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Academy for Facilities Management
HIGHER CERTIFICATE IN
FACILITIES MANAGEMENT
Programme Outline
Date of last revision: November 2012 Copyright reserved
SAQA Course ID: 75283 DoHE Reg. No. 2009/HEO7/012
95323 Waterkloof 0145 012-460-8908 FAX 012-347-6529 082 568 5824
Enterprise No. 2005/009477/23 e-mail: [email protected] website: www.a4fm.co.za
The Academy for Facilities Management (A4FM) - Provisionally registered with the Department of Higher Education and Training until 31 December 2013 as a private higher education institution under the Higher Education Act (1997). Provisional registration certificate: No. 2009/HE07/012.
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1. ACADEMY FOR FACILITIES MANAGEMENT PTY (Ltd.)
Head Office Contact Details: P.O. Box 95323
Waterkloof
0145
Tel: 012 460-8908
Fax: 012 347 6529
e-mail: [email protected] / [email protected]
web: www.a4fm.co.za See below for site of delivery details.
2. ACADEMY FOR FACILITIES MANAGEMENT - Vision & Mission The Academy offers the Higher Certificate in Facilities Management, which is a registered programme (SAQA programme ID number 75283 ) at NQF level 5 (120 Credits). The programme is delivered via the distance learning mode (part time correspondence), but includes a number of contact sessions which students are invited to attend. See below for more details – p.17.
Vision: The institution of choice for a formal tertiary learning path in facilities management in
SA.
Mission: We offer formal Facilities Management (FM) training to people who want to advance their careers in the field of Facilities Management.
Mission Statement: We offer FM programmes to people who want to advance their careers in the field of
FM by achieving formal tertiary qualifications and related training. Our training is
done on a part-time basis via the distance learning mode and is primarily focused on
unqualified people who are already employed in the FM industry. We also undertake
consulting work as a means of sharing our knowledge and practical experience of
FM.
Objectives:
• To create a formal learning path for people who work in the FM environment
• To register an advanced certificate/s in FM. • To ensure effective roll-out of the HCFM programme.
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The Team
Johann Eiselen
Position: Director & Head of Academy; Academic Head;
Lecturer (Full-Time)
Formal Qualifications
• BA (Hons.) Economics University of Pretoria (1976)
• BA (Hons.) Strategic Studies Rand Afrikaans University (1986)
• Master Programme in Management Studies (UP) (1988/89)
• International Diploma in Facilities Management (2000) (FMH(SA))
Previous Experience
• Diplomatic Service (Department of Foreign Affairs) (1975 – 1989)
• Partner at Omniplan (Business and Management Consultants) (1990 - )
• Managing Partner FMSA (Lecturing and FM consulting (2000 - )
• Part time lecturer in Facilities Management (Pretoria Technikon) – 2001-3
• Part time lecturer in Facilities Management (University of Pretoria – MSc. in Real
Estate) since 2004 & supervisor for MSc treatise in FM (since 2006)
• Head of Department FM: Centurion Academy (2004 – 2009)
Professional Bodies:
• Member of SA Facilities Management Association
Nicola Young
Position: Head Quality Assurance & Compliance
(Part-Time)
Formal Qualifications:
• BA University of KZN (1996)
• Post Grad Dip IR University of KZN (1998)
• M.Ed (Adult Education) University of KZN (2000)
Previous experience:
• Consultant in the field of Higher and Further Education
• Quality Assurance and Regulatory Compliance Manager, National Private Colleges
(Lyceum and Success Colleges)
• Academic Executive, Damelin
Professional Bodies:
• Fellow – Association of Business Executives (United Kingdom)
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Katalin (Esh) Kaszas
Position: Administrator (Registrar - Full-time)
Formal Qualifications:
• B.Com (Hons.) National Diploma : Performing Arts Technology, Tshwane University of Technology (2007)
Previous experience:
• Potch Akademie – Academic administration & part-time lecturer (Art);
Okkie Lombaard
Position: Programme Co-ordinator and lecturer for FM Finance, Bu i ld ing Main tenance ,
Health & Safety
Formal qualifications:
• BSc Engineering (Civil), University of Stellenbosch (1975).
• MSc Engineering; (Civil), University of Pretoria (1977).
