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A world class learning and development experience
Samantha Coles 15/09/2016
My team will pioneer the creation of:
a learning and doing culture in order to grow our talent, increase our performance in line with the business strategy and future-proof the organisation
Supporting individual and team development to deliver organisational goals
• Goal 1• Goal 2• Etc.
With our support, staff will:• understand:– how the learning strategy
» links to the business strategy » applies to internal and external developments
– their role, capacity to deliver, learning needs– the relevancy of L&D interventions to their role
» benefits to customers and the customer experience
Staff will:
feel valued and engaged
Staff will experience:– Support in goal setting– Measurable ROI: to organisation and individual– Clear development paths– Clarity on L&D interventions available and entitlement– Clarity on responsibilities: individuals, L&D, line managers – 360 feedback
professionalism
tailored
strategic
performance-enhancing
motivational
visionary
up-to-date
accessible
measured
reviewedrewarding
growth
CPD
flexible
team workcreative
buy-in
Person – centred experience
Values led
Accessible Learning
Timely – need to know
Blended Learning Experience• Coaching• Mentoring• Role models• Training courses and professional qualifications• Digital learning, including social platforms• Conferences and seminars• Secondment opportunities• Learning Management System• On the job training and development e.g. project work • Self development e.g. books, online• Learning from stakeholders: customers, anyone who influences the
organisations goals
Important in the experience
• Management transfer of learning: coaching and mentoring culture
• Pre and post learning
