AC-Aviation Documentation Documentation

AC-Aviation DocumentationDocumentation

Release 1.0

Paisan Khonjumpa

Mar 16, 2017

Contents

1 Organisation Structure & Human Resources 3

2 Manuals 17

3 Aircraft Technical Publication 57

4 Operating Records 59

5 Personnel Credentials & Licenses 61

6 Indices and tables 85

i

ii

AC-Aviation Documentation Documentation, Release 1.0

Welcome to AC Aviation

AC Aviation Company Limited or commercially known as Bangkok Jets was founded on the belief that charter flightservice could be done better. Not by buying bigger planes, or building larger facilities, but by thinking small downto the last detail. By looking at the charter flight business from the customer’s point of view, we realized that the bestpossible flight experience came from superior service. In building Bangkok Jets around this passenger-centric view,we created a business philosophy of anticipating problems before they happen, and making sure that connectionsare always made and communication is never lost. Our mission is to provide the best charter flight journeys forour passenger, from endpoint to endpoint, by designing and maintaining the experience from the passenger point ofview. You’ll see it in everything we do.

It’s during the times of crisis when you have the fewest choices that the quality of those choices matter the most.Bangkok Jets has specialized and diverse experience providing emergency medical evacuation flights in the region,and has successfully helped hundreds of passengers get the medical attention they need with maximum efficiency andsafety. We can outfit a plane for many kinds of particular patient needs, and our specially trained medical evacuationstaff can provide expert service and support that makes a crucial difference.

AC Aviation provides two (2) Beechjet 400 aircrafts dedicated for air ambulatory services and one Hawker 850XP forcharter flight services. All aircraft are under the registration of Civil Aviation Authority of Thailand (CAAT) ~DCA~.

AC Aviation believes in flight quality excellences as much as the importance of flight safety and rules & regulations.Therefore, AC Aviation has estabslished the online documentation system in accoradances of rules & regulations,quality assurance standards and internal continuous qulity improvement.

All documents and necessary records and certificates shall be available herwith. For any further information, pleasecontact the maintainer.

Contents 1

mailto:[email protected]


2 Contents

CHAPTER 1

Organisation Structure & Human Resources

AC Aviation Organisation Structure

Company Organisation

Fig. 1.1: AC Aviation Company Organisation

3


Fig. 1.2: AC Aviation Administration & HR Organisation

Administration & HR Organisation

Flight Operations Organisation

Maintenance Organisation

AC Aviation Human Resources

Accountable Manager/General Manager

General Manager reports direct to Board of Directors. Duties and responsibilities are as follows:

1. Control of the operations and operational standards of all company’s department and aircraft operated;

2. Supervision, organisation, manning and efficiency of all divisions within flight operations department;

3. Liaison with Regulatory Authorities on all matters concerning Flight Operations, including any variation to AirOperator Certificate;

4. Liaison with any external agencies which may affect the company’s operations;

5. Provide coordination in establishing overall Flight Operations’ policies;

6. Establish requirements for all aircraft fleets;

7. Ensure that all requirements are successfully performed and accomplished;

4 Chapter 1. Organisation Structure & Human Resources


Fig. 1.3: AC Aviation Flight Operations Organisation

1.2. AC Aviation Human Resources 5


Fig. 1.4: AC Aviation Aircraft Maintenance Organisation

Fig. 1.5: Mr. Stephen C. Levesque



8. Ensure that the Company’s operations are conducted in accordance with current Regulations, Standards andCompany policies;

9. Supervise efficient and economical training program to all pilots;

10. Supervise and ensure that all pilots reach the highest standards;

11. Assist the Board of Director in short and long range planning relating to new equipment, modification of existingequipment or retrofits to improve the safety and efficiency of equipment used by Flight Operations;

12. Perform and fulfil any mission assigned by the Board of Directors.

Flight Operations Director (DO)

Fig. 1.6: Captain Palang Kumlek

Flight Operations Director reports direct to Accountable Manager/General Manager. Duties and responsibilities areas follows:

1. Supervising the company employees whose duties require work on, in, or around the aircraft.

2. Safely conducting all flight operations and ensuring they are performed in compliance with Aviation Procedures,DCA, and company policies, rules, and regulations.

3. Communicating with the DCA Flight Standards Office filing all required documents.

4. Maintaining personnel, maintenance, and official correspondence files for company flight operations.

5. Revising this manual as needed, submitting the proposed revisions to DCA, receiving concurrence from DCAthat revisions are accepted, and distributing those revisions to all manual holders.

6. Ensuring that all aircraft are maintained in compliance with all applicable FAR, and DCA directives.



7. Coordinating with the Maintenance Director regarding the timely correction of mechanical or electrical irregu-larities and discrepancies.

8. Scheduling aircraft availability in consultation with the Scheduler.

9. Directing the employment, oversight, and performance reviews of Flight Crew personnel.

10. Managing the development of organizational, facility, and equipment recommendations.

11. Providing input to the aircraft annual business and operating plans.

12. Participating in industry associations.

13. Completing special projects as assigned by company management.

14. Establishing and maintaining rapport with corporate executives, customers, and industry associates.

15. Approving flight crew assignments in accordance with this manual.

16. In the event of an incident/accident or off-normal event, the Flight Operations Manager will notify MD andDCA with the pertinent details.

Quality Assurance Officer

Jesse L.

The Quality Assurance Director is appointed by and reports to Accountable Manager/General Manager. While per-forming, his /her quality management duty, QA is completely independent of departmental organization, reports to theQuality Assurance Board and has direct access to the General Manager. Duties and responsibilities are as follows:

1. Establish and issue proper methods and procedures to comply with regulatory requirements and Company qual-ity policies and standards;

2. Ensure all documentation in his/her area is accurate and updated and that staffs are familiar with and follow therequirements;

3. Ensure revision to procedures do not contradict or violate policies, regulations or standards;

4. Conduct periodic department QA audits to detect actual or potential sources of non-conformance;

5. Track and update progress of remedial action plans;

6. Verify effectiveness of remedial actions taken in eliminating recurrence;

7. Organize quality related training as necessary;

8. Escort external auditors or Authority on audits;

9. Participate in investigations;

10. Participate as a member in the Flight operations Selection Review Board and in safety meetings;

11. Communicate with other internal departments and external entities regarding quality issues;

12. Recommend practices to enhance operational safety, security, efficiency effectiveness and economics;

13. Perform other duties assigned by the Director of Flight operations or Quality assurance Board

Chief Pilot

The Chief Pilot is appointed by an reports to the Flight Operations Director (DO) Duties and responsibilities are asfollows:



1. Assisting the Flight Operations Director (DO) in the performance of their and representing them in their absenceor when appointed or otherwise necessary;

2. Maintaining the necessary level of proficiency of the pilots of the fleet;

3. Conducting inspection flights

4. Establishing fleet specific procedures and regulations;

5. Ensuring that all pilots in the fleet are regularly checked and trained in accordance with standards set by the OM

6. Issuing and monitoring special performance and flight procedures pertaining to the airplane type, routes andairports as necessary, in order to comply with the content of the Operations Manual;

5. Identifying and obtaining performance engineering data necessary for flight operations;

6. Together with maintenance establishing and amending he Minimum Equipment List(MEL) and have it approvedby the Authority.

7. Supervising the crews’ duty schedule, rest time and their records;

8. Ensuring that any irregularities of duty or rest time are reported to Director of Flight Operations and that theCrew Coordination Section has taken corrective action reported the irregularities to the Authority;

Training Manager

Training and Safety Manager reports direct to Flight Operations Director (DO). Duties and responsibilities are asfollows:

1. Control Organize adequate ground, flight and necessary recurrent training for Flight crew and personnel;

2. Initiate measures to ensure safe, economical and efficient way to accomplish the training;

3. Organize and ensure the economical and efficient utilization of all training aids including the flight simulators;

4. Coordinate with all functions concerned, organize and ensure that the required training aids, training materialsand training facilities are always available for training needs;

5. Monitoring security and environmental affairs, including complete material safety data sheets on all chemicals,fire drills, and safety emergency procedures (SEP) training (If required).

6. Establish maintenance schedule for training aids/ equipment as required by manufacturer / company policy;

7. Submit budget proposals and maintain cost control;

8. Make Certain that all trainees receive enough knowledge of all the aircraft system;

9. Be prepare and ready to answer all questions that may arise concerning aircraft operation;

10. Prepare the up-to-date appropriate training syllabus;

11. Recommend and prepare new and suitable instructor to fulfill the training program;

12. Submit ideas to improve the efficiency of training concerned;

Flight Safety Officer

The Flight Safety Officer is appointed by and reports to the Flight Operations Director (DO). He/She supervises andpromotes all operational safety related matters. While performing his/her safety duties he/she receives safety directivefrom The AC aviation Safety Board. Duties and responsibilities are as follows:

1. Collect information from within the company about incidents or occurrences which may affect safety;

2. Collect data of accidents/occurrences involving Company airplanes;



3. Review Voyage Report and Air Safety Reports for improvement opportunities to promote safety;

4. Monitor maintenance and ground operation activities, ensuring the safety and security of the airplane and itsoccupants;

5. Recommend revision of operational procedures or instructions, if necessary;

6. Consult and assist Director Flight Operations, Director Maintenance on safety and security related matters;

7. Monitor the effectiveness of safety recommendation and corrective action;

8. Evaluate recorded data for trends and initiate improvement of policies, standards and procedures accordingly;

9. Inform operations personnel about safety risks and data collected by issuing internal information publications;

10. Conduct bi-weekly flight operations safety action group meetings and act as meeting secretary to record pro-ceedings and recommendations;

11. Participate as a member in the AC aviation Review Board

12. Prepare periodic summary reports to Safety Director

13. Liaise with DCA, manufacturer and relevant external entities on safety matters.

Flight Operations Manager

The Flight Operations Manager reports to the Flight Operations Director (DO), In detail, his responsibilities and dutiesare to:

1. Direct departmental activities to ensure smooth operation and be responsible for department performance;

2. Coordinate with Marketing and Charterer regarding flight schedule and supports;

3. Liaise with the Director of Flight Operations to ensure most suitable and cost effective routes are selected andused;

4. Manage application of all slots and permits and ensure obtaining them in time;

5. Monitor the performance of department staff to ensure safety, security and quality goals and targets are achievedthrough training and development;

6. Ensure shift turnover items are properly completed;

7. Plan for, and maintain, adequate staff and equipment necessary to perform department functions;

8. Arrange training program for new staffs in order to facilitate their endeavor in obtaining their Aircraft DispatchLicense;

9. Arrange staff to attend courses for their improvement;

10. Arrange Qualification Flight(QF), Alternate Airport Familiarization (AAF) and Periodic Dispatch raining(PDTfor all Flight Dispatchers;

11. Review, update and improve the content of the Flight Dispatch Manual and ensure all amendments and/orrevisions are submitted to the Authority for approval;

12. Liaise and coordinate with civil aviation authorities and equipment manufacturers on operational control matters;

13. Liaise with computer flight planning service provider to maintain and upgrade system performance;

14. Cooperate with other airlines to promote knowledge and operational efficiency;

15. Prepare budget for Company operational costs for routes, i.e. Flight times, block times, burn-offs, payload, etc.

16. Perform any other duties assigned by the Director of Flight Operations



Dispatcher

Dispatcher reports direct to Flight Operations Manager. Duties and responsibilities are as follows:

1. Coordinate flight and route facility matters with functions concerned within his area of responsibility.

2. Act on Flight Operations Manager’s behalf during his absence regarding his role and responsibilities.

3. Perform any mission or task assigned by Flight Operations Manager.

4. Maintain cooperation with official authorities, other Aviation Organizations and functions within Flight Opera-tions in connection with the efficient publications of flight operations documentation.

5. Negotiate and collaborate with other companies, carriers regarding purchase, lease or pooling of documentationservices.

6. Be responsible for the publication of Route Manual documentation according to requirements made by autho-rized functions and ensure that they are published by the Route Manual supplier within the specified date.

7. Prepare Company Information as requested by authorized functions.

8. Keep up-to-date official publications–IATA, ICAO, AIP, JAA, FAR as reference manuals to pilots, flight opera-tions officers and licensed dispatchers.