• BSc Eng (Hons) Construction Project Management, University of
Pretoria (1995)
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Previous Experience
• Executive Director: University Estates; UNISA (2004 - 2011)
• Director Facilities Management; Technikon SA – Florida (1998 – 2003)
• Construction Corps, SADF (1976 – 1997)
• Part-time lecturer in Project Management - Damelin (2002 – 2008)
Professional Bodies
• SA Institution of Civil Engineers
• Higher Education FM Association (HEFMA). Okkie also served as president of
HEFMA (2008 – 2010).
Wolf Weidemann
Position: Part-time lecturer in FM Finance,
Risk management, Health & Safety,
Relocation Formal qualifications:
• BSc Engineering (Electrical) University of Stellenbosch (1968).
• MSc Engineering; Massachusetts Institute of Technology (USA) 1972
Previous experience
• CSIR Project team - South Africa’s first nuclear particle accelerator
• Argonne National Laboratory (Chicago, USA)
• Atomic Energy Board, Director; Instrumentation Group
• Active for some years in the Electronics Industry
• GH Marais & Partners Inc. - Director
• Since 1993 he concentrates on private consulting work and teaching, e.g.
"Veasey's Engineering College", which prepares candidates for the Government
Certificates of [Engineering] Competency. Global School of Business,
Johannesburg. - Project & Production Management. SA Association of Consulting
Engineers - Developed a course "Handling Projects in a Consulting Engineer's
Practice" and “Business Finances for Non-Financial Managers”.
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Professional Bodies
• National Chairman of the Engineers' Association of South Africa (EASA), for the
three years 1976 - 1978. Honorary Membership bestowed in 1984. Served on
Council of the successor South African Society for Professional Engineers
(SPE).
• Honorary Editor of "The Engineer" and its predecessors in name, (the magazine of
the Engineers' Association, now the Society for Professional Engineers) from 1980
to 1990.
• Registered Pr Eng No 691078 on (1969). Appointed to the SA Council for
Professional Engineers (SACPE): 1981 - 1985, 1985 - 1989, 1989 - 1991.
Appointed to its successor, the Engineering Council of South Africa, (ECSA) 1991 -
1995, 1995 - 2001.
• Retired Member: Institute of Electrical Engineers (SAIEE)
• Retired, though Active Member: SA Association of Consulting Engineers (SAACE):
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Ben Burger
Position: Part time Lecturer for Space Planning & Management.
Formal Qualifications:
• B. Architecture, University of Pretoria (1976).
Previous Experience:
• 30 years of professional experience in a diverse field of building categories. These
include Industrial Buildings, Commercial Buildings, Educational Buildings, Cluster
Housing, Shopping centres, Hotel & Lodge developments, Golf Course & Estate
design, Office Buildings, Warehousing, Hospitals & Clinics.
• Space planning, facilities planning and management / resource planning for
complex organisational company structures with specific reference to letting and
commercial feasibility.
• Landscape Architects and an Environmental Planning Consultancy specifically for
Golf Course Design and Architectural Environment
• Currently an Associate with Barnard Burger Architects
• Part time lecturer in Facilities Management (University of Pretoria – MSc. in Real
Estate). Lecturing in Space Planning & Management (2008 - ).
• Part time lecturer in Space Planning & Management for Centurion Academy/FMSA
(2008 - 2009).
Professional Bodies:
Member of the South African Institute of Architects. Registration number: SACAP 2636.
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Chris Schnehage
Position: Part-time lecturer Building Maintenance for FM, FM Information Systems,
Life Cycle Management for FM
Formal Qualifications:
• Government Certificate of Competency (GCC) Electrical & Mechanical
• T3
• Professional Certificated Engineer
Previous experience:
• Mine Engineering
• Resident Engineer / FM – Old Mutual
• Own business - Project Management and Facilities Management
• Part time lecturer in Space Planning & Management for Centurion
Academy/FMSA (2008 - 2009).
Professional Bodies & Associations:
• Engineering Council SA (Pr Cert Eng.) registration number is 8890160. • Member: Institute of Certificated Mechanical and Electrical Engineers
• Member: SA Facilities Management Association (SAFMA)
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Tony Banks
Position: Part-time lecturer Building Maintenance for FM, FM Information
Systems, Life Cycle Management for FM
Formal Qualifications:
• B. Sc. (Civil Engineering), University of Surrey, Guildford, UK (1978).
