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ग्राहक नह ीं दोस्त बनातें हैं हम !
Spice Digital Limited has been authorized by Indian Railway Catering & Tourism
Corporation (IRCTC - Indian Railway) as a Principle agent to appoint IRCTC agents
across India. Through Dogma Soft's platform these agents will be able to make
online reservation of railway berths and generate tickets for passengers.
“We are authorized National Associate of Spice Digital India.”
1. Make your shop a complete travel bookings Shoppe
2. Commercial License for selling railway reservation E-Tickets
3. Book E-Tickets at your convenience
4. Easy Cancellation
5. Efficient, reliable & secure bookings
Agents should have a Shop/Office (Should not blacklisted by IRCTC earlier)
A Computer/Laptop with Internet Connection
Valid PAN Card + ID Proof + Address Proof
Printer & Scanner (in case scanner not available Android Smart Phone is
required)
Class 3 Digital Signature
One time Non-Refundable Cost as mentioned below.
Document Type Instructions
Agent Enrolment Form + Terms & Condition Undertaking Contract
Duly Filled & Signed by the Agent
Photo ID Proof of the Agent Self Attested (Aadhaar Card, Voter ID Card, Passport, PAN Card, Driving License)
Address Proof of the Agent Self Attested (Aadhaar Card, Voter ID Card, Passport, Driving License, Telephone/Electricity/Water Bill, Gas Connection, Property Tax Receipt, Bank Statement (Attested By Bank))
Passport Size Color Photo Need to affix in the Agent Enrolment Form
PAN Card of the Agent Self Attested
Following Images/Photos/Videos also need to be uploaded along with the Application – Can Upload Using Web Platform or Mobile Application
Front View Of The Office/Shop Exterior View of the Office/Shop/Outlet
Operations Room Inside View of the Office/Shop/Outlet from where ticket booking will be happening.
Printing Machinery In case scanner is not available then Smart phone can be used
Computer/Laptop Photo of the computer or Laptop
Video (Office premises) Video recording of Front View of the Office/ Shop, Operations Rooms/Place, Printer & Scanner, Computer/Laptops
Signed certificates as mentioned below (Find enclosed filled sample forms)
Registration by Agent to IRCTC ( Sample form – Annexure A)
Declaration by Agent to IRCTC ( Sample form – Annexure B)
Declaration by Agent to Spice ( Sample form – Annexure C)
Registration form for Digital Signature ( Sample form – Annexure D)
IRCTC web verifies the identity of the authorized travel agent and only allows
genuine agents to book tickets.
No one can book tickets with your login details due to required digital
certificate authentication.
Use of digital signatures and electronic documents helps make your online
transactions more secure.
Hassle-free transactions: The travel agents can book railway tickets without any
hassles.
Money Transfer (DMT)
Electricity Bill Payment
DTH & Mobile Recharge
Prepaid Card Sell & Load Money etc…
Document Type Instructions
Digital Signature Application Form Duly Filled & Signed by the Agent
Photo ID Proof of the Agent Should be attested by a Gazette Officer with Contact Number of the Officer (AadhaarCard, Voter ID Card, Passport, PAN Card, Driving License)
Address Proof of the Agent Should be attested by a Gazette Officer with Contact Number of the Officer (AadhaarCard, Voter ID Card, Passport, Driving License, Telephone/Electricity/Water Bill, Gas Connection, Property Tax Receipt, Bank Statement(Attested By Bank),)
Passport Size Color Photo Need to affix in the Application Form
Self Deceleration Video Self introduction and declaration video for applying digital signature
Bills and bank Statement should not be older than 3 month & All the documents soft copy can be sent through the email, hard copy of the same should be couriered within 2 working
days
IRCTC Railway Booking One Time Charges per ID
IRCTC ID charges for 2 years +
Digital Signature charges for 2 yearsRs. 4950 + GST
Renewal Charges
IRCTC ID charges for next 2 years
Digital Signature charges for Next 2 yearsRs. 2950 + GST
Note:- #Charges are exclusive of GST and subject to change as per future as marketstandard and IRCTC guidelines.
IRCTC Ticket Commission per Ticket to Merchant
Ticket Commission to Merchant*
Non - AC Ticket Rs. 10
AC Ticket Rs. 20
Note:- *Commission is inclusive of GST and subject to change as per future as market standard andIRCTC guidelines and as applicable month on month to merchant as per decided by Dogma Soft/Spice Digital.