9. Provide Route Manual and distribute revisions to pilots.

10. Forward flown flight documents to functions concerned for filing.

11. Maintain the operations documents in flight deck and documents in the cabin and ensure that they are accurateand up-to date.

12. Coordinate with the Route Manual supplier in order to acquire in-flight documentation and weekly up-to-daterevision shipments for the flight deck.

13. Collect Flown Flight Plans, Fueling Order, Fuel Receipts, Flight Info/Statistics, Flight Per Diem and otherin-flight reports and forward to FSS to disseminate to functions concerned.

14. Supervise the overall activities in connection with flight planning procedures, crew briefing and flight watch forall BAC flights operated within the Flight Dispatch Areas.

15. Coordinate and cooperate with functions concerned as well as authorities and other airlines to promote opera-tional efficiency regarding Flight Dispatch Services.

16. Review and update Flight Dispatch Manual (FDM).

17. Arrange dispatcher for station relief .

18. Arrange Qualification Flight, Alternative Airport Familiarization (AAF) and Periodic Dispatch Training (PDT)for all dispatchers.

19. Continuously monitor all aeronautical information in term of NOTAM, AIP and ICAO annex to ensure that anyitems affected daily operations will be discussed with functions concerned and thereafter, become effective afterproper approval.

Assistant Dispatcher

Duties and responsibilities for an Assistant Dispatcher are:

1. Assistant Duties and responsibilities for an Assistant Dispatcher are:

2. Assist Duty Office and License Dispatcher on duty to collect essential information such as NOTAM, weatherforecast and actual weather reports required for flight planning and briefing of Company and customer crews;



3. Monitor aircraft status reported from flight deck crews and mechanics, and follow up on the progress of mainte-nance actions;

4. Prepare and provide meteorological information and NOTAM for dispatching flights;

5. Prepare and file ATS flight plans including Repetitive Flight plan for Company and customer airline’s flightsthrough ATS reporting office;

6. Monitor progress of flight both departure and arrival for all Company and customer flights;

7. Handle flight movement messages and any other necessary data on Company and customer flights

8. Coordinate with all functions concerned, both internal and external and external , to inform movement of theaircraft and other relevant information to make sure all ground handling are set and ready;

9. Arrange all ground support equipments to aircraft as requested;

10. Arrange transportation in airside for crew members and flight operations personnel;

11. Record useful statistics for future system developments;

12. Perform any other duties assigned by the Duty Officer or License Dispatcher

Maintenance Director

Report to: Accountable Manager/General Manager

Qualification:

The Maintenance Manager shall have a minimum of 5 years experience in aircraft maintenance and possess a validAME license issued by DCA Thailand with type endorsements for at least one of the aircraft types operated by theCompany. In addition, the Maintenance Manager shall have a thorough knowledge of the Air Navigation Act B.E.2497, all current DCA Thailand regulations pertaining to the Company’s aircraft and of this and other maintenancerelated Company manuals.

Responsibility:

1. Establish maintenance procedures for maintenance activities under AC Aviation responsibility, as required forsafety and standardization.

2. Assuring that all maintenance is completed in a timely manner.

3. Assuring that only qualified personnel are assigned to complete maintenance tasks.

4. Establish priorities to ensure aircraft are available as required by Flight Operations within the limits of themaintenance resources.

5. Maintaining the premises of the Maintenance Department in a clean and orderly manner.

6. Coordinating maintenance with approved repair station. (In case of maintenance works contracted to a repairstation)

7. Initiating purchase requisitions for stock as required.

6. Revise Technical Service Manual and General Maintenance Manual as required.

7. Suggest to the Director of Operation for part requisition for fleet maintenance.

Chief of Maintenance

Report to: Maintenance Director

Qualification:



The Chief Engineer shall have a minimum of 5 years’ experience in aircraft maintenance and hold a valid AME licenseissued by DCA Thailand with type endorsements for at least one of the aircraft types operated by the Company. Inaddition, the Chief Engineer shall have a thorough knowledge of the Air Navigation Act B.E. 2497, all current DCAThailand regulations pertaining to the Company’s aircraft and of this and other maintenance related Company manuals.

Responsibility:

1. Establish maintenance procedures for maintenance activities under AC Aviation responsibility, as required forsafety and standardization.

2. Ensure that all procedures used in the accomplishment of the responsible maintenance relating to the aircraft areconformed to established policies, procedures, and airworthiness standard.

3. Plan scheduling of scheduled inspection and/or other maintenance request, includes the delivery as well.

4. Develop and maintain necessary forms, files and records pertaining to the operation of the maintenance division.

5. Issue work order for his technician when the maintenance task under AC Aviation responsibility is required.

6. Ensure adequate knowledge and training for maintenance staffs of the company’s procedures pertaining to theaircraft maintenance activities, responsibilities, and documentation.

7. Coordinate with Quality Control Inspector to review training records of maintenance personnel to determinewhen recurrent, new training, and/or qualification on a new aircraft type is required, recommended propertraining and staffing.

8. Maintain close working relationship with the Chief Pilot or his designee to ensure their requirement and expec-tation are clearly understood.

9. Coordinate and submit for annual budget plan on the division. Once approved, ensure proper control of expensemeasures according to the budgetary frame.

10. Establish measures of effectiveness and efficiency for the division.

11. Suggest to the Maintenance Manager for part requisition for fleet maintenance.

12. Monitor, prepare and submit of application forms for issue and renewal of aircraft official document to the DCA,and Post and Telegraph Office.

13. Assuring the proper handling of all parts while in maintenance process when work is completed.

14. Ensure that aircraft maintenance tools, equipment, components and material that are assigned to MaintenanceDepartment are stored properly with appropriate identification tag.

15. Take responsibility for maintenance reliability program.

Quality Control Officer

Supawan K.

Report to: Maintenance Director

Qualification:

The Quality Control Inspector shall have a thorough knowledge of the Air Navigation Act B.E. 2497, all current DCAThailand regulations pertaining to the Company’s aircraft and of this and other maintenance related Company manuals.

Responsibility:

1. Ensure that all maintenance services under AC Aviation responsibility are performed in accordance with thecurrent effective instructions and manual.

2. Assure that all technical publications are correctly updated.



3. Ensure that all aircraft maintenance procedures are conformed to the company’s policies, standard, laws, DCAregulations and requirements, manufacturer’s manual.

4. Assure that the maintenance works carried out by Subcontract and AC Aviation are satisfactorily completed andcertified.

5. Ensure that history of aircraft, engine, propeller and related components are properly recorded in appropriatedocuments.

6. Maintain training records of all maintenance personnel and coordinate with the Chief of Maintenance accordingto the proficient training and/or staffing requirements.

7. Coordinate with the Chief of Maintenance to evaluate maintenance personnel as the company’s certified Main-tenance Personnel.

8. Prepare and make understood of Fire Fighting and Evacuation Plan to all concerned personnel. Be sure that allfire extinguishers are serviceable and adequately and suitably located.

9. Periodically audit the Subcontract for aircraft maintenance activities, facilities, and documentation for confor-mance with the standards, regulation, and requirement and AC Aviation policies.

Engineering & Planning Control Officer

Repop P.

11. Prepare Weight and balance Report.

Material & Logistic Officer

Yothin T.

Material and Logistic reports directly to the Maintenance Director and has duties and responsible to:

1. Store and issue in order to support aircraft maintenance

2. Co-ordinate with user in order toensured that materials are adequately provided to support aircraft maintenanceactivities.

3. Provide inventory for all materials.

4. Recall surplus material and return to appropriate storage area if still be able to be reused.

5. Report inventory status on weekly and monthly basis.

6. Prepare/Compile Approved Venders/Suppliers List.

7. Monitor and report condition/status of housing and facilities to concerned department in order that necessaryaction can be taken as required.

8. Any additional duties, as may be required by the management.

Assistant Planner

Reports directly to Engineering & Planning Control Officer and has duties and responsible to:

1. Ensure that flight times are properly recorded.

2. Ensure that technical documents are properly controlled

3. Any additional duties, as may be required by the management.



Technician

Report to: Report to the Chief of Maintenance

Qualification:

• At lease must graduate from Technical Collage.

• Must do Order Job Training in the title of aircraft maintenance at least period of 3 months and pass evaluated orqualify from AC Aviation Maintenance Manager.

Functions:

1. Carry out maintenance tasks as per work order in responsive and safe manner in accordance with approveddocuments, equipment, parts, hardware, and materials.

2. Ensure that the parts, hardware, materials and tools to be used for the aircraft are in serviceable condition, andexpiration date, if applicable, is not due.

3. Complete the worksheet and/or package after maintenance task has been carried out with all relevant informationentered correctly and in a neat tidy condition.

4. Ensure that all of the tools are in proper toolbox, and support equipment is in specified placed. Report anymissing and/or damage of tools and support equipment to the Chief of Maintenance or Quality Control Inspectoras soon as possible.

5. Participate in general day-to-day housekeeping of the Maintenance facilities.

6. Perform and fulfill any special mission or task assigned by the Chief of Maintenance.

Mechanics

Report to: Report to the Technician

Qualification:

• At lease must graduated from Secondary School

• Must do Order Job Training in the title of aircraft maintenance at least period of 3 months and pass evaluated orqualify from AC Aviation Maintenance Manager.

Functions:

1. Carry out maintenance tasks as per work order in responsive and safe manner in accordance with approveddocuments, equipment, parts, hardware, and materials.

2. Ensure that the parts, hardware, materials and tools to be used for the aircraft are in serviceable condition, andexpiration date, if applicable, is not due.




CHAPTER 2

Manuals

General Maintenance Manual (GMM)

AC Aviation Company Limited

Accountable Manager’s Statement

This General Maintenance Manual (GMM) and any associated referenced manuals define the organization and proce-dures upon which the Department of Civil Aviation (DCA) approval of AC Aviation Co., Ltd, under Thai Aviation AirLaws, DCA Regulation and announcements. These procedures are approved by the undersigned and must be compliedwith, as applicable, in order to ensure that all the continuing airworthiness activities including maintenance for aircraftmanaged by AC Aviation is carried out on time and to an approved standard.

It is accepted that these procedures do not override the necessity of complying with any new or amended regulationpublished by the DCA from time to time where these new or amended regulations are in conflict with these procedures.

Any changes will be notified to the DCA as soon as practicable with respect to:

1. The Organization’s name

2. The location of the organization

3. Additional locations of the organization

17


4. The Accountable Manager

5. All nominated position holders

6. The facilities, procedures, work scope and staff that could affect the approval

7. Amount of aircraft type

It is understood that the DCA will approve this organization whilst the DCA is satisfied that the procedures arebeing followed. It is further understood that the DCA reserves the right to suspend, vary or revoke the continuingairworthiness management approval of the organization, as applicable, if the DCA has evidence that procedures arenot followed and the standards not upheld.

Faithfully,

Fig. 2.1: Mr.Stephen C.Levesque

General ManagerAC Aviation Company Limited

Record of Amendment

Rev. No Revision Date Date Entered Incorporated By Remark0 January 2011 January 2011 AC Aviation Team Original Issue1 January 2014 January 2014 AC Aviation Team Revision 12 May 2015 May 2015 Ac Aviation Team Revision 23 July 2015 24 July 2015 AC Aviation Team Revision 3

Distribution List

Number Registered HolderMaster 01 Department of Thai Civil AviaitonMaster 02 Director of Operations03 Quaity Assurance04 Technical Quality05 Maintenance Manager06 Chief of Maintenane07 Engineering & Planning Control

Abbreviation and Acronyms

Abbreviation Full Description/MeaningACA AC Aviation Company LimitedAD Airworthiness DirectiveADD Acceptable Deferred DefectAMTP Aircraft Maintenance Training ProgramAOC Air Operators CertificateAOG Aircraft on GroundARC Airworthiness Review CertificateBAC Bangkok Aviation Center Co., Ltd.

Continued on next page

18 Chapter 2. Manuals


Table 2.1 – continued from previous pageAbbreviation Full Description/MeaningCEO Chief Executive OfficeCOO Chief Operation OfficerCAA Civil Aviation AuthorityCAME Continuing Airworthiness Management ExpositionC of A Certificate of AirworthinessCDL Configuration Deviation ListCRS Certificate of Release to ServiceDCA Department of Civil Aviation

ETOPS Extended Range Twin OperationsEASA European Aviation Safety AgencyICAO International Civil Aviation OrganisationMEL Minimum Equipment ListMNPS Minimum Navigation Performance ServiceMO Maintenance OrganizationMOE Maintenance Organization ExpositionMPD Maintenance Planning DocumentMP Maintenance ProgramMM Maintenance ManualOM Operations ManualSB Service BulletinSIL Service Instruction LeafletSMI Scheduled Maintenance InspectionSRP Sector Record Page

General

Description of the Organisation

AC Aviation management structure can be refered to the Company Management OrganisationChart.