• Manager Development Diploma, Damelin, Hatfield (1997).
• Certificate in Business and Systems Analysis, Continuing Education at University of
Pretoria (2005).
• Advanced Certificate in Business Analysis, Continuing Education at University of
Pretoria (2007).
Prev ious Experience:
• Define details of computer model for determination of multi-year maintenance
budget based on infrastructure asset life cycle costs for municipal
infrastructure.
• Assist client to procure contractors for maintenance of generators, UPS, HVAC
and electrical equipment in buildings through both tender and negotiation
processes.
• Define the functional requirements for an Education Facilities Management
System including modules for the property register, infrastructure planning,
infrastructure maintenance, property administration and the management of the
programmes for infrastructure development. Define the functional requirements
for a Building Management System, including the standardisation and
documentation of the client’s underlying business processes.
• Define the business process used to define projects for the provision of water &
sanitation in South Africa.
• To prepare a maintenance management policy.
• Part-time lecturer in facilities management (building maintenance, life cycle
costs, FM information systems, etc.) for Centurion Academy / FMSA 9008 - 9).
Professional Bodies:
• Registered as Professional Engineer with ECSA. Registration number ECSA
930055.
• Member: SA Association of Consulting Engineers (SAACE)
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Wilma Drijfhout
Position: Lecturer in Catering & Food Management
(Part time)
Qualifications:
• B.Tech Food Service Management - TUT
• Post Graduate Diploma in Futher
Education and Training - UNISA
Previous experience:
• Food Service unit, Zuid-Afrikaans Hospitaal, Pretoria (3 years)
• Manager, Coffee Republic Restaurant - London
• Hillview High School Grade 10 to 12 – Hotel Management and Catering (6 years)
• Part time lecturer in Space Planning & Management for Centurion
Academy/FMSA (2005 - 2009).
Dave Coetzee
Position: Part-time lecturer Building Maintenance for FM, FM Information
Systems, Life Cycle Management for FM
Formal Qualifications:
• MSc Technology Management, University of Pretoria (registered 2012)
• Master’s in Business Administration, University of Wales, UK (1998)
• BSc Hons Technology Management, University of Pretoria (2011)
• Masters Business Programme (MBP), Natal Technikon, (1994)
• Advanced Business Programme (ABP), Natal Technikon, (1992)
• Masters Diploma in Technology (Eng), Natal Technikon, (1989)
Prev ious Experience:
• Define details of computer model for determination of multi-year maintenance
budget based on infrastructure asset life cycle costs for municipal
infrastructure.
• Aurecon, Structural Technologist / Project Manager / Asset / Structural
Technologist Management / Project Manager / Business Analyst (1994 -present)
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• Durban Municipality, Structural Technologist / Project Coordinator (1988 – 1994)
Professional Bodies:
• Pr. Tech (Eng), Engineering Council of South Africa (ECSA) Reg No : 9370018
• Pr CPM, South African Council for the Project & Construction Management Professions
(SACPCMP) Reg No : D/1935/2010
Member of ICOSE (International Council for Systems Engineering)
Project Management Professional (PMP), Project Management Institute (PMI), USA
(Lapsed)
External Moderators:
1. Michiel Loubser
Formal qualifications:
• B.Sc Engineering (Civil), University of
Stellenbosch (1977).
• Pr Eng B Eng (Hons) (Civ) (Reg:810320)
• B.Sc Facilities Management, TUT / Hanzehogeschool Groningen
(Netherlands) (1999).
• Project Management Professional (PMP) (USA) – Recertified in 2003
• Pr CPM (Registered Professional Construction Project Manager) – SA
(D/701/2005) Previous Experience
• Held various positions responsible for the co-ordination and running of
diverse civil engineering and facilities management projects with
companies like Africon, Turner Townsend, Semenya Furemele, etc. These
projects include compilation of a register of state owned properties,
facilities management of more than 1 million square
meters of retail, office and industrial space,
audit of the technical maintenance function
at The University of the North,
Government’s repair and maintenance
programme to the value of R2 billion p.a.
