Accelerating service deliveryby seamlessly aggregating catalogs creating single system of engagement

Product Brochure

DRYiCE SX™ accelerates service delivery and unlocks user experience by allowing business users to intuitively search and order services from a single system of engagement where service catalogs from internal and external service providers are aggregated.

WINNERPresident’s Award

‘Service Delivery & Automation’

The Open Group Awards ‘18

Value of DRYiCE SXTM

Challenges addressed by DRYiCE SXTM

Enterprise users have to navigate through disparate catalogs for their professional needs

Lack of a consumer-like experience while ordering enterprise services

Lack of business agility due to legacy service onboarding & delivery mechanism

Huge service desk operation costs due to lack of self-service capabilities

Approval based consumption not in sync with digital-first enterprises that have flat hierarchies

Lack of localization and personalization

A unified marketplace to search, order and

track services, similar to an e-commerce

application

Users can take actions on subscribed services through vendor-provided self-service actions

A one stop shop for all IT/ non IT and Internal/

External services

Access to service based on user entitlements, not approvals

Multilingual capabilities

Automatic aggregation of catalogs from multiple

suppliers

Capability to consolidate related services into a

single offering

Service order routing and automated fulfillment orchestration

Key features

Key modules

Subscription Management

Entitlements and SLA

Consumer Portal

Catalog Aggregation

Service Orchestration and

Order Routing

Improved operational model due to

consolidation of services

Rapid deployment of services

Improved user efficiency and of the enterprise

Reduction in support cost by increasing uptake of self-service

Enable users to consume services in their preferred languages

Personalizing end user experience by allowing

them to access services according to their roles

Manage multi-vendor catalog sprawl

Best in class user experience resulting in faster adoption

Key benefits

• Inability to accelerate innovation

• Lack of a comprehensive solution to aggregate diversified supplier services

• No single-sign-on and entitlement-based enablement

• Inconsistent user experience due to complex navigation and lack of centralized service catalog

• High volume of service requests with duplicate entries

Business Problems

• Up to 50% improvement in user efficiency and operational model

• Up to 30% savings from XaaS-based offerings on hardware costs

• End-to-end service and fulfillment orchestration capabilities

• Enhanced end-user experience with complete self-service capabilities

Business and Technical Benefits

Solution Highlights• DRYiCE SX was implemented in client's ecosystem

• Streamlined service operational model by aggregating diversified catalogs

• Enhanced user experience by implementing single-sign-on and entitlements

• Improved adoption time and user productivity

• Restructured and redesigned comprehensive service catalog

• Enabled an ‘on-demand’ mode of service consumption

An industry-leading IT service provider improves productivity by 50% and decreases costs by 30%

Casestudies

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For more informationwrite to us at dryicemarketing@hcl.com or visit our website at dryice.ai

DRYiCE Software is a division of HCL Technologies focused on building industry-leading software products for transforming and simplifying IT and business operations by leveraging AI and Cloud.

OUR VISION FOCUSES ON:

Enabling a ServiceOriented Enterprise

AI-led ServiceAssurance

Driving Enterprise-wideDigital Agility

BusinessFlow

Intelligence

About DRYiCE Software