A Quality System is established which works independently and monitors all activities on the continuing airworthinessmanagement system to ensure that it remains in conformity with the applicable requirements.

AC Aviation holds the privileges to manage the continuing airworthiness of aircraft as listed on the approval certificate.

The location of the office accommodations for the proper performance of the Continuing airworthiness managementis on the East side of the airport. Details map of the maintenance division is illustrated as shown below.

Certificates

Aircrafts Under Management

AC Aviation holds the privileges to manage the continuing airworthiness of aircraft as listed on the approval certificate.

The currently aircrafts operate in AC Aviation:

Item Aircraft Type Registration Remark1 Beechjet 400A HS-ASC Removed from AOC in December 20162 Beechjet 400A HS-BRM Removed from AOC in Decmber 20163 Hawker 850XP HS-PEK Still in AOC

2.1. General Maintenance Manual (GMM) 19


Fig. 2.2: AC Aviation’s Aircraft Hangar Location

Scope of Work

Organization Continuing Airworthiness Management Capability

Airplane or Helicopter Type (as detailed on TypeCertificate)

Engine Type(s) Managed at Site

Beechcraft 400A Pratt & Whitney JT15D-5 AC AviationFacility

Hawker 850XP HoneywellTFE731-5BR-1H

AC AviationFacility

Management Organisation Chart

Company Management Organisation Chart

Maintenance Organisation Chart

Human Resource

AC Aviation will at all time employ sufficient appropriately qualified staff to ensure, that the expected work can beperformed and that all duties can be fulfilled.



Fig. 2.3: AC Aviation Air Operator Certificate2.1. General Maintenance Manual (GMM) 21


Fig. 2.4: AC Aviation Company Organisation

Fig. 2.5: AC Aviation Aircraft Maintenance Organisation



As of 1 January 2015, the number of employees dedicated to the performance of the Continuing airworthiness man-agement system is the following:

Frank Michael Salinger

1.

2.

3. FRANK MICHAEL SALINGER

4.

5. JESSE LEE RICHARD

..

1.

2.

3..

4..

5..

6..

..



1.2

2.2

3.

4.

5.

6.

7.

8.

9.

1.

2.

3.

4.

Training Policy

Training will be provided by AC Aviation to ensure that each member of staff is adequately trained to carry out thefunctions of, and satisfy the responsibilities associated with continuing airworthiness management functions.

Where changes occur to the organization, its procedures, and types operated etc. Then suitable continuation trainingwill be provided, where necessary.

The organization will review training needs at intervals not exceeding two years or at more frequent intervals if, andwhen, significant changes occur to the organization, procedures and aircraft types operated

All the aircraft maintenance training programs are outlined in the AMTP manual.

1. Course Description & Objectives The Aircraft Maintenance training Program (AMTP) is a program for ACAviation Maintenance and ramp staffs conducted by AC Aviation The AMTP consist of to 3 sub-courses:initial course, recurrent course and typed-specific course which designed to fully meets the requirements



of skills required for AC Aviation’s Maintenance staffs in specific aircraft type as well as providing thebasic knowledge needed to be employed in an aircraft maintenance environment and recurrent to reviewand evaluate the proficiency level of the maintenance personnel.

2. Course Overview

The AMTP consists of

(a) General aircraft Maintenance training Course (GAMTC)

i. Initial Aircraft Maintenance Training Module (IAMTM)

ii. Recurrent Aircraft Maintenance training course (RAMTM)

(b) Technical Training Programs(TTPs)

i. Beechjet 400 A Maintenance Training Module (BMTM)

ii. Hawker 850 A Maintenance Training Module (HMTM)

To archive the complete course of Aircraft Maintenance Training Program, The applicants must be finish the followingcourses specify for different of the maintenance staffs as describes bellows:

1. “Program A” (IAMTM+TTPs+WHT+OJT) The new employees who qualified as an maintenance staffs ofAC Aviation must intend the class of initial aircraft and the Technical Training Programs (TTPs) on theparticular aircraft type and training in workshop and hangar training (WHT) periods before conduct to thepaper-based test, and must be pass more than 70% of the paper test to training on the job training (OJT)*.

2. “Program B” (RAMTM+TTPs no OJT) The employees who already work as a maintenance staff of AC Avi-ation must intend the full course of General Aircraft Maintenance Training Course (GAMTC) which con-sisting of the Recurrent Aircraft Maintenance training course (RAMTM) and one of the type-specific mod-ule in the lists of Technical Training Programs (TTPs) and also require training in workshop and hangartraining period of the specific type.

3. “Program C” (RAMTM+TTPs +WHT+ OJT) The maintenance staff who intend to converting to the newtype must be complete the General Aircraft Maintenance training course (GAMTC) in the part of RecurrentAircraft Maintenance Training Module (RAMTM) and the Type-specific module of the new aircraft-typeas describes in Course Overview of Technical Training Programs (TTPs) and also require training inworkshop and hangar training (WHT) period of the specific type and must be evaluated by maintenancesupervisor to training on the job training (OJT) in the specific time.

Amendment Procedure

The Flight Operations Director (DO) is responsible for all amendments to the GMM (General Maintenance Manual),including associated procedures manuals, and for the submission of proposed amendments. Any amendment to theGMM will first be submitted to the DCA (Thai Department of Civil Aviation) and after approval distributed to allGMM holders for incorporation. AC Aviation will notify the DCA of any changes to the following for its consideration

1. Name of the organization or its location.

2. Any additional locations to the organization.

3. Changes to the Accountable Manager or any senior persons.

4. Any changes to its approved scope of work.

5. Any changes to its approved certifying staff.

6. Any changes to its facilities.

7. Any changes to its capability listing.



It will be the Director of Operation responsibility to notify the DCA in writing of any such changes. This will befollowed by the GMM amendment as soon practical.

Each page will show the revision No., date, section, page number in the lowest line. All amendments will be show bythe providing a vertical line in the right hand margin where changes in paragraphs or wording are made.

Quality System

The Quality Control System has the procedures to ensure that all of the maintenance works are compliance with allprocedures outlined in this GMM in order to keep the aircraft has airworthiness. The procedure will be conductingand monitoring all of maintenance works.

The airworthiness of aircraft and/or its components depends upon conformity to the procedures specified in this GMMand the Quality Control of the Certified Maintenance Personnel to perform the maintenance, to inspect the work, aswell as those concerned with the quality.

All of maintenance program and documentation will be under the regulation of Department of Civil Aviation of theKingdom of Thailand and other standard regulations and rules of accepted organizations.

Quality System Policy

The quality assurance policy aims to enhancement of the quality of work to provide confidence that all operations andmaintenance are conducted in accordance with all applicable requirements, standards and operational procedures toensure safe operational practices and airworthy airplanes.

Quality Plan

Introduction

The quality plan will be conducted by the quality inspector based on the Quality Assurance of company. Once a year,the quality plan has to be revised and changed if being necessary in order to update with accordance with the DCAregulations and Quality Assurance.

The quality plan practically uses the Quality Control to carry out. Therefore, the purpose of Quality Control is to ensurethat maintenance work performed by the Company’s maintenance personnel and subcontract is corrective, complete,and efficient in accordance with relevant manual specifications as well as other approved technical information fromformal authority, especially Directorate of Civil Aviation. Quality Control is achieved through inspection of the workperformed.

Purpose

The purpose of this procedure is to describe the annual quality audit program. The Quality Program also addresses,through individual audits, those aspects of the individual aircraft’s maintenance, which are covered by the DCA Cer-tificate of Maintenance Review.

Responsibility

The AC Aviation ’s Quality Assurance will develop the Quality Audit Plan and forms used.

Quality Audit Procedure

According to the company policy, the inspection of all maintenance activities has to be conducted whether the work isperformed in-house or by the subcontract.

The procedure of Quality Control can be detailed as the following:



1. Maintenance manager bears ultimate responsibility for the accomplishment of all maintenance works in accor-dance with approved standard. The Maintenance manager will collaborate with Technical Quality to set upmaintenance plan, resource allocation, budgetary estimation, and post-work inspection for each maintenancetask performed by AC Aviation Co., Ltd. maintenance personnel.

2. Maintenance manager is responsible for performing of standardized maintenance works. Certified MaintenancePersonnel should be assigned for each maintenance task to supervise and certify the work accomplished by thetechnician involved.

3. Discrepancies or defects generated and/or found during normal operation will be recorded, corrected, and in-spected to ensure serviceability and airworthy of the aircraft, components and/or system involved.

4. Upon completion of a specific maintenance task, the technician will sign off the work accomplished in the workorder, using his signature indicating that the item is completed and ready for inspection. In addition to hissignature, a brief description of work for the specific maintenance task and/or correction of the discrepancy willbe entered in the appropriate block.

5. Independent Personnel who does not perform the maintenance task will then inspect the work to assure confor-mance to the specification and established workmanship standards. Functional check of the system affected bythe work involved will be accomplished before final inspection. The inspection acceptance will be indicated bythe license number, signature, and date of acceptance.

6. During inspection process, the Quality Control Inspector shall notify the Certified Maintenance Personnel ofany irregularities or unsatisfactory maintenance work that were being carried out and corrective action or workneeds to be redone properly.

7. In the case of a dispute between the Quality Control Inspector and the Certified Maintenance Personnel ortechnician regarding the airworthiness of an aircraft and/or component, the Quality Control is the person whomakes the final decision.

Quality Audit Remedial Action Procedure

Whenever the defect, the mistake on the maintenance procedure or any objection including the suggesting is mentionedby the auditor, Maintenance Manager must take the action to correct. The responsible person must carry out the actionbased on the corrective and appropriate procedures as soon as possible. The signature of the working person mustbe shown out on the paper work in order to be reviewed later. The Maintenance Manager has to check again that theinformed issue has been corrected already. In the later time, the Quality Inspector will be informed to re-check thatproblem. Simultaneously, the Maintenance Manager has to be along with inspector for answering and introducing theaction until the problem is fixed out. Nevertheless, if the problem still exists, the repeated action will be carried out.The steps of fixing should be recorded in the appropriate form or logbook.

Audit Feedback System

All non-conformities observed during auditing activities MUST be recorded (Records of all audits are kept for aminimum of two years from the date of clearance), remedied and reported in accordance with the relevant proceduresof the audit type carried out.

These findings will form part of the overall monitor of the Maintenance System, the most significant details of whichwill be reported to the AC Aviation ’s Quality Assurance Each Non Conformity Report (NCR) provides sections for:

• Immediate Corrective Action.

• Root Cause Analysis.

• Root Cause Correction.

• Follow Up Action.

• Closure Action.



Each section of the NCR form when complete provides the necessary details for the audit feedback system.

Remedial Action details are recorded on the NCR. This is reviewed by the Manager Quality Assurance to establish ifsuch action is considered acceptable.

The audit reports are distributed to the following persons.

1. Quality Assurance.

2. Director of Operation.

3. Maintenance Manager.

4. Technical Quality Officer.

Monitoring of Continuing Airwortiness Management Activities

To keep the aircraft with airworthiness, the action of audit has to be carried on regularly to ensure that the maintenancetasks meet the requirement of aircraft airworthiness. The quality assurance manager has to follow up the reports,forms or document of maintenance action. This will help the quality inspector understand clearly all of those ofactions and activities. When the updated regulations or documents are submitted to Maintenance section, the copy ofthose documents should be available for quality section also so as to keep with the same standard.

It is the responsibility of AC Aviation’s quality assurance to ensure that this auditing of the continuing AirworthinessManagement activities is carried out effectively; and that the reporting of findings and actions are carried out accord-ingly. The quality assurance manager must draw issues that cause concern to the attention of AC Aviation’s Directorof Operation.