• Specialist in applying “Archibus”, a computer aided facility management system.
• Part time lecturer in Facilities Management (Pretoria Technikon) (2001 - 3)
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• Part time lecturer in Space Planning & Management for Centurion
Academy/FMSA (2005 - 2006).
• External moderator Centurion Academy, Certificate in FM (2007 - 2009)
Professional Bodies:
• South African Institution of Civil Engineers
• Engineering Council of SA
• South African Facilities Management Association
• Member of the Project Management Institute (PMI USA)
2. Jelte Hendrik de Vries
Position: Lecturer (Full Time)
Formal qualifications:
• B.Com Personnel Management & Business Economics. University of Pretoria
(1980)
• B.Com (Hons.)Personnel Management [UP] )1981)
• M.Com Personnel Management (Labour relations) [UP] (1985)
• B.Sc. Facilities Management, Hanzehogeschool Groningen (Netherlands) (1999)
Previous experience:
• Human Resource Director with extensive experience in all aspects of the
HR Field. Long-term experience as private consultant with regard to Human
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Resource management, training, team-building and change management in various
companies.
• Part-time lecturer in Facilities Management (Pretoria Technikon) (2001- 2003).
• Part-time lecturer in Business Ethics (University of Pretoria – Department of HR
Management) (2000 – 2005).
• Part-time lecturer in Facilities Management (University of Pretoria – Department of
Construction Economics) (2005).
• Part-time lecturer in Facilities Management (FMSA / Centurion Academy) 2005 - 2009
• Part-time lecturer in Facilities Management (Academy for FM) 2010 – 2011)
Professional Bodies:
• South African Medical and Dental Council
(Industrial Psychologist)
• SAFMA
1. Admission Requirements
The Open Distance Learning programme is open to all suitable applicants with a minimum
of a matriculation certificate or equivalent qualification in accordance with the
Government Gazette, 11 July 2008 “Minimum Admission Requirements for Higher
Certificate, Diploma And Bachelor’s Degree Programmes Requiring A National
Senior Certificate. Higher Certificate: The Minimum admission requirement is a
National Senior Certificate (NSC) with a minimum of 30% in the language of learning
and teaching of the higher education institution as certified by the Council for General
and Further Education and Training (Umalusi).”
• Mature students (23) will be able to apply to the institution based upon their
experience.
• Prospective students have to be South African citizens or be in a position of a
valid passport and student permit issued by the competent authority.
• RPL
Students who do not satisfy the technical benchmark, but can demonstrate
comparable RPL competency may also be granted admission upon applying to
the institution. Admission of students through RPL will not constitute more than
10% of the total student intake for the programme. The student will be liable for
costs associated with any RPL undertaken. See the RPL policy for further details
in this regard.
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Language policy
• English is the primary language for assessment at A4FM.
• The language of instruction is English, but may vary depending upon the participants’
background. It would not be uncommon for the leader of the contact session to train
in both English and Afrikaans or another appropriate language, depending on
individual language ability.
• All communication, facilitation, assessment and moderation procedures are
conducted in English.
2. Registration
The registration process follows after the prospective student has satisfied
him/herself about all the programme details and condit ions of
registrat ion. Registrat ion entails the following:
• Return completed registration form to the Academy (Click here for registration form).
• Academy raises an invoice or quote, as may be required by the employer/ prospective
student.
• Academy and student / employer agree on payment terms.
• Payment is made.
• Student is issued with a
unique Academy registration
number.
• Orientation information is e-
mailed to student.
• Study material is dispatched to
student.
Fees and payment options
Fees will be split into two
segments, tuition fee and
registration fee:
The tuition fee per student, if fully pre-paid on registration. The tuition fee
includes text books, study notes, examination fees and refreshments, website
subscription, but not registration fees. The tuition fee is a once-off amount of R28
500.
The tuition fee can also be paid per agreement between the employer / student
and the company. T he Academ y is willing to consider proposals for payment
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and once accepted a formal agreement will be concluded between the parties.
(Contact the Academy for more detail on tuition fees and the RPL policy.)
Employers / students may also pay per contact session, i.e. six separate
payments. The per module payment will be R5 800 (excl.) per contact
session for the academic year.