*AMC is subjected to change as per the revisions in the cost of IRCTC ID & Digital
Signature at the time of renewal.
OTC & AMC is exclusive of all Service Taxes (GST).
Agent Enrolment charges are one time and non-refundable.
Security deposit is refundable only after 3 months of ID deactivation and will not
refund in case agent got blacklisted by IRCTC or involves in any kind of unlawful
activities as per IRCTC terms & conditions from time to time.
If IRCTC is denied the application with the reason “agent is already blacklisted” or
any other reason then there will no refund for the OTC paid by the agent (Once order
placed amount will not refundable.).
Digital Signature once issued cant claim for any refund even if not using.
Digital Signature & IRCTC ID are subjected to approval from the authorized channels
and Dogma Soft’s don’t have any control on the approval process.
Activation of IRCTC ID may take 10-20 working days
Agents are not supposed to collect any extra charges than mentioned above from the
end customers towards the booking.
If we found any extra charges are collected from the end customers then the Agent ID
will be deactivated immediately and shall impose penalty as per the terms and
conditions of IRCTC , Spice Digital & Dogma Soft Partner Agreement.
Agents are not suppose to collect service charge based on number of passengers as
service charges are allowed to collect only per ticket basis.
Agents are not suppose to collect any other extra amount from the end customers for
cancelling a ticket / Filing TDR requests.
In case a ticket need to be cancelled then agents are not suppose to impose any extra
penalty /cancellation charges and exact refund amount from the IRCTC should be
returned back to the end customer wit Cancellation Receipt.
Agents must provide Booking Invoice, Cancellation Receipt, Printout of ERS
(Electronic Reservation Slip) to the end customers on completion of the transaction.
Send Soft Copy of IRCTC & Digital Signature Application form along with all documents required
as mentioned above.
Due diligence by Dogma Soft compliance Team
All service except IRCTC assigned
On receiving approval from Digital Signature provider we will submit the IRCTC application form
to IRCTC for creating agent ID
On receiving approval from IRCTC agent will get an OTP in their registered mobile from IRCTC on
verifying of the OTP agent will get Username, Merchant Code, Password & Transactions password
from IRCTC either as email or SMS, with these credentials agent can login to the IRCTC ticket
booking platform.
We will send the Digital Signature USB, Agent Certificate, Terms & Conditions need to printed in
the outlet/shop, Format of Reservation Slip need to be maintained at agent end, Important
Instruction & Training Manuals
Once agent receives the hard copy of the above documents then agents have to upload the Image +
Video of your outlet/office/shop as per the instructions given in the required documents or
training manuals.
Once we reviewed the above Video & Images we will give agent “Wallet” access to the IRCTC
Website and agent can start booking tickets.
Training and welcome kit dispatched
Ready for business!!!
Please note:
1. Entire process can be completed in 10-20 working days, Activation of IRCTC Booking
service is subject to approval from IRCTC.
2. Agents have the option to real time track their application status through the Dogma
Partner Panel Platform.
3. If hard copy/ soft copy documents will be not completed then reprocess again and
500/- rupees charges applicable for re-processing fee.
Should have a team to do training / monthly verification and providing general
support to the agents
Should have smartphone to take photo & record video of agent shop, location,
signage, self-deceleration etc.
MDSO/ DSO is responsible for overcharging, fraudulent activities done by their
downline retailer/agents/distributor/resellers
Printer & Scanner (in case scanner not available Android Smart Phone is
required)
Should have a scanner ( or smart phone ), printer, courier facility, computer,
internet etc
Please Note : This product is not a white labeled solution, Spice digital name will
appear in the Application Form, Authorization Certificate and ERS
Primary responsibility is to provide support & training before and after enrolment of agent
with IRCTC.
Field & Document verification, which includes gathering, vetting, sorting and uploading
the documents through email.
Background verification of agent to ensure agent is not earlier blacklisted with IRCTC and
not involved with any unlawful activities.
Always ensure agents are not overcharging from the end customers, in case if any cases
found then the same should be immediately report to us.
Cross verification to ensure agents are maintaining Reservation Slip, Cancellation Slip,
Photo ID document of the primary Passenger, Display of the Terms & Conditions, Display
of IRCTC allowed service charges, display of the authorization certificate etc
Helping agents to record self-deceleration video for digital signature purpose.