Monitoring of the Effectiveness of the Maintenance

Maintenance programs in both scheduled and unscheduled maintenance and every related maintenance documentshave to be kept in both maintenance section and Quality section. The inspection person should understand the proce-dure and standard of the works. When the Technical Quality has to be performed, both auditor and maintenance personwill know in the same activities to meet to satisfaction of them. However, some of the advice in terms of maintenancehas to be informed to Quality section that might not cause the problem later.

Maintenance Contractor Selection Procedure

When the works of Maintenance program cannot be performed by AC Aviation’s personnel, the contractor or main-tenance center which have ability to repair, maintain and overhaul the aircraft, engine, accessory and opponent willperform those tasks. The maintenance center or contractor must be the authorized repair station approved by the DCA.Additionally, the maintenance center should be certified by the global aviation organization such as FAA, EASA.Nonetheless, DCA has the basic qualification of maintenance center.

Responsibility

The Director of Operation is responsible for contracting maintenance in a manner acceptable to the DCA. Prior tothe signing of any agreement by the Director of Operation, the Technical Quality is responsible for carrying out areview or if considered necessary an audit maintenance contracts/contractors to ensure that they meet the requirementsAppendix XI to AMC to M.A. 708 (c).

Monitoring of Maintenance Carried out by Appropriate Maintenance Organisation

AC Aviation is responsible for the continuing airworthiness of an aircraft and shall ensure that no flight takes placeunless:



1. The aircraft is maintained in an airworthy condition, and,

2. Any operational and emergency equipment fitted is correctly installed and serviceable or clearly identified asunserviceable, and,

3. The airworthiness certificate remains valid, and,

4. The maintenance of the aircraft is performed in accordance with the approved maintenance program as specifiedin.

Note: Reference to ‘aircraft’ includes the components/engines fitted to or intended to be fitted to the aircraft.

The quality audit program (QAP) includes verification that the maintenance contracts for airplanes, engines, andcomponents, shall be reviewed periodically to ensure that all activities are continually relevant to the maintenancebeing performed on the aircraft operated by AC Aviation.

Monitoring of Maintenance Carried out by Contracted Maintenance Organisations

When contractor performs maintenance service to the aircraft components or complete unit, the contractor must issuea “Return-to-Service” certification and/or related technical information indicating the maintenance status. It is thecompany’s policy to have certified Maintenance Personnel re-inspects the work prior to place the aircraft in an airwor-thy status or install to the aircraft as serviceable part. This inspection is particularly important to ensure that the workwas performed in an airworthy manner and the spare parts as well as materials used were of such airworthy quality,and authentic documentation granted.

Under a specific contracts or circumstances, subcontractors should be audited and evaluated for capability, reliability,and standardization by the Maintenance Manager or his designee.

Quality Audit Personnel

One who will be nominated to be the quality inspector should have the qualification to suit the auditor position.Generally, this person should have a variety of knowledge and to be trained in not only company management butmaintenance management also. The training for this group of person can be held in both AC Aviation and outside thecompany.

Airworthiness Review Procedure

Airworthiness Review

Assesment of Airworthiness Review Staff

Airworthiness review staffs are responsible for carrying out the Airworthiness Review in accordance with the Airwor-thiness Review Checklist.

The Nominated Signatory is responsible for completing the Airworthiness Review Report upon completion of theAirworthiness Review Checklist by the Airworthiness Review Staff, carrying out the physical inspection of the aircraftand on board documentation and for subsequently issuing an Airworthiness Review Certificate (ARC).

Airworthiness Review staff should hold a position in the organization independent from the airworthiness managementprocess.

Airworthiness Review staff nominated by AC Aviation can only be issued an authorization by AC Aviation whenformally accepted by the competent authority (DCA) after satisfactory completion of an airworthiness review undersupervision.



The Issue of Authorisations

Airworthiness Review Staffs are appointed from AC Aviation and meet the requirements will have their existingauthorization endorsed for Airworthiness Review tasks and the issuance of an Airworthiness Review Certificate.

Competent Authority

Competent Authority is the DCA designated authority with allocated responsibilities for the issuance continuation,change, suspension or revocation of certificates and for the oversight of continuing airworthiness.

Record Keeping

The Quality Assurance maintains records for Airworthiness Review staff.

List of Airworthiness Review Staff

A full list of Airworthiness Review staff is held by the Quality Assurance Manager.

Airworthiness Review Procedure

Airworthiness Review

1. To satisfy the requirement for an aircraft airworthiness review , a full documented review of the aircraft recordsshall be carried out by Ac Aviation continuing airworthiness management organization in order to be satisfiedthat:

(a) airframe, engine flying hours and associated flight cycles have been properly recorded, and;

(b) the flight manual is applicable to the aircraft configuration and reflects the latest revision status, and;

(c) all the maintenance due on the aircraft according to the approved maintenance program has been carriedout, and;

(d) all known defects have been corrected or, when applicable, carried forward in a controlled manner, and;

(e) all applicable airworthiness directives have been applied and properly registered, and;

(f) all modifications and repairs applied to the aircraft have been registered and are approved, and;

(g) all service life limited components installed on the aircraft are properly identified, registered and have notexceeded their approved service life limit, and;

(h) all maintenance has been released in accordance with this part, and;

(i) the current mass and balance statement reflects the configuration of the aircraft and is valid, and;

(j) The aircraft complies with the latest revision of its type design approved by the Agency.

2. AC Aviation continuing airworthiness management organization’s airworthiness review staff shall carry out aphysical survey of the aircraft. For this survey, airworthiness review staff not appropriately qualified shall beassisted by such qualified personnel.

3. Though the physical survey of the aircraft, the airworthiness review staff shall ensure that:

(a) all required markings and placards are properly installed, and;

(b) the aircraft complies with its approved flight manual, and;



(c) the aircraft configuration complies with the approved document, and;

(d) no evident defect can be found that has not been addressed and;

(e) no inconsistencies can be found between the aircraft and the paragraph (a) documented of records.

4. The airworthiness review can be anticipated by a maximum period 90 days without loss of continuity of theairworthiness review pattern, to allow the physical review to take place during a maintenance check.

5. An airworthiness review certificate or a recommendation is issued by appropriately authorized airworthinessreview staff on behalf of the AC Aviation continuing airworthiness management organization when satisfiedthat the airworthiness review has been properly carried out.

6. A copy of any airworthiness review certificate issued or extended for an aircraft shall be sent to the memberstate of registry (DCA) of that within 10 days.

7. Airworthiness review tasks shall not be sub-contracted.

8. Should the outcome of the airworthiness review be inconclusive, the competent authority (DCA) shall be in-formed.

Aircraft Airworthiness Review

To ensure the validity of the aircraft airworthiness certificate an airworthiness review of the aircraft and its continuingairworthiness records shall be carried out periodically.

1. The airworthiness review certificate is valid one year;

2. an aircraft in a controlled environment is an aircraft

(a) Continuously managed during the previous 12 months by a AC Aviation continuing airworthiness man-agement.

(b) Which has been maintained for the previous 12 months by DCA approved maintenance organization. Thisincludes maintenance tasks carried out and release to service by a certifying staff accordingly.

3. AC Aviation continuing airworthiness management may extend twice for a period of one year each time thevalidity of an airworthiness review certificate that has been issued by the competent authority or by anotherDCA Approved continuing airworthiness management organization.

Approved Maintenance Program (AMP)


General

Preface

This Maintenance Program is a part of, and shall be used in conjunction with the approved General MaintenanceManual. The program specifies the detail of Maintenance and Inspection, schedule and unscheduled, to be performedon the certain aircraft.

The detail in this program is established from the related Maintenance Manuals, publications and regulation to beused as a reference document for the company and Maintenance personnel. Therefore; it may be altered, revisedand/or completely changed upon requirement specified by the manufacturer, airworthiness authority or the company.However, the approval from the Department of Civil Aviation (DCA)

2.2. Approved Maintenance Program (AMP) 31


Engineering SupervisorAC Aviation Company Limited

Approved by:

Engineering SupervisorAC Aviation Company Limited

Aircraft Maintenance Record

General

Require record of total time-in-service to be kept for the airframe, engine.

Definitions, defines time in service, with respect to maintenance time records, as that time from the moment an aircraftleaves the surface of the earth until it touch down at the next point of landing.

AC Aviation record flight time to control maintenance inspection and life limited parts by used airborne time isrecorded by pilots.

The following scheduled and unscheduled maintenance services are developed to provide framework and guidelinein order to maintain the company’s aircraft in the prescribed conditions stated in Aircraft Maintenance Program andAmendment. However, the scope and general procedures specified herein should be followed in all cases unlessextraordinary circumstances dictate otherwise. They are not to be used as a replacement for common sense and goodjudgment in daily operations.

All Maintenance Personnel should recognize that the Approved Maintenance Program, Service Manual, and otherrelated documents for particular aircraft model always take precedence over these guidelines and must be consultedduring all maintenance services being performed on the aircraft.

All maintenance services are under AC Aviation’s responsibility.

Maintenance Record Entry

All of maintenance services performed on a company aircraft except for Daily/Preflight Inspection, Ground Handlingand fueling /defueling shall be recorded in the Aircraft Flight Log/Journey Log, Discrepancy sheet, related mainte-nance log, i.e. Airframe, Engine or Propeller or other maintenance documents.

Guidelines for the record entry should contain the following information:

• A brief description of work performed.

• The date of the maintenance performed and time in service of the aircraft, engine or propeller, as applicable.

• The signature and the license number of the person approving the aircraft, engine, propeller, and appliance forreturn to service.

Aircraft Maintenance Program and Amendment

General

To maintain the company aircraft in an airworthy condition, the company aircraft specified below should be under-gone the following scheduled and unscheduled maintenance at the specified time limits specified in this program.



This maintenance program was developed from the aircraft maintenance manual, DCA requirement and other relatedpublications for the purpose. Therefore, the program may be occasionally revised when the information changed.

Maintenance Planning

Routine and non-routine maintenance shall be scheduled in such a manner that the aircraft shall always be readyto fulfill operation requirement. Schedule Information issued by “OPERATION” shall be forwarded to Chief ofMaintenance upon receipt of Schedule Information. Chief of Maintenance shall schedule the aircraft for routine /non-routine maintenance.

Planer shall be responsible to:

• Ensure that maintenance tasks issued by Maintenance Section are carried out according to schedule;

• Assign relevant personnel to work relevant to the task issued and;

• Ensure that all the job cards are signed off appropriately.

Maintenance Program

All of the company aircraft will be undergone Maintenance in accordance with the Maintenance Program approved bythe DCA.

1. Unscheduled Inspection

No. Program1 Hard or Overweight Landing2 Air Turbuland (Including Servere Maneuvers)3 Lighting Strike4 Foreign Object Damage Checks5 High Drag/Slide Load Imbalance6 Air-Speed (Over Speed) Limitaitons Exceeded7 Towing Mishaps

2. Scheduled Inspection

Preflight &Postflight

Check Performed Every Flight Day

I-Inspection A one-time inspection to be performed at the first 200 hours +/-20 hours of operationsafter delivery from the factory.

A-Inspection To be performed every 200 +/-20 hours after the I-Spection.B-Inspection To be performed every 400 +/-20 hours after the first 200 hour I-Inspection.C-Inspection To be performed every 1,200 +/-20 hours after the first 200 hour I-Inspection.D-Inspection To be performed every 5,000 hours +/-20 hours and 2,400 hours +/-20 hours thereafter.

The timetable for inspection compliance is as follows:

• The I-Inspection is an initial 200-hour inspection applicable to new airplanes delivered from Hawker Beechcraft Corporation. After completion of the I-Inspection, the next scheduled inspection will begin with theA inspection and continue with the inspection intervals outlined below.

• A-Inspection items will be completed at the first 400 hours of service and should be completed every200-hours thereafter.

• B-Inspection items will be completed at the first 600 hours of service and should be completed every400-hours thereafter.

• C-Inspection items will be completed at the first 1400 hours of service and should be completed every1200-hours thereafter.



• D-Inspection items will be completed at the first 5000 hours of service and should be completed every2,400-hours thereafter.

Time & Continuing Airworthiness Record, Responsibilities, Retentions & Access

In order to keep and utilize the aircraft records systematically, the information of aircraft has to be defined clearly andwill be accessed easily. The responsible person must be assigned to work.