The tuition fee will be subject to an annual inflation related cost increase. A student who withdraws from the programme can be replaced by another person for the balance of the programme, without additional tuition fees being payable. Students who drop out do not have a right to be refunded and should a refund be sought, said student and/or his employer will have to make a written submission to the Academic Board for consideration and decision. Group rates can be negotiated with the Academy. The Academy does not offer financial aid to students.
The registration fee will be R1500 (excl.) for the 2012 academic year. The
registration fee is payable in January of every year of study, as for any tertiary
institution. The registration fee is not subject to a negotiated payment option or a
discount. The registration fee will be subject to an annual inflation related cost
increase.
See the Admission Policy for more details. See website for more information
on the rules with regard to cancellation by a student. Please note that by
registering a student willingly subscribes to the Academy’s Code of Conduct for
students – see the website or attached.
• Qualification Criteria
A student will be required to pass all of the
modules and accumulate all the programme
credits in order to complete this qualification
- Higher Certificate in FM.
Students who have failed a module will have
re- register and repeat that module in the
following academic year or semester.
Credits will only be transferred to a student
after successful completion of the whole
module. Full module credits will be transferred
and not part thereof. Students will have to
achieve 50% or above for any module before
credits will be transferred. (See Assessment
Policy for more information.)
3. Assessment rules, academic credit accumulation, progression &
qualification.
• Assessment rules
a) Under the broad context of outcomes based education, t h e
Ac a d em y adopts an assessment approach that includes formal and
practical assessment appropriate for relevance in the facilities
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management vocational environment. All assessment criteria are clearly
enumerated and also communicated to students and employers by way of
the relevant Academy po l icies accessible on our website. As a matter of
principle, all assessment outcomes are made available for verification and
appeal, as may be necessary.
b) All summative assessments (exams) are conducted formally and internally.
Assessment of the three main subjects is conducted with the assistance of
qualified external specialists in the particular field. Feedback to students is
provided in writing.
The continuous assessment criteria for the HCFM are listed below. The overall
semester mark obtained for the following activities will determine if a student gets
admission to a semester exam. A sub-minimum of 40% has to be achieved for any
element of continuous assessment.
• Continuous Assessment
− Class mark (weighted at 10%), awarded for activities like
presentations, class tests, etc.
− Two semester tests (weighted at 25 % each) per subject.
− One assignment per subject (weighted at 25%).
o Assignments have to be the student’s own work and a
declaration to this effect will be required
− Complete a logbook per assignment (weighted at 15%)
o Undertake experiential learning as may be required per subject
(guidelines will be provided to students).
o A logbook of workplace based learning, has to be
completed for each of the seven subjects. (Pro forma logbook will be
provided.)
o A certified copy of the student’s job description is also required. If a student is not permanently employed in FM or if the job
specifications do not cover certain areas required by the HCFM
programme, an activity sheet of the experiential learning activities
and hours will have to be completed.
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Exam
− Write an exam for each of the
subjects.
o A sub-minimum mark of 40% has to be obtained for any exam.
o In order to pass any subject a minimum final mark of 50% has to be
obtained. The final mark is a weighted average of the semester mark
(60%) and the exam result (40%).
In summary therefore:
A. Continuous Assessment: Weighting
Semester mark per module:
Test x 2 25%
Assignment x1 25%
Logbook x 1 15%
CSM x 1 10% 100%
B. Summative Assessment
Exam 100%
Final Mark: minimum (A + B) >50%
Weighting – Final mark
60%
40%
+
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• Academic Credits
The student will receive an academic transcript twice annually indicating the
credits achieved by the student towards the qualification. Until such time as
the student has acquired all of the credits
required for the qualification the
certificate will not be issued.
In the case that a student has completed
another qualification which is similar to the
programme offered by A4FM, the Academy
may recognise some or part of the credits that
the student has obtained. Should a student
wish to receive credits towards the facilities
management qualification offered by the
Academy for FM Management, we will
consider official transcripts (programme
outlines) as provided by a registered
institution and recognise credits, where
appropriate, but up to no more than 50% of
the credits required to complete the Higher
Certificate in Facilities Management.
• Progression
The student is required to pass all of the required modules to complete
the qualification and achieve the
certificate. This is a 120 credit
or one year qualification which
can be completed in 12 to 18
months depending upon the
student’s diligence as well as
personal and work situations.