Agent Onsite verification and uploading the required photos & videos for the final “Wallet”
access to the IRCTC.
One time Charge & AMC amount is exclusive of all Taxes
MDSO/ DSO can share PG charges according to their business plan but not suppose to offer
higher than what they are getting.
GST Calculation is based on the current rate 18% and subjected to change from time to
time.
Strictly no overcharging from the end customers for booking, cancelation, amendment,
TDR filing etc, if found then leads to heavy penalty and immediate deactivation of the
IRCTC ID.
Agents/ MDSO/ DSO should charge exactly the same amount printed in the ERS / Ticket ,
Any editing / tampering of the ERS / Ticket will leads to heavy penalty and permanent
deactivation of the IRCTC ID
If any of the MDSO/ DSO downline agents got blacklisted / suspended / penalised then we
will deduct the same amount from the distributors/resellers security deposit
Need to arrange all required documents by Agents.
Please check each item . If completed then send to Dogma Soft Limited
Railway Activation Document Checklist (Item) Status ( Yes / No)
FOS Name for Mapping
Company Name
URN No/payment details
Name of Applicant
Pan Card No
Mention if Agent ID created/New New
Permanent Email ID (Not registered earlier with Railway)
Permanent Contact No
Mob no to be registered (Not registered earlier with Railway)
Passport size photo
Pan card copy
Shop Address proof
Aadhaar card copy
SDL Declaration format signed
IRCTC Declaration format Signed
Aadhaar mapping done at UIDAI for mob no and mail ID
IRCTC Declaration format Signed Aadhaar mapping done at UIDAI for mob no and mail ID
Note: Given mobile number and email id must not be registered with Railway Department in past
else forms will be rejected and Aadhaar mapping must done at UIDAI for mobile Number and E-
mail ID.
Once document are ready, need to send to Spice team at mentioned address.
Address:
Jitendra Yadav,
Dogma Soft Limited,
9/58, Palika Bazar, Near Hanuman Mandir, Malviya Nagar,
Jaipur, Rajasthan- 302017
Note: On the top of envelope mentioned “IRCTC activation form” also.
Once fully completed filled document received from MDSO/ DSO/ Agent to
Dogma team, below is the further process to activate IRCTC ID and expected time for
activation if IRCTC id is 15-20 days approx, subjected to if all things go smooth.
Working Day 1-2
Documents are received and verified/ In case of incomplete docs process will not move further/ Agents contacted again for Doc completion leading to delay
Payments received and sent to finance team for verification
Working Day 3-4
Finance verification received for processing. Documents are sent to (n)Code for processing for Digital Certification
Working Day 5-9
(n)Code connects with Agent on registered mob no for Video verification and Mobile verification
(n)Code generates CER file on successful verification and loads the same on dongle for shipping to agent. When Agent receives it, he has to get that installed by calling DSC team (Dogma) on customer care no. 9587898125,Email id – [email protected]
(n)Code mails the CER file to Backend team for further processing.
Working Day 10-11
Backend team adds CER to agent applicant to send to IRCTC Department for approvals
Working Day 12
On receipt of IRCTC approval agent is registered and activated on IRCTC portal
Working Day 13-15
On activation, agent is called by backend team, so that he can complete the Aadhaar verification process
To complete Aadhaar verification agent has to follow the following steps :
Step 1 – Please click on this link –https://www.operations.IRCTC.co.in/AgentInterface/mainpage.jsf
Step 2 – Enter the IRCTC Migration ID and password.Step 3 – Click on the first option “UPDATE PROFILE OF SUBAGENTS”
Aadhaar based KYC.Step 4 – Enter the Aadhaar number and Name as mentioned in the
Aadhaar Card.Step 5 – After entering the Aadhaar number, you will get an OTP on your
mobile and registered Email ID which is registered with your Aadhaar Number.
Step 6 – Enter OTP in the text-box provided.Step 7 – Congratulations! You have successfully updated your Aadhaar
Number.
THANK YOU !!!DISCLAIMER :-Read/Get all the information/documents carefully before joining or utilizing products/services ofDogma Group. Use your own conscious while taking such decisions. Information/images shownherein are properties of their respective brands/companies and may be different from originals/Incomplete. For info/T&C please visit www.dogmaindia.com. If further inquiry needed contact us atour head office. T&C Apply.