Aircraft Technical Records

Shall include the following:

1. Hours / Cycles operated

2. Routine and non-routine work accomplished

3. Compliance to ADs, mandatory SBs and mandatory orders

4. Repairs carried out

5. Aircraft Technical Log Book

6. Acceptable deferred defects log

7. Component changes on aircraft

8. Maintenance record

9. Engine change

10. Maintain Airframe, Engine and APU Log Books

11. Component history for individual, life or time controlled components

12. Any other Technical Documentation generated from an approved source for the aircraft or component

Technical Records Control

1. All work associated with aircraft, engines and aircraft components such as inspection, overhaul, repair, replace-ment and modification shall be documented, certified, controlled and shall be sent to Technical Records. Primaryrecords are to be kept in hard copies.

2. All Aircraft Technical Records shall be kept in accordance to DCA requirements.

3. Ensure necessary back to birth records, modification status and compliance to airworthiness requirements areavailable as applicable.

4. All aircraft technical records and other related documents shall be protected from theft, fire, flood or negativeenvironmental influences and shall only be accessible to authorized personnel.

5. Lost or destroyed aircraft technical records will be reconstructed from records which may be available fromother Engineering Department or repair facilities or re-inspection or overhaul or evaluate and re-certify repairsand/or modification including ADs and will, subject to acceptance by DCA, from part of the aircraft TechnicalRecords.

6. All certifiable documents shall be retained for 2 years in accordance to DCA requirement that is two years afterthe aircraft is withdrawn from service subject to Responsible Person.

7. All aircraft technical records shall be filed and stored in such a manner that any part of those records can bereadily identified and retrieved. Maintain a system for records in archives to enable easy identification andretrieval.



8. Only persons authorized by the Quality Assurance Manager will be permitted access to the Aircraft TechnicalRecords. DCA has the right to inspect the records anytime it deems fit upon reasonable request to the QualityAssurance Manager.

9. Upon title transfer of aircraft, the records will form part of the aircraft and shall be delivered to the new ownerat delivery of the aircraft. In the case of a leased aircraft all records shall be returned as part of aircraft at thetermination of the lease, to the owner/lesser.

10. Technical Records keeping, updating and control shall be accomplished by Engineering and Planning Control.All updating job shall be done within 48 hrs.

11. Technical Record shall call out for all the maintenance requirements including components.

Responsible Person

Technicians and mechanics working on the aircraft and any involved works shall fill in the forms or write in anylogbook related that jobs after finishing the work. Accordingly, Chief of Maintenance will re-check whether thewritten information is correct with respect to the related document or manual.

In addition, the chief of maintenance will also control technical records and prepare for audit by those who are autho-rized.

Accomplishment & Control of Airworthiness Directive

Airworthiness Directive (AD) issued by concerned airworthiness authority and DCA will be verified for its applicationto the company aircraft, engine, propeller, and appliance. Effected aircraft or component will be checked against theAD upon receiving of an AD through the normal delivery from the airworthiness authority, DCA and/or other meanssuch as CD ROM, E-mail and etc.

In addition, the aircraft, engine, propeller and appliances will be checked against the AD List during periodic inspec-tion. Appropriate action should be taken as soon as practicable to comply with the effected AD.

The aircraft or component with non-conformance to AD after the effective date specified within the AD will NOT becertified for return to service. This task shall be carried out by AC Aviation or Subcontract.

Any effected aircraft after having job according to AD must be recorded in the recording system such as logbook andetc.

Non-mandatory Modification Embodiment Policy

Non-mandatory modifications will normally take the form of manufacturer’s Service Bulletins, or will be derived fromthem. Any other modifications (i.e. those not covered by a manufacturer’s Bulletin) will be initiated by AC Aviationin consultation with a DCA Approved Design Organization.

Modification & Approval Modification

For all modifications other than those introduced by manufacturer’s SB’s i.e. those proposed by AC Aviation or thecontracted technical services organization for operational advantage or other reasons then these will be subject to thecurrent FAA/EASA and DCA modification procedures to ascertain whether or not a modification is deemed to beclassified as ‘Major’ or ‘Minor’.

The Director of Operation will agree all modifications before submission to the DCA. The appropriate contractedDCA Approved Design Organization with AC Aviation’s Maintenance Manager will be responsible for raising andsubmitting the Modification to the DCA for approval.



Modification Submission to DCA

The Submission will include all of the necessary supporting documentation including drawings, proposed Flight Man-ual/Operations manual amendments, Weight & Balance Manual, supplements etc., as appropriate to the Minor Modi-fication application. DCA approval will retained by AC Aviation’s Engineering and Planning

Recording of Changes (Modifications)

Incorporation of all non-mandatory modifications, whether introduced through Service Bulletins or by DCA ApprovedMinor/Major modification, are to be recorded I the aircraft’s technical records including the modifications record logbook which are held by AC Aviation’s Engineering and Planning.

Notification to Aircraft Manufacturer of Embodiment of Modifications: AC Aviation’s engineering and Planningis responsible for reporting the embodiment of modifications to the aircraft manufacturer.

Major Repair & Modification Standards

Any document issued by the manufacturer of aircraft, engine, propeller, and other appliance or by the airworthinessauthority can be classified into two classes: mandatory and non-mandatory.

Mandatory will be complied with under the same procedures as the AD prescribed previously. Decision to compliancewith the non-mandatory such as Service Bulletin (SB), Service Letters (SL), and other similar documents shall be atthe discretion of the company management through the maintenance division recommendation.

The responsible person in Maintenance Section must set up the job based on the non-mandatory which has beendesigned to act to the effected aircraft.

Any effected aircraft after having job according to AD must be recorded in the recording system such as logbook andetc.

Preventive Maintenance

Preventive Maintenance performed on an aircraft is the maintenance work that does not involve complex assemblyoperations. The Preventive Maintenance should be limited to the following works.

• Removal, installation and repair of landing gear tires.

• Servicing landing gear shock struts by adding oil, air or both.

• Servicing landing gear wheel bearings such as cleaning and greasing.

• Replacing defective safety wiring or cotter keys.

• Lubrication not requiring disassembly other than removal of nonstructural items such as cover plates, cowlingsand fairing.

• Replenishing hydraulic fluid in brake reservoir.

• Refinishing decorative coating of fuselage, wings, empennage surfaces (excluding balanced control surfaces),fairing, cowlings, landing gear, cabin and cockpit interior when removal or disassembly of any primary structureor operating system is not required.

• Applying preservative or protective material to component where no disassembly of any primary structure oroperating system is involved and where such coating is not prohibited or is not contrary to good practices.

• Repairing upholstery and decorative furnishings of the cabin or cockpit interior when the repairing does notrequire disassembly of any primary structure or operating system or interfere with an operating system or affectthe primary structure of the aircraft.



• Making small simple repairs to fairing non structural cover plates, cowling and small patches and reinforcementnot changing contour so as to interfere with proper air flow.

• Replacing side windows where that work does not interfere with the structure or operating system such ascontrols, electrical equipment, etc.

• Replacing safety belts.

• Replacing seats or seat parts with replacement parts approved for the aircraft, not involving disassembly of anyprimary structure or operating system.

• Trouble shooting and repairing broken circuits in landing light wiring circuit.

• Replacing bulbs, reflectors, and lenses of position and landing lights.

• Replacing wheels where no weight and balance computation is involved.

• Replacing any cowling not requiring removal of the propeller or disconnection of flight control.

• Replacing or cleaning spark plugs and setting of spark plug gap clearance.

• Replacing any hose connection except hydraulic connections.

• Replacing prefabricated fuel lines.

• Replacing and servicing batteries.

• Replacement or adjustment of nonstructural standard fasteners incidental to operations.

• The instruction and maintenance tasks prescribed and specifically identified as preventive maintenance in pri-mary category aircraft type certificate or supplemental type certificate holders approved special instruction andpreventive maintenance program when accomplished on primary category aircraft provided.

• Removing and replacing self-contained, front instrument panel-mounted navigation and communication devicesthat employ tray mounted connector (excluding automatic flight control systems, transponders and microwavefrequency Distance Measuring Equipment (DME). The approved unit must be designed to be ready and re-peatedly removed and replaced, and pertinent instruction must be provided. Prior to the unit’s intend uses, anoperational check must be performed.

• Updating self-contained, front panel-mounted Air Traffic Control (ATC) navigational software database (ex-cluding those of automatic flight control systems, transponders, and microwave frequency Distance MeasuringEquipment (DME) provided that no disassembly of the unit is required and pertinent instructions are provided.Prior to use, an operational check must be performed. The preventive inspection will be carried out by ACAviation Mechanic or Subcontract.

Rectification of Defects

All defects and/or unsatisfactory condition notified, in written or verbal, by the pilot or the technician should berectified as soon as practical and prior to commencing a flight.

Under all conditions, all defects must be recorded in the Aircraft Flight Log or Journey Log. After the Company’sMaintenance Personnel has rectified them, the detail of work performed should be recorded in the Aircraft Flight Logor Journey Log. In addition, if the work involves replacement of parts, repair or adjustment of flight control or enginecontrol, a Maintenance Release should be issued as outlined in paragraph 3.6.3 approving aircraft for return to service.

The rectification of defect may be carried out by either AC Aviation or Subcontract.

Periodic Inspection

Periodic Inspection is a schedule inspection/maintenance performed on a regular or a recurring basis. The companyaircraft will be undergone periodic inspection on items and/or systems based on cumulative flight hours, calendar



time limit, landing cycles, and/or other parameters. Such inspection details are generally specified in the MaintenanceManual or Service Manual and the Maintenance Program of each aircraft which must be approved by the DCA.In addition, concerned airworthiness authority may order additional periodic inspection/maintenance on the aircraftand/or system under their discretion. The Periodic inspection may be carried out by either AC Aviation or Subcontract.

Special Inspection

Special Inspection will be performed on aircraft and/or items at specified intervals not comply during regular scheduledinspection as well as after specific incidence such as lightning strike, turbulent air penetration, hard landing, etc.

The scope and detail items to be inspected are specified by the manufacturer in the applicable Maintenance Manualor Service Manual, and/or other related documents approved by the DCA. Various items and systems of each aircraftunder this inspection are also specified in the Maintenance Program.

The Special inspection may be carried out by either AC Aviation or Subcontract.

Minor Repair

Minor repairs are performed on defective component and/or part of an aircraft in order to restore to its original condi-tion or, at least, to a functional condition.

The scope of minor repair covers everything else other than major repair specified in aircraft maintenance manual aswell as any repair work that affect the weight and balance, structural strength, performance, power plant operation,and flight characteristics.

The Minor repair may be carried out by either AC Aviation or Subcontract.

Minor Alteration

Minor alterations are all alterations performed on an aircraft and/or components not listed in the aircraft specificationsissued by the FAA or the authority of country of origin.

Minor alterations are also limited to the alterations that not affect the performance, flight characteristics, weight andbalance, or structural strength of the aircraft. The Minor alteration may be carried out by either AC Aviation orSubcontract.

Major Alteration

Major alteration is an alteration that cannot be done by elementary operation and might appreciably affect weight,balance, structural strength, performance, power plant operation, flight characteristics, or other quality affecting air-worthiness.

The Major Alteration may be carried out by either AC Aviation or Subcontract provided that the DCA has approvedfor such alteration.

Service Difficulty Report

The Service Difficulty Report is required by the DCA for an unsatisfactory operating condition of an aircraft and/orcomponent found during flight and/or on ground. The report should be made as specified by the DCA Advisoryregarding SERVICE DIFFICULTY REPORTING SYSTEM dated 19 June B.E. 2551.

The Technical Quality will provide the report through the Chief Executive Officer approval to the Air Safety Division,Department of Civil Aviation under one or more of the following conditions.



The report must be filled in the DCA-A/W-015 Form and submitted to the Air Safety Division not later than 0900Hour of the next day. If the next day is a holiday, the report must be submitted on the first official working day before0900 Hour.

The report shall be made subsequent to the failure, deficiency, and malfunction concerning the following;

1. Fire during flight and whether the related Fire Warning System properly operated.

2. False fire warning during flight.

3. An engine exhausts system that causes damage during flight to the engine, adjacent structure, equipment, orcomponents.

4. An aircraft component that cause accumulation or circulation of smoke, vapor, or toxic or noxious fumes in thecrew compartment or cabin during flight.