• Qualification The qualification will be issued to the student on successful completion of all
of the modules in the programme. The examination committee will
recommend that a student receives their qualification and the Academic
Board will confer the qualification. Qualifications will be issued to students at
a graduation ceremony to be held annually.
Student support service
The Academy for Facilities Management subscribes to open and
transparent communication with students and / or A4FM employees.
Students are therefore encouraged to participate on-line by way of the
A4FM website concerning their communication requirements about the
FM field in general and the HCFM in particular.
Learning material made available to students v ia drop box , will
include text books and study guides lecture notes. They also
have access to copies of the major industry journals at every
contact session or via the library.
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Programme (course) outline
The HCFM is a one year programme registered against the National Qualifications
Framework (NQF) at level 5 / 120 credits. (The SAQA Course ID number is 75283.) The credit allocation is indicative of the number of hours (1200) the average
student will have to invest to achieve the qualification.
The programme consists of seven modules offered in a distance learning format. A
three day face-to-face contact session is scheduled for every one of the 7 modules.
The scheduled contact time is approximately 24 hours for each of the contact
sessions (144 hours in total).
The site for the contact sessions in Cape Town is the Bellville Civic Centre and in
Pretoria the site will be the Theo van Wijk building at UNISA’s main campus
(Muckleneuk) and in Durban the Nedbank training facility in Umhlanga. The contact
details for all sites are as for the Academy’s head office.
The contact session details for each region in 2012 are available on request from the
Academy.
Lectures during the block weeks/contact session are presented in a style of co-
operative and student-cantered learning. Brief clarification and explanation of the
subject matter and concepts will be provided during the lectures. Students are
therefore advised not to attempt taking comprehensive notes during lectures. The
time should rather be used more effectively by concentrating on the lecturing, asking
questions and by active participation in discussions and exercises.
Students are also expected to perform workplace based experiential learning for
every module and some 40 hours per module (240 hours in total) is allocated to this.
This means that another 20 hours per week of own study time should be devoted to
the programme.
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The seven modules that make-up the programme are:
1: OPERATIONAL THEORY OF FACILITIES MANAGEMENT
OUTCOMES:
The outcome of this module is to provide an introduction to the concept of Facilities
Management.
After completion of this module you should be able to:
(a) discuss the origins of facilities management
(b) name and discuss the characteristics of facilities management; and
(c) distinguish facilities management, maintenance management, property
management and asset management
(d) name and discuss the objectives of FM
(a) explain the scope of facilities management by reference to:
- user sector components;
- structure;
- function; and
- job responsibility.
(b) analyse a FM structure with reference to efficiency and effectiveness of FM functions
(c) analyse FM policy against the principles for policy
(d) draft FM policy for a functional area of FM
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2: FM CONSUMER AND COMMUNICATION
OUTCOMES:
The objective of this module is to teach basic presentation skills and to identify the
various consumers of FM and analyse their needs and expectations.
To show that communication plays a key role in integrated facilities management.
After completion of this unit you should:
(a) be aware of the requirements for a good presentation,
(b) identify the main steps for developing both communications and presentation
(c) plans for the facilities management environment.
(d) Apply report writing skills
3: FM SOFT SERVICES
OUTCOMES OF SYLLABUS THEME:
The objective of this module is to provide the student with n understanding of the
importance of communication in the work environment and to teach basic communication
skill. It also seeks to explain the nature and role of Service Level Agreements in facilities
management.
After completion of this syllabus theme you should be able to:
(a) Explain the management of the different soft services in a building with a view to
achieving cost efficiency and other objectives of FM.
(b) Explain the principles of the outsourcing of facilities management / FM services
(c) Explain the function of the help desk in the integrated FM environment.
(d) Apply the principle of Total Quality Management in FM
(e) explain the principles and contents of a SLA; (f) discuss the importance of defining the scope of services in a SLA;
(g) describe the role of performance measures in a SLA;
(h) explain the procedures to be followed in case of non-performance; and
(i) explain how to ensure that a SLA reflects changing user demands.
(j) explain the nature and role of Service Level Agreements in facilities
Management
(k) draft a basic SLA for an FM service, inclusive of service standards and levels
(l) develop a basic quality management system for a soft service function
SLA.
