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Compvue a California-based company providing IT and BPO services to major businesses in areas of compliance, finance & accounting, recruitment, IT, HR, billing, customer help-desk and other non-core back office operations. Over the years we have helped start-ups and big businesses increase revenues and cut down on operational expenses. You too can benefit on similar lines - at a fraction of the cost.
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Compvue Inc.(A California Corporation)
440 N Wolfe RD Sunnyvale CA 94085440 N Wolfe RD, Sunnyvale, CA 94085(408) 524–3001, [email protected]
ABOUT COMPVUEOct 01, 2012, v2.0
© Copyright 2012 Compvue Inc. Page | 1© Copyright 2012 Compvue Inc. Page | 1
About Compvue
• Business & technology consulting services– Founded in 2008 and acquired 5 years old company to
accelerate growth– Served over 50 clients across several verticals– Key focus on healthcare, financial and high‐tech– 125+Employees worldwide and expected to grow to 250+ in
next 12 months• Worldwide presence and delivery capabilityp y p y
– U.S. Offices in Sunnyvale, CA (HQ) and Los Angeles– India & Philippines‐based global delivery offices with centers in
Chennai, Nagercoil and Manila• Highly experienced management teamHighly experienced management team
– Successful track record in working with companies like Cisco, Network Appliance, Fujitsu, Wells Fargo, Amgen, Merck, T‐Mobile, Virgin Mobile and Performant Financial Corporation
• Key Points• Key Points– U.S. based (a California Corporation) and U.S. Federal Govt. &
California Govt. recognized minority owned small business– Development‐to‐Deployment Partnership Model– Top Talent Continuous Training Proactive Career Planning
© Copyright 2012 Compvue Inc. Page | 2
Top Talent, Continuous Training, Proactive Career Planning, Centers of Excellence
Our History
20112012
Evolved as QBizTech Corporation2008
2010Launched servicesSpecifically
LaunchedWeb / Web 2.0Services
E t bli h d
EstablishedPhilippines
2007
designedfor startup and small enterprise
EstablishedCRM product Development
Established
Re-establishedAs Compvue Inc
Presence
CentersFocused onSpecific
2006Focus on strategic business
offices in Silicon Valley & Nagercoil, India
Major focuson Government,Healthcare and Hi-Tech
SpecificServices
MajorInfrastructureI t t
20042005
business with small and medium enterprises
E t bli h d
TargetSmall & MediumEnterprises andStartups
Investments
Healthcare, Financial & High-Tech
© Copyright 2012 Compvue Inc. Page | 3
EstablishedCRM product Development
2005 Established Chennai, India operations
p gFocus
Representative Clients
Mercury Air Group
OUR KEY TECHNOLOGY PARTNERSOUR KEY TECHNOLOGY PARTNERS
© Copyright 2012 Compvue Inc. Page | 4
Global Delivery Model & Worldwide Locations
Corporate OfficepSunnyvale, California. USA
Gl b l D li CGlobal Delivery Center Chennai, India
Global Delivery Center Nagercoil, Tamil Nadu, India
Global Delivery CenterMakati City, Philippines
© Copyright 2012 Compvue Inc. Page | 5
Global Delivery Model© Copyright 2009, Compvue Inc.
y, pp
Our Infrastructure
• Leased STPI* Infrastructure (ISO 9001Certified)• Multiple Platform, Multiple OS environment • Sonic firewall and multiple‐VPN setup• Cisco switched network linked to connectivity
provided by multiple telecom providers to ensure almost 100% up‐time
• Minimum 8 Mbps dedicated links at each location
• Open source VOIP Solution• Virtual global PABX • Video conferencingVideo conferencing • 100% power backup • 24x7 operational facilities
C t L b & C t f ll
© Copyright 2012 Compvue Inc. Page | 6
• Competency Labs & Centers of excellence
Our SLA Driven Approach
• Service quality achievement and measurement– Right SLAs
M t i– Metrics.
• Sample SLA goals– Acknowledgement of issues– Turnaround time of issues – Escalation of issues
• Reports / Metrics– Uptime reports for applications / components– Initial response time reports– Incident resolution time reports– Incident status report (incoming, backlog, open,
closed)– Monthly issues resolved and categorized by cause
© Copyright 2012 Compvue Inc. Page | 7
– Performance vs. SLA reporting
Leveraging Compvue
Your Concerns Our Solutions
Onsite Offshore delivery model
• Reduce management and administration costs• Ability to scale up resources at low costs• Cost effective 24x 7 support
Cost - effectiveness
SLA-based
service D li
Cost effective 24x 7 support
• 24 x 7 SLA based services• Standardized processes based on CMM-5 and ITIL framework to improve reliability and efficiency
Service quality and Processes
Delivery
Experienced and highly
skilled team
p y y
• Access to pool of skilled people with diverse technology expertise• Rapid ramp-up capability• Free up client resources to undertake strategic
Resourcing effectiveness skilled team
IT Infrastructure
Consulting
• Free up client resources to undertake strategic initiatives
• IT infrastructure consulting services for platform migration, performance tuning, consolidation, Technology improvements
© Copyright 2012 Compvue Inc. Page | 8
Consulting and migration infrastructure portfolio rationalization
Technology improvements
Our Services – IT Consulting & Resourcing
• U.S. based IT Resourcing– Contract IT Resourcingg– Contract‐to‐Hire IT Resourcing– Permanent/Full Timing Hiring
• Global IT Consulting– Onsite and Outsourced Services– IT Technology Strategic Assessments &
Roadmaps– Web &Mobile Development & SupportWeb & Mobile Development & Support– Custom Application Development,
Maintenance and SupportInfrastructure and application operation and
© Copyright 2012 Compvue Inc. Page | 9
– Infrastructure and application operation and support
Our Services – Key Technology Competencies
• Web 2.0– PHP, Ajax, Adobe Flash, Flex, Open Laszlo, …
• Open source• Open source –– PHP – JBoss, Drupal , Alfresco, Joomla,
Mono MySQL Linux Ruby on Rails Apache AJAX– Mono, MySQL, Linux, Ruby on Rails, Apache, AJAX, Zend Framework, Dojo Toolkit, Laszlo…..