5. Engine shutdown during flight because of flameout.

6. Engine shutdown during flight when external damage to the engine or aircraft structure occurs

7. Engine shutdown during flight due to foreign object ingestion or icing.

8. Shutdown during flight of more than one engine.

9. A Propeller feathering system or ability of the system to control over speed during flight.

10. A fuel or fuel-dumping system that affects fuel flow or causes hazardous leakage during flight.

11. An unintended landing gear extension or retraction, or opening or closing of landing door during flight.

12. Brake system components that result in loss of brake actuating force when the aircraft is in motion on the ground.

13. Aircraft structure damage that requires major repair.

14. Cracks, permanent deformation or severe corrosion of aircraft structure, if more than the maximum acceptableto the manufacturer or the Authority.

15. Aircraft system or component or systems malfunctions, which results in taking emergency actions during flight.(except action to shut down an engine).

16. Each interruption to a flight, unscheduled change of aircraft en route, or unscheduled stop or diversion from arout Interruption to a flight caused by mechanical difficulties or malfunctions.

17. Any abnormal vibration or buffeting caused by a structural or system malfunction, defect, or failure.

18. A failure or malfunction of more than one attitude, airspeed, or altitude instrument during a give operation ofthe aircraft.

19. The number of engines removed prematurely because of malfunction, failure or defect, listed by make andmodel and the aircraft type in which it was install.

20. The number of propeller featherings in flight, listed by type of propeller and engine and aircraft on which it wasinstalled.

Instruction for Completing Service Difficulty Form

1. Sequence of Report in each year such as AC 01/2011.

2. Aircraft Operator name such as ASC.

3. Enter the registration number of the aircraft such as HS-ASC,HS-BRM etc.

4. Enter the aircraft system and subsystem, respectively by the numerical symbols (ATA Spec 100) example enginecylinder 7230 enters only 7230.

5. Type of aircraft such as Cessna 172 S, Beechjet 400A.



AC Aviation SERVICES DIFFICULTY REPORT

CARRIER ACFT REG. ACFT TYPE STATUS

OPEN [ ] SUPP.#____ [ ] CLOSE [ ]

Attn: THAI DCA DATE OF OCCURRENCE PLACE OF OCCURRENCE

CC: Acft Mfg Rep………. Eng Mfg Rep……….. ………………………….. COMMENT (Describes the service difficulty and their circumstances under which is occurred state probable cause and recommendations to prevent recurrence

use reverse side if needed)

OCCURRENCE …………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………….. ……………………………………………………………………………………………………………………………..

PHASE OF OPERATION

GROUND CRUISE

TOWING DESCENT

PUSHBACK APPROACH

TAXI GO AROUND

TAKE-OFF LANDING

CLIMB AFTER

LAND

ACTION: …………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………….. ……………………………………………………………………………………………………………………………..

SPECIFIC PART CAUSING PROBLEM

Part Name: Part TT / TSN:

MFG P/N: Part TSO:

MFG S/N: Last Place of OVHL:

Part Condition: ATA Code:

Part / Defect Location:

NEW INSTALLED PART DETAILS

VENDOR MANUFACTURING MFG P/N MFG S/N

REMARK: …………………………………………………………………………………………………………………………… ……………… …………………………………………………………………………………………………………… ……………… ……………………………………………………………………………………………………………

SUBMITTED BY: _________________________________________ / ____________________________________________

NAME (_________________________________________) (Organization) DATE ____________________

Fig. 2.6: ACA Service Difficulty Report Form



6. Open: Check this block if the report is complete and there is more information forthcoming. Closed: Check thisblock if the report is complete and no further information expected to be reported on this particular occurrence.Supplemental reports are entered as Supp.#1 open if there is more information to follow or Supp.#1 Closedindicating is the final report.

7. Actual date of the occurrence.

8. Place where the difficulty occurred such as BKK, KRT etc.

9. Actual date the form was submitted.

10. Instruction

11. Occurrence: The statement should identify and describe the cause of the malfunction, failure or defect.

12. Action: Corrective action taken to prevent recurrence. If additional space is required to give the complete storyuse the reverse side of the form. Make reference to any attachment such as pictures, IPC, drawing, etc.

13. Signature of the person who submit the report and the organization.

14. Check block, the person who submit.

15. Name of part that caused the difficulty.

16. Enter the manufacture’s part number.

17. Enter the words which best describe the part condition such as broken, chafed, cracked, corroded, etc.

18. Locate the discrepancy part or the defect. Example; R/H gearbox jacking point, left outboard, etc. Enter thetotal service time of the part in whole hours.

19. Enter the service time of the part since it was last overhauled in whole hours. Example: 841:30 hours.

20. Enter the time between overhaul of part.

21. Enter the last place that part was overhauled.

22. Enter component name.

23. Enter the component manufacture’s model or part number.

24. Enter manufacture’s name that make the component.

25. Serial number of component.

26. Phase of Operation Enter the stage of flight or ground operation the aircraft was engaged in when the reportedfailure, malfunction, or defect occurred or was observed.

Engineering Activity

The jobs not concerning the scheduled task or any approved task according to the Major Repair & ModificationStandards, Minor Repair, Minor Alteration and Major Alteration must have the engineering take action to certify forcorrect and safety so as to release the aircraft in serviceable condition. Matter of design change from the originaldesign has also been under the responsibility of technicians and mechanics.

Reliability Programs

Not applicable for small aircraft and aircraft not base on MSG logic or aircraft that contain overhaul time periods forall significant aircraft system components.



Daily/Preflight Inspection

The Daily/Preflight Inspection, as the name implied, is the inspection that should be carried out prior to commencinga flight. The inspection usually consists of visual and operational check of certain items and/or systems to ensure forserviceable and operable of the specified items and/or systems, and finally the whole airplane is fit to fly.

Aircraft Preflight Inspection is performed by License Aircraft Engineer which authorized by AC Aviation Co., Ltd.or Pilot-In-Command to release for flight will be issued by using a signature accompanying license number and date-month-year which to be performed.

Generally, the inspection should be made before the first flight of the day as close as practicable to the intendeddeparture time. The inspection should be carried out in accordance to current instruction/checklist specified by theaircraft manufacturer for particular aircraft model.

Upon completion of the inspection and the Certified Maintenance Personnel of the company who made and/or super-vise the inspection determine that the aircraft is airworthy and ready to be flown, an Airworthiness Release will beissued per procedures outlined in Engineering Activity.

Once the Airworthiness Release is issued, it will valid until midnight, local time, of the same day. If the aircraft isto be flown after midnight, the Airworthiness Release must be re-issued except for continuous flight after midnight inwhich the validity will expire upon landing.

Aircraft Weight and Balance

Aircraft Weight and Requirement

Whenever maintenance or modification is performed on the aircraft that may significantly effect weight and balanceof the aircraft, weighing of the aircraft shall be required, otherwise, weighing of the aircraft must be carried out at the4 years interval.

Weight and Moment Change

Weight and moment of the aircraft may change significantly subsequent to modification, Engineering and planningshall carry out calculation of weight and moment figures and Flight Service shall be advised accordingly.

Functional Check Flight

Upon completion of particular maintenance services, a functional check flight may be required to ensure proper oper-ation of item and/or system involved.

The Quality Control Inspector and/or the Chief of Maintenance may request for functional check flight after a mainte-nance service. Final approval should be obtained from the Chief Executive Officer

Prior to commencing a functional check flight, the item and/or system involved should be fully ground tested fornormal operation. Daily/Preflight Inspection must also be accomplished except the Airworthiness Release should notbe issued prior to the flight.

As a general rule, functional check flight should be conducted during the day time with good weather conditionsand only necessary flight crew and the technician performed the maintenance work will be on board the aircraft. Nopassenger will be allowed in any circumstances.



Airworthiness & Maintenance Release

Airworthiness Release

An Airworthiness Release is a certification, issued by Certified Maintenance Personnel of the Maintenance Divisionto certify that the aircraft is in an airworthy condition and fit to fly.

Prior to issue the Airworthiness Release, maintenance personnel should ensure that at least the following conditionsand specification are met.

• Daily/Preflight Inspection Check List for particular aircraft model has gone through item-by-item with satisfac-tory condition.

• Aircraft documents specified in the article 16 of the Air Navigation Act B.E. 2497 are available on board theaircraft.

• No known defect without proper rectification/ deferral remains on the aircraft.

To issue the Airworthiness Release for an aircraft, the Certified Maintenance Personnel must enter his signature withhis license number under the statement “I certify that this aircraft is safe for flight” and the date of certification in theAircraft Flight Log/Journey Log of the aircraft.

If the certification is made at the home base, the yellow copy of the flight log will be pulled out after Pilot-in–Commandaccepted by using a signature accompanying and license number before flight to keep in the aircraft AirworthinessRelease file. The Airworthiness Release file shall be kept for at least 6 months from the date of certification.

Airworthiness Release shall NOT be issued to an aircraft requiring test flight and/or ferry flight for maintenance. TheAirworthiness Release shall only be commenced after such test flight yields satisfactory result.

Maintenance Release

A Maintenance Release is a certification for return to service of an aircraft, engine, propeller, component, and ap-pliance. The release certifies that the aircraft and/or its component has been undergone maintenance and found inan airworthy condition. Issuance of Maintenance Release is mandatory upon completion of the maintenance serviceexcept the Daily/Preflight Inspection.

Prior to issue the Maintenance Release, Certified Maintenance Personnel who issues the certification should ensurethat the following conditions are met.

• The aircraft had been in an airworthy condition prior to the required maintenance and/or preventive maintenance.

• The required maintenance and/or preventive maintenance has been carried out in accordance with the proceduresand recommended practices specified in the approved Maintenance Manual or Service Manual and/or othertechnical information, using the approved equipment and spare parts.

• All of the Life Limited Parts and/or hard time components are not due for replacement/overhaul.

• All of the effected AD, mandatory Service Bulletins must not due for compliance.

To issue a Maintenance Release, the Certified Maintenance Personnel is required to enter his signature with his licensenumber and the date of certification under the Maintenance Release statement “Certifies that the work specified exceptas otherwise specified was carried out in accordance with the requirement of the Air Navigation Act and in respectto that work the aircraft/engine/propeller/aircraft component is considered ready for release to service” stamped, pre-printed or written by himself following the description of work performed in the appropriated log book or Log BookInsert.



Work Instructions

Form Content

• AC/01-00 Service Difficulty Report

• AC/02-00 Job Card

• AC/03-00 Aircraft Log Form

• AC/04-00 work Order

• AC/05-00 Airworthiness Directive Control List

• AC/06-00 Service Bulletin List

Services Difficulty Report

AC/01-00 Service Difficulty Report

AC Aviation SERVICES DIFFICULTY REPORT

CARRIER ACFT REG. ACFT TYPE STATUS

OPEN [ ] SUPP.#____ [ ] CLOSE [ ]

Attn: THAI DCA DATE OF OCCURRENCE PLACE OF OCCURRENCE

CC: Acft Mfg Rep………. Eng Mfg Rep……….. ………………………….. COMMENT (Describes the service difficulty and their circumstances under which is occurred state probable cause and recommendations to prevent recurrence

use reverse side if needed)

OCCURRENCE …………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………….. ……………………………………………………………………………………………………………………………..

PHASE OF OPERATION

GROUND CRUISE

TOWING DESCENT

PUSHBACK APPROACH

TAXI GO AROUND

TAKE-OFF LANDING

CLIMB AFTER

LAND

ACTION: …………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………….. ……………………………………………………………………………………………………………………………..

SPECIFIC PART CAUSING PROBLEM

Part Name: Part TT / TSN:

MFG P/N: Part TSO:

MFG S/N: Last Place of OVHL:

Part Condition: ATA Code:

Part / Defect Location:

NEW INSTALLED PART DETAILS

VENDOR MANUFACTURING MFG P/N MFG S/N

REMARK: …………………………………………………………………………………………………………………………… ……………… …………………………………………………………………………………………………………… ……………… ……………………………………………………………………………………………………………

SUBMITTED BY: _________________________________________ / ____________________________________________

NAME (_________________________________________) (Organization) DATE ____________________

Fig. 2.7: ACA Service Difficulty Report Form

Job Card

AC/02-00 Job Card



A/C TYPE BE. 400A REGN. HS- SERIAL No. RK- JOB No. PAGE OF

T.A.T. HSR. MINS TOTAL LDGS. TECH. LOG REF.: DATE:

ENGINES: PRATT & WHITHEY ENGINE # 1

ENGINE # 2

#1 T.E.I. HSR. MINS.

