M E Y O U S T O P P E D !

Page 3: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

A n e g a t i v e c u s t o m e r i s a l m o s t a l w a y s a

c u s t o m e r l o s t …

T H E K E Y I S T O A C T I N S T A N T L Y !

Page 4: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

I N T R O D U C I N G R E V I U E R

A smart and interactive way to get reviews and responses

to surveys from your customers and visitors.

Page 5: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

SMS Marketing

Run Ad Campaigns

Obtain Feedback

Run your digital content when the customer is not providing feedbackIncrease revenue        by playing advert isementsShowcase your offers and upcoming events

Enhance brand reputation Uncover customers' pain points and attract new customersImprove customer experience and retention using their suggestions

Follow up with customer feedback using automated SMSsSchedule SMS on customers' birthdays & anniversariesPromote your business with SMS using bulk messaging

Page 6: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

A V A I L A B L E I N M U L T I V A R I A N T S  

Five Button Feedback Machine 

Android Tablet Solution 

Page 7: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

F I V E B U T T O N F E E D B A C K M A C H I N E

A simple and robust solut ion 

Easy to wall mount to make i t anti- theft

Real-t ime data capture with WIFI/LAN

Fully customizable to rebrand 

Available in dif ferent models  :  

Just the feedback rat ing

Enter the mobile or invoice number

before providing feedback

Swipe Employee card before providing

feedback

Page 8: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

A N D R O I D T A B L E T S O L U T I O N  

Fully Customizable with your own logo & name

Mult iple Question Formats

Get user detai ls to fol low up easi ly

Real-t ime data capture with embedded SIM/WiFi

Works in onl ine as well as off l ine mode

Most user-fr iendly interface

Available with dif ferent Kiosk options :

Wall mount

Floor stand

Desk/Counter mount etc.

Page 9: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

C h o o s e A P r e d e f i n e d   T h e m e

O r

C r e a t e Y o u r O w n  

and many more...

Page 10: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

R u n Y o u r

C o n t e n t / A d v e r t i s e m e n t s

Run your content or any number of advert isements in a loop when the screen is idle  i .e when no user is providing their feedback.

Dine        With Us!

Page 11: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

M A N A G E E V E R Y T H I N G U S I N G O U R  

C L O U D D A S H B O A R D

Cent ra l dev ice management

Permiss ion based user management

Conso l ida ted repor ts

Mu l t i - loca t ion management  

Manage med ia conten t on each dev ice

Enab le op t iona l se t t ings :

Instant alerts through SMS and emails in

predefined scenarios

Issue Escalat ion

Reward Program Integration

Page 12: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

R E P O R T S A N D A N A L Y T I C S

Generate detai led reports to know your strengths and ident i fy funct ions that need

improvement across di f ferent departments and mult ip le locat ions.

Evaluate your NPS, CES and Customer Sat isfact ion scores to know about your

performance every day.

Run exper iments and calculate success rates instant ly to f ind out what 's working

and what isn ' t in real- t ime and take decis ions accordingly.

Page 13: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

Restaurants

Hotels

Spas & Salons

Service Centers

Banks & Financial Sector

Healthcare, Hospitals & Clinics

Retail & Shopping

Automobile sector

Events & Conferences

Airports, Railway & Metro stations

Private & Public Transport 

Schools & Universities

A P P L I C A T I O N S

And many more...

Page 14: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

Sign Up with  Reviuer

Obtain Customer Feedback

Take Instant  Actions

Increase Customer Retention

Page 15: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

It’s not the one BIG WOW to one customer that wins the day.

It’s the one LITTLE WOW delivered consistently to every customer.

Page 16: A SMARTER WAY TO TALK TO YOUR CUSTOMERS · A smart and interactive way to get reviews and responses to surveys from your customers and visitors. J ` # W J SMS Marketing ... attract

R E V I U E R

For More Details Reach Us At:

Email: [email protected] Mobile : +91 - 9953096352