• MicrosoftNET C# VB– .NET, C#, VB
– Sharepoint, Great Plains
• Database– MySQL Oracle Microsoft SQL Server and Informix– MySQL, Oracle, Microsoft SQL Server and Informix
• Mobile & Social Media – Android, Apple iOS
Li k dI F b k
© Copyright 2012 Compvue Inc. Page | 10
– LinkedIn, Facebook
Our Services – Business Process Outsourcing
OURSOLUTIONS
OUR APPROACHAND TOOLS
BUSINESSIMPACT
COMP-ASSESS BUSINESS PROCESSREENGINEERING
PRODUCTIVITY GAINS
TECHNOLOGY INITIATIVES
IMPROVED EFFICIENCY
COMP-OFFICETECHNOLOGY INITIATIVES-
APPLICATIONS, WEB,SOCIAL MEDIA & MOBILE
HIGHER PROFITABILITYTHROUGH LOWER
OPERATIONAL COSTS
COMP-INTERACT
COST EFFICIENCIESTHROUGH OUTSOURCING
CENTERS IN INDIAAND PHILIPPINES
OPERATIONAL COSTS
REVENUEACCELERATION
© Copyright 2012 Compvue Inc. Page | 11
ACCELERATION
(c) Copyright 2012, Compvue Inc.
Our Services – Business Process Outsourcing
• COMP‐ASSESS– Business Process Re‐engineering to optimize
processes for reduced process time, cost‐efficiencies and reduced business processing errorsand reduced business processing errors.
– Cost/Benefit Analysis– Step‐by‐step transition from earlier to new re‐
engineered process
COMP OFFICE• COMP‐OFFICE– Human Resource– Accounting, AP/AR, Forecasting and Reporting– Compliance– Timesheet, Billing and Coding– Documentation and retrieval– Website scanning, data entry and form filling
• COMP‐INTERRACTCOMP INTERRACT– Call center, Help Desk and Operator support– Recruitment– Revenue Recovery and Collections
E il h d i l di i f li ti
© Copyright 2012 Compvue Inc. Page | 12
– Email, phone and social media campaigns for enlisting and brand building
– Surveys and feedback
Our Services – Healthcare Specific BPO
• Compliance – Ensuring healthcare professional remain
compliant to all federal state and localcompliant to all federal, state and local certifications, licensing, testing etc.
• Billing and Coding• Support Call Center• Handling Calendars and
AppointmentsAppointments• Transcription and Coding• Recruitment• Brand building
– Use of social media websitesEmail and Phone Campaigns
© Copyright 2012 Compvue Inc. Page | 13
– Email and Phone Campaigns
Our Industry Focus
• Healthcare– Healthcare Services and Providers
Standards and compliance– Standards and compliance– IT Application Development, Maintenance,
Operations and Support– Business process Outsourcing
• Financial (Debt Recovery)– Debt collections and recovery solutions for y
Federal and State Agencies– Application development, maintenance and
supportpp– Debt Collection Outsourcing
• High‐Tech
© Copyright 2012 Compvue Inc. Page | 14
– Software product engineering and support– Application development & management for IT
Why Compvue?
• Highly experience team– Silicon Valley, California background
Experiences derived from companies like Cisco Network– Experiences derived from companies ‐ like Cisco, Network Appliance, Fujitsu, Wells Fargo, Amgen, Merck, T‐Mobile, Virgin Mobile and Performant Financial Corporation
• Excellent infrastructure– Highly secure and ISO 9001 certified state of art Infrastructure
• Reliability and Trust– U.S. Federal Government and California Govt. Approved
Minority Owned Small Business– A California Corporation with executive team in U.S.– Successful track record
V l• Value– Our model is highly flexible to adopt to customer expectations– Highly cost optimized services model
Providing undivided attention to our customers
© Copyright 2012 Compvue Inc. Page | 15
– Providing undivided attention to our customers– Faster response to the ever changing needs for our customers
THANK YOUfor reviewing the presentation andfor reviewing the presentation and for your interest in Compvue.
440 N Wolfe RD, Sunnyvale, CA 94085. [email protected]. 408-524-3001
www.compvue.com
© Copyright 2012, Compvue Inc.Reproduction and/or distribution without written permission is prohibited
© Copyright 2012 Compvue Inc. Page | 16© Copyright 2012 Compvue Inc. Page | 16