#2 T.E.I. HSR. MINS.

# 1. C.S.N.:

# 2. C.S.N.:

ITEM DATE REPORT BY NATURE OF DEFECT / REQUIRED

ITEM RECTIFICATION / PERFORMED INCL. S/Nos., GRN’s MECH./LAE, LIC # DATE

RECORD OF SPECIAL TOOLS USED

NAME S/N LAST CAL NEXT CAL. DUE

_____ / _____ /_____ _____ / _____

_____ / _____ /_____ _____ / _____

_____ / _____ /_____ _____ / _____ /

L.EA. SIGNATURE IN THIS COLUMN WILL BE INTEPPRTED TO THE EFFECT: ALL THE ABOVE WORK HAS BEEN ACCOMPLISHED IN ACCORDANCE WITH THE MANUFACTURER’S INSTRUCTIONS AND THE REQUIREMENTS OF THE AIR NAVIGATION ACT AND IN THAT RESPECT, THE AIRCRAFT, ENGINES AND ALL ACCESSORISE ARE CONSIDERED FIT FOR RETURN TO SERVICE

Fig. 2.8: ACA Job Card

2.3. Work Instructions 45


Aircraft Log Form

AC/03-00 Aircraft Log Form

Work Order

AC/04-00 work Order

AD & SB Control List

AC/05-00 Airworthiness Directive Control List

Warning: AD & SB Control List to be added.

List of Airworthiness Review Staff

Warning: List of Airworthiness Review Staff to be added.

List of Sub-contractors

No. Sub-contractor Company Name1 Siam General Aviation Co.Ltd.2 Jet Aviation Singapore Pte. Ltd.3 Hawker Pacific Singapore Pte. Ltd.

Operational Manual (OM)


Quality Assurance Manual (QAM)

Record Revision

The person incorporating the revision(s) into the manual shall complete the Record of Revisions page. The pagesidentified with a change bar are either replacement pages or new (original) issued pages. Remove corresponding oldpages and replace or add new pages. Remove pages marked DELETED; there are no replacement pages for deletedpages.



Aircraft Model _____________________ Serial Number _______________________

Reg # ____________________________ Owner’s Name _______________________

DATE

(1)

NUMBER

OF FLIGHTS

(2)

DURATION

OF FLIGHTS

(3)

ACCUMULATIVE TOTALS

HOURS

(4)

CYCLES

(5)

HOURS MINUTESSINCE

NEW

SINCE

O/H

SINCE

NEW

SINCE

O/H

Fig. 2.9: ACA Aircraft Log Form

2.5. Quality Assurance Manual (QAM) 47


Fig. 2.10: ACA Work Order

Fig. 2.11: AC Aviation Flight Operation Organisation



RevisionNumber

Date ofIssue

Page(s) Revised Explanation of What hasbeen Revised or Removed

Date ofInsert

Approved andInserted By

Ini-tials

Original 01/03/2017Details follow inthe next section.

Record of Temporary Revision

RevisionNumber

Date ofIssue

Page(s)Revised

Explanation of What hasbeen Revised or Removed

Date ofInsert

Approved andInserted By

InitialsOriginal

-none-

Detailed Revision

Revison: Original Date: 01/03/2017

Page Date Revision NumberQAM Page-1 01/03/2017 OriginalQAM Page-2 01/03/2017 OriginalQAM Page-3 01/03/2017 OriginalQAM Page-4 01/03/2017 OriginalQAM Page-5 01/03/2017 OriginalQAM Page-6 01/03/2017 OriginalQAM Page-7 01/03/2017 OriginalQAM Page-8 01/03/2017 OriginalQAM Page-9 01/03/2017 OriginalQAM Page-10 01/03/2017 OriginalQAM Page-11 01/03/2017 OriginalQAM Page-12 01/03/2017 OriginalQAM Page-13 01/03/2017 OriginalQAM Page-14 01/03/2017 OriginalQAM Page-15 01/03/2017 OriginalQAM Page-16 01/03/2017 OriginalQAM Page-17 01/03/2017 OriginalQAM Page-18 01/03/2017 OriginalQAM Page-19 01/03/2017 OriginalQAM Page-20 01/03/2017 OriginalQAM Page-21 01/03/2017 OriginalQAM Page-22 01/03/2017 OriginalQAM Page-23 01/03/2017 OriginalQAM Page-24 01/03/2017 OriginalQAM Page-25 01/03/2017 OriginalQAM Page-26 01/03/2017 OriginalQAM Page-27 01/03/2017 OriginalQAM Page-28 01/03/2017 OriginalQAM Page-29 01/03/2017 OriginalQAM Page-30 01/03/2017 Original



QAM Page-31 01/03/2017 OriginalQAM Page-32 01/03/2017 OriginalQAM Page-33 01/03/2017 OriginalQAM Page-34 01/03/2017 OriginalQAM Page-35 01/03/2017 OriginalQAM Page-36 01/03/2017 OriginalQAM Page-37 01/03/2017 OriginalQAM Page-38 01/03/2017 OriginalQAM Page-39 01/03/2017 OriginalQAM Page-40 01/03/2017 OriginalQAM Page-41 01/03/2017 OriginalQAM Page-42 01/03/2017 OriginalQAM Page-43 01/03/2017 OriginalQAM Page-44 01/03/2017 OriginalQAM Page-45 01/03/2017 OriginalQAM Page-46 01/03/2017 OriginalQAM Page-47 01/03/2017 OriginalQAM Page-48 01/03/2017 OriginalQAM Page-49 01/03/2017 OriginalQAM Page-50 01/03/2017 OriginalQAM Page-51 01/03/2017 OriginalQAM Page-52 01/03/2017 OriginalQAM Page-53 01/03/2017 OriginalQAM Page-54 01/03/2017 OriginalQAM Page-55 01/03/2017 OriginalQAM Page-56 01/03/2017 OriginalQAM Page-57 01/03/2017 OriginalQAM Page-58 01/03/2017 OriginalQAM Page-59 01/03/2017 OriginalQAM Page-60 01/03/2017 OriginalQAM Page-61 01/03/2017 OriginalQAM Page-62 01/03/2017 OriginalQAM Page-63 01/03/2017 OriginalQAM Page-64 01/03/2017 OriginalQAM Page-65 01/03/2017 OriginalQAM Page-66 01/03/2017 OriginalQAM Page-67 01/03/2017 OriginalQAM Page-68 01/03/2017 OriginalQAM Page-69 01/03/2017 OriginalQAM Page-70 01/03/2017 OriginalQAM Page-71 01/03/2017 OriginalQAM Page-72 01/03/2017 OriginalQAM Page-73 01/03/2017 OriginalQAM Page-74 01/03/2017 OriginalQAM Page-75 01/03/2017 OriginalQAM Page-76 01/03/2017 OriginalQAM Page-77 01/03/2017 Original



QAM Page-78 01/03/2017 OriginalQAM Page-79 01/03/2017 OriginalQAM Page-80 01/03/2017 OriginalQAM Page-81 01/03/2017 OriginalQAM Page-82 01/03/2017 OriginalQAM Page-83 01/03/2017 OriginalQAM Page-84 01/03/2017 OriginalQAM Page-85 01/03/2017 OriginalQAM Page-86 01/03/2017 OriginalQAM Page-87 01/03/2017 OriginalQAM Page-88 01/03/2017 OriginalQAM Page-89 01/03/2017 OriginalQAM Page-90 01/03/2017 OriginalQAM Page-91 01/03/2017 OriginalQAM Page-92 01/03/2017 OriginalQAM Page-93 01/03/2017 OriginalQAM Page-94 01/03/2017 OriginalQAM Page-95 01/03/2017 OriginalQAM Page-96 01/03/2017 OriginalQAM Page-97 01/03/2017 OriginalQAM Page-98 01/03/2017 OriginalQAM Page-99 01/03/2017 OriginalQAM Page-100 01/03/2017 OriginalQAM Page-101 01/03/2017 OriginalQAM Page-102 01/03/2017 OriginalQAM Page-103 01/03/2017 OriginalQAM Page-104 01/03/2017 OriginalQAM Page-105 01/03/2017 OriginalQAM Page-106 01/03/2017 OriginalQAM Page-107 01/03/2017 OriginalQAM Page-108 01/03/2017 OriginalQAM Page-109 01/03/2017 OriginalQAM Page-110 01/03/2017 OriginalQAM Page-111 01/03/2017 OriginalQAM Page-112 01/03/2017 OriginalQAM Page-113 01/03/2017 OriginalQAM Page-114 01/03/2017 OriginalQAM Page-115 01/03/2017 OriginalQAM Page-116 01/03/2017 OriginalQAM Page-117 01/03/2017 OriginalQAM Page-118 01/03/2017 OriginalQAM Page-119 01/03/2017 OriginalQAM Page-120 01/03/2017 OriginalQAM Page-121 01/03/2017 OriginalQAM Page-122 01/03/2017 OriginalQAM Page-123 01/03/2017 OriginalQAM Page-124 01/03/2017 Original



AC Aviation Quality Policy

Quality is one of our core business functions. We are committed to developing, implementing, maintaining andconstantly improving quality strategies and processes to ensure that all our aviation activities take place under abalanced allocation of organizational resources, aimed at achieving the highest level of quality and meeting nationaland international standards, while delivering our services.

Our commitment is to:

1. Support the management of quality through the provision of all appropriate resources that will result in an orga-nizational culture that fosters the best practices, encourages safety through quality, encourages communicationbetween all departments and actively manages the quality system.

2. Enforce the management of quality as a primary responsibility of all Nominated Persons, department managersand employees.

3. Clearly defines Nominated Persons and employees quality responsibilities in their assigned duties.

4. Ensure and open door policy that ensures that no disciplinary action will be taken against any employee whodiscloses a quality, safety or compliance concern through the voluntary reporting system, unless such disclosureindicates, beyond any reasonable doubt, an illegal act, gross negligence, or a deliberate or wilful disregard ofregulations or procedures as determined by the Head of Flight Operations.

5. Complying with and, wherever possible, exceed, legislative and regulatory requirements and standards;

6. Ensure that sufficient skilled and trained human resources are available to implement quality strategies andprocesses.

7. Ensure that all staff are provided with adequate and appropriate aviation quality information and training areprovided to all employees.

8. Establish and measure our quality performance against realistic safety and quality performance targets.

9. Continually improve our quality performance through management processes that ensure that relevant actionsare taken and are effective.

10. Ensure that our contract service providers systems and services that support our operations meet our qualitystandards.

All levels of management and all employees are accountable for the delivery of this highest level of quality startingwith AC Aviation Company Limited (DBA, Bangkok Jets) Accountable Manager.

AC Aviation Quality Assurance Manual Signature Page

Issue 00 Revision 00

Date: 01/03/2017

Attention: Original papaer copy maintain all signatures

Approval/Acceptance No.

Head of Flight Operations Name:

Singatue:

Head of Quality Name:

Signature:

Accountable Manager Name:



Signature:

CAAT Acceptance

Attention: Original paper contains all signatures.

CAAT Approval Reference No.

Inspector Name:

Signature:

Director Name:

Signature:

Introduction

The Quality Assurance Manual enables AC Aviation Company Limited (DBA, Bangkok Jets) to monitor compliancewith CAAT requirements and the guidance set forth in ICAO Doc 9859 AN/474, (Quality Assurance Manual QAM)and the AOC issue by the CAAT.

AC Aviation Company Limited (DBA, Bangkok Jets) has taken into account human factors principles when creatingthe QAM. The Head of Quality shall ensure that the QAM is maintained in a form in which it can be used withoutdifficulty.

AC Aviation Company Limited (DBA, Bangkok Jets) shall utilize our Quality Assurance System (QAS) to assessreported or discovered non-compliance related to AC Aviation Company Limited (DBA, Bangkok Jets) flight andmaintenance operations.

AC Aviation Company Limited (DBA, Bangkok Jets) QAS addresses the formal and systematic approach to overallquality and its related processes and activities rather than occupational quality, environmental protection, or customerservice quality.