(m) apply the legal knowledge obtained to brief a legal professional re the
proposed agreement with a provider.
−20−
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4: FACILITIES AND SPACE PLANNING AND MANAGEMENT
OUCOMES:
The objective of this module is to introduce you to the principles of facilities and space
planning and management and create an awareness of the role of space planning in
facilities management.
After completion of this unit you should be able to:
(a) explain how space requirements are established and forecast;
(b) discuss the effect of design of office space on productivity; (c) provide space planning guidelines for the design of offices;
(d) do a basic space planning design
(e) identify various spaces as per the SAPOA methodology
(f) apply ergonomic principles in the work environment
(g) apply the guidelines for the use of colour in the work environment
(h) understand / read as built drawings
(i) be familiar with the application of the CAD system
5: FM BUILDING MAINTENANCE
OUTCOMES:
The objective of this module is to introduce the student to building maintenance, liaise
with a contractors / professional team and supervise a maintenance team.
After completion of this module you should be able to:
(a) explain what building maintenance is,
(b) identify the various types of maintenance,
(c) explain how maintenance should be executed,
(d) indicate the advantages and disadvantages of various types of
(e) maintenance contracts and discuss the compilation thereof
(f) evaluate building maintenance plans,
(g) oversee the management of maintenance budgets and
(h) use life cycle principles in planning for building maintenance.
explain the requirements of a manual for building maintenance.
(j) evaluate building maintenance plans
(k) compile a basic checklist for building condition assessment
(l) describe and evaluate the advantages and disadvantages of internal
(m) maintenance vis-à-vis maintenance by external contractors,
(n) explain the characteristics of a maintenance contract,
(o) distinguish various types of maintenance contracts.
(p) prepare a maintenance budget for a functional area of building maintenance
(q) prioritise maintenance work.
(r) describe the advantages of a life cycle cost approach for owners and
(s) managers;
(t) describe the problems with the application of LCC and identify the
(u) reasons for its limited application;
(v) explain and apply the techniques for the use of LCC;
(w) explain and apply techniques for the handling of risk and uncertainty
in LCC
−21−
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The following two modules are electives and students must decide which module they
wish to do.
6: OUTSOURCING OF FACILITIES MANAGEMENT
OUTCOMES:
The objectives of this unit is to provide an overview of the principles of outsourcing of
facilities management and application of these in the work environment.
After completion of this module you should be able to:
(a) distinguish between outsourcing and contracting
(b) define outsourcing (c) evaluate which services in your company can or should be outsourced;
(d) critically evaluate the benefits and risks of outsourcing a specific function in your
company;
(e) describe how you would manage the outsourcing decision process; and
(f) explain how you would select a FM service provider
(g) contribute to the drafting of the contractual arrangement and SLA, with a
service provider.
OR
7: HEALTH AND SAFETY MANAGEMENT
LEARNING OUTCOMES:
The objective of this module unit is to provide an overview of the principles of health
and safety in the facilities management environment.
After completion of this unit you should be able to:
(a) explain the basic tenets of the Occupational Health and Safety Act (b) identify Health and Safety risks to employees and organisation
(c) explain the rights and responsibilities of both the employer and the
employee with regards to health and safety in facilities management
(d) contribute to the drafting of the health & safety policy for the organisation
(e) communicate the situation of Health and Safety within the organisation to the
relevant stakeholders using verbal and written communication skills (f) collect, analyse and critically evaluate health and safety information which has
been gathered from within the organisation.
−22−
Broc 2012
22
Work Based Learning (WBL)
Students will be required to complete 40 hours of WBL per module and will be
assessed on the following basis: The employer and the students will jointly
complete a pro forma WBLlogbook and questionnaire. View the attached Disciplinary procedures and Code of Conduct for students as it will be applicable to you on registering with the Academy. If you need any additional information on the Academy or the HCFM please contact the Academy at your convenience. Should you require this brochure in a hard copy format, please contact the Academy.
95323 Waterkloof 0145 012-460-8908 FAX 012-347-6529 082 568-5824
Enterprise Reg. No. 2005037308/07 e-mail: [email protected] website: www.a4fm.co.za