Business-ready hosted platform for enterprise tools

DRYiCE MTaaS

Value of DRYiCE MTaaS

DRYiCE MTaaS (“MTaaS”) is the world’s first and only hosted enterprise management platform powered by the DRYiCE AI Ops framework for delivery of IT Management tools. It enables an enterprise to simplify and transform its IT operations and o�ers a plug-and-play mechanism to consume it on a pay-per-use basis.

All layers are tied up together by a cognitive virtual assistant delivering a seamless user experience. For an enterprise, MTaaS eliminates the hassle of tool's SMEs shortage, challenges around tools licensing and maintenance cost, environment scalability, regulatory and process compliance, cumbersome processes for tools deployment, and regular patching/upgrade across all layers of the IT environment. With MTaaS, enterprises can simply consume tools-as-a-service without involving in administrative and maintenance activities.

Utilizing DRYiCE products alongside a rich partner ecosystem, MTaaS brings AI Ops to reality across

all layers in the IT ecosystem:

Predictive Analytics

Intelligent Automation (Server, Runbooks,

and Cloud)

ReportingObservability and Monitoring

Event Management

Challenges addressed

Higher MTTR (Mean-Time-To-Resolve)

Lower CSAT

Ine�ective capacity management

Large volume of configuration

requests

Di�culties analyzing trends and patterns across large

amounts of historical data

Di�culties tracking transactions across the entire IT infrastructure

Disjointed management of IT tools & processes

Reactive & human intensive root cause

analysis

Time-consuming virtual asset provisioning/

de-provisioningmechanism

Increasing volume of alarms in the IT

environment

Absence of end-user experience monitoring

No end-to-end visibility into IT operations

ecosystem

Cumbersome and time taking processes for tools on-boarding

Autonomics principles

Simplicity

Analytics

Automation

Predictability Self Service

Experience Visibility/Control

Flexibility

Agility

Availability

Optimization

Continuity

Scalability

Key features

Business ready hosted platform Enterprise tools embedded and built-in multiple layers of an IT ecosystem to operate in tandem with the tools already existing in a customer organization. Various tracks led by certified experts

Plug and play mechanism Available for various enterprise tools eliminating the need for the customers to bear the initial cost of tool set-up and licensing

Pre-configured dashboards, views, and reports A rich repository of pre-configured reports and dashboards covering key IT operations KPIs

Self-service catalog based provisioning Provisioning of IaaS and PaaS services in a multi-Cloud environment, through an intuitive self-service catalog

Automation diversity Intelligent automation across incident remediation, service requests tasks, change requests tasks, scheduled executions, ad-hoc executions, patching, reporting, and many more

Cognitive virtual assistant Capability to provide a conversational AI-based interface to the end-users which does the heavy lifting of integrating with di�erent tools at the backend

StandardizationWell defined ITSM data taxonomy across processes and CMDB with a multivendor SIAM framework powered by SLAs and OLAs

Transparent and flexible pricingUsage driven pricing on a pay-as-you-use basis

Enterprise-grade securityCompliant with multiple industry standards for security and governance including ISO 27001:2013, FedRAMP, GDPR, SOC 1, and SOC 2

Robust governance modelTemplated world-class governance practices and processes for an IT ecosystem that is e�cient, compliant, secure and ready for audit

Predictive analytics and forecastingInsightful reports including; trending analytics, SLA breach prediction, change failure prediction, capacity forecasting, resource performance, and multiple other areas

Key benefits

Consume-as-a-serviceConsume various enterprise

tools as-a-service and pay only for what you consume

Faster time to valueAutomated onboarding on MTaaS platform and templatized deployment with minimal manual e�orts

Reduced riskTimely rollouts for patches, version upgrades, and compliance checks owned and delivered by DRYiCE to secure customer environment

Zero CAPEX and OPEXConsume tool functionalities without the hassle of license management, implementation, and toolset up in as-a-service model and pay only for what you consume

Automation first approachIntelligent automation powered by Machine Learning infused across IT ecosystem layers starting from observability to event management to cloud orchestration, server automation, zero human touch remediation, and automated reporting

Continuous improvementA unified view of the entire IT environment and holistic

monitoring ensures continuous identification of gaps to drive continuous service improvement

Impeccable user experiencePowered by a cognitive virtual assistant

SME accessAccess to certified tools experts and

practitioners when required

Compliance firstBest-in-breed service assurance framework powered by DRYiCE

Gold BluePrint and alignment to several industry leading governance frameworks/regulations to deliver the highest level

of security and policy adherence standards

Better scalabilityScale the environment at choice or as per business demands independent of the underlying tools

Increased availabilityGranular visibility into application helps

prevent unplanned downtime

Reporting

Capacity Management

ITSM

Automation

Event and ML

App-Mon nMon

Log-Mon ExMon

Variants

Reporting

Capacity Management

ITSM

Automation

Event and ML

App-Mon nMon

Log-Mon ExMon

Collectors Collectors Collectors Collectors Collectors CustomerTool

Customer Environment Customer Environment Customer Environment

MTaaS SaaS(All tools from HCL) MTaaS DedicatedMTaaS Hybrid

Reporting

Capacity Management

Customer/MTaaS Owned ITSM

Automation

Event and ML

App-Mon nMon

Log-Mon ExMon

Collectors Collectors CustomerTool

Customer/MTaaSOwned

Customer/MTaaS Owned

Customer/MTaaS Owned

Reporting

Capacity Management

Customer Owned ITSM

Automation

Event and ML

App-Mon nMon

Log-Mon ExMon

Technology Ecosystem

Server Fault and Performance Monitoring• Operating Systems• Databases• Applications

Network Fault and Performance Monitoring• Performance Management• Tra�c Analysis• Configuration Management• Discovery and Topology

Application Performance Monitoring• Deep dive/Code-level• User Experience Monitoring

(Real, Synthetic)

Event Management (MoM)• Event Correlation and Analysis• Log Monitoring Analysis

RunBook Automation• Intelligent RunBook Automation

Cloud Management Platform• VM/ Instance Provisioning

Deprovisioning• Self Service Portal• Billing and Show back

Server Automation• Patching• Configuration Management • Software Deployment• Compliance

Reporting and AnalyticsUnified Dashboards and Reporting for: • Fault Management• Performance Management• Event Management • ITSM

Technology Domain

Underlying Platform

Deployment and delivery centres

MTaaS Instance

Delivery Centers

DRYiCE MTaaS Platform,New Jersey DC

Delivery Center, South America

DRYiCE MTaaS Platform,Netherlands DC DRYiCE MTaaS

Platform,Chennai DC

Delivery Center,Singapore

Delivery Center,Australia

About DRYiCE

DRYiCE is a division of HCL Technologies focused on building industry-leading software products for transforming and simplifying IT and business operations by leveraging AI and Cloud.

Want to know more?Visit our website at dryice.ai or

write to us at dryicemarketing@hcl.com

Our vision focuses on:

Enabling a ServiceOriented Enterprise

AI-led ServiceAssurance

Driving Enterprise-wideDigital Agility

Business FlowIntelligence

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