AC Aviation Company Limited (DBA, Bangkok Jets) will provide oversight for the quality of our contracted serviceproviders policies and procedures. The Head of Quality will schedule audits and coordinated inspections for allcontracted service providers to ensure compliance with AC Aviation Company Limited (DBA, Bangkok Jets) qualitystandards.

AC Aviation Company Limited (DBA, Bangkok Jets) understands that we may issue a Quality Assurance Manual inseparate volumes. With the approval of the Authority, copies of the Quality Assurance Manual may be distributed toCompany personnel in an electronic format which may be accessed through AC Aviation Company Limited (DBA,Bangkok Jets) employee’s website.

Company Legal Business Name

AC Aviation Company Limited (DBA, Bangkok Jets) is the Company’s legal business name: however, the acronymof ACA shall be used in this Quality Assurance Manual when referring to AC Aviation Company Limited (DBA,Bangkok Jets)



Common Language

This entire Quality Assurance Manual has been prepared in accordance with ISO 9001/ Quality Management and PartM as specified is in the English language. Should it become necessary for AC Aviation Company Limited (DBA,Bangkok Jets) to produce a new Quality Assurance Manual or major parts of the Quality Assurance Manual, it will beprepared in the English language.

ACA understands that with the approval of the Authority we may translate and use the manual or parts thereof, intoanother language to ensure that that all personnel are able to understand parts of the QAM that pertain to their dutiesand responsibilities.

Principle Place of Business

ACA meets the meets the prescribed requirements applicable to the operations of civil aircraft for the purpose of thecommercial air transportation as ACA’s principal place of business and offices are located at the following addresses.

AC Aviation Company Limited Tax ID: 0105553043254Main Business Office Hangar No. 46,

Viphavadee-RangsitRd., Sanambin,Donmuang, Bangkok,10210 Thailand

Telephone:+66(0)2-504-3598Facsimile:+66(0)2-504-3597

Aerodome Operation OfficeMaintenance Office

Changes to ACA’s AOC

Any change affecting the scope of ACAs AOC or the operations specifications that have been triggered by discoveriesthrough a quality audit or inspection will require approval by CAAT.

When changes to the AOC are pending the Head of Flight Operations shall provide the Authority with any relevantdocumentation. Changes shall only be implemented upon receipt of formal approval by the CAAT. ACA understandsthat we may operate under the conditions prescribed by the CAAT during such changes, as applicable.

ACA will give the Authority 10 day’s prior notice of a proposed change of a Nominated Person unless the circum-stances are exceptional.

System of Amendment and Revision

Persons Responsible for Issuance of Amendments and Revisions to the QAM

All Nominated Persons will consult with the Head of Quality when they feel a revision is necessary to this QAM.The Head of Quality will then consult with the Head of Flight Operations regarding the revision. The Head of FlightOperations and Head of Quality may agree that a revision is not needed or may proceed with the revision process andrefer the revision to the Quality Assurance Committee for approval.

The following Nominated Persons are responsible for any revisions to this QAM for the department that they oversee:

• The Head of Flight Operations is responsible for overseeing and the issuance of ALL revisions and amendmentsto the QAM;

• The Head of Quality will oversee revisions related to ACA’s Quality Assurance Manual relating to quality thatis applicable to flight, ground operations and training topics;

• The Head of Flight Training will oversee revisions related to quality for ground and flight training for all Flightand In-Flight Service Representatives; The Head of Engineering will oversee revisions related to quality in themaintenance department and Part M.

• The Head of Ground Training will oversee revisions related to quality for all ground operations and groundtraining subjects for all ground operations employees and contracted ground handling companies;



• The Security Manager will oversee all quality related revisions for security and security training of ACA em-ployees.

Note: The person making a revision to this Quality Assurance Manual is responsible for checking all other ACAmanuals to ensure that the revision to the Quality Assurance Manual does not trigger a revision to another ACAmanual. The person making the revision to the Quality Assurance Manual is responsible for making revisions to allother ACA manuals that have been affected by the Quality Assurance Manual revision.




CHAPTER 3

Aircraft Technical Publication

Beechcraft Publications

57

http://www.beechcraft.com/customer_support/technical_publications/


58 Chapter 3. Aircraft Technical Publication

CHAPTER 4

Operating Records

Flight Operating Records


Year 2011

Year 2012

Year 2013

Year 2014

Year 2015

Aircraft Maintenance Records


59


Year 2011

Year 2012

Year 2013

Year 2014

Year 2015

60 Chapter 4. Operating Records

CHAPTER 5

Personnel Credentials & Licenses

Permanent Personnel

Bunphot Namgthoy

61


Positions & Service Terms

Airport Licensed (DMK) Driver (2nd March 2015 - Present)

Nationality

Thai

Educations

Mathayom 3 (Wat Narong School)

Professional Training

• Certificate (Aviation Human Factor) (Royal Sky Company Limited)

Professional Membership & Licenses

Thai Driving License (25th May 1999 - 19th May 2016)

Certificates

Warning: To be added.

Contact Information

Address 25/1 Moo 3, Tamboon Sripharn, Amphur Sawangha, Angthong Province

Telephone +66 (0)96 230 8427

Email none

Emergency Contact Person Mrs. Ngamta Lansanthat (Wife) Telephone: +66 (0)87 793 6046

62 Chapter 5. Personnel Credentials & Licenses


Captain Palang Kumlek


Captain Pilot (2014 - present)

Director of Operations (2015 - present)

Nationality

Thai

Educations



Certificates

Contact Information

Address

Telephone

Email

5.1. Permanent Personnel 63


Emergency Contact Person

Dharika


Nationality

Thai

Educations



Certificates

Contact Information

Address

Telephone

Email


Jesse L.


Nationality

Thai

Educations



Certificates

Contact Information

Address

Telephone

Email




Kantaporn Warinrak


Assistant Flight Dispatcher (September 2013 ) Quality Assuarance Officer (July 2015)

Nationality

Thai

Educations



Certificates

Contact Information

Address

Telephone

Email




Payao Buranaphanit


House Keeper (October 2011 - Present)

Nationality

Thai

Educations

Primary School Garde 6 (Bung Ai Jiam School)


• None


None



Certificates

Warning: To be added.

Contact Information

Address 69 Moo 7, Tamboon Jngngam, Amphur Noung-Ngasai, Suphanburi Province

Telephone +66 (0)89 682 3274

Email none

Emergency Contact Person Mr. Sook Thongkham (Husband) Telephone: +66 (0)86 895 6770

Repop P.


Nationality

Thai

Educations



Certificates

Contact Information

Address

Telephone

Email


Stephen C. Levesque




Nationality

Educations



Certificates

Contact Information

Address

Telephone

Email


Supawan K.


Nationality

Thai

Educations



Certificates

Contact Information

Address

Telephone

Email




Yothin T.


Nationality

Thai

Educations



Certificates

Contact Information

Address

Telephone

Email


Wg.Cdr. Phat Winmoom


Nationality

Thai

Educations



Certificates

Contact Information

Address

Telephone

Email




Prasit Sugarigi


Nationality

Thai

Educations



Certificates

Contact Information

Address

Telephone

Email


Temporary Personnel

Paisan Khonjumpa, MIEAust; CPEng

Postions & Service Terms

Board of Directors Member (2015 - present)

Nationality

Thai



Educations

• B.Eng. (Electronics & Communications Engineering), University of New England

• M.B.A. (Management), Chulalongkorn University

• Certificate (ASEAN Economic Studies), King Prajadhipok’s Institute

• Advanced Certificate (Public Economic Management), King Prajadhipok’s Institute


• Certificate (Healthcare Management Fellowship), BDMS

• Certificate (Aviation Medicine), Civil Aeromedical Center, Bangkok Hospital


• MIEAust; CPEng, Institute of Engineers Australia

Certificates

Contact Information

Address 130/1, Moo 14, Li, Li, Lamphun 51110

Telephone +66 (0)81 889 3482

Email [email protected]

Emergency Contact Person Mrs. Arphakorn Khonjumpa, Telephone: +66 (0)87 172 3544

Teerapong Prajittanond

5.2. Temporary Personnel 71



Fig. 5.1: Paisan Khonjumpa’s Certificates



Nationality

Thai

Postions & Service Terms

Project Manager (2015 - present)

Educations

B.Ed. (Industrail Engineering), Rajamangala University of Technology


• Certificate (Six Sigma Black Belt ), MBGi

• Certificate (Lean Mfg ), MBGi

• Certificate (ISO9001)


None

Certificates

Warning: To be provided.

Contact Information

Address 1/124, Moo 5, Samet , Muang-Chonbri , Chonburi 20000

Telephone +66 (0)82 351 6365


Emergency Contact Person Mrs. Kulayapa Prajittanond , Telephone: +66 (0)84 695 4087

5.3. Internship 73



Fig. 5.2: Summer 2015



Internship

Assupa Ratchadanon


Mechanic Trainee (June - July 2015)

Nationality

Thai

Educations

• Mathayom 6 Ratchasima Wittayalai, Thailand

• Student (Electronics Engineering) Faculty of Engineering, King Mongkut’s Institute of Technology Ladkrabang,Thailand

5.3. Internship 75



none


none

Certificates

none

Contact Information

Address 135/12 detudom Rd, Tambon Nai Meuang, Amphur Meuang, Nakhonratsima

Telephone 0819080169


Emergency Contact Person No name supplied, Telephone: +66 (0)81 789 0662




Kritsadawut Usaka



Nationality

Thai

Educations

• Mathayom 6 Phimai Wittaya School, Nakhonratchasima, Thailand

• Student (Mechanical Engineering) Faculty of Engineering, King Mongkut’s Institute of Technology Ladkra-bang, Thailand


none

5.3. Internship 77



none

Certificates

none

Contact Information

Address 43/3 Suriyautai Rd. Tambon Naimeung Phimai District Nakhonratchasima Province, Thailand.

Telephone +66 (0)87-3786286


Emergency Contact Person Siriluk Usaka Telephone: +66(0)89-9483219

Samita Bunkerd






Nationality

Thai

Educations

• Mathayom 6 Chonkanyanukoon School Chonburi, Thailand

• Summer Course LSI Cambridge Cambridgeshire, England

• Student (Mechanical Engineering) King Mongkut’s Institute of Technology Ladkrabang, Thailand


none


none

Certificates

• Certificate (English studies) Language Studies International (LSI) Cambridgeshire, England

Contact Information

Address 48/2 Sukhumvit Rd. Sriracha Chonburi, Thailand

Telephone +66 (0)90 984 2622


Emergency Contact Person Kularb Kongniwatsiri, Telephone: +66 (0(89 120 9998

5.3. Internship 79



Sirichai Kongthavee



Nationality

Thai

Educations

• Student (Agricultural Engineering) Faculty of Engineering, King Mongkut’s Institute of Technology Ladkra-bang, Thailand


none




none

Certificates

none

Contact Information

Address 20 Moo 3, Tamboon Dong Maphai, Amphur Saimoon, Yasothorn, Thailand

Telephone +66 (0)99 9035534


Emergency Contact Person Viroj Kiatskulthong, Telephone: +66 (0(87 160 4965

Viroj Kiatskulthong

5.3. Internship 81





Nationality

Thai

Educations



none


none

Certificates

none

Contact Information

Address 14 Moo 10, Tamboon Sripattana, Kampangsean, Nakorn Prathom, Thailand

Telephone +66 (0)87 160 4965


Emergency Contact Person None




Vitawat Suenoi



Nationality

Thai

Educations



none

5.3. Internship 83



none

Certificates

none

Contact Information

Address 66/3 Chalongkrung 1 Rd., Ladkrabang, Ladkrabang, Bangkok, Thailand

Telephone +66 (0(99 106 0516


Emergency Contact Person none



CHAPTER 6

Indices and tables

• genindex

• modindex

• search

85


86 Chapter 6. Indices and tables

Index

AAccountable Manager/General Manager, 4Assistant Dispatcher, 11Assistant Planner, 14

CChief of Maintenance, 12Chief Pilot, 8

DDispatcher, 10

EEngineering & Planning Control Officer, 14

FFlight Operations Director (DO), 7Flight Operations Manager, 10Flight Safety Officer, 9

MMaintenance Director, 12Material & Logistic Officer, 14Mechanics, 15

QQuaity Control Officer, 13Quality Assurance Officer, 8

TTechnicians, 14Training Manager, 9

87

Documents

AC-Aviation Documentation